Dynamics 365 FundamentalsMB-901 Exam Prep
about the instructorA specialist in Dynamics 365, I create solutions usingDynamics, Power Platform and Azure. I have worked inprofessional services for almost all my careerimplementing over one hundred solutions. For the pastten years I have split my time between implementingsystems and training; creating training courses, labs anddelivering courses to thousands of students.Julian Sharp
4:3016:0017:00Copyright Opsgility, LLC - Not for redistribution or redelivery
ResourcesMicrosoft Learn – have you been through the learning cs-365-fundamentals/Copyright Opsgility, LLC - Not for redistribution or redelivery
Dynamics 365 FundamentalsIdentify Microsoft Platform Componentsfor Dynamics 365
Introduction Fundamentals ExamOverview Digital Transformation Business Apps Cloud
Fundamentals ExamOverview
MB-901 Dynamics 365 Fundamentals Exam Identify Microsoft Platform Components for Dynamics 365 (30-35%)Understand AI and Mixed Reality for Dynamics 365 (10-15%)Understand Customer Engagement apps (25-30%)Understand Dynamics 365 Finance and Operations apps tions/exams/mb-901
MB-901 Dynamics 365 Fundamentals Exam Questions 40-50Time – 85 minutes – 60 minutes for questionsMultiple Types of questionsNo Case Studies No Performance Based LabsCost 99http://bit.ly/mscertquestionformat
Digital Transformation
Digital Transformation"Dynamics 365 business applications empower organisations to digitallytransform their organisations and remove the complexity of dissimilarCRM and ERP systems by creating modern, modular businessapplications that work together on a single platform, givingorganisations the flexibility to adopt technology when they need it toimprove business outcomes."Copyright Opsgility, LLC - Not for redistribution or redelivery
Digital TransformationCopyright Opsgility, LLC - Not for redistribution or mployeesOptimizeOperations
Digital TransformationDataCopyright Opsgility, LLC - Not for redistribution or redeliveryInsightsAction
Business Apps
Business AppsModel-DrivenAppsFinance andOperationsAppsAI AppsAdd-on AppsMixed RealityApps
Business gratedcloud platformFlexiblesolutions
Cloud
What is the Cloud?“Cloud computing is a model for enabling ubiquitous, convenient, ondemand network access to a shared pool of configurable computingresources (e.g., network, servers, storage, applications and services) thatcan be rapidly provisioned and released with minimal managementeffort or service provider interaction.”National Institute of Standards and Technology (NIST)Copyright Opsgility, LLC - Not for redistribution or redelivery
What is the Cloud?Characteristics On-Demand Self Service Pay-As-You-Go Metered BillingCloud Service Types IaaS PaaS SaaSCloud Deployment Models Public Private HybridCopyright Opsgility, LLC - Not for redistribution or redelivery
Cloud ReliableSecureGlobal
Cloud Types
IaaSComputing Infrastructure provisioned over the internetVirtual Machines (Compute), Storage, and NetworkingScale up and down as necessaryYou manage the OS and backup/recovery
PaaSEnvironment with resources managed over the internetCombine resources to deliver servicesScale up and down as necessaryYou don’t touch the OS – managed by Microsoft
SaaSComplete Cloud ApplicationYou just manage the dataPer User Per Month
Cloud ModelsPublicCloudPrivateCloudHybridCloud
Public Cloud Most commonNo local hardware to manageSave costs by sharing resources with other cloud usersAdvantages Highly scalable Pay-as-you-go No hardware maintenance Considerations Security Compliance Legacy Applications
Private Cloud Cloud environment in your data centre Advantages Complete control over resources and security Disadvantages Must purchase and maintain hardware Requires skilled IT personnel Considerations CapExAgilityMaintenanceSkills
Hybrid Cloud Combines public and private clouds Run applications in the most appropriate location Web applications can run on a public cloudSecure databases can be hosted on your private cloud You can keep systems running on out-of-date hardwareFlexibility on running locally vs in the cloudCan use Public Cloud for peak load May be more expensiveMore complicated to set up and manage CapExCostSkillsManagement Advantages Disadvantages Considerations
Knowledge CheckSeveral web applications have been developed by your organization.The web applications allow users to enter details in a form and thosedetails are emailed to a shared mailbox. The form is accessible from theinternet and can be accessed anonymously.Which cloud service type would best match this situation?
AnswerPaaS (Platform-as-a-Service)Because the web applications are publicly accessible and do not requireauthentication, a PaaS service that allows web sites to be hosted withouthaving to manage servers is the best option.
Knowledge CheckA server is needed for a short term project. The server is not requiredonce the project has finished.Your organization does not have any spare hardware that meets theperformance requirements or any available staff to deploy it.Which cloud deployment model would best match this situation?
AnswerPublic CloudBecause the server is only needed for a short time, the public cloud isthe best option.
What is Azure? Azure is Microsoft’s Cloud PlatformGlobal InfrastructureOrganised by RegionsEach Region has multiple data centresEach Data Centre has multiple fault and update zones100 Services
Microsoft Trusted CloudSecurityTransparencyPrivacyCompliance
Summary Fundamentals ExamOverview Digital Transformation Business Apps Cloud
Dynamics 365 FundamentalsUnderstand Customer Engagement apps
Introduction Sales Relationship Selling Marketing Customer Service Field Service Add-on functionality
Sales
Sales EnterpriseSales forceautomation (SFA)ActionableinsightsCollaborationusing Office365RelationshipsCommunication
Sales Enterprise Key FunctionalityAccounts Orders,InvoicesGoalsPlaybooksEmbeddedIntelligence
Sales Enterprise
Sales ProfessionalSmall and Medium BusinessSMB focus appSimpler Sales NeedsSimplified First Run ExperienceSimplified AdministrationCopyright Opsgility, LLC - Not for redistribution or redeliveryMissing / PlaybooksAdd-on functionality15 custom entities
DEMODynamics 365 Sales Professional
Relationship SellingRelationship SalesDynamics 365 Sales EnterpriseLinkedIn Sales NavigatorCopyright Opsgility, LLC - Not for redistribution or redeliveryLinkedIn data in SalesContactCompanyActivity data
LinkedIn Sales Navigator ControlsLinkedIn Sales Navigator Lead (member profile)LinkedIn Lead Lookup ControlLinkedIn Sales Navigator Account (company profile)LinkedIn Account Lookup Control
LinkedIn Lead Gen FormsRequires LinkedInCampaignManagerInstall fromAppSourceCapture LeadDataLead MatchingStrategy
Social SellingSocial Engagement Social MediaSearch TopicsMonitor and AnalyseEngageDiscontinuedSocial Selling Assistant Connects to Social EngagementInstall from AppSourceShare ContentDiscontinued
Social SellingInsights from InsideView Insights on Accounts, Contacts and Leads Install from AppSource Discontinued – extended to 2023Versium Predict Analytics on Accounts, Contacts and Leads Install from AppSource Discontinued – extended to 2023
Marketing
Marketing B2B MarketingRun CampaignsTrack ResponsesGenerate Leads for Sales
Marketing Key FunctionalityLead ysSegmentationEventsLinkedInintegration
Marketing Customise Marketing Emails and Landing PagesSegment CustomersAutomate with Customer JourneysGenerate LeadsPrioritise with Lead Scoring Sales Ready Create and execute Events
DEMODynamics 365 Marketing
Adobe Marketing Analytics Cloud Experience Cloud Marketing Cloud
Customer Service
Customer ServiceCustomer RequestsMultiChannelAutomationGuided processes
Customer Service Key aseOmniChannelInteractiveDashboards
Customer Service Case Creation Manual Auto-Creation Move to queues Manual Routing Rules Utilise Knowledge Base Resolve Cases
Customer ServiceCopyright Opsgility, LLC - Not for redistribution or redelivery
Customer Service Omni-channel Engagement HubChannel Integration nsfer
DEMODynamics 365 Customer Service
Field Service
Field Service Deliver Remote ServiceResourcesSchedulingRight Resource, Right Place, Right Time, Right Skills, Right Parts
Field Service Key FunctionalityWork IoT
Field ServiceSchedule resourcesDispatch resourcesSchedule based on role or skillSchedule manually or automatically withResource Schedule Optimization (RSO) Enable custom entities for UniversalResource Scheduling (URS)
DEMODynamics 365 Field Service
Project Services Automation Selling ProjectsManaging ProjectsResourcesBillingForecasting
Project Services Automation Key lingTimeExpensesBilling
Project Services Automation Create and Manage ProjectsOptimize resources across projectsManage Time and ExpensesForecast
Which Dynamics 365 App enabling users to find the right people tomarket to, and to build strong relationships with them from thebeginning?
AnswerDynamics 365 Relationship Sales
Add-On Functionality
Voice of the CustomerSurveysFeedbackBeing replaced by Forms Pro
Forms Pro Surveys Seamless integration Real-time insights
PortalWeb interface forcustomers and partnersDisplay data fromCommon Data ServiceRuns in Azure
GamificationKeep employeesengagedCreate KPIsSetup GamesImport PlayersInstall fromAppSource
MobileMobile App for Model-Driven Apps Android iOS WindowsUnified InterfaceOffline support
Field Service MobileSpecialised Mobile App for Field Service Android iOS WindowsOptimised for Field TechniciansGPS and other device capabilitiesOffline SyncPush Notifications
Summary Sales Relationship Selling Marketing Customer Service Field Service Add-on functionality
Dynamics 365 FundamentalsUnderstand Dynamics 365Finance and Operations apps
Introduction Finance Supply Chain Management Human Resources Retail Business Central
Finance and OperationsFinancial managementManage supplychainsManufacturingSchedule and manageresources
Finance
FinanceBudget &ForecastGeneralLedgerInvoicing andbillingAccountsPayableAccountsReceivableCash and BankManagementCostAccountingFixed AssetsProjectAccountingConsolidationand Reporting
FinanceGeneral LedgerAccounts PayableAccounts ReceivableAsset Management Chart of Accounts Fiscal Calendars Financial Dimensions Financial Records Fiscal Periods Vendors Purchase Orders Pay Suppliers Customer Invoices Credit Control Collections Acquisition Valuation Depreciation Disposal
FinanceProject AccountingBudgeting PlanQuoteManageInvoiceResource planningBudget ModelsPlans and ForecastsQuarterly / AnnuallyReal-time cashflow visibility Cash flow Insight ForecastsGlobal attributes LanguagesCurrenciesJurisdictionsCompliance
Global workingLocal regulationsGlobalregulations(IFRS, SOX)Exchange ratesCurrency iesCurrency gender
DEMODynamics 365 Finance
Which functionality of Finance is used to monitor vendors anddetermine discounts?
AnswerAccounts Payable
Supply ChainManagement
Supply anagementOutboundLogisticsReturns
equirementPlanningWork OrderManagementProductionControlShop FloorControl
Variant
Master planningMatchdemandPlanAimSalesPurchasingCut s
Asset ManagementSchedulemaintenanceWork OrdersIoTMixedReality
ManufacturingDiscreteProcessLeanUnified
DEMODynamics 365 Supply Chain Management
Human Resources
Human ResourcesEmployee self-service Employee profiles Self-Service portalPersonnel management Skill gap analysis Leave and absenceBenefit managementEmployee development Benefits Compensation Careers and Goals Training Courses
DEMODynamics 365 Human Resources
Commerce
CommercePhysical andOnline storesOmnichannelCustomerloyalty
Commerce Headquarters ManagementStore ManagementPoint-of-SaleOmni-Channel CommerceMerchandise ManagementCustomer LoyaltyReplenishment ManagementStore TransactionsCustomer Shopping Experiences
Business Central
Business Central Solution for small- to mid-size organisations All-in-one business management application
Business eSupply chainManufacturing
DEMODynamics Business Central
When to choose Finance not Business Central More than a few hundred usersAdvanced functional separation and process complexityConsolidation of intra-company transactions across geographiesSarbanes-Oxley complianceCountry or Region specific regulatory compliance requirementsDeal with Microsoft directly and not with a Partner
Which Dynamics 365 App is an all-in-one solution for managing yourbusiness operations?
AnswerBusiness Central
Summary Finance Supply Chain Management Human Resources Retail Business Central
Dynamics 365 FundamentalsUnderstand AI and Mixed Realityfor Dynamics 365
Introduction AI Apps Mixed Reality Apps
AI Apps
AI ghtsMarketinsightsSales insightsCustomerinsightsCustomerServiceinsights
Embedded AISales Enterprise Free Sales Insights ProductrecommendationsSupply ChainManagement Demand forecastingBusiness Central Cash flow forecasting Sales and Inventoryforecasting Late paymentprediction
AI for SalesFree SalesInsights Assistant Email engagement Auto capture
AI for SalesAdvanced Sales Insights Assistant StudioRelationship analyticsPredictive lead scoringPredictive opportunity scoringNotes analysisTalking pointsWho knows whomAssistant for Teams
AI for SalesSalesInsightsApp Business report Team report Call intelligence
AI for Dynamics 365CustomerInsights Customers Segmentation Measures
AI for Customer ServiceCustomer Service Insights KPIs Case volumes Case resolutions Topic trends Customer Satisfaction
AI for Customer ServiceVirtual Agent Conversational Botsfor Customer WYSIWYG interface AI driven dialogsService
AI for Dynamics 365Market Insights Web, News and Browse data Customers, Products, Competitors Sales, Marketing, Service, Finance
AI for Commerce Payment fraudFraudProtection E-commerce
AI for CommerceConnectedStore Real-Time data Cameras IoT
AI for Supply Chain ManagementProductinsights DevicesWebsitesCloud servicesMobile apps
AI Builder AI for CDS Model Types Pre-Built Models
Which app creates a Common Data Platform for use by multipleDynamics 365 apps?
AnswerDynamics 365 Customer Insights
Mixed Reality Apps
Mixed RealityAugmented RealityDigital content placed in the physical worldHolographic devices e.g., HoloLensCopyright Opsgility, LLC - Not for redistribution or redeliveryVirtual RealityBlocks physical world and replaces with adigital experienceImmersive devices
Mixed Reality RProductVisualizeLayoutSalesSCM
Which mixed reality app reduces the skills needed to complete work?
AnswerRemote Assist
Summary AI Apps Mixed Reality Apps
Dynamics 365 FundamentalsIdentify Microsoft Platform Componentsfor Dynamics 365
Introduction GDPR Cloud Deployment Integration Security Power Platform Reporting Resources
GDPR
Privacy and Data Protection Requirements Requiring the consent of subjects for data processingAnonymising collected data to protect privacyProviding data breach notificationsSafely handling the transfer of data across bordersAppoint a data protection officer to oversee GDPR compliance
GDPR White papers on Dynamics 365 and GDPR considerations /gdpr/ Compliance Manager in the Service Trust Portal er
DEMOCompliance Manager
Evaluating for GDPRDiscoverReportManageProtect
GDPR and Model-Driven AppsDiscoverAdvanced FindQuick onof Fields, Formsand ViewsContactPreferencesGDPR Opt-Outon ContactManageExport arch
GDPR and Model-Driven AppsSales Holds Customer Personal Data Can edit read-only records for Quote, Order and InvoiceMarketing Consent LevelPortal Control access by Minors Portal Agreement Date Last Sign In
GDPR and Finance and Operations AppsDiscoverAdvancedFiltering usingAdvanced QuerySyntaxPerson SearchReportDataClassificationCustomisation ofcolumnsData Asset andInventoryManageRole basedsecurityData ExportProtectSecurityAudit
GDPR and Business CentralDiscoverSearch with filtersDataClassificationData ClassificationpropertyData ClassificationsManageMark people,customers andvendors as blockeddue to privacyExport to ExcelProtectSecurityAudit
Cloud Deployment
Model-Driven AppsCloudOnPremises
Model-Driven Apps Online BenefitsStartquicklyPay forwhat icrosoftupgrades
Model-Driven Apps On-Premises BenefitsFull controlUnlimitedCustomizationFull access
Environments ew
Azure DevOps Work item planning and trackingVersion ControlBuildReleaseAutomation
Finance and OperationsCloudOn-PremisesHybrid
Finance and Operations Cloud d byMicrosoftBest forapplicationlifecycleexperienceHigh availabilityand disasterrecoveryFewercustomizationsBest for insightsand intelligenceBest value
Finance and Operations On-Premises Compliance
Lifecycle Services (LCS) EnvironmentsGuidanceMethodologyServices
DEMOLifecycle Services
Business CentralCloudOn-PremisesHybrid
Government Cloud Support GCC does not support MarketingFinance and OperationsRetailTalentBusiness Central
Knowledge CheckYou are planning to implement Dynamics 365 Sales and your existingdata warehouse requires direct SQL access to your Sales data. Howshould you deploy Dynamics 365?
AnswerOn-Premises
Integration
Integration between Dynamic 365 appsSales andFinanceDataIntegratorDualWrite
Integration across Dynamic 365 apps
Integrations with Model-Driven AppsMicrosoft Products OutlookWordExcelTemplatesSharePointOneDrive for BusinessOne NoteOffice 365 GroupsTeamsThird Party Products AppSource
Integrations with Finance and Operations AppsData Management Framework Parameter Reference Master Document Transaction
Integrations with Finance and Operations AppsOffice Outlook Data Connector add-in Word Excel TemplatesEmbedded Power BI Workspaces
Integrations with Finance and Operations AppsExternal integrations OData/REST API Custom webservices Data Management Business Events Azure Service Bus Queue Azure Service Bus Topic Azure Event Grid Azure Event Hub HTTPS Power Automate
Security
Cloud SecurityDataIdentityApplicationsNetwork controlsOperating systemPhysical hostsPhysical networkPhysical data center
Power Platform SecurityEncryptionSecurity RolesData Loss Prevention PoliciesEnvironmentLicenseAzure AD
Common Data Service Security ModelSecurity Roles Privileges Access levelsBusiness Units Define security boundariesRecord OwnershipTeams Which user owns a record Business unit a user belongs to Owner Teams Access Teams
Finance and Operations Security ModelSecurity Roles A user must have at least one security role Determine duties Level of access to dataDuties Map to parts of a business processesPrivilegesPermissions
Business Central Security ModelProfilesRole CentresCompanyObjectsRecordPermission Sets
Power Platform
Common Data Model Schema for Business ApplicationsIndustry AcceleratorsExtensibleGitHubCommon Data ServiceDynamics 365 CEPower BISalesServiceCRMMarketingHealthcareNot forProfitAcceleratorsCoreISV
Common Data Service CDS: Common Data Service for Apps Securely stores and manages data used by Business applications Quickly and easily create a data model
Power PlatformPower AppsPowerVirtualAgentsPowerAutomatePower BI
Power AppsCanvasappsModelDrivenappsPortalapps
Power applicationsand servicesApprovalsButton Flows
Power Alerts
Power BIPower BI DesktopPower BI ServicePower BI Mobile
Power Virtual AgentsConversational BotsNo CodeUse with Websites Facebook Teams
ConnectorsConnect to data and servicesTriggersActionsHundreds of connectors
Which technology allows you to automate across systems and servicesboth in the cloud and on-premises?
AnswerMicrosoft Power Automate (formerly Flow)
Reporting
Reporting in Model-Driven AppsViewsReportWizardDashboardsChartsReportsPower BIExport toExcel
Reporting in Finance and Operations AppsIncomeStatementBalanceSheetCash FlowDimensionsReportDesignerTrialBalance
Reporting in Business CentralPrebuilt reportsCreate new reports using the report designerExport data to Excel
Resources
ResourcesMicrosoft Docshttps://docs.microsoft.com/dynamics365
ResourcesMicrosoft Learnhttp://aka.ms/learn
Summary GDPR Cloud Deployment Integration Security Power Platform Reporting Resources
Practice Questions
CloudWhat terms from the list below would be viewed as benefits of usingcloud services?A. ElasticityB. Un-predictable costsC. Local reach only
CloudYou're developing an application and want to focus on building, testing,and deploying.You don't want to worry about managing the underlying hardware orsoftware.Which cloud service type is best for you?A. IaaSB. PaaSC. SaaS
CloudWhich cloud model provides the greatest degree of flexibility?A. PublicB. PrivateC. Hybrid
SalesYou are a salesperson in a company that uses Dynamics 365 Sales.You need to register and control relationships with a new potentialcustomer.Which three actions can you perform within Dynamics 365 Sales?A. Qualify or disqualify a lead.B. Create a new customer from a phone call.C. Create a new lead from an email.D. Set up priorities for the leads.E. Create an opportunity from a qualified lead.
SalesYou are working with Dynamics 365 Sales.You need to deliver a proposal to your potential customer.You qualify a lead and convert it to an opportunity.Which action should you take next?A. Create a sales order.B. Create a quote.C. Close an opportunity.D. Send an opportunity to a potential customer.
Sales MobileWhat can you do on the Dynamics 365 Sales mobile app?A. Create ActivitiesB. Create AlertsC. Create Business Process FlowsD. Create OrdersE. Create Products
AppsWhat would you use to expose service-related data on a customerfacing website to provide customers with the ability to view items likeopen service requests and knowledge base articles?A. Power AppsB. Model Driven AppsC. PortalD. Voice of the CustomerE. Customer InsightsF. Teams
Customer ServiceIn Dynamics 365 Customer Service, an entitlement can be used to?A. Provide field-level access to a certain security roleB. Automate a queueC. Track the number of cases against a support contractD. Automatically assign knowledge base articles to a case usingkeywords
Field ServiceThe Universal Resource Scheduling solution allows dispatchers toschedule manually using the?A. Scheduling VendorB. Monthly calendarC. Time-off Request ToolD. Schedule Board
Field ServiceCompanies that require a fully automated Field Service schedulingsolution should leverage?A. Dynamics 365 Customer ServiceB. Universal Resource SchedulingC. Resource Scheduling OptimisationD. Dispatch SolutionE. Woodford
Field Service MobileWhich of the following are possible with the Field Service Mobile?A. Work offlineB. Create popup notificationsC. Access SharePoint documentsD. Scan Barcodes
FinanceWhich currency type do you use to convert one currency to another byreferencing a different currency?A. Reporting currencyB. Secondary currencyC. Accounting currencyD. Triangulation currency
Supply Chain ManagementYour company hires temporary workers during peak periods. Theworkers must quickly learn to operate the equipment.You need to streamline training for the workers.What should you recommend?A. Remote AssistB. LayoutC. GuidesD. Power Virtual Agents
Supply Chain ManagementA senior technician has been trying to help diagnose a problem with apiece of equipment over the phone with an onsite technician but is notable to resolve the issue.You need to implement a solution that allows the senior technician toprovide visual guidance to the onsite resource.What should you recommend?A. Power Virtual AgentsB. LayoutC. Remote AssistD. Guides
Supply Chain ManagementYou need to be able to try out various configuration of equipment tomaximize the use of space.What should you recommend?A. Power Virtual AgentsB. GuidesC. LayoutD. Remote Assist
Human ResourcesWhich must be created before you can create a course?A. Course LocationsB. Course GroupsC. Course TypesD. Instructors
Sales InsightsWhat are two benefits of using Sales Insights with Dynamic 365 Sales?A. Focus on leads and opportunities at risk.B. Provide an end-to-end view of each customer journey.C. Build relationships through personalised engagement.D. Create unified customer profiles.
Customer ServiceYou need visibility into the frequency, volume, and types of calls youreceive in your customer service centre.What solution should you recommend?A. Relationship AnalyticsB. Virtual Agent for Customer ServiceC. Customer Service InsightsD. Customer Insights
AIYour customer service agents create cases with titles that areinconsistent.You want to use AI to spot trends.What should recommend?A. Sales InsightsB. Customer Service InsightsC. Customer ServiceD. Customer Insights
Mixed RealityWhich technology overlays a machine with images for trainingpurposes?A. Virtual realityB. Mixed realityC. Artificial intelligenceD. Augmented reality
Business CentralWhich of the following best describes the functionality of Dynamics 365for Business Central?A. Manage mobile workforces via a mobile applicationB. Manage IT infrastructureC. Leverage the Power Platform to create custom operationsapplicationsD. Manage business in an all-in-one solution
DeploymentWhich deployment type offers the most extensive customisationcapabilities?A. OnlineB. AzureC. On-PremisesD. HybridE. Public
DeploymentWhere do you manage Deployments for Finance & Operations?A. Power Platform Admin CentreB. Office 365 Admin CentreC. Lifecycle Service CentreD. AX Operations CentreE. Dynamics 365 Admin Centre
ConnectorsWhich connector do you use in Power Automate with Dynamics 365Sales?A. Azure SQLB. Common Data ModelC. Common Data ServiceD. Dynamics 365 Customer Engagement
Dynamics 365 FundamentalsMB-901 Exam Prep
MB-901 Dynamics 365 Fundamentals Exam Identify Microsoft Platform Components for Dynamics 365 (30-35%) Understand AI and Mixed Reality for Dynamics 365 (10-15%) Understand Customer Engagement apps (25-30%) Understand Dynamics 365 Finance and Operations apps (25-30%) . Relationship Selling
Microsoft Dynamics 365 is the next generation of intelligent business applications . on Dynamics NAV, it is cloud only, optimised for 10 - 250 employees . implementing and supporting Dynamics CRM, Dynamics AX and Dynamics 365. Discover our Dynamics 365 services Phone: 01467 623 900 .
This licensing guide was updated to reflect licensing updates and new online service offerings as of November 2018. Introduction to Dynamics 365 Microsoft Dynamics 365 (Dynamics 365) is the next generation of intelligent business applications in the cloud. Dynamics 365 unifies Customer Relationship Management (CRM) and Enterprise Resource Planning
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This guide is designed to improve your understanding of how to license Microsoft Dynamics 365, Business edition. This document does not apply to Dynamics 365, Enterprise edition, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics AX 2012, or Microsoft Dynamics CRM 2016 or any other prior version.
2012 R3 Server for Microsoft Dynamics 365 for Operations Server, and Dynamics CRM 2016 for Microsoft Dynamics Customer Engagement Server. Licenses for all supporting servers (e.g., Windows Server and CAL(s)) must be obtained separately. Users or devices licensed with the Dynamics 365 Plan, Dynamics 365 Customer Engagement Plan,
Microsoft Dynamics 365 for Operations on-premises, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics AX 2012 or prior versions, or Microsoft Dynamics CRM 2016 or prior versions. This guide is not intended to influence the choice of Microsoft Dynamics products and services or provide technical specification.
Microsoft Dynamics Guide Dynamics GP vs. Dynamics 365 (NAV) vs. Dynamics SL . Dynamics 365 BC -1 Premium User 100/month/user (Subscription) 2000 (On-Premise) . Solomon's application became Dynamics SL. Dynamics SL is geared first and foremost for project-based businesses. This makes SL the
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