VZW Samsung Galaxy S10/S10

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User manual

Table of contentsDevice features1Wireless PowerShare1Meet Bixby1Camera1Security1Expandable storage1Night mode1Gestures only navigation2Water and dust resistance2Infinity display2Getting started3Galaxy S10e4Galaxy S105Galaxy S10 6Assemble your device7Wireless PowerShare9Start using your device11Use the Setup Wizard11iVZW G970U G973U G975U EN UM TN SAT 022019 FINAL

Table of contentsTransfer data from an old device11Lock or unlock your device13Accounts14Set up voicemail15Navigation16Navigation bar21Customize your home screen23Bixby30Digital wellbeing31Always On Display32Flexible security33Multi window36Edge screen37Enter text41Emergency mode44Apps46Using apps47Uninstall or disable apps47Search for apps47ii

Table of contentsSort apps47Create and use folders48Samsung apps49Galaxy Essentials49Galaxy Store49Galaxy Wearable49Samsung Health49Samsung Members51Samsung Notes52Samsung ntacts64Clock69Email73Gallery76Internet81iii

Table of contentsMessages84My Files86Phone88Google tos97Play Movies & TV97Play Music97Play Store97YouTube97Carrier apps98Call Filter98Cloud98hum98iv

Table of contentsMy Verizon98Security and Privacy98Voice Mail98Message 99Settings102Access Settings103Search for Settings103Connections103Wi-Fi103Bluetooth105Phone visibility107NFC and payment107Airplane mode108Mobile networks108Data usage109Mobile hotspot110Tethering112Nearby device scanning112Connect to a printer113v

Table of contentsMirrorLink113Download booster113Virtual Private Networks114Private DNS114Ethernet115Sounds and vibration115Sound on sounds117System sounds and vibration117Dolby Atmos118Equalizer118Headset audio options118Adapt sound118Separate app sound119Notifications119Manage notifications119vi

Table of contentsCustomize app notifications120Smart alert120Smart pop-up view120Display120Screen brightness121Blue light filter121Night mode121Screen mode122Font size and style122Screen zoom122Screen resolution122Full screen apps123Screen timeout123Accidental touch protection123Touch sensitivity123Screen saver123Reduce animations124Lift to wake124Double tap to wake up124vii

Table of contentsSmart stay124One-handed mode124Device maintenance125Quick optimization125Battery125Storage and memory card126Memory127Language and input127Date and time130Troubleshooting130Lock screen and security134Screen lock types134Clock and information135Google Play Protect135Find My Device135Security update136Samsung Pass136Samsung Blockchain Keystore136Install unknown apps137viii

Table of contentsSecure Folder137Encrypt SD card137Set up SIM card lock138View passwords138Security update service138Device administration139Credential storage139Strong Protection139Advanced security settings140Location140App permissions141Send diagnostic data141Samsung Ads141Accounts142Add an account142Account settings142Synchronize accounts142Remove an account143Backup and restore143ix

Table of contentsGoogle settings143Accessibility144Screen Reader144Visibility enhancements144Hearing Enhancements146Interaction and dexterity147Advanced settings148Installed services149Other settings149Help149Manage game features149Dual messenger149About phone149Learn more150Videos150Smart Simulator150Tips150Samsung Care150Talk to an agent150x

Table of contentsLegal information151Intellectual property152Open source software152Disclaimer of warranties; exclusion of liability153Modification of software154Samsung Knox154Maintaining water and dust resistance154Restricting children’s access to your mobile device156Samsung Electronics America, Inc.156xi

Device featuresDevice featuresWireless PowerShareWirelessly charge your Galaxy Buds, Galaxy Watch or even a friend’s phoneright from your device. See Wireless PowerShare on page 9.Meet BixbyBixby learns what you like to do and works with your favorite apps andservices to help you get more done. See Bixby on page 30.CameraEnjoy a full kit of pro lenses with an ultrawide lens that provides a full field ofvision, just like the human eye. See Camera on page 59.SecurityUse your face or fingerprint to unlock your device. See Flexible security onpage 33.Expandable storageExpand storage with a supported microSD card. See Memory card on page 126.Night modeUse a darker theme to keep your eyes comfortable at night. See Night mode onpage 121.1

Device featuresGestures only navigationDon’t like navigation buttons on your screen? Use gestures instead! SeeNavigation bar on page 21.Water and dust resistanceThis device is rated IP68 using the Ingress Protection rating system. SeeMaintaining water and dust resistance on page 154.Infinity displayEnjoy every inch of your dynamic AMOLED screen without the interruption ofkeys or buttons.2

Getting startedGalaxy S10eGalaxy S10Galaxy S10 Assemble your deviceStart using your device3

Getting startedGalaxy S10eDevices and software are constantly evolving — the illustrations you see here are for reference only.4

Getting startedGalaxy S10Devices and software are constantly evolving — the illustrations you see here are for reference only.5

Getting startedGalaxy S10 Devices and software are constantly evolving — the illustrations you see here are for reference only.6

Getting startedAssemble your deviceYour device uses a nano-SIM card. Your SIM card may be preinstalled or you may beable to use your previous SIM card. Contact your carrier for more details.Devices and software are constantly evolving — the illustrations you see here are for reference only.7

Getting startedNOTE Use only charging devices and batteries that are approved by Samsung.Samsung charging devices and batteries are designed for your device tomaximize battery life. Using other charging devices and batteries may void yourwarranty and may cause damage.NOTE Your device is IP68 rated for dust and water resistance. To maintain thewater-resistant and dust-resistant features of your device, make sure that theSIM card/Memory card tray openings are maintained free of dust and water, andthe tray is securely inserted prior to any exposure to liquids. For moreinformation, see Maintaining water and dust resistance on page 154.NOTE While charging, the device and the charger may become hot and stopcharging. This usually does not affect the device’s lifespan or performance and isin the normal range of operation. Remove the device from the charger and waitfor the device to cool down. For more information, visitsamsung.com/us/support/answer/ANS00076952.8

Getting startedWireless PowerShareWirelessly charge your compatible Samsung devices using your phone. Some featuresare not available while sharing power.For best results when using Wireless PowerShare, please note: Remove any accessories or covers before using the feature. Depending on the typeof accessory or cover, Wireless PowerShare may not work properly. The location of the wireless charging coil may vary by device, so you may need toadjust the placement to make a connection. When charging starts, a notification orvibration will occur, so the notification will help you know you have made aconnection.Devices and software are constantly evolving — the illustrations you see here are for reference only.9

Getting started Call reception or data services may be affected, depending on your networkenvironment. Charging speed or efficiency can vary depending on device condition orsurrounding environment. Do not use headphones. Only devices that support the wireless charging feature can be charged using thisfeature. Some devices may not be charged. To charge properly, do not move or use either device while charging. If the remaining battery power drops below a certain level, power drops below acertain level, power sharing will stop.1. From Quick Settings, tapWireless PowerShare.2. With the phone face down, place the compatible device on the back of the phoneto charge. A notification sound or vibration occurs when charging begins.NOTE Wireless PowerShare is limited to Samsung or other brand smartphonesand accessories with WPC Qi wireless charging. Check samsung.com forcompatibility. May not work with certain accessories, covers, or other branddevices. May affect call reception or data services depending on your networkenvironment. Speed and power efficiency of charge varies by device.10

Getting startedStart using your deviceUse the Power key to turn your device on or off. Do not use the device if the body iscracked or broken. Use the device only after it has been repaired. Press and hold the Power key. To turn the device off, press and hold the Power key, and tapConfirm when prompted.Power off. To restart your device, press and hold the Power key, and tapRestart.Use the Setup WizardThe first time you turn your device on, the Setup Wizard guides you through the basicsof setting up your device.Follow the prompts to choose a default language, connect to a Wi-Fi network, set upaccounts, choose location services, learn about your device’s features, and more.Transfer data from an old deviceUse Smart Switch to transfer contacts, photos, music, videos, messages, notes,calendars, and more from your old device. Smart Switch can transfer your data viaUSB cable, Wi-Fi, or computer. You can also use the included On-the-Go adapter totransfer content quickly and easily from your old device without installing the SmartSwitch app.Visit samsung.com/us/support/owners/app/smart-switch to learn more.1. From Settings, tapAccounts and backup Smart Switch.2. Follow the prompts and select the content to transfer.11

Getting startedNOTE The USB option must be set to Media device (MTP) on the other device.Transferring content with a USB cable may increase battery consumption. Makesure your battery is fully charged.Visit samsung.com/smartswitch for more information and to learn how to use theOn-the-Go adapter to transfer content faster.Devices and software are constantly evolving — the illustrations you see here are for reference only.12

Getting startedLock or unlock your deviceUse your device’s screen lock features to secure your device. By default, the devicelocks automatically when the screen times out. For more information about screenlocks, see Lock screen and security on page 134.Devices and software are constantly evolving — the illustrations you see here are for reference only.13

Getting startedAccountsSet up and manage your email accounts, your Google Account, and Samsung account.TIP Accounts may support email, calendars, contacts, and other features. Seeyour carrier for more information.Add a Google AccountSign in to your Google Account to access your Google cloud storage, apps installedfrom your account, and make full use of your device’s Android features.1. From Settings, tap2. TapAccounts and backup Accounts.Add account Google.NOTE When you sign in to a Google Account, Factory Reset Protection (FRP) isactivated. FRP requires your Google Account information when resetting tofactory settings. For more information, see Factory reset protection on page 132.Add a Samsung accountSign in to your Samsung account to access exclusive Samsung content and make fulluse of Samsung apps.1. From Settings, tap2. TapAccounts and backup Accounts.Add account Samsung account.TIP To quickly access your Samsung account, from Settings tapaccount.SamsungAdd an email accountSign in to one or more of your email accounts to view and manage email messages. From Settings, tapAccounts and backup Accounts, and then tapAdd account Email.14

Getting startedSet up voicemailYou can set up your voicemail service when you access it for the first time. You canaccess voicemail through the Phone app.1. FromPhone, touch and hold the1 key.2. Follow the tutorial to create a password, record a greeting, and record yourname.15

Getting startedNavigationA touch screen responds best to a light touch from the pad of your finger or acapacitive stylus. Using excessive force or a metallic object on the touch screen maydamage the tempered glass surface and void the warranty.TapLightly touch items to select or launch them.lTap an item to select it.lDouble-tap an image to zoom in or out.Devices and software are constantly evolving — the illustrations you see here are for reference only.16

Getting startedSwipeLightly drag your finger across the screen.lSwipe the screen to unlock the device.lSwipe the screen to scroll through the Home screens or menu options.Devices and software are constantly evolving — the illustrations you see here are for reference only.17

Getting startedDrag and dropTouch and hold an item, and then move it to a new location.lDrag an app shortcut to add it to a Home screen.lDrag a widget to place it in a new location.Devices and software are constantly evolving — the illustrations you see here are for reference only.18

Getting startedZoom in and outBring your thumb and forefinger together or apart to zoom in and out.lBring your thumb and forefinger together on the screen to zoom out.lMove your thumb and forefinger apart on the screen to zoom in.Devices and software are constantly evolving — the illustrations you see here are for reference only.19

Getting startedTouch and holdTouch and hold items to activate them.lTouch and hold a field to display a pop-up menu of options.lTouch and hold a Home screen to customize the Home screen.Devices and software are constantly evolving — the illustrations you see here are for reference only.20

Getting startedNavigation barThe Navigation bar, at the bottom of the screen, displays the navigation keys.Devices and software are constantly evolving — the illustrations you see here are for reference only.21

Getting startedNavigation gesturesTo make more space on the screen, you can hide the navigation keys, and instead usegestures to navigate the device. Simply swipe up on the screen where the navigationbuttons normally are to navigate the device. From Settings, tapDisplay Navigation bar Full screen gestures. Tap Gesture hints to display lines at the bottom of the screen where gesturesmust be done for each navigation button.TIP You can also quickly switch between navigation gestures and navigationbuttons using the Quick settings menu.Button orderPersonalize your device by changing where the Recent apps and Back buttons displayon the Navigation bar. From Settings, tapDisplay Navigation bar, and tap an option under Buttonorder.22

Getting startedCustomize your home screenThe Home screen is the starting point for navigating your device. You can place yourfavorite apps and widgets here. You can set up additional Home screens, removescreens, change the order of screens, and choose a main Home screen.App iconsYou can use app icons to launch an app from any Home screen. From Apps, touch and hold an app icon, and tapAdd to Home.To remove an icon: Touch and hold an app icon, and tapRemove from Home.NOTE Removing an icon does not delete the app, it just removes the icon from aHome screen.Use foldersOrganize App shortcuts in folders on an Apps screen or Home screen.For more information, see Create and use folders on page 48.WallpapersYou can change the look of the Home and Lock screens by choosing a favorite pictureor preloaded wallpaper.1. From a Home screen, touch and hold the screen.2. TapWallpapers.3. Tap View all to see all available wallpapers.4. Tap an image to choose it. Tap the screen or screens to which you want to apply the wallpaper.5. Tap Set as wallpaper, and confirm when prompted.23

Getting startedThemesSet a theme to be applied to your Home and Lock screens, wallpapers, and app icons.1. From a Home screen, touch and hold the screen.2. TapThemes to customize.3. Tap View all to see downloaded themes.4. Tap a theme to preview and download it to My themes.5. Tap a theme, and then tap Apply to apply the selected theme.IconsApply different icon sets to replace the default icons.1. From a Home screen, touch and hold the screen.2. TapWallpapers Icons to customize.3. Tap View all to see downloaded icons.4. Tap an icon set to preview and download it to My icons.5. Tap an icon, and then tap Apply to apply the selected icon set.WidgetsAdd widgets to your home screens for quick access to info or apps.1. From a Home screen, touch and hold the screen.2. TapWidgets, and then touch and hold a widget, drag it to a Home screen, andrelease it.Customize WidgetsOnce you have added a widget, you can customize where it's located and how itfunctions. From a Home screen, touch and hold a widget, and tap an option: Remove from Home: Delete a widget from your screen. Widget settings: Customize the function or appearance of the widget. App info: Review the widget usage, permissions and more.24

Getting startedHome screen settingsCustomize your Home and Apps screens.1. From a Home screen, touch and hold the screen.2. TapHome screen settings to customize: Home screen layout: Set your device to have separate Home and Appsscreens, or only a Home screen where all apps are located. Home screen grid: Choose a layout to determine how icons are arranged onthe Home screen. Apps screen grid: Choose a layout to determine how icons are arranged onthe Apps screen. Apps button: Add a button to the Home screen for easy access to the Appsscreen. App icon badges: Enable to show badges on apps with active notifications.You can also choose the badge style. Lock Home screen layout: Prevent items on the Home screen from beingremoved or repositioned. Add apps to Home screen: Automatically add newly-downloaded apps to theHome screen. Quick-open notification panel: Enable this feature to open the Notificationpanel by swiping down anywhere on the Home screen. Rotate to landscape mode: Rotate the Home screen automatically when yourdevice’s orientation is changed from portrait to landscape. Hide apps: Choose apps to hide from the Home and App screens. Return tothis screen to restore hidden apps. Hidden apps are still installed and canappear as results in Finder searches. About Home screen: View version information.25

Getting startedEasy modeThe Easy mode layout has larger text and icons, making for a more straightforwardvisual experience. Switch between the default screen layout and a simpler layout.1. From Settings, tapDisplay Easy mode.2. Tap Easy mode to enable this feature.3. Tap Apply to confirm.To disable Easy mode:1. From Settings, tapDisplay Easy mode Standard mode.2. Tap Apply to exit Easy mode.26

Getting startedStatus barThe Status bar provides device information on the right side and notification alerts onthe left.Status iconsBattery fullBattery lowAirplane mode Bluetooth activeChargingVibrateMuteNFC activeWi-Fi activeLocation activeNotification iconsMissed callsCall in progressCall on holdNew messageVoicemailNew emailDownloadUploadWi-Fi availableApp updateConfigure display options for the Status bar. From Quick settings, tap More options Status bar for the following options: Show notification icons: Choose how to display notification icons on theStatus bar. Show battery percentage: Display the battery charge percentage next to thebattery icon on the Status bar.27

Getting startedNotification panelFor quick access to notifications, settings, and more, simply open the Notificationpanel.Device settingsQuick settingsView allNotification cardsDevices and software are constantly evolving — the illustrations you see here are for reference only.28

Getting startedView the Notification panelYou can access the Notification panel from any screen.1. Drag the Status bar down to display the Notification panel.2. Swipe down the list to see notification details. To open an item, tap it. To clear a single notification, drag the notification left or right. To clear all notifications, tap Clear. To customize notifications, tap Notification settings.3. Drag upward from the bottom of the screen or tapNotification panel.Back to close theQuick settingsThe Notification panel also provides quick access to device functions using Quicksettings.1. Drag the Status bar down to display the Notification panel.2. DragView all downward. Tap a quick setting icon to turn it on or off. Touch and hold a quick setting icon to open the setting. TapSearch to search the device. TapSettings to quickly access the device's settings menu. Tap3. DragMore options to reorder Quick settings or to change the button layout.View all upward to close Quick settings.29

Getting startedBixbyBixby is a virtual assistant that learns, evolves, and adapts to you. It learns yourroutines, helps you set up reminders based on time and location, and is built in to yourfavorite apps. Visit samsung.com/us/support/owners/app/Bixby for more information.Bixby HomeThe Bixby Home page displays customized content based on your interactions. Bixbylearns from your usage patterns and will suggest content you may like. From a Home screen, swipe right or press the Bixby key.Bixby VoiceBixby Voice allows you to use voice commands for opening apps, changing settings,entering text, and more.1. Press and hold the Bixby key.2. Say a command.3. Release the Bixby key when you are finished speaking.Voice Wake-UpActivate Bixby at any time by saying “Hi Bixby” when this feature is enabled.1. Press the Bixby key.2. TapMore options Settings Voice wake-up.3. Tap On/Off, and then follow the prompts.Bixby RoutinesYou can use Bixby to show you information or change device settings based on whereyou are and what you are doing. From Settings, tapAdvanced features Bixby Routines.30

Getting startedBixby VisionBixby is integrated with your Camera, Gallery, and Internet apps to give you a deeperunderstanding of what you see. It provides contextual icons for translation, QR codedetection, landmark recognition, or shopping.CameraBixby Vision is available on the Camera viewfinder to help understand what you see. FromCamera, tap Bixby Vision and follow the prompts.GalleryBixby Vision can be used on pictures and images saved in the Gallery app.1. FromGallery, tap a picture to view it.2. TapBixby Vision and follow the prompts.InternetBixby Vision can help you find out more about an image you find in the Internet app.1. FromInternet, touch and hold an image until a pop-up menu is displayed.2. Tap Bixby Vision and follow the prompts.Digital wellbeingYou can monitor and manage your digital habits by getting a daily view of howfrequently you use apps, how many notifications you receive, and how often you checkyour device. You can also set your device to help you wind down before going to bed. From Settings, tapDigital wellbeing for the following features: Screen time: Tap the time value in the dashboard circle for details on howlong each app has been opened and used today. Times opened: Tap the Unlocks number to see how many times each app hasbeen opened today. Notifications received: Tap the Notifications number to see how manynotifications have been received from each app today.31

Getting started Dashboard: View all dashboard information shown above. Each app can havea timer set to limit usage throughout the day. Wind down: Enable to turn the screen to grayscale and limit notificationsbefore going to bed. Notifications: Configure notification settings for each app.Always On DisplayView missed calls and message alerts, check the time and date, and view othercustomized information without unlocking your device using Always On Display(AOD).1. From Settings, tap2. TapLock screen Always On Display.to enable the feature, and then set the following options: Display mode: Customize when to show the AOD. Screen orientation: Display the AOD in portrait or landscape mode. Show music information: Show music details when the FaceWidgets musiccontroller is in use. Auto brightness: Automatically adjust the brightness of Always On Display. About Always On Display: View the current software version and licenseinformation.NOTE Some display settings can appear on both the Lock screen and Always OnDisplay.AOD themesApply custom themes for Always On Display.1. From a Home screen, touch and hold the screen, and tap Wallpapers AODs. Tap an AOD to preview and download it to My Always On Displays.2. Tap View all to see downloaded AODs.3. Tap an AOD, and then tap Set to apply the selected AOD.32

Getting startedFlexible securityUse biometrics to securely unlock your device and log in to accounts.Face recognitionYou can enable Face Recognition to unlock your screen. Face recognition is less secure than Pattern, PIN, or Password. Your device couldbe unlocked by someone or something that looks like your image. Some conditions may affect face recognition, including wearing glasses, hats,beards, or heavy make-up. When registering your face, ensure that you are in a well-lit area and the cameralens is clean.1. From Settings, tapBiometrics and security Face recognition.2. Follow the prompts to register your face.TIP To use your face to unlock your device, you must set a pattern, PIN, orpassword.Face recognition managementCustomize how face recognition works. From Settings, tapBiometrics and security Face recognition. Remove face data: Delete existing faces. Face unlock: Enable or disable face recognition security. Stay on Lock screen: When you unlock your device with face recognition, stayon the Lock screen until you swipe the screen. Faster recognition: Turn on for faster face recognition. Turn off to increasesecurity and make it harder to unlock using an image or video of yourlikeness. Brighten screen: Increase the screen brightness temporarily so that your facecan be recognized in dark conditions. Samsung Pass: Access your online accounts using face recognition.33

Getting startedFingerprint scannerUse fingerprint recognition as an alternative to entering passwords in certain apps.You can also use your fingerprint to verify your identity when logging in to yourSamsung account.1. From Settings, tapBiometrics and security Fingerprints.2. Follow the prompts to register your fingerprint.TIP To use your fingerprint to unlock your device, you must set a pattern, PIN, orpassword. You can register up to three fingerprints.Fingerprint managementAdd, delete, and rename fingerprints. From Settings, tapBiometrics and security Fingerprints for the followingoptions: The list of registered fingerprints is at the top of this list. You can touch andhold a fingerprint to remove or rename it. Add fingerprint: Simply follow the prompts to register another fingerprint. Check added fingerprints: Scan your fingerprint to see if it has beenregistered.Fingerprint verification settingsUse fingerprint recognition to verify your identity in supported apps and actions. From Settings, tapBiometrics and security Fingerprints. Fingerprint unlock: Use your fingerprint for identification when unlockingyour device. Show icon when screen is off: Show the fingerprint icon when the screen isoff. Samsung Pass: Use your fingerprint for identification when using supportedapps. Samsung Pay: Use your fingerprints to make payments quickly and securely.34

Getting startedBiometrics PreferencesConfigure your preferences for biometric security options. From Settings, tapBiometrics and security Biometrics preferences for thefollowing options: Preferred biometric: Choose your preferred biometric. Only biometrics thathave already been set up are listed. Screen transition effect: Show a transition effect when you use biometrics tounlock your device.35

Getting startedMulti windowMultitask by using two apps at the same time. Apps that support Multi window can bedisplayed together on a split screen. You can switch between the apps and adjust thesize of their windows.1. From any screen, tapRecent apps.2. Tap the app icon, and then tap Open in split screen view.3. Tap an app in the lower window to add it to the split screen view. Drag the middle of the window border to adjust the window size.TIP After opening Multi window, you can quickly exit and open the split screenby tappingRecent apps.Devices and software are constantly evolving — the illustrations you see here are for reference only.36

Getting startedEdge screenThe Edge screen provides a variety of useful tools for notifications, information feeds,and timekeeping.Edge panelsEdge panels can be used to access apps, tasks, and contacts, as well as view news,sports, and other information on the Edge screen. From any screen, drag the Edge panel handle to the center of the screen. Swipeleft or right to view other panels.To configure Edge panels:1. From any screen, drag the Edge panel handle to the center of the screen, andEdge panel settings.then tap2. Tap to enable the feature. The following options are available:Checkbox: Enable or disable each panel. Edit (if available): Configure individual panels. More options Reorder: Change the order of the panels by dragging themto the left or right. More options Uninstall: Remove an Edge panel from your device. More options Edge panel handle:–Move: Drag to change the position of the Edge panel handle alongthe edge of the screen.– Position: Choose either Right or Left to set which side the Edge screendisplays on.– Move from any screen: Touch and hold the Edge panel handle tochange its position from any screen.– Color: Choose the color of the Edge panel handle.– Transparency: Drag the slider to adjust the transparency of the Edgepanel handle.– Size: Drag the slider to adjust the size of the Edge panel handle.37

Getting started More options Galaxy Store: Search for and download more Edge panelsfrom Galaxy Store.3. TapBack to save changes.Apps edgeYou can add up to ten apps in two columns to the Apps edge panel.1. From any screen, drag the Edge panel handle to the center of the screen. Swipeuntil th

For more information, see . Factory reset protection on page 132. Add a Samsung account. Sign in to your Samsung account to access exclusive Samsung content and make full use of Samsung apps. 1. From Settings, tap Accounts and backup Accounts. 2. Tap Add account Samsung account. TIP To quickly access your Samsung account, from

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