2016 - Arin
2016
TABLE OF CONTENTSOrganization Information. 3About ARIN . 3President’s Letter. 5Board of Trustees Report. 6Chairman’s Letter. 7Board of Trustees Actions. 8Year in Review. 9Chief Operating Officer’s Report . 9Service Level Report. 10Department Reports. 14Internet Governance Report. 17Outreach Events. 18Policy Development and Public Policy Discussions . 19Advisory Council Report. 20Global Policy and the NRO Number Council. 21Statistics and Reports. 22Auditor’s Report. 25
ABOUT ARINOrganization ServicesARIN provides services related to the technical coordination andmanagement of Internet number resources in accordance with itsmission statement:These pertain to interaction between ARIN Members and stakeholdersand ARIN. They include annual Board of Trustees and Advisory Councilelections, Public Policy and Members Meetings, public relations,education, outreach, and training services.ARIN, a nonprofit member-based organization, supportsthe operation of the Internet through the management ofInternet number resources throughout its service region;coordinates the development of policies by the community forthe management of Internet Protocol number resources; andadvances the Internet through informational outreach.Policy Development ServicesThese include the support and administration of ARIN’s PolicyDevelopment Process (PDP), conducting Public Policy Consultationsand Public Policy and Members Meetings, maintaining discussionemail lists, and publishing policy documents like the Number ResourcePolicy Manual (NRPM).Services are grouped into four areas:Registration ServicesTechnical ServicesThese include the allocations, assignments, and transfers of all Internetnumber resources (IPv4 and IPv6 addresses and Autonomous SystemNumbers), help desk operations, reverse delegation registration,and maintenance of ARIN’s Whois service, the WhoWas historicalregistration database, and an Internet Routing Registry service withinthe ARIN service region.These include the development, implementation, and support ofARIN’s internal systems, as well as community services like ARINOnline, Cryptographic Authentication, DNS Security (DNSSEC), RESTfulProvisioning (Reg-RWS), Resource Public Key Infrastructure (RPKI),Registry Data Access Protocol (RDAP), and a community softwarerepository.ARIN COMMUNITYARIN MembershipBoard of TrusteesAdvisory CouncilPresident & CEOChief InformationOfficerExecutive Directorof Gov’t Affairs& Public PolicyCommunications &Member ServicesSenior Directorof Global RegistryKnowledgeEngineeringChief OperationsOfficerFinancial Services3Associate General CounselHR & AdministrationRegistration Services
ARIN REGIONBERMUDACARIBBEAN& NORTHNORTH ATLANTICATLANTICISLANDSISLANDSCARIBBEAN &CANADACanadaBAHAMASST. PIERREPIERREAND MIQUELONMIQUELONUNITED STATESUnitedStatesTURKS & iiBRITISH T. MARTINST.MARTINSAINTSAINT BARTHELEMYBARTHELEMYANTIGUA & BARBUDAUS VIRGINST. KITTS MONTSERRATISLANDSGUADELOUPE& NEVISDOMINICADOMINICASAINT LUCIALUCIA MARTINIQUESAINTBARBADOSST. VINCENT & THE GRENADINESPUERTORICOGRENADAGRENADAMINORUS MinorOutlyingIslandsOUTLYINGISLANDSARIN serves the following economies: Anguilla, Antarctica, Antigua and Barbuda, Bahamas,Barbados, Bermuda, Bouvet Island, Canada, Cayman Islands, Dominica, Grenada, Guadeloupe,Heard and McDonald Islands, Jamaica, Martinique, Montserrat, Saint Barthelemy, Saint Kitts andNevis, Saint Lucia, St. Pierre and Miquelon, Saint Vincent and the Grenadines, St. Martin, St. Helena,Turks and Caicos Islands, Virgin Islands (British), United States (including Puerto Rico, Virgin Islands(US), and Minor Outlying Islands).4
PRESIDENT’S LETTERSupporting our communityand its members viahigh quality registry andeducational services remainedARIN’s top priority in 2016.on the new Internet, are you?” Throughout the rest of the year,we participated in events in the healthcare, education, and ITsectors, emphasizing that the need to transition to IPv6 affectsall organizations that rely on the Internet to succeed.We’ve also been making improvements to ARIN Online. We’vesimplified search and request transfers of number resources,and we’ve improved the ease of submitting inter-RIR transfers.We also started a long-term project to update the ARIN Onlineinterface to provide a better user experience for you, and wewill continue making improvements throughout 2017. Many ofthe changes that we’ve implemented are a direct result of yourinput, and we urge you to keep submitting your suggestions,comments, and questions.Perhaps one of the mostnotable ways we’vesupported our communityover the past year has beenthe creation of many neweducational resources, including new educational videosand new webpages focused on popular topics. We createdthree new educational videos in 2016: “Introduction to ARIN,”“ARIN’s Policy Development Process,” and “The Importance ofValidating Your POC Information.” We also published three newwebpages, including how to use ARIN’s Whois, legacy numberresource information, and how ARIN and law enforcementagencies interact. We are constantly striving to improve theresources we provide to our community as well as addresssome common pain points we see, and we will continue to dothis in the coming year.Your participation and input continue to drive our mission.We invite you to work with us by participating in policydevelopment, voting in ARIN Elections, attending our meetingsand events, and giving us feedback on how we can help you.On behalf of the entire ARIN staff and myself, I wish to thankthe community for your support leading up to this newchapter, and look forward to working with all of you in 2017.Additionally, in the year since IPv4 exhaustion was reached,ARIN has been focused on helping its customers makea smooth transition to the IPv6 world. We increased theeducational content about IPv6 on our website and at membermeetings and events, and also reached out to multipleindustries to talk about the importance of preparing publicfacing services for IPv6. We kicked off the year with a panelpresentation at CES, asking the question, “Your customers areJohn CurranPresident and CEOARIN5
BOARD OF TRUSTEES REPORTThe Board establishes and maintains authority over ARIN’s scope, mission, and strategicand fiscal direction. The Board also oversees committee nominations, appointments,elections, and votes on community-developed draft policies in accordance with the PolicyDevelopment Process (PDP).https://www.arin.net/policy/pdp.htmlThe Board of Trustees consists of seven members. Six members are elected by ARIN’s membership, and the President and CEO of ARIN serves as the seventh member.2016 MEMBERSPaul Andersen, Vice Chair / Chair*Vinton G. Cerf, Chair / Vice Chair*John Curran, President and CEOTimothy Denton, SecretaryAaron HughesBill Sandiford, TreasurerBill Woodcock*Effective 1 July 2016, Vint Cerf steppeddown from the role of Chairman to allow fora leadership transition period prior to the endof his term, which concluded on 31 December2016. At this time Paul Andersen became theChair, and Vint assumed the role of Vice Chairfor the remainder of his term.Each year the Board holds approximately four in-person meetings andbetween five and 10 teleconferences. View meeting minutes at:https://www.arin.net/about us/bot/index.htmlIn October, Bill Sandiford was re-elected and Patrick Gilmore was elected tothe ARIN Board of Trustees, with both terms beginning 1 January 2017. InNovember, the Board agreed to appoint Merike Kaeo to serve a one-year termon the Board beginning on 1 January 2017 to provide diversity to the Board’smembership. Read ARIN’s election guidelines at:https://www.arin.net/participate/elections/elec procedures.html6
CHAIRMAN’S LETTERAs we look back on 2016, I’m filled with immense pride for all that we’ve accomplished over the past year.It is a great honor to serve as the Chairman of the ARIN Board of Trustees, a position that was passed tome from Dr. Vint Cerf last year to facilitate a planned leadership transition prior to the end of his term. Hisguidance and expertise were invaluable in this transition period, and I am very thankful to him for all thathe’s done over the years to support ARIN and the Internet community overall.Although 2016 was a busy year for all of us in many different ways, I want to take this opportunity tohighlight some of ARIN’s major moments from the past year.In August of 2016, ARIN was pleased to welcome John Sweeting as the new head of the Registration ServicesDepartment. With his joining the ARIN staff, the Board appointed Kevin Blumberg to the fill the remainder of John’s term on the NRO Number Councilfrom the ARIN region.In October, another successful ARIN Election was held, with many new faces coming aboard both the Board and the Advisory Council. Our newest Boardmembers include Patrick Gilmore and Merike Kaeo. We also welcomed Alyssa Moore, Joe Provo, and Alison Wood to the Advisory Council. In addition,Chris Woodfield was elected to serve a one-year term on the Advisory Council to fill a vacant seat.At the end of 2016, the Advisory Council saw the departure of three strong community members, with Kevin Blumberg, Dr. Milton Mueller, and CathyAronson all stepping down. On behalf of ARIN and the Board of Trustees, I thank them all for their dedication. I particularly want to express my gratitudeto Cathy Aronson, who departed after 18 exemplary years of service.And last, but surely not least, we continue to evolve in the face of IPv4 runout. As many of you know, on 24 September 2015, the free pool of IPv4 addressspace for the ARIN region was officially depleted. Over the course of 2016, we have begun to see exactly how IPv4 depletion would affect the day-to-dayworkings of ARIN, mainly through a significant increase in the number of IPv4 transfer requests. ARIN staff continues to work diligently to complete theserequests. ARIN has also made a great effort to increase its education and outreach about transfers over the past year to meet this growing demand. Infact, the Board has made it a strategic direction to ensure we continue to enhance the functionality of ARIN services sought by users, and this includes thetransfer of Internet number resources.I would like to express my gratitude to the members of the Board of Trustees, Advisory Council, and those serving on the Number Resource OrganizationNumber Council. These volunteers put forth such an incredible effort to help ensure ARIN serves the community and remains as dependable and stable asalways, and I look forward to working with these colleagues in the coming year.And to the greater community, I thank you for the trust placed in the Board and for the great privilege of serving as your Chairman. I look forward toworking with all of you in 2017.Paul Andersen, P. EngChairmanARIN Board of Trustees7
BOARD OF TRUSTEES ACTIONS Elected Officers: Vint Cerf, Chairman Paul Andersen, Vice Chair Tim Denton, Secretary Bill Sandiford, Treasurer Adopted ARIN Board Standing Rules Authorized the Treasurer to approve Future Commitments Established ARIN Compensation Committee and appointed VintCerf (Committee Chair), Aaron Hughes, and Bill Sandiford Established ARIN Finance Committee and appointed Bill Sandiford(Committee Chair), Bill Woodcock, and Paul Andersen. Noted JohnCurran as ex-officio Established ARIN Audit Committee and appointed Aaron Hughes(Committee Chair), Vint Cerf, and Tim Denton. Noted John Curranas ex-officio Established ARIN Board Governance Committee and appointedPaul Andersen (Committee Chair), Vint Cerf, and Tim Denton. Established ARIN Mailing List Acceptable Use Policy (AUP)Committee and appointed Vint Cerf (Committee Chair), AmyPotter, and Jim Dolan Appointed John Curran to serve on the 2016 Postel NetworkOperator’s Scholarship Program Appointed Paul Andersen to serve as the ARIN Board Observer tothe NRO EC Reviewed Directors and Officers Fiduciary Duty, presented byARIN’s General Counsel Approved changes to the RPKI Relying Party Agreement Accepted the 2016 Nominating Committee Charter and appointedAaron Hughes (Committee Chair), Vint Cerf, Dmitry Kohmanyuk,Carl Williams, Charles Gucker, Aaron Sawchuk, and NathanNewman Accepted the 2016 Fellowship Selection Committee Charter andappointed Bill Sandiford (Committee Chair), Tina Morris, L. SeanKennedy, and Paul Emmons Accepted the ARIN Services Working Group Charter and appointedAaron Hughes (Chair), Paul Andersen, Martin Hannigan, DavidHuberman, L. Sean Kennedy, Dmitry Kohmanyuk, and MattPeterson Adopted a single-track proposal for ARIN Bylaws changes and sentit for Community Consultation; following consultation, this bylawschange was adopted as written Appointed Louie Lee, Jason Schiller, and Nate Davis (non-voting, staffrepresentative) to the IANA Number Services Review Committee Approved the proposal submitted to the ICANN CCWG in responseto the IANA Stewardship Transition Adopted ARIN-2015-5: Out of region use Adopted ARIN-2015-11: Remove transfer language which onlyapplied pre-exhaustion of IPv4 pool Reviewed and accepted ARIN IRS Form 990 for filing with theInternal Revenue Service Accepted the 2015 Financial Audit Report Adopted the Revised ARIN Policy and Development Process (PDP)Standards of Behavior Appointed Cathy Aronson as ARIN’s IETF Reporter for 2017 Adopted ARIN-2015-3: Remove 30 day utilization requirement inend-user IPv4 policy Adopted clarifying editorial changes to the ARIN Number ResourcePolicy Manual (NRPM) Adopted a Phase-In for the higher tiers of the new ARIN FeeSchedule Adopted External Grant Program Authorized the President to execute, in coordination with theother RIRs, the “Service Level Agreement for IANA NumberingServices” with ICANN Approved changing the Chair, seating Paul Andersen as Chair andVint Cerf as Vice Chair on 1 July Appointed Vint Cerf to confirm the President’s list of eligible votersfor the 2016 Elections Appointed Vint Cerf as Election Vote Counter for the 2016 Elections Appointed Kevin Blumberg to fill the remainder of the term leftby the resignation of John Sweeting on the ARIN-Region NRONumber Council through 31 December 2016 Recognized and appreciated Vint Cerf’s service to ARIN and hiscontribution to the community and the ARIN Board of Trustees Confirmed the results of the ARIN 2016 Election process Appointed Kevin Blumberg to fill the remainder of the term on theARIN-Region NRO Number Council left by the resignation of JohnSweeting through 31 December 2017 Adopted the 2017-2018 ARIN Strategic Plan Appointed Merike Kaeo as a voting member of the ARIN Board ofTrustees for a one-year term, beginning 1 January 20178
CHIEF OPERATING OFFICER’S REPORT2016 proved to be another productive and successful year for ARIN, andour commitment to serving the community is exhibited through ouraccomplishments. Staff efforts focused on projects and activities in supportof ARIN’s Strategic Plan, which embodies ARIN’s mission as well as operatingand financial goals. The completed key objectives in support of ARIN’s StrategicPlan were:Nate DavisChief Operating Officer Conducted eight ARIN on the Road events, one Public Policy Consultation,and two ARIN Public Policy and Members Meetings Completed Number Resource Policy Manual (NRPM) section 8.4 transferfunctionality within ARIN Online Reviewed nine suggestions from the ARIN Suggestion and ConsultationProcess requests, including proceeding with improvements to the netmodtemplate and how it is processed, as well as the introduction of a Women’sNetworking Lunch at Public Policy and Members Meetings Deployed the following ARIN Online enhancements: NRPM section 8.4 Inter-RIR transfer improvements Revisions to Point of Contact (POC) record validation emails for clarity Fee calculator modification to incorporate the 1 July 2016 FeeSchedule updates, enabling the community to review fee changesthat would affect their organization in advance Enabling users to delete Network (NETS) records and/or childnetworks for which they are authoritative ARIN Online left menu updates and user interface improvements Resource management improvements for POCs linked to IP addressesand/or Autonomous System Numbers (ASNs) but not toorganizational identifiers Network summary information on the IP address search page Phone numbers were incorporated into user profiles Ability to create and remove assignments and reallocations withinARIN Online Ability to view free block of IP addresses Simplified navigation for requesting IP address and ASNs Ability to modify and reassign networks and delete reassignmentsfrom search results page Migrated to using ARIN Online as a single validated point of entry into theARIN Election System Completed the 2016 annual independent financial audit Conducted educational outreach regarding the depletion of the regionalIPv4 free pool, IPv6 deployment, and the community-based model ofInternet number resource policy development Participated in key Internet Governance forums9
SERVICE LEVEL REPORTARIN periodically reports service level commitments and performance against those commitments for community-provided services.This report contains stated service level commitments and associated performance for community-provided services.FINANCIAL SERVICESProvide Customer Support from 9:00 AM to 5:00 PM,Eastern Time, Monday through Friday, excludingholidaysRespond to phone and email messages from ARINcustomers within two business days99.9%99%Billing schedule commitment:Send invoices for new registrations within three (3)business days following the approval announcementsent by Registration Services100%Send invoices for renewal IP allocations forty-five(45) days in advance of the beginning of theanniversary month100%Send invoices for maintenance thirty (30) days priorto the beginning of the anniversary month100%10
COMMUNICATIONS & MEMBER SERVICESProvide Customer Support from 9:00 AM to 5:00 PM, EasternTime, Monday through Friday, excluding holidays99%Publish ARIN’s Annual Report by the first Public Policy andMembers Meeting of the year100%Conduct two Public Policy and Members Meetings each year100%Publish meeting minutes and presentations online within seven(7) business days of meeting conclusion100%Conduct annual elections for the ARIN Board of Trustees, ARINAdvisory Council, and the Number Resource Organization NumberCouncil (NRO NC)100%11
REGISTRATION SERVICESProvide Customer Support from 7:00 AM to 7:00 PM EasternTime, Monday through Friday, excluding holidaysRespond to all email within two (2) business days at the latest,with the intended goal being a same day response99.9%99%Provide issue escalation services from 10:00 AM to 4:00 PMEastern time, Monday through Friday, excluding holidays100%Response time by staff to ARIN Online web tickets1.3 DAYS12
ENGINEERINGAuto Reply for RegistrationAuto Reply for Routing RegistryDNS Reverse Master ZonesWebserver (http)100%Webserver (https)100%ARIN Online100%RPKI Repository100%100%100%100%DNS Provided by ARIN100%FTP Data100%RPKI Provisioning100%RESTful (Reg-RWS) Services100%Whois100%Routing Registry100%Whois-RWS100%RWhois100%RDAP100%Web Whois100%13
ENGINEERINGMark KostersChief Technology OfficerREGISTRATIONSERVICESJohn SweetingSenior DirectorIn 2016, the ARIN Engineering team focused heavilyon ARIN Online improvements, community-suggestedimprovements fielded through ARIN’s Suggestion andConsultation Process (ACSP), and overall service availability.The two main focus points within ARIN Online have beenthe integration of Inter-RIR transfers and a new way ofmanaging network resources called “SWIP-EZ.” Regardingtransfers, users can now submit three types of transfers(Number Resource Policy Manual sections 8.2, 8.3, and 8.4)on the web within ARIN Online and no longer need to usetemplates. For “SWIP-EZ,” ARIN is in the process of makingthe dynamic portion of its website both more functionaland more user friendly. If desired, users can now makechanges to assignments and reassignments via the web.There is no longer a need to send custom-crafted templatesvia email to hostmaster@arin.net. This new SWIP-EZmethod is a much more secure and interactive way toensure users’ data is registered as intended via ARIN Online.2016 was the first year in ARIN’s history that startedwithout an IPv4 free pool. IPv4 depletion had alreadypassed, and there was a strong focus on IPv4 transferprocessing at the beginning of the year. This focuscontinued throughout the year, with the RegistrationServices Department’s (RSD) practices of due diligenceconstantly being evaluated for improvements based on theknowledge gained through the high volume of transferwork.RSD’s due diligence practices on all requests that changeresource authority were a strong focus the entire year.These change of authority requests include Organizationrecoveries, Point of Contact recoveries, Organization namechanges, and registration transfers of all types. Togetherwith the important work of strengthening its due diligencepractices, RSD also placed significant effort behind frauddetection. All of this combined work has increased thesecurity of ARIN’s resource holders and has activelythwarted a large number of known attempts by bad actorsto hijack network registrations.RSD’s active work to strengthen due diligence and frauddetection had a direct impact on its hiring decisions in2016. The team hired a paralegal specifically to work14ARIN also moved into a new office space this year. As partof the exercise, Operations helped assist in design anddeployment of a new datacenter within the new ARINHQ. This was performed with no interruption of publiclyavailable services before, during, and after the move. Thisnew datacenter serves as the secondary provisioning siteand is a much-improved environment over ARIN’s oldfacility.Over the past year, ARIN has had to confront multipleDistributed Denial of Service (DDoS) attacks. This wasdetected early by ARIN’s newly-installed network securitydevices. All of the attacks were quickly extinguishedutilizing the existing DDoS mitigation providers.on transfer requests early in the year and added a newattorney late in the year to strengthen its due diligence andfraud prevention practices.At the beginning of 2016, Chief Information Officer RichardJimmerson served as the interim leader of the RegistrationServices operation as the team conducted a search for newdepartment leadership. In the third quarter of the year, RSDcompleted that search and welcomed John Sweeting asARIN’s new Senior Director of Registration Services.It wasn’t only about transfers and staffing changes in2016, however. RSD continued to grow the IPv4 waitinglist for unmet requests in addition to processing requestsfor Autonomous System Numbers and IPv6 address space.The 12-person team provided support to customers onthousands of telephone calls to the ARIN help desk andserviced tens of thousands of request tickets throughout theyear. RSD remains committed to providing the best possibleservice with the highest levels of care and attention to theintegrity of customers’ registration records.
HUMAN RESOURCES& ADMINISTRATIONErin AlligoodDirectorCOMMUNICATIONS& MEMBER SERVICESSusan HamlinDirectorIn 2016, the Human Resources and Administration teamwas the project lead for the overall construction and moveinto a beautiful new ARIN office space. This project wasa success and, most importantly, was maintained underbudget as approved by the ARIN Board of Trustees. ARINemployees have settled in nicely to the new office and havebeen enjoying the space. The new office provides the meansto accommodate increased staff levels over the last year,delivers improved office security, and offers flexibility forthe future.Given the employee growth in 2015, ARIN’s onboardingof new staff steadied at eight new hires in 2016, bringingthe total number of employees to 82. ARIN prides itself onconsistently high retention and employee tenure. In 2016,the trend continues with ARIN’s retention rate at 94% andthe average employee tenure at over five years.Communications and Member Services Department (CMSD)activities in 2016 focused on informing the communityabout ARIN activities and new services, bringing the IPv6deployment message to new audiences, holding meetingsand educational outreach events to engage the communityin dialogue and determine their needs, and supportingARIN governance through facilitation of both a transparentPolicy Development Process and valid elections.ARIN’s Public Policy and Members Meetings traveledto Montego Bay, Jamaica and Dallas in 2016, where inaddition to policy discussions and panels on the IANAtransition and IPv6 operational successes, ARIN welcomeda total of 26 Fellows to its community. The popular one-dayARIN on the Road events saw ARIN on the move from coastto-coast, concluding in Oklahoma City in December. Severalstaff members also traveled to participate in Caribbeanevents, and ARIN was fortunate to have the CaribbeanNetwork Operators Group (CaribNOG) co-locate one of theirmeetings with ARIN 37 in Jamaica.In 2016, the Human Resources and Administration team,comprised of four employees, continued to provideadministrative and travel support to the ARIN staff.Additional efforts this past year included general officemanagement and facility-related contract management,while continuing to provide travel, meeting, andadministrative support to the ARIN Board of Trustees,Advisory Council, and Address Supporting Organization(ASO).The Human Resources and Administration team is lookingforward to another great year in 2017.to widen the call for enabling public-facing services overIPv6. ARIN also participated in a Digital Health Summit andfurther pursued contacts in this industry at a conference inearly January 2017. The IPv6 wiki also became a popularsource for information as the ability for IPv6 trainers andconsultants to list their services there was added.Notable communications efforts this year included workon announcing the new fee schedule in July, productionof three video additions to ARIN’s YouTube channel(Introduction to ARIN, ARIN’s Policy Development Process,and Point of Contact Validation), and a facelift to the blogand IPv6 resource: the TeamARIN website.And finally, the CMSD team moved most of the staticwebsite’s historical information into the ARIN Vault, aneasily searchable, accessible repository for historicaldocuments. Navigation between the Vault andwww.arin.net is seamless, plus the Vault also takesadvantage of responsive design, making it easily accessibleon both phones and tablets.Get6 messaging continued to evolve as IPv6implementation rates increased. ARIN reached out to theeducation and health communities this year in an effort1515
FINANCIAL SERVICESThis year the Financial Services Department (FSD) wasalso had the task of notifying all vendors of the new mailinginvolved in the implementation of the new fee schedule,address.which included the creation of new service categories inARIN’s accounting system for invoicing, realignment of theIPv4 and IPv6 resource holdings for each service category,and enabling end user organizations with the ability tooptionally receive ARIN services via a Registration ServicesPlan. It took a great deal of analysis and discussion involvingthe community, ARIN staff, and the Board of Trustees tofinalize the new fee schedule that was implemented 1 JulyVal WinkelmanDirectorindependent financial audit conducted in early 2016, ARIN’saccounting practices remain consistent with GenerallyAcceptable Accounting Principles (GAAP) and ARIN remainsfinancially sound heading into 2017.the software development team to make changes to thereceives thousands of emails, phone calls, and ticketsorganization’s accounting software and integration witheach year. FSD remains focused on providing the bestARIN Online along with significant hours of testing.service possible to ARIN’s membership and to the otherdepartments in the organization. As always, FSD welcomesfeedback and suggestions for improvements.2016 provided opportunities to take on a wide variety offor the ARIN website. This included a “Legacy Resourceprojects that included developing a better understandingInformation” page for the website that provides moreof practices across the Regional Internet Registries (RIRs),information about how ARIN defines legacy resource andleading the improvement of ARIN services, and proposingwhat services it provides to legacy resource holders. ARINnumerous enhancements to customer communication andalso produced a comprehensive, detailed Whois Quickoutreach.Guide to help customers gain a better understanding ofARIN made some progress in enhancements to its annualPoint of Contact (POC) validation process and is now usingmore detailed and informative POC validation messagingand customer reassignment responses. ARIN will continueto focus efforts in this area and seek new ways of providingWhois and how to use it effectively. As part of ARIN’s LawEnforcemen
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This report provides results to a survey of ARIN members, customers, and community participants. An online survey was conducted between July 13 and August 2, 2020. 370 individuals completed the survey, and have the following relationships with ARIN: 156: Has a direct allocation of IP addresses (IPv4, IPv6) from ARIN, and is a member.
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