Sizing Up The Challenge: California's Infrastructure Needs And Tradeoffs

1y ago
4 Views
1 Downloads
1.20 MB
118 Pages
Last View : 6d ago
Last Download : 3m ago
Upload by : Grady Mosby
Transcription

Occasional PapersSizing Up the Challenge: California’sInfrastructure Needs and TradeoffsEllen HanakElisa BarbourJune 2, 2005The California 2025 project www.ca2025.org, conducted with support of the William and FloraHewlett Foundation, addresses issues that will affect the state of the State in 2025. TheTechnical Report series provides more information on topics discussed in chapters of theproject’s major report, California 2025: Taking on the Future (Hanak and Baldassare, eds., PPIC,2005).PublicPolicyInstitute ofCalifornia

The Public Policy Institute of California (PPIC) is a private operating foundation established in 1994 withan endowment from William R. Hewlett. The Institute is dedicated to improving public policy in Californiathrough independent, objective, nonpartisan research.PPIC's research agenda focuses on three program areas: population, economy, and governance andpublic finance. Studies within these programs are examining the underlying forces shaping California’sfuture, cutting across a wide range of public policy concerns, including education, health care,immigration, income distribution, welfare, urban growth, and state and local finance.PPIC was created because three concerned citizens – William R. Hewlett, Roger W. Heyns, and ArjayMiller – recognized the need for linking objective research to the realities of California public policy. Theirgoal was to help the state’s leaders better understand the intricacies and implications of contemporaryissues and make informed public policy decisions when confronted with challenges in the future.David W. Lyon is founding President and Chief Executive Officer of PPIC. Thomas C. Sutton is Chair ofthe Board of Directors.Copyright 2005 by Public Policy Institute of CaliforniaAll rights reservedSan Francisco, CAShort sections of text, not to exceed three paragraphs, may be quoted without written permissionprovided that full attribution is given to the source and the above copyright notice is included.PPIC does not take or support positions on any ballot measure or on any local, state, or federallegislation, nor does it endorse, support, or oppose any political parties or candidates for public office.Research publications reflect the views of the authors and do not necessarily reflect the views of thestaff, officers, or Board of Directors of the Public Policy Institute of California.

SummarySince the mid-1990s, a number of reports have argued that California is jeopardizing itsfuture by investing too little on basic public infrastructure. We revisit this question, with a focuson three main sectors – schools, water, and transportation. We argue for nuance incharacterizing the state’s public investment challenges. In many cases, cost-saving innovationsand incentives to encourage efficient use of services provide opportunities to meet the needs ofa growing population without vast new sums of public spending. In others, recent innovationsin funding have enabled us to meet social goals.In K-12 education, voter support for state and local bonds since 2000 has gone a longway toward redressing a serious backlog of school facilities shortfalls. A key contributing factorwas the easing of voter requirements for local school bonds, which now require only a 55percent majority (down from two-thirds). Recent reforms have also begun to redress inequitiesacross school districts, by focusing more resources on overcrowded schools in low-incomeneighborhoods. These equity concerns are part of a larger question of how to raise performancein California’s public schools, which is especially poor in low-income districts. Higher perstudent spending levels – now relatively low in California – may be a part of the solution.In higher education, funding innovations have also helped address the facilitiesconstraints pressing upon the system as the children of the baby boomers reach college age.Thanks to the lower pass rate on local school bonds, the community colleges have generatedenough local funds to ensure expansion well into the next decade. If the UC system continuesto attract as much outside funding as in the recent past, it too will be in a good position. Withlimited outside funding, the CSU system is worst placed. Facilities are not the biggest questionmark for this sector, however: California’s recent budget woes have the potential to reshapesome basic tenets of the Master Plan for Higher Education, established in 1960. In particular,proposals now call for additional increases in student fees (already up more than 50 percentsince 2001) and for increasing the role of the lower-cost community colleges as feeder schoolsfor the four-year institutions. Demand management through higher fees offers many potentialadvantages, as long as it is accompanied by means-tested financial aid. This is, nevertheless, abreak with the social contract of the Master Plan, which promised low-cost, universal access toCalifornia residents. Californians will need to consider the role they want the higher educationsystem to play in the future, in which jobs requiring college training are expected to be anincreasing share of all jobs.Although many raise the specter of impending water shortages as California grows,more efficient use of existing resources, through conservation and reallocation through watermarketing, can considerably diminish this challenge. Moreover, municipal water andwastewater utilities, financed through user fees, are making substantial investments toaccommodate growth while meeting regulatory goals for clean and safe water. The bigquestions in this sector therefore concern paying for environmental programs for which no onewants to take ownership. Without continued bond funding for ecosystem restoration and waterfor aquatic wildlife, urban and agricultural water users will be asked to pay eco-taxes, aprospect farmers consider particularly onerous. Managing polluted runoff is another unfundedenvironmental mandate. New watershed approaches offer potential to achieve this goal at low- iii -

cost; however, local funding sources will also need to be secured, through user fees or localtaxes. Raising these funds is considerably more difficult than for utility charges, because itrequires a two-thirds voter majority.Transportation agencies face the challenge of providing mobility and access, managingcongestion, and attaining air quality goals in a far different environment from the heyday offreeway expansion in the 1950s and 1960s. Real costs of building highway lanes have more thantripled since then, and the value of traditional roadway user fees – gas taxes – has erodedthrough inflation and higher fuel efficiency. In today’s more built-up environment, the greatestpotential lies in strategic investments to relieve bottlenecks and to encourage drivers to carpool,modulate their travel schedules, and use transit alternatives. Over the past decade and a half,roadway investments have focused on these approaches, with the majority of new capacity inhigh-occupancy vehicle (HOV) lanes. Promising experiments are also under way with thegreater use of tolls. Better pricing of road use would also improve ridership on transit systems,many of which go underused. Transportation finance would also greatly benefit from shiftingback to user fee support and away from general sales taxes that have progressively replaced thegas tax. Making this move will depend on the public’s willingness. The alternative is a future inwhich we manage demand by default, through longer and longer delays.In recent years, strategies that aim to achieve multiple goals, by focusing on how andwhere we build our communities, have increasingly come into the spotlight. Councils ofGovernment in California’s four major metropolitan areas have embraced the “smart growth”philosophy in their most recent regional transportation plans, which target more compact,transit-oriented development. A primary aim of these strategies is to increase housingaffordability, with more housing and a greater mix of housing types than would occur with atraditional “sprawl” pattern of development (single-family tract developments on the suburbanedge). To make these strategies truly “win-win”, fiscal and regulatory reforms may be neededto reduce the disincentives to denser development. To succeed, smart growth strategies alsodepend on the willingness of California’s residents to accept more compact living. The publiccurrently appears split on this issue; it is more united in expressing concerns about the effects ofgrowth on housing affordability and air quality. If compact development programs succeed inmaking housing more affordable, they may win over more converts.- iv -

owledgmentsxiiiIntroductionNeeds and TradeoffsSectors in the SpotlightOrganization of This ReportSource Materials12477K-12 EDUCATIONWho Assesses Needs?Indicators of NeedFinancial Needs and GapsAlternative Scenarios for Meeting NeedsCost-cutting Technologies and Management ReformsFacilities Funding Reform99912141415HIGHER EDUCATIONWho Assesses Needs?Indicators of NeedFinancial Needs and GapsAlternative Scenarios for Meeting NeedsDemand Management OptionsOptions for Greater Cost-EfficienciesPolicy Tradeoffs1717182126262729WATER SUPPLY AND QUALITYWho Assesses Needs?Indicators of NeedWater SupplyWater QualityFinancial Needs and GapsWater SupplyDrinking Water and Wastewater FacilitiesRunoff ManagementIs There a Funding Gap?31323333353839404142-v-

Alternative Scenarios for Meeting NeedsThe Quantity-Quality NexusThe Role of Public Funds434344TRANSPORTATIONWho Assesses Needs?Indicators of NeedA Persistent Trend: Rising Car UseTransit Expansion as an Alternative to More HighwaysCongestion: How Big a Problem Is It?Maintenance and Rehabilitation: How Much Is Enough?Projections of Future TrendsFinancial Needs and GapsTransportation Finance ChallengesAlternative Scenarios for Meeting NeedsSupply-Side InnovationsDemand Management TechniquesInnovations for Goods-MovementManagement Techniques494950505157596061636868697171INTEGRATED STRATEGIES AND SMART GROWTHModeling Smart Growth Outcomes in CaliforniaWhich Integrated Activities Merit Public Financial Support?Market and Regulatory Barriers to Smart Growth73757779ConclusionK-12 Education: Building for Equitable AccessHigher Education: Revisiting the Master PlanWater: Paying for the EnvironmentTransportation: Smart Investments and Better IncentivesCompact Development: Time for Growing Smarter?Paying for the Future We Choose83838486878990References91- vi -

FiguresFigure 2.1Annual K-12 Enrollment Growth in CaliforniaFigure 2.2Population Growth Projections by Age Group for California, 2000-2025Figure 3.1Public Higher Education Enrollment in California, 1972-2012Figure 3.2Projected Growth of California’s College-age Population, 2000-2025Figure 4.1Drinking Water Sources with a Chemical ContaminantFigure 4.2Potential New Supply Sources, 2000-2030Figure 5.1Growth in Key Highway-Related Indicators in California, 1965-2025Figure 5.2Annual Hours of Delay per Person on Highways and Major Arterials forCalifornia Metropolitan Areas, 1982-2001- vii -

TablesTable 1.12003 Infrastructure Plan: Proposed State Spending, 2003-04 to 2007-08Table 1.2Public Sector Capital Outlays, 2002Table 2.1Statewide Classroom Needs for New Construction and Modernization ofK-12 Public School Facilities, 2003 to 2008Table 2.2State Share of Funding Needs and Proposed Spending for NewConstruction and Modernization of K-12 Public School Facilities, 2003-04to 2007-08Table 3.1Projected Enrollment for Degree-Granting Higher Education Institutionsin California, 1998-2010Table 3.2Needs Estimates (Annualized) and Bond Revenues for California HigherEducationTable 3.3Years of Capital Costs Covered by Public Bonds and Non-Public SourcesTable 4.1Current and Projected Water Use, Two ScenariosTable 4.2Impaired, Threatened, and Listed Water Bodies, 2002Table 4.3Annual Drinking Water and Clean Watershed Investment NeedsTable 4.4Water Charges as a Share of Median Household Income, 2003Table 5.1Means of Transportation to Work in Major California Metropolitan AreasTable 5.2Estimated Costs and Subsidies for Transportation in 1990 Cents perPassenger Mile TraveledTable 5.3Travel Time to Work for California Residents, 1990 and 2000Table 5.4Reported Ten-Year Unfunded Needs for State, Regional, and LocalTransportation Improvements and OperationsTable 5.5Selected Results of Performance Analysis of Alternative TransportationProgram Scenarios at Varying Funding Levels for the San Francisco BayArea to 2025Table 6.1Selected Modeled Performance Outcomes for Different Land-UseScenarios for the San Francisco Bay Area in 2020- ix -

AcronymsASFAssignable Square FootageBRTBus Rapid TransitCALFEDMultiagency state and federal program for the San Francisco-San JoaquinBay DeltaCaltransCalifornia Department of TransportationCCCCalifornia Community CollegeCOCarbon MonoxideCO2Carbon DioxideCOGCouncils of GovernmentCPECCalifornia Postsecondary Education CommissionCSUCalifornia State UniversityCTCCalifornia Transportation CommissionDHSDepartment of Health ServicesDOFDepartment of FinanceDWRDepartment of Water ResourcesEPAEnvironmental Protection AgencyFHWAFederal Highway ancy TollHOVHigh-Occupancy VehicleISTEAIntermodal Surface Transportation Efficiency ActMCLMaximum Contaminants LevelNCCPNational Communities Conservation PlanningNOXNitrous Oxide- xi -

PM10Particulate MatterROGReactive Organic GasesRTPRegional Transportation PlanRTPARegional Transportation Planning AgencySWRCBState Water Resources Control BoardTMDLTotal Maximum Daily LoadTTITexas Transportation InstituteUCUniversity of California- xii -

AcknowledgmentsFunding for this project was generously provided by the William and Flora HewlettFoundation as part of the Public Policy Institute of California’s “California 2025” project. Wewish to thank the many people who provided valuable feedback on an earlier version of thisreport. Richard Howitt (Department of Agricultural and Resource Economics, University ofCalifornia, Davis), Kim Rueben (Public Policy Institute of California), and Martin Wachs(Institute of Transportation Studies, University of California, Berkeley) provided very helpfulguidance on the overall analysis. Reviewers providing specific feedback in areas of subjectmatter expertise include: Kim Rueben for K-12 education; Pat Callan (National Center forPublic Policy and Higher Education) and C. Judson King (Center for Studies in HigherEducation, University of California, Berkeley) for higher education; Norman King (SanBernardino Council of Governments) and Martin Wachs for transportation and integratedapproaches; and Robin Hook (Department of Health Services), Richard Howitt, DarrinPolhemus (State Water Resources Control Board), and Al Wanger (Coastal Commission) forwater. Thanks also to Steve Book and Alexis Milea of the Department of Health Services forproviding data on water contaminants and to Rich Juricich (Department of Water Resources) fordata on the costs of groundwater storage. We also wish to thank Jon Norman, graduate studentin sociology at the University of California, Berkeley, for help with data collection and literaturereviews. Any remaining errors in interpretation are our own.- xiii -

IntroductionSince the late 1990s, a host of reports by government agencies and independent groupshave been sounding a common alarm: Decades of rapid population growth, unmatched bycorresponding increases in public investments, are straining the capacity of California’sessential public facilities. In this view, the telltale signs of this problem – overcrowding inschools, record rates of traffic congestion, growing vulnerability to drought, and threatenedecosystems – are likely to reach crisis proportions without actions to fix the way we plan forand fund our infrastructure.1The calls for reform have met with some successes. In 1999, the legislature passed AB1473, a law aimed at improving statewide planning by requiring the governor to prepare anannual five-year infrastructure plan. This reform encourages the state to better identifypriorities, compare and evaluate alternatives, and arrive at more cost-effective investmentchoices.2On the funding side, a major success was the passage of Proposition 39 in November2000, which lowered the voter threshold for local school bonds from two-thirds to 55 percent inschool board elections held concurrently with other state or local elections. This paved theway for considerable increases in local funds for school facilities and for community colleges.At the state level, the initiative process has also generated additional funds for infrastructure.In March 2002, voters approved Proposition 42, which dedicates the state sales tax on gasoline– formerly part of the general fund – to transportation projects. Education bonds passed inNovember 2002 and March 2004 made a total of 25.35 billion available for K-12 and highereducation facilities. Three environmental bonds were passed between 2000 and 2002, makingavailable 5.7 billion for water quality and supply projects and 2.3 billion for the acquisitionand improvement of open space and public parks. The only notable ballot-box failureregarding infrastructure finance during these years was the proposal to earmark a share of thegeneral fund for infrastructure projects, in November 2003.These successes notwithstanding, some core funding questions remain. Local tax orbond finance for some other key sectors, such as transportation, continues to require a twothirds supermajority.3 In contrast to the reform of local school finance, the state-levelinitiatives do not ensure the availability of new sources of revenue to fund infrastructure;Proposition 42 earmarked the use of existing revenues for transportation, and state bonds areSee California Business Roundtable (1998); California Legislative Analyst’s Office (1998c); CaliforniaState Treasurer (1999); Center for the Continuing Study of the California Economy (1999); Dowall (2001);Neuman and Whittington 2000; Dowall and Whittington (2003).2 Governor Schwarzenegger’s California Performance Review Commission (2004) calls for broaderreforms to promote more efficiency and accountability in state investment and planning. In acompanion piece to this report, Barbour and Lewis (2005) discuss the implications of these and othergovernance reforms for California’s public infrastructure policies.3 Under the California constitution, local bonds always required a two-thirds vote. The two-thirdsthreshold was introduced for local special taxes (for particular designated purposes such astransportation) with Proposition 13 in 1978 and reinforced with Proposition 218 in 1996, which alsodefinitively required voter approval for general taxes and fees (de Alth and Rueben, 2005).1-1-

repaid through the general fund. As the record budget surpluses of the late 1990s have turnedinto a record budget crunch, the fragility of these funding sources has been exposed. There hasbeen pressure to cut existing public works programs and reallocate some of the dedicatedinfrastructure funds to meet state obligations in other areas.Meanwhile, efforts to raise user fees, a traditional source of funding for someinfrastructure services, have been considered “dead on arrival” in the legislature. The pergallon gas tax, a major source of roadway funding, has not been adjusted for inflation since1994. In May 2004, attempts to include a water user fee to help pay for water for threatenedecosystems were retracted in response to water agency opposition. Among major sectors, onlyhigher education has been successfully targeted for fee increases; since the onset of the budgetcrisis in 2001, student fees are up by over 50 percent and rising.Thus, California faces the future with strong voter support for state bond finance orearmarking of investments to specific sectors, but with no clear mandate to raise taxes or feesto support spending increases at the state level, and with high voter thresholds for localspending in areas outside education. In comparison with the late 1990s, when the alarm bellsbegan sounding, unprecedented quantities of bond monies have become available foreducation facilities, and more modest new funds for other sectors. It is therefore appropriateto revisit a central question posed by the numerous reports on infrastructure: Are wespending too little to secure a sound economic future and quality of life?Needs and TradeoffsThe conventional approach to this question is sometimes referred to as “gap analysis.”It juxtaposes an assessment of infrastructure “needs” in a specific sector (an estimate of theamount we should be spending) with the levels we actually spend; unfunded needs constitutethe “funding gap.” Gap analysis often assumes (at least implicitly) that unfunded needsshould be met with public subsidies, which requires either raising taxes (and reducing privatespending) or shifting public expenditures away from some other sector. It tends to ignore, ordiscount, the tradeoffs involved in funding public investments.The problem arises from the way conventional exercises estimate needs. Putting a pricetag on public investment needs is, admittedly, less straightforward than for private sectorinvestments. For private goods, the market determines the level of output based on theinteraction between supply (the costs of production) and demand (how much people arewilling to pay). Market forces are of more limited use in determining the appropriate level ofpublic investments, because it is sometimes either impractical or socially undesirable to fullycharge each user for the level of services he or she enjoys. However, economic incentivesgenerally do matter. Conventional needs assessments have largely ignored market analysisand instead followed an engineering approach, gauging needs by matching a targeted percapita level of services to population projections.Approaches that do not incorporate economic incentives are likely to overstate the levelof “needs” in sectors where it would generally be appropriate for users to contribute directly tocosts of service. For instance, the volume of new water supplies to accommodate populationgrowth will be lower if we assume that market forces (higher prices) lead people to adopt-2-

conservation policies. Congestion on roadways will be lower (and hence the need for newlanes reduced) with tolls and other incentives to encourage commuters to carpool. Theoverstatement of needs can be reinforced by the nature of infrastructure finance. Ifimplementing agencies are competing for public funds, they may have incentives to inflatetheir requirements. (One reason is simply that from an agency’s point of view, more is better;another is that they may expect to receive only a share of their requests). The result is a “wishlist” of spending priorities that is considerably higher than what society might be willing topay for, given other demands on its resources.Over the past ten to 15 years, techniques incorporating willingness to pay have grownin importance. Such approaches, often labeled under the heading “demand management,”acknowledge that the demand for public services – and hence the need for public investments– can be altered by the incentives facing individuals. As shown in the examples noted above,the incentives can be based on pricing (e.g., higher water rates to encourage conservation) orother levers (e.g., granting high occupancy vehicles access to faster highway lanes). Theappropriateness of demand management techniques varies by sector, depending in part ontechnical feasibility (because introducing incentives may be costly) and in part on the broadersocial implications of increasing the costs for individual users. Political opposition can alsoblock greater reliance on user fees, even when they would be appropriate.In this report, we will refer to approaches incorporating user incentives, or demand, as“modern” approaches to infrastructure needs analysis. Modern approaches to infrastructureplanning also include supply-side innovations that reduce the cost of service provision orimprove capacity utilization (e.g., the use of electronic signals to relay drivers to less congestedroads). Supply-side innovations also include more systematic attention to maintenance, thelack of which can lead to shortened asset life and more expensive repairs. For instance, “lifecycle costing,” wherein budgets include the total costs of building, operating, and maintaininga capital asset over its useful life, can generate long-term cost savings and facilitate more stablerevenues for maintenance.4In recent years, there has also been greater attention devoted to achieving whateconomists call “economies of scope.” The idea here is that tackling multiple objectivessimultaneously can provide services at lower cost or generate a greater number of publicbenefits for a given cost. Some of these multipurpose, or “integrated” solutions are relativelynarrow in range – for instance, moving away from single-purpose school facilities to joint-usefacilities. In general, however, integrated approaches hinge on a more complex set ofinteractions, depending in part on the nature of land-use decisions. One common theme is thelink between transportation investments, environmental benefits (especially air quality andopen space), and the location of residential and business development. Such approaches aresometimes referred to under the rubric of “smart growth.” Another emerging theme is the linkbetween residential and commercial development, water supply, and water quality, under theheading “watershed management.” Because they involve alternative land-use scenarios,integrated approaches incorporate private investment decisions in a much more direct mannerthan the conventional sector-specific approaches.Life-cycle costing is discussed in Neuman and Whittington (2000); Dowall and Whittington (2003);California Performance Review Commission (2004).4-3-

In our evaluation of infrastructure needs and tradeoffs, we will highlight the extent towhich infrastructure planning has moved beyond the conventional approach toward thesemodern approaches, incorporating demand management, supply-side innovations, andeconomies of scope in service provision. This perspective allows us to go beyond the questionposed at the outset. Instead of asking only whether we are spending enough to secure a soundeconomic future and quality of life, we can also ask whether we are making the most of thepublic resources that are available.Sectors in the SpotlightWe address these issues by focusing on the three main areas in which California spendsits public investment dollars: education (K-12 and postsecondary), water (supply and quality),and transportation (roads and transit). Together, these sectors represent over 85 percent ofproposed state-level spending in the most recent five-year infrastructure plan (Table 1.1). Inrecent years, they have accounted for 60 percent combined state and local capital spending.Table 1.12003 Infrastructure Plan: Proposed State Spending, 2003-04 to 2007-08( billions)Program AreaBond Special Federal GeneralFunds Funds FundsFund Other Totals Per yearTransportation0.214.214.1——28.55.7K-12 schools10.4————10.42.08Higher education5.4————5.41.08Water supply and quality0.1——0.22.93.20.64Natural resources/environmental protection1.30.2—0.20.11.80.36Public 80.76Totals20.814.914.22.13.255.211.04SOURCE: California Department of Finance (2003a).Our focus on infrastructure needs and tradeoffs leads us to concentrate on capitalinvestments – the long-term spending necessary to build and renew capacity to provide publicservices. The sectors we will examine differ considerably in the role of capital versus operatingbudgets. In 2002, the ratio of capital to current expenditures was 88 percent for highwaysversus only 6 percent for higher education (Table 1.2). Whereas facilities are an importantissue for higher education, the challenges facing the system’s ability to deliver on its socialcontract over the years to come depend more critically on the availability of operating funds.Both the level and the flexibility of operating funds is, similarly, a fundamental issue for thefuture of California’s primary and secondary education system.-4-

Table 1.2Public Sector Capital Outlays, 2002CapitalSpending( millions)Higher education1,224Elementary & secondary education7,021Public welfare162Hospitals761Health165Highways a/5,379Police337Fire187Natural resources b/3,004Housing & communitydevelopment1,728Sewerage d/1,474Sanitation258Water supply d/2,525Electric power1224Gas supply10.271Transit1,346Other a/5,302TOTAL32,106SectorShare .010.090.050.050.010.080.0400.040.171.00Share ofCapital Non-capitalSpent at Spending ( Local Level 1913,012845,27680,325261,485Capital : de Alth and Rueben (2005) using Census of Governments data.NOTE: Spending is reported in current dollars.a/ Highways include all public roadways. “Other” includes public spending on airports and ports.b/ Natural resources includes some water-related activities (flood control and irrigation districts) aswell as resource conservation and parks.c/ Local spending share is the share of total capital spent by local governments and special districts,irrespective of the source of funding (i.e., it includes grants and transfers from state and federalauthorities).d/ Capital spending in these sectors is likely to be underreported, due to a change in reportingmethods for special districts (see de A

Sizing Up the Challenge: California's Infrastructure Needs and Tradeoffs Ellen Hanak Elisa Barbour June 2, 2005 The California 2025 project www.ca2025.org, conducted with support of the William and Flora Hewlett Foundation, addresses issues that will affect the state of the State in 2025. The

Related Documents:

May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)

Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .

On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.

̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions

Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have

Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được

Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. Crawford M., Marsh D. The driving force : food in human evolution and the future.

Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. 3 Crawford M., Marsh D. The driving force : food in human evolution and the future.