Dynamics 365 Fundamentals - Cloud Champion

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Dynamics 365 FundamentalsMB-901 Exam Prep

about the instructorA specialist in Dynamics 365, I create solutions usingDynamics, Power Platform and Azure. I have worked inprofessional services for almost all my careerimplementing over one hundred solutions. For the pastten years I have split my time between implementingsystems and training; creating training courses, labs anddelivering courses to thousands of students.Julian Sharp

4:3016:0017:00Copyright Opsgility, LLC - Not for redistribution or redelivery

ResourcesMicrosoft Learn – have you been through the learning cs-365-fundamentals/Copyright Opsgility, LLC - Not for redistribution or redelivery

Dynamics 365 FundamentalsIdentify Microsoft Platform Componentsfor Dynamics 365

Introduction Fundamentals ExamOverview Digital Transformation Business Apps Cloud

Fundamentals ExamOverview

MB-901 Dynamics 365 Fundamentals Exam Identify Microsoft Platform Components for Dynamics 365 (30-35%)Understand AI and Mixed Reality for Dynamics 365 (10-15%)Understand Customer Engagement apps (25-30%)Understand Dynamics 365 Finance and Operations apps tions/exams/mb-901

MB-901 Dynamics 365 Fundamentals Exam Questions 40-50Time – 85 minutes – 60 minutes for questionsMultiple Types of questionsNo Case Studies No Performance Based LabsCost 99http://bit.ly/mscertquestionformat

Digital Transformation

Digital Transformation"Dynamics 365 business applications empower organisations to digitallytransform their organisations and remove the complexity of dissimilarCRM and ERP systems by creating modern, modular businessapplications that work together on a single platform, givingorganisations the flexibility to adopt technology when they need it toimprove business outcomes."Copyright Opsgility, LLC - Not for redistribution or redelivery

Digital TransformationCopyright Opsgility, LLC - Not for redistribution or mployeesOptimizeOperations

Digital TransformationDataCopyright Opsgility, LLC - Not for redistribution or redeliveryInsightsAction

Business Apps

Business AppsModel-DrivenAppsFinance andOperationsAppsAI AppsAdd-on AppsMixed RealityApps

Business gratedcloud platformFlexiblesolutions

Cloud

What is the Cloud?“Cloud computing is a model for enabling ubiquitous, convenient, ondemand network access to a shared pool of configurable computingresources (e.g., network, servers, storage, applications and services) thatcan be rapidly provisioned and released with minimal managementeffort or service provider interaction.”National Institute of Standards and Technology (NIST)Copyright Opsgility, LLC - Not for redistribution or redelivery

What is the Cloud?Characteristics On-Demand Self Service Pay-As-You-Go Metered BillingCloud Service Types IaaS PaaS SaaSCloud Deployment Models Public Private HybridCopyright Opsgility, LLC - Not for redistribution or redelivery

Cloud ReliableSecureGlobal

Cloud Types

IaaSComputing Infrastructure provisioned over the internetVirtual Machines (Compute), Storage, and NetworkingScale up and down as necessaryYou manage the OS and backup/recovery

PaaSEnvironment with resources managed over the internetCombine resources to deliver servicesScale up and down as necessaryYou don’t touch the OS – managed by Microsoft

SaaSComplete Cloud ApplicationYou just manage the dataPer User Per Month

Cloud ModelsPublicCloudPrivateCloudHybridCloud

Public Cloud Most commonNo local hardware to manageSave costs by sharing resources with other cloud usersAdvantages Highly scalable Pay-as-you-go No hardware maintenance Considerations Security Compliance Legacy Applications

Private Cloud Cloud environment in your data centre Advantages Complete control over resources and security Disadvantages Must purchase and maintain hardware Requires skilled IT personnel Considerations CapExAgilityMaintenanceSkills

Hybrid Cloud Combines public and private clouds Run applications in the most appropriate location Web applications can run on a public cloudSecure databases can be hosted on your private cloud You can keep systems running on out-of-date hardwareFlexibility on running locally vs in the cloudCan use Public Cloud for peak load May be more expensiveMore complicated to set up and manage CapExCostSkillsManagement Advantages Disadvantages Considerations

Knowledge CheckSeveral web applications have been developed by your organization.The web applications allow users to enter details in a form and thosedetails are emailed to a shared mailbox. The form is accessible from theinternet and can be accessed anonymously.Which cloud service type would best match this situation?

AnswerPaaS (Platform-as-a-Service)Because the web applications are publicly accessible and do not requireauthentication, a PaaS service that allows web sites to be hosted withouthaving to manage servers is the best option.

Knowledge CheckA server is needed for a short term project. The server is not requiredonce the project has finished.Your organization does not have any spare hardware that meets theperformance requirements or any available staff to deploy it.Which cloud deployment model would best match this situation?

AnswerPublic CloudBecause the server is only needed for a short time, the public cloud isthe best option.

What is Azure? Azure is Microsoft’s Cloud PlatformGlobal InfrastructureOrganised by RegionsEach Region has multiple data centresEach Data Centre has multiple fault and update zones100 Services

Microsoft Trusted CloudSecurityTransparencyPrivacyCompliance

Summary Fundamentals ExamOverview Digital Transformation Business Apps Cloud

Dynamics 365 FundamentalsUnderstand Customer Engagement apps

Introduction Sales Relationship Selling Marketing Customer Service Field Service Add-on functionality

Sales

Sales EnterpriseSales forceautomation (SFA)ActionableinsightsCollaborationusing Office365RelationshipsCommunication

Sales Enterprise Key FunctionalityAccounts Orders,InvoicesGoalsPlaybooksEmbeddedIntelligence

Sales Enterprise

Sales ProfessionalSmall and Medium BusinessSMB focus appSimpler Sales NeedsSimplified First Run ExperienceSimplified AdministrationCopyright Opsgility, LLC - Not for redistribution or redeliveryMissing / PlaybooksAdd-on functionality15 custom entities

DEMODynamics 365 Sales Professional

Relationship SellingRelationship SalesDynamics 365 Sales EnterpriseLinkedIn Sales NavigatorCopyright Opsgility, LLC - Not for redistribution or redeliveryLinkedIn data in SalesContactCompanyActivity data

LinkedIn Sales Navigator ControlsLinkedIn Sales Navigator Lead (member profile)LinkedIn Lead Lookup ControlLinkedIn Sales Navigator Account (company profile)LinkedIn Account Lookup Control

LinkedIn Lead Gen FormsRequires LinkedInCampaignManagerInstall fromAppSourceCapture LeadDataLead MatchingStrategy

Social SellingSocial Engagement Social MediaSearch TopicsMonitor and AnalyseEngageDiscontinuedSocial Selling Assistant Connects to Social EngagementInstall from AppSourceShare ContentDiscontinued

Social SellingInsights from InsideView Insights on Accounts, Contacts and Leads Install from AppSource Discontinued – extended to 2023Versium Predict Analytics on Accounts, Contacts and Leads Install from AppSource Discontinued – extended to 2023

Marketing

Marketing B2B MarketingRun CampaignsTrack ResponsesGenerate Leads for Sales

Marketing Key FunctionalityLead ysSegmentationEventsLinkedInintegration

Marketing Customise Marketing Emails and Landing PagesSegment CustomersAutomate with Customer JourneysGenerate LeadsPrioritise with Lead Scoring Sales Ready Create and execute Events

DEMODynamics 365 Marketing

Adobe Marketing Analytics Cloud Experience Cloud Marketing Cloud

Customer Service

Customer ServiceCustomer RequestsMultiChannelAutomationGuided processes

Customer Service Key aseOmniChannelInteractiveDashboards

Customer Service Case Creation Manual Auto-Creation Move to queues Manual Routing Rules Utilise Knowledge Base Resolve Cases

Customer ServiceCopyright Opsgility, LLC - Not for redistribution or redelivery

Customer Service Omni-channel Engagement HubChannel Integration nsfer

DEMODynamics 365 Customer Service

Field Service

Field Service Deliver Remote ServiceResourcesSchedulingRight Resource, Right Place, Right Time, Right Skills, Right Parts

Field Service Key FunctionalityWork IoT

Field ServiceSchedule resourcesDispatch resourcesSchedule based on role or skillSchedule manually or automatically withResource Schedule Optimization (RSO) Enable custom entities for UniversalResource Scheduling (URS)

DEMODynamics 365 Field Service

Project Services Automation Selling ProjectsManaging ProjectsResourcesBillingForecasting

Project Services Automation Key lingTimeExpensesBilling

Project Services Automation Create and Manage ProjectsOptimize resources across projectsManage Time and ExpensesForecast

Which Dynamics 365 App enabling users to find the right people tomarket to, and to build strong relationships with them from thebeginning?

AnswerDynamics 365 Relationship Sales

Add-On Functionality

Voice of the CustomerSurveysFeedbackBeing replaced by Forms Pro

Forms Pro Surveys Seamless integration Real-time insights

PortalWeb interface forcustomers and partnersDisplay data fromCommon Data ServiceRuns in Azure

GamificationKeep employeesengagedCreate KPIsSetup GamesImport PlayersInstall fromAppSource

MobileMobile App for Model-Driven Apps Android iOS WindowsUnified InterfaceOffline support

Field Service MobileSpecialised Mobile App for Field Service Android iOS WindowsOptimised for Field TechniciansGPS and other device capabilitiesOffline SyncPush Notifications

Summary Sales Relationship Selling Marketing Customer Service Field Service Add-on functionality

Dynamics 365 FundamentalsUnderstand Dynamics 365Finance and Operations apps

Introduction Finance Supply Chain Management Human Resources Retail Business Central

Finance and OperationsFinancial managementManage supplychainsManufacturingSchedule and manageresources

Finance

FinanceBudget &ForecastGeneralLedgerInvoicing andbillingAccountsPayableAccountsReceivableCash and BankManagementCostAccountingFixed AssetsProjectAccountingConsolidationand Reporting

FinanceGeneral LedgerAccounts PayableAccounts ReceivableAsset Management Chart of Accounts Fiscal Calendars Financial Dimensions Financial Records Fiscal Periods Vendors Purchase Orders Pay Suppliers Customer Invoices Credit Control Collections Acquisition Valuation Depreciation Disposal

FinanceProject AccountingBudgeting PlanQuoteManageInvoiceResource planningBudget ModelsPlans and ForecastsQuarterly / AnnuallyReal-time cashflow visibility Cash flow Insight ForecastsGlobal attributes LanguagesCurrenciesJurisdictionsCompliance

Global workingLocal regulationsGlobalregulations(IFRS, SOX)Exchange ratesCurrency iesCurrency gender

DEMODynamics 365 Finance

Which functionality of Finance is used to monitor vendors anddetermine discounts?

AnswerAccounts Payable

Supply ChainManagement

Supply anagementOutboundLogisticsReturns

equirementPlanningWork OrderManagementProductionControlShop FloorControl

Variant

Master planningMatchdemandPlanAimSalesPurchasingCut s

Asset ManagementSchedulemaintenanceWork OrdersIoTMixedReality

ManufacturingDiscreteProcessLeanUnified

DEMODynamics 365 Supply Chain Management

Human Resources

Human ResourcesEmployee self-service Employee profiles Self-Service portalPersonnel management Skill gap analysis Leave and absenceBenefit managementEmployee development Benefits Compensation Careers and Goals Training Courses

DEMODynamics 365 Human Resources

Commerce

CommercePhysical andOnline storesOmnichannelCustomerloyalty

Commerce Headquarters ManagementStore ManagementPoint-of-SaleOmni-Channel CommerceMerchandise ManagementCustomer LoyaltyReplenishment ManagementStore TransactionsCustomer Shopping Experiences

Business Central

Business Central Solution for small- to mid-size organisations All-in-one business management application

Business eSupply chainManufacturing

DEMODynamics Business Central

When to choose Finance not Business Central More than a few hundred usersAdvanced functional separation and process complexityConsolidation of intra-company transactions across geographiesSarbanes-Oxley complianceCountry or Region specific regulatory compliance requirementsDeal with Microsoft directly and not with a Partner

Which Dynamics 365 App is an all-in-one solution for managing yourbusiness operations?

AnswerBusiness Central

Summary Finance Supply Chain Management Human Resources Retail Business Central

Dynamics 365 FundamentalsUnderstand AI and Mixed Realityfor Dynamics 365

Introduction AI Apps Mixed Reality Apps

AI Apps

AI ghtsMarketinsightsSales insightsCustomerinsightsCustomerServiceinsights

Embedded AISales Enterprise Free Sales Insights ProductrecommendationsSupply ChainManagement Demand forecastingBusiness Central Cash flow forecasting Sales and Inventoryforecasting Late paymentprediction

AI for SalesFree SalesInsights Assistant Email engagement Auto capture

AI for SalesAdvanced Sales Insights Assistant StudioRelationship analyticsPredictive lead scoringPredictive opportunity scoringNotes analysisTalking pointsWho knows whomAssistant for Teams

AI for SalesSalesInsightsApp Business report Team report Call intelligence

AI for Dynamics 365CustomerInsights Customers Segmentation Measures

AI for Customer ServiceCustomer Service Insights KPIs Case volumes Case resolutions Topic trends Customer Satisfaction

AI for Customer ServiceVirtual Agent Conversational Botsfor Customer WYSIWYG interface AI driven dialogsService

AI for Dynamics 365Market Insights Web, News and Browse data Customers, Products, Competitors Sales, Marketing, Service, Finance

AI for Commerce Payment fraudFraudProtection E-commerce

AI for CommerceConnectedStore Real-Time data Cameras IoT

AI for Supply Chain ManagementProductinsights DevicesWebsitesCloud servicesMobile apps

AI Builder AI for CDS Model Types Pre-Built Models

Which app creates a Common Data Platform for use by multipleDynamics 365 apps?

AnswerDynamics 365 Customer Insights

Mixed Reality Apps

Mixed RealityAugmented RealityDigital content placed in the physical worldHolographic devices e.g., HoloLensCopyright Opsgility, LLC - Not for redistribution or redeliveryVirtual RealityBlocks physical world and replaces with adigital experienceImmersive devices

Mixed Reality RProductVisualizeLayoutSalesSCM

Which mixed reality app reduces the skills needed to complete work?

AnswerRemote Assist

Summary AI Apps Mixed Reality Apps

Dynamics 365 FundamentalsIdentify Microsoft Platform Componentsfor Dynamics 365

Introduction GDPR Cloud Deployment Integration Security Power Platform Reporting Resources

GDPR

Privacy and Data Protection Requirements Requiring the consent of subjects for data processingAnonymising collected data to protect privacyProviding data breach notificationsSafely handling the transfer of data across bordersAppoint a data protection officer to oversee GDPR compliance

GDPR White papers on Dynamics 365 and GDPR considerations /gdpr/ Compliance Manager in the Service Trust Portal er

DEMOCompliance Manager

Evaluating for GDPRDiscoverReportManageProtect

GDPR and Model-Driven AppsDiscoverAdvanced FindQuick onof Fields, Formsand ViewsContactPreferencesGDPR Opt-Outon ContactManageExport arch

GDPR and Model-Driven AppsSales Holds Customer Personal Data Can edit read-only records for Quote, Order and InvoiceMarketing Consent LevelPortal Control access by Minors Portal Agreement Date Last Sign In

GDPR and Finance and Operations AppsDiscoverAdvancedFiltering usingAdvanced QuerySyntaxPerson SearchReportDataClassificationCustomisation ofcolumnsData Asset andInventoryManageRole basedsecurityData ExportProtectSecurityAudit

GDPR and Business CentralDiscoverSearch with filtersDataClassificationData ClassificationpropertyData ClassificationsManageMark people,customers andvendors as blockeddue to privacyExport to ExcelProtectSecurityAudit

Cloud Deployment

Model-Driven AppsCloudOnPremises

Model-Driven Apps Online BenefitsStartquicklyPay forwhat icrosoftupgrades

Model-Driven Apps On-Premises BenefitsFull controlUnlimitedCustomizationFull access

Environments ew

Azure DevOps Work item planning and trackingVersion ControlBuildReleaseAutomation

Finance and OperationsCloudOn-PremisesHybrid

Finance and Operations Cloud d byMicrosoftBest forapplicationlifecycleexperienceHigh availabilityand disasterrecoveryFewercustomizationsBest for insightsand intelligenceBest value

Finance and Operations On-Premises Compliance

Lifecycle Services (LCS) EnvironmentsGuidanceMethodologyServices

DEMOLifecycle Services

Business CentralCloudOn-PremisesHybrid

Government Cloud Support GCC does not support MarketingFinance and OperationsRetailTalentBusiness Central

Knowledge CheckYou are planning to implement Dynamics 365 Sales and your existingdata warehouse requires direct SQL access to your Sales data. Howshould you deploy Dynamics 365?

AnswerOn-Premises

Integration

Integration between Dynamic 365 appsSales andFinanceDataIntegratorDualWrite

Integration across Dynamic 365 apps

Integrations with Model-Driven AppsMicrosoft Products OutlookWordExcelTemplatesSharePointOneDrive for BusinessOne NoteOffice 365 GroupsTeamsThird Party Products AppSource

Integrations with Finance and Operations AppsData Management Framework Parameter Reference Master Document Transaction

Integrations with Finance and Operations AppsOffice Outlook Data Connector add-in Word Excel TemplatesEmbedded Power BI Workspaces

Integrations with Finance and Operations AppsExternal integrations OData/REST API Custom webservices Data Management Business Events Azure Service Bus Queue Azure Service Bus Topic Azure Event Grid Azure Event Hub HTTPS Power Automate

Security

Cloud SecurityDataIdentityApplicationsNetwork controlsOperating systemPhysical hostsPhysical networkPhysical data center

Power Platform SecurityEncryptionSecurity RolesData Loss Prevention PoliciesEnvironmentLicenseAzure AD

Common Data Service Security ModelSecurity Roles Privileges Access levelsBusiness Units Define security boundariesRecord OwnershipTeams Which user owns a record Business unit a user belongs to Owner Teams Access Teams

Finance and Operations Security ModelSecurity Roles A user must have at least one security role Determine duties Level of access to dataDuties Map to parts of a business processesPrivilegesPermissions

Business Central Security ModelProfilesRole CentresCompanyObjectsRecordPermission Sets

Power Platform

Common Data Model Schema for Business ApplicationsIndustry AcceleratorsExtensibleGitHubCommon Data ServiceDynamics 365 CEPower BISalesServiceCRMMarketingHealthcareNot forProfitAcceleratorsCoreISV

Common Data Service CDS: Common Data Service for Apps Securely stores and manages data used by Business applications Quickly and easily create a data model

Power PlatformPower AppsPowerVirtualAgentsPowerAutomatePower BI

Power AppsCanvasappsModelDrivenappsPortalapps

Power applicationsand servicesApprovalsButton Flows

Power Alerts

Power BIPower BI DesktopPower BI ServicePower BI Mobile

Power Virtual AgentsConversational BotsNo CodeUse with Websites Facebook Teams

ConnectorsConnect to data and servicesTriggersActionsHundreds of connectors

Which technology allows you to automate across systems and servicesboth in the cloud and on-premises?

AnswerMicrosoft Power Automate (formerly Flow)

Reporting

Reporting in Model-Driven AppsViewsReportWizardDashboardsChartsReportsPower BIExport toExcel

Reporting in Finance and Operations AppsIncomeStatementBalanceSheetCash FlowDimensionsReportDesignerTrialBalance

Reporting in Business CentralPrebuilt reportsCreate new reports using the report designerExport data to Excel

Resources

ResourcesMicrosoft Docshttps://docs.microsoft.com/dynamics365

ResourcesMicrosoft Learnhttp://aka.ms/learn

Summary GDPR Cloud Deployment Integration Security Power Platform Reporting Resources

Practice Questions

CloudWhat terms from the list below would be viewed as benefits of usingcloud services?A. ElasticityB. Un-predictable costsC. Local reach only

CloudYou're developing an application and want to focus on building, testing,and deploying.You don't want to worry about managing the underlying hardware orsoftware.Which cloud service type is best for you?A. IaaSB. PaaSC. SaaS

CloudWhich cloud model provides the greatest degree of flexibility?A. PublicB. PrivateC. Hybrid

SalesYou are a salesperson in a company that uses Dynamics 365 Sales.You need to register and control relationships with a new potentialcustomer.Which three actions can you perform within Dynamics 365 Sales?A. Qualify or disqualify a lead.B. Create a new customer from a phone call.C. Create a new lead from an email.D. Set up priorities for the leads.E. Create an opportunity from a qualified lead.

SalesYou are working with Dynamics 365 Sales.You need to deliver a proposal to your potential customer.You qualify a lead and convert it to an opportunity.Which action should you take next?A. Create a sales order.B. Create a quote.C. Close an opportunity.D. Send an opportunity to a potential customer.

Sales MobileWhat can you do on the Dynamics 365 Sales mobile app?A. Create ActivitiesB. Create AlertsC. Create Business Process FlowsD. Create OrdersE. Create Products

AppsWhat would you use to expose service-related data on a customerfacing website to provide customers with the ability to view items likeopen service requests and knowledge base articles?A. Power AppsB. Model Driven AppsC. PortalD. Voice of the CustomerE. Customer InsightsF. Teams

Customer ServiceIn Dynamics 365 Customer Service, an entitlement can be used to?A. Provide field-level access to a certain security roleB. Automate a queueC. Track the number of cases against a support contractD. Automatically assign knowledge base articles to a case usingkeywords

Field ServiceThe Universal Resource Scheduling solution allows dispatchers toschedule manually using the?A. Scheduling VendorB. Monthly calendarC. Time-off Request ToolD. Schedule Board

Field ServiceCompanies that require a fully automated Field Service schedulingsolution should leverage?A. Dynamics 365 Customer ServiceB. Universal Resource SchedulingC. Resource Scheduling OptimisationD. Dispatch SolutionE. Woodford

Field Service MobileWhich of the following are possible with the Field Service Mobile?A. Work offlineB. Create popup notificationsC. Access SharePoint documentsD. Scan Barcodes

FinanceWhich currency type do you use to convert one currency to another byreferencing a different currency?A. Reporting currencyB. Secondary currencyC. Accounting currencyD. Triangulation currency

Supply Chain ManagementYour company hires temporary workers during peak periods. Theworkers must quickly learn to operate the equipment.You need to streamline training for the workers.What should you recommend?A. Remote AssistB. LayoutC. GuidesD. Power Virtual Agents

Supply Chain ManagementA senior technician has been trying to help diagnose a problem with apiece of equipment over the phone with an onsite technician but is notable to resolve the issue.You need to implement a solution that allows the senior technician toprovide visual guidance to the onsite resource.What should you recommend?A. Power Virtual AgentsB. LayoutC. Remote AssistD. Guides

Supply Chain ManagementYou need to be able to try out various configuration of equipment tomaximize the use of space.What should you recommend?A. Power Virtual AgentsB. GuidesC. LayoutD. Remote Assist

Human ResourcesWhich must be created before you can create a course?A. Course LocationsB. Course GroupsC. Course TypesD. Instructors

Sales InsightsWhat are two benefits of using Sales Insights with Dynamic 365 Sales?A. Focus on leads and opportunities at risk.B. Provide an end-to-end view of each customer journey.C. Build relationships through personalised engagement.D. Create unified customer profiles.

Customer ServiceYou need visibility into the frequency, volume, and types of calls youreceive in your customer service centre.What solution should you recommend?A. Relationship AnalyticsB. Virtual Agent for Customer ServiceC. Customer Service InsightsD. Customer Insights

AIYour customer service agents create cases with titles that areinconsistent.You want to use AI to spot trends.What should recommend?A. Sales InsightsB. Customer Service InsightsC. Customer ServiceD. Customer Insights

Mixed RealityWhich technology overlays a machine with images for trainingpurposes?A. Virtual realityB. Mixed realityC. Artificial intelligenceD. Augmented reality

Business CentralWhich of the following best describes the functionality of Dynamics 365for Business Central?A. Manage mobile workforces via a mobile applicationB. Manage IT infrastructureC. Leverage the Power Platform to create custom operationsapplicationsD. Manage business in an all-in-one solution

DeploymentWhich deployment type offers the most extensive customisationcapabilities?A. OnlineB. AzureC. On-PremisesD. HybridE. Public

DeploymentWhere do you manage Deployments for Finance & Operations?A. Power Platform Admin CentreB. Office 365 Admin CentreC. Lifecycle Service CentreD. AX Operations CentreE. Dynamics 365 Admin Centre

ConnectorsWhich connector do you use in Power Automate with Dynamics 365Sales?A. Azure SQLB. Common Data ModelC. Common Data ServiceD. Dynamics 365 Customer Engagement

Dynamics 365 FundamentalsMB-901 Exam Prep

MB-901 Dynamics 365 Fundamentals Exam Identify Microsoft Platform Components for Dynamics 365 (30-35%) Understand AI and Mixed Reality for Dynamics 365 (10-15%) Understand Customer Engagement apps (25-30%) Understand Dynamics 365 Finance and Operations apps (25-30%) . Relationship Selling

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