Verizon Wireless Family Locator 4.9 User Guide
Verizon Wireless Family Locator 4.9 User GuideContentsLet’s get started . 2Sign up, then activate phones! . 2Use the Activation Wizard . 3Set Up an Android Phone. 4Set Up a BlackBerry Phone . 6Set Up a Feature Phone . 8Set Up an Older Phone . 10Protecting Your Family’s Privacy . 12How to’s . 13On a ComputerSign in to the Family Locator Web Site . 13Locate Family Member Phones on a Map . 14Create a Scheduled Location Update . 15Create an Arrival/Departure Update. 16Search for Places of Interest Near a Phone . 19Send Directions to a Family Member Phone . 20Send a Text Message from Your Computer . 21Send a Location to VZ Navigator . 22Set Family Preferences such as Privacy Controls, Login Permission, and More . 23Add a Contact . 24View Location History . 25On Your PhoneSign in to Family Locator on Your Phone . 26Locate Family Member Phones . 27Search for Nearby Places of Interest . 28Find Out More About the Family Locator Phone App . 29
Welcome to Family Locator!Let’s get started.Follow these setup steps to take fulladvantage of the many exciting featuresincluded with Verizon Family Locator.Soon you’ll be locating family memberphones and staying connected using thelatest in location technology.It only takes two steps:1Sign up for service.On a computerGo to www.vzw.com/familylocatorand add a Family Locator subscriptionto your account.Family Locator is foryour whole family!At Work or HomeUse a computer to locate family memberphones. There’s a web site for that. Seepage 13.On the GoUse your phone to locate family memberphones. For Android users, there’s an app.For everyone else, use your phone’s webbrowser. See page 26.Locate the Phones on Your Account.2Activate phones.On a computerFor more refined results, each family memberphone needs the app and must have locationservices turned on.*The activation wizard guides you through the stepsto set up family member phones quickly.At a storeSign up at your local retail store. To findstores, go to www.vzw.com and selectStore Locator.Or call Customer ServiceDial *611 from your cell phoneor call (800) 922-0204Monday-Sunday 6am-11pm.Use a web browser to sign in athttp://familylocator.vzw.com.Accept Terms & Conditions, then:Click Activate.For activation details: See page 3.With this version of Family Locator, you canlocate any cell phone on your family account,BUT—you’ll get more refined results with afully compatible phone.* For the latest list offully compatible phones, visit:www.vzw.com/familylocator.No Activate button? No worries.You’re good to go!*If you signed up for Family Locator before March 2012and want to upgrade to the latest pricing plan andfeatures, go to your My Verizon account. First, cancelexisting Family Locator service, then follow the promptsto add the new version.*Not all phones are fully compatible with Family Locator. If youhave one of these phones, there is no software to install. Althoughwe can still locate the phone, you’ll get more refined results whenyou choose a phone from our list of fully compatible phones:www.vzw.com/familylocator.Family Locator 4.9 User Guide 4/10/2012Your family’s phones are already set upand ready to locate.Copyright 2012 Verizon Wireless2
Let’s get started.Activate PhonesAfter you sign up, use the activation wizardto set up family member phones quickly.Each family member phone needs the appand must have location services turned on.The wizard guides you through the steps.Let’s get started Activate family member phones with124Use a web browser on a computer to go tohttp://familylocator.vzw.com.Sign in with your My Verizon User ID or phone number,and your password.Enter User ID or phonenumber, and password.Then click Sign In.Here’s what the activation wizard helps you do: Check that each family member phone is turned on,a web browser on a computer Protecting Your Family’s PrivacyClick Activateand followthe on-screeninstructions.but not in use for calls, text messages, or apps.A pop-up lets you know that phones need the app.3 Check that the phone is connected and in service. Download the app. Steps are included for eachphone type.ClickClose. Turn on location services on the phone.Locate the Phones on Your Account.With this version of Family Locator, you can locateany cell phone on your family account, BUT—you’llget more refined results with a fully compatiblephone.* For the latest list of fully compatiblephones, visit: www.vzw.com/familylocator.What’s this?In this guide, thepicture lets you know to use aweb browser on a computer forthe steps on the page.Family Locator 4.9 User Guide 4/10/2012*If you signed up for Family Locator before March 2012 andwant to upgrade to the latest pricing plan and features, go toyour My Verizon account. First, cancel existing Family Locatorservice, then follow the prompts to add the new version.Copyright 2012 Verizon Wireless3
Let’s get started.Set Up an Android Phone — Download the AppGo to http://mobile.vzw.com/fl:There are two ways to get the app. Go to thelink, or go to the Android Market .1Each family member phone needs the app andmust have location services turned on. You canalso use the Android app to locate family members.On an Android phone, open the browserand go to http://mobile.vzw.com/fl.Follow the instructions to get the app onthe phone.Or, go to the Android Market :1Tap Market.2Set Up an Android Phone Download the VerizonFamily Locator App3 Check Location SettingsNOTE:Not all Android phones are fullycompatible with Family Locator.For an updated list of fullycompatible phones, visit:www.vzw.com/familylocator.Or, on the Android Market, searchfor the app, then read more aboutwhich Android phones are fullycompatible with Family Locator.These screens are simulated. Yours may vary.On an Android phone, on the Home screentap Market.456On the Android Market screen, tap Search.Tap Search.Enter Verizon Family Locatorand then tap Search.Enter VerizonFamily Locator,then tap Search.From the list of search results, tap Verizon Family Locator.Tap VerizonFamily Locator.Tap Install, and then accept terms of service. The appdownloads. This may take a few moments.Tap Open to complete the installation. After you open theapp, the Family Locator icon appears in the App tray.After downloading, tapOpen to complete theinstallation.ContinuedFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless4
Let’s get started.Set Up an Android Phone — Check Location Settings1On an Android phone, press theMENUkey.Press Menu.4On an Android phone, follow these steps tocheck that location services are turned on.Set Up an Android Phone Download the VerizonScroll to and select Google locationservices, Standalone GPS services andVZW location services.When a feature is enabled, a check mark isdisplayed.2Tap SettingsConfirm that there is acheck mark next toGoogle location services,Standalone GPS servicesand VZW location services.Tap Settings.Family Locator App Check Location Settings3Scroll to and tap Location & security.5If prompted, touch Agree to grant yourpermission to allow location services onyour phone.Tap Location & security.These screens are simulated. Yours may vary.Family Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless5
Let’s get started.Set Up a BlackBerry Phone — Download the AppGo to http://mobile.vzw.com/fl:Each family member phone needs the appand must have location aiding turned on.1On BlackBerry phone, open the browserand go to http://mobile.vzw.com/flto get the app on the phone.Go to the link, thenfollow the on-screeninstructions.Set Up a BlackBerry Phone Download the VerizonFamily Locator App Check Location AidingNOTE:Not all BlackBerry phones are fullycompatible with Family Locator.For an updated list of fullycompatible phones, visit:www.vzw.com/familylocator.ContinuedFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless6
Let’s get started.Set Up a BlackBerry Phone — Check Location Aiding1On BlackBerry phone, follow these steps tocheck that location services are turned on.Set Up a BlackBerry Phone Download the VerizonFamily Locator App Check Location Aiding23456On a BlackBerry phone, press theMenu key.Select Location Aiding, then select Enabled.Select Location Aiding,then Enabled.Scroll to and select Options.Select Options.7Scroll to and select Advanced Options.Confirm that location settings are correct.Location settingsshould look like this.Select AdvancedOptions.Scroll to and select GPS.Select GPS.Select GPS Services, then select LocationOn.Select GPS Services,then Location On.These screens are simulated. Yours may vary.Family Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless7
Let’s get started.Set Up a Feature Phone — Download the App from Media Center12After the app downloads, the Family Locatoricon appears on the APPS page.On a feature phone, on theopening screen, select Menu,then select OK.You’ll see the FamilyLocator icon on theAPPS page.Each family member phone needs the appSelect Media Center, thenand must have location services turned on.select OK.On a feature phone, follow these steps todownload the app and turn location on.Select MediaCenter, thenSet Up a Feature Phoneselect OK. Download the VerizonFamily Locator App fromMedia Center Turn Location On3Select Apps, then select OK.Select Apps,then select OK.NOTE:Not all feature phones are fullycompatible with Family Locator.For an updated list of fullycompatible phones, visit:www.vzw.com/familylocator.4In Shop Apps, scroll to and selectthe Family Locator app, thenselect OK.In Shop Apps, scroll toand select Family Locator,then select OK.These screens are simulated. Yours may vary.ContinuedFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless8
Let’s get started.Set Up a Feature Phone — Turn Location On1On a feature phone, follow these steps tocheck that location services are turned on.2On a feature phone, on the opening screen,select Menu, then select OK.4Scroll to Location, then select OK.Select Settings & Tools, then select OK.Go to Location.Go to Settings& Tools.5Set Up a Feature Phone Download the VerizonFamily Locator App fromMedia Center Turn Location OnSelect Location On, then select OK.Check thatLocation is On.(N O T E : On some phones, this option iscalled Settings.)3Scroll to Phone Settings, then select OK.Go to PhoneSettings.“Location On” displays to confirm thesetting is active.These screens are simulated. Yours may vary.Family Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless9
Let’s get started.Set Up an Older Phone — Download the App from Media Center1On a feature phone, go to Menu.4Select Get New Applications. Thephone downloads a list ofavailable apps.7When you see the message “Appinstalled successfully. Would youlike to run it?” select Yes.Each family member phone needs the appand must have location services turned on.On an older feature phone, follow thesesteps to download the app and turn onlocation services.Set Up an Older Feature Phone Download the VerizonFamily Locator App fromMedia Center2Select Media Center.5 Turn Location OnNOTE:Not all feature phones are fullycompatible with Family Locator.For an updated list of fullycompatible phones, visit:www.vzw.com/familylocator.Scroll through the list and selectthe Family Locator app.(N O T E : The app will be underTravel & Navigation on somephones.)3Select Browse & Download.6Select FREE Subscription. Thephone downloads the app.This may take up to 2 minutes.These screens are simulated. Yours may vary.ContinuedFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless10
Let’s get started.Set Up an Older Phone — Turn Location On1On a feature phone, on the opening screenselect MENU.4Scroll to Location and press OK.On an older feature phone, follow thesesteps to check that location services areturned on.Set Up an Older Feature Phone Download the VerizonFamily Locator App fromMedia Center2Select the Settings & Tools menu.5Select Location On and press OK. Turn Location On3Scroll to System or Phone Settings(depending on phone model) and press OK.“Location On” displays to confirm thesetting is active.These screens are simulated. Yours may vary.Family Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless11
Let’s get started.Protecting Your Family’s PrivacyFamily Locator is a secure service, and your privacy isvery important to us. That’s why only authorized memberson your family’s account can use Family Locator to locatethe phones on your family account.Plus, we give you the flexibility to set each family member’s privacy controls. On the Edit Profile page, set whetheror not a phone can be located by other family members.Only the account owner can change privacy settings on theEdit Profile page, or change any other Family Locatorsettings. The account owner can also control who in thefamily is allowed to sign in to Family Locator.Other family members can use Family Locator to locatephones, send text messages, add contacts, and view savedlocations and location history. They cannot access or useany other Family locator features.For steps to edit a Family Locator profile, see page 23.4Things you can do to help protectyour family’s privacy Never share your My Verizon password with others, andremind your child to keep their password secret, too. Sign out when you’re finished using Family Locator, andremind your child to do the same, especially on a publicor shared computer. Also, we sign you out automaticallyafter a period of inactivity. Review Family Locator privacy settings on each person’sEdit Profile page. You can decide whether or not to allowfamily members to locate each other’s phones. * Review the Location Privacy Settings for your My Verizonaccount profile. You can control whether any locationservice can locate you all the time, or must ask you eachtime before sharing your location, or may never shareyour location.If you do not want family membersto locate your phone, answer Nohere, on the Edit Profile page.**This option is available for subscribers whopurchased Family Locator service afterMarch 2012. See page 2 for steps to upgrade.Family Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless12
How to.Sign in to the Family Locator Web Site12On a Computer Sign in to the Family Locator Web Site Locate Family Member Phones34Use a web browser on a computer to go tohttp://familylocator.vzw.com.Depending on your settings, when you sign in, FamilyLocator immediately begins locating all family memberphones.On the sign-in screen, enter your cell phone numberwith no dashes, spaces or parentheses.Enter your My Verizon password.Click Sign In.Enter My Verizon User ID orphone number.on a Map Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aPhone Send Directions to a Family MemberEnter My VerizonPassword.Click Sign in.Phone Send a Text Message from YourComputer Send a Location to VZ NavigatorEdit Family PreferencesAdd a ContactView Location HistoryFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless13
How to.Locate Family Member Phones on a MapLocate all family member phones withone click, or locate each phoneindividually.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.Click Locate All to locate all family member phones onone aerial photo or map. Or, click Locate next to theperson’s name.Click Locate All, orclick Locate nextto the name.Click Bird’s eye to get adifferent perspective onthe location.Note: Bird’s-eye imagesare available only atcertain zoom levels andlocations.On a Computer Sign in to the Family Locator Web Site Locate Family Member Phoneson a Map Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aClick iconfor locationdetails.PhoneClick Road for a map. Send Directions to a Family MemberPhone Send a Text Message from YourComputer Send a Location to VZ NavigatorEdit Family Preferences3Click a family member’s icon to see the locationaddress and other details.Add a ContactView Location HistoryFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless14
How to.Create a Scheduled Location UpdateGet automatic updates of the location of afamily member phone at scheduled times(for example, 9am, 3pm, 6pm). Or, sendupdates to any of your contacts. Updatesare sent by email or text message.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.3Click Add Update, then click Add Scheduled Update.Enter a name, select the phone to locate, select whoreceives updates, and whether updates are by email ortext message. Then click Next.On a ComputerEnter Details, thenclick Next. Sign in to the Family Locator Web Site Locate Family Member Phoneson a MapClick Add Update. Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near a4PhoneSelect the days or date, expiration date, and time forthe update. Then click Next. Send Directions to a Family MemberPhone Send a Text Message from YourComputer TIP:Enter Preferences,then click Next.Click Add Scheduled Update.Send a Location to VZ NavigatorEdit Family PreferencesAdd a Contact5View Location HistorySend scheduled location updates to otherVerizon subscribers, such as caregivers. First,add the name to your contact list (see page 24).Family Locator 4.9 User Guide 4/10/2012Click Create.Click Create.Copyright 2012 Verizon Wireless15
How to.Create an Arrival/Departure Update — Use an Address to Define a LocationIf the person’s phone is fully compatiblewith Family Locator, you can receiveautomatic arrival and departure noticeswhen the person arrives or departs fromzones around places such as home orschool. First, define the location using anaddress or map. Then, add the update.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.4Click OK.In the search box, enter an address, then click thesearch button.TIP: Type an address inthe search box, thenclick the search button.On a Computer Sign in to the Family Locator Web Site Locate Family Member PhonesClick OK.on a Map Create a Scheduled Location Update Create an Arrival/Departure Update Use an Address or Mapto Define a Location Add the Update Search for Places of Interest Near aPhone3Click the location marker, then click Save. Send Directions to a Family MemberPhone Send a Text Message from YourComputer Send a Location to VZ NavigatorEdit Family PreferencesClick marker,then click Save.Add a ContactView Location HistoryFamily Locator 4.9 User Guide 4/10/2012ContinuedCopyright 2012 Verizon Wireless16
How to.Create an Arrival/Departure Update — Use a Map to Define a LocationYou can define a location using a map,instead of the address.123On a ComputerUse a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.5Enter a name, then click Save.Use the zoom and navigation controls to display thedesired location.Enter name,then click Save.Click Locations, then click Add Location.Optional: Click Moveto change location. Sign in to the Family Locator Web Site Locate Family Member Phoneson a MapClick Save. Create a Scheduled Location Update Create an Arrival/Departure Update Use an Address or Mapto Define a LocationZoom to the location,click Locations, clickAdd Locations, thenclick on the map. Add the Update Search for Places of Interest Near aPhone Send Directions to a Family MemberPhone Send a Text Message from Your4Click the location on the map, then click Save. FamilyLocator uses a red ball shape to mark the location.Computer Send a Location to VZ NavigatorEdit Family PreferencesAdd a ContactView Location HistoryContinuedFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless17
How to.Create and Arrival/Departure Update — Add the UpdateYou can send arrival/departure notices toanyone on your contact list. Before youadd an update, define the location usingan address or map. See page 16-17.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.Click Add Update, then click Add Arrival/DepartureUpdate.4Select location, set the boundary distance, set whetherfor Arrival and/or Departure, and set the expiration.Then click Next.On a Computer Sign in to the Family Locator Web Site Locate Family Member PhonesClick Add Update.on a Map Create a Scheduled Location Update Create an Arrival/Departure Update Use an Address or Mapto Define a Location Add the UpdateClick AddArrival/DepartureUpdate.Enter Preferences,then click Next. Search for Places of Interest Near aPhone Send Directions to a Family MemberPhone Send a Text Message from Your3Enter a name, select the phone to locate, select whoreceives updates, and whether updates are by email ortext message. Then click Next.Computer 5Click Create.Click Create.Send a Location to VZ NavigatorEdit Family PreferencesAdd a ContactView Location HistoryFamily Locator 4.9 User Guide 4/10/2012Enter Details, thenclick Next.Copyright 2012 Verizon Wireless18
How to.Search for Places of Interest Near a PhoneFind local places of interest such asgrocery stores, gas stations, local parks orschools near a family member phone.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.5Click a location marker to view details.Click Locate next to the person’s name. Once located,click the person’s icon for more options.Click a markerClicka markerfor details.for details.On a Computer Sign in to the Family Locator Web Site Locate Family Member Phoneson a Map Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aPhone Send Directions to a Family MemberClick icon.3Click Search, then click Search Nearby.Click SearchNearby.Optional: Click SendMessage to sendlocation in a text,or to VZ Navigator.Phone Send a Text Message from YourComputer Send a Location to VZ NavigatorClick Search.Edit Family PreferencesAdd a ContactView Location HistoryFamily Locator 4.9 User Guide 4/10/20124Optional: Scrollthrough list toselect a location.Enter search words, then click Search.Enter search words,then click Search.Copyright 2012 Verizon Wireless19
How to.Send Directions to a Family Member PhoneSend a text message with directions to orfrom a family member’s location. Thedirections you see with your web browseralso include a map with routing details.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.5Click Send Directions.Click Locate next to the person’s name. Once located,click the person’s icon for more options.Click Send Directions.On a Computer Sign in to the Family Locator Web Site Locate Family Member Phoneson a Map Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aPhone Send Directions to a Family MemberClick icon.3Click Search, then click Directions From orDirections To.6Select recipients, then click Send to send a text messagewith written directions.Phone Send a Text Message from YourClick Search, then clickDirections From orDirections To.Computer Send a Location to VZ NavigatorClick Search.Edit Family PreferencesAdd a Contact4View Location HistoryEnter the address, then click Get Directions.Select names and click button. Then click Send.Enter the address, thenclick Get Directions.Family Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless20
How to.Send a Text Message from Your Computer12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.Click the person’s name, then click Send a text message.On a Computer Sign in to the Family Locator Web Site Locate Family Member Phoneson a MapThe text messagedisplays in the recipient’sinbox, along with othermessages. Reply is notavailable. Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aPhone Send Directions to a Family MemberPhone3Select recipients, enter up to 160 characters of text, thenclick Send. Send a Text Message from YourComputer Send a Location to VZ NavigatorEdit Family PreferencesAdd a ContactEnter recipientsand text, then clickSend.View Location HistoryFamily Locator 4.9 User Guide 4/10/2012Copyright 2012 Verizon Wireless21
How to.Send a Location to VZ NavigatorSend the location of a family memberphone to VZ Navigator, if available on therecipient’s account.12Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.Click Locate next to the person’s name. Once located,click the person’s icon for more options.On a ComputerClick a markerfor details.Select recipients, entertext, then click Send. Sign in to the Family Locator Web Site Locate Family Member Phoneson a MapClick icon. Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aPhone Send Directions to a Family MemberPhone Send a Text Message from Your4Select recipients, enter up to 160 characters of text ifdesired, then click Send to send to VZ Navigator.3Click Send Message, then click Send to VZ Navigator.Computer Send a Location to VZ NavigatorThen click Sendto VZ Navigator.Edit Family PreferencesAdd a ContactView Location HistoryFamily Locator 4.9 User Guide 4/10/2012Click Send Message.Copyright 2012 Verizon Wireless22
How to.Set Family Preferences such as Privacy Controls, Login Permission, and More1The account owner can set up family member profiles to store privacy settings, loginpermissions, contact info, and other details.2If you have an earlier version of FamilyLocator, your screens look slightly differentand some options may not be available.Use a web browser on a computer to sign in to FamilyLocator at http://familylocator.vzw.com.Click the person’s name, then click Edit profile.Click Edit profile.On a Computer Sign in to the Family Locator Web Site Locate Family Member PhonesAccount Owner: In your profile, you can: Set whether you receive an alert ifsomeone disables location serviceson their phone.on a Map Create a Scheduled Location Update Create an Arrival/Departure Update Search for Places of Interest Near aPhone3 Turn the locate-all-on-sign-inEnter name and email, select avatar, select privacy settings, set loginpermission, select time zone, then click Save.feature on or off. Set the default view to aerial photoor road map. Send Directions to a Family MemberPhone Send a Text Message from YourSend a Location to VZ NavigatorPrivacy Settings Set whether family members can locate this person’s phone.Edit Family Preferences Set whether the person’s location isComputer Add a ContactView LocationHistoryalways shared with family, or whetherthe person is asked each time.Time Zone Set the time zoneso any locationupdates occur atlocal time.Family Locator 4.9 User Guide 4/10/2012Set options,then click Save.Copyright 2012 Verizon WirelessLogin Permission Set whether the person is allowed tolog in to Family Locator and locatefamily members.23
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phones and staying connected using the latest in location technology. Welcome to Family Locator! 2 Activate phones. For more refined results, each family member phone needs the app and must have location services turned on.* The activation wizard guides you through the steps to set up family member phones quickly. On a computer 1 Sign up for .
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Not Yet a Verizon Customer - If the user is not yet a Verizon customer but wishes to sign up for Verizon service - Complete the Not yet a Verizon customer field by entering a work email address The user will receive an email to start the shopping experience The ECPD ID will be added to the account once the activation is complete
