EITS / University Of Georgia Student Handbook
EntErprisE information tEchnology sErvicEsstudenthandbookEITS / University of GeorgiaUniversity of Georgia 1
Welcome!The University of Georgia’s central IT department— Enterprise Information Technology Services (EITS) — is givingyou the tools you need to fuse your life and education. Fromcommunicating with instructors and friends, to staying focused onyour education, EITS is committed to enhancing your experience atUGA. Keep this student guide on hand throughout the year and visiteits.uga.edu for more information.2 Enterprise Information Technology ServicesEITS / University of Georgia
Table of Contents4 Help Desk16 DegreeWorks / Qualtrics5 UGA MyID and UGAID17 Print kiosks6 New Student Checklist18 Borrow a laptop, iPad orKindle7 Mobile App8 UGA Portal9 UGAMail / Mobile deviceemail10 Getting connected inHousing / Cable channellisting11 Wireless Connection12 Plugging in13 e-Learning Commons14 OASIS / Preview: Banner15 lynda.com / Skillsoft andBooks 24x719 Digital Media Lab20 SkyDrive / SendFiles21 Computer Labs on Campus22 Software Resourcesand Services / UGAAlert23 Don’t let your password becracked24 Illegal downloads willcost you25 Helpful Links / Listservs26 IT Polices / Virtual Lab27 Stay Connected with EITS
Help DeskThe EITS Help Desk is the central point of contact forcomputing services for UGA students, faculty, staff and visitors.The Help Desk can assist with a variety of your tech needs during itsoperating hours.Call706.542.3106email4 Enterprise Information Technology Serviceshelpdesk@uga.edu orvisiteits.uga.edu/helpdesk.
UGA MyIDand UGAIDYour UGA MyID is the username that will berequired to access a number of online resources atthe University and other functions. The MyID is thefirst part of your UGAMail address (ex: joeuser@uga.edu).Passwords for MyIDs must be changed every sixmonths. Passwords must be a minimum of eightcharacters long with at least one special character(such as, !@#). Visit myid.uga.edu to change yourpassword.Your UGAidentification number — which may beginwith 810 or 811 — is used instead of yourSocial Security number to access yourpersonal data. Your UGAID numberappears on the back of your UGACard.University of Georgia 5
New studentchecklist1. Establish your UGA MyID:If you haven’t done so already, this step is critical to get you started with services atthe University. You’ll need to establish your MyID account to get UGAMail — anotherimportant step.2. Connect your laptop to UGA’s wireless network:Get connected to UGA’s wireless network called PAWS-Secure. Learn how athttp://eits.uga.edu/network and phones/wireless.3. Sync your phone with UGAMail:Set up your phone to check UGAMail by visiting http://eitshelpdesk.uga.edu.4. Sign up for emergency alerts:When emergencies happen, you’ll be informed quickly.Register at www.ugaalert.uga.edu.5. Install the latest antivirus software:Learn what tools you can use to protect your computer at http://infosec.uga.edu.6 Enterprise Information Technology Services
Mobile AppNeed to know when the next campus busarrives? Plan your meals at the dining halls?Or catch the latest athletic scores? The officialUGA mobile app does all of that — and more.The mobile app is the best of the BulldogNation in one, central mobile app for youriPhone, iPod and iPad.The UGA mobile app is available in the AppStore for iOS devices and will soon be availablein Google Play for Android devices.Visit http://mobileapps.uga.edu.University of Georgia 7
UGA PortalUGA’s portal (my.uga.edu) is a one-stop website that allowsyou to access your email, web-based University services andreceive announcements. When Banner is fully available forthe 2014-2015 academic year, you will be able to check yourgrades, register for class and pay University bills by accessingBanner through the portal.Visit the UGA portal to access:8 Enterprise Information Technology Services1. UGAMail5. lynda.com2. OASIS6. Parking Services3. Skillsoft7. DegreeWorks4. e-Learning Commons8. Food Services meal plan
UGAMailYour UGAMail is provided through Microsoft and includes access to your University email,calendar and tasks. You can access your UGAMail through the web (ugamail.uga.edu) orby configuring a desktop client to access your account. The University will send officialinformation to your UGAMail account, so be sure to check it regularly.Need technical help with email? Watch our popular instructional videos at eitshelpdesk.uga.edu or contact the EITS Help Desk.Mobile device emailOur step-by-step guide for setting up your UGAMail with yoursmartphone or tablet makes it easy. Sync your Android, iPhone, iPador Windows Phone to get your UGAMail, calendar and tasks.Illustrated instructions at eitshelpdesk.uga.edu.University of Georgia 9
Getting connectedin HousingStudent Technology Support (STS) is a division of EITS that helps you getconnected in University Housing. STS can help with Internet and wirelessconnections, registering devices and troubleshooting. The group also hasinformation on connecting game consoles and computer buying guide tips.Visit http://sts.uga.edu.Cable channel listingUniversity Cablevisionprovides a range of TV programming forstudents living on campus and others. For a listing of the more than100 free channels available, visit http://eits.uga.edu/network andphones/cable tv/channel listing.10 Enterprise Information Technology Services
Wireless connectionNeed a wireless connection for yourcomputer or mobile device? PAWS-Secure isthe secure wireless gateway to the Internetwhile on campus or in downtown Athens.To access PAWS-Secure, you need a valid MyID andpassword.Learn more at www.eits.uga.edu/paws.University of Georgia 11
Plugging inPAWS-Secure wireless access is available in rooms of allresidence halls, but wired access is also in each dorm room.To connect your computer to the University’s network, youwill need: a computer with a built-in Ethernet port or network card and any installation CDs that came with your computer inthe event of a problem.Do not bring a router, switch or hub. For detailed instructionson getting a wired connection, visit http://sts.uga.edu.12 Enterprise Information Technology ServicesUniversity of Georgia 12
eLearning CommonsUGA’s online learning management system is called e-Learning Commons. You areautomatically enrolled in e-LC classes based on the classes you register for eachsemester. It is used by students and instructors for course assignments, learningmaterials, quizzes, assessments, class communication and other resources.UGA will continue to use Blackboard Vista for its e-LC, but will switch to Desire2Learnin January 2014. e-LC is jointly maintained by EITS and the Center for Teaching andLearning (CTL). Visit elc.uga.edu.University of Georgia 13
OASISOASISis the University’s current student information system used by all UGA students toenroll in classes and update their personal information. The Registrar’s Office maintainsOASIS.Visit oasisweb.uga.edu.Preview . BannerConnectUGA is the name of the new student information system created under the Bannersoftware project. ConnectUGA will transform the University’s technology platform, includingadministrative and student services.In June 2014, all student accounts will be switched to Banner. Once fully implemented,Banner will replace OASIS. Students can expect to learn more about Banner throughout thisacademic year.Visit http://connectuga.uga.edu.14 Enterprise Information Technology Services
lynda.comWant to get a jump start on learning the latest software?Or, learn how to design a website, record songs, animate 3D graphics, create spreadsheetsand more? UGA students have free access to lynda.com, which has more than 1,600online videos.Watch high-quality videos anytime on your computer, smartphone or tablet.To access, visit http://eits.uga.edu/learning and training/lynda or access on theMyUGA portal at my.uga.edu.Skillsoft andBooks 24x7Skillsoft offers online training in business skills, IT skills and desktop skills at your pace.UGA also has access to Books 24x7, which has about 40,000 online books primarily aboutbusiness, technology and professional development. You can view Books 24x7 titles on yourcomputer or mobile device.To access Skillsoft and Books 24x7, visit the UGA portal at my.uga.edu.University of Georgia 15
DegreeWorksAre you staying on track for graduation? DegreeWorks helps students and their advisorsmonitor progress toward degree completion by keeping up with degree requirements.Access DegreeWorks through the MyUGA portal or GA students can establish their free account to Qualtrics, a web-basedsurvey tool. You can create, implement and evaluate surveys. It’s easy tocreate your UGA-branded survey for projects and student organizationactivities.Visit www.qualtrics.uga.edu.16 Enterprise Information Technology Services
Print kiosksSend documents from your computer, laptop, smartphone or tablet in the cloud and printat one of the print kiosks on the campus in Athens. Print jobs stay in the cloud for up to 96hours or until you retrieve them at a kiosk. Get color, and black and white prints. You can alsoinsert a USB flash drive directly in a kiosk. Pay with Bulldog Bucks, or credit or debit card.Visit printkiosk.uga.edu.17 Enterprise Information Technology ServicesUniversity of Georgia 17
Borrow a laptopiPad or KindleGet an iPad, Kindle e-book reader or laptopon loan at the Miller Learning Center (MLC) atthe EITS service desk on the third floor. Thereis no charge to borrow the devices if youfollow the time restrictions.18 Enterprise Information Technology Services
Digital Media LabCreate and edit your courserelated digital media projectsat the MLC’s digital medialab. Record audio in thesound booth or edit video oncomputers in the lab with thelatest multimedia software.A digital media specialist inthe lab can also help you withyour project.University of Georgia 19
SkyDriveSkyDrive is an online file-sharing and storage servicethat gives you up to 25 GB of file storage. You can alsocreate Microsoft Word, Excel, PowerPoint and OneNotedocuments on the web with SkyDrive. Share and editdocuments with friends or classmates.Create groups to share files and use cloud-basedstorage to sync your files. SkyDrive is part of yourMicrosoft account.SendFilesSendFilesallows you to send encrypted email with sensitive dataor large files to other UGA users or people not associated with theUniversity. Attachments in SendFiles can total up to 2MB. SendFilesmay help you to email large class project files.Visit http://sendfiles.uga.edu.20 Enterprise Information Technology Services
Computer Labson CampusIf you need access to a computer, EITS has several computer labs available on campus.Printing is available at computer labs. Computer labs are located at: Miller Learning CenterBrumby HallCreswell Hall East Campus Village(Rooker Hall and Building 1516) Family Housing Oglethorpe HouseRussell HallFor operating hours, visit http://eits.uga.edu/support/cts/computer labs.UGA Libraries also operates its own computer labs, including those at the Main Library andScience Library. For more information, visit www.libs.uga.edu/science/labs.In addition, several colleges and departments offer computer labs for their students.University of Georgia 21
Software Resourcesand ServicesEveryone wants a deal on software. The University System of Georgiaoffers affordable, brand name software and services for work and personalcomputers for students, faculty and staff. Deals include those fromMicrosoft and Adobe.Visit www.srs.usg.edu.UGAAlertThe University’s emergency notification system is UGAAlert, whichquickly sends information via phone calls, text messages or emailswhen there is a severe threat to public safety and health of thecampus. You are automatically enrolled in UGAAlert, but you can registerup to three phone numbers and two email addresses.For more information, visit www.ugaalert.uga.edu.22 Enterprise Information Technology Services
Don t let yourpassword be crackedCreating a strong password is a key step to protecting yourdigital data. Your UGA MyID password must be at least eightcharacters and contain one or more special characters. Plus, youmust establish your secret questions to verify your identity whenchanging your password.Some tips on creating strong answers for your secret questions are:1. Don’t include information that can be found about you online, such asyour current or previous street addresses, birthday or mother’s maidenname;2. Stick with answers that are stable and won’t change (such as the name offirst boyfriend or girlfriend);3. Memorable (so you won’t forget it).To keep up with your passwords securely, use a password manager, likeRoboForm Everywhere or LastPass.University of Georgia 23
Illegal downloadswill cost youBesides violating University policy, if you illegally download or distribute copyrightedmaterials on the UGA network, you could face civil or criminal charges. UGA respondsto copyright holder notifications in accordance with the Digital Millennium CopyrightAct (DCMA). But, there are options for getting music and videos legally — such as Pandora, iTunesand Hulu.Download software legally or purchaseit a discounted rate by visiting www.eits.uga.edu/hardware and software.24 Enterprise Information Technology Services
Helpful LinksAlong with visiting www.eits.uga.edu for your IT resources, here are someother useful links for UGA students:1.UGA Libraries (www.libs.uga.edu)2.UGA Food Services (http://foodservice.uga.edu)3.UGA Housing (http://housing.uga.edu)4.UGA Career Center (www.career.uga.edu)ListservsListserv is an email feature that allows users to participate in electronicdiscussion groups on numerous topics. Students can join existing listservs orcreate one for a registered student organization.Visit listserv.uga.edu.University of Georgia 25
IT PoliciesEITS maintains polices related to informationtechnology, such as email and web-relatedservices.Visit www.infosec.uga.edu.Virtual LabComing soon: A virtual lab enviornment that willallow students to access popular computer labsoftware on their own computers or mobile devices.More information will be available atwww.vlab.uga.edu.26 Enterprise Information Technology Services
Stay Connectedwith EITSGet the latest about tech news andresources on campus by liking us onFacebook at www.facebook.com/uga.eits or following us on Twitter@uga eits.For more information, visit www.eits.uga.edu.Special thanks to the UGA Visitors Centerand the Arch Society for their assistance inproviding students shown in this guide.
Enterprise Information Technology Serviceswww.eits.uga.eduhelpdesk@uga.edu 706.542.3106101 Cedar Street Athens, GA, 30602-113028 Enterprise Information Technology Services
Digital Media Lab Create and edit your course-related digital media projects at the MLC's digital media lab. Record audio in the sound booth or edit video on computers in the lab with the latest multimedia software. A digital media specialist in the lab can also help you with your project.
27 Follow Us on Facebook and Twitter 27 Special Thanks. 4 5 EITS HELP DESK The EITS Help Desk can assist you with your . forget your password, complete the brief MyID Profile forgotten pa
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