The Arizona Administrative Code

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Replacement Check ListFor rules filed within the4th QuarterOctober 1 – December 31, 2016THE ARIZONA ADMINISTRATIVE CODEWithin the stated calendar quarter, this Chapter contains all rules made, amended, repealed, renumbered, and recodified;or rules that have expired or were terminated due to an agency being eliminated under sunset law.These rules were either certified by the Governor’s Regulatory Review Council or the Attorney General’s Office; or exempt from therulemaking process, and filed with the Office of the Secretary of State. Refer to the historical notes for more information.Please note that some rules you are about to remove may still be in effect after the publication date of this Supplement. Therefore, allsuperseded material should be retained in a separate binder and archived for future reference.Title 9. Health ServicesChapter 21. Arizona Health Care Cost Containment System - Behavioral HealthServices for Persons with Serious Mental IllnessSupplement 16-4Sections, Parts, Exhibits, Tables or Appendices modifiedR9-21-101, R9-21-102 through R9-21-106, R9-21-201, R9-21-203 through R9-21-206.01, R9-21-208,R9-21-209, Exhibit A, R9-21-301, R9-21-303, R9-21-307, R9-21-309 through R9-21-311, R9-21-401through R9-21-410REMOVE Supp. 03-2Pages: 1 - 57REPLACE with Supp. 16-4Pages: 1 - 61The agency's contact person who can answer questions about rules in Supp. 16‐4:Name:James MaguireAddress:701 E. Jefferson St., Mail Drop 6200, Phoenix, AZ 85034Telephone:(602) 417-4501Fax:(602) 253-9115E-mail:AHCCCSrules@azahcccs.govWeb site:www.azahcccs.govDisclaimer: Please be advised the person listed is the contact of record as submitted in the rulemaking packagefor this supplement. The contact and other information may change and is provided as a public courtesy.PUBLISHERArizona Department of StateOffice of the Secretary of State, Public Services Divisioni

PREFACEUnder Arizona law, the Department of State, Office of the Secretary of State (Office), accepts state agency rule filings and is the publisherof Arizona rules. The Office of the Secretary of State does not interpret or enforce rules in the Administrative Code. Questions about rulesshould be directed to the state agency responsible for the promulgation of the rule.Scott Cancelosi, DirectorPUBLIC SERVICES DIVISIONDecember 31, 2016RULESA.R.S. § 41-1001(17) states: “‘Rule' means an agency statementof general applicability that implements, interprets, or prescribeslaw or policy, or describes the procedures or practice requirements of an agency.”SESSION LAW REFERENCESArizona Session Law references in the introduction of a chaptercan be found at the Secretary of State’s .EXEMPTIONS FROM THE APAIt is not uncommon for an agency to be exempt from the stepsoutlined in the rulemaking process as specified in the ArizonaAdministrative Procedures Act, also known as the APA (ArizonaRevised Statutes, Title 41, Chapter 6, Articles 1 through 10).Other agencies may be given an exemption to certain provisionsof the Act.THE ADMINISTRATIVE CODEThe Arizona Administrative Code is where the official rules ofthe state of Arizona are published. The Code is the official codification of rules that govern state agencies, boards, and commissions. Virtually everything in your life is affected in some way byrules published in the Arizona Administrative Code, from thequality of air you breathe to the licensing of your dentist. Thischapter is one of more than 230 in the Code compiled in 21 Titles.An agency's exemption is written in law by the Arizona StateLegislature or under a referendum or initiative passed into law byArizona voters.ADMINISTRATIVE CODE SUPPLEMENTSRules filed by an agency to be published in the AdministrativeCode are updated quarterly. Supplement release dates are printedon the footers of each chapter:When an agency files an exempt rulemaking package with ourOffice it specifies the law exemption in what is called the preamble of rulemaking. The preamble is published in the ArizonaAdministrative Register online at www.azsos.gov/rules, click onthe Administrative Register link.First Quarter: January 1 - March 31Second Quarter: April 1 - June 30Third Quarter: July 1 - September 30Fourth Quarter: October 1 - December 31In the Administrative Code the Office includes editor’s notes atthe beginning of a chapter indicating that certain rulemakingSections were made by exempt rulemaking. Exempt rulemakingnotes are also included in the historical note at the end of arulemaking Section.For example, the first supplement for the first quarter of 2016 iscited as Supp. 16-1.HOW TO USE THE CODERules may be in effect before a supplement is released by theOffice. Therefore, the user should refer to issues of the ArizonaAdministrative Register for recent updates to rule Sections.The Office makes a distinction to certain exemptions becausesome rules are made without receiving input from stakeholders orthe public. Other exemptions may require an agency to proposeexempt rules at a public hearing.ARTICLES AND SECTIONSRules in chapters are divided into Articles, then Sections. The“R” stands for “rule” with a sequential numbering and letteringsystem separated into subsections.EXEMPTIONS AND PAPER COLORIf you are researching rules and come across rescinded chapterson a different paper color, this is because the agency filed aNotice of Exempt Rulemaking. At one time the office publishedexempt rules on either blue or green paper. Blue meant the authority of the exemption was given by the Legislature; greenmeant the authority was determined by a court order. In 2001 theOffice discontinued publishing rules using these paper colors.HISTORICAL NOTES AND EFFECTIVE DATESHistorical notes inform the user when the last time a Section wasupdated in the Administrative Code. Be aware, since the Officepublishes each quarter by entire chapters, not all Sections areupdated by an agency in a supplement release. Many times justone Section or a few Sections may be updated in the entirechapter.PERSONAL USE/COMMERCIAL USEThis chapter is posted as a public courtesy online, and is forprivate use only. Those who wish to use the contents for resale orprofit should contact the Office about Commercial Use fees. Forinformation on commercial use fees review A.R.S. §39-121.03 and 1 A.A.C. 1, R1-1-113.ARIZONA REVISED STATUTE REFERENCESThe Arizona Revised Statutes (A.R.S.) are available online at theLegislature’s website, www.azleg.gov. An agency’s authoritynote to make rules is often included at the beginning of a chapter.Other Arizona statutes may be referenced in rule under the A.R.S.acronym.Public Services managing rules editor, Rhonda Paschal, assistedwith the editing of this chapter.ii

9 A.A.C. 21Arizona Administrative CodeTitle 9, Ch. 21Arizona Health Care Cost Containment System (AHCCCS) - Behavioral Health Services for Persons with Serious Mental IllnessTITLE 9. HEALTH SERVICESCHAPTER 21. ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM (AHCCCS) - BEHAVIORALHEALTH SERVICES FOR PERSONS WITH SERIOUS MENTAL ILLNESSEditor’s Note: Laws 2015, Ch. 195 provided for the statutory transfer of behavioral health responsibilities from the Arizona Department of Health Services to the Arizona Health Care Cost Containment System (AHCCCS). Therefore the Chapter name has beenamended from Department of Health Services to the Arizona Health Care Cost Containment System at 22 A.A.R. 2019, effective July 12,2016 (Supp. 16-4).Editor’s Note: The Office of the Secretary of State publishes all Chapters on white paper (Supp. 01-3).Editor’s Note: Title 9, Chapter 21 was adopted and amended by the Department of Health Services under the provisions of Laws1992, Ch. 301, § 61, which provided for an exemption from the rulemaking process as specified in the Arizona Administrative ProcedureAct (A.R.S. Title 41, Chapter 6, § 41-1001 et seq.). Exemption from A.R.S. Title 41, Chapter 6 means that the Department did not submitnotice of this rulemaking to the Secretary of State’s Office for publication in the Arizona Administrative Register; the Department did notsubmit these rules to the Governor’s Regulatory Review Council for review; the Department was not required to hold public hearings onthese rules; and the Attorney General has not certified these rules. Because this Chapter contains rules which are exempt from the provisions of the Arizona Administrative Procedure Act, the Chapter is printed on blue paper.Former Title 9, Chapter 21 renumbered to Title 18, Chapter 11.ARTICLE 1. GENERAL 21-308.Definitions and Location of Definitions . 3Applicability . 6Computation of Time. 6Office of Human Rights; Human Rights Advocates. 6Human Rights Committees . 7State Protection and Advocacy System . 8Renumbered . 8ARTICLE 2. RIGHTS OF PERSONS WITH SERIOUSMENTAL ILLNESSSectionR9-21-201.R9-21-202.R9-21-203.Civil and Other Legal Rights . 8Right to Support and Treatment . 9Protection from Abuse, Neglect, Exploitation, andMistreatment . 10R9-21-204.Restraint and Seclusion . 11R9-21-205.Labor . 13R9-21-206.Competency and Consent . 13R9-21-206.01. Informed Consent . 14R9-21-207.Medication . 14R9-21-208.Property and Possessions . 15R9-21-209.Records . 16R9-21-210.Policies and Procedures of Service Providers . 16R9-21-211.Notice of Rights . 17Exhibit A.Notice of Legal Rights for Persons with SeriousMental Illness . 17Exhibit B.Notice of Legal Rights for Persons with SeriousMental Illness . 17NOTICE Discrimination Prohibited . 17AVISO Discriminacion Prohibida . 17ARTICLE 3. INDIVIDUAL SERVICE PLANNING FORBEHAVIORAL HEALTH SERVICES FOR PERSONS WITHSERIOUS MENTAL 304.R9-21-305.R9-21-306.General Provisions . 18Identification, Application, and Referral forServices of Persons with Serious Mental Illness 20Eligibility Determination and Initial Assessment. 20Interim and Emergency Services . 21Assessments . 21Identification of Potential Service Providers . 22December 31, 313.R9-21-314.R9-21-315.The Individual Service Plan .22Acceptance or Rejection of the Individual ServicePlan .24Selection of Service Providers .24Implementation of the Individual Service Plan .24Alternative Services .25Inpatient Treatment and Discharge Plan .25Periodic Review of Individual Service Plans .27Modification or Termination of Plans .27Renumbered .28ARTICLE 4. APPEALS, GRIEVANCES, AND REQUESTSFOR INVESTIGATION FOR PERSONS WITH SERIOUSMENTAL 409.R9-21-410.Appeals .28General .32Initiating a Grievance or Investigation .32Persons Responsible for Resolving Grievances andRequests for Investigation .33Preliminary Disposition .33Conduct of Investigation .34Administrative Appeal .35Further Appeal to Administrative Hearing .35Notice and Records .36Miscellaneous .37ARTICLE 5. COURT-ORDERED EVALUATION ANDTREATMENTSectionR9-21-501.Exhibit A.Exhibit B.R9-21-502.Exhibit C.R9-21-503.Exhibit D.R9-21-504.Exhibit E.Exhibit F.R9-21-505.R9-21-506.R9-21-507.R9-21-508.Page 1Court-ordered Evaluation .37Application for Involuntary Evaluation .38Petition for Court-ordered Evaluation .40Emergency Admission for Evaluation .41Application for Emergency Admission forEvaluation .42Voluntary Admission for Evaluation .43Application for Voluntary Evaluation .45Court-ordered Treatment .45Affidavit .47Petition for Court-ordered Treatment .51Coordination of Court-ordered Treatment Planswith ISPs and ITDPs .53Review of Court-ordered Individual .53Transfers of Court-ordered Persons .53Requests for Notification .54Supp. 16-4

Title 9, Ch. 21Arizona Administrative Code9 A.A.C. 21Arizona Health Care Cost Containment System (AHCCCS) - Behavioral Health Services for Persons with Serious Mental IllnessExhibit G.Exhibit H.R9-21-509.Exhibit I.R9-21-510.Supp. 16-4Demand for Notice by Relative or Victim . 55Petition for Notice in the Superior Court of theState of Arizona . 56Voluntary Admission for Treatment . 58Application for Voluntary Treatment . 59Informed Consent in Voluntary Application forAdmission and Treatment. 60Exhibit J.Exhibit K.R9-21-511.R9-21-512.R9-21-513.Page 2Repealed .60Repealed .60Use of Psychotropic Medication .60Seclusion and Restraint .60Renumbered .60December 31, 2016

9 A.A.C. 21Arizona Administrative CodeTitle 9, Ch. 21Arizona Health Care Cost Containment System (AHCCCS) - Behavioral Health Services for Persons with Serious Mental IllnessARTICLE 1. GENERAL PROVISIONSR9-21-101. Definitions and Location of DefinitionsA. Location of definitions. Unless the context otherwise requires,terms used in this Chapter that are defined in A.R.S. § 36-501shall have the same meaning as in A.R.S. § 36-501. In addition, the following definitions applicable to this Chapter arefound in the following Section or �Administration”A.R.S. § 36-2901“Agency ��R9-21-101“Behavioral health issue”R9-21-101“Burden of proof”R9-21-101“Case manager”R9-21-101“Client”R9-21-101“Client record”R9-21-101“Client who needs special assistance”R9-21-101“Clinical team”R9-21-101“Community services”R9-21-101“Condition requiring investigation”R9-21-101“County Annex”R9-21-101“Court”A.R.S. § 36-501“Court-ordered treatment”R9-21-101“Crisis services” or “emergency services”R9-21-101“Danger to others”A.R.S. § 1-101, A.R.S. § 36-501“Designated representative”R9-21-101“Director”A.R.S. § 36-501“Discharge plan”R9-21-101“Division”R9-21-101“Drug used as a restraint”R9-21-101“DSM” or “Diagnostic and Statistical Manual ofMental Disorders”R9-21-101“Emergency safety situation”R9-21-101“Enrolled Children”R9-21-101“Evaluation”A.R.S. § 36-501“Exploitation”R9-21-101“Family member”A.R.S. § 36-501“Frivolous”R9-21-101“Generic rdian”R9-21-101“Hearing officer”R9-21-101“Human rights advocate”R9-21-101“Human rights vidual service plan” or “ISP”R9-21-101“Informed consent”A.R.S. § 36-501“Inhumane”R9-21-101“Inpatient facility”R9-21-101“Inpatient treatment and discharge plan” or “ITDP”R9-21-101“Licensed physician”A.R.S. § 36-501“Long-term view”R9-21-101“Mechanical restraint”R9-21-101“Medical ental disorder”A.R.S. § 36-501“Mental health agency”R9-21-101“Mental health provider”A.R.S. § 36-501“Nurse”R9-21-101“Outpatient treatment”A.R.S. § 36-501December 31, 2016B.Page 3“Party” or “parties”R9-21-101“Persistent or acute disability”A.R.S. § 36-501“Personal restraint”R9-21-101“PRN order” or “Pro re rata medication”R9-21-101“Professional”A.R.S. § 36-501“Program director”R9-21-101“Proposed patient”A.R.S. § 36-501“Psychiatrist”A.R.S. § 36-501“Psychologist”A.R.S. § 36-501“Qualified clinician”R9-21-101“Records”A.R.S. § 36-501“Region”R9-21-101“Regional authority”R9-21-101“Regional Behavioral Health Authority (RBHA)”A.R.S. -21-101“Seriously Mentally Ill (SMI)”A.R.S. § 36-550“Service provider”R9-21-101“Social worker”A.R.S. § 36-501“State Protection and Advocacy System”R9-21-101“Title XIX”R9-21-101“Treatment team”R9-21-101In this Chapter, unless the context otherwise requires:“Abuse” means, with respect to a client, the infliction of,or allowing another person to inflict or cause, physicalpain or injury, impairment of bodily function, disfigurement or serious emotional damage which may be evidenced by severe anxiety, depression, withdrawal oruntoward aggressive behavior. Such abuse may be causedby acts or omissions of an individual having responsibility for the care, custody or control of a client receivingbehavioral health services or community services underthis Chapter. Abuse shall also include sexual misconduct,assault, molestation, incest, or prostitution of, or with, aclient under the care of personnel of a mental healthagency.“Agency director” means the person primarily responsible for the management of an outpatient or inpatient mental health agency, service provider, regional authority orthe Administration, or their designees.“AHCCCS” means the Arizona Health Care Cost Containment System.“Applicant” means an individual who:a. Submits to a regional authority an application forbehavioral health services under this Chapter or onwhose behalf an application has been submitted; orb. Is referred to a regional authority for a determinationof eligibility for behavioral health services according to this Chapter.“ASH” means the Arizona State Hospital.“Authorization” means written permission for a mentalhealth agency to release or disclose a client’s record orinformation, containing:a. The name of the mental health agency releasing ordisclosing the client’s record or information;b. The purpose of the release or disclosure;c. The individual, mental health agency, or entityrequesting or receiving the client’s record or information;d. A description of the client’s record or information tobe released or disclosed;e. A statement:Supp. 16-4

Title 9, Ch. 21Arizona Administrative Code9 A.A.C. 21Arizona Health Care Cost Containment System (AHCCCS) - Behavioral Health Services for Persons with Serious Mental Illnessi.f.g.h.Of permission for the mental health agency torelease or disclose the client’s record or information; andii. That permission may be revoked at any time;The date when or conditions under which the permission expires;The date the document is signed; andThe signature of the client or, if applicable, the client’s guardian.“Behavioral health issue” means an individual’s condition related to a mental disorder, personality disorder,substance abuse, or a significant psychological or behavioral response to an identifiable stressor or stressors.“Behavioral health service” means the assessment, diagnosis, or treatment of an individual’s behavioral healthissue.“Burden of proof” means the necessity or obligation ofaffirmatively proving the fact or facts in dispute.“Case manager” means the person responsible for locating, accessing and monitoring the provision of services toclients in conjunction with a clinical team.“Client” means an individual who is seriously mentally illand is being evaluated or treated for a mental disorder byor through a regional authority.“Client record” means the written compilation of information that describes and documents the evaluation,diagnosis or treatment of a client.“Client who needs special assistance” means a client whohas been:a. Deemed by a qualified clinician, case manager, clinical team, or regional authority to need special assistance in participating in the ISP or ITDP process,which may include, but is not limited to:i. A client who requires 24-hour supervision;ii. A client who is, in fact, incapable of making orcommunicating needs but is without a courtappointed fiduciary; oriii. A client with physical disabilities or languagedifficulties impacting the client’s ability tomake or communicate decisions or to prepareor participate in meetings; orb. Otherwise deemed by a program director, theAdministration, or an Administrative Law Judge toneed special assistance to effectively file a writtengrievance, to understand the grievance and investigation procedure, or to otherwise effectively participate in the grievance process under this Chapter.“Clinical team” refers to the interdisciplinary team of persons who are responsible for providing continuous treatment and support to a client and for locating, accessingand monitoring the provision of behavioral health services or community services. A clinical team consists of apsychiatrist, case manager, vocational specialist, psychiatric nurse, and other professionals or paraprofessionals,such as a psychologist, social worker, consumer casemanagement aide, or rehabilitation specialist, as needed,based on the client’s needs. The team shall also include ateam leader who is a certified behavioral health supervisor.“Community services” means services such as clinicalcase management, outreach, housing and residential services, crisis intervention and resolution services, mobileSupp. 16-4Page 4crisis teams, day treatment, vocational training andopportunities, rehabilitation services, peer support, socialsupport, recreation services, advocacy, family supportservices, outpatient counseling and treatment, transportation, and medication evaluation and maintenance.“Condition requiring investigation” means, within thecontext of the grievance and investigation procedure setforth in Article 4 of this Chapter, an incident or conditionwhich appears to be dangerous, illegal, or inhumane,including a client death.“County Annex” means the Maricopa County PsychiatricAnnex of the Maricopa Medical Center.“Court-ordered treatment” means treatment ordered bythe court.“Court-ordered evaluation” means evaluation ordered bythe court.“Crisis services” or “emergency services” means immediate and intensive, time-limited, crisis intervention andresolution services which are available on a 24-hour basisand may include information and referral, evaluation andcounseling to stabilize the situation, triage to an inpatientsetting, clinical crisis intervention services, mobile crisisservices, emergency crisis shelter services, and follow-upcounseling for clients who are experiencing a psychiatricemergency.“Dangerous” as used in Article 4 of this Chapter means acondition that poses or posed a danger or the potential ofdanger to the health or safety of any client.“Department” means the Arizona Department of HealthServices.“Designated representative” means a parent, guardian,relative, advocate, friend, or other person, designated inwriting by a client or guardian who, upon the request ofthe client or guardian, assists the client in protecting theclient’s rights and voicing the client’s service needs.“Discharge plan” means a hospital or community treatment and discharge plan prepared according to Article 3of these rules.“Drug used as a restraint” means a pharmacologicalrestraint as used in A.R.S. § 36-513 that is not standardtreatment for a client’s medical condition or behavioralhealth issue and is administered to:a. Manage the client’s behavior in a way that reducesthe safety risk to the client or others,b. Temporarily restrict the client’s freedom of movement.“DSM” means the latest edition of the “Diagnostic andStatistical Manual of Mental Disorders,” edited by theAmerican Psychiatric Association.“Emergency safety situation” means unanticipated clientbehavior that creates a substantial and imminent risk thatthe client may inflict injury, and has the ability to inflictinjury, upon:a. The client, as evidenced by threats or attempts tocommit suicide or to inflict injury on the client; orb. Another individual, as evidenced by threats orattempts to inflict injury on another individual orindividuals, previous behavior that has caused injuryto another individual or individuals, or behavior thatDecember 31, 2016

9 A.A.C. 21Arizona Administrative CodeTitle 9, Ch. 21Arizona Health Care Cost Containment System (AHCCCS) - Behavioral Health Services for Persons with Serious Mental Illnessplaces another individual or individuals in reasonable fear of sustaining injury.and implemented by an inpatient facility in accordancewith Article 3 of this Chapter.“Enrolled Children” means persons under the age of 18who receive behavioral health services by or through aregional authority.“Long-term view” means a planning statement that identifies, from the client’s perspective, what the client wouldlike to be doing for work, education, and leisure andwhere the client would like to be living for up to a threeyear period. The long-term view is based on the client’sunique interests, strengths, and personal desires. Itincludes predicted times for achievement.“Exploitation” means the illegal or improper use of a client or a client’s resources for another’s profit or advantage.“Frivolous” as used in this Chapter, means a grievancethat is devoid of merit. Grievances are presumed not to befrivolous unless the grievance:a. Involves conduct that is not within the scope of thisChapter,b. Is impossible on its face, orc. Is substantially similar to conduct alleged in twoprevious grievances within the past year that havebeen determined to be unsubstantiated as providedin this Chapter.“Generic services” means services other than behavioralhealth services or community services for which clientsmay have a need and include, but are not limited to,health, dental, vision care, housing arrangements, socialorganizations, recreational facilities, jobs, and educational institutions.“Grievance” means a complaint regarding an act, omission or condition, as provided in this Chapter.“Guardian” means an individual appointed by court orderaccording to A.R.S. Title 14, Chapter 5, or similar proceedings in another state or jurisdiction where said guardianship has been properly domesticated under Arizonalaw.“Hearing officer” refers to an impartial person designatedby the Office of Administrative Hearing to hear a disputeand render a written decision.“Human rights advocate” means the human rights advocates appointed by the Administration under R9-21-105.“Human rights committee” means the human rights committee established under A.R.S. § 41-3803.“Illegal” means, within the context of the grievance andinvestigation procedure set forth in Article 4 of this Chapter, an incident or occurrence which is or was likely toconstitute a violation of a state or federal statute, regulation, court decision or other law, including the provisionsof these Articles.“Individual service plan” or “ISP” means the written planfor services to a client, prepared in accordance with Article 3 of this Chapter.“Inhumane” as used in Article 4 of this Chapter means anincident, condition or occurrence that is demeaning to aclient, or which is inconsistent with the proper regard forthe right of the client to humane treatment.“Inpatient facility” means the Arizona State Hospital, theCounty Annex, or any other inpatient treatment facilityregistered with or funded by or through the Administration to provide behavioral health services, including psychiatric health facilities, psychiatric hospitals, andpsychiatric units in general hospitals.“Inpatient treatment and discharge plan” or “ITDP”means the written plan for services to a client preparedDecember 31, 2016Page 5“Mechanical restraint” means any, device, article, or garment attached or adjacent to a client’s body that the clientcannot easily remove and that restricts the client’s freedom of movement or normal access to the client’s body,but does not include a device, article, or garment:a. Used for orthopedic or surgical reasons, orb. Necessary to allow a client to heal from a medicalcondition or to participate in a treatment program fora medical condition.“Medical practitioner” means aa. Physician,b. Physician assistant, orc. Nurse practitioner.“Meeting” means an encounter or assembly of individuals which may be conducted in person or by telephone orby video-conferencing.“Mental health agency” includes a regional authority, service provider, inpatient facility, or an entity that conductsscreening and evaluation under Article 5.“Nurse” means an individual licensed as a registerednurse or a practical nurse according

THE ADMINISTRATIVE CODE The Arizona Administrative Code is where the official rules of the state of Arizona are published. The Code is the official codi-fication of rules that govern state agencies, boards, and commis-sions. Virtually everything in your life is affected in some way by rules published in the Arizona Administrative Code, from the

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