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PORTSMOUTH, NEW HAMPSHIRESheraton Conference CenterSeptember 30 – October 3, 2012

CONFERENCE HOSTNew Hampshire Department of Revenue AdministrationKevin Clougherty, CommissionerMargaret Fulton, Assistant CommissionerA special thank you to the Host CommitteeVivian ProvencherCarol GuyerJennifer DotsonDenise DanielDavid CornellKathryn StillingsMelinda CyrElaina MagoonPam MackPhilip LawrenceTech Support provided by Kraig Greenly, NH DoITConference HighlightsThe Art Galleries of Portsmouth, Art Around Town, have participated in a special galleryshowing displayed around the conference site for your enjoyment.

WELCOMEMessage From Your Conference Hosts:We are honored to extend to you a warm welcome to historic Portsmouth, New Hampshire for thisyear’s NESTOA Conference. From its vantage point on the Piscataqua River, the Conference Centerat the Sheraton Portsmouth Harborside Hotel overlooks New Hampshire’s bustling internationalseaport where ships have been engaged in commerce and protecting New England since before theAmerican Revolutionary War. Attractions nearby the Conference Center include some of the finestexamples of Georgian architecture in America including the homes of Revolutionary War GeneralWilliam Whipple, who was also one of the signers of the Declaration of Independence, and navalhero John Paul Jones. The Strawberry Banke area, also a short walk from this year’s conference site,traces over 375 years of history (1630-2012) in one of America’s oldest continuously occupiedneighborhoods. This ten acre site with its authentically restored houses and shops, period gardens,and costumed role players presents the daily lives of ordinary people who lived here from Colonialtimes to World War II. Strawberry Banke is a capsule of New England seaport life across fourcenturies.This year’s program is a blend of timely topics, such as LEAN, GIS, identity theft and “Zappers”packed with interesting speakers including one of the country’s top IRS Officials. We are sure thateveryone is eager to hear from Rebecca Chiaramida, Director of IRS’ Privacy, Governmental Liaison &Disclosure; Fluffy Cazala, Vice President, NACTP; Donald Boyd, Executive Director of the Task Forceon the State Budget Crisis, from the Nelson A. Rockefeller Institute of Government; economist Dr. F.Ward McCarthy, from Jeffries and Company; NH’s State Treasurer, Catherine Provencher; and LarryBenson, Director of Strategic Alliances for Revenue Discovery at LexisNexis Risk Solutions. And, ofcourse, we always learn so much from each other’s presentations.As in the past, we want to thank our very generous corporate sponsors, as their participation andsupport generally helps to make these conferences a success. Please review the corporate listingincluded in the program and thank the representatives from our sponsors attending the conferencefor their support.Thank you for joining us at this year’s conference. We have worked hard to present a thoughtfuland informative program in a fun and historic setting. We will also be working to help you enjoyyour stay in our lovely State. Please do not hesitate to contact any of our staff for help withanything that will make your visit to our “Granite State” as enjoyable as possible. We are delightedthat you have decided to attend NESTOA 2012 and we look forward to our interaction over the nextfew days.Again, on behalf of the people of New Hampshire, welcome and enjoy.Kevin A. CloughertyMargaret “Missy” L. FultonCommissionerAssistant Commissioner

SPECIAL EVENTSSunday, September 30thWelcome ReceptionAccompaniment of talented New Hampshire native,Greg Neveu, on acoustic guitar- Harbors Edge Room6:00 pm – 8:00 pmMonday, October 1stPortsmouth Harbor Sunset Cruise- Isles of Shoals Steamship Company5:00 pm – 7:00 pmTuesday, October 2ndConference Reception and Dinner(NH Specialty Farm to Table Dinner)Music performed by: The Chris Humphrey Big Band Trio* With a special end of the night hypnotic experience,featuring the mesmerizing performance of Roderick Russell,NH Native and International performer featured on theDiscovery channel and Ripley’s Believe It Or Not- Grand Ballroom6:30 pm – 9:30 pm

MEALS AND SNACKSSunday, September 30th6:00 pm – 8:00 pmWelcome Reception – Harbors Edge RoomMonday, October 1st7:30 am – 8:30 amBreakfast Buffet – Ballroom Lobby10:15am – 10:30 amCoffee Break – Harbors Edge Room12:00 pm – 1:15 pmLunch – On Your Own2:30 pm – 3:00 pmChocolate Lovers Delight Afternoon Break– Harbors Edge Room5:00 pm – 7:00 pmPortsmouth Harbor Sunset CruiseTuesday, October 2nd8:00 am – 9:00 amCommissioners Only Breakfast – Leer Room8:00 am – 9:00 amBreakfast Buffet – Ballroom Lobby10:15 am – 10:30 amCoffee Break – Harbors Edge Room12:00 pm – 2:00 pmLunch – On Your Own2:30 pm – 3:00 pmApple Harvest and NH made Ice Cream Break– Harbors Edge Room6:30 pm – 9:30 pmConference Reception and NH Specialty Farm toTable Dinner – Grand BallroomWednesday, October 3rd7:30 am – 8:30 amCommissioners Only Breakfast – Leer Room7:30 am – 8:30 amBreakfast Buffet – Ballroom Lobby10:00 am – 10:15 amCoffee Break – Ballroom Lobby12:00 pm – 12:30 pmSnacks To Go – Ballroom Lobby

AGENDA – AT A GLANCESunday, September 30th3:30 pm – 6:00 pmConference Registration – Ballroom Lobby6:00 pm – 8:00 pmWelcome Reception – Harbors Edge RoomMonday, October 1st7:30 am – 4:00 pmConference Registration – Ballroom Lobby7:30 am – 8:30 amBreakfast Buffet – Ballroom Lobby8:30 am – 9:00 amWelcome and Opening Remarks – Grand Ballroom9:00 am – 10:15 amKeynote Address – Grand Ballroom10:15 am – 10:30 amCoffee Break – Harbors Edge Room10:30 am – 11:00 amGeneral Session – Grand Ballroom11:00 am – 12:00 pmKeynote Address – Grand Ballroom12:00 pm – 1:15 pmLunch – On Your Own1:15 pm – 2:30 pmConcurrent Sessions – Amphitheatre and Prescott Room2:30 pm – 3:00 pmChocolate Lovers Delight Afternoon Break – Harbors Edge Room3:00 pm – 4:15 pmConcurrent Sessions – Amphitheatre and Prescott Room4:30 pm – 5:00 pmBegin Boarding Boat5:00 pm – 7:00 pmPortsmouth Harbor Sunset Cruise

AGENDA – AT A GLANCETuesday, October 2nd8:00 am – 4:00 pmConference Registration – Ballroom Lobby8:00 am – 9:00 amCommissioners Only Breakfast – Leer Room8:00 am – 9:00 amBreakfast Buffet – Ballroom Lobby9:00 am – 10:15 amKeynote Address – Grand Ballroom10:15 am – 10:30 amCoffee Break – Harbors Edge Room10:30 am – 10:45 amNESTOA 2013 – Grand Ballroom10:45 am – 12:00 pmKeynote Address – Grand Ballroom12:00 pm – 2:00 pmLunch – On Your Own2:00 pm – 3:15 pmConcurrent Sessions – Prescott Room and Amphitheatre3:15 pm – 3:45 pmApple Harvest and NH made Ice Cream Break – Harbors Edge Room3:45 pm – 5:00 pmConcurrent Sessions – Prescott Room and Amphitheatre6:30 pm – 9:30 pmConference Reception and Dinner – Grand Ballroom

AGENDA – AT A GLANCEWednesday, October 3rd7:30 am – 10:00 amRegistration Continues – Ballroom Lobby7:30 am – 8:30 amCommissioners Only Breakfast – Leer Room7:30 am – 8:30 amBreakfast Buffet – Ballroom Lobby8:30 am – 10:00 amCommissioners’ Town Hall – Grand Ballroom10:00 am – 10:15 amCoffee Break – Ballroom Lobby10:15 am – 11:30 amGeneral Session – Grand Ballroom11:30 am – 11:45 amClosing Remarks – Grand Ballroom12:00 pm – 12:30 pmSnacks To Go – Ballroom Lobby

NESTOA 2012 – MEETING SCHEDULEMonday, October 1st8:30 am – 9:00 amGrand BallroomWelcome and Opening RemarksKevin A. Clougherty – Commissioner, State of New HampshireMargaret L. Fulton – Assistant Commissioner, State of New Hampshire9:00 am – 10:15 amGrand BallroomKeynote AddressTopic: Election Campaign, Struggling Business Cycle, Fiscal Folly & Fed StimulusSpeaker: Ward McCarthy, PhD, Managing Director and Chief Finance Economist withJeffries & Company, Inc.10:30 am – 11:00 amGrand BallroomGeneral SessionTopic: External Influences affecting States’ Financial WellnessSpeaker: Catherine Provencher, State Treasurer, NH11:00 am – 12:00 pmGrand BallroomKeynote AddressTopic: Fraud of the Day – No Laughing MatterSpeaker: Larry Benson, Director of Strategic Alliances for Revenue Discovery and Recovery atLexisNexis Risk Solutions

NESTOA 2012 – MEETING SCHEDULEMonday, October 1st (Continued)1:15 pm – 2:30 pmConcurrent SessionsAmphitheatreTopic: What Is Government Doing to Stop Identity Theft and Fraud? What’s D.C. Doing to Stop Identity Theft? Zappers – New Laws on States’ Books; How’s It Going? Zapper Software – Creativity in the Fraud Arena Understanding How Criminals can Circumvent Investigative SearchesSpeakers: Steve Cordi – Deputy Chief Financial Officer, DCRichard Ainsworth, Director of International Government Affairs for ADPTaxware, Inc. and Professor, Boston UniversityJohn Lewandowski, Director, Audit Division, Maine Revenue ServicesAllen Atamer, CEO, LTAS TechnologiesPrescott RoomTopic: Modernize Your Way of Thinking: Tax Modernization on a Tight Budget – It Can Payfor Itself, Improve Quality of Service, AND Find Lost RevenueSpeaker: Daniel Schultz, Director, Enterprise Data Management Solutions – InformationBuilders3:00 pm – 4:15 pmConcurrent SessionsAmphitheatreTopic: States Thinking Big – Cool Initiatives State Government Using Data Analytics, Way to Go! GIS, the Tool of the Now!Speakers: Stephan Hamilton, Director, NH Dept. of RevenueGerard Miller, Director, Ops Analysis and Support, NY State Dept. of TaxationRichard Nead, Director, TDAB, NY State Dept. of TaxationAngela Pettes, Audit Group Manager: Income/Franchise Desk Audit Bureau,NY State Dept. of TaxationPrescott RoomTopic: Empowering Business Users with User Friendly Compliance and Data Analytic ToolsSpeakers: Kyle Esala, Joe Milack – Fast Enterprises, LLC

NESTOA 2012 – MEETING SCHEDULETuesday, October 2nd9:00 am – 10:15 amGrand BallroomKeynote AddressTopic: The World of ID Theft from the IRS’ Point of ViewSpeaker: Rebecca Chiaramida, Director of IRS’ Privacy, Governmental Liaison and Disclosure10:30 am – 10:45 amGrand BallroomTopic: NESTOA 2013 – Philadelphia, PennsylvaniaSpeaker: Keith Richardson – Revenue Commissioner, Philadelphia10:45 am – 12:00 pmGrand BallroomKeynote AddressTopic: State of the States and Budget Relevant CrisesSpeaker: Donald Boyd, Executive Director of the Task Force on the State Budget Crises, TheNelson A. Rockefeller Institute of Government2:00 pm – 3:15 pmConcurrent SessionsPrescott RoomTopic: LEAN, What It Means to State GovernmentSpeaker: Kate McGovern, MPA, PhD, Associate Professor, NH Bureau of Education & TrainingAmphitheatreTopic: Lessons Learned in IT Initiatives Including NACTP – Working with Your Taxpayers’ SoftwareSpeakers: Fluffy Cazala, Vice President, NACTPAmy Pitter, Commissioner, MA Dept. of RevenueBrian Pace, Director, NH Dept. of RevenueKevin Milligan, Director of EPAD, PA Dept. of RevenueGardner RoomTopic: Tax Fraud Analytics – Making Fraud Patters Visible and ActionableSpeaker: Kathleen Crowe, Principal Scientist for Opera Solutions Government Services, LLC

NESTOA 2012 – MEETING SCHEDULETuesday, October 2nd (Continued)3:45 pm – 5:00 pmConcurrent SessionsPrescott RoomTopic: Getting By, Getting Ahead in State Government Strategic Planning and Process Improvement Professional Development Performance Management in the Audit arenaSpeakers: Kevin Sullivan, Commissioner, CT Dept. of RevenuePatrick Carter, Director, DE Division of RevenueMichael Bryan, Commissioner, NJ Treasury’s Division of TaxationAmphitheatreTopic: Thinking Bigger in Audit Initiatives, Good, Bad or Otherwise Using Behavioral Science to Increase Revenues and Compliance IRS Fresh Start Initiatives and Creative Compromises Audit Exam Issues/Indirect Tax Planning? A View from the Accounting ExpertsSpeakers: Ted London, Vice President, Consulting, CGITov Haueisen, NESA Indirect Tax Controversy and Risk Management ServicesLeader, Ernst & YoungJames Dietzel, Group Manager in Stoneham, MA, Supervisory Revenue Officer,IRSPeter Goodwin, Group Manager for Portsmouth, NH and So. Portland, ME,Supervisory Revenue Agent, IRS

NESTOA 2012 – MEETING SCHEDULEWednesday, October 3rd8:30 am – 10:00 amGrand BallroomCommissioners’ Town Hall10:15 am – 11:30 amGrand BallroomGeneral SessionTopics: Words of Wisdom by the Federation of Tax AdministrationOperations & Functions of the Multistate Tax Commission – A National Perspectiveon State TaxationSpeakers: Gale Garriott, Executive Director, FTAJoe Huddleston, LL.D., Executive Director for MTC in Washington, D.C.11:30 am – 11:45 amGrand BallroomClosing Remarks

PARTNER SOLUTION SERIESMonday, October 1st1:15 pm – 2:30 pmPrescott RoomModernize Your Way of Thinking: Tax Modernization on a Tight Budget – It Can Pay forItself, Improve Quality of Service, AND Find Lost RevenueThe NH Dept. of Revenue Administration had no clear ability to easily view and consolidatewhere tax revenue was being collected across their operational systems. In this solutionseries, we will discuss how the NH DRA was able to successfully implement a single viewwithout having to undertake a more expensive modernization approach. We will discuss howleveraging data integration, integrity, and intelligence solutions can help you be as successfulas the DRA has been in improving the efficiency and quality of Taxation services.Presented by: Information BuildersSession Presenter: Daniel Schultz, Director, Enterprise Data Management Solutions

PARTNER SOLUTION SERIESMonday, October 1st3:00 pm – 4:15 pmPrescott RoomEmpowering Business Users with Friendly Compliance and Data Analytic ToolsWhen compliance staff, especially auditors, can easily run their own queries and developtheir own predictive models, the efficiencies and revenue outcomes are significant. Toooften the latest and greatest compliance and data analytic tools are beyond the grasp ofbusiness users and thus fail to leverage and integrate the practical business knowledge andexpertise of the agency. The result is data warehousing and analytic capabilities that fail tomeet expectations and are not fully utilized because business users are only tangentiallyinvolved and too dependent on limited IT and analytic resources. This presentation willdemonstrate how data warehouse and data analytics tools can be developed and integratedto empower business users with capabilities that have traditionally been beyond their reachand significantly reduce required IT support.Presented by: Fast EnterprisesSession Presenter: Kyle Esala, Joe Milack – Fast Enterprises, LLC

PARTNER SOLUTION SERIESTuesday, October 2nd2:00 pm – 3:15 pmGardner RoomTax Fraud Analytics – Making Fraud Patterns Visible and ActionableIdentifying fraudulent filings is often a tedious manual task that occurs after losses have beenincurred. Analytics solutions to fraud problems in other spaces (credit card fraud, applicationfraud, etc.) have been shown to cut losses, but are often implemented as “black box”solutions giving little insight into the reasons for an entity being identified as fraudulent. Wetake a different approach – combining leading “Big Data” analytics with clear visualizationsthat can be used to understand WHY a filing is being flagged as suspicious, point outdirections of investigation, and show links among suspicious filings to help uncover largescale fraud.Presented by: Opera SolutionsSession Presenter: Kathleen Crowe, Principal Scientist for Opera Solutions GovernmentServices, LLC

NESTOA wishes to thank our marketing partners fortheir support of the 2012 annual conference.GOLD PARTNERS

SILVER PARTNERS:PARTNERS

TABLE TOP VENDORSDetica NetRevealLTAS TechnologiesPioneer, A Sallie Mae CompanySICPAVirtual Solutions

TITLE PARTNERS

AGENDA - AT A GLANCE Sunday, September 30th 3:30 pm - 6:00 pm Conference Registration - Ballroom Lobby 6:00 pm - 8:00 pm Welcome Reception - Harbors Edge Room Monday, October 1st 7:30 am - 4:00 pm Conference Registration - Ballroom Lobby 7:30 am - 8:30 am Breakfast Buffet - Ballroom Lobby 8:30 am - 9:00 am Welcome and Opening Remarks - Grand Ballroom

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