Training Of Trainers (ToT) On Quality And Accountability (Q&A) Applied .
Training of Trainers (ToT)on Quality and Accountability (Q&A)applied to the Syria ResponseHumanitarian Standards throughthe Humanitarian Programme Cycle (HPC)and the Project Cycle Management (PCM)Gaziantep, Turkey - 3rd to 8th October 2019REPORTTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process1
“In a Nutshell”Quality and Accountabilityapplied to the Syria ResponseContextualisationLocalisation‘Down - Top': It first focuses on local needsand may be later on further refinedinto a global generic approach for other contextsIt is embedded into an endorsedlocal accountability frameworkand the Project Cycle phases for Syria responseHumanitarian Standards for Quality and Accountabilitythroughthe Humanitarian Programme Cycleandthe Project Cycle ManagementA Collective Effort with financial support by SIDACHS AllianceSphereOCHA TurkeyIOM Turkey1 advisor & lead trainer3 Syrian co-trainers-26 Syriantrainers and implementersCovering all regions in SyriaGender balancedToT Participants’: Level of SatisfactionPoor: /Adequate: /Good: 4Very good: 22Action Plans for roll out and implementation Roll out of 11 Trainings in Syria and Turkey Implementation of Q&A in Syria--3 trainings in Turkey8 trainings in SyriaAwareness raising on Q&AQ&A Focus Groups with NGOsTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process2
OVERVIEW1. ContextAfter more than eight years of crisis, staggering levels of need persist for people throughout Syria. Millionsof people in Syria have suffered enormous hardship, violence, mass displacement and an erosion of basicsocial infrastructure and community systems. In 2019, it is estimated that 11.7 million people will requiresome form of multi-sectoral humanitarian assistance, while the political and security landscape in Syria islikely to remain complex and dynamic.In northwestern Syria, over three million vulnerable civilians who need humanitarian assistance are living involatile and insecure areas where there is a lack of rule of law, where armed conflict continues and wherethere are high levels of criminality. The humanitarian operation in northwestern Syria is remotely managedand mainly implemented by Syrian NGOs that have progressively built their organizational and operationalcapacities and are operating in partnership with INGOs and UN agencies.In northeastern Syria, there are over 1 million people in need. Communities continue to face the long-termimpacts of the military operations against ISIL, which led to significant loss of life, destruction of basicservices and civilian infrastructure. The commencement of the military operation ‘Peace Spring’ by TurkishArmed Forces (TAF) on October 9th 2019 led to the internal displacement of more than 150,000 people, tothe suspension of most humanitarian activities in conflict-affected areas and to the evacuation ofhumanitarian workers. Despite the announcement of a five-day ceasefire on October 17th and of anagreement between the Government of Turkey and the Government of Russia on October 22 nd 2019, thedevelopment of the political, security and humanitarian situation as well as of the operating environmentfor humanitarian organizations remains unpredictable.In other areas controlled by the Government of Syria live more than 7 million people in need. Manycommunities continue to face high level of need owing to prolonged besiegement and deprivation, highlevel of destruction, increasing return of population in communities already affected by lack of adequateservices, shelter options and livelihood opportunities. Moreover, the disruption of basic service provisionand assistance owing to changes in control has also aggravated needs and the impact of vulnerabilitiesamong local populations in many communities1.2. Learning Strategy on Q&A: Background, Aim and Expected OutputsBackgroundIn March 2019, the Turkey cross-border humanitarian hub developed an ‘Accountability Framework forHumanitarian Action in Northwest Syria’ that aims to ensure a common understanding of accountability,risk and due diligence and, to the extent possible, ensure common or coordinated action.One of the strategic objectives is to further develop the capacities of humanitarian stakeholders in theareas of risk management, quality and accountability and technical standards (the Core HumanitarianStandard - CHS – and the Humanitarian Standards Partnership – HSP – including Sphere).1Information in the context section is extracted from the Syria Humanitarian Needs Overview 2019https://hno-syria.org/data/downloads/en/full hno 2019.pdfTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process3
In June 2019, a ‘Suggested Collective Approach for Community Engagement’ was developed upon requestfrom the Syria Strategic Group (SSG) leading the response by the various humanitarian operational hubsproviding assistance throughout Syria. Strategic elements identified to strengthen community engagementinclude improving organizational practice to support the collective effort, building capacity and ensuring amore predictable, formalized approach to community engagement.In this context a learning strategy has been developed by OCHA Turkey and CHS Alliance (the ManagementCommittee, comprising, for OCHA, Tamara Hallaq and Omar Durbas, and for CHS Alliance, GenevièveCyvoct), with the support from an advisor on Quality and Accountability (Sylvie Robert) and together withIOM Turkey and Sphere (the Consultative Committee, comprising, for IOM Turkey, Sara Machmouchi andfor Sphere, Tristan Hale). The learning strategy (see the Concept Note for more details) received financialsupport from the Swedish International Development Cooperation Agency (SIDA) and IOM Turkey.OCHA Turkey and CHS Alliance co-organized and co-hosted the Training of Trainers on Quality andAccountability applied to the Syria response. In line with the ‘Accountability Framework for HumanitarianAction in Northwest Syria’ and the ‘Suggested Collective Approach for Community Engagement’, theTraining of Trainers (ToT) would contribute to build the capacities of Syrian humanitarian workers based inSyria and Turkey. The expected outcomes were: A 6-day Training of Trainers on Quality and Accountability in English and Arabic adapted to the Syriancontext3-day Training modules on Quality and Accountability in English and Arabic adapted to the SyriancontextA pool of Syrian trainers who can deliver Trainings on Quality and Accountability for the humanitarianresponse throughout SyriaA pool of coaches to accompany the trainers3-day Trainings on Quality and Accountability replicated in Syria (all areas of control) and TurkeyContextualisationOCHA Turkey and other relevant stakeholders at Turkey hub level contributed throughout the wholeprocess by providing insights on the humanitarian response in order to best contextualize the ToT and takeinto account operational challenges and political sensitivities associated with delivering assistance. As aresult both the process and the contents were fully contextualized.The aim of the ToT was to develop a pool of Q&A specialists that can train Syrian humanitarian workers,enhancing Q&A capacity within the Syrian national response. The objective of the ToT was to increaseworkshop participants’ knowledge and capacity on Q&A, and equip them with tools and resources on Q&Aas well as adult learning and facilitation skills, enabling them to deliver Q&A trainings to Syrianhumanitarian workers.The ToT learning objectives were to: Identify key initiatives and tools contributingto Q&AOutline opportunities, challenges andresources in implementing Q&A throughoutthe HPC/PCM for the Syria responseDescribe and use adult learning principles,techniques and tools to replicate 3-dayTrainings on Q&ATraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process4
The ToT expected outputs were the design of action plans to roll out 3-day Trainings on Q&A in Syriawith the ToT participants acting as trainers and being coached by the ToT co-trainers: ToT participants are expected to deliver at least two 3-day trainings on Q&A to Syrian humanitarianworkers based in Turkey and Syria.ToT participants should deliver their first trainings ideally in pairs or teams of three under thesupervision and guidance of one of the ToT co-trainers. They are expected to report on their secondtraining delivery in order to appear in a trainers’ list.Allocations of trainers for a first training event were done during the last day of the ToT.3. Management and Consultative Committees, ToT Training Team,Hosts and ObserversManagement Committee: Tamara Hallaq, Humanitarian Affairs Officer, OCHA Turkey, hallaq@un.orgOmar Durbas, Humanitarian Affairs Officer, OCHA Turkey, durbas@un.orgGeneviève Cyvoct, Accountability Manager, CHS Alliance, gcyvoct@chsalliance.orgSylvie Robert, Independent Consultant, Quality and Accountability Specialist, Advisor to theManagement Committee, sylvierobertconsulting@yahoo.frConsultative Committee: Sara Machmouchi, Project Officer, Capacity Building, IOM Turkey, smachmouchi@iom.intTristan Hale, Learning and Training Manager, Sphere, tristan.hale@spherestandards.orgThe ToT training team was composed of four trainers, including: a lead trainer and 3 Syrian co-trainers(recruited out of 313 applicants). The lead trainer acted as a coach all along the learning process anddelivered the core ToT sessions. The 3 Syrian co-trainers delivered the core 3-day training modules. Thetraining team was composed of: Sylvie Robert, ToT designer, lead trainer and coach of the 3 Syrian co-trainers for this ToTHassan Jenedie, ToT co-trainer and coach for the upcoming 3-day Trainings in Turkey and SyriaMaher Al Abrash, ToT co-trainer and coach for the upcoming 3-day Trainings in SyriaRudaina Alkhazam, ToT co-trainer and coach for the upcoming 3-day Trainings in TurkeyThe ToT was opened by the Deputy Regional Humanitarian Coordination (DRHC) and IOM, followed by thehost organisations (OCHA and IOM) opening and welcoming statements. Guests joined for the closure(DRHC and PSEA Coordinator). OCHA Turkey, CHS Alliance, IOM Turkey and Sphere attended the ToTthroughout as observers and provided useful and appropriate side support to the participants and thetraining team.Venue, Administration, Logistics and TranslationThe host organisations onsite, OCHA Turkey and IOM Turkey, provided extremely professional andsupportive follow up, logistics and administration throughout the preparation and the ToT itself. The ToTwas held at the hotel Novotel in Gaziantep, Turkey which proved to be a good venue. Simultaneoustranslation in Arabic-English was in place during the whole event.Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process5
4. ToT Participants: Future Trainers on Q&A in SyriaThe ToT was attended by 26 Syrian participants (see Annex: Participants’ List) selected out of 124applicants to the ToT. The participants’ selection reflected: Gender balance: 12 women and 14 menGeographical balance: 6 from the Government of Syria (GoS) controlled areas, 6 from North EastSyria (NES), 7 from North West Syria (NWS) and 7 from TurkeyOrganizational diversity: 8 Local NGOs(Ihsan for Relief and Development, Basmeh and Zeitouneh, Dream Organization, Sanad forPeople with Special Needs, International Protection Victims (IPV), Union of Medical Care andRelief Organizations (UOSSM), Syria Relief and Development (SRD) and Bercav) 10 International NGOs(Global Communities, ACTED, Care International, Norwegian Refugee Council, CHFInternational, International Rescue Committee, GOAL Global, People in Need, ConcernWorldwide and Oxfam) 1 ICRC, 5 with the IFRC movement(including 4 with the Syrian Arab Red Crescent and 1 with the Qatari Red Crescent) 1 UNICEF/Tadreeb Program The MENA Sphere Focal PointFunctional diversity: program, operations, Human Resources and administration, etc.Inclusion: one participant with special needsTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process6
5. ToT Methodology, Agenda, Overall Content and ResourcesThe ToT methodology was highly participatory in order toprioritise learning based on the participants’ experienceacross various regions in Syria. At the beginning of the ToT,participants requested confidentiality to be a principle toguide the discussions. Respect of opinions was also stronglyhighlighted and implemented at a high level.Participants’ advance preparation:Prior to the ToT the participants have been requested to read a number of key reports on Q&Aand follow online courses: The Core Humanitarian Standard (CHS) on Quality and AccountabilitySphereBuilding a Better ResponseHumanitarian inclusion standards for older people and people with disabilitiesThe 3 ToT Syrian co-Trainers provided follow up and support to the participants while doingthe online trainings. They checked the certificates and a quiz run at the beginning of the ToTallowed to discuss the contents of the online trainings.The ToT agenda was built over 6 days. It was adjusted from the onset to enable a start withall participants (NES participants arrival was delayed) and at the end to adjust to the suddenpolitical developments and allow NES participants to reach their location before potentialborder closure. The agenda as delivered is available in Annex: Agenda.Overall content: Introduction and background on Q&A3-day Training Modules on Q&A for Syriamodelled for participants: 10 modulesAdult Learning TheoryParticipants’ Practice: delivering sections of the 3day Training Modules on Q&A for SyriaAction plans for replication of the 3-day Trainingson Q&A in SyriaPlans for implementation of Q&A in SyriaResources:Participants were given the opportunity to collect copies of the Sphere Handbook in Arabic and of the CoreHumanitarian Standards (CHS) in bilingual English-Arabic. Print out of the Humanitarian StandardsPartnership (HSP) and key other standards and reports were made available on a display table.Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process7
The ToT on Q&A for Syria in photosHumanitarian Standards through the Humanitarian Programme Cycle (HPC)and the Project Cycle Management (PCM)Group workTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process8
Exploring the standardsRole PlayBuilding trust for effective collaborationTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process9
6. Summary of ToT EvaluationsThis section is providing an abbreviated overall feedback. For the full content of the participants’ finalevaluation results, see Annex: Participants Final Evaluation.ToT objectives and relevanceDo you think the following objectives of the training havebeen met?Not metPartlymetMostlymetFullymetIdentify key initiatives and tools contributing to Q&A1511Outline opportunities, challenges and resources inimplementing Q&A throughout the HPC/PCM for the Syriaresponse1313Describe and use adult learning principles, techniques andtools to replicate 3-day Trainings on Q&A1016SatisfactionOverall, how would you ratethis training?PoorAdequateGoodTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process4Verygood2210
ACHIEVEMENTSContextualisation & LocalisationThe learning strategy in which this Training of Trainers was embedded has been specifically designed forthe Syria Response. It was built on: An analysis of the Syrian context and actors: the first step of the capacity building approach was todesign the contextualization approach.The Project Cycle phases as designed for the Syria response.An ‘Accountability Framework for Humanitarian Action in Northwest Syria’ aiming to ensure acommon understanding of accountability, risk and due diligence and, to the extent possible, ensurecommon or coordinated action.The strategic objective to further develop the capacities of humanitarian stakeholders in the areas ofrisk management, quality and accountability and technical standards (the CHS and the HSP, includingSphere).A ‘Suggested Collective Approach for Community Engagement’ which was developed upon requestfrom the Syria Strategic Group (SSG) leading the response by the various humanitarian operationalhubs providing assistance throughout Syria.A Community of PracticeThis joint collaboration provided anchorage for individuals and organisations involved through a commoninterest at various levels: Individuals and organisations involved in this learning process have been extremely active. It led to jointefforts at the organization level with OCHA and IOM in Turkey working intensively with the CHSAlliance and Sphere, with the advisory support of an independent consultant on Quality andAccountability who coached the process. Financial support provided by SIDA enabled theimplementation of the strategy.The design, coaching and delivery of the Training of Trainers by one international lead trainer andthree Syrian co-trainers who will support the replication of the 3-day Trainings in Syria was successfulin terms of building further the capacity of the co-trainers and providing them with a global exposureon Quality and Accountability.The ToT participants originating from regions of Syria interchanged in an extremely constructivemanner and did share views for Quality and Accountability implementation: a small contribution to awider peace building process through a rights-based approach.Support for replication & implementationThe entire learning strategy encompasses intense preparation and contextualization as well as thereplication of 3-days trainings with support from the three ToT co-trainers becoming coaches of the ToTparticipants. It all runs over 3 months and this strategy is leveraging Q&A capacity building as well ascollective implementation in Syria. Both aspects are described further hereafter.Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process11
Roll Out of the 3-day Trainings on Q&ADraft plan of action for the replication of 8 trainings in Syria and 3 Trainings in Turkey, i.e. 11trainings in total (see Action Plans – 3-day Trainings Roll Out for more details): 3 Q&A trainings in Turkey with onsite coaching for the threetrainings – funded and implemented by IOM 3 Q&A training in NWS with onsite coaching for the first twotrainings and off-site training for the third one – funded byOCHA and implemented by 2 SNGOs 3 Q&A training in NES with onsite coaching for the first twotrainings and off-site training for the third one (tbc accordingto security situation) – funded by OCHA and the NES Forumand implemented by 2 SNGOs 2 Q&A training in GoS-controlled areas with onsite coaching(according to hosting arrangements for the trainings)Note: Try as much as possible 50% female participants.Take into account people with special needs when planning the methodology. Mentionaccessibility aspects in the information and/or application form.Implementation of Q&A in SyriaToT participants were invited to do a brainstorming on challenges and opportunities toimplement Q&A collectively in Syria. This was done through an organizational perspective andwas followed by collective and regional discussions. Those key points emerged as commonpriorities for all regions (see Annex: Action Plans – Q&A Implementation for more details): Awareness raising on Quality and AccountabilityWhile the 3-day Trainings on Q&A will provide a great opportunity tobuild capacity of all staff (programme, MEAL, support such as HR ) it willalso be an opportunity to raise awareness more globally on Quality andAccountability. Improving Quality and Accountability into programming,starting from project design and across sectors such as water, sanitationand hygiene for instance. Use project visit opportunities for learning and improvingcommunication on quality and accountability with local communities Contextualise and use the standards, and ensure that policiesand procedures are relevant, workable and useful.Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process12
ANNEXES1.2.3.4.5.ToT Participants’ ListToT Agenda (as delivered)Action Plans – 3-day Trainings Roll OutAction Plans – Q&A ImplementationToT Participants’ Final EvaluationTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process13
ANNEX: ToT Participants’ ListID1234567891011121314151617181920212223242526 االس م Name العي دو اللطي ف عب د Abdul Lateef Al Eido ح مادي عب د هللا Abdullah Hammadi الري في عبير Abir Alrifai الرمضان أحم د Ahmad Alramadan ح مزة أحم د Ahmad Hamzah شامن دي أنور Anwar Shamndi شيخي أفين دا Avinda Shikhy ال خلي ل عواد Awwad Alkhalil كيكولوف ديما Dima Kikolouf المرعي ح لو م Haloum Almarie ح موي ح مزة Hamza Hamwie باتوس هنادي Hanady Batous قواف هيث م Haytham Kawaf العيسى ابراهي م Ibrahim Alissa ب دوي انتصار Intisar Badawi اباظ لي قي س Kais Abazli أزرق م حمود Mahmood Azraq ح مادة مصط فى م حم د Mohamad Moustafa Hamadeh لبابي دي تامر م حم د Mohammad Tamer Lababidi إدل بي زهير م حم د Mohammad Zuhir Edlbi أص فري رها م Reham Asfari خاون دا ربى Rouba Khwanda معصراني ش ذى Shaza Massarani شمالي شغاف Sheghaf Shemali سليمان وفاء Wafa Sulayman عاب د ذكاء Zoukaa AbedTraining of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning mail.comzoukaaabed@gmail.com14
ANNEX: ToT Agenda (as delivered)Quality and Accountability (Q&A) for the Syria Responsethrough the Humanitarian Programme Cycle (HPC) and the Project Cycle Management (PCM)DAY 1DAY 2DAY 3DAY 4DAY 58.30Thursday 3 Oct.Friday 4 Oct.Saturday 5 Oct.Sunday 6 Oct.ToT OpeningEvaluation & Recap.Evaluation & Recap.Module 1: Q&AGlobally and in SyriaModule 2: Q&Athrough HPC andPCM9.00DAY 6Monday 7 Oct.Tuesday 8 Oct.Intro. 2 part ToTEvaluation & Recap.Evaluation & Recap.Module 5: PCMSetup and PlanningAdult LearningTheoryParticipants’ Practice 1Participants’ Practice 2Contextualisationfor Syria ResponseCollective InitiativesModule 6: PCMImplementationAdult LearningTheoryParticipants’ Practice 3Action PlanningParticipants’ Practice 4Final EvaluationCertificatesndBreak: 30’11.00Lunch:1 hourToT ClosureParticipants’ Practice:Group MakingParticipants’ Practice 5Participants’ Practice:Group PreparationParticipants’ Practice 6Module 3: Q&AKey Themes andApproachesModule 7: PCMMonitoring& Evaluation15.30Introductionto Quality andAccountability (Q&A)Module 4: PCMIdentification& DesignModule 8: PCMExitModules 9 & 10:AAP FrameworkParticipants’ Practice:Group Preparation17.00Daily EvaluationDaily EvaluationClosure 1st part ToT(social event)Daily EvaluationGroup Work (optional)13.30Introductionto Participants,Training Team and ToTBreak: 30’Colour coding:Yellow:Blue:Background on Q&A3-day Training Modules modelled for participantsDark Orange:Light Orange:Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning processAdult learning theoryParticipants’ practicePurple:Grey:Participants’ Practice 7Adult LearningClinicDaily EvaluationAction plans for replication of the 3-day Trainings on Q&AToT opening and closure15
ANNEX: Action Plans – 3-day Trainings Roll Out 3 three-day Q&A trainings in Turkey with onsite coaching for the three trainings– funded and implemented by IOM 3 three-day Q&A training in NWS with onsite coaching for the first two trainingsand off-site training for the third one – funded by OCHA and implemented by 2SNGOs 3 three-day Q&A training in NES with onsite coaching for the first two trainingsand off-site training for the third one (tbc according to security situation) –funded by OCHA and the NES Forum and implemented by 2 SNGOs 2 three-day Q&A training in GoS-controlled areas with onsite coaching (tbcaccording to hosting arrangements for the trainings)Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process16
ANNEX: Action Plans – Q&A ImplementationNorth-East Syria Plans to train as many staff as possible on Quality and Accountability.Work with program staff on engaging communities into decision-making and improve oninclusion.Focus on Complaint and feedback mechanisms as well as Do-No-Harm.Improve the space of Quality and Accountability in final evaluations of projects.North-West Syria Workshops on Quality and Accountability to target programme and MEAL staff, as well asstaff dedicated to project design and managers.Develop key messages on Quality and Accountability and enable staff to raise awarenesson the subject.Develop Standard Operating Procedures around Q&A mechanisms.Improve Quality and Accountability in programming.Increase coordination on Q&A, within organisations, between departments such asprogram and HR, around issues such as signature and awareness raising of the Codes ofConduct.Turkey Most organisations have sufficient policies in place but these lack sometime flexibility andapplicability. Policies need to be revised to mirror the work and the context, in order to behelpful and implementable.Enhance capacity building on quality and accountability.Increase awareness on the fact that Quality and Accountability is the responsibility of allstaff within organisations, from top to bottom and across departments. Everyone shouldsense what their task is.Increase the use of Sphere standards but in a contextualized way. Inclusion is also animportant topic.One of the key messages is that Quality and Accountability should not be complied withsolely as donor request, but for the affected people themselves.Government of Syria- controlled areas Raise awareness on Quality and Accountability within organisation for all staff. ImproveQuality and Accountability in sectoral approaches (such as Wash). Include Q&A in meetingswith administration and other support teams.Improve Quality and Accountability in programs starting from project proposals andenable proposal writers to have a strong sense of what Q&A mean.Have field visits with Quality and Accountability focus to learn and improve. Share whatQuality and Accountability is with local communities.Training of Trainers (ToT) on Quality and Accountability (Q&A) for Syria –Report, 24 October 2019Prepared by Sylvie Robert, Advisor on Quality and Accountability for this learning process17
ANNEX: ToT Participants’ Final EvaluationToT on Quality and Accountability for SyriaGaziantep, Turkey – 3rd to 8th October 20191. ToT objectives and relevance1.1 Do you think the following objectives of thetraining have been met?Not metPartlymetMostlymetFullymetIdentify key initiatives and tools contributing to Q&A1511Outline opportunities, challenges and resources inimplementing Q&A throughout the HPC/PCM for theSyria response1313Describe and use adult learning principles, techniquesand tools to replicate 3-day Trainings on Q&A10162. Training design2.1 What did you like about the overall design and structure of the training? The methodology of trainingKey ConceptsTraining materialPractical exercisesTime managementEffective participation of trainersComprehensive TrainingTrainees participationExchanging RolesCovered all the subjectsSequence of the ideas The organization of the venueIncluding people with disabilities in thetrainingThe trainersDiversityTraining designing and logisticsGood preparation for the trainingEasy and detailedThe high educational background of theparticipantsIntegration among the trainers2.2 How do you think the design and structure of the training course can be improved? Training includes a full daybreakIncrease training daysTr
supervision and guidance of one of the ToT co-trainers. They are expected to report on their second training delivery in order to appear in a trainers list. Allocations of trainers for a first training event were done during the last day of the ToT. 3. Management and Consultative Committees, ToT Training Team, Hosts and Observers
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