Corporate Responsibility - Investec

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Corporate responsibility2017

Contents01Corporate responsibilityat InvestecCorporate responsibilityHighlightsMessage from the chief executive officerCommunication and stakeholderengagement023467121820330506PlanetGreen businessConserving the environmentDirect operational impact and carbonfootprintAbout this reportScope and reportingframeworkThis corporate responsibility reporthighlights Investec’s corporateresponsibility performance overthe period 1 April 2016 to31 March 2017. We incorporatematerial information from the maingeographies in which we operate.This report is intended to servethe information needs of thestakeholder groups most affectedby our business – customers,employees, investors, sustainabilityrating agencies, government,regulatory bodies and analysts whowill use the content for an analysisof our corporate responsibilityperformance. This report alsofocuses on the most materialaspects of our business in relationto our strategy.Our approach to reporting hasfollowed guidance from the KingCode of Governance Principlesfor South Africa (King III) andin accordance with the GlobalReporting Initiative’s (GRI Standards:core option) sustainability reportingguidelines. An index of the GRIStandards indicators, together withour response to each of them, canbe found on pages 65 to 81 of thisreport.ProfitOverview of our financial year ending31 March 2017PeopleSupporting our employeesTransformation in South AfricaSupporting our communitySupporting our clients0304354251The way we do businessCorporate governance and riskCompliance5357Information technology59Procurement61AppendixIndependent assurance statementGlobal Reporting Initiative (GRI Standards:core option)Policies and programmes63Contact details83658244Using this reportFor easy reading we have provided cross-referencing tools set out below:Page referencesAudited informationWebsiteRefers readers to informationelsewhere in the reportor to Investec’s 2017integrated annual reportDenotes informationthat has been externallyverifiedIndicates that additionalinformation is availableon our website:www.investec.comOversightThe social and ethics committee, a sub-committee of the board, is responsible for monitoringthe non-profit elements of corporate responsibility. The mandate of this committee placesa strong emphasis on the responsibility of the group towards the communities in which weoperate, on social transformation in the workplace, on preserving the well-being and dignityof our employees (including human rights), recognising the challenges that climate changepresents and support any meaningful activity that either reduces the negative impact on orprolongs life of our planet. The social and ethics committee consists of the following boardmembers:S Koseff – chief executive officerB Kantor – managing directorF Titi – chairmanCA Carolus – non-executive directorLord Malloch-Brown KCMP – non-executive directorPRS Thomas – non-executive directorThree meetings were held during the reporting period. We also have corporate responsibilityrepresentatives in each of the major geographies in which we operate who drive ourcorporate responsibility objectives as well as various forums discussing corporateresponsibility considerations. Feedback on relevant corporate responsibility issues isprovided to board members at each board meeting.AssuranceInvestec Internal Audit performed a limited assurance review of the quantitative and qualitativeinformation contained in this report. KPMG has provided limited assurance over selectedenvironmental, human resources and corporate social spend key performance indicators.The assurance statement can be found on pages 63 and 64 of this report.

About the Investec groupWe strive to be a distinctive specialist bankand asset manager, driven by commitmentto our core philosophies and values.Who we areFounded as a leasing company inJohannesburg in 1974, we acquired abanking licence in 1980 and were listed onthe Johannesburg Stock Exchange (JSE)Limited South Africa in 1986.–– Leverage resources–– Break china for the client. Cast-iron integrity–– Moral strength–– Risk consciousness–– Highest ethical standards.In July 2002, we created a dual listedcompanies structure (DLC) listed inLondon and Johannesburg. A year later,we concluded a significant empowermenttransaction in which our empowermentpartners collectively acquired a 25.1%stake in the issued share capital of InvestecLimited. Dedicated partnershipSince inception, we have expanded througha combination of substantial organic growthand a series of strategic acquisitions. Today,we have an efficient integrated internationalbusiness platform, offering all our coreactivities in the UK and South Africa. Single organisationWhat we doWe are an international specialist bankand asset manager that provides a diverserange of financial products and services to aselect client base in three principal markets,the UK and Europe, South Africa and Asia/Australia as well as certain other countries.Investec focuses on delivering distinctiveprofitable solutions for its clients in threecore areas of activity namely, AssetManagement, Wealth & Investment, andSpecialist Banking.We value Distinctive performance–– Outstanding talent – empowered,enabled and inspired–– Meritocracy–– Passion, energy, stamina andtenacity–– Entrepreneurial spirit. Client focus–– Distinctive offering––––––––Respect for othersEmbrace diversityOpen and honest dialogueUnselfish contribution to colleagues,clients and society.Our philosophies Meritocracy Focused businesses Differentiated, yet integrated Material employee ownership Creating an environment that stimulatesextraordinary performance.Our strategyOur strategy for over 20 years has been tobuild a diversified portfolio of businessesand geographies to support clients throughvarying markets and economic cycles.Our current strategy focuses on: Growing Asset Management in allregions–– Focus on delivery of competitiveinvestment performance–– Grow in Advisory channel andcontinue to scale Multi-Asset andGlobal Equities–– Focus on our larger markets,especially in North America. Growing Specialist Banking business–– Building and developing our clientfranchises across all areas–– Improving the ROE in the business–– Implementing the UK Private Bankingstrategy.Investec corporate responsibility report 2017 Relevant internationalisation of Wealth &Investment–– Digitalisation channel and launch ofClick & Invest–– Creating an international operatingplatform. Other–– Continue investing in technologyand people to maintain digital clientexperience–– Improving the cost to income ratio byfocussing on operational efficiencies–– Diversity across the group andtransformation in South Africa.We have a very deliberate and focusedclient strategy: To leverage our unique client profile To provide the best integrated solutionsupported by our comprehensive digitaloffering.Our corporateresponsibilityAt Investec our corporate responsibility isabout: Building a sustainable business modelto position the group for the long termso that Investec can make a meaningfulcontribution to society and to macroeconomic stability Attracting and developing a strong,diverse and capable workforce Unselfishly contributing to society andto the well-being of our communities,largely through education andentrepreneurship Understanding and managing ourenvironmental footprint so we can makea positive impact through our operationsand business activities Growing and preserving clients’and stakeholders’ wealth based onrelationships of trust.1

01Corporate responsibilityat Investec

Corporate responsibility01Corporate responsibility at InvestecCorporate responsibility business practicesOur corporate responsibility philosophyGuided by our purpose to create sustained long-term wealth, we seek to be apositive influence in all our core businesses and in each of the societies in whichwe operate. We do this by empowering communities through entrepreneurshipand education, and leveraging the value in our diversity. We recognise thechallenges that climate change presents to the global economy and wesupport activities that either reduces the negative impact on or prolongs the lifeof our planet.Investec as a responsible corporate citizenAt Investec we recognise that, while ourshareholders remain at the forefront,our purpose ultimately is not only aboutdriving profits. We strive to be a distinctivespecialist bank and asset manager,demonstrating cast-iron integrity, moralstrength and behaviour which promotestrust. Our core values include unselfishlycontributing to society, valuing diversityand respecting others. Outstanding andempowered talent, entrepreneurial spirit andregard for the planet are other qualities thatalign with the culture of our organisationand our approach to responsible business.Our culture and values demonstrate ourbelief that as an organisation we canand must have a positive impact on thesuccess and well-being of communitieslocal to our offices, the environment, andon overall macro-economic stability.Our philosophy seeks to align the interestsof shareholders and stakeholders overtime, and provides the individual businessunits and regions with a basis from whichto determine their own approach. Thegroup’s philosophy is not intended tobe mutually exclusive or exhaustive, butallows us to concentrate, for now, on keyfocus areas. Deliberately not driven on atop-down basis, the executive maintainsresponsibility for oversight, direction,coordination and integration of ourcorporate responsibility efforts while theindividual business units provide the keydrivers behind our activities, in a mannerthat best makes sense to each.Please refer to the website forInvestec’s full corporate citizenshipstatement.MembershipsInvestec participates and has maintained its inclusion in the following international initiatives:201620152014Carbon Disclosure Project (CDP)(Investec is a member and Investec AssetManagement is a signatory investor)A-A-BCode for Responsible Investing inSouth Africa (CRISA)SignatorySignatorySignatoryDow Jones Sustainability InvestmentIndex (score out of 100)757475FTSE4Good IndexIncludedIncludedIncludedJSE Limited Socially ResponsibleInvestment IndexConstituentConstituentConstituentMSCI Global Sustainability IndexSeries (Investec plc) – Intangible valueassessment (IVA) ratingAAAAAAAAASTOXX Global ESG Leaders IndicesMemberMemberMemberUnited Nations Global CompactActiveActiveActiveUnited Nations Principles for ResponsibleInvestment (UNPRI)SignatorySignatorySignatoryOther: Investec Asset Management CEO, HJ du Toit, is a member of The Global Commissionon Business and Sustainability Development.Investec corporate responsibility report 20173

01HighlightsCorporate responsibility at InvestecOur corporate responsibility performanceContributingto society, macroeconomic stabilityand the environment.For Investec, corporate responsibility is about building our businesses to ensure we have apositive impact on the economic and social progress of communities and on the environment,while growing and preserving clients’ and stakeholders’ wealth based on strong relationshipsof trust. This commitment to corporate responsibility means integrating social, ethical andenvironmental considerations into our day-to-day operations. A key element of this is solidcorporate governance that ensures sustainable management with a long-term vision.31 March201731 March20162 230 7651 525 789(1 550 870)(439 962)1 765 7221 705 6401 313 997(1 131 871)(383 059)1 504 707757 390588 759522 984507 341242 440206 139Dividends paid to ordinary shareholdersDividends paid to preference shareholders216 60225 838180 00926 130Retention for future expansion and growthDepreciationRetained income for the year242 90825 006217 902202 46822 745179 7231 765 7221 504 707 ’000Net income generatedInterest receivableOther incomeInterest payableOther operating expenditure and impairments on loansDistributed as follows:EmployeesSalaries, wages and other benefitsGovernmentCorporation, deferred payroll and other taxesShareholdersTotalInvestec carries out its commitment to corporate responsibility throughthree key focus areas of people, planet and profit.PeopleWe care about our EMPLOYEES: Attracting and developing a strong, diverse and capable workforce Providing a progressive work environment Respecting and upholding human rights. 22.9mnEmployee learning and developmentspend (2016: 14.7mn)We care about our COMMUNITIES:Unselfishly contributing to our communities through education andentrepreneurship. 7.1mnGroup Corporate Social Investment(CSI) spend (2016: 5.0mn)We care about our CLIENTS: At Investec, we pride ourselves on giving our clients anextraordinary experience We strive to build business depth by deepening existing andcreating new client relationshipsRecognition Winner of the Business in the Community’s ResponsibleBusiness Awards 2016 (Building Stronger Communities)for our flagship programme the Beyond Business socialenterprise incubator we run in partnership with the Bromleyby Bow Centre Winner in the National CSR Awards 2017, in the IndividualCommunity (Legacy) category, and a finalist the BusinessCharity Awards 2017, in the Community Impact category,for the Beyond Business Programme Shortlisted in the Business Charity Awards, in theOutstanding Employee category SERAS awards – most socially responsible company in Africa SERAS awards – second runner up in CSR practitioner ofthe year Investec has been voted second most attractive employer inSouth Africa in the 2017 Universum awards. We provide a high level of service by being nimble, flexible andinnovative.4Investec corporate responsibility report 2017

Highlights(continued)01Corporate responsibility at InvestecPlanetDirect impact:RecognitionReduce the operational impacts of our physical business. Investec Limited won the IJ Global AfricanRenewables deal 2016 Award for the Kathu SolarPark Concentrated Solar Power (CSP) project inSouth Africa Scope 1 emissions (tonnes of CO2e) decreased 5.6% Scope 2 emissions (tonnes of CO2e) decreased 4.1% Scope 3 emissions (tonnes of CO2e) decreased 12.4%.64 506 tCO2Total emissions decreased 7.9%Indirect impact: Embed environmental considerations into business activities Responsible financing and investing Participating in renewable energy projects and green developments.Participated in the renewableenergy sector 1.8bnConserving the environment:Given Investec’s African heritage, we are passionate about ensuring thecontinued existence of a number of African species Over R12 million spent on Rhino Lifeline since inception. Over 66% spenton educating communities Investec Limited won the SERAS awards for thebest company in affordable and clean energy Investec Limited was awarded an A- for the CDP2016 climate scoring The UK’s head office won their 10th PlatinumAward for best practice in waste management The UK’s head office won the inaugural Cleaner CityAward run by the Cheapside Business Alliance The UK’s head office won a Gold prize in the GreenApple Award for Environmental Best Practice The UK’s head office Carbon Trust Waste Standardwas recertified in 2016 The UK’s head office EMS (Energy ManagementSystem) was recertified to BSI Energy ReductionVerification Kitemark. R3.5 million spent on BirdLife SA since inception.ProfitFinancial strength and resilience:RecognitionBalanced and resilient business model. The Financial Times of London has recognisedInvestec Private Banking and Wealth & Investmentas the best private bank and wealth manager inSouth Africa – for the fourth consecutive year – atthe Global Private Banking Awards Our capital light activities contributed 56% to group income and capitalintensive activities contributed 44% to group income.23.0pDividends per share increased 9.5% Liquidity remains strong. 12.0bnCash and near cash balances (2016: 11.0bn)Representing approximately 41.4% of customerdeposits Capital remained in excess of current regulatory requirements.Governance: Strong culture and values to underpin our processes, functions andstructures. The Investec Managed Fund was awardedthe special Raging Bull Award for risk-adjustedperformance by a South African multi-asset equityfund over 21 years Investec won Best Distributor UK/Ireland at the 2017European Structured Products & Derivatives Awards Investec was named 'Bank of the Year' at the 2016Private Equity Awards Investec digital offering ranked 9th in the world inthe Independent Wealth Service Survey SERAS awards – Best company in sustainabilityreporting Investec Wealth & Investment's Discretionary FundManagement (DFM) service was Gold rated byDefaqto in February 2016.Investec corporate responsibility report 20175

01Message from the chief executive officerCorporate responsibility at InvestecHow did the groupperform in terms ofprofit in the past year?participate in our various corporate socialinvestment programmes around the worldand the volunteerism hours increasedsubstantially across the group.In the past year, we have successfullyleveraged our ability to provide clients witha comprehensive international offeringwith strong client activity levels supportingunderlying performance. Despitethe unpredictable macro-economicenvironment, group revenue exceeded the 2 billion mark for the first time. The solidgrowth in all the core earnings drivers forour three business areas is attributableto the investment made in our people,our infrastructure and our franchises. Ourlong-term investment strategy and theprogress made on our strategic initiativesgive us confidence for the future.Our sustainability efforts continue to berecognised with Investec Limited nowranked as one of four industry leaders onthe DJSI Emerging Markets index, andInvestec plc one of 17 industry leaders onthe DJSI World and DJSI Europe indices.Investec Limited maintained its inclusionin the Climate “A list” with an A- score inthe 2016 Carbon Disclosure Project (CDP)which recognises efforts to mitigate climatechange. Investec Limited also receivedthe SERAS award for the most sociallyresponsible company in Africa. We remainactive participants in the green economycontributing 1.8 billion to the renewableenergy sector globally in the past year. Inthe US, Investec was recognised as thego-to funding source for the US roof-topsolar industry and also won the IJ GlobalAfrican Renewables deal 2016 Award forKathu Solar Park in South Africa. This is themost meaningful way we can contribute toclimate change and reduce the impact ofour existence on the natural environment.How does Investeccontribute to societyand the environment?Investec helps to fund a stable andsustainable economy by providing capitaland liquidity for general economic growthand development. By building our ownsustainable businesses we are able tocontribute to macro-economic stability,society and the natural environment.Our responsibility to society starts withour own people and we depend on theirexperience and proficiency to performand deliver superior client service. Duringthe year we invested 22.9 million(2016: 14.7 million) on the learningand development of our people andInvestec was recognised as the secondmost attractive employer in SouthAfrica in the Universum Most AttractiveEmployer Awards. We continue to createa progressive and stimulating workenvironment and piloted activity basedworking in the UK head office. Thisfacilitates collaboration and knowledgesharing amongst colleagues and businessareas and we expect to replicate this inour new 30 Gresham Street head office.How are yourtransformation plansgoing in South Africa?An integral part of our corporateresponsibility programme is how we carefor our communities. In the UK, we won theBusiness in the Community’s ResponsibleBusiness Awards 2016 (Building StrongerCommunities) for our flagship programmethe Beyond Business social enterpriseincubator which we run in partnership withthe Bromley by Bow Centre. In South Africa,our flagship Promaths programme supportseight centres across the country and in thepast year we established the Promathsbursary. Our staff continue to show theInvestec caring spirit by volunteering toIn South Africa, we remain committed totransformation as our country of inceptionenters a critical juncture in its history, with adire need for job creation and sustainableinclusive economic growth. As part of theCEO Initiative, Investec group committedR20 million to the small and mediumenterprises (SME) fund with InvestecProperty Fund contributing a furtherR5 million to the fund which will providehigh-potential entrepreneurs and enterpriseswith access to not only funds but alsoprofessional advice and mentorship. Wesee this as an important investment in thefuture of our country and the future of thegroup. We also partnered with GIBS onthe Investec GIBS Savings Index as wellas Junior Achievement South Africa (JASA)to improve consumer’s knowledge of thefinancial sector. With a greater understandingof financial products consumers are thenempowered to make more informeddecisions about their finances and lifestyle.Our enterprise development programmewith Raizcorp continues to experience goodmomentum. In partnership with En-novate,our Young Treps programme continues tosupport and develop young entrepreneursthrough global experiences. In the past year,the programme included an educationaltrip to Finland for young entrepreneursand a Fintech focused trip to Seattle.6Investec corporate responsibility report 2017Aligned with this overall transformationcommitment, Investec Limited retainedits level 2 BEE rating from Empowerdexin terms of the current Financial SectorCode, improving on our total score fromthe previous year with a continued focuson employment equity and preferentialprocurement.What is yourcommitment to theUnited Nations (UN)Global Compact?At all times, our culture and values guidethe way we do business, how we selectour partners and how we interact with ourstakeholders. We are a signatory to the UNGlobal Compact and remain committed tothe 10 principles with respect to businessand human rights, labour, environmentand anti-corruption. We also supportother global sustainability codes aimed atensuring beneficial relationships between allstakeholders and our progress is monitoredby the social and ethics committee ofthe board. We continue to advance the10 principles within our sphere of influenceby entrenching them into our strategy,culture and day-to-day operations.What is the outlook forthe coming year?At the start of the new financial year,macro uncertainty persists globally andthe political environment in the UK is stillnot clear which could impact activity levelsgoing forward. Nevertheless, we have aunique and vibrant culture with a strongleadership team who are motivated to buildtheir businesses and improve the qualityof earnings. Our businesses are focusedon coordinating our service offerings andintegrating IT systems to leverage ourunique client profile. We have spent timeproactively engaging with our stakeholders,investing in the learning and developmentof our people and providing support to ourcommunities. Consequently, we believe weare well positioned to continue building asustainable business that not only providesappropriate returns to shareholders butalso contributes to macro-economicstability and social upliftment.Stephen KoseffChief executive officer, Investec group30 June 2017

Communication and stakeholder engagement01The board recognises that effectivecommunication is integral in buildingstakeholder value and is committed toproviding meaningful, transparent, timelyand accurate financial and non-financialinformation to primary stakeholders asdefined below. The purpose is to helpthese stakeholders make meaningfulassessments and informed investmentdecisions about the group.We endeavour to present a balancedand understandable assessment of ourposition by addressing material mattersof significant interest and concern. Weseek to highlight the key risks to whichwe consider ourselves exposed and ourresponses to minimise the impact ofthese risks. Another objective is to show abalance between the positive and negativeaspects of our activities in order toachieve a comprehensive and fair accountof our performance.As a requirement of our DLC structure,we comply with the disclosure obligationscontained in the applicable listing rulesof the UK Listing Authority (UKLA) andJohannesburg Stock Exchange (JSE) andother exchanges on which our sharesare listed, and with any public disclosureobligations as required by the UKregulators and the South African ReserveBank (SARB). We also recognise that fromtime to time we may be required to adhereto public disclosure obligations in othercountries where we have operations.The Investor Relations division has aday-to-day responsibility for ensuringappropriate communication withstakeholders and, together with theGroup Finance and Company Secretarialdivisions, ensures that we meet our publicdisclosure obligations.We have a board-approved policystatement in place to ensure that wecomply with all relevant public disclosureobligations and uphold the board’scommunication and disclosure philosophy.Employees Communication policyQuarterly magazine (Impact)Staff updates hosted by executive managementGroup and subsidiary fact sheetsTailored internal investor relations trainingInduction training for new employeesGovernment and regulatory bodies Active participation in policy forums Response and engagement on regulatory matters Industry consultative bodiesSuppliers Centralised negotiation process Ad hoc procurement questionnaires requesting information on suppliers’environmental, social and ethical policiesMedia Regular email and telephonic communicationStock exchange announcementsComprehensive investor relations websiteRegular meetings with investor relations team and executive managementInvestors and shareholders Annual general meetingFour investor presentationsStock exchange announcementsComprehensive investor relations websiteShareholder roadshows and presentationsRegular meetings with investor relations team and executive managementRegular email and telephonic communicationAnnual and interim reportsClients Four investor presentationsRegular email and telephonic communicationComprehensive investor relations websiteTailored client presentationsAnnual and interim reportsClient relationship managers within the businessRating agencies Four investor presentationsRegular email and telephonic communicationComprehensive investor relations websiteRegular meetings with investor relations team, group risk management and executivemanagement Tailored presentations Tailored rating agency booklet Annual and interim reportsEquity and debt analysts Four investor presentationsStock exchange announcementsComprehensive investor relations websiteRegular meetings with investor relations team and executive managementRegular email and telephonic communicationAnnual and interim reportsInvestec corporate responsibility report 20177Corporate responsibility at InvestecBuilding trust and credibility among our stakeholders is vital to good business

01Communication and stakeholder engagement(continued)In identifying material issues, considerationis given to those issues we believe havethe potential to significantly influenceour ability to have a positive impact onthe sustainability of our business and onoverall macro-economic stability as well ascontributing to the success and well-beingof our communities and the environment.During the financial year ending31 March 2017, we embarked on a robustprocess of engagement with internal andexternal stakeholders. This process wentbeyond our day-to-day engagement withstakeholders and involved an independentinterview process of the Investec board ofdirectors, executive, heads of business andemployees and also external stakeholderssuch as industry associations, ratingagencies, clients, investment analystsand NGOs. This process has allowedus to confirm that our core corporateresponsibility issues did not materiallychange in the past three years and wewould therefore continue with our corefocus areas.Due to the nature of Investec’s business,the material aspects identified areconsidered unlikely to change in the shortto medium term. As a result, Investec onlyrepeats this comprehensive process everythree to four years.Material issues:During our 2016/2017 stakeholderengagement process the following materialissues were identified: Increasing political volatility at a globallevel Continuing political uncertaintyand social challenges in SouthAfrica, particularly in areas suchas unemployment, education andtransformation A growing ‘trust deficit’ in the financialservices industry Digital technology raising new securityand privacy challenges Strong corporate governance practiceis seen as a significant issue for thefinancial sector Tightening regulatory and ‘soft-law’requirements on economic, social andgovernance (ESG) issues Steadily growing interest in responsibleinvestment products and practices A shifting understanding of corporate‘value’ Broadening expectations regarding theextent of environmental responsibility. Income and wealth inequality andgrowing calls for inclusive economicgrowth (and ‘radical economictransformation’) in South AfricaAll these material issues identified bystakeholders are addressed in the pagesthat follow.Creating value for stakeholdersWe consider our three key focus areas of people, planet and profit againstInvestec’s philosophies and values, and input obtained from our stakeholders.Humcap anit alS o c ia l andrelationship ca pitaleP roopCreating sustainedlong-term wealthwhile contributingto society,macro-economicstability and theenvironmentalc tull ete ta lIn c a p iPefitlc iaa n talFincapiTechnologicalc a p it alCorporate responsibility at InvestecMaterialitylPlanetNatural pitalca8Investec corp

This corporate responsibility report highlights Investec's corporate responsibility performance over the period 1 April 2016 to 31 March 2017. We incorporate . This commitment to corporate responsibility means integrating social, ethical and environmental considerations into our day-to-day operations. A key element of this is solid

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