Coles 2020 Sustainability Reporting Navigator - Coles Group

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Coles 2020Sustainability ReportingNavigator

Coles 2020 Sustainability Reporting NavigatorColes 2020 Sustainability Report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards – Core Option. The Sustainability ReportingNavigator provides the page reference/s in Coles’ 2020 Sustainability Report, 2020 Annual Report and/or 2020 Corporate Governance Statement where we respond to therelevant GRI indicator. The Navigator also provides page references where we respond to the 10 principles of the United Nations (UN) Global Compact and the UNSustainable Development Goals most relevant to our business.UN Global Compact principles:Human Rights1 Businesses should support and respect the protection ofinternationally proclaimed human rights.2 Businesses should make sure that they are not complicitin human rights abuses.Labour3 Businesses should uphold the freedom of associationand the effective recognition of the right to collectivebargaining.4 Businesses should uphold the elimination of all forms offorced and compulsory labour.5 Businesses should uphold the effective abolition of childlabour.6 Businesses should uphold the elimination ofdiscrimination in respect of employment andoccupation.Environment7 Businesses should support a precautionary approach toenvironmental challenges.8 Businesses should undertake initiatives to promotegreater environmental responsibility.9 Businesses should encourage the development anddiffusion of environmentally friendly technologies.tAnti-Corruption10 Businesses should work against corruption in all itsforms, including extortion and bribery.2UN Sustainable Development Goals relevant to our business:

GRI DisclosureNumberGRI Disclosure TitleGeneral Disclosures102-01Name of the organization102-02Activities, brands, products, and services3102-03102-04Location of headquartersLocation of operations102-05Ownership and legal form102-06Markets served102-07Scale of the organization102-08102-09102-10102-11Information on employees and other workersSupply chainSignificant changes to the organization andits supply chainPrecautionary Principle or approach102-12External initiativesColes’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementColes Group Limited (Coles)AR 2020: Business model and strategy p.31;AR 2020: Principal activities p.70Note: Coles does not sell bannedproducts.Coles is headquartered in Victoria, Australia.AR 2020: Business model and strategy p.31Note: Coles’ retail presence is across Australia.AR 2020: Business model and strategy p.31;AR 2020: Principal activities p.70.AR 2020: Business model and strategy p.31;AR 2020: Principal activities p.70Note: Coles’ retail presence is across Australia.AR 2020: Business model and strategy p.31;AR 2020: Principal activities p.70SR 2020: Our Data (Team Members) pp.75-77SR 2020: Supporting Australian farmers and suppliers pp.33-35AR 2020: State of Affairs p.70CGS 2020: FY20 corporate governance highlights p.2SR 2020: Understanding our key sustainability issues p.7;SR 2020: Climate change pp.60-63AR 2020: Risk management: pp.52-29CGS 2020: Risk management pp.16-18SR 2020: Our stakeholder engagement: pp.70-71SR 20: Aligning with global goals: pp.72-73Note: Throughout the Sustainability Report we reference theexternal initiatives we subscribe to.UNGC PrinciplesUN SDGs68, 1077

GRI DisclosureNumberGRI Disclosure Title102-13Membership of associations102-14102-15102-16Statement from senior decision-makerKey impacts, risks, and opportunitiesValues, principles, standards, and norms ofbehaviour102-17Mechanisms for advice and concerns aboutethicsGovernance structure102-18102-22102-33102-35Composition of the highest governance bodyand its committeesNominating and selecting the highestgovernance bodyConflicts of interestRole of highest governance body in settingpurpose, values, and strategyHighest governance body’s role insustainability reportingCommunicating critical concernsRemuneration policies102-36Process for determining remuneration102-37102-40Stakeholders’ involvement in remunerationList of stakeholder groups102-24102-25102-26102-324Coles’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementSR 2020: Our stakeholder engagement: pp.70-71Note: Throughout the Sustainability Report we reference externalmemberships of associations.SR 2020: Letter from our Chairman and MD&CEO p.4-5SR 2020: Letter from our Chairman and MD&CEO p.4-5SR 2020: Letter from our Chairman and MD&CEO p.4-5;AR 2020: MD and CEO’s report pp. 8-11;AR 2020: Our vision, purpose and strategy p.11;CGS 2020: A culture of acting lawfully, ethically and responsiblypp.22-23SR 2020: Sustainability governance p.6;AR 2020: Corporate governance overview pp.24-26;CGS 2020: Audit and Risk Committee p.13AR 2020: Corporate governance overview pp.24-26;CGS 2020: Roles and responsibilities pp.7-9CGS 2020: Director nomination and succession p.10CGS 2020: Conflicts of Interest p.9SR 2020: Sustainability governance p.6SR 2020: Sustainability governance p.6CGS 2020: Communication with shareholders p.16AR 2020: Remuneration Report/ 3.1 Remuneration policy for FY2p.78AR 2020: Remuneration Report/ Remuneration Report/Remuneration Governance p.77AR 2020: Remuneration Report/ Remuneration Governance p.77SR 2020: Our stakeholder engagement: pp.70-71UNGC PrinciplesUN SDGs7101055

GRI DisclosureNumberGRI Disclosure Title102-41Collective bargaining agreements102-42102-43102-44102-45Identifying and selecting stakeholdersApproach to stakeholder engagementKey topics and concerns raisedEntities included in the consolidated financialstatementsDefining report content and topic boundariesList of material topicsRestatements of -52102-53102-54102-55102-56103-01103-025Changes in reportingReporting periodDate of most recent reportReporting cycleContact point for questions regarding thereportClaims of reporting in accordance with theGRI StandardsGRI content indexExternal assuranceExplanation of the material topic and itsboundaryThe management approach and itscomponentsColes’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementAR 2020: OFR/Operational risks/Industrial relations p.56Note: We engage with unions that represent our team membersand our supply chain workforce. The terms and conditions ofemployment of 90% of Coles’ team members are set throughenterprise bargaining agreements. We recognise the right ofteam members to negotiate either individually or collectively,with or without the involvement of third parties.SR 2020: Our stakeholder engagement: pp.70-71SR 2020: Our stakeholder engagement: pp.70-71SR 2020: Our stakeholder engagement: pp.70-71AR 2020: Financial Report/Group structure pp.135-142SR 2020: Understanding our key sustainability issues p.7SR 2020: Understanding our key sustainability issues p.7Note: Restatements are notated (where applicable) throughoutthe Sustainability ReportSR 2020: Report boundary p.791 July 2019 to 30 June 2020 (FY20).Coles 2019 Sustainability Report published in September tions@colesgroup.com.auSR 2020: Reporting scope p.79This report has been prepared in accordance with the GRIStandards: Core option.This is Coles' GRI Content IndexSR 2020: Independent Assurance Statement p.78Within each section of the ReportWithin each section of the ReportUNGC PrinciplesUN SDGs1,38

GRI Disclosure NumberEconomic Performance201-01GRI Disclosure TitleColes’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementDirect economic valuegenerated and distributedSR 2020: How we create value (including our economic value creation)pp.10-11;SR 2020: Community and charity partners pp.38-41AR 2020: 2020 performance p.4SR 2020: Climate Change pp.60-63AR 2020:: Risk management/Strategic risks/Climate change)p.55;Climate change pp.60-64201-02Financial implications andother risks and opportunitiesdue to climate changeEconomic -Indirect Economic Impacts203-02Significant indirect economicimpactsEconomic - Procurement Practices204-01Proportion of spending onlocal suppliersEconomic - Anti-corruption205-01Operations assessed for risksrelated to corruptionAnti-competitive Behaviour206-016Legal actions for anticompetitive behaviour, antitrust, and monopoly practicesUNGCPrinciplesUN SDGs2,5,873,13SR 2020: How we create value (including our economic value creation)pp.10-11; Aligning with global pp.72-732,3,8,10,17SR 2020: Supporting Australian farmers and suppliers pp.33-3412,17AR 2020: A culture of acting lawfully, ethically and responsibly p.28CGS 2020: A culture of acting lawfully, ethically and responsibly pp.2223Coles Anti-bribery and corruption policyThere were no material legal actions for anti-competitive behaviour,anti-trust, and monopoly practices during the year.1012

GRI Disclosure NumberEnvironment - Energy302-01302-02302-04Environment - Water303-01Environment – Emissions305-01305-027GRI Disclosure TitleColes’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementUNGCPrinciplesUN SDGsEnergy consumption withinthe organizationSR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74Note: Parts a. - e. are not applicable to our businesses.SR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74SR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74Note: These relate to electricity reductions only and comply with NGERmeasurement guidelines7,88,12,1388,12,138,98,12,13Water withdrawal by sourceSR 2020: Our data - Environment p.74Note: We report on water use only7,812Direct (Scope 1) GHGemissionsEnergy indirect (Scope 2)GHG emissionsSR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74SR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74Note: We report our greenhouse gas emissions under the NationalGreenhouse and Energy Reporting (NGER) scheme, for businesseswhere we have operational control as defined by the NGER Act.SR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74Note: We report our greenhouse gas emissions under the NationalGreenhouse and Energy Reporting (NGER) scheme, for businesseswhere we have operational control as defined by the NGER Act.SR 2020: Climate change/Metrics and targets p.63;SR 2020: Our data - Environment p.74Note: We report our greenhouse gas emissions under the NationalGreenhouse and Energy Reporting (NGER) scheme, for businesseswhere we have operational control as defined by the NGER 14,157,8,913,14,15Energy consumption outsideof the organizationReduction of energyconsumption305-03Other indirect (Scope 3) GHGemissions305-5Reduction of GHG emissions

GRI Disclosure NumberGRI Disclosure TitleEnvironment - Effluents and Waste306-02Waste by type and disposalmethodEnvironment - Environmental Compliance307-01Non-compliance withenvironmental laws andregulationsEnvironment – Supplier Environmental Assessment308-01New suppliers that werescreened usingenvironmental criteriaSocial – Employment401-01New employee hires andemployee turnover401-03Parental leaveSocial - Labor/Management Relations402-01Minimum notice periodsregarding operationalchanges8Coles’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementUNGCPrinciplesUN SDGsSR 2020: Our data - Environment p.74Coles reports on non-hazardous waste to landfill and materials divertedfrom landfill (i.e. reused, repurposed, recycled, composted or convertedto energy)812,14,15Coles had no significant fines and/or non-monetary sanctions inrelation to non-compliance with environmental laws and/or regulationsduring FY20.814,15SR 2020: Our data – Team members pp.76-776,7,85,8,10SR 2020: Flexibility p.246,7,83,5,8Where the company has made a definite decision to introduce a majorchange that is likely to have a significant effect on team members,relevant industrial instruments require us to notify and consult withaffected team members and their representatives.38SR 2020: Human rights in the supply chain (Ethical sourcing) pp.40-41See also: Human Rights at Coles

GRI Disclosure NumberGRI Disclosure TitleSocial - Occupational Health and Safety403-01Occupational health andsafety management system403-05Worker training onoccupational health andsafety403-06Promotion of worker health403-10Work-related ill healthSocial - Training and Education404-02Programs for upgradingemployee skills and transitionassistance programsSocial - Diversity and Equal Opportunity405-01Diversity of governancebodies and employeesSocial - Freedom of Association and Collective Bargaining407-01Operations and suppliers inwhich the right to freedom ofassociation and collectivebargaining may be at risk9Coles’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementUNGCPrinciplesUN SDGsSR 2020: Health, safety and wellbeing p.163,8SR 2020: Safety leadership and culture p.163,8SR 2020: Health and wellbeing p.17SR 2020: Our data - Health & Safety p.753,83SR 2020: Growing great careers p.14;68SR 2020: Women in leadership p.24;SR 2020: Our data – Team members p.7665,8,10AR 2020: OFR/Operational risks/Industrial relations p.56Note: We engage with unions that represent our team members andthe supply chain workforce. The terms and conditions of employmentof 90% of Coles’ team members are set through enterprise bargainingagreements. We recognise the right of team members to negotiateeither individually or collectively, with or without the involvement ofthird parties.1,2,38

GRI Disclosure NumberGRI Disclosure TitleSocial - Child Labor408-01Operations and suppliers atsignificant risk for incidents ofchild labourSocial - Forced or Compulsory Labor409-01Operations and suppliers atsignificant risk for incidents offorced or compulsory labourSocial - Human Rights Assessment412-01Operations that have beensubject to human rightsreviews or impactassessmentsSocial - Supplier Social Assessment414-01New suppliers that werescreened using social criteriaSocial - Public Policy415-01Political contributionsSocial - Customer Health and Safety416-02Incidents of non-complianceconcerning the health andsafety impacts of productsand services10Coles’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementUNGCPrinciplesUN SDGsSR 2020: Human rights 27-32See also: Human Rights at Coles1,2,4,58,10SR 2020: Human rights 27-32See also: Human Rights at Coles1,2,48,10SR 2020: Human rights 27-32See also: Human Rights at Coles1,28,10SR 2020: Human rights 27-32See also: Human Rights at Coles1,25,8Coles’ Political Donations Policy prohibits any donation on behalf ofColes to political parties, political organisations, politicians, localcouncillors, candidates for public office or any Public Official. Paidattendance at an event hosted by a political party is only permitted inlimited circumstances, with approval and record keeping of the event,as set out in the policy.See also: Coles Anti-bribery and corruption policy10SR 2020: Providing quality, safe products p.5212

GRI Disclosure NumberGRI Disclosure TitleSocial - Marketing and Labelling417-01Requirements for productand service information andlabellingSocial - Customer Privacy418-01Substantiated complaintsconcerning breaches ofcustomer privacy and lossesof customer dataSocial - Socioeconomic Compliance419-01Non-compliance with lawsand regulations in the socialand economic area11Coles’ ResponseSR 2020 Coles 2020 Sustainability ReportAR 2020 Coles 2020 Annual ReportCGS 2020 Coles 2020 Corporate Governance StatementUNGCPrinciplesUN SDGsSR 2020: Providing quality and safe products p.5212CGS 2020: Information technology, resilience, data and cybersecurityIn FY20, there were four incidents which were reported to the Office ofthe Australian Information Commissioner (OAIC) in accordance with thenotifiable data breaches scheme. Appropriate remediation actionswere taken by Coles and the OAIC have closed these matters. Inaddition, there were 5 customer complaints received from OAIC andthese matters are also closed.12In FY20, we had no incidence of significant non-compliance with locallaws and regulations that resulted in a significant fine or non-monetarysanction.

CGS 2020: FY20 corporate governance highlights p.2 7 102-11 Precautionary Principle or approach SR 2020: Understanding our key sustainability issues p.7; SR 2020: Climate change pp.60-63 AR 2020: Risk management: pp.52-29 CGS 2020: Risk management pp.16-18 102-12 External initiatives SR 2020: Our stakeholder engagement: pp.70-71

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