Competencies Of SCRUM MASTERS
Competencies ofSCRUM MASTERS
INDEXINDEXINTRODUCTIONOVERVIEW OF THE COMPETENCIESCOMPETENCIESAND SUBCOMPETENCIESPERSONAL AGILITYPEOPLE AGILITYSTAKEHOLDER AGILITYRESULTS AGILITYMENTAL AGILITYCHANGE AGILITYINNOVATION AGILITYSYSTEMS AGILITYABOUT US23456814151719212225
INTRODUCTIONA Scrum Master acts as a Servant Leader for the Scrum Team and theorganization. They are responsible for coaching and guiding the ScrumTeam in becoming self-organizing and cross-functional. They haveto proactively identify and remove the impediments for the ScrumTeam to deliver high value products. A Scrum Master needs to ensurethat all the Agile and Scrum theories, rules, practices and values areunderstood well and followed by the Scrum Team and the organizationat all times. They strive to identify opportunities to ensure continuousimprovement of the Scrum Team and the organization, and also toensure effective product development. A Scrum Master must have aspecific set of competencies in order to be successful in their role andbe a Scrum Master, par excellence.What is Agile Cockpit’s Scrum Master CompetencyFramework?Our Scrum Master Competency Framework strives to articulate theexpected behaviors and the desired competencies to be successfulin the role of a Scrum Master. It will further help in assessing ScrumMasters based on 8 Agilities and 19 competencies. This enables datadriven insights into the journey towards Agile transformation of theScrum Masters.Request your assessment3
OVERVIEW OF THECOMPETENCIESPersonal AgilityMental AgilityThe ability to be self-aware andhave a realistic view of one’s ownstrengths, weaknesses and areasof improvement.The ability to think critically todeal with complex problems andexpand possibilities.People AgilityThe ability to understand andrelate to other people andcollaboratively work with them indynamic situations to harness andmultiply collective performance.Stakeholder AgilityThe ability to leverage datato understand and validatestakeholder’s/customer’sassumptions and hypotheses andensure complete stakeholder/customer satisfaction.Results AgilityThe ability to deliver valuableresults in short iterations byinspiring teams and enabling theorganization to execute long-rangestrategic plans.4Change AgilityThe ability to identify and seizeopportunities in a consistentlychanging environment andenabling teams to contribute tochange.Innovation AgilityThe ability to focus on untestedhypotheses and validate theirrelevance through continuousexperimentation to trigger creativediscovery and innovation.Systems AgilityThe ability to embrace, encourageand follow systems thinking, Agilevalues, principles and practices.
COMPETENCIES ANDSUB-COMPETENCIESPersonal AgilityMental Agility Emotional Intelligence Lean Thinking Active Listening Problem SolvingPeople AgilityChange Agility Servant Leadership Style Coaching Facilitation Teaching Communication Conflict ManagementStakeholder Agility CollaborationResults Agility Process Improvement Value Maximization5 Leading andFacilitating Change Adaptation to ChangeInnovation Agility CreativitySystems Agility Planning andOrganization Skills Systems Thinking Agile Principles andScrum Values
PERSONAL AGILITYEmotional IntelligenceDefinition:The Scrum Master is aware of, reflects upon and validates one’s ownemotions and perceptions, and its impact on the Scrum Team in aconsistently changing environment. The Scrum Master understandsothers’ feelings and emotional patterns and manages conflictwithin the Scrum Team in an iterative discovery while learning fromexperiences.Behavioral Indicators: Aware of, reflects upon and validates one’s own emotions andperceptions, and its impact on the Scrum Team in a consistentlychanging environment. Manages conflict in an iterative discovery while continuouslylearning from experiences. Understands others’ feelings and emotional patterns.6
Active ListeningDefinition:The Scrum Master is considerate and attentive while communicatingwith the Scrum Team and other employees for creating a cohesivespirit. It involves using verbal and non-verbal cues, being empathetictowards them, understanding their requirements and concerns. Thisleads to open and free flow of ideas and information while providingeffective feedback.Behavioral Indicators: Is considerate and attentive while communicating with the ScrumTeam and other employees for creating a cohesive spirit. Uses verbal and non-verbal cues, empathetically understandsthe Scrum Team and the organization, their requirements andconcerns. Ensures open and free flow of ideas and information whileproviding effective feedback.7
PEOPLE AGILITYServant Leadership StyleDefinition:The Scrum Master acts as a Servant Leader for the Scrum Team andthe organization. It involves prioritizing and ensuring personal andprofessional growth of the Scrum Team and the organization throughiterative discovery and learning from experiences. The Scrum Masterhelps the Development Team in becoming self-organizing, and crossfunctional during and after each Sprint. It also involves identifyingand removing all impediments that may hinder the development of areleasable working product.Behavioral Indicators: Prioritizes and ensures personal and professional growth of theScrum Team and the organization through iterative discovery andlearning from experiences. Helps the Development Team in becoming self-organizing, andcross-functional during and after each Sprint. Identifies and removes all impediments that may hinder thedevelopment of a releasable working product.8
CoachingDefinition:The Scrum Master is adept in Agile and Scrum and uses the knowledgeand learnings to ensure ongoing growth of the Development Team.It involves transfer of Agile knowledge, expertise and support to helpthe Development Team in becoming self-organizing, cross-functionaland multidisciplinary. It also includes helping the Scrum Teamimprove their performance through iterative retrospection, discoveryand learning from experiences in short iterations. The Scrum Mastercoaches the Product Owner and the organization about Agile andScrum practices.Behavioral Indicators: Is adept in Agile and Scrum and uses the knowledge and learningsto ensure ongoing growth of the Development Team. Transfers Agile knowledge, expertise and support to help theDevelopment Team in becoming self-organizing, cross-functionaland multidisciplinary. Helps the Scrum Team improve their performance through iterativeretrospection, discovery and learning from experiences in shortiterations. Coaches the Product Owner and the organization about Agile andScrum practices.9
FacilitationDefinition:The Scrum Master helps the Scrum Team and the organizationin adopting, understanding and practicing the Agile and Scrumprocesses. It involves supporting and assisting the Development Teamto think in their optimal capacity to iteratively discover and learnfrom experiences. The Scrum Master remains neutral and does nottake any stand in the discussions. The Scrum Master also enables theDevelopment Team by constantly removing impediments and resolvingconflicts within the team to facilitate and ensure frequent delivery of aworking product in each Sprint. The Scrum Master facilitates the regularScrum events and Scrum implementation at an organization level asrequested or needed.Behavioral Indicators: Helps the Scrum Team and the organization in adopting,understanding and practicing the Agile and Scrum processes. Supports and assists the Development Team to think in theiroptimal capacity to iteratively discover and learn from experiences. Remains neutral and does not take any stand in the discussions. Enables the Development Team by constantly removingimpediments and resolving conflicts within the team. Facilitates the regular Scrum events and Scrum implementation atan organization level as requested or needed.10
TeachingDefinition:The Scrum Master imparts knowledge and skills, and helps everyonein the Scrum Team and the organization understand about Agileprocesses, Scrum theory, practices, rules and values. It involvesteaching how to work more effectively in Sprints. The Scrum Masterhelps the Product Owner understand how to arrange ProductBacklog items to maximize value and about product planning in anempirical environment. It also involves helping the employees and thestakeholders enact Scrum and empirical product development.Behavioral Indicators: Imparts knowledge and skills, and helps everyone in the ScrumTeam and the organization understand about Agile processes andScrum theory, practices, rules and values. Teaches everyone how to work more effectively in Sprints. Helps the Product Owner understand how to arrange ProductBacklog items to maximize value and about product planning in anempirical environment. Helps the employees and the stakeholders enact Scrum andempirical product development.11
CommunicationDefinition:The Scrum Master ensures effective two-way communication with theScrum Team and the organization. It involves ensuring transparencyand high frequency interaction with the Development Team tounderstand the work flow of the team, and about any impedimentsthat they may be facing. The Scrum Master regularly interacts withthe Product Owner and the organization. The Scrum Master givesconstructive feedback to the Scrum Team for them to empirically anditeratively discover, learn and grow in their roles.Behavioral Indicators: Ensures effective two-way communication with the Scrum Teamand the organization. Ensures transparency and high frequency interaction with theDevelopment Team to understand the work flow of the team, andabout any impediments that they may be facing. Regularly interacts with the Product Owner and the organization. Gives constructive feedback to the Scrum Team for them toempirically and iteratively discover, learn and grow in their roles.12
Conflict ManagementDefinition:The Scrum Master identifies and manages conflicts among the ScrumTeam. It involves creating an open and transparent environment basedon learnings from experience through iterative discovery. The ScrumMaster helps the Scrum Team in self-organizing and learning how toresolve and manage their conflicts on their own. The Scrum Masterensures productive conversations and resolution of conflicts.Behavioral Indicators: Identifies and manages conflicts among the Scrum Team. Creates an open and transparent environment based on learningsfrom experience through iterative discovery. Helps the Scrum Team in self-organizing and learning how toresolve and manage their conflicts on their own. Ensures productive conversations and resolution of conflicts.13
STAKEHOLDER AGILITY*CollaborationDefinition:Stakeholders here means everyone except the Scrum Team. TheScrum Master leads and coaches the organization in adoption ofScrum. The Scrum Master helps the organization in planning Scrumimplementation within the organization. The Scrum Master workswith the employees and the stakeholders and helps them understandand enact Scrum. The Scrum Master also works with the other ScrumMasters of the organization to ensure effective application of Scrum inthe organization.Behavioral Indicators: Leads and coaches the organization in adoption of Scrum. Helps the organization in planning Scrum implementation withinthe organization. Works with the employees and the stakeholders and helps themunderstand and enact Scrum. Works with the other Scrum Masters of the organization to ensureeffective application of Scrum in the organization.*Stakeholders here means everyone except the Scrum Team.14
RESULTS AGILITYProcess ImprovementDefinition:The Scrum Master keeps a constant track and identifies opportunitiesto improve the Agile processes and the performance of the ScrumTeam. It involves using their Agile and Scrum expertise to ensure thatthe morale and the productivity of the Scrum Team remains high byconstantly and iteratively introducing changes.Behavioral Indicators: Keeps a constant track and identifies opportunities to improve theAgile processes and the performance of the Scrum Team. Uses their Agile and Scrum expertise to ensure that the morale andthe productivity of the Scrum Team remains high by constantly anditeratively introducing changes.15
Value MaximizationDefinition:The Scrum Master maximizes the value by helping the Product Ownerunderstand how to effectively manage the Product Backlog items. Itinvolves helping the Development Team to create high-value productsby coaching them in self-organization and consistently removingimpediments. The Scrum Master helps in causing the change thatincreases the productivity of the Scrum Team by proactively identifyingand acting upon the opportunities to do so.Behavioral Indicators: Maximizes the value by helping the Product Owner understand howto effectively manage the Product Backlog items. Helps the Development Team to create high-value products bycoaching them in self-organization and consistently removingimpediments. Helps in causing the change that increases the productivity of theScrum Team. Proactively identifies and acts upon the opportunities to causeproductive change.16
MENTAL AGILITYLean ThinkingDefinition:The Scrum Master works towards reducing activities that do notadd any value to the work done by the Development Team. Itinvolves ensuring effective utilization of the capacity and time by theDevelopment Team to incrementally deliver a working product. TheScrum Master focuses on continuous improvement by simplifyingthe processes in a dynamic environment. It involves encouraging theScrum Team to manage the work done by continuously visualizing andcontrolling the flow of the work.Behavioral Indicators: Works towards reducing activities that do not add any value to thework done by the Development Team. Ensures effective utilization of the capacity and time by theDevelopment Team to incrementally deliver a working product. Focuses on continuous improvement by simplifying the processesin a dynamic environment. Encourages the Scrum Team to manage the work done bycontinuously visualizing and controlling the flow of the work.17
Problem SolvingDefinition:The Scrum Master has an analytical mindset to solve the problemscoming their way with respect to promoting and supporting Scrumas defined in the Scrum Guide. It involves solving problems that maythwart the Development Team in becoming self-organized and crossfunctional. The Scrum Master proactively identifies and resolves thechallenges of being a servant leader to the Scrum Team and coachingthe organization in Scrum adoption.Behavioral Indicators: Has an analytical mindset to solve the problems coming their waywith respect to promoting and supporting Scrum as defined in theScrum Guide. Solves problems that may thwart the Development Team inbecoming self-organized and cross-functional. Proactively identifies and resolves the challenges of being a servantleader to the Scrum Team and coaching the organization in Scrumadoption.18
CHANGE AGILITYLeading and Facilitating ChangeDefinition:The Scrum Master leads the Scrum Team and the organization towardscontinuous improvement. It involves coaching and motivating themto iteratively learn from experiences and believing in and practicingthe Agile mindset. It also involves facilitating consistent change in theprocesses and practices followed by the Scrum Team and organizationto ensure their continuous improvement and development.Behavioral Indicators: Leads the Scrum Team and the organization towards continuousimprovement by coaching and motivating them to iteratively learnfrom experiences and believing in/enacting the Agile mindset. Facilitates consistent change in the processes and practicesfollowed by the Scrum Team and organization to ensurecontinuous improvement and development.19
Adaptation to ChangeDefinition:The Scrum Master helps the Scrum Team and the organization adapt tothe consistent changes through iterative discovery. It involves helpingand coaching the Product Owner to effectively manage and reorder theProduct Backlog in a dynamic environment by adapting to the changes.The Scrum Master helps and coaches the Development Team to inspectand adapt by learning through experience in each Sprint for continuousimprovement. The Scrum Master also helps the organization inbecoming Agile and adapting the Agile mindset.Behavioral Indicators: Helps the Scrum Team and the organization adapt to the consistentchanges through iterative discovery. Helps and coaches the Product Owner to effectively manage andreorder the Product Backlog in a dynamic environment by adaptingto the changes. Helps and coaches the Development Team to inspect and adaptby learning through experience in each Sprint for continuousimprovement. Helps the organization in becoming Agile and adapting the Agilemindset.20
INNOVATION AGILITYCreativityDefinition:The Scrum Master has an experimental mindset with a focus oninnovation and creativity to ensure continuous improvement andlearning in each Sprint. The Scrum Master empowers the Scrum Teamto be creative in their ways to maximize the value of the product. Itinvolves constantly removing impediments and bringing ideas forchange. The Scrum Master also helps the Scrum Team to creativelyexperiment with assumptions and hypotheses for effective productdevelopment.Behavioral Indicators: Has an experimental mindset with a focus on innovation andcreativity. Ensures continuous improvement and learning in each Sprint. Empowers the Scrum Team to be creative in their ways to maximizethe value of the product. Removes impediments and brings ideas for change for the ScrumTeam. Helps the Scrum Team to creatively experiment with assumptionsand hypotheses for effective product development.21
SYSTEMS AGILITYPlanning and Organization SkillsDefinition:The Scrum Master ensures that the Scrum events happen regularlyas scheduled and decided by the Development Team and in a “timeboxed” manner. It involves planning how to implement Agile andScrum adoption at the organization level and the steps to be taken tohelp the Scrum Team and the organization to continuously learn andgrow.Behavioral Indicators: Ensures that the Scrum events happen regularly as scheduled anddecided by the Development Team and in a “time-boxed” manner. Plans how to implement Agile and Scrum adoption at theorganization level. Plans the steps to be taken to help the Scrum Team and theorganization to continuously learn and grow.22
Systems ThinkingDefinition:The Scrum Master understands the cause and effect of any situationimpacting the Scrum Team and the organization. The Scrum Masterfocuses on the whole rather than the parts to ensure continuousincremental delivery of a working product by the Development Team.Behavioral Indicators: Understands the cause and effect of any situation impacting theScrum Team and the organization. Focusses on the whole rather than the parts to ensure continuousincremental delivery of a working product by the DevelopmentTeam.23
Agile Principles & Scrum ValuesDefinition:The Scrum Master strongly believes in and follows the Agile Principlesas mentioned in the Agile Manifesto and Scrum values as mentioned inthe Scrum Guide. It involves instilling Agile Principles and Scrum valuesin their day to day behavior by consciously putting an effort towardsthe same. The Scrum Master also helps and educates the Scrum Teamand the organization to inculcate and develop their professionalbehavior on the basis of the Agile Principles and Scrum values.Behavioral Indicators: Strongly believes in and follows the Agile Principles as mentionedin the Agile Manifesto and Scrum values as mentioned in the ScrumGuide. Instils Agile Principles and Scrum values in their day to daybehavior by consciously putting an effo
The Scrum Master identifies and manages conflicts among the Scrum Team. It involves creating an open and transparent environment based on learnings from experience through iterative discovery. The Scrum Master helps the Scrum Team in self-organizing and learning how to resolve and manage their conflicts on their own. The Scrum Master
This Scrum and Scrum Master Guide is a free, quick reference material designed to help aspiring scrum masters discover the ins and outs of Scrum. It throws light on the fundamental principles of the scrum, scrum terminologies, Agile Manifesto, scrum theories, scrum tools, different roles, responsibilities, and more. SCRUM & SCRUM MASTER
enacted. Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules. The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the
Scrum framework, the Scrum Master and the Scrum Product Owner share the role and responsibilities of a typical project manager. Nonetheless, a Scrum Master or a Scrum Product is never allowed to overrule the democratic decision-making capability of a Scrum Team. For instance, only the Scrum team members can
Scrum Master: Es el responsable de asegurar que Scrum es entendido y adoptado. Los Scrum Masters hacen esto asegurándose de que el Equipo Scrum trabaja ajustándose a la teoría, prácticas y reglas de Scrum. Sprint: El corazón de Scrum es el Sprint, es un bloque de tiempo (time-box) de un mes o menos durante el cual se crea un incremento de .
The Scrum Master Finally has some Authority .11 Conclusion .12 Purpose of Analysis In practice, Scrum is a vague concept. There are many different, incompatible, kinds of Scrum; and for each of these kinds of Scrum, there can be different descriptions. We like the Scrum that is described in the 2017 Scrum Guide, but we .
Method Scrum Scrum Scrum Scrumban Scrum Scrum Scrum Scrum Size 24 PM 30 PM 30 PM 100 PM 30 PM 12 PM 72 PM 120 PM Duration 3 M . Continuous delivery Delivery on time testing on unit le
challenges Training (Scrum Master, Product Owner, Agile Leadership, online courses, etc.) Consulting (linking Scrum and business strategy, customizing Scrum) Coaching (hands-on support to Scrum teams) Find out more at www.scruminc.com. We run our company using Scrum as the primary management framework, making us a living
CISC4/681 Introduction to Artificial Intelligence 1 Russell and Norvig: 2 Agents? agent percepts sensors actions environment CISC4/681 Introduction to Artificial Intelligence 2 Agent – perceives the environment through sensors and acts on it through actuators Percept – agent’s perceptual input (the basis for its actions) Percept Sequence – complete history of what has been .
