Focus: Enterprise Mobility Management - Bitpipe

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterpriseHow to find the right mobility strategy foryour SMERene Millman, guest contributorWhen budgets are tight, as they are for most small and medium-sizedenterprises (SMEs), having a mobile strategy may seem an extravagance.However, most businesses use a mobile device in one way or another, somaximising their usefulness is a must.According to the Office of National Statistics, (ONS) the amount of peopleregularly working from home has risen to 4.2 million in the last decade and it’sexpected that half of the UK’s workforce will be working remotely by 2020.Furthermore, the latest figures from the Department for Business, Innovation &Skills (BEIS) say that 16.1 million people work for SMEs – 60% of all privatesector employment in the UK.According to Myles Leach, managing director at voice-over-IP (VoIP) firm NfonUK, it stands to reason that SMEs are and will continue to be affected by thischange in working trends: “Employees need and want to have the opportunity towork flexibly. But crucially it benefits the SME. It saves on office space andcosts,” he says.Page 10 of 28

Focus: Enterprise Mobility ManagementIn this e-guide“Operations can continue when a site is shut because of bad weather or formaintenance. There will invariably be fewer staff ‘sick days’ as they can stillwork during school holidays and when children are ill.”The top enterprise mobilitymanagement resources –Bringing mobile into SMEs and bring things up to dateFebruary 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterpriseWhat works for one SME won’t necessarily work for another, but beforeadopting a mobility strategy it’s important to look at what’s already in place, todetermine where changes need to be made. According to Andres Richter, CEOat cloud ERP specialist Priority Software, in a survey his firm carried out of 500UK senior decision-makers, over a third did not have the correct technology tosupport mobile working, and 43% couldn’t perform business-critical functions ona mobile application.“If the company already has business software applications in place, theyshould see if their vendors already offer mobility tools. For example, manymodern ERP systems now support mobile application generators which allowusers to create a range of applications from their mobiles and use them toperform core business processes no matter where they are. These can becreated in a matter of minutes, and don’t require high levels of IT expertise,perfect for SMEs looking to enhance their mobility strategy using existingtechnology,” he says.Jon Wrennall, chief technology officer at cloud software supplier Advanced,says that SMEs should look to place employees at the heart of their mobilePage 11 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterprisestrategy, “empowering them to use mobile technology to streamline their tasksand minimising the chances of departments working in siloes”.He adds that SMEs can use the cloud to help facilitate mobile working, whichenables users to work on the move and still have all the real-time informationthey need at their fingertips.“The cloud is a key driver in making mobile strategies success but implementingsuch a strategy is often seen as a bold move as some SMEs lack confidence inadoption and don’t understand the positive role it can play,” says Wrennall.“SMEs should therefore look to take incremental steps. For example, they cantrial mobile technology will a select set of employees who can then sharefeedback with those that aren’t yet familiar with it. It also enables SMEs toassess areas for improvement,” he says.Device and service choiceWrennall said that when it comes to devices and service choice, not everyone isfamiliar with mobile devices. Some will be more receptive to changing theirworking practices, while others might not.“SMEs should give more support to those that need it and educate them on thebenefits of mobile and the cloud. They should work closely with staff to find outtheir pain points, as this will determine what devices and services they chooseto implement,” he says.Page 12 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterpriseHe adds that a move to a mobile strategy should be considered with the samelevel of due diligence as any other significant investment within a business.Before choosing what device or service to adopt, SMEs must consider how atransition will impact their staff and customers as well as choose a provider thatcan illustrate a clear and structured pathway for moving staff and data to mobiletechnology as smoothly as possible.“Device and service providers must be able to show they are going to be a longterm value adding partner and that they’re in it for the long haul,” says Wrennall.Organisations would be well advised to use just one type of device or at leastminimise the number of unique hardware/software configurations,” according toJack Zubarev, president at Parallels, a supplier of desktop and applicationvirtualisation software.“The cost of delivering and supporting applications simply increases with eachunique device/software combination. Further device replacement and refreshwill become far less expensive if one can standardise not just on device vendorsbut on the specific configuration(s),” he says.“But then again, most organisations do not have the luxury of thisstandardisation as employees bring their own devices. In this case universalremote delivery of applications to any device, will likely provide the most costeffective solution and isolate software delivery from underlying devicehardware.Page 13 of 28

Focus: Enterprise Mobility ManagementMaking mobility secureIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitySMEs are in as much danger from cyber criminals as larger enterprises. DavidEmm, principal security researcher at Kaspersky Lab, says that if SMEsoverlook mobile security, they run the risk of leaving a big gap in their securitydefences. He adds that his firm detected 5,730,916 malicious installationpackages, 94,368 mobile banking Trojans and 544,107 mobile ransomwareTrojans in 2017.strategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterprise“One of the dangers is that mobile technology ‘creeps’ into the business andisn’t necessarily considered in the same way as desktop or laptopsecurity. Consider the BYOD [bring-your-own-device] trend, for example, wherestaff use their own devices for business,” he says.“This isn’t a bad thing per se, but it’s important that businesses include mobile intheir risk assessment, just as they would for any other technology they use: i.e.looking at what assets they have, how are they used, how is data stored/moved,who has access to it, who might want it and how might they try to access itetc. In this sense, mobile security should be considered as part of an overallsecurity strategy.”One of the biggest trends affecting mobile strategy and security is BYOD. “Nolonger can organisations insist on a device to be used by employees,” saysClive Longbottom, service director at Quocirca. “This is made worse by thechanges in workforce – contractors, consultants, specialists and so on cannotPage 14 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –be forced to use a specific device, but can be forced to allow the organisation tocreate a secure partition on their device.”Employees at smaller companies may not realise that, when downloading anapp, where that app came from.February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approach“Employees can search on an App Store and find any number of apps thatpurport to be able to do what they want. Individuals tend not to even check tosee where the developer comes from (for example, Russia or China) and willhave no capabilities to check the traffic between their device and the backendservers,” says Longbottom.to enterprise mobilityHow to approach mobilepassword management forthe enterprise“By creating a secure partition, users can be prevented from loading apps on toit, with only the company-approved apps being available to them. Sure, theindividual can still install apps on their part of the device, but these apps will nothave access to any corporate data.”Putting best practice into your mobile strategyPriority’s Richter says the best tip is to understand where in the business amobility strategy will add value. “Is it more important for your HR and accountingteam to be mobile, or your field service reps? Although the end goal should befull mobility across the board, initially, instead of trying to do everything at once,being selective about what parts of the business would benefit from goingmobile will increase the chances of a strategy sticking,” he says.Page 15 of 28

Focus: Enterprise Mobility ManagementIn this e-guideLeach says that line managers must be confident that staff are aware how touse, and are using, technologies available so that employees are just effectiveat their job when out of the office.The top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SME“There also need to be clear policies for working from home, such as allocateddays and shared calendars. However, the most crucial factor to ensure asuccessful mobile strategy is creating a positive culture for mobile working. Doemployees feel comfortable asking for and then working from home? Doyou trust that they will be working, or do you think that they will be swilling tea allday whilst signing for neighbours’ Amazon deliveries?” he says.Australia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterpriseShould SMEs worry about 5G? What does the future hold for SME mobilestrategies?At some point in the next few years, 5G networks will begin to becommercialised. 5G devices should be expected to consume less energy andthus improve battery life. 5G networks will have higher data rates and lowerlatency than previous mobile generations.These new networks will come with features to give companies better mobilityand flexibility. This will be useful for SMEs with remote employees being able towork anywhere and retain workplace-like bandwidth and connectivity.The internet experience of 5G for field employees will be better in a number ofways. Internet-connected vehicles and machinery can be more easily monitoredPage 16 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterprisePage 17 of 28in real-time. It should also be easier to get analytical data into managementhands to enable quicker decisions wherever employees are. These shouldmake an impact on a business’s productivity.

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityAustralia's holistic approach to enterprisemobilityBeverley Head, guest contributorA sea change is underway in how organisations tackle enterprise mobility inAustralia. While mindful of the productivity and flexibility benefits of enterprisemobility, Australian organisations are still determined to achieve systemsgovernance to ensure security and preserve privacy.This has prompted a more holistic approach to enterprise mobility management,often resulting in companies selecting service-based rather than point products.How to approach mobilepassword management forthe enterpriseAccording to research firm IDC, Australia is one of the most progressivemarkets for enterprise mobility in Asia-Pacific and Japan, with organisationshaving shifted “from a defensive posture to a proactive approach regarding theiremployees’ use of mobile technologies”.Heralding that shift was the Australian Bureau of Statistics, which had sent out33,000 officers to run the most recent census using a mobile app running ontheir own mobile devices rather than rely on paper forms. The app wasdeployed and secured by MobileIron, an enterprise mobility software supplier.Page 18 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitySabharinath Bala, senior research manager at technology research companyIDC, says until recently, the focus with enterprise mobility management hadbeen on device security, so if a smartphone was lost or stolen, its content couldbe wiped, and the device locked.management resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterpriseHowever, enterprises today are now adopting all-encompassing methods tosecure all content and applications accessed beyond the walls of theirorganisations. “That is the prime concern for larger enterprises and large midsized companies,” he says.Bala noted that industry players like MobileIron, VMware and Microsoft hadalready acknowledged that protecting content was far more important than justsecuring devices. That content also includes data transmitted overcommunications networks, including unsecured wireless hotspots.Exponential growth in adoptionMichelle Bendschneider, executive director for Telstra Global Products, saysthere is currently evidence of “exponential growth in adoption of enterprisemobility solutions”.“Five years ago, it was very softly controlled adoption,” she says, adding thatwith disruptive technologies such as cloud-based apps and services, companiesof all sizes – from small businesses to large government departments – are nowexploring new ways of working.Page 19 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilityHowever, enterprise mobility is more than just putting mobile apps into thehands of workers. A range of technologies to support mobile users is necessaryto realise the full potential of enterprise mobility – especially given theexperience gulf between enterprise and consumer apps.management resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityHow to approach mobilepassword management forthe enterpriseForrester Research, another technology research firm, recommends a morecomprehensive approach that involves the use of mobile management softwarefrom the likes of AirWatch, Citrix and MobileIron, in concert with teammessaging platforms such as Microsoft Teams or Slack.It also advises organisations to adopt “progressive” web apps, which areessentially websites disguised as applications, and enhanced push notificationsto spur employees into action.Adopting enterprise mobilityIn Australia, the most enthusiastic adopters of enterprise mobility areorganisations in financial services, local and state governments, and lawenforcement agencies, according to IDC’s Bala.The Queensland Police Service, for example, has equipped 3,000 frontlineofficers with tablet computers, allowing them to access information whereverand whenever they want.“In split seconds, they can know who they are talking to, and whether thatperson has alerts against them,” says Queensland’s police commissioner IanPage 20 of 28

Focus: Enterprise Mobility ManagementIn this e-guideThe top enterprise mobilitymanagement resources –February 2018 EditionHow to find the right mobilitystrategy for your SMEAustralia’s holistic approachto enterprise mobilityStewart. “We have seen a huge increase in the number of checks done pershift.”The police claim the mobility project, which was rolled out through a managedmobility service contract with Telstra, has saved 30 minutes per shift per officer– time which can be redirected to more proactive activities than administration.Bendschneider says the time savings mean officers can perform 100 checks pershift, while “previously they might have done five”.Meanwhile, Motorola Solutions has signed a A 50m deal with Victoria Police toroll out a similar managed mobility service for 10,000 officers. Mobile devices,apps, round-the-clock service, device management and monitoring will beprovided as part of the deal.How to approach mobilepassword management forthe enterprise“Frontline officers will gain access to data when and where they need it most,helping them to manage their essential daily tasks with increased efficiency andsafety,” says Motorola Solutions vice-president and managing director SteveCrutchfield.“For example, it can alert officers about potentially dangerous suspects.Eventually, the application will free up officers’ time, enabling them to completeadministrative tasks in the field instead of back at the station.”Page 21 of 28

Focus: Enterprise Mobility ManagementIn this e-guideIn a separate sector, Telstra has delivered a managed mobile solution to theNSW Department of Family and Community services, replacing a manual andlargely pa

The top enterprise mobility management resources - February 2018 Edition Jack Madden, guest contributor This article is your guide to everything you need to know about enterprise mobility management and related topics. If you're new to EMM, you can learn the basics. If you're already familiar, bookmark this to find key resources. And if