Below Is Jane's Healing Journey Jane

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JaneBelow is Jane’s healing journeythrough the refuge service40, RussianBEFOREJust arrived in Australia - ”I was born inRussia and moved to Australia with my son to bewith a man I met online. We had spoken to eachother for over 6 months before he proposed tome. I moved to Australia to marry him. Theabuse started just after we got married, when itgot really bad I ran away with my son.”Mother to a young son - ”I wanted the bestfor him. I was so afraid that my husband wouldfind us and so ashamed that I changed ournames so they are no longer Russian.”Immigration status - ”It is difficult findinghelp. I don’t speak very good English and had noaccess to money due to my immigration status.Everything is very foreign.”Poor mental health - ”The abuse and being sofar from my family had left me feeling depressed,lacking confidence and ashamed.”High risk situation - “My husband told me hewont let me leave. The first time I tried to leavehe found me and threatened to hurt my son if Ididn’t return.”Jane’s experienceWhat’s going onfor JaneJane’s thoughtsPre-engagementwith services“I am so scared. I can’tbelieve after moving allthe way here it’s turnedout to be such amistake I’m soashamed of myself, Ican’t believe I’mthinking about leavinghim.”Jane tried to leave once before andstayed at a friends house which shemet at her sons school. She didn’twant to be a burden to the familythat was helping her and when herhusband started to make threatsshe decided it was safer to return.Jane attends a community eventwhere she sees a stall for aninterpreting service.She walks over and sees a leaflet ontheir table on domestic violence. Itis translated into a number ofdifferent languages. The personworking at the stall notices Janelooking at it and asks her if she isok. The leaflet and the concernencourage Jane to tell them thatshe needs help.AwarenessSoft ReferralEmpoweredto decidePreparingfor refuge“They don’t havethese refuges inRussia I don’treally understandwhat it is butmaybe they canhelp me“ I’m terrified of“It feels so niceto be believed maybe thesepeople can helpme changethings for myson and I.”“I feel like thiswould be a step inthe right directionfor my son and I.”The interpreting service ispartnered with the refuge, sohas a good understanding ofdomestic violence andunderstands how the refugeworks.The person at the stall makesJane aware of the refuge andgives her a leaflet that hasbeen translated into Russian.After school drop off oneday Jane speaks to thefriend that tried to help herleave before to see what shethinks. The friendencourages her to give it ago and tells her in Australiathese services are set up tohelp women just like her. Theservice will be able to keepher and her son safe andhelp her develop a plan tolive independently in thecommunity safely.my husbandfinding out aboutthis . How do Iknow these peoplewon’t tell myhusband?”The interpreter reassures Janethat they are trustworthy andher husband won’t find out.The interpreter organises a callfor Jane with the refuge.The interpreter translates forJane and the refuge worker.The refuge has a number oftrusted interpreters, who alsohave a good understanding ofDV, to call on if their workersdon’t speak the language.On the call theworker/interpreter assures Janethat there is nothing to feelashamed of and it is not herfault. They talk about whathealthy relationships shouldlook like and the fact that herhusband’s behaviour towardsher is not acceptable and thathe is breaking Australian laws.The worker/interpreter asks ifthey can meet Jane in personand give her some differentoptions for how this couldhappen. They also check withJane the safest way to get incontact with her.Jane is sent a link to thewebsite where she can findlots of information in herlanguage. She can also see a360 degree view of what therefuge looks like.After having some morecontact with theworker/interpreter from therefuge, they ask her if shewould like to come and visit.On her visit, it’s the friendlyand encouraging staffmembers and physically safeenvironment that make Janefeel like she can leave herhusband.Jane likes the look of theindependent units as sharinga room with people shedoesn’t know was a bigconcern. Another positive isthe fact that staff are at therefuge 24 hrs a day andduress alarms are in eachunit.The refuge worker asks Janesome questions to check sheis eligible for the refuge.Jane has decided to go tothe refuge. She is offeredsupport to pack up and leavesafely. The refuge organisesfor the Police to attend as aprecaution, a staff membercomes to help her andprovide transport.Jane knows that if she didn’twant to go to the refuge, therefuge would still supporther to find anotherappropriate option (e.g. asafety plan).It is decided that Jane’s sonwon’t be told until it’s time tomove because this is likely totrigger his anxiety. Janeand the refuge staff discusshow best this should bedone and make sure he hassome of his favourite toys inhis new bedroom andfavourite food in the fridgeto make it feel more likehome.

DURINGWelcome“I’m finding ithard to thinkstraight, I can’tbelieve what I havedone.”Jane arrives at the refuge atlunch time with the worker thathelped her leave her house andthe translator. She is shown toher unit. They all have a cup oftea and Jane is given a chanceto talk about how she isfeeling. She is reassured thatshe is safe and has done theright thing for her son.Jane is feeling very emotionaland asks for some time toherself before picking up herson from school.With the refuge worker’s helpJane picks up her son fromschool. They go back to theunit where Jane explains whatis happening. The refugeworker stays close by tosupport and assist Jane ifneeded.The refuge worker judges howJane and her son are feeling. Ifthey are up for it the workerintroduces them to other staff,show her around and give hersome information about whatto expect and answer anyquestions they have.Settling in time“I really, reallyappreciate thespace and time theyhave given me.”Jane is told that her and herson can take as much time asthey needs to settle in. Theyonly have start to participatewhen they feel comfortable.Jane decides that it is best herson change schools and therefuge offers assistance withthis. Jane decides it would bebest if her son has a few daysto settle into the unit beforestarting as they are bothfeeling overwhelmed with thebig changes.She is encouraged to make thespace she is given her own.Jane asks to use some of theart supplies she saw on the tourso that her and her son canpaint some pictures todecorate the unit.Jane has access to thetranslator via telephone or faceto face when required. Janetakes up this offer and speakswith her everyday for the first 3days asking questions to theworkers as this is a very newexperience for her. She hasnever been to any place likethis before.Proper inductionand assessment“These peoplehave all been sowelcoming, Ihope I can repaythem in someway.”What Jane needs on her journey to healingHow are her mentalhealth needs being met?E.g. Feelings and emotions, safety,wellbeing, support services Jane receives a full inductionwhenever she has settled in.This induction can happenanywhere, any time and is anopportunity for workers tobe creative. Janespreference is for this tohappen while her son is atschool giving them anopportunity to talk freely.The refuge uses this as anopportunity to really get toknow Jane, her strengthsand preferences.A refuge worker asks Jane ifshe would be interested inhaving a buddy. This wouldbe someone who mightshare a similar quality,interest or experience withJane who is a bit furtheralong in their journey.Jane’s son talks to thechildren’s worker afterschool. This is done whileplaying minecraft which isher son’s favourite hobby.Janes son is excited aboutthe activities planned for thechildren at the refuge.POST STAY During her toxic relationship, Jane rarelyhad time to focus on or look after herself.She wants to heal but finds talking aboutherself in counselling difficult at first. Thecounsellor understands this and reassuresJane that it will take time. The counselloruses a light hearted approach to makeJane feel comfortable. Thenon-judgemental space the counsellorcreates slowly encourages Jane to openup.The counselling helps Jane to process thesituation she has been in. The counsellorspeaks Russian which means whenemotions are high Jane finds it a lot easierto express herself.How are her socialneeds being met?E.g. Relationships with children,extended family, friends, community,sports and hobbies The refuge helps Jane get access to theservices she really needs to start buildinga life in Australia. This includes: Access to legal aid which helps her toget a restraining order against herhusband.Help getting access to a computerand filling out the application form tobecome a permanent resident.English lessons.Information and help getting her soninto the local school.How are her physicalneeds being met?E.g. Accessibility of facilities, space,amenities, food, medical The refuge receives many donations. Janefinds clothes and toys for her son. Physical safety is very important to Jane,especially as her husband is within closeproximity to the refuge. The physicalbuilding and the fact that there are alwayspeople around make Jane feel safe.Jane really appreciates how good thestaff members are with her son. She learnsmany positive parenting skills fromspending time with them.The staff members identify that Jane lovesto cook in her initial assessment. Staffmembers encourage Jane to run acooking class for other women at therefuge. This is a great opportunity forJane’s confidence to be built. Jane enjoysbeing able to give something back to therefuge.A staff member sometimes drops Jane offat the local shopping centre. They tell herto meet them back at the same spot in anhour so that Jane gets some independenttime for herself.How are her culturalneeds being met?Transitioningtime“I feel like I havemade a new familyhere inAustralia.I’mnervous aboutleaving but I know Iwill always findsupport here.”Jane makes an assertivedecision on behalf ofherself and her son thatshe is ready to startthinking about leaving.She engages with a workerto start building the toolkitshe will need to leave andlive independently. Thisincludes support: E.g. Connection to country, connectionto community, practicing my faith,access to healing, etc. The refuge has connections to manycommunity services and centres. Theyfind a Russian group and offer to takeJane along to it. These connectionsremind Jane of home but also give herhope that she might be able to start ahappy life in Australia like the people shehas meet.Sourcingaccommodation andsupport she will needto attain it Creating theinvestigative skills tonavigate servicesherself Establishingconnections in thefuture residentialcommunity forsupport, leisure andcultural needs Getting access tofurniture donations forher futureaccommodationPost refugesupport“I am feelingsettled in mycommunity - I feelconfident to seekhelp again if I needit.”.Leaving the refuge wasscary for Jane but she isable to live independentlyknowing she has theconnections within her newcommunity and the refugeif she needs.She’s got a sense ofpurpose to her life and hasleft the refuge feeling morecontrol of her and her son’slife.Jane and her son andinvited back to the refugefor events. She keeps inregular contact with therefuge staff.

MarleeBelow is Jane’s healing journeythrough the refuge service30, AboriginalBEFOREAboriginal heritage - ”I’m a proud MenangNoongar woman living in Perth. My culture is veryimportant to me, it influences every aspect of mylife. The non-Aboriginal workers I have meet atrefuges in the past don’t understand how it is forme. When we have been the only Aboriginal familyat the refuge I have felt uncomfortable and out ofplace and so have my kids.”Mother to five kids - ”I’ve never stayed long atrefuges as they don't often have the space for 5kids. Having 5 kids also makes it difficult to find thetime I need to focus on myself.”Socially isolated - ”My partner has always beenvery jealous and wanted to know where I was goingand who I was with, it has just got worse over theyears. Now I hardly see my family and have lostcontact with my friends. It's hard for me to ask forhelp from these people now. The only person Ireally have is my Gran.”Alcohol addiction - ”Growing up I saw a lot ofdrinking and violence involving my parents andother family members. I started drinking when I was14.”Currently homeless - ”I’m worried about thegovernment finding out I’m homeless and what I’vebeen through. I don't want them to take my kidsfrom me, they took my little brother off of my Mum.She never got him back.”Marlee’s experienceWhat’s going onfor MarleeMarlee’s thoughtsPre- engagementwith services"I hate everyoneknowing my businessand putting otherpeople out. I hateasking for help andjust want my ownspace where me andthe kids are safe.”Marlee was evicted from herhouse 6 months ago due todamage done to theproperty by her ex-partner.Since then she has beengoing between family andfriends houses with her fivekids.Marlee got a Family ViolenceRestraining Order (FVRO) afew months ago but thishasn’t stopped him fromharassing her.Moving every few days orweeks has become reallyexhausting and the olderkids are missing lots ofschool because of this.Her ex-partner hasthreatened the people shehas stayed with and now shecan’t go back to theirhouses.Awareness ofrefuge"Maybe there issome hope thismight be the bestthing for my kids.”Marlee is made aware of thisrefuge through her Gran,who is a cultural advocate forthe refuge within hercommunity.Gran organises for a womanwho has stayed in the refugebefore to come over and tellher about her experience.The lady has been throughsimilar things and reallyunderstands why Marlee isso scared. The lady gaveMarlee her phone numberand offered to answer anyother questions she has thatmay come up later.Fears about her childrenbeing taken from her arereduced. Marlee starts togenuinely consider therefuge option.Referral to therefuge and tellingher story"I can’t believesomeone in mycommunity is ableto do theassessment.”Different options for howMarlee can receive anassessment are offered to her.She decides that she wouldfeel most comfortable with herGran (the advocate for theservice in her community)doing it. Her children also feelmore comfortable with theirGran doing the assessment.The assessment happens atGran’s house on the weekend.Marlee’s Pop and brotherwatched the kids play out theback so that she and Grancould have a good yarn.The assessment is done over acuppa and something to eat atGran’s kitchen table. Theytalked about what has beengoing on and what Marleewants to happen.DURINGPreparationfor her stay"I feel like I amsetting the pace.”To prepare Marlee for her stay atthe refuge, she is sent a link to aprivate YouTube video. Thevideo gives her a virtual tour anda clear description of what toexpect.Marlee and the Aunty from therefuge explain the process to herchildren together to helpprepare them for another move.Marlee meets with one of therefuge workers to create herwithdrawal management plan.Gran also comes along to ensureshe feels comfortable.The withdrawal plan is createdconsidering risk, support,Marlee’s preferred timing andher goals and aspirations.If Marlee is feeling unsure, she isgiven a few days to fully considerthe refuge offer.Welcome tothe refuge“It’s so homely! Iwasn’t expectingthis. I love all of theAboriginal art - itreminds me ofhome."Marlee has the freedom to choosewhen she wishes to arrive at therefuge.Marlee arrives with her Aunt andchildren. She is shown around byan Aboriginal staff member.Marlee admires some of theAboriginal art and Aboriginallanguage posters in the reception.She also appreciates howphysically safe the environmentfeels.A few hours later, Marlee receivesa Welcome to Country from a localfemale Elder. This makes her feelmore comfortable on this Countryand safe in the new home. Marleeis asked if she would like asmoking ceremony for her and herchildren. Marlee takes up the offerand the Elder does this as well.

DURINGSettling intime /withdrawalmanagement“I like that theyhave given metime to settle inand sort out somereally practicalworries for me. Ifeel like someoneis there for me.”Marlee is given her starterpack. This includes free mealsfor her first days.She is not pressured to starther withdrawal managementplan immediately and is giventime to settle in. She has theoption to be around people,but is not expected to engageif she is not ready.What Marlee needs on her journey to healingHow are her mental needsgetting met?E.g. Feelings and emotions, safety, wellbeing,support services Marlee attends Aboriginal healing services. Thehealing service comes in and takes place at therefuge. All clients are invited to participate. Thehealing service could include massages, Australianbush flower essence, art, grief and loss, yarning,dance and smoking ceremonies. An Elder comes in at least once a week to yarn andspend time with the families. Sometimes On Countrytrips are organised, these are a highlight for Marlee’skids. Marlee’s whole family have access to a counsellingsession together specifically to work on theirrelationship together after what they have beenthrough. This happens off--site. After the initial withdrawal program, Marlee’s AODsupport continues throughout her stay. AOD supportworker makes sure Marlee isn’t made to feel like she’sfailing and acknowledges that it’s going to be adifficult process with its ups and downs.She is also not expected tohave to do any paperwork orintensive work early on.Workers make sure that sheknows who to come to whenshe is ready and these workersare prepared to tackle any ofher immediate needs.Marlee catches up on somemuch needed sleep. Her kidsenjoy the down time andhaving their own space andtoys.The children’s worker offers todo some activities with the kidsto give Marlee a break. Thekids are excited aboutspending time with the ladythey met at Great Gran’s a littlewhile ago.How are her physical needsgetting met?E.g. Accessibility of facilities, space, amenities,food, medical With the help of staff, Marlee lodges a review for hereviction as the family and domestic violence tenancylaws were not considered in her situation. Her debthas been cleared and she is now on the priorityhousing list. Staff at the refuge assist Marlee in enrolling her olderchildren in school and help get all the things theyneeded. Staff assist in purchasing a double pram for Marlee.She had a single stroller but this made getting aroundwith a baby and a toddler difficult. The refuge arrange for a child carer to come to therefuge a couple times a week. This means that Marleehas the opportunity to leave her children with them sothat she has time to focus on herself. She will oftenorganise to meet up with a relative, do a counsellingsession or an exercise or art class.POST STAYPreparing toleaveHow are her social needsgetting met?E.g. Relationships with children, extended family,friends, community, sports and hobbies Marlee’s Aunty is invited to join any of theappointments that Marlee feels like she needs hersupport in. Marlee’s Aunty is also able to visit to helpwith child care. On weekends, the Aunty takes someof the kids for a sleepover; this not only gives Marleea rest but also gives the kids a chance to see theircousins who they miss a lot. The refuge ensures there are many opportunities forMarlee to rebuild connections with her communitythrough either visits or Marlee being able to go out. The kids are able to join in different programs at therefuge. Marlee and the kids are told about the rulesand who to go to if there is a problem. Marlee isreassured by the staff’s involvement in children’sactivities as her kids have been bullied by other kidswhen they’ve stayed at other refuges.How are her cultural needsgetting met?E.g. Connection to country, connection tocommunity, practicing my faith, access to healing,etc. The refuge makes the most of Marlee’s strengths andidentity. Marlee used to enjoy organising gatheringsfor her family. The refuge helped her to plan an eventfor everyone staying at the refuge for NationalAboriginal and Torres Strait Islander Children’s Day.Local dancers come in to teach the children traditionalsongs and dances; everyone joined in. Once a week the refuge cooks traditional food, theyoften have damper and kangaroo stew and every nowand then one of the Torres Strait Islander ladies doesa kup murri. This is something Marlee wasn’t able todo for a while because she was homeless. Marlee andthe kids are encouraged to join in the cooking andtalking about their culture during this time.“I feel so muchstronger and Iknow I’m notalone. ”Post refuge“The kids and I areexcited about ourfuture. I know it won’tbe easy but I feelready to take the nextstep having reconnected with myfamily and havingmade a new family.”During her stay at the refugeMarlee has been able toreconnect with her family andcommunity through meetingsand activities that the refugehas encouraged and facilitated.Marlee’s family help her tomove out of the refuge. Marleefinds that a lot of the supportshe had during her stay at therefuge she can now find in herstronger community.This and the fact that Marleefeels more confident and lessdependant on alcohol makesMarlee feel like she’s ready totake the next step and to startpreparing her family to leavethe refuge.Marlee offers to volunteer atthe refuge. She is called in towelcome new Aboriginalwomen and to help out withorganising Aboriginal events.She finds this very fulfilling andit helps her stay connected tothe refuge community.Thanks to the refuge Marleehas been able to findaccomodation to move intowith her family. The refugehelps Marlee to think about allthe things she will need toprepare for leaving.Marlee receives a call from therefuge every 3 months for ayear after her stay specificallyto check in on how she and herchildren are doing.

LucyBelow is Lucy’s healing journeythrough the refuge serviceBEFORE23, AustraliaExperienced abuse from a young age ”Growing up, my mother and other familymembers abused me. Sharing spaces with otherwomen can trigger difficult feelings and memories.”Addiction to alcohol and drugs - ”At a youngage I started hanging out with a group of boys andtaking drugs. I have experienced abuse andproblems with drugs all of my life. I started drinkingmore to cope with everything.”Wants to reunite the family - ”After a fewmonths of being with my partner I fell pregnant.We had been together less than a year when Chloewas born. I would never have believed that hewould have hurt me if you had told me then. Hismeth use got really bad and he started beingabusive while I was pregnant. I really wanted ourlittle family to work, which stopped me leaving.”Negative experiences with a refuge - ”When itgot too bad, I went to a refuge with my daughter. Itdidn’t take long for me to be kicked out fordrinking. This meant I returned to my partner whobeat me up worse than ever before. I ran awayagain a couple of months later to my friends housewho told me I needed to do the best thing for mychild and go back to a refuge.”Lucy’s experienceWhat’s going onfor LucyLucy’s thoughtsPre- engagementwith services“I’m not safeanywhere, I neverhave been, that’sjust life.”Lucy and her daughter have beenstaying with her friend for a week.Her friend is very concerned andbegs her to leave her partner forgood.Lucy was taken by ambulance tohospital after the last assault byher partner. She has a black eye,marks around her neck andbruises on her arms. Her body isstill sore, her throat is raspy andconstant headaches are makingcaring for her daughter hard.Lucy’s daughter saw her mumbeing assaulted on this occasionand Police spoke to her abouttheir concerns for both of theirsafety. Police have taken out a 72hour violence restraining order onLucy’s behalf against her partnerand have strongly encouragedLucy to apply for a two yearorder.InitialassessmentAwareness“I need help andsomewhere safe tostay. The workerseems togenuinely care.”“If I don’t get outnow he is going tokill me.”Child Protection Officers hasraised serious concerns forLucy and her daughter. Anofficer talked to Lucy aboutsafe supportedaccommodation that couldhelp her address her alcoholmisuse and left a brochureand contact number.A Signs of Safety meeting isbooked for next week andLucy fears Chloe might beplaced in foster care. Lucydoesn’t have any safe familymembers Chloe could beplaced with which means herdaughter will be placed witha general foster carer if Lucycan’t find a safe place to stayand reduce her alcohol use.Lucy visits a local refugewhere she she is informed ofthe the Peel TherapeuticRefuge. This refuge looksdifferent to places she beenbefore and she startsthinking about theconnection between theabuse, trauma, her drinkingand mental health. She givesthem a call to get moreinformation.A refuge worker comes to visitLucy at her friend’s house.There is also the option to havea telephone conversation if shewould prefer. This assessmentfeels like a conversation. Theworker makes Lucy feel like: There are options and sheunderstands them. She has choice andcontrol. She has been heard.Lucy is told that a decisioncan’t be made immediately,but that the worker will be intouch within a week.The worker informs Lucy thereare other accommodationoptions if a place at this refugeisn’t available right now. Theworker encourages her to getthe support she needs fromservices available and notreturn to her partner at thistime. The worker talked aboutthe level of violence Lucy hasbeen experiencing, how it isimpacting on her daughter andexplained that it is escalatingwhich puts both of them athigher risk. They discuss theconnection betweenstrangulation and control.Waiting forresponsePre-arrivalpreparation“I hope I get in.This placesounds differentto other refugesI’ve been to.”“I’ve had a fewdays to think aboutwhether I will go tothe refuge andhave decided I’mgoing to give it ago.”Lucy is called by the workerduring the week. The workerassures Lucy that a decisionwill be made soon and if shedoesn’t get a place they willlink her up with anotherservice that will assist her infinding safe accommodation.The worker takes the time tolisten to Lucy’s story. Theworker and Lucy arebeginning to form a trustingrelationship through honest,open conversations.Lucy appreciates the timeand effort being made bythe worker. For the first timein a long time she feels likeshe is being heard and thatsomeone understands someof things she has gonethrough.There is a place for Lucywhich provides theopportunity to Lucy to talk tothe worker to help her tomake an informed decisionas to whether to go to therefuge.The worker also asks Lucywhat would make her feelmore comfortable at therefuge if she does choose totake the placement offer, forexample does she requiremore private space due toher history of being abusedby her mother.The refuge’s visiting doctorsees Lucy. When she is in therefuge she can see theDoctor when she needs andfeels up to it. The doctorhelps Lucy get a Medicarecard and any follow upappointments.The worker develops themedical plan for Lucy’s AODneeds and discusses whatworkshops are availableduring the stay. It issuggested Chloe participatesin the children’s therapyprogram which makes Lucyvery happy as she has beenworried about what all thishas done to her daughter.

DURINGWelcomeImportantinformationSettling inPOST STAYProperinductionWhat Lucy needs on her journey to healingHow are her mentalneeds getting met?“This is reallyreally tough. Atleast there issomeone familiarhere.”On arrival, Lucy is offered acup of tea and a hug.The worker senses whereLucy is at and makes ajudgement about howoverwhelmed she is feeling.The children’s worker offersto take Chloe to getsomething to eat and abook to draw in, which Lucyaccepts.The worker and Lucy talkabout how she is feeling.Lucy does not feel rushedand is starting to feel morerelaxed and happy abouttaking this brave step.After an hour or so, Lucyand Chloe are given a tourof the place and are showntheir unit. The workeracknowledges it has been abig day for both of themand gives them time tothemselves to adjust andget to know the place.“It feels a bit likebeing a guest ata friend’shouse.”Lucy is given a one pageimportant informationsheet. This includespractical information,safety information andthe wifi password.This first induction avoidsintroducing any of theroutines and rules at thisstage.Lucy is introduced to oneof the other residentswho is her assigned peerbuddy. Lucy appreciateshaving someone to cometo if she has questions orfeels lonely. The buddy ishonest with Lucy aboutthe process and the factthat it’s going to be upand down. Lucyappreciates thistransparency.“That’s nice howthey’ve putsome food I likein the fridge.”“I’m nervous that Iam going to getkicked out againfor drinking Ireally want to beable to be strongthis time.”A worker offers Lucy a tourbut she is welcome to justshow her self around if sheprefers.Lucy received the fullinduction when she hassettled in (this could be 2days later or longer).Lucy and Chloe take sometime to set up theirbelongings in their unit.They didn’t have much tobring with them and havebeen given some clothes,toiletries and food to lastthem the first few days oftheir stay.This induction takes placewhere Lucy feelscomfortable. As she isstill not feeling verycomfortable around otherresidents, it is done in herunit at the kitchen table.Breaks are taken whenneeded.Chloe is given some books,toys and children’s DVDs.The induction is anopportunity for theworker to get a goodunderstanding of Lucyand Chloe’s needs andwants, to set up a safetyplan and help decidewhich workshops theywould like to participatein.As Lucy walks around, shesees some of the artworkscreated by the residentsand photos of activitiesmothers and the childrenhave participated intogether.Lucy and her buddyengage in the inductiontogether.E.g. Feelings and emotions, saf

up. Jane's confidence to be built. Jane enjoys The counselling helps Jane to process the situation she has been in. The counsellor speaks Russian which means when emotions are high Jane finds it a lot easier to express herself. to meet them back at the same spot in an The refuge helps Jane get access to the

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