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Learning Paths by PersonaAuthor: Training and Certification

System Administrator Learning Path 2022 ServiceNow, Inc. All Rights Reserved. Confidential.2

System Administrator Learning PathAdditional AcronymsILT: Instructor-led TrainingCSA: Certified System AdministratorAdditional Recommended CSA Test Prep(On Demand) Common Service DataModel (CSDM)Fundamentals(On Demand) ConfigurationManagementDatabase (CMDB)Fundamentals(On Demand or ILT) Now Support mentals(ILT orOn Demand) OngoingCSA VoucherSystemAdministrationAdvanced(ILT orDelta testing On Demand)Performance AnalyticsEssentials (On Demand) Scripting in ServiceNowFundamentals(ITL or On Demand) Application DevelopmentFundamentals (ILT or OnDemand) SubscriptionManagementOverview(On Demand)Automated TestFramework (ATF)Essentials(On Demand)ServiceNow UpgradeEssentials (On Demand) Upgrade CenterOverview Upgrade SkippedRecords Using Debug UpgradeIntroduction toServiceNowHealthScan andInstance Scan(On Demand)** Fundamentals andImplementation classesas products are activatedin your instance 2022 ServiceNow, Inc. All Rights Reserved. Confidential.3

Process and Platform OwnerLearning Path 2022 ServiceNow, Inc. All Rights Reserved. Confidential.4

Process and Platform OwnerLearning PathAdditional AcronymsILT: Instructor-led TrainingCSA: Certified System AdministratorAdditional Recommended Common Service DataModel (CSDM)Fundamentals(On Demand) ConfigurationManagementDatabase (CMDB)Fundamentals(On Demand or ILT) Responsive DashboardsAdopting a PlatformOwner Mindset(ILT)Process &Platform OwnerServiceNowFundamentals(ILT orOn Demand)CSA VoucherCSAOngoingDelta testingNow CreateProduct LineFundamentals IT ServiceManagement (ITSM) Human Resources(HR) Customer ServiceManagement (CSM)PerformanceAnalytics Essentials 2022 ServiceNow, Inc. All Rights Reserved. Confidential.5

Implementer Learning Paths 2022 ServiceNow, Inc. All Rights Reserved. Confidential.6

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsCAD: Certified Application DeveloperCIS: Certified Implementation SpecialistILT: Instructor-led TrainingNow PlatformSelect Product LineApp s(ILT or On Demand)CAD VoucherBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)Additional RecommendedCSMCADAutomated Test Integration HubFramework (ATF) EssentialsEssentials(On Demand)(On Demand)OngoingDelta testingDevOpsFSMGRCImplementerGet Started withNow Create(On Demand) CAD Test Prep(On Demand) Mobile DevelopmentEssentials(On Demand)Performance AnalyticsEssentials (On Demand)Service Portal Fundamentals(ILT or On Demand) Service Portal Advanced(ILT or On Demand) Common Service DataModel (CSDM)Fundamentals(On Demand) Configuration ManagementDatabase (CMDB)Fundamentals(On Demand or oviderScripting inServiceNowFundamentals(ILT or On Demand)Service Provider Implementer(On Demand) Domain Separation Basics Service Provider Architecture Domain Separation ImplementationCIS-SPOngoingDelta testingAdditionalRecommendedCertifications CIS-CSM CIS-ITSM CIS-CM (ITOM) CIS-Disco (ITOM) CIS-EM (ITOM) CIS-SM (ITOM)CIS-SP VoucherSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.7

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer CertificationAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingBusiness Continuity Management (BCM)Additional Recommended: Link to Courses Industry Certifications ABCP/CBCP/MBCP (DRII), CBCI/MBCI (BCI)Select Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSMGRCImplementerGet Started withNow Create(On Demand)HRSDITAMITOMBCM forImplementers(On Demand)AgentWorkspaceFundamentals(On Demand)Agent WorkspaceImplementation(On Demand)Introduction toNow ExperienceUI Builder(On Demand)BCM AssessmentSimulatorto achieveITSMNowIntelligenceSecOpsSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.8

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsBPC: Business Process ConsultantsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingCustomer Service Management (CSM)Additional Recommended: Link to all recommended coursesSelect Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSMGRCImplementerGet Started withNow Create(On Demand)HRSDITAMITOMCSMFundamentals(3-days ILT orOn Demand)CSMImplementation(2-days ILT or OnDemand)CIS-CSMVoucherCIS-CSMCIS-CSMTest Prep(On Demand)ITSMNowIntelligenceOngoingDelta testingCSM ProfessionalRequired to achieve ‘Professional’ CIS-CSM Predictive Intelligence (On Demand) Performance Analytics Essentials(On Demand) Virtual Agent (On Demand)SecOpsSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.9

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsILT: Instructor-led TrainingDevOps Change VelocitySelect Product LineAdditional Recommended: Navigate DevOps ChangeVelocity Automated Test Framework (ATF)Essentials(On Demand) Common Service Data Model(CSDM) Fundamentals (OnDemand) Cloud Provisioning andGovernance Fundamentals(3 Day ILT) Discovery Fundamentals(3 Day ILT or On Demand)NowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFlow DesignerFundamentals(On Demand)DevOpsFundamentals(On Demand)FSMGRCImplementerGet Started withNow Create(On ndamentals(2-day ILT or(On Demand)PerformanceAnalyticsEssentials(On Demand)DevOpsImplementation Course Exam(On Demand)DevOpsMicroCertAssessmentSimulator Configuration ManagementDatabase (CMDB)Fundamentals(On Demand or ILT) Integration Hub Fundamentals(On Demand) ServiceNow Subscription Model(On Demand) Vendor Agnostic DevOpsTools Chain Training ie: Agile 2.0 Fundamentals(On Demand) Azure DevOps ToolChain Jenkins Training GitHubSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.10

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsILT: Instructor-led TrainingDevOps ConfigAdditional Recommended: DevOps Change VelocityFundamentals (On Demand) Vendor Agnostic DevOps ToolChain Training. Ie Azure DevOps Tool ChainSelect Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On (CMDB)(On Demand)DevOps ConfigImplementation(On Demand) Exam Jenkins Training GitHubGRCImplementerGet Started withNow Create(On Demand)HRSDITAMITOMITSMCommonService DataModel (CSDM)Fundamentals(On Demand)DevOpsConfigFundamentals(On Demand)DevOpsConfig EarlyAdopterBadgeNowIntelligenceSecOpsSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.11

Implementer Learning PathField Service Management (FSM)* Mainline certification questions are sourced fromall courses between the product line selectionand the examAdditional AcronymsCIS: Certified Implementation SpecialistFSM: Field Service ManagementILT: Instructor-led TrainingFSM Related Additional Recommended: Link to Recommended CoursesSelect Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSMGRCImplementerGet Started withNow Create(On als(on demand)FSMImplementation(2-days ILT or OnDemand))CIS-FSM VoucherDynamic SchedulingFundamentals(On Demand)CIS-FSMOngoingDelta testingDynamic SchedulingImplementation (On Demand)SecOpsSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.12

Implementer Learning PathVendor Risk Management (GRC)* Mainline certification questions are sourced fromall courses between the product line selectionand the examAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingAdditional Recommended: Link to Additional Recommended CoursesSelect Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSMGRCImplementerGet Started withNow Create(On r RiskMgmt (VRM)Fundamentals(On Demand)Vendor RiskCIS-VRMManagementTest Prep(VRM)(On Demand)Implementation(2-days ILT or OnDemand)CIS-VRM VoucherOngoingDelta testingSecOpsSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.13

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingGovernance Risk and Compliance (GRC)Now Learning Path for taking the CIS-RC exam: Additional Recommended Courses1. ServiceNowFundamentalsRequired5. CMDBFundamentals3. ServiceNowPlatformImplementation9. Introductions to NowExperience UI BuilderFundamentals6. FlowDesigner:Create a Flow10. Now ExperienceUI BuilderFundamentals11. GRC: IRMFundamentals(On Demand)Required15. GRC: Introduction toContinuous Monitoring across theEnterprise – Coming soon!11. GRC: IRMImplementation(ILT or OnDemand)Required16. Audit ManagementImplementation – Required18. CIS-RCCertification Test PrepGRCImplementerCIS-RC Path2. CertifiedSystemAdministrator(CSA)- Required4. GetStartedwith NowCreate8. Flow 7. FlowDesigner:CreateSubflows andActionsCIS-RC12. GRC:Advanced RiskAssessment forImplementersRequired14. GRC: ClassicRisk AssessmentFundamentalsRequired17. GRC:Risk andComplianceSimulatorOngoingDelta testingAdditional recommended: Common Service Data Model (CSDM) Fundamentals Automated Test Framework (ATF) Essentials Knowledge Management Fundamentals Performance Analytics (PA) Essentials 2022 ServiceNow, Inc. All Rights Reserved. Confidential.14

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingHuman Resources Service Delivery (HRSD)Additional Recommended: Performance Analytics Fundamentals (2-days ILT) Performance Analytics Advanced (2-days ILT)Select Product LineNowPlatform Service Portal Fundamentals (ILT or On Demand) Localization Fundamentals (On Demand)BCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)Common Service Data Model (CSDM)Fundamentals (On Demand) Configuration Management Database (CMDB)Fundamentals (On Demand or ILT) ServiceNow Subscription Model (On Demand) CSMDevOpsFSMGRCImplementerGet Started withNow Create(On amentals(ILT or OnDemand)HRImplementation(ILT or OnDemand)CIS-HR VoucherCIS-HRHRSD ProfessionalRequired to achieve 'Professional' CIS-HROngoingDelta testing Predictive Intelligence(On Demand) Performance AnalyticsEssentials (On Demand) Virtual AgentFundamentals, Implementation,and Natural LanguageUnderstanding (On Demand)SPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.15

Implementer Learning PathIT Asset Management (ITAM)* Mainline certification questions are sourced fromall courses between the product line selectionand the examAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingSCCM: Microsoft System Center Configuration ManagerAdditional Recommended: SAM: Integration with SCCM forReclamation and Distribution(On Demand)Select Product LineNowPlatform Discovery Basics for SAM(On Demand)BCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSM Entitlement Import Basics forSAM (On Demand)Hardware AssetManagement (HAM)Fundamentals(3-days ILT orOn Demand)CIS-HAM VoucherHardware AssetManagement (HAM)FundamentalsSimulatorGet Started withNow Create(On Demand)HRSDITSMNowIntelligenceSecOps Software Normalization forSoftware Asset Management(On Demand) Common Service Data Model(CSDM) Fundamentals(On Demand)ITAMITOM Software Asset ManagementGetting Started (On Demand) Software Asset ManagementReconciliation Troubleshooting(On Demand)OngoingDelta testingGRCImplementerCIS-HAMSoftware AssetManagement (SAM)Fundamentals(3-days ILT orOn Demand)CIS-SAM VoucherSoftware AssetManagement (SAM)ImplementationSimulatorCIS-SAMOngoingDelta testing Configuration ManagementDatabase(CMDB) Fundamentals(On Demand or ILT) ServiceNow Subscription Model(On Demand)SPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.16

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathIT Operations Management (ITOM)Select Product LineDiscoveryFundamentals(3-days ILT OROn Demand)CIS-DF VoucherCIS-DiscoServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMEvent Management (EM)Fundamentals(2-days ILT OROn Demand)CIS-EM VoucherDevOpsAdditional Recommended Discovery Fundamentals On DemandDiscovery Extras (On Demand) CMDB Fundamentals (On Demand or ILT) CSDM Fundamentals (On Demand) ServiceNow Subscription Model (On Demand)OngoingDelta testingNowPlatformBCMAdditional AcronymsCIS: Certified Implementation SpecialistCMDB: Configuration Management DatabaseCSDM: Common Service Data ModelILT: Instructor-led TrainingCIS-EM OngoingDelta testingFSMImplementerGRCGet Started withNow Create(On Demand) ITOM Overview(On Demand)HRSDServiceMapping (SM)Fundamentals(3-days ILT OR OnDemand)ITAMITOMITSMNowIntelligenceService Mapping (SM)ImplementationCIS-SM(3-days ILT OROn Demand)CIS-SM VoucherOngoingDelta testingCloud Provisioningand GovernanceFundamentals(CPGF)(3-days ILT OROn Demand)Cloud Provisioningand GovernanceAdvanced (CPGA)(3-days ILT OROn Demand)CIS-CM VoucherCMDBFundamentals(3-days ILT OROn Demand)CMDB -CMOngoingDelta testingAdditional RecommendedEvent Management Fundamentals On DemandEvent and Flow in Action (On Demand)Operational Intelligence Fundamentals (On Demand)CMDB Fundamentals (On Demand or ILT)CSDM Fundamentals (On Demand)ServiceNow Subscription Model (On Demand)Additional Recommended Service Mapping Fundamentals (On Demand) CMDB Fundamentals (On Demand or ILT) CSDM Fundamentals (On Demand) ServiceNow Subscription Model (On Demand)Additional Recommended Cloud Insights (On Demand) Configuring Cloud Management for IP Address Mgmt CMDB Fundamentals (On Demand or ILT) CSDM Fundamentals (On Demand) Service Data Model (CSDM) Fundamentals ServiceNow Subscription Model (On Demand)Additional Recommended CSDM Fundamentals (On Demand) ServiceNow Subscription Model (On Demand) 2022 ServiceNow, Inc. All Rights Reserved. Confidential.17

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingIT Service Management (ITSM)Additional Recommended: Link to additional recommended coursesSelect Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSMGRCImplementerGet Started withNow Create(On ndamentals(2-days ILT orOn Demand)ITSMImplementation(3-days ILT or OnDemand))CIS-ITSMVoucherCIS-ITSMITSM ProfessionalRequired to achieve ‘Professional’ CIS-ITSMOngoingDelta testing Predictive Intelligence (On Demand) Performance Analytics Essentials (On Demand) Performance Analytics Micro-cert Virtual Agent Fundamentals, Implementation, and Natural Language Understanding(On Demand) Virtual Agent simulatorSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.18

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingNow IntelligenceSelect Product LineVirtual AgentFundamentals,(On Demand)NowPlatformVirtual AgentImplementation(On Demand)BCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)NaturalLanguage Understanding(On Demand)Virtual AgentMC SimulatorVirtual AgentIntegrations(On Demand)Virtual AgentAdvanced Topics Series: CSMDevOpsFSMKPI ComposerOverview(On Demand)ResponsiveDashboardsOverview(On Demand)PerformanceAnalytics Advanced PA(2-days ILT)ImplementationSimulatorCAS-PA Voucher SurveysKeyword to NLUVA AnalyticsTopicRecommendationsAuto IncidentResolutionGRCImplementerGet Started withNow Create(On On Demand)PerformanceAnalyticsFundamentals(2-days ILT orOn Demand)PerformanceAnalyticsWidgets(On Demand)FormulaIndicators(On Demand)PA FundamentalsMC SimulatorHands onpracticeCIS-SMwith theapplicationincludingimplementation OngoingDelta testingexperienceITSMNowIntelligenceSecOpsSPMGet Startedwith ArtificialIntelligence(On Demand)Get Started with Predictive)PI ConceptsIntelligence(On Demand)Fundamentals(On DemandPredictiveIntelligenceImplementation(On Demand)Additional RecommendedPredictive Get Started with ReportingIntelligence Introduction to Virtual Agent LiteAdvanced Topics Get Started with KPI Details(On Demand) Get Started with KPI SignalsCommon Service Data Model (CSDM)Fundamentals (On Demand) Configuration Management Database 2022 ServiceNow, Inc. All Rights Reserved. Confidential.19(CMDB) Fundamentals (On Demand) ServiceNow Subscription Model (OnDemand)

* Mainline certification questions are sourced fromall courses between the product line selectionand the examImplementer Learning PathAdditional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingSecurity Operations (SecOps)Additional Recommended Automated Test Framework (ATF)Essentials (On Demand)Select Product LineNowPlatformBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)Security IncidentResponse (SIR)Implementation(ILT or On Demand)CIS-SIR VoucherCSMDevOpsFSMCIS-SMOngoingDelta testingGRCImplementerGet Started withNow Create(On ationsFundamentals(ILT or OnDemand)VulnerabilityResponse (VR)Implementation(ILT or On Demand)CIS-VR VoucherCIS-SM Flow Designer Fundamentals(On Demand) Integration Hub Essentials(On Demand) Mobile Development Essentials (OnDemand) Service Portal Fundamentals(ILT or On Demand) Common Service Data Model(CSDM) Fundamentals(On Demand) Configuration ManagementDatabase (CMDB) Fundamentals(On Demand or ILT) ServiceNow Subscription Model(On Demand) Now Experience UI BuilderFundamentals (On Demand) Configuration Compliance Essentials(On Demand) What's New in the Store for SecurityOperations (On Demand)OngoingDelta testingSecOpsSPM 2022 ServiceNow, Inc. All Rights Reserved. Confidential.20

Implementer Learning PathStrategic Portfolio Management (SPM)Select Product LineNowPlatform* Mainline certification questions are sourced from all coursesbetween the product line selection and the examAdditional AcronymsAPM: Application Portfolio ManagementCIS: Certified Implementation SpecialistILT: Instructor-led TrainingPPM: Project Portfolio ManagementAgile Development2.0 and Test Mgmt2.0Implementation(On Demand)AgileDevelopmentFundamentals 2.0(On Demand)Additional RecommendedPerformanceAnalyticsEssentials(On Demand)Agile MCAssessmentSimulatorBCMServiceNowFundamentals(ILT or On Demand)ServiceNowPlatformImplementation(ILT or On Demand)CSMDevOpsFSMGRCImplementerGet Started withNow Create(On Demand)AgileDevelopmentFundamentals 2.0(On Demand)SAFeFundamentals(On Demand)Agile Development2.0 (On Demand)Hybrid ProjectManagementSeries(On Demand)SAFeImplementation(On Demand) Common Service Data Model (CSDM) Fundamentals(On Demand) Configuration Management Database (CMDB)Fundamentals (On Demand or ILT)ServiceNow Subscription Model (On Demand) Investment Funding* (On Demand) *PPM Only Hybrid Project Management (On Demand) *PPM OnlyAPM Indicators and Scoring (On Demand) *APM Only Performance Analytics Essentials *APM Only Alignment Planner Workspace Fundamentals *PPM OnlyAlignment Planner Workspace Implementation *PPM Only Better Together: Project Portfolio Managementand Performance AnalyticsGet Started withAPWAPWFundamentals(On Demand) (On Demand)APWImplementation Hybrid Project(On Demand) Management EarlyAdopter BadgeHRSDITAMITOMGet Started withInnovationManagementfor PPM(On Demand)PPMFundamentals(2-days ILT orOn Demand)PPMPPMImplementation Fundamentals(On Demand)Common ServiceData Model(CSDM)FundamentalsAPMImplementation(On Demand)ITSMNowIntelligenceSecOpsSPM(On Demand)APMImplementationSimulatorCIS-APM VoucherPerformanceAnalytics EssentialsCIS-PPM(On Demand)OngoingDelta testingPerformanceAnalytics Essentials CIS-APM(On Demand) 2022 ServiceNow, Inc. All Rights Reserved. Confidential.21OngoingDelta testing

Developer Learning Paths 2022 ServiceNow, Inc. All Rights Reserved. Confidential.22

Developer Learning PathAdditional AcronymsILT: Instructor-led TrainingCitizen DeveloperDeveloperIntroduction toApp Engine Studio(On Demand)Citizen DeveloperApplication CreatorMicro-CertificationFlow Designer:Introduction(On Demand)Additional Recommended Flow Designer: Create a Flow Introduction to Playbooks & ProcessAutomation Designer (PAD) (On Demand)Complete both courses and pass the micro-certification test to receive theCitizen Developer Core Skills Micro-Certification Suite badge 2022 ServiceNow, Inc. All Rights Reserved. Confidential.23

* Mainline certification questions are sourced fromall courses between the product line selectionand the examDeveloper Learning PathAdditional AcronymsILT: Instructor-led TrainingApplication Developer (Low/Pro-Code)ApplicationScripting inServiceNowFundamentals(ILT orOn Demand)Automated TestFramework (ATF)Essentials(On Demand)ApplicationDevelopmentFundamentals(ILT or On Demand)CAD VoucherAdditional Recommended CAD Test Prep (On Demand) Common Service Data Model(CSDM) Fundamentals (On Demand)CertifiedApplicationDeveloper(CAD) Configuration Management Database(CMDB) Fundamentals(On Demand or ILT) Integration Hub Essentials(On Demand)OngoingDelta testing Mobile Development Essentials (OnDemand) Performance Analytics Essentials(On Demand) Service Portal Fundamentals(ILT or On Demand)DeveloperServiceNowFundamentals(ILT or On Demand) Service Portal Advanced (ILT or OnDemand)IntegrationsFlow DesignerEssentials(On Demand)Integration HubEssentials(On Demand)Robotic ProcessAutomation (RPA)Essentials(On Demand)Additional Recommended Scripting in ServiceNow Fundamentals(ILT or On Demand) Application Development Fundamentals(ILT or On Demand) 2022 ServiceNow, Inc. All Rights Reserved. Confidential.24

Application Specialist Learning Paths

Application Specialist Learning PathPerformance Analytics (PA)* Mainline certification questions are sourced fromall courses between the product line selectionand the examAdditional AcronymsCAS: Certified Application SpecialistILT: Instructor-led TrainingAdditional Recommended:PerformanceAnalyticsWidgets(On Demand)KPI ComposerOverview(On Demand) Get Started with Reporting KPI Details Fundamentals KPI Signals Fundamentals Common Service Data Model (CSDM) Fundamentals(On Demand) Configuration Management Database (CMDB) Fundamentals(On Demand) ServiceNow Subscription Model (On Demand)Formula Indicators(On istServiceNowFundamentals(ILT orOn Demand)PerformanceAnalyticsEssentials(On Demand)PerformanceAnalyticsFundamentals(2-days ILT)ResponsiveDashboardsOverview(On Demand)PerformanceAnalyticsAdvanced(2-days ILT)CAS-PA VoucherHands onpractice with tifiedApplicationSpecialist(CAS-PA)OngoingDelta testingMicro-Certification (MC) 2022 ServiceNow, Inc. All Rights Reserved. Confidential.26

Application Specialist Learning PathAdditional AcronymsILT: Instructor-led TrainingService PortalApplicationSpecialistAdditional RecommendedServiceNowFundamentals(ILT orOn Demand)Scripting inServiceNowFundamentals(ILT or On Demand)Service PortalFundamentals(ILT or On Demand)Service PortalAdvanced(ILT or On Demand)Service PortalSimulator Enabling Syntax Editor Macros in theWidget Editor (On Demand) 2022 ServiceNow, Inc. All Rights Reserved. Confidential.27

Advanced Risk Assessment for Implementers Required 14. GRC: Classic Risk Assessment Fundamentals Required 17. GRC: Risk and Compliance Simulator GRC CIS-RC Path Additional recommended: Common Service Data Model (CSDM) Fundamentals Automated Test Framework (ATF) Fundamentals Knowledge Management Fundamentals Performance Analytics .

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