White PaperBuilding Value withBlockchain Technology:How to Evaluate Blockchain’sBenefitsIn collaboration with AccentureJuly 2019
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ContentsForeword4Introduction5Landscape6The executive perspective7From use-case to business case8The Blockchain Value Framework8Freight bill audit and pay9Key Dimension 1: Improving productivity and quality10Key Dimension 2: Increasing transparency among parties11Key Dimension 3: Reinventing products and processes11Obstacles and challenges12Decision-maker tes16Building Value with Blockchain Technology3
ForewordIn 2018, the World Economic Forum released “Blockchain Beyond the Hype”, a practical frameworkthat aimed to help decision-makers distinguish between hype and viable use-cases. Once decisionmakers had decided that blockchain may add value, they asked another question: How can this valuebe articulated?Continuing this series, we are providing businesses, governments and other organizations witha blockchain value framework to help them build out a business case for blockchain investment.This paper builds upon the idea that blockchain deployment is not an end goal. When done right,blockchain is all about rethinking business models, rethinking relationships between companies andbetween companies and customers, and is, at its heart, a strategic change effort. Therefore, thisSheila Warren,toolkit helps decision-makers see how blockchain value drivers may map to organizational objectives.Head, Blockchain Through this alignment, organizations can understand whether blockchain is worth the investmentand Distributedfor their specific circumstances and make strategic decisions on whether they should or should notLedger Technology, invest in the technology – keeping in mind that blockchain is just one option for organizations lookingWorld Economicto digitize.ForumCreated in collaboration with Accenture Research, this framework was based on a global survey of550 individuals across 13 industries, dozens of interviews with public-sector leaders and privatesector chief executive officers, and an analysis of 79 blockchain projects. A draft of the frameworkwas further validated at a multilateral session of global leaders at the World Economic Forum AnnualMeeting 2019 in Davos-Klosters. Succinctly, this framework helps organizational leaders to confidentlyevaluate the relevant opportunities of blockchain technology.David Treat,ManagingDirector,Accenture4Building Value with Blockchain Technology
IntroductionSince the digital era, organizations have been looking for ways to improve their operating model through modernizing theirtechnology infrastructure. Being able to simplify complex processes while enabling innovation is the driving motivationfor tech modernization. Today, organizations are trying to understand what role emerging technologies such as artificialintelligence (AI), the internet of things (IoT), immersive reality and even quantum computing will have in their business. TheFourth Industrial Revolution has arrived, and organizations understand the need to innovate to prevent them from beingdisrupted. High-growth organizations are investing aggressively and taking a distinct approach to innovation that is changeoriented, outcome-led and disruption-minded. But with blockchain technology, even the leaders have challenges whenrealizing the true value of the technology.This white paper can help organizations by understanding the state of the blockchain environment and the path toadoption. The analysis highlights the main advantages of the technology (broken down by industry), and the interviewsshed light on the benefits and challenges of blockchain technology. And for organizations unsure where to begin or how tobuild a business case to assess the technology, the value framework shows what blockchain enables and where one canexpect to realize value from it. Though peer-to-peer, privacy-enabling payments are perhaps the best-known applications ofblockchain technology (e.g. bitcoin), they are not the focus of this paper.This paper intends to help organizations build out a business case after deciding that blockchain may be a good fit for aparticular use-case. For those looking for guidance on decision-making, see Part 1 of this series, “Blockchain Beyond theHype: A Practical Guide for Business Leaders”.Building Value with Blockchain Technology5
LandscapeEach organization may take the path to blockchain adoption at different times, but the steps along the way remain similar.In many organizations, the move along this path comes to a halt at some point between the proof of concept stage andproduction. The funding source may be a vital contributor. According to Accenture’s “Building Value with Blockchain”survey, more than 64% of blockchain initiatives are currently being funded by IT or research/innovation budgets – implyingthat the focus is on technology, rather than on aligning with the main areas of opportunity for the organization.Figure 1: Path to blockchain adoptionWhat is it?How can itbe used?What valuecould it have?Can it scale?Can we transformindustries/markets?Can we create newproducts and markets?ScaleProductionPre-productionVersion 1sVersion 2sVersion 3sProofs of concept/valueR&DHowever, organizations are certainly taking note ofblockchain. Worldwide spending on blockchain solutionsis forecast to be nearly 2.9 billion in 2019, before surgingto 12.4 billion in 2022.1 According to a 2018 ConstellationResearch survey, 67% of US companies are evaluatingor implementing blockchain technology, with a quarteralready having projects underway or completed.2 In additionto the vast opportunity, this motivation is often driven bysheer competitiveness. According to the survey, 57% ofrespondents investing in blockchain technology agreed,or strongly agreed, that their organization should adoptblockchain technology to remain competitive. And ofthose who declared their blockchain investments, 68% arespending more than 1 million, with 27% spending more than 10 million on blockchain activity.This activity is not limited to the private sector: A recent WorldEconomic Forum report showed that over 40 central banksare researching distributed ledger technology for a varietyof use-cases.3 Elsewhere in the public sector, there are 202blockchain initiatives spanning 45 countries.46Building Value with Blockchain TechnologyWhen asked what led organizations to invest in blockchaintechnology, 75% included their organizational priority forinnovation. The top three areas of interest across surveyedindustries were: 1) full traceability of information on theblockchain; 2) the ability to check that data had not beentampered with; and 3) the way the technology is distributed.Notably, few organizations selected “new business productsor services” – which ranked last among the options forinvestment. This suggests the current focus for organizationsis on improving existing products and services beforeconsidering investing in new opportunities.Overall, it appears that blockchain truly adds value ininstances where there is a need for tamper-evident ledgersalong with decentralized control, particularly whereparticipants have an even hierarchy.
TOP ADVANTAGESPERINDUSTRYTop advantages per industryFigure 2: Blockchain is perceived to have several benefits in common across industries.AutomotiveBankingComms& mediaConsumergoods& servicesEnergyHealthcareHigh techInsurancePublicserviceRetailSoftware &platformsTravelUtilities1Full traceability of anyinformation on the blockchain72431131316142Ability to ensure data hasnot been tampered with41134212152243Distributed natureof the technology84518433464364Smart contracts and automation23225564633635Increased speed and efficiency36253777245516Increased security16772315421327A holistic view with transparencyfor all appropriate parties55665655677778New business productsor services6888788887788Data Source: “Building Value with Blockchain” surveyThe executive perspectiveMany of the executives overseeing large-scale and advancedblockchain initiatives stress the technology’s value as adata-sharing mechanism. However, it is challenging toconvene diverse operations and businesses to implementthe technology across the trade chain. As a result, manyorganizations choose to bring the smallest number ofnecessary parties to the table before opening it up foradditional parties – with the hope that early use-cases willserve as an incentive for other parties to join in the future. Dueto their relationships and organizational structure, commoninfrastructure operators and market-wide collaborationplatforms may be well placed to succeed in this space.One additional theme uncovered in the interviews is the wayin which blockchain can stimulate innovation around bothproducts and processes. New opportunities to innovatewill arise as external data becomes more trustworthy andimprovements in automation, smart contracts and digitalidentity5 and assets continue.Blockchain is a database architecturetechnology and, in particular, provides the abilityfor anyone to build applications on top of acommon infrastructure that could be reusablefrom one customer to the next. Once you’vecreated this shared source of truth through thisThere are lots of cases where people needtechnology, you also then create the ability forcommon repositories, common systems ofcross-organization workflows to be dramaticallyrecord, common directories and things whereyou need coordination between multiple different simplifiedparties in a business ecosystem Brian Behlendorf, Executive Director of Hyperledger (an umbrella project ofopen-source blockchains and related tools hosted by the Linux Foundation)The interviews highlighted the potential of the technologyto simplify and optimize complete value chains through thesharing of simplified real-time data with increased efficiency.Because the technology is intrinsically decentralized anddistributed, blockchain can help remove bottlenecks andput pressure on low-value intermediaries to take up overduetechnology and structural improvements or simply leave themarket altogether.Peter Hiom, Deputy Chief Executive Officer of Australian Securities Exchange(ASX)While this theme was prevalent among executives, only 17%of survey respondents noted “new business products andservices” as a top-three advantage of blockchain technology– potentially indicating that the broader populations prioritizeshort-term gain while executives think longer term.Building Value with Blockchain Technology7
From use-case to business caseSo, your team has a use-case or two you are excited about. If you are still making this decision, the World EconomicForum’s Decision Tree may help to determine the feasibility of blockchain for your idea.6 The next step is assessing thevalue of your blockchain use-case. This can effectively be done using the Blockchain Value Framework and the four-stepprocess detailed below.This prerequisite step is critical. It is important to carefully consider whether blockchain is the best solution, relative to othertechnologies or other digitization strategies. As noted in “Blockchain Beyond the Hype”, blockchain may not be a viablesolution or it may not be the correct time to pursue this avenue.The Blockchain Value FrameworkThis value driver framework aims to help organizationsidentify the value of blockchain technology in their use-casesand build a corresponding business case. As stated earlier,it is based on a global survey of 550 individuals across 13industries, dozens of interviews with public-sector leadersand private-sector chief executive officers, and an analysis of79 blockchain projects. The projects were evaluated acrossthree main value dimensions: 1) improving productivity andquality; 2) increasing transparency among parties; and 3)reinventing products and processes.differ for each use-case – some will be realized in traditionalmetrics such as operating costs, number of employeesor increased revenue; in other cases, opportunities will bemeasured in lives saved or privacy rights enabled. It is nearlyimpossible to accurately state the general impact of a usecase broadly, but given this framework, organizations canidentify potential expected areas of value on which to focuswithin their personalized business cases.It is important to note that some of these value drivers may beachieved through digitization that does not involve blockchain.So the evaluation should take into account blockchain’s costsrelative to other solutions.BLOCKCHAINVALUE FRAMEWORKWhen building business cases to evaluate the blockchainopportunity, the value drivers can become the prime benefitsor opportunities that organizations need to assess. These willWhenbuildingbusiness casesto evaluatethe blockchainopportunity, the value drivers can become the key benefits or opportunities forFigure3: BlockchainValueFrameworkCheat Sheetthe organization to assess and will differ for each use case – some will be realized in traditional metrics such as operating costs, numberof employees, or increase revenue; in other cases, opportunities will be measured in lives saved or privacy rights enabled. By using thisframework, organizations can identify potential areas of value within their personalized business cases.Blockchain Value FrameworkKEY DIMENSIONSCAPABILITIESVALUE DRIVERS8Increasing transparencyamong partiesImproving profitability and qualityReinventing productsand processesAutomationSelf-validating network smart contractsenable auto execution of business rules.ControlControl at the individual data elementlevel, maximum flexibility over what datais shared and how.DistributedNo single-entity data ownership,consensus applied to transactions andshared access with no central point offailure.DAx (Decentralized Autonomous x)Transparent, predefined rules meannew ventures may be created, providingautonomous products/services throughdecentralized model.Full traceabilityProvenance and complete history of allnew data added is known.SecurityData can be encrypted and segregatedat the data element level, while alsoenhancing overall data security.Holistic viewSingle source of truth - all stakeholderssee the same information to which theyhave access.Enhanced identityA combination of capabilities withadvancements in digital identity (e.g.biometrics) increase confidence in,and improvement of, security andmanagement of customer and personalidentity data.Speed efficiencyCan enable faster data transfer,streamline tasks to optimize processefficiency, particularly whereintermediaries have been removed.Evidence tamperingUnderlying mathematics and cryptographyallow users with appropriate access toverify data has not been altered.AuditabilityComplianceData managementData securityData wnershipPaymentsProcess cecreationNew enhancedproductsand servicesStandardizationTrack and traceBuilding Value with Blockchain TechnologyTokenization and digital assetsPhysical objects with verified uniquedigital representation enable digitalownership, management and transfer.New expandedpartnerships
The blockchain value framework in action1. Understand the impact of the idea to the business.Each use-case should initially be assessed for the painpoints it addresses and/or the opportunities it creates.Next, those pain points and opportunities are prioritized.This assessment of the current state captures an honestpicture of the present situation, and what matters most– without thinking about how to solve issues, or whichtechnology to use. This process reemphasizes theimportance of the projects being managed and owned bythe profit and loss (P&L) groups.Key questions: What are your pain points and areasfor opportunity? What matters most to your organization?2. Think through blockchain’s role. Blockchain use-caseshave the potential to transform the business across threemain dimensions: 1) improving productivity and quality; 2)increasing transparency among parties; and 3) reinventingproducts and processes. Bucketing the pain points andopportunities into these three groups simplifies the nextsteps.Key questions: Are there characteristics of blockchainthat can help with the identified pain points/areas ofopportunity? How so, specifically? Are there othertechnologies that can solve the same pain points/areas ofopportunity more effectively or efficiently? Consider cost,risk and speed of implementation.3. Use the Blockchain Value Framework Cheat Sheetto assist in moving from current-state assessment tofuture-state blockchain opportunity. Each dimensionincludes the blockchain-enabling capabilities that – attimes singlehandedly, but often in conjunction with others– provide a solution to the pain point or present areas ofopportunity. Consider this as the validation that blockchainis the correct technology to solve the current-state priorityand a first step for future development to focus on.Key questions: How do those characteristics mapto the enabling capabilities? Check in again – are thesepriority areas for your organization, and are these enablingcapabilities specific to blockchain when consideredholistically?4. Identify where the value will be created. The value driversare where you’ll find your cost savings, your increasedrevenue and your improved customer experience. Eachdriver touches on important components of the businessthat are driven by technology – and when the time comes,these value drivers become the basis for any business case.Key questions: What are the value drivers that mapto this pain point/area of opportunity? How can we thinkabout measuring or capturing this type of impact? Have wemade a strong case – both at the organization level and theecosystem level?Consider the real-world example below.Freight bill audit and payBillions of dollars a year are invoiced to organizations for freight moves by truck, train, aircraft and ship. The freight bill auditand pay (FBA&P) process involves matching invoices against the services rendered prior to payment remittance. The shippingprocess starts with negotiating shipping rates, completing the purchase order, tracking the shipment, calculating and auditing theinvoice, and finally paying the carrier. Along this process, there are numerous pain points and potential areas for discrepancies,each of which increases the risk of mismanaging or incorrectly paying an invoice. Blockchain offers an opportunity to solve ormitigate these issues. Consider the below example, which begins with the value chain, identifies the opportunity for blockchaintechnology and its enabling capability, and then pinpoints the value driver. This is a real-world example of a blockchain solution foran oil-and-gas company. Upon completing this analysis, the team was able to build a business case to quantify the value of eachdriver, calculating an expected reduced freight spend of 5% (up to 100 million).Figure 4: How blockchain can help solve FBA&P issuesPain points/areas of opportunityBlockchain solutionEnablingcapabilityValue driverDifficulty in managing missing and changing rates,which leads to downstream invoicing problemsHaving a single shared source of previously agreed-uponinformation can ensure everyone is aligned on the rates andcorresponding terms and conditionsHolistic viewTransparencyLack of visibility in goods movementand shipment locationBeing able to track the shipment in real time provides all parties withincreased confidence in their goods and the ability to quickly react toany unexpected disruptionsFull traceabilityTrack andtraceInaccurate rates or calculations being used for theinvoice, often caused by lack of visibility or confusionon metrics such as number of miles travelled, time tocomplete the trip etc.Primary organization would no longer need to trust the accuracyof the shippers’ data or calculations, such as the number ofmiles travelled or time to complete the trip, as this data can beautomatically gathered and shared with all parties on the blockchainHolistic viewData sharingUse of third-party auditors that are costly andlengthen the processUsing smart contracts and blockchain technology, the level ofeffort to audit invoices is greatly reduced. Many activities, suchas reconciliation, are eliminated through having a single shareddocument, while others are automated through smart contractscalculating invoices based on agreed-upon rates and tracking dataAutomationAuditabilityBuilding Value with Blockchain Technology9
Key Dimension 1: Improving productivity and qualityAuditabilityGiven blockchain’s ability to provide a shared ledger oftransactions to all parties, with full traceability of any assetsand associated activity, organizations can not only cut theirauditing costs but raise levels of confidence in the data theyare producing without having to manually validate the data.Example metric: mistakes eliminatedComplianceCompliance brings with it a great deal of risk and damage ifmismanaged. Knowing that blockchain can’t be tamperedwith can provide increased confidence in the data, whilestreamlining administrative processes and reducing costs.Processes involving manual checks for compliance thatcurrently take weeks can be accelerated through a distributedledger of all relevant information. Tying blockchain technologyto emerging technologies such as AI and the IoT can enablereal-time data gathering and processing to improve overallcompliance.Example metric: risk mitigatedData managementBlockchain can improve the management of data in threemain areas: 1) data provenance and accuracy throughknowing more about digital assets and accompanying data;2) data integrity through access/authentication to the networkand easy identification of manipulation or tampering; and 3)data aggregation and organization, as blockchain enables theseamless sharing of real-time data from a single data source.Example metric: improved product forecastingData securityAccording to new Accenture research, poor data securitycould cost companies 5.2 trillion over the next five years– yet only 30% of organizations are confident in their datasecurity.7 Blockchain technology makes use of military-levelcryptography that creates a more secure environment forsharing and storing data, reducing the risk of a data breachand limiting the damage should it occur.Example metric: data breaches preventedOwnershipBlockchain technology can enable true digital ownership ofboth real-world goods and digital assets by creating improvedintellectual property and personalized data profiles, without theneed to check the history or current state of the item.Example metric: improved customer experiencePaymentsBlockchain technology can draw on the single shared datasource to ensure payments are accurate and remove theneed to manually audit and track down payments. With smartcontracts, these payments can be automated, streamliningthe entire process – potentially removing unnecessaryprocessing costs.Example metric: eliminated overpaying of invoices10Building Value with Blockchain TechnologyCryptocurrency and payment systemsBlockchain technology is perhaps most widely discussedin the context of decentralized “cryptocurrencies” andpayment systems. While the core motivations for the use ofblockchain are similar – increased time and cost efficiency,and increased transparency – the singular nature of theuse-case means that value may be evaluated outside of theoutlined value framework. Specifically, blockchain enablespeer-to-peer payments without banking intermediaries andreduces the settlement times and costs associated withthese payments. An organization may evaluate whether itwants to take advantage of these properties for any numberof business reasons. If it proves valuable, the organizationcan create a new system or make use of existing systems.Process automationBlockchain enables business processes to be executedautomatically via rules-based algorithms. Organizations canuse blockchain to look for improvements in efficiency, costsavings and increased worker productivity and retention byshifting the focus of the workforce to one of jobs with higherengagement and satisfaction.Example metric: resources reallocatedReconciliationInaccurate or missing information or fragmentedcommunication between multiple parties are often magnifiedyear after year as unreconciled items get pushed forward.Additional complexities arise due to duplicate entries, postevent changes from cancellations or returns, or conversionfrom analogue to digital inputs. Blockchain technology cansignificantly cut down the overall costs in solving reconciliationwhile reducing errors and the accumulation of unreconcileditems.Example metric: eliminated duplicate paymentsStandardizationFor multiple organizations to work together in a blockchainsystem, they must agree on common terms, business logicand business flow as they share access to the same data andapply the same smart contract-enabled business logic. Allparticipants must agree to the set of rules by which they willwork together. This task is often daunting for many industriesthat have minimal experience of driving this level of agreement.Example metric: improved speed to marketTrack and traceThe management and tracking of supply chains8 as it standstoday is cumbersome, costly and susceptible to humanerror and vulnerable to criminal activities. Distributed ledgertechnology allows trading organizations to view each step ofthe supply-chain process. Each party can verify the currentstate and trail of the products without depending upon directcommunication with others in the network.Example metric: resource time saved
Key Dimension 2: Increasing transparency among partiesData sharingWhen retained in isolated systems – often fragmented andrarely shared between organizations – data starts to loseits value and verifiability. Without blockchain technology,a receiving organization must trust the validity of any datait receives before being able to capture its value. Withblockchain, however, trading partners can share real-time data,but also the history of that data and any modifications to it.Example metric: enhanced value from data modelsResiliencyOrganizations that manage and maintain on-site andcentral data systems are at risk of malicious or incompetentemployees, natural disasters or other events that canirreparably destroy data. Existing in a distributed form,blockchain creates a highly resilient network with multipleshared copies of the data, which mitigates the risk of anisolated attack or incident.Example metric: decreased downtimeTransparencyBlockchain technologies’ distributed ledger allows alldesignated parties to view the data in real time. Withunlimited transparency, organizations can identifyopportunities, improve decision-making and track and tracethe outcome of those decisions.Example metric: improved incident response rateTrustTrust is being challenged in the digital world, withorganizations unable to verify basic essentials. Blockchainhelps enable and even automate trust throughcryptographically securing information and providingtransparency to the state and trail of data.Example metric: mitigated business riskKey Dimension 3: Reinventing products and processesAuthenticationA core function of blockchain technology is its public andprivate key cryptography, which can serve as a basisfor authenticating one user across multiple networks,resulting in increased confidence in the overall network andparticipants.Example metric: prevention of attacks by bad actorsIdentity managementWith more and more business transactions being conductedonline, it no longer makes sense to rely upon physicaldocuments as the only means of establishing the identity ofa user or object. Blockchain technology enables enhancedcharacteristics in how digital identity is both managed andused, while moving beyond the limitations of being operatedby one institution.Example metric: improved retention rateNew and enhanced products and servicesThe technology’s unique capabilities are creating thefoundations to enhance existing products and services andcreate new ones. New digital assets can exist beyond theumbrella of one organization, company or government.How organizations offer and manage those products andservices is evolving, giving power back to the creatorsand consumers. Early examples include digital rightsmanagement and improved land titling.Example metric: new product revenueNew and expanded partnershipsWith the increased confidence in data afforded byblockchain, new partnerships can be formed moreeasily. Many of these partnerships can have automatedcomponents as well, through exploiting digital assets andsmart contracts.Example metric: new distribution channelsMarketplace creationBlockchain technology improves confidence in productsand services in the marketplace, while also using a sharedledger, smart contracts and digital assets to facilitate realtime peer-to-peer transactions.Example metric: new markets createdBuilding Value with Blockchain Technology11
Obstacles and challengesBeware of the hypeThe technology is commonly seen a
Pre-production Proofs of concept/value R&D Version 1s Version 2s Version 3s Figure 1: Path to blockchain adoption. Building Value with Blockchain Technology 7 . technologies or other digitization strategies. As noted in "Blockchain Beyond the Hype", blockchain may not be a viable
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