Working To Make A Difference

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Workingto make adifferenceSocial Impact Report 2021

ContentsReport methodology2A message from our CEO4Vision, mission and values5One community, one goal6-7How we make a difference8-9Why our customers choose us10-11The ripple effect of social impact12-13Savings that make money and make a difference14Investing to benefit society15Reaching people and communitiesReport MethodologyThis report is focused on our lendingactivity in 2020 and 2021.We use the standardised social impactmonitoring categories widely adopted by UKsocial investors and promoted by Big SocietyCapital1 and follow accounting methodologywhere each part of a loan is attributed to theyear that it was drawn by the borrower.Every loan application is assessed for bothits creditworthiness and its social impact.The majority of the data for this report isgathered from our ongoing tracking of socialand financial data and our impact surveyconducted in July and August 2021. The surveywas offered to 309 of our current and recentlyrepaid borrowers, with 137 completing thesurvey in full (a 44% response rate). Recentborrowers (with loans made in the last twoyears) were sent a longer survey with detailedquestions relating to their loan (44 completedthis survey); other borrowers were sent ashorter version (97 completed this version).Data from our saver survey conducted inMarch 2021 also features in this report.This survey was offered to 604 of ourpersonal savers with 92 completingthe survey (a 15% response rate).We have included the UN SustainableDevelopment Goals (SDGs)2 in our report.These are a universal set of targets andindicators designed to support globalalignment to end poverty, protect the planetand ensure prosperity for all.Since 2020,we have started to map the SDGs to thework of our borrowers. The applicableSDG symbol can be found alongside thecorresponding case studies within thisreport. The SDGs have been assigned byCharity Bank staff members, but in thefuture our intention is for our borrowersto make these assessments.16-17Case study: Watford Mencap18Case study: Manchester Maccabi19Lending where it’s needed most20-21From investment to social purpose22-23Strengthening our borrowers to deliver their mission26-27Case study: DENS28Case study: Collaborative Women29Reaching the most deprived areas and communities30-31Equality, diversity, equity and inclusion32-33Case study: Micro Rainbow34Case study: Pathfinder Dogs35Small loan, big impactCase study: Faith Hope and Enterprise3637Here for our borrowers through COVID-1938-39Challenges and further development of our impact measurement40-41Join us & references42What’s in a label? Our values recognised43* all references on page 422 Social Impact Report 2021Social Impact Report 2021 3

A messagefrom our CEOWe feel privileged to work in the social finance sector, being able to apply our skills and experience to supportorganisations that are working to make a difference. We are inspired by the charities and social enterprises thatwe support and highly motivated to better equip them to help the disadvantaged, enrich lives and make ourcommunities better places to live.At a time when the social sector is facing both a growing need for its services and an unprecedented range ofchallenges to its operating and funding models, we are grateful that we have been able to provide our customerswith continued support and flexibility.Our borrowers use Charity Bank loans to support their communities, expand their services and reduce their relianceon grant funding. Many of these organisations have increased their asset bases and strengthened their financialstability with the help of a Charity Bank loan, putting them in a stronger position to help the individuals andcommunities that need their services and support.Charity Bank would not be able to provide these loans without the savers and investors who made the decision touse their money to support positive social change – and it has. It’s thanks to them that we’ve been able to provideover 1,100 loans to charities and social enterprises working across the arts, community, education, environment,faith, health, housing, regeneration, social care and sports sectors.Our loans are used for a wide range of purposes, from providing accommodation for vulnerable refugees to actionsports centres for young people looking for a safe place to skate, to residential and respite care centres for thosewith profound disabilities.Our 2021 Impact Report breaks down and demonstrates how saving and investing with Charity Bank makes apositive difference in society by supporting, strengthening, and furthering the work of social purpose organisations.So, whether you’re a saver, investor, borrower, partner or co-worker, I would like to offer you my heartfelt thanks.Together, we’re helping to support our communities through the pandemic and beyond.We’re not just an ‘ethical bank’, we are a socially conscious,mission driven, values-based bank. We don’t just avoid doingharm, we actively use finance to do good.VisionOur vision is for a society that fosters vibrant communities and a healthyplanet, giving every individual the opportunity to thrive.SincerelyMissionEd SiegelCEO, Charity BankOur mission is to support and strengthen impact driven organisations thatimprove people’s lives whilst empowering savers and investors to put theirmoney to work for positive social change.ValuesWorking in harmonyWe are all part of a whole, one community working together anddepending on one another to deliver our shared mission and vision.Mutual respectWe want to be known as an organisation that understands, values, andencourages difference. That means respecting the values, ideas andbeliefs of our customers and colleagues.Being the changeThrough our choices and actions, we are being the change – empoweringcharities and social enterprises to make UK society a better place.4 Social Impact Report 2021Social Impact Report 2021 5

One community, one goalChrisEmmaus CompanionGordonSaverMarkRegional Manager,Charity BankCarolinaInvestment Managerat Big Society CapitalRomieCommunity MemberKarenChief Executive,Emmaus Brighton& HoveKellyEmmaus CompanionSaversBorrowersOur savers want a bank thathelps them to put their moneywhere their values are. Theybelieve that banks can dobetter, and they want theirmoney to be a powerfulforce for good.Our borrowers are impactdriven organisations that wantto borrow from a bank that iswholeheartedly committedto what they do. They wantto work with specialists whounderstand their uniquerequirements and who theycan rely on as partners with ashared vision.6 Social Impact Report 2021ShareholdersOur shareholders are all charitabletrusts and foundations and othersocial purpose organisations.They want to invest in a businessthat puts people and planetbefore profit. They like the ideaof social enterprise – a businesssolution to a social problem –and see social investment asa sustainable and impactfulalternative to investing formaximum financial return.EmployeesBeneficiariesCommunitiesWe want to express our valuein the work that we do. Webelieve that banks have afundamental social functionto deliver and a vital role toplay in helping to create abetter world.Our borrowers touch thelives of millions of peopleacross the UK. Peopleare given the chance torebuild their lives, fulfiltheir aspirations and worktowards a brighter future.Whole communities canbenefit from our loans,whether through improvedservices, reduced crime or anincrease in opportunities.The result – abetter bank fora better worldWe’re a bank for people who don’t just dream of abetter world; they want to help build one. By joiningus, you join a community of like-minded individualsall working towards a common goal. Our promiseis to be a bank that enables borrowers, savers,shareholders and colleagues to work together tocreate lasting social change in our communities.Social Impact Report 2021 7

How we make a difference We are focused on:Savers and investorschoose Charity BankFacilitating social impact through loan financeInvolving social investors and saversStrengthening our borrowersDirecting investment towards disadvantaged communities3Loans to address social needs4The impact of a loanWe direct our savers’ and investors’ money towards organisationsdedicated to improving lives and communities across the UK.Improving lives and communities and protecting our planet1Need For FinanceWith the help of a Charity Bank loan, our borrowers are able toimprove their financial position, improve the quality and reach oftheir services and are left in a better position to deliver their mission.A growing number of organisations are moving away from grant relianceand developing innovative business models to tackle social problems.Increasingly, this includes charities and social enterprises seeking loansto increase their social impact and ensure financial stability.100%Loan need74%Renovation or refurbishment62%Acquire facilities or assets33%67%70%Improved quality of service or facilities68%Help access additional funding (e.g., grants)70%A regional manager is assigned and works with the organisationto make a loan application8 Social Impact Report 2021Funded activities that have diversified incomeImpact on individualsOur loans help to grow, sustain, and develop charities and socialenterprises so that the support they offer can continue to help peoplerebuild their lives, fulfil their aspirations and work towards a brighter future.Ready for a Charity Bank loanWe work with specialist partners to guide organisations on howto improve their financial position prior to lendingRefer to receive financial, investment readiness or other supportRefer to grant fundersRefer to a more suitable lenderImproved management accountsImproved financial planning45%Contact Charity BankNot quite ready for a Charity Bank loanIncreased likelihood for growth50%Improve financial managementReduced costsFinanced activities that grant funders would not89%Diversify / improve sustainability52%Allowed projects to go ahead39%Innovation or new opportunity55%Contributed towards mission66%Desire to grow69%2Strengthening our borrowers to help deliver their mission51%Impact on communitiesIn 2020 and 2021, 51% of our lending was directed towards organisationsoperating in the most disadvantaged areas of the UK.Impact on the planetThis is an area of growing importance and focus for Charity Bank. Someof the organisations we support are directly seeking to combat climatechange and others are looking to reduce their carbon footprint andgreenhouse gas emissions.Social Impact Report 2021 9

Why our customers choose usEstablished in 2002 as an independent regulated bank, we have becomea trusted partner for social sector organisations and people who wantto make the world a better place. We have made over 1,100 loans in total,worth over 400 million, across a wide range of sectors and causes.We lend money whereits needed mostWe are here for firsttime borrowersWe have made over1,100 loans 400mLoan finance is seen as business as usual in the private sector,but it’s not that way yet in the social sector. 55% of our surveyrespondents came to Charity Bank for their first loan. We knowthat first time borrowers may need additional support, and weprovide just that. This is particularly the case for smaller charitiesor those without the relevant inhouse skills available. It’s oneof the reasons we match each borrower with a relationshipmanager to offer support throughout the loans process.We take time to understand the organisations we lend toand go the extra mile to help them expand their impact.We guide applicants through the complex processesinvolved in taking out a loan and aim to make ourborrowers’ journey with us as smooth as possible. 95%of our borrower survey respondents said that CharityBank’s understanding of charities and social enterprisesinfluenced their decision to borrow from us.Other banks struggle to understand what charitiesare all about. We felt that Charity Bank would betterunderstand our proposal because it works in the charitysector. And, genuinely, we’ve had a good relationshipwith everyone we’ve spoken to at the bank. They havea trusting, respectful way of working with clients.We had a massive amount of support from the people atCharity Bank. It was all new to us, but they made us feelcomfortable. If we had a question, they never made us feeldaft for asking. It was lovely to see how excited they were forus. They were really engaged, really interested. We never feltlike just a business proposition. It can be scary getting a loan,so you want that personal connection. And that's exactly whatwe got from Charity Bank.We knew we needed to buy a property to ensurewe weren’t priced out of the market. We choseCharity Bank for our loan because we wanted afinancial partner that shared our values.We are here for charitiesand social enterprisesNichole Herbert WoodCo-Owner, Second Floor Studios & ArtsEmily PettsFamily Support Director and Co-Founder, Alice CharityWe are more than justan ethical optionWe are flexible andresponsiveWe tailor every loan to our borrowers to suit their individualneeds and circumstances. We’re easy to work with andremain so even when difficulties arise. We’re open to newideas and different approaches and want our customersto receive a solution that is right for them. We respondedquickly to COVID-19, relaxing repayment terms on over25% of our loans within the first month of the crisis. Mosthave now returned to their regular repayment terms.Charity Bank is 100% owned by charities and socialpurpose investors and is dedicated to supporting UKcharities and social enterprises. 88% of our surveyrespondents said that their decision to borrow from uswas influenced by the fact we are part of the social sector.We offer investors and savers a chance to put theirmoney to work for positive social change, by onlylending to organisations who will use our savers’money to make a positive difference to people,communities and the planet.I found Charity Bank really great to work with. They’realways on the other end of the phone. It doesn’t feellike they’re just providing a loan but like they reallyconnected with us and what we’re trying to achieve.In the same way that our members can see quite clearlywhere their investment is going and the good it’s doing,receiving a loan from Charity Bank and saving withthem allows us to have that same assurance about ourinvestments as a society. That’s why I would encourageanyone to invest in a social initiative; you get so muchmore back than just a financial return.We have felt really well supported by Charity Bank overthe last year. They’ve been in regular contact, haveshown genuine interest and concern about how we’vebeen doing and have been active in trying to help us. .Ian BrightManaging Director, Totnes Renewable Energy SocietyIan LittleChair, Hope Church IpswichAlan AndrewsManaging Director, Chooselife Wales10 Social Impact Report 2021across a widerange of sectorsand causes.We understand thesocial sectorCharities and social enterprises often need to borrowmoney to make a bigger impact but can struggle toaccess affordable loans. High street banks don’t alwaysunderstand the way social organisations work or see thebenefit in investing in them. We support and strengthenthese impact-driven organisations, providing them withthe specialist finance they need.Bob HumphreysChair, Finchley Reform Synagogueworth overSocial Impact Report 2021 11

The ripple effect ofSocial ImpactAn investment in CharityBank has far-reachingeffects. As illustratedin the graphic below,the ‘ripple effect’ ofour lending can extendwell beyond the directbeneficiaries of ourcharity and socialenterprise borrowers.What does this look like?Case study: Ruby’s Fund Ruby’s Fund rented its building for several years. The centre had almost everything the charityneeded, including offices, playrooms and a café. So, when the landlords told the charity theywere going to sell the building, Ruby's Fund were understandably very worried. Fortunately,Ruby’s Fund contacted Charity Bank and alongside grants and fundraising money, a 177k loanfrom Charity Bank meant that they could buy the centre.Savers & investorsfacilitate loans whichimpact on theWithout the loan I think we would have given up. I don’t thinkI would have had the fight in me to do it again, because thishas been our life. It is such a huge relief now that we have thesecurity of the building.Alison ParrFounder, Ruby’s FundBorrowerWhose work impacts onWhen families come here for the first time they often feel veryalone, very afraid and vulnerable, like they are the only familyin that position. When they come, we get it. We don’t judge,we listen. We offer practical, logical support from our ownexperiences and what we know within our community.BeneficiariesEmployees of borrowerMegan MorrisFinance and Business Development Manager, Ruby’s FundThe change they experience impacts onFamilies ofbeneficiariesLocalcommunitiesFamilies ofemployeesI originally came here to benefit from the services Ruby’s Fundprovides. They helped me get back my resilience and confidence,and really built me up as a person, as well as a mum. I then becamea volunteer, and now I work here helping to support others like mewho come through these doors. Being able to buy the building hasmeant that as an employee, my job is secure as well. Work for memeans I’m not just Megan’s mum anymore, I’m a person in my ownright and my skills and qualifications can be put to good use.Helen DaviesStaff Member, Ruby’s FundSuccesses and learnings can impact onPolicy makers12 Social Impact Report ng access topublic services125school staff trainedin understanding thesensory process104health, education, social care andother social sector professionalsreached with a termly newsletterSocial Impact Report 2021 13

Savings thatmake a differenceInvesting tobenefit societyMore than an ethical option.Charity Bank’s ability to respond to the ongoing needs of the socialsector and support an even wider range of social sector organisations isdependent on our level of capital investment. This is why our shareholdersand subordinated debt investors are such a critical component to ourongoing success and impact.We are helping to change the way that savers think abouttheir money and the power that it can have for effectingpositive social change. A deposit with Charity Bank is notjust an ‘ethical’ option; it is a positive and intentional choicethat gives our savers the assurance that their funds will onlybe invested in impact-led organisations that are working tobring about essential social change.Financial Return4020Social impact multiplierSocial Impact 1Amount of people voted30Our savers were asked on a scale of 0-100 for their mainreason for saving with Charity Bank. The chart belowdemonstrates how, for many of our savers both financialreturn and social impact were important. The majoritywere primarily driven by the social value achieved bysaving with Charity Bank. 812Charity Bank can raisearound 7 of savingsfor every 1 of capitalThese funds can beused to make around 8 in loans to charitiesand social enterprises 1 of capital enables 8 of loansFor every 1m of investment capital (equityand subordinated debt), Charity Bank canraise around 7m of savings and therebymake around 8m of social loans10When the loans are repaid, these funds canbe recycled again and again, generatingeven greater multiples of social impact00-2021-4041-6061-8081-100In addition, over half of our borrowerswere, as a result of our loan, able to unlockadditional finance from other sources3When loans arerepaid these fundscan be re-lentagain and againPercentage ratingEspecially now, when a lot of charities have been hitvery hard by the pandemic, to have an organisationthat provides loans to keep them going is really great.The fact that my savings are helping a vast and diverserange of charities across the UK is a real bonus; that’swhat real values are all about: helping others.Gordon RoomeCharity Bank saver14 Social Impact Report 202198%of savers wouldrecommend Charity BankCharity Bank’s offering to the third sector isparticularly needed in the current economicclimate and we believe that their innovative, cando approach will unlock other avenues of fundingwhich will aid those most in need of help.Richard WinstanleyClerk, The Drapers’ Company, ShareholderWe see social investment as complementary to therange of services that we provide to our clients, anda highly effective way of expanding our reach andmaximising the impact of our resources.Michael FieldChair of the Finance & Investment Committee,The Bank Workers Charity, ShareholderSocial Impact Report 2021 15

Reaching peopleand communitiesResponding to demandOur regional managers serve organisations across England,Scotland, Wales and Northern Ireland. As the charts below show,our lending closely mirrors the location of UK charities and totalincome by region.3 The exception is Scotland, where we have notbeen as active as we would like to be. Addressing this gap is partof our current planning.Lending acrossthe UKBy the end of 2021 we hadmade 1,131 loans totalling 396,641,662 to charities andsocial enterprises located fromthe Highlands of Scotland tothe furthest tip of Cornwall.Scotland 18.7m72 loansNumber of charitiesNumber of Charity Bank loansNorth East18%16%14%12%10%8%6%4%2%0% 13.5m26 loansNorthern IrelandNorth WestNorthEYoNor astrkshthireWes&tHumEastbeMid rWlaesndtEa Mid sstlandofEn sglanLo dnSo donuthSo EastuthWestWalSc esNorth otlaerndnIreland 4.7m 28.3m11 loansYorkshire & Humber 43.4m105 loans132 loansEast MidlandsNorthEYoNor astrkshthireWes&tHumEastbeMid rWlaesndtEa Mid sstlandofEn sglanLo dnSo donuthSo EastuthWestWalSc esNorth otlaerndnIreland45%40%35%30%25%20%15%10%5%0% 14.3mWest Midlands 26.5mTotal Charity Income (%)Charity Bank amount lent55 loans76 loansWales 10.9mEastern 27.8m55 loans99 loansSouth West 30.7m141 loansLondon 106.1m170 loansSouth East 71.6m189 loans16 Social Impact Report 2021Social Impact Report 2021 17

Watford Mencap: Enrichingthe lives of people who have alearning disabilityManchester Maccabi:Engaging the Jewishcommunity through sportImpact area: Social Care Location: Watford Loan amount: 1mImpact area: Wellbeing Location: Manchester Loan amount: 350k iStock800service users and carers supported117volunteers give their skillsand time to the charityI have been coming to Watford Mencap for as longas I remember. My favourite things to do are bowlingand golf and I really like to go to the Friday Night ClubNights that Watford Mencap run. My mum says thatshe gets a break when I go to activities run by WatfordMencap. I also have a break from my mum and get tospend time socialising with my friends.Watford MencapService User18 Social Impact Report 2021Watford Mencap offers a wide range ofactivities for children and adults who have alearning disability. From quizzes and youthclubs to discos, bowling, gardening andfitness classes, there’s something on offerfor everyone.With the help of a 1 million loan fromCharity Bank, Watford Mencap has boughta much larger building with a vast gardenand plenty of car parking spaces. Thenew community hub will benefit hundredsof people every year. It will also supportthe charity’s ambitious plans to expandits services. It hopes to build supportedaccommodation on the site, giving youngadults the chance to transition from thefamily home to independent living. iStock1500people of all ages visit theclub on a weekly basis17other groups and organisationsuse Manchester Maccabi'sfacilities to host their activitiesCharity Bank have been fantastic throughout.They’ve been extremely flexible and haveproactively worked with us to help us through.They used their expertise to suggest grants thatwe could apply for, and to help us create a newbusiness plan. We’re in a good place now andbecoming a viable, sustainable organisation.Bernie YaffeTreasurer, Manchester MaccabiManchester Maccabi engages the Jewish communitythrough sporting, social, cultural and educational activities.People in North Manchester from all faiths, cultures andbackgrounds can enjoy a wide range of sports, includingnetball, rounders, boxing, table tennis and self-defence.But Manchester Maccabi is not just about helpingpeople to stay fit and healthy; it’s also about building andstrengthening community spirit.In 2006 the charity built its sports club with the help of a 350,000 loan from Charity Bank. Since then, ManchesterMaccabi’s relationship with the bank has grown evenstronger. The flexibility offered by Charity Bank has beencrucial in helping Manchester Maccabi to overcome all ofthe hurdles it’s faced.Charity Bank agreed that Manchester Maccabi could takepayment holidays when it was really struggling. Once it wasback on stable ground, the club was able to pay off a largeportion of its loan early, with no prepayment penalty. Andduring the COVID-19 national lockdown in 2020, CharityBank granted the charity a capital repayment holiday toease pressure during the uncertainty.Social Impact Report 2021 19

Lending where it’sneeded most20152016 20.6mKeyHousing &local facilities 11.7mDuring 2020 and 2021, welent over 95.4 million to132 different charities andsocial enterprises.2017 26.4m 10.8m2018 34.1m 13.2mSupport is targeted to beneficiaries’ individual needs, and rangesfrom education and training to housing, mental health services andarts programmes.2019 48.8m 19.9mOur borrowers work with some of the most disadvantaged people inthe UK, from vulnerable children and abuse survivors to those livingwith disabilities.2020 49.9m 28.4m2021 44.3m 14.3m 51.2m 23.2mEmployment,training &educationArts, heritage,sports & faithConservationof the naturalenvironment 2.9mMental health& wellbeing 991k 4.5m 6.8m 13.9m 9.9mCitizenship &communityPhysicalhealth &wellbeing 7.8m 2.9mIncome &financialinclusionFamily,friends &relationshipsOther 3.2m 13.1m 8.3m 5.5m 451k 491k 865k 1.1m 205k 970k 1.6m 3.3m 65k 620k 3.2m 2.1m 1.8m20 Social Impact Report 2021 4.4m 5.3m 908k 3.6m 409k 4.2m 3.8m 490k 4.2m 3.4m 3.9m 3.7m 255k 2.4m 5.7m 1.6m 2.7m 1.9m 875k 700k 1.8m 1m 244kSocial Impact Report 2021 21

When we lend, we lend for a specific purpose – this could be tohelp an organisation purchase a property so it can extend its work,renovate a property to improve its services, or bridge a gap infinance while waiting on a grant. This in turn helps our borrowersto help the people and communities they work to support.iswitab hlities 461kAddic ti o n is s u e 47.1msesProperty / Land Purchase 16.1mThe infographic shows the purpose of a Charity Bank loan andthe people who benefit. The colour coded loan purpose graphicshave lines of funding to each of the beneficiary groups. Thecoloured sections surrounding each beneficiary group shows thepercentage of the total amount for each loan purpose.Psen hLong-ter 28mO ld er p eMentalHaleth 3.6mRefinancelt h i s s u esLivingin 6.2m 15mBuild Property 5.1mHean d e rstyverpo 1.9 1.9m 18.5m 22.2m 1.9mf feo 1.6malth issuesheMultiplegroups 211kEx-General Publicenill disability/icays y impairmerntsoPa r e ntsChdrRestructureExistingLoanm 244k 886k 1.1mThe loan purpose accounting for the greatest share of our lendingfrom 2020-2021 was Property and Land Purchase ( 47.4 million).These loans were to organisations working in a variety of fields andreaching 14 different beneficiary groups ranging from vulnerablechildren and people living in poverty to ex-offenders and peoplewith long-term health conditions.22 Social Impact Report 2021buang peopleYou 1.5meplPe o n g dile ar nSupportWorkingCapital 1.6mCrim 4.7me/From investmentto social purposeop 11mImprovement/Renovationle 4mH o m elessSocial Impact Report 2021 23

From investment topeople and communitiesGrowing front-line servicesThe money our savers and investors entrust to CharityBank flows right down to the front-line of communities,changing the lives of countless people. 84% of themoney we lent in 2020 and 2021 had a direct impacton the people our borrowers support, for exampleincreasing or improving the services on offer. In somecases our loan enabled services to stay open that wereotherwise at risk of closing.Building resilience16% of the money we lent in 2020- 2021 ( 15.5m) hadthe primary purpose of helping to improve the resilienceof our borrowers, for example by helping them to buildtheir reserves, improve their financial health, use sharedspaces to generate income, improve central servicesor save money which can be used elsewhere.The top coin represents the value of our loans chieflyused to benefit front-line services. The bottom coinshows the value of our loans chiefly used to improvetheir financial resilience, thereby indirectly servingpeople and communities.How our loans helpour borrowers 9.2m 54.7mImprovedfacilitiesIncreased offerof services 4.6mService stays open(was at risk) 11.4mImproved qualityof existingservice 79.9mFront-line services 2.7m 4.7mShared spaceThe loan from Charity Bankwas key in enabling us topurchase our first propertyand move the charity into thisnext phase. Being able to ownrather than simply lease meanswe now have an independentsource of income that will helpensure the sustainability of thecharity.Improves centralservices (e.g.Head Office) 1mSaves moneywhich can be usedelsewhere 15.5mFinancial resilienceIain McNeeOperations Manager, Carlisle Key 7.1mImproves financialhealth of theorganisation24 Social Impact Report 2021Social Impact Report 2021 25

Strengthening our borrowersto deliver their missionHelping organisationsto survive and thriveCharities and social enterprises need to havesufficient reserves in place to see them throughlean periods, as well as sustainable and diverseincome streams. Many of the loans we make enablecharities to become more resilient without depletingtheir reserves

Case study: DENS 28 Case study: Collaborative Women 29 Reaching the most deprived areas and communities 30-31 Equality, diversity, equity and inclusion 32-33 Case study: Micro Rainbow 34 Case study: Pathfinder Dogs 35 Small loan, big impact 36 Case study: Faith Hope and Enterprise 37 Here for our borrowers through COVID-19 38-39

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