The Ohio Investment Adviser And Investment Adviser Representative .

1y ago
15 Views
3 Downloads
1.26 MB
84 Pages
Last View : Today
Last Download : 3m ago
Upload by : Jacoby Zeller
Transcription

Ohio Investment Adviser HandbookThe Ohio Investment Adviser andInvestment Adviser RepresentativeHandbook 3.0REVISED MARCH 2020Ohio Department of Commerce, Division of SecuritiesLicensing SectionHandbook 3.0 replaces Handbook 2.0 dated March 2019Most updated version available at: www.com.ohio.gov/secu

Ohio Investment Adviser HandbookRevised Handbook March 2020The securities industry is a moving and changing industry. In order to keep up with thenew challenges of investor protection, it is imperative that the Division of Securities makethe necessary amendments and changes to policy and laws as it pertains to investmentadvisers. Therefore, the Division is revising the 2019 Handbook, as a continuation of theDivision’s outreach and education efforts. All revisions are highlighted in yellow or you canrefer to Appendix K for the specific topic changes and page locator reference. And asalways, please feel free to contact our office with any questions.The Ohio Department of CommerceThe mission of the Ohio Department of Commerce is to safeguard Ohio’s citizens andvisitors, their property and resources while ensuring reliable marketplaces conducive tobusiness growth and prosperity.The Ohio Division of SecuritiesThe Division of Securities, within the Ohio Department of Commerce, administers andenforces the Ohio Securities Act. The Division licenses broker-dealers, securitiessalespersons, investment advisers, and investment adviser representatives. The Divisionalso registers securities offered for sale to Ohioans. When Ohio Securities law is violated,the Division can pursue administrative actions, civil injunctive actions, and criminalreferrals.Mission: Promoting capital formation while protecting Ohio investors from fraudulentsecurities and investment schemes through the sale of properly registered securities bylicensed professionals.Disclaimer: This compilation of material and information was prepared by the Ohio Division ofSecurities to provide general information and assistance regarding the Division’s oversight ofinvestment advisers and investment adviser representatives in Ohio. This information is not legaladvice and is not a substitute for a thorough review of the relevant statutory provisions set out inChapter 1707 of the Ohio Revised Code and related administrative rules set out in Chapter 1301:63 of the Ohio Administrative Code.1

Ohio Investment Adviser HandbookContentsREVISED HANDBOOK MARCH 2020 1THE OHIO DEPARTMENT OF COMMERCE 1THE OHIO DIVISION OF SECURITIES 1INTRODUCTION 5PART 1 – LICENSING – APPLICATIONS, RENEWALS, TERMINATION 7INVESTME NT ADVISER L ICENS ING 7I.Are you an Investment Adviser under Ohio law? 7i.1."Investment Adviser" 72.Three Elements 73.Exclusions from the definition of “Investment Adviser” 8ii.How to Form an Investment Adviser Firm in Ohio 8iii.Investment Adviser Branch Offices 9iv.Establishing an Investment Adviser Firm as a Sole Proprietor 9v.The “Good Business Repute” Standard 11vi.Application Review Process – Approval or Denial 11INVESTME NT ADVISER REPRESE NTA TIVE LICENS ING 12II.i.Are you an "Investment Adviser Representative" under Ohio law? 12ii.How do I apply to be an IAR in Ohio? 12iii.Fingerprinting Requirement 13iv.Minimum Competency – Series Examinations 14v.Minimum Competency – Professional Designations 16vi.IA Dual Registration 16vii.The “Good Business Repute” Standard 17viii.Application Review Process – Approval and Denial 17RENEWAL A ND EXPIRA TION OF A LICENSE 18III.IV.How to Terminate a License – Discontinuing Business 18PART 2 - COMPLIANCE OBLIGATIONS 19BOOKS AND RECORDS 19I.i.Financial Records 19ii.Trading Records 19iii.Correspondence 20iv.Advertising Records 21v.Client Records 212

Ohio Investment Adviser Handbookvi.Fiduciary Duty Records 21vii.Miscellaneous Records 22viii.Disclosure Records 23ix.Compliance Policies and Procedures 23x.Retention Period of Books and Records 23xi.Electronic Storage 24xii.Books and Records Should be kept Current 24II.FINANCIA L RECORDS REQUIRED TO BE KEPT QUA RTE RLY 24III.T HE BROCHURE RULE - FORM ADV (PARTS 1 AND 2) 25a.Form ADV Part 1 25b.Form ADV Parts 2 A and B 25c.Material changes 26d.Wrap Fee Program Disclosures 27IV.ADVERTIS ING 27V.PERFORMANCE ADVERTISING 28VI.CLIE NT CONTRA CTS 29VII.SUPERV ISION A ND COMPLIA NCE MANUAL 30VIII.COMPLIANCE MANUA L 31IX.CUS TODY 34 Performance Fees 38XI.WRAP FEE PROGRAM 38XII.FIDUCIA RY S TANDARD 40XIII.SOLICITORS AND REFERRAL FEES 40XIV.BEST EXECUTION AND SOFT DOLLARS 41XV.AGGRE GA TION OF CLIENT ORDE RS (“BATCH ORDERS”) 42XVI.PRINCIPA L T RANSACTIONS ; AGENCY CROSS T RANSA CTIONS ; CROSS T RADES 43XVII.OTHER D ISCLOSURE REQUIREMENTS 44XVIII.OVERVIEW OF ANTI-FRA UD AND CONDUCT S TANDA RDS 44PART 3 – THE DIVISION’S ONSITE EXAM PROGRAM 45I.T HE DIVISION’S ONS ITE EXAMINA TION PROGRAM 45II.COMMON DEFICIE NCIES 47APPENDIX A: FREQUENTLY ASKED QUESTIONS 50APPENDIX B: COMMON DEFINITIONS 54APPENDIX C: INVESTMENT ADVISER FLOWCHART 583

Ohio Investment Adviser HandbookAPPENDIX D: INVESTMENT ADVISER REPRESENTATIVE FLOWCHART 62APPENDIX E: PRE-LICENSING EXAMINATION 65APPENDIX F: STANDING LETTER OF AUTHORITY GUIDANCE 67APPENDIX G: ANNUAL COMPLIANCE CHECKLIST 69APPENDIX H: STATE INVESTMENT ADVISER CYBERSECURITY CHECKLIST 71APPENDIX I: NASAA CYBERSECURITY CHECKLIST 72APPENDIX J: ADV CHANGES TO PART 1, ITEM 5 79APPENDIX K: SUMMARY OF 2020 AMENDMENTS 82APPENDIX L: TRUSTED CONTACT TEMPLATE 834

Ohio Investment Adviser HandbookIntroductionThe Ohio Securities Act (the “Act”) provides for oversight of investment advisersand investment adviser representatives operating in Ohio.This oversight isadministered and enforced by the Division of Securities (the “Division”). Subjectto certain limited exceptions, all investment advisers operating in Ohio must beeither licensed by the Division or in compliance with certain notice filingrequirements. Further, subject to certain limited exceptions, all investment adviserrepresentatives with a place of business in Ohio must be licensed by the Division.Filings and fees for investment adviser notice filings or licensure must be submittedelectronically through the Investment Adviser Registration Depository (IARD), anationwide database and filing system maintained by the Financial IndustryRegulatory Authority (FINRA) that is available at www.iard.com. Filings and feesfor investment adviser representative licensure must be submitted electronicallythrough the Central Registration Depository (CRD), the companion FINRAdatabase to IARD.Pursuant to the federal National Securities Markets Improvement Act of 1996, asamended, and the Dodd-Frank Wall Street Reform and Consumer Protection Actof 2010, only certain investment advisers are eligible to be registered with thefederal Securities and Exchange Commission (the “Commission”). Generally,there are eleven categories of investment advisers that are permitted to registerwith the Commission. The most relied upon category is for investment advisersthat have assets under management of one hundred million dollars ( 100,000,000)or more. Subject to certain limited exceptions, investment advisers registered withthe Commission that are operating in Ohio must comply with the Act’s notice filingrequirements.Investment advisers operating in Ohio that are not registered with the Commissionmust be licensed by the Division, subject to four limited exceptions.Similarly, all investment adviser representatives with a place of business in Ohiomust be licensed by the Division, subject to five limited exceptions. The generalrule requiring licensure for investment adviser representatives holds true5

Ohio Investment Adviser Handbookregardless of whether the investment adviser representative is affiliated with aCommission-registered investment adviser or a state-licensed investment adviser.The starting points for consideration of Ohio investment adviser and investmentadviser representative requirements are the definitional sections. “Investmentadviser” is defined in Revised Code 1707.01(X).“Investment adviserrepresentative” is defined in Revised Code 1707.01(CC). These definitions trackthe definitions of these terms contained in federal law.If a person meets the definition of investment adviser or investment adviserrepresentative under Ohio law, the person then must look to the Act’s licensingand notice filing requirements.Revised Code 1707.141 and Revised Code1707.151 set out the licensing and notice filing requirements for investmentadvisers, and Revised Code 1707.161 sets out the licensing requirements forinvestment adviser representatives.Finally, investment advisers and investment adviser representatives are subject tocertain anti-fraud and conduct standards. These standards are contained primarilyin Revised Code 1707.44(M) and Ohio Administrative Code 1301:6-3-15.1 and1301:6-3-44.Violations of the Act can result in criminal penalties.Revised Code 1707.99provides that the penalties for certain violations range from fifth degree to firstdegree felonies. Violations can also give rise to civil liability. Consequently, theDivision urges investment advisers and investment adviser representatives to taketheir compliance responsibilities seriously.All references to the Ohio Revised Code http://codes.ohio.gov/orc/1707 and OhioAdministrative Code http://codes.ohio.gov/oac/1301%3A6-3 can be reviewed onthe Ohio Department of Commerce’s website at www.com.ohio.gov (Resourcestab).6

7Ohio Investment Adviser HandbookPart 1 – Licensing – Applications, Renewals, TerminationI.Investment Adviser Licensingi.Are you an Investment Adviser under Ohio law?1. "Investment Adviser"The Ohio definition of "investment adviser" is contained in Revised Code1707.01(X), and parallels the federal definition (see § 202(a)(11) of the InvestmentAdvisers Act of 1940).In general, an investment adviser is a person who: (1) for compensation; (2)engages in the business of; (3) advising others as to the value of securitiesor the advisability of investing in securities.The flow chart, provided at Appendix C titled "Are You an Investment AdviserUnder Ohio Law?" and accompanying notes provide a step-by-step guide throughthe elements of, and exclusions from, this definition.2. Three ElementsThe three elements are broadly construed. The "compensation" element issatisfied by the receipt of any economic benefit by the person providing advice.The "engaged in the business" element is satisfied if any one of the followingoccurs: (1) the person holds himself or herself out as an investment adviser or asone who provides investment advice; (2) the person receives compensation thatrepresents a clearly definable charge for providing advice about securities; or (3)the person, on anything other than rare, isolated and non-periodic instances,provides specific investment advice. Finally, as to the third element, the advicemust pertain to "securities."However, in order to satisfy the "securities"element, the advice need not be about specific securities, but rather only aboutsecurities as an investment alternative.Keep in mind that it is not necessary that a person's activities consist solely ofinvestment advisory services to qualify as an investment adviser. Rather the testis whether any part of the person's activities meet the three elements of "forcompensation," "engaged in the business," and "regarding securities."Forexample, a recommendation to sell securities holdings in order to purchase a

Ohio Investment Adviser Handbookparticular insurance product may satisfy the definition of an investment adviserwhere the insurance sale results in a commission payment.3. Exclusions from the definition of “Investment Adviser”Revised Code 1707.01(X)(2) excludes several classes of persons from the Ohiodefinition of investment adviser. These exclusions track the exclusions from thefederal definition of investment adviser. (See § 202(a)(11)(A)-(F) of the InvestmentAdvisers Act of 1940). Whether an exclusion is available depends on all therelevant facts and circumstances.ii.How to Form an Investment Adviser Firm in OhioIf you determine that you meet the definition of an Investment Adviser under Ohiolaw and that you are required to be licensed, you need to take steps to becomelicensed. Determine the legal status of your firm. The most common structuresare Corporation, Sole Proprietorship (see “Establishing an InvestmentAdviser Firm as a Sole Proprietor”), Limited Partnerships, Partnership,and Limited Liability Company. To determine the best structure for yourfirm, you should consult with an attorney or accounting professional forguidance. Register your firm with the Ohio Secretary of State’s office and obtainan EIN for your firm, if applicable.Helpful sites to visit are:www.sos.state.oh.us and www.irs.gov. Establish that your firm has a representative that meets minimumcompetency requirements and determine if the representative isrequired to submit fingerprints. Investment Adviser Representativelicensing requirements are discussed in the Minimum CompetencyRequirements section of this guide. Establish an IARD account, through FINRA’s Web IARD at:www.iard.com/accessIARD.asp. This is how a firm applies for licensureand funds the payments for licensing and future renewals. IARDGateway Call center representatives can be reached at 240-386-4848. Applications for licensure must be submitted electronically using theIARD system. Create and file on the IARD System the Form ADV Parts1A and 1B, Parts 2A and 2B, and wrap fee brochure (Appendix 1), ifapplicable. These documents make up your firm’s application. TheForm ADV in its entirety as well as the Instructions and Glossary areavailable at: www.sec.gov/about/forms/formadv.pdf. Pay the applicable licensing fees for your firm and all IARs as prescribedin Revised Code 1707.17(B).8

Ohio Investment Adviser Handbookiii. Create your firm’s Compliance and Cybersecurity Manuals, policies andprocedures, business continuity plan and investment advisoryagreement. These requirements are discussed in more detail inCompliance Manual section of this guide. Install your initial recordkeeping procedures, including your accountingrecords that you will use for creating the required financial statements.These requirements are discussed in Books and Records. Once you have filed your initial application material on the IARD, theDivision requires a Pre-Licensing Examination. The exam will requirethat certain documents be provided. See Appendix E.Investment Adviser Branch OfficesIf you operate a branch office(s) other than your primary office, you need to registerthe branch office with the Division. Each investment adviser must file a Form BRthrough IARD to report a “place of business” other than their principle place ofbusiness. “Place of business” is defined in OAC 1301:6-3-01(G) to include twocategories of locations.First is an office at which an investment adviser orinvestment adviser representative regularly provides investment advisory services,solicits, meets with, or otherwise communicates with clients. Second is any otherlocation that is held out to the general public as a location at which an investmentadviser or investment adviser representative provides investment advisoryservices, solicits, meets with or otherwise communicates with clients. There is nofiling fee for filing the Form BR.iv.Establishing an Investment Adviser Firm as a Sole ProprietorRevised Code 1707.151(B) provides that each natural person applicant for aninvestment adviser license (i.e., as a sole proprietor) must demonstrate theircompetence to engage in the advisory business. A sole proprietor investmentadviser is a natural person who has not created a legal entity to engage in thatbusiness. Sole proprietor investment advisers should keep in mind that, as withfirms, they are subject to anti-fraud and business conduct standards.In addition, because sole proprietor investment advisers are distinguished fromsole shareholders of corporate investment advisers, sole proprietor investmentadvisers need not file a Form U-4 with the Division and need not be licensed as aninvestment adviser representative (unless the person also acts as an investmentadviser representative for another investment adviser). However, in addition to9

Ohio Investment Adviser Handbooksubmitting the Form ADV and filing fee through the IARD/CRD system, a soleproprietor must also submit a standard impression sheet for fingerprints providedby the Division if one is not already on file with the Division. For more informationabout the fingerprinting requirements, see the section on Fingerprinting in thisguide.A sole proprietor investment adviser must also demonstrate “good businessrepute” (as discussed in The “Good Business Repute” Standard on page 1) andminimum competency. Under Ohio Administrative Code 1301:6-3-15.1(C), theminimum competency standard for sole proprietors may be satisfied by: By achieving a passing score on or after January 1, 2000, on the UniformInvestment Adviser Law Examination, Series 65; or the UniformCombined State Law Examination, Series 66 and at any time, theGeneral Securities Representative Examination, Series 7.*Note:Beginning October 1, 2018, the “General Securities RepresentativeExam” requires a passing score on both the SIE and the Series 7 topoff. By earning and being in good standing with the organization that issuedany of the following credentials: Certified Financial Planner awarded by the Certified FinancialPlanner Board of Standards, Inc.; Chartered Financial Analyst; Chartered Financial Consultant; Chartered Investment Counselor; or Certified Public Accountant with a Personal Financial Specialistdesignation.An applicant who is not affiliated with a FINRA-registered securities dealer mayregister for the Series 63, Series 65 or Series 66 by submitting to FINRA acompleted Form U-10, Uniform Examination Request for Non-FINRA Candidates.These examinations are administered by NASAA (North American Securities10

Ohio Investment Adviser HandbookAdministrators Association). For information about registration, scheduling, andstudy guides, visit their website for more information: www.nasaa.orgv.The “Good Business Repute” StandardIn addition to the application requirements described above, Revised Code1707.151(E) requires the Division to make an affirmative finding that an applicantis of "good business repute" before granting a license. To determine if you meetthe “good business repute” standard, the Division is guided by the factors set forthin Ohio Administrative Code 1301:6-3-19(D), which generally includes whether theapplicant has: vi.Engaged in fraudulent conduct or been found liable for conductconstituting incompetence in financial activities;Been subject to administrative, civil or other disciplinary action by aregulatory agency, or failed to fully satisfy any judgment or award;Been found guilty of a felony, or of any misdemeanor involving theft,deception or moral turpitude; orEngaged in any conduct that would reflect on the applicant's reputationfor honesty, integrity and competence in business and personaldealings.Application Review Process – Approval or DenialFailure to answer all questions on the appropriate forms, and failure to provide allrequired information will delay the Division’s review of an application. By rule, theDivision may terminate an application with unresolved deficiencies that remainspending for more than 180 days. See OAC 1301:6-3-15.1(K).Pursuant to Revised Code 1707.151(D), the Division may investigate any licenseapplicant and may require any additional information as it deems necessary inconsideration of the application.If the Division determines that an applicant lacks good business repute, theDivision will issue to the applicant a notice of intent to deny the application. Theapplicant must, within 30 days, either withdraw the application or, pursuant toRevised Code Chapter 119, request an administrative hearing. Failure to withdrawthe application or request a hearing within 30 days will result in the issuance bythe Division of a final order to deny the application.11

Ohio Investment Adviser HandbookII.i.Investment Adviser Representative LicensingAre you an "Investment Adviser Representative" under Ohiolaw?The Ohio definition of "investment adviser representative" (“IAR”) is contained inRevised Code 1707.01(CC) and parallels the federal definition (See CommissionRule 203A-3(a)). The flow chart, available at Appendix C, entitled "Are You anInvestment Adviser Representative Under Ohio Law?" and accompanying notes,provide a step-by-step guide through the elements of this definition.In general, an investment adviser representative is an individual who gives adviceon behalf of an investment adviser to a certain minimum number of natural personclients through regular meetings or communications. Supervised Person: Specifically, in order to be an investmentadviser representative, the person first must be a "supervisedperson” as defined in Revised Code 1707.01(DD) and generallymeans officers, directors and employees of an investment adviser aswell as others who provide advice on behalf of the investment adviserfirm.More than five Clients: The supervised person must have morethan five clients who are natural persons other than "exceptedpersons," and more than 10% of the clients must be natural personsother than "excepted persons." "Excepted person" is defined inRevised Code 1707.01(EE) and generally means certain wealthyand high net worth individuals.Client meetings: The supervised person must on a regular basissolicit, meet with, or otherwise communicate with clients of theinvestment adviser.All three of these elements must be met in order for a person to qualify asan investment adviser representative. However, even if a person meets all threeof these elements, Revised Code 1707.01(CC)(1)(b) provides that the person isexcluded from the definition of investment adviser representative if the naturalperson provides advisory services only by means of written materials or oralstatements that do not purport to meet the objectives or needs of specificindividuals or accounts.ii.How do I apply to be an IAR in Ohio?Ohio Revised Code 1707.161(D)(1) states that an application for an investmentadviser representative license shall consist of the information, materials, and forms12

Ohio Investment Adviser Handbookspecified in rules adopted by the Division. Ohio Administrative Code 1301:6-316.1(A) specifies that an application shall consist of: iii.A completed Form U-4 for each individual for whom theapplicant seeks to act as an investment adviser representative;The fingerprinting requirement, andThe license fee prescribed in ORC 1707.17(B).AnnualOhioIARDTotalsCost tableFeeUserFeeInvestment 100.00 0.0 100.00Adviser FirmInvestment 35.00 15.00 50.00AdviserRepresentativeFingerprinting RequirementAll investment adviser representatives are required to be fingerprinted whenapplying for a license. However, there are two exceptions to this rule: If the investment adviser representative is (or was) licensed as asecurities salesperson with the Division and has filed fingerprints withFINRA, it is not necessary to be reprinted, orIf the investment adviser representative has previously been licensedwith the Division and previously filed fingerprints, it is not necessary tobe reprinted.For Ohio residents, the Division only accepts electronic fingerprints taken viaWebCheck. Below is a website you can use to find a WebCheck location nearyou:Ohio Attorney General WebCheck Community-Listing13

Ohio Investment Adviser HandbookA WebCheck facility will request the “reason for printing.” Please have theWebCheck personnel choose “other” and fill in “IAR Registration, pursuant toOAC 1301:6-3-16.1.” The impressions will be forwarded directly to the AttorneyGenerals’ Bureau of Criminal Investigation (“BCI”) and then be sent to theDivision.It may be necessary to notify the WebCheck personnel that thefingerprint results must be sent directly to the Division, not to the adviser/firm tothen route them to the Division. The Division can only accept results if they comedirectly from BCI.The Division cannot accept fingerprint results directly from the applicant or theiremploying firm. Please bring the Division’s address to the facility for the results tobe sent directly to the Division:Ohio Department of CommerceDivision of Securities77 South High Street, 22nd FloorColumbus Ohio 43215For non-Ohio residents needing fingerprints, please contact the Division at(614) 644-6292, and a Division-specific fingerprint impression card will beforwarded to you.iv.Minimum Competency – Series ExaminationsOhio Administrative Code 1301:6-3-16.1(B)(1)For Investment Adviser Representatives (IAR) taking examinations – On or afterOctober 1, 2018 An IAR applicant must satisfy the minimum competencyrequirements for licensure by;I.Achieving a passing score on the SIE andII.Achieving a passing score on one of the following tests administered byFINRA: Investment company representative (IR), series 6 top off;General securities representative (GS), series 7 top-off;14

Ohio Investment Adviser Handbook III.Direct participation programs representative (DR), series 22 top-off;General securities principal, series 24;Investment company and variable contracts principal, series 26; orDirect participation programs principal, series 39; ORAchieve a passing score on one of the following tests administered byNASAA: Uniform securities agent state law examination, series 63; Uniform investment adviser law examination, series 65; Uniform combined state law examination, series 66.For IAR applicants having taken examinations prior to October 1, 2018 – AnIAR applicant must have achieved a passing score on one of the following testsadministered by FINRA or NASAA to satisfy the minimum competencyrequirements for licensure: Investment company and variable contracts representative, series 6;General securities representative, series 7;Direct participation programs representative, series 22;General securities principal, series 24;Investment company and variable contracts principal, series 26;Direct participation programs principal, series 39;Corporate securities representative, series 62;Uniform securities agent state law examination, series 63;Uniform investment adviser law examination, series 65;Uniform combined state law examination, series 66.In Ohio, there is no lapse period for the validity of the series examinations. Allpassing scores on qualifying exams, taken at any time, are considered for meetingminimum competency.If you are a sole proprietor, there are additionalrequirements, please refer to that section of the handbook.An applicant who is not affiliated with a FINRA-registered securities dealer mayregister for the Series 63, Series 65 or Series 66 by submitting to FINRA acompleted Form U-10, Uniform

investment advisory services to qualify as an investment adviser. Rather the test is whether any part of the person's activities meet the three elements of "for compensation," "engaged in the business," and "regarding securities." For example, a recommendation to sell securities holdings in order to purchase a .

Related Documents:

Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .

May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)

̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions

Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have

On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.

Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được

66 examinations and has not had a lapse in registration as an investment adviser or investment adviser or investment adviser representative in any state other than this Department for a period exceeding 2 years immediately prior to the date of filing an application with the Commission.

Academic Writing Certain requirements pertain to work written by students for higher education programmes. If you are a new student or perhaps returning to study after a break you may feel that you need help with developing appropriate skills for academic writing. This section is designed to help you to meet the requirements of the School in relation to academic writing. Continuous assessment .