SMART PLACESSTRATEGYUsing technology and data driven solutions to improve thequality of life for communities across NSW.Smart Places Strategy1
2Smart Places Strategy
Minister's ForewordVisionDigital transformation is not simply embracingnew technology but about a change in thoughtand the way we innovate. Our vision forNSW is built on a commitment to world-classmodern infrastructure, smart communities andtechnological innovation to improve the qualityof life for communities across NSW.Delivering outcomes forcitizens and businessesby applying a consistent,seamless, place-basedapproach to Smart Placesimplementation in NSW.Smart Places bring the physical and digital together, meaningcitizens, businesses, partners and the public service workforcecan go Beyond Digital from local streets and suburbs in ourregional and metropolitan areas as well as our cities.Our Strategy aligns with related initiatives from the AustralianGovernment, local councils throughout NSW, as well as deliverypartners in the private sector. Together, we will take a place-basedapproach to smart cities and connected infrastructure and servicesand realise the real value of smart places and interconnected systems.What are Smart Places?Smart Places are where the physical and digital environmentsconverge. They integrate technologies into the builtenvironment to capture and convey data and insights.The embedded technology helps to capture information onthe asset or local environment. The data is analysed to helppeople and governments to make better, evidence-baseddecisions about how to improve the productivity, liveabilityand resilience of cities, towns and communities.1Embedding sensors andcommunications technologyin infrastructure2Capturing, safely storing andmaking government-acquireddata available3Communicating informationand insightsWhy we need a SmartPlaces StrategyBuilding on Government’s long termplanning frameworks, the SmartPlaces Strategy will enhance existingeconomic and technological strategiesby streamlining policy and plans acrossall levels of Government in NSW.The NSW Government will playan important role in ensuring itscustomers realise the full benefitsSmart Places have to offer. Thisincludes:» setting legislation, policies andguidelines for place owners, industryand government agencies toconsistently rollout smart initiatives;» creating partnership structuresand governance models acrosslocal, state and commonwealthgovernments and the private sectorto maximise investment in smartinitiatives; and» direct investment to support marketacceleration and to address marketfailure so that no one is left behind.Smart Places Strategy3
The Smart Places Strategy aligns with, and brings together the outcomes sought within the NSWGovernment’s metropolitan and regional infrastructure, economic, land use and digital strategies.This helps achieve their overall liveability objectives in regional and metropolitan places.NSW Government StrategiesBeyond DigitalMaking it Happenin the Regions:NSW 2040Economic BlueprintOUR STRATEGYWe put customers at the centre of everything we doWe deliver Government Made Easy through decisionsinformed by data and insightsWe reimagine investing for better outcomesWe deliver better frontline technologyInvesting in the state’sfutureWe are a World Class Public Service with capabilities forthe futureOUR agining customer servicein a connected digital ageThe Beyond Digital Strategywill guide NSW Government todeliver smart, simple andseamless personalised servicesavailable from anywhere, to allour customers. This means.In practice: our Commitments outline what customers canexpect when receiving services from NSW Government:FUTURETRANSPORTSTRATEGY2056Easy toEngageAct withEmpathyRespect myTimeExplain whatto ExpectResolve theSituationEngage theCommunityMake it easy toaccess what IneedMake it simple forme tounderstandShow youunderstand mysituationTreat me fairlyand with respectProvide service inmy time of needTell me what Ineed to knowbeforehandMinimise theneed for me torepeat myselfBe clear aboutwhat steps areinvolvedContact me whenI need to knowsomethingBe accountablefor your actionsBe clear indecision-makingReach anoutcomeListen to thecommunity andunderstand ourneedsAsk us how wewant services tobe deliveredEXAMPLESBecome an advocatefor changeExamples of how we are delivering smart, simpleand seamless personalised services. Tell us howyou’re alreadyBeyondDigitalState Infrastructure Strategy 2018-2038Government madeeasyIncrease the number ofgovernment serviceswhere citizens of NSWonly need to “Tell UsOnce” by 2030.Apply to enrol in agovernment schoolanytime and anywhereConsolidate NSWPayment Platformsacross GovernmentA new online enrolmentpilot is providing aseamless and convenientway to complete schoolenrolments.Transform customers’payment experience andto optimise costs for thesector.View timely propertyinformation nowDigitally transformingparking experience forcitizens in NSWSCANHow to get involvedGo to the Beyond Digitalwebsite for speciﬁc actions anddetails of the Cluster 10-yeardigital / ICT investment plans.www.digital.nsw.gov.au/beyond-digitalMaking it easier tostart, run or grow abusinessGet free access totrusted and tailoredguidance to run andgrow your business.February 2018NSW GovernmentMetropolitan land use plansFinding and paying foryour nearby parkinginstantaneously is only atap NSW GovernmentRegional PlansPlanning &EnvironmentPlanning &EnvironmentPlanning &EnvironmentPlanning &EnvironmentPlanning &Environment203620362036GREATER SYDNEY REGION PLANA Metropolisof Three CitiesGet access to free, timelyand up to date informationon land and property inNSW, including upcomingdevelopment.201720362036Planning &Environment203620362036Western SydneyAerotropolis Plan– connecting peopleFar West Regional PlanDraft – for public commentDecember 2019CentralCoastFar WestRegionalPlanMarch 2018Central West and Orana Regional Plan 2036Illawarra- NorthHunter Shoalhaven CoastRegional Regional Regional RegionalPlanPlanPlanPlanAFar West Regional Plan 2036AHunter Regional Plan 2036ARiverinaMurrayRegionalPlanNew England North West Regional Plan 2036Monitoring ReportAHow Smart Places will be deliveredThe Smart Places Strategy responds to Recommendation 30 of Building Momentum: 2018 StateInfrastructure Strategy, which recognises that successfully delivering Smart Places requires robustfoundations, effective enablers and innovative programs. Using these three ‘building blocks’, theStrategy informs decisions and actions by the NSW Government and empowers place owners acrossthe State to implement ‘smart’ solutions for problems in their cities, towns and communities.The Strategy also positions the NSW Government to work collaboratively with local government, theAustralian Government and private sector partners to harness the power of digital technologies andrealise the substantial benefits being delivered by technological change.Programs(page 17)Enablers(page 16)Foundations(page 15)4Smart Places StrategyNewcommunitiesExisting andredevelopedcommunitiesEducation, training andcapability buildingCollaborative partnershipsCommissioning for outcomesFunding and financingPolicy, Standards & Governance
Smart Places have the customer at the centreThe NSW Government is ensuring Smart Places are designed to deliver outcomes to benefit ourcitizens, businesses, employees and partners. The outcomes span six key areas and were developedusing insights from our engagement with communities across regional and metropolitan NSW. Theseoutcomes will be used to assess the performance of future smart initiatives developed by the NSWGovernment and our partners.Collaboration andConnection: Smart Placesbring people, businesses andgovernments, their data andtheir services together ina seamless way.(see page 13)Health and Well‑being:Smart Places improve thequality of life and well‑beingfor the people of NSW.(see page 12)Skills, Jobs andDevelopment: Smart Placesgrow knowledge capital ofpeople and businesses inNSW to benefit from thetransition of the globaleconomy. (seepage 8)Customersat the centreEquity, Accessibility andInclusion: Smart Places willimprove physical and digitalaccess for the people ofNSW to participate ineconomic and civic life.(see page 11)Safety and Security:Smart Places provide saferplaces for our people andincrease our sense ofsecurity.(see page 9)Environmental Quality:Smart Places increase oursustainability by reducingemissions, resourceconsumption andenvironmenal impacts.(see page 10)Smart Places Strategy5
Skills, Jobs and DevelopmentSmart Places grow knowledge capital ofpeople and businesses in NSW to benefitfrom the transition of the global economy.Measurable benefits for our communitiesFast, reliable and dedicated communications networks are essential components of a Smart City anddrive economic growth. The Ten Gigabit Adelaide project is delivering a 10Gbps fibre optic network– among the fastest internet connectivity speeds in the world – to 1,000 buildings throughout theAdelaide CBD and along the main commercial strips in North Adelaide. The project will:» provide the fundamental infrastructure needed to deliver a range of smart city projects andservices.» create up to 2,500 new jobs in the first six years by helping retain and attract new businesses,entrepreneurs, government and institutions.» generate up to 76 million in economic benefits per annum.Achieving this outcomeSmart Places initiatives being developed by the NSW Government and partners should:» Provide open data to generate new insights and opportunities for businesses and governmentto innovate in the delivery of services and infrastructure.» Use data and smart solutions to improve efficiency in the design, approvals, delivery, maintenanceand decommissioning of assets and places.» Increase digital literacy and capability of customers to improve their access to economicopportunities.» Invest in human capital across NSW Government and Councils to help deliver Smart Placesand solutions.» Strengthen a culture of trialing new approaches, technologies and procurement methods.» Leverage and multiply economic opportunities in key strategic places in our cities and regionalcentres through investment in smart places.Where this is already being doneTransport for NSW’s Future Transport DigitalAccelerator connects customers and NSWGovernment with industry, researchers,entrepreneurs and start-ups in the digitalspace. The Accelerator uses a humancentred design approach to gather research,develop crucial insights and deliver productsand services to market by partnering andco-designing with the technology andinnovation sector. This increases Government’scapabilities and ensures better, morecustomer-centric outcomes.6Smart Places StrategyThe NSW Government is developing theSydney Innovation and Technology Precinct - aplace where ambitious startups, world-classuniversities and research institutions, high‑techgiants and the community collaborate tosolve problems, socialise and spark ideas thatchange our world.This globally connected precinct, expected togenerate 25,000 jobs, will be underpinned byhigh-quality physical and digital infrastructure,attracting the brightest and the best toSydney, establishing an ambitious benchmarkfor generations to come.
Safety and SecuritySmart Places provide safer placesfor our people and increase oursense of security.Measurable benefits for our communitiesSmart CCTV, smart lighting, speakers, predictive analytics and ‘push to talk’ emergency systemscan help make public spaces safer and reduce crime. Broken Hill City Council aims to see a 20%reduction in crime following the installation of smart safety technology. The Smart Western CityProgram Strategic Business Case predicts a 26% reduction in non-domestic related assaults as aresult of the deployment of these types of smart solutions.Achieving this outcomeSmart Places initiatives being developed by the NSW Government and partners should:» Ensure data from customers and places is collected and used to maintain both value,privacy and security.» Increase people’s sense of safety, so they can fully participate in the social and economicactivities at all times of day.» Increase the social resilience of customers and communities that use Smart Places.» Increase the safety and security of customers moving to, from and within Smart Places.» Increase the resilience of physical and digital assets to natural and human threats.» Increase the security of physical and digital infrastructure in Smart Places from cyber attacks.Where this is already being doneThe Smart Places Strategy commits the NSWGovernment to developing a Data ProtectionPolicy and a Customer Charter for SmartPlaces (refer page 15). These are criticalfoundations for the success of Smart Placesand will guide how data from Smart Places iscollected, managed and stored.The NSW Telco Authority is rolling out theCritical Communication and EnhancementProgram, an upgrade to the Government’sRadio Network. The program involvesintegrating the separate radio networksfor first responders and essential serviceagencies into one shared network more easilycommunicate information (interoperability)and coordinate responses during criticalincidents. The program also increasesthe coverage of the network with newtelecommunication infrastructure in ourregional and metropolitan areas. This increasesthe safety, security and resilience of ourcommunities and provided valuable supportduring the 2019/20 bushfire season.Smart Places Strategy7
Environmental QualitySmart Places increase our sustainability byreducing emissions, resource consumption andenvironmenal impacts.Measurable benefits for our communitiesSmart meters allow residents and businesses to track their water and energy usage and be alertedin real-time via smart phones or tablets. By responding to real time alerts, people can save moneyby reducing water consumption by up to 20 to 30%. The Smart Western City Program StrategicBusiness Case assumes water use can be reduced by 22.5%, translating directly to water bill savingsfor customers.Achieving this outcomeSmart Places initiatives being developed by the NSW Government and partners should:» Provide customers realtime access to information to help them better manage their consumptionand resource use.» Improve the monitoring and forecasting of environmental conditions, to assist action in real time.» Incorporate environmental sensors into new and improved infrastructure assets.» Improve the efficiency of resource use and waste generation by using smart initiatives to monitorassets across their whole life and encourage their re-use.» Improve and maintain the health of the natural and built environment in Smart Places.» Adopt smart solutions to more efficiently use our services and infrastructure to reducecarbon emissions.Where this is already being doneGeorges River Council’s Cool Places UrbanOasis Program delivered open-air communityChillOUT hubs at three local parks, rolling outIoT environmental sensors to measure urbanheat microclimates, mobile charging stationsthat integrate with furniture, Wi-Fi accesspoints, and flexible work and rest spaces.The program provided the community placesand infrastructure that are people‑friendly,increase liveability and combat urban heatisland effects.8Smart Places StrategyIn 2019, Barangaroo was announced as thefirst urban precinct in Australia to be awardedcarbon neutral status. The carbon neutralcertification, awarded by the CommonwealthGovernment, was achieved by taking threeapproaches to carbon emissions – ‘avoid,reduce, mitigate’. The approach integratesenvironmentally sustainable measuresimplemented within each building and acrossthe precinct overall and is supported bysmart technology.
Equity, Accessibility and InclusionSmart Places will improve improve physicaland digital access for the people of NSW toparticipate in economic and civic life.Measurable benefits for our communitiesReal-time route planning for vehicles, sensor networks on parking spots and smart traffic signallingcan contribute to managing congestion and improve mobility options. Technology like this has beenshown to reduce commute times by 15 to 20 per cent, giving people back time in their day. TheSmart Western City Program Strategic Business Case assumes people will be able to cut their traveltimes by 5.5% with smart transport technologies.Achieving this outcomeSmart Places initiatives being developed by the NSW Government and partners should:» Increase fixed and wireless digital coverage, connectivity and quality across NSW.» Use data insights and smart technologies to improve physical and digital accessibility across NSW.» Introduce smart solutions to convey the history and culture of the place, including recognition ofthe traditional owners.» Increase community pride, empowerment and cultural bonds to improve social cohesion andsocial isolation.» Increase connected public spaces to allow people to work and study in more places, boostingaccess to education and income opportunities.» Increase participation in local and digital economies of a place.Where this is already being doneThe NSW Government has committed 400million to bring a faster and more reliabledigital network to regional NSW. The RegionalDigital Connectivity program will ensurefamilies and businesses across regional NSWhave better access to enjoy mobile, internetand digital services. The program is focusedon eliminating mobile black spots wherepeople live and work, bringing metro-leveldata speeds, connectivity and infrastructureto regional NSW, and supporting agribusinessand agricultural technology.Barangaroo Ngangamay is a unique andauthentic Aboriginal cultural experience,using modern technology to tell ancientstories of the world’s oldest living culture. Thisinnovative multimedia artwork is embeddedwithin the iconic Sydney sandstone ofBarangaroo Reserve, honours and brings tolife the significance of Barangaroo the woman,after whom this part of Sydney’s westernwaterfront is named. Five rock engravingshave been hand-carved into five sandstonerocks around Barangaroo Reserve by maleAboriginal Elders using manual hand toolssuch as stones, mallets and chisels. Theengravings act as a key to unlock five shortfilms depicting the life cycles of the sun, moonand women. Each film is accessible to visitorsthrough their smart phone or tablet using ageo-location app, which plays the films whenapproaching the engravings.Smart Places Strategy9
Health and Well‑beingSmart Places improve the quality of lifeand well-being for the people of NSW.Measurable benefits for our communitiesThe NSW Government is assessing smart technology start-ups that monitor and model air quality,climate conditions and other real-time environmental data. These have the potential to reducehealth impacts from severe environmental conditions such as extreme heat, poor air quality, andhigh pollination events on the most vulnerable members of the community. The Smart Western CityProgram Strategic Business Case reflects these benefits and assumes smart technologies will help usreduce asthma-related hospital admissions by 5%.Achieving this outcomeSmart Places initiatives being developed by the NSW Government and partners should:» Integrate smart technology to inform the design and maintenance of shared, bike and pedestrianpaths to encourage physical activity.» Use smart solutions to make public spaces safe and encourage their use at all times of the day.» Improve the ability to provide real time data on environmental risk factors that affect health andwell‑being of customers.» Invest in health data as an asset to inform health education, program delivery and service provisionin our healthcare system.» Improve digital connectivity to enable the provision health care services in regional andremote locations.» Deploy smart technology to make places adaptable to changing community needs.Where this is already being doneAs part of the Commonwealth Government’sSmart Cities and Suburbs Program, theCity of Sydney rolled out walking sensorsacross the local government area to collectpedestrian movements at a large scale.Data was made publically available andallowed for evidence‑based decisions forfuture investment to encourage activetransport, enhance pedestrian infrastructure,safety improvements, waste collection, citymaintenance, late‑night activity areas, andevent planning.10Smart Places StrategyA new, “virtual hospital” is being trialledin metropolitan Sydney. Patients choosingto enrol have access to 24/7 personalisedhealthcare in the home. Through a smartdevice, they can contact a nurse andrecord and update their health information.Virtual hospitals combine the delivery ofcommunity healthcare services with thelatest digital healthcare strategies. This new,innovative way of caring - with the patientat the centre - allows local health districts toprovide enhanced multidisciplinary servicesto the community. This has the potential toreduce unnecessary Emergency Departmentpresentations, shorten a patient’s length ofstay in hospital and empower patients to leada better quality of life.
Collaboration and ConnectionSmart Places bring people, businesses and governments,their data and services together in a seamless way.Measurable benefits for our communitiesTo drive innovation and explore market possibilities - the Smart Western City Program is beingco-created with industry through an early market engagement program. Industry were asked topresent technological innovation opportunities to improve productivity, sustainability and socialoutcomes for the Western Parkland City.114 prospectuses were received in response to a call for ideas, and around 80 organisationsparticipated in market sounding activities and included a pitchfest event which led to a number oftest and trials.Achieving this outcomeSmart Places initiatives being developed by the NSW Government and partners should:» Establish new partnership models for deeper collaboration between partners, Government andcommunities, enabling services to be joined seamlessly.» Provide consistent platforms for data storage and management for appropriate data to beshared openly.» Drive adoption of new technologies and approaches by engaging communities early, so thesolutions are relevant to the place.» Encourage data-driven solutions in partnership with the academic sector and industry.» Ensure digitally-enabled environments are adaptable and resilient to future technological change.» Ensure quality data is collected from all sources with permission from data owners.Where this is already being doneNew health care facilities rely heavily on theexpert input of clinicians and other health careprofessionals during design. For the 740 millionLiverpool Health and Academic Precinct, NSWHealth Infrastructure piloted a Virtual Reality(VR) experience to enhance the design process.Users accessed interactive VR environments toexplore their clinical areas in the design stage,a step-change from the usual technique ofreviewing 2D drawings, design data sheets andstatic 3D images.Digital Engineering is the convergence oftechnologies to create a digital model ofan infrastructure asset over its entire life.By digitally connecting and integrating thedifferent systems used within each stage,and throughout the life of an infrastructureasset, significant construction and operationalcosts can be saved. The Digital Built NSWprogram aims to capture these interoperabilitybenefits by rolling this out across the NSWGovernment’s infrastructure program. Theprogram has found that construction costscould be reduced by up to 10% and whole oflife asset management costs by up to 5%.Smart Places Strategy11
Implementation PlanFoundations, Enablers and Programs are the ‘building blocks’ that enable theNSW Government and place owners across the State to deliver on Smart Placesoutcomes in their cities, towns and communities.Foundations – standards andpoliciesRobust foundations are essential for successfulSmart Places, providing a common, stable basisfor investment in connected infrastructure andservices more broadly.These foundations are whole-of-governmentinitiatives that support the successful take-upof technology in ways that prevent ‘siloed’, adhoc or fragmented decision making, which canstop broader multi-sector benefits from beingrealised. Foundation actions proposed in theStrategy include:» Developing and implementing policies thatrequire interoperability from technology, whileensuring data is secure and technology enabledsolutions are trusted by the community» Adopting standards for connectedinfrastructure systems to ensure that NSW buystechnology that meets the needs of its citizens,aligns with national and international goodpractice and facilitates technology enabledecosystems– Creating a central team to work across theNSW Government to maximise benefits ofSmart Places delivery and work with placeowners and service delivery agencies– Establishing a lead role for place owners insetting objectives for Smart Places– Provide guidance and resources for localcouncils on Smart Cities and Smart Placesinitiatives and procurement– Creating ongoing forums to engage withlocal government, the research and academicsector and industry associations, and– Enshrining collaborative arrangements in thenew Smart Places program for the design,development and delivery of Smart Places.» Effective procurement and commissioning,which includes ensuring that the procurementprocesses of NSW Government agenciespromote and do not stifle innovation, that someprocesses and regulations governing localgovernment procurement are modernised,and guidelines are development for tailoredengagement with the market, and» Developing digital models of places to reduceconstruction costs and improve planningprocesses and community engagement, and» Funding and financing for initiatives, whichincludes NSW Government direct investment toestablish the foundations for successful SmartPlaces and investing in place-based programs.» Providing effective governance to enable datato be shared and analysed to improve decisionmaking and ensuring that NSW Governmentdata assets are properly valued.Programs – places, servicesand peopleEnablers – partnerships andprocurementThe Smart Places foundations will need to beapplied consistently across the State. With thesefoundations in place, resources, collaboration andinvestment (enablers) are needed to access anduse technology effectively and creatively. Themost effective enablers for the successful roll-outof a Smart Places Program are likely to be:» Collaborative partnerships and sponsorshipof programs by place owners (place ownerscan be NSW Government agencies, propertyowners or councils), including:12Smart Places StrategyThe innovative programs that provide the basisfor the Smart Places Strategy will be deliveredthrough three streams:» New places and communities(Greenfield Programs)» Redeveloped and renewed places and precincts(Brownfield Programs)» People (Capability development, educationand investment attraction programs).These programs will help ensure the NSWGovernment considers ‘Smart Places’ solutions aspart of its everyday business through embeddingthe approach in governance processes, assetmanagement and delivery of essential services.
Foundations standards and policyRobust foundations are essential for successful Smart Places, providing consistentplanning and delivery of connected infrastructure and services across the State.In addition to the actions below, the NSW Government is already delivering a suite of policies, standardsand digital architecture needed to support Smart Places:NSW Internet of Things (IoT) PolicyNSW Cyber Security PolicyThe IoT Policy applies to all NSW Governmentagencies and will apply to all relevant Smart Placesprograms and initiatives. It includes importantprinciples for Smart Places including interoperability,cyber security, competitive and flexible procurementand data-driven decision making.The NSW Cyber Security Policy outlines themandatory requirements to which all NSWGovernment Departments and Public ServiceAgencies must adhere, to ensure cyber securityrisks to their information and systems aremanaged. The policy applies to all Smart Placesinitiatives and programs.Smart Infrastructure PolicyThe Smart Infrastructure Policy sets theminimum requirements for smart technology tobe embedded in all new and upgraded infrastructurefrom 2020. The Smart Infrastructure Policy appliesto all new NSW Government capital and ICT projectssubject to the Investor Assurance Framework(IIAF) and the ICT Assurance Framework. Theseassurance frameworks will also play a key role in thedevelopment of Smart Places.Summary of actionsNSW Digital TwinDigital twins layer digital engineering models,IoT sensor data, and environmental data into adigital model of the built and natural environment.The NSW Government is using these, startingwith a pilot in the Western Parkland City, to gaina deeper understanding of places – informingpolicy, planning, development, construction andmaintenance and operational decisions.LeadTimeline1Develop a Data Protection Policy tosupplement the Privacy and PersonalInformation Protection Act 1998, to guidehow data is collected, managed and storedas part of Smart Places implementation.Department ofCustomer ServiceComplete within12 months2Publish a customer charter for SmartPlaces including a commitment by the NSWGovernment and its agencies to adhere tothe Data Protection Policy and legislation.Department ofPlanning, Industryand EnvironmentProgress within6 months3Support the development of a standardsapproach to promote safe, secure andcompetitive technology solutions.Department ofPlanning, Industryand Environment withChief Data ScientistProgress within18 months4Develop a Digital Built NSW Program
Smart Places provide safer . places for our people and increase our sense of security. (see page 9) Equity, Accessibility and Inclusion: Smart Places will . improve physical and digital . access for the people of NSW to participate in economic and civic life. (see page 11) Collaboration and Connection: Smart Places . bring people, businesses and
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2019), the term "smart city" has not been officially defined (OECD, 2019; Johnson, et al., 2019). However, several key components of smart cities have already been well-established, such as smart living, smart governance, smart citizen (people), smart mobility, smart economy, and smart infrastructure (Mohanty, et al., 2016).
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