Polycom VVX Business IP Phones, OBi Edition User Guide
USER GUIDE6.3.0 September 2018 3725-85476-001APolycom VVX Business IP Phones,OBi EditionVVX 150/VVX 250/VVX 350/VVX 450
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4VVX 150 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5VVX 250 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7VVX 350 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9VVX 450 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Accessories Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Powering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Connecting the Phone to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Connect Using Wired Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Connect Using Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Overview of Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Core Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Premium Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Phone Management Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15The Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16More on Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Programmable and Preassigned Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Line Keys and Virtual Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Preassigned Feature Keys (PFKs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19List of Feature Keys and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Current Calls App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Call States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Place a Call Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Place a Call Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Place a Call Using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27On-Hook Dialing (Predial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using a Speed Dial Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Additional Ways to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Line Selection When Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Polycom, Inc.1
Bringing a Call to the Foreground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Advanced Call Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Managing Multiple Calls with the Current Calls App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Per-Phone Call Forward All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Local Mixing or Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34External Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Premium Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Busy Lamp Field (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Call Park and Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Shared Line Appearance (SLA) and Shared Call Appearance (SCA) . . . . . . . . . . . . . . . . . . . 37Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Buddy List App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Expanded Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Buddy Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Buddy List Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Network Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Call Recording Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Advice of Charges (AOC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Call Center Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Setting Agent State for Automated Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . 43Disposition Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Customer Originated Call Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Call Center Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Guest Login or Logout for Hot Desk Environments (Hoteling) . . . . . . . . . . . . . . . . . . . . . . . . 44Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Call Diversion History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45User Settings Synchronization with the Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45VVX OBi Edition Phone Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Settings App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Wi-Fi Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Polycom, Inc.2
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Clear Data Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Device Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Unlock Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Call History App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Contacts App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Phone Book Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Fields Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Groups Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Editing Individual Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Preferences App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Skins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Pack Calls On Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Product Information App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Dialog Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Entering Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Dial Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Notification/Warning Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Confirmation Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Volume Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Utility Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Picture Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Ringtone Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Modifying Setting Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Overview of Administrative Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Find the Phone IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Phone Native Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63OBiTALK.com Cloud User Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Joining OBiTALK.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Adding a Device to Your OBiTALK User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Update the Firmware Using IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Update the Firmware from Phone User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Update the Firmware from the Native Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Polycom, Inc.3
IntroductionBefore you use your Polycom VVX business IP phone with OBi Edition, take a few moments to familiarizeyourself with its features and user interface.The terms “the phone” and “your phone” refer to any of the OBi Edition VVX business IP phones. Unlessspecifically noted in this guide, especially with regard to phone graphics, all phone models operate in similarways.As you read this guide, keep in mind that certain features are configurable by your system administrator ordetermined by your network environment. As a result, some features may not be enabled or may operatedifferently on your phone. Additionally, the examples and graphics in this guide may not directly reflect whatis displayed or is available on your phone screen.These OBi Edition business IP phones, the VVX 150, VVX 250,VVX 350, and VVX 450, support PolycomHD Voice technology with a full-duplex speakerphone. The VVX 250, VVX 350, and VVX 450 phonesfeature a high-resolution color active-matrix TFT LCD display with a highly customizable user interface,while the VX 150 features a compact monochrome display. In addition to the dialpad, the phones featureseveral fully programmable line keys and softkeys, as well as many programmable feature keys withpreassigned functions and labels.The OBi Edition VVX business IP phones share the same functionalities with all other Polycom business IPphones: Support for all standard SIP-based IP PBX and ITSPs/VSPs. Suited for all service provider and enterprise deployment environments, regardless of size. Ideal for self-service installations. Home users, small business owners, or corporate IT departmentscan easily install, set up, and manage these phones. Seamless integration with popular softswitch architectures such as BroadSoft, FreePBX, Asterisk,Elastic, Metaswitch, and FreeSwitch. Cloud management enabled via PDMS-SP with both a user portal and an ITSP partner portal with anoptional REST API.Phone HardwareThe following sections outline the details of the various phone hardware and supported accessories: VVX 150 Hardware VVX 250 Hardware VVX 350 Hardware VVX 450 Hardware Accessories AvailablePolycom, Inc.4
IntroductionVVX 150 HardwareThe following figure displays the hardware features on VVX 150 business IP phones. The table lists eachfeature numbered in the figure.VVX 150 hardwarePolycom, Inc.5
IntroductionVVX 150 Hardware FeaturesReferenceNumberFeatureFeature Description1Line keysEnable you to select a phone line, view calls on a line,or quickly call a favorite contact.2Reversible tabSecures the handset in the cradle when your phonestand is positioned at a high angle. To secure thehandset, remove the tab, reverse it so the protrusionpoints up, and reinsert it. Position the handset so theprotrusion on the tab fits into the slot on the handset.3SpeakerProvides ringer and speakerphone audio output.4Back keyEnables you to return to the previous screen.5Transfer keyTransfers an active call to a contact.6Hold keyHolds an active call or resumes a held call.7Volume keysAdjust the volume of the handset, headset, speaker,and ringer.8DialpadEnables you to enter numbers, letters, and specialcharacters. You can also use the dialpad keys to selectmenu items that have index numbers.9Mute keyMutes local audio during calls and conferences.10Speakerphone keyEnables you to place and receive calls using thespeakerphone.11Headset keyEnables you to place and receive calls through aheadset.12Home keyDisplays the Home screen from other screens anddisplays the Lines and Calls screens from the Homescreen.13Navigation key/Select keyScrolls through information or options displayed on thephone's screen. Selects a field of displayed data.14SoftkeysEnable you to select context-sensitive keys that displayalong the bottom of the screen.15Security slot (on back)Enables you to attach a universal security cable lock toyour phone so you can secure it to a desktop.16ScreenShows a 6.4 cm (2.5 in) monochrome display with 132x 64 pixel resolution that enables you to view menuoptions and data.17Message waiting indicatorFlashes red to indicate when you have new messages.Polycom, Inc.6
IntroductionVVX 250 HardwareThe following figure displays the hardware features on VVX 250 business IP phones. The table lists eachfeature numbered in the figure.VVX 250 hardwarePolycom, Inc.7
IntroductionVVX 250 Hardware FeaturesReferenceNumberFeatureFeature Description1Line keysEnable you to select a phone line, view calls on a line, orquickly call a favorite contact.2Reversible tabSecures the handset in the cradle when your phone stand ispositioned at a high angle. To secure the handset, removethe tab, reverse it so the protrusion points up, and reinsert it.Position the handset so the protrusion on the tab fits into theslot on the handset.3SpeakerProvides ringer and speakerphone audio output.4Back keyEnables you to return to the previous screen.5Transfer keyTransfers an active call to a contact.6Hold keyHolds an active call or resumes a held call.7Volume keysAdjust the volume of the handset, headset, speaker, andringer.8DialpadEnables you to enter numbers, letters, and specialcharacters. You can also use the dialpad keys to selectmenu items that have index numbers.9Mute keyMutes local audio during calls and conferences.10Speakerphone keyEnables you to place and receive calls using thespeakerphone.11Headset keyEnables you to place and receive calls through a headset.12USB portEnables you to attach a Wi-Fi USB adapter or USB headset.13Home keyDisplays the Home screen from other screens and displaysthe Lines and Calls screens from the Home screen.14Navigation key/Select keyScrolls through information or options displayed on thephone's screen. Selects a field of displayed data.15SoftkeysEnable you to select context-sensitive keys that displayalong the bottom of the screen.16Security slot (on back)Enables you to attach a universal security cable lock to yourphone so you can secure it to a desktop.17ScreenShows a 7.1 cm (2.8 in) color display with 320 x 240 pixelresolution that enables you to view menu options and data.18Message waiting indicatorFlashes red to indicate when you have new messages.Polycom, Inc.8
IntroductionVVX 350 HardwareThe following figure displays the hardware features on VVX 350 business IP phones. The table lists eachfeature numbered in the figure.VVX 350 hardwarePolycom, Inc.9
IntroductionVVX 350 Hardware FeaturesReferenceNumberFeatureFeature Description1Line keysEnable you to select a phone line, view calls on a line, or quicklycall a favorite contact.2Reversible tabSecures the handset in the cradle when your phone stand ispositioned at a high angle. To secure the handset, remove thetab, reverse it so the protrusion points up, and reinsert it.Position the handset so the protrusion on the tab fits into the sloton the handset.3SpeakerProvides ringer and speakerphone audio output.4Back keyEnables you to return to the previous screen.5Transfer keyTransfers an active call to a contact.6Messages keyEnables you to access and manage instant and voicemessages.7Hold keyHolds an active call or resumes a held call.8Volume keysAdjust the volume of the handset, headset, speaker, and ringer.9DialpadEnables you to enter numbers, letters, and special characters.You can also use the dialpad keys to select menu items thathave index numbers.10Mute keyMutes local audio during calls and conferences.11Speakerphone keyEnables you to place and receive calls using the speakerphone.12Headset keyEnables you to place and receive calls through a headset.13USB portEnables you to attach a Wi-Fi USB adapter or USB headset.14Home keyDisplays the Home screen from other screens and displays theLines and Calls screens from the Home screen.15Navigation keys/Select keyScrolls through information or options displayed on the phone'sscreen. Selects a field of displayed data.16SoftkeysEnable you to select context-sensitive keys that display alongthe bottom of the screen.17Security slot (on back)Enables you to attach a universal security cable lock to yourphone so you can secure it to a desktop.18ScreenShows a 8.89 cm (3.5 in) backlit color screen with 320 x 240pixel resolution that enables you to view menu options and data.19Message waiting indicatorFlashes red to indicate when you have new messages.Polycom, Inc.10
IntroductionVVX 450 HardwareThe following figure displays the hardware features on VVX 450 business IP phones. The table lists eachfeature numbered in the figure.VVX 450 hardwareVVX 450 Hardware FeaturesReferenceNumberFeatureFeature Description1Line keysEnable you to select a phone line, view calls on a line, or quicklycall a favorite contact.2Reversible tabSecures the handset in the cradle when your phone stand ispositioned at a high angle. To secure the handset, remove thetab, reverse it so the protrusion points up, and reinsert it.Position the handset so the protrusion on the tab fits into the sloton the handset.Polycom, Inc.11
IntroductionVVX 450 Hardware FeaturesReferenceNumberFeatureFeature Description3SpeakerProvides ringer and speakerphone audio output.4Back keyEnables you to return to the previous screen.5Transfer keyTransfers an active call to a contact.6Messages keyEnables you to access and manage instant and voicemessages.7Hold keyHolds an active call or resumes a held call.8Volume keysAdjust the volume of the handset, headset, speaker, and ringer.9DialpadEnables you to enter numbers, letters, and special characters.You can also use the dialpad keys to select menu items thathave index numbers.10Mute keyMutes local audio during calls and conferences.11Speakerphone keyEnables you to place and receive calls using the speakerphone.12Headset keyEnables you to place and receive calls through a headset.13USB portEnables you to attach a Wi-Fi USB adapter or USB headset.14Home keyDisplays the Home screen from other screens and displays theLines and Calls screens from the Home screen.15Navigation keys/Select keyScrolls through information or options displayed on the phone'sscreen. Selects a field of displayed data.16SoftkeysEnable you to select context-sensitive keys that display alongthe bottom of the screen.17Security slot (on back)Enables you to attach a universal security cable lock to yourphone so you can secure it to a desktop.18ScreenShows a 10.9 cm (4.3 in) backlit color display with 480 x 272pixel resolution that enables you to view menu options and data.19Message waiting indicatorFlashes red to indicate when you have new messages.Accessories AvailableThe phones support the following accessories: 5 VDC Power Adapter: Powers the phone where Power over Ethernet (PoE) isn’t available. Polycom WiFi USB Adapter: Connects the phone to a Wi-Fi network. (VVX 250, VVX 350, and VVX450 only) USB headsets (VVX 250, VVX 350, and VVX 450 only)Polycom, Inc.12
IntroductionPowering the PhoneYou can power the phone in two ways: Using an Ethernet switch that supports Power over Ethernet (PoE): Connect the Ethernet Switch Port(marked SW) on the rear of the phone to a PoE Ethernet switch using Category-5 (or better) Ethernetcable. Connecting a DC Power Adapter: If PoE isn’t available, plug the 5 VDC jack into the 5 V socket onthe back of the phone, then connect the AC (mains) adapter to the AC (mains) power socket.Use one power source or the other, but not both.Connecting the Phone to the NetworkYou must connect the phone to a wired LAN or Wi-Fi network to obtain phone services. In most cases, yournetwork requires an internet connection. Your service provider has requirements for the required capacityof your connection to support voice services. In some cases, you can deploy the phone on a LAN or WANwith no internet access – for example, in a corporate environment within a voice-only VLAN.Connect Using Wired EthernetConnect a Category-5 (or better) Ethernet cable from an available switch port to the RJ45 port labeled SWon the back of the phone. Note that the SW port also supports PoE. If you connect the phone to a standardPoE switch port, it can draw power from the switch without needing to connect to a 5 VDC power adapter.Connect Using Wi-FiThe phone can also connect to a phone service over a Wi-Fi network using a Polycom WiFi USB Adapter.The phone must join the wireless network by connecting to a Wi-Fi access point (AP). You can use the Wi-Fisetup utility within the Settings App to scan for access points that are nearby, identify the correct accesspoint by its broadcast SSID (Wi-Fi network name), and connect to it. If security is enabled on the accesspoint, enter the Wi-Fi access password when prompted to connect to the network.For more setup information, see Wi-Fi Setup in the VVX OBi Edition Phone Apps section of this document.Overview of Phone FeaturesYour phone provides a wide range of features. Take a moment to familiarize yourself with them.Core FeaturesThe OBi Edition phones support these features natively, with little or no specific requirements on thesoftswitch:Polycom, Inc.13
Introduction Two simultaneous calls on VVX 150; 16 simultaneous calls on VVX 250 via pages; 24 simultaneouscalls on VVX 350 via pages; 48 simultaneous calls on the VVX 450 via pages Two programmable feature keys on VVX 150 and 250; three on VVX 350 and VVX 450 Message Waiting Indicator (MWI) Four-way locally mixed conference call Push-to-talk (PTT) Support for call transfer and blind call transfer, both intra-service and cross-service Support for call forwarding, both intra-service and cross-service OBiTALK.com consumer service bridge for consumers and small- to medium-business users Polycom Device Management System for Service Providers (PDMS-SP) for enterprise users Wideband Polycom HD Voice technology with full duplex speakerphone Six fully configurable SP slots and six individually configurable ITSP services Multicast group paging (two multicast groups can be configured) Built-in Auto Attendant with customizable promptsPremium FeaturesPremium features may require support from the softswitch or the Service Provider. Busy Lamp Field (BLF) External conference bridge Share Line and Share Call Appearances Buddy List with Presence (For BroadSoft and Google) Directory Services in the Cloud Intercom calls (with or without PTT)Phone Management FeaturesYour phone has these management features: Built-in native web user interface (UI), also called the phone native web portalTo access the phone’s native web UI, find your phone’s IP address by selecting Product Info onthe Home screen, and entering the IP address listed under IP Address into a web browser. Thedefault value for both user name and password is user. PDMS-SP cloud portal for remote phone management Easy firmware update Factory resetPolycom, Inc.14
IntroductionUsing the PhoneThe phone has logical areas assigned to different phone functions, helping you to easily and intuitivelyoperate the phone. Each area is controlled or navigated by fixed buttons on the phone.In the following figure, the Line Keys activate the line key functions displayed on the screen next to thebutton. The softkeys activate the corresponding softkey functions displayed
These OBi Edition business IP phones, the VVX 150, VVX 250,VVX 350, and VVX 450, support Polycom HD Voice technology with a full-duplex speakerphone. The VVX 250, VVX 350, and VVX 450 phones feature a high-resolution color active-matrix TFT LCD display with a highly customizable user interface, while the VX 150 features a compact monochrome .
Polycom UC Software supports the following devices with Skype for Business: Polycom VVX 201 business media phones Polycom VVX 300, 301, 310, 311 business media phones Polycom VVX 400, 401, 410, 411 business media phones Polycom VVX 500 and 501 business media phones Polycom VVX 600 and 601 business media phones
Compatible with Polycom VVX 300/310, 400/410, 500 and 600 VVX video accessory The Polycom VVX Camera is a high quality USB video camera, designed as an easy add-on that complements the Polycom VVX 500 or VVX 600 desktop phones. The Polycom VVX Camera enables busy professionals to collaborate interactively with the best
Polycom, Inc. 1 USER GUIDE Polycom VVX Business Media Phones Applies to Polycom VVX 300, 310, 400, 410, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion
Polycom UC Software Release Notes Version 5.2.0 Polycom, Inc. 1 . RELEASE NOTES . Polycom UC Software 5.2.4 Rev D . Applies to the Polycom VVX 300/310, VVX 400/410, VVX 500, VVX 600, VVX 1500 Business Media Phones, and
ADMINISTRATOR GUIDE 6.3.0 January 2019 3725-85477-001B Polycom VVX Business IP Phones, OBi Edition VVX 150/VVX 250/VVX 350/VVX 450
This guide contains overview information for Polycom VVX 300, 310, 400, 410, 500, 600, and 1500 phones, the Polycom VVX Camera, and the Polycom VVX Expansion Modules. This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about their phone’s features. Typographic Conventions
Polycom VVX Business Media Phones Portfolio The Polycom family of VVX series business media phones offer high-quality audio and video communications experience for busy professionals. Entry Level The Polycom VVX 201 business media phone is a two-line SIP for s
2 The Adventures of Tom Sawyer. already through with his part of the work (picking up chips), for he was a quiet boy, and had no adventurous, troublesome ways. While Tom was eating his supper, and stealing sugar as opportunity offered, Aunt Polly asked him questions that were full of guile, and very deep for she wanted to trap him into damaging revealments. Like many other simple-hearted souls .
