AC1200 MU-MIMO Dual Band Gigabit WiFi Router ·AC10 / AC10UUser Guide
Copyright Statement 2018 Shenzhen Tenda Technology Co., Ltd. All rights reserved.is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand andproduct names mentioned herein are trademarks or registered trademarks of their respective holders. Copyrightof the whole product as integration, including its accessories and software, belongs to Shenzhen TendaTechnology Co., Ltd. No part of this publication can be reproduced, transmitted, transcribed, stored in a retrievalsystem, or translated into any language in any form or by any means without the prior written permission ofShenzhen Tenda Technology Co., Ltd.DisclaimerPictures, images and product specifications herein are for references only. To improve internal design,operational function, and/or reliability, Tenda reserves the right to make changes to the products withoutobligation to notify any person or organization of such revisions or changes. Tenda does not assume any liabilitythat may occur due to the use or application of the product described herein. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information andrecommendations in this document do not constitute a warranty of any kind, express or implied.PrefaceThank you for choosing Tenda! Please read this user guide before you start with AC10/AC10U.ConventionsThe typographical elements that may be found in this document are defined as follows.ItemPresentationExampleCascading menus System Live UsersParameter and valueBoldSet User Name to Tom.VariableItalicFormat: XX:XX:XX:XX:XX:XXUI controlBoldOn the Policy page, click the OK button.Message“”The “Success” message appears.The symbols that may be found in this document are defined as follows.SymbolMeaningThis format is used to highlight information of importance or special interest.Ignoring this type of note may result in ineffective configurations, loss of data ordamage to device.This format is used to highlight a procedure that will save time or resources.Picture of AC10U is used for guidance in network topologies in this user guide.Acronyms and AbbreviationsAcronym orAbbreviationFull SpellingISPInternet Service ProviderVPNVirtual Private NetworkWPSWiFi Protected SetupIPTVInternet Protocol Television
PPPoEPoint-to-Point Protocol over EthernetDHCPDynamic Host Configuration ProtocolDNSDomain Name SystemAPAccess PointWISPWireless Internet Service ProviderPPTPPoint to Point Tunneling ProtocolL2TPLayer 2 Tunneling ProtocolMPPEMicrosoft Point-to-Point EncryptionPPPPoint To Point ProtocolDDNSDynamic Domain Name SystemDMZDemilitarized ZoneVLANVirtual Local Area NetworkAdditional InformationFor more information, search this product model on our website at http://www.tendacn.com.Technical SupportIf you need more help, contact us by any of the following means. We will be glad to assist you as soon aspossible.Global: (86) 755-27657180United States: 1-800-570-5892HotlineCanada: 1-888-998-8966Hong Kong: a@tenda.com.cn
Contents1Introduction . 11.1 Overview . 11.2 Appearance . 22Set up to access the internet . 62.1 Setting the new router to access the internet . 62.2 Replacing original router with AC10/AC10U . 113Web UI description . 183.1 Logging in to the web UI of the router . 183.2 Logging out of the web UI of the router . 194Internet Status . 204.1 Network status . 204.2 Online device/USB/WiFi extender . 214.3 WiFi information . 244.4 Other information . 265Internet Settings . 275.1 Overview . 275.2 Setting up an internet connection with PPPoE . 285.3 Setting up an internet connection with a dynamic IP address . 305.4 Set up an internet connection with a static IP address. 316WiFi Settings . 336.1 WiFi Name & Password . 336.2 WiFi Schedule . 366.3 Wireless Repeating . 386.4 Channel & Bandwidth . 426.5 Transmit Power . 446.6 WPS . 466.7 Beamforming . 51
6.8 AP Mode . 526.9 Anti-interference. 557Guest Network . 567.1 Overview . 567.2 Setting guest network . 578Parental Control . 588.1 Overview . 588.2 Setting parental control rules . 599VPN . 639.1 PPTP Server . 639.2 Online PPTP Users . 709.3 PPTP/L2TP Client . 7110USB App . 7410.1 Overview . 7410.2 Modifying role information. 7810.3 Accessing USB resources through FTP/Samba servers . 8011Advanced Settings . 8611.1 Bandwidth Control . 8611.2 Tenda App . 8711.3 Sleeping Mode . 9111.4 LED Control . 9211.5 Filter MAC Address . 9311.6 Firewall. 9711.7 IPTV . 9911.8 Static Route . 10111.9 DDNS . 10511.10 Virtual Server . 11011.11 DMZ Host . 11511.12 UPnP . 11612System Settings . 118
12.1 LAN Settings . 11812.2 DHCP Reservation . 12012.3 WAN Settings . 12212.4 Time Settings . 12412.5 Login Password . 12512.6 Reboot and Reset . 12612.7 Firmware Upgrade . 12812.8 Backup/Restore. 13012.9 Remote Management . 13112.10 System Status . 13412.11 System Log . 13712.12 Automatic Maintenance . 138Appendixes . 141A.1 Setting the IP address of your computer . 141A.2 FAQ . 145
1 Introduction1.1 OverviewAC10/AC10U is a high-performance router dedicated to fiber users. With the new 802.11ac wave2.0 standard andfour 6 dBi high-gain external antennas, AC10/AC10U offers simultaneous dual-band data rate of as high as 1167Mbps. With Beamforming technology, AC10/AC10U features robust wall penetration capacity, making full use ofthe FTTH’s advantage. The integration of technology MU-MIMO also makes AC10/AC10U support more devices atone time, creating faster and better network for you.Features Supports 4 gigabit auto-negotiation ports. Supports the MU-MIMO technology. With 4 external omnidirectional antennas. Supports to enable/disable the WiFi network of the router at a press of the WIFI button. Supports WiFi Schedule to disable the WiFi network of the router at specified period. Supports 12 V dc 1 A (for AC10), and 12 V dc 1.5 A (for AC10U) power output. With a wireless data rate of as high as 1167 Mbps. Supports Wireless Repeating and Bandwidth Control. Supports migration of ISP user name and password for quick setup. Supports remote management with Tenda WiFi App.1
1.2 Appearance1.2.1 Front panelLEDindicatorSYSLED indicatornameSystem / USBLED indicatorStatusDescription The router is starting.Solid on If the indicator is still solid on after your routercompletes startup, it indicates that the system isfaulty.Slowing blinkingThe system is working properly.Fast blinking twice(AC10U only)A portable USB device is connected to the USB port.Fast blinkingData is being transmitted over the USB port.(AC10U only)WANLANWiFiWAN LEDindicatorLAN LEDindicatorWiFi / WPSLED indicatorSolid onThe WAN port is connected properly.Fast blinkingData is being transmitted over the WAN port.OffThe WAN port is disconnected or connected improperly.Solid onPort 1, 2 or 3 is connected properly.Blinking twiceA device is connected to port 1, 2 or 3.OffNone of ports 1, 2 and 3 is connected or connectedproperly.Solid onAt least the 2.4 GHz or 5 GHz WiFi network is enabled.Fast blinkingData is being transmitted wirelessly.2
LEDindicatorLED indicatornameStatusDescriptionSlow blinkingThe router is performing WPS negotiation.OffThe WiFi network is disabled.1.2.2 Rear panelAC10AC10U3
Port/ButtonDescriptionWiFiUsed to enable/disable the WiFi network of the router.Used to start the WPS negotiation process of the router, or to reset the router.RST/WPS WPS: Press the button of the router, and enable the WPS function of anotherdevice within 2 minutes to establish a WPS connection. Reset: When the SYS indicator blinks, hold the button down for about 8seconds. The router is reset successfully when the SYS indicator lights solid on.3By default, it is a LAN port. But after the IPTV function of the router is enabled, itfunctions only as an IPTV port used to connect to a set-top box.1/2They are LAN ports used to connect to devices such as computers and switches.WANUsed to connect this router to the internet.POWERUsed to connect to the power adapter included with the package.USB(AC10U only)Used to connect to a portable USB device.1.2.3 Label on the bottom of the routerThe bottom label shows the SSID, WiFi password and login IP address/domain name, pin code of the router. Seethe following figures:(1)(2)(3)(4)(5)4
(1)(2)(3)(4)(5)(1): It specifies the login IP address/domain name of the router. You can use this IP address/domain name toaccess the web UI of the router.(2): It specifies the serial number of the router. If the router is faulty, you need to provide this serial number forrepair.(3): It specifies the default SSID of the router’s WiFi network. When you use AC10/AC10U for the first time, connect smart phone or other wireless devices tothis SSID to set up your router. After the router is connected to the internet, if this SSID is not changed, wireless devices (such assmart phones) connect to this SSID to access the internet. Otherwise, use the SSID and passwordyou set to access the internet.(4): It specifies the default WiFi password of the router. When you use AC10/AC10U for the first time, wireless devices connect the router’s WiFi networkusing this WiFi password to set up internet access. After the router is connected to the internet, if this password is not changed, wireless devices(such as smart phones) connect the router’s WiFi network using this WiFi password. Otherwise,use the SSID and password you set to access the internet.(5): It specifies the pin code of the router. When you connect a device to the router by WPS, this pin code isrequired.5
2 Set up to access the internet2.1 Setting the new router to access the internet2.1.1 Setting up on phoneStep 1Connect devices.1.Power on the router using the power adapter included in the package.2.Plug the Ethernet cable that has connected to the internet into the WAN port of the router.3.Connect your smart phone to the WiFi network of the router using the WiFi name and password labeledon the bottom of the router.Step 21.Set up the router.Start a web browser on the phone that has connected to the router, and visit tendawifi.com.6
2.Tap Start.3.The system detects your connection type automatically. Set the parameters based on your situation.(PPPoE is used for instructions.) ISP User Name: Enter the user name provided by your ISP. ISP Password: Enter the password provided by your ISP.4.Tap Next.5.Set the WiFi name, WiFi password, and login password.7
6.Tap Next.--EndWait a moment. Connected. Connect wireless devices to the WiFi network of the router again using the WiFiname and password you set to access the internet. Wired devices can access the internet directly if they haveconnected to port 1, 2 or 3.For more functions, refer to relevant contents in this user guide.2.1.2 Setting up on computerStep 1Connect devices.1.Power on the router using the power adapter included in the package.2.Plug the Ethernet cable that has connected to the internet into the WAN port of the router.8
3.Connect your computer to port 1, 2 or 3 of the router using an Ethernet cable.A desktop computer can connect to the WiFi network of the router only when it is installed with awireless adapter.Step 2Set up the router.1.Start a web browser on the computer that has connected to the router. Enter tendawifi.com in theaddress bar and press Enter.2.Click Start.9
3.The system detects your connection type automatically. Please set the relevant parameters based onyour actual situation. (PPPoE is used as an example for instructions here.)-ISP User Name: Enter the user name provided by your ISP.-ISP Password: Enter the password provided by your ISP.4.Click Next.5.Set the WiFi name (SSID), WiFi password and login password.10
6.Click Next.--EndWait a moment. Connected. Connect wireless devices to the WiFi network of the router again using the WiFiname and password you set to access the internet. Wired devices can access the internet directly if they haveconnected to port 1, 2 or 3.For more functions of the router, click More.2.2 Replacing original router with AC10/AC10UThis setup method applies to users who use new routers to replace their original routers with PPPoE user namesand passwords, which can migrate user names and passwords from original routers to new routers quickly.2.2.1 Setting up on phoneStep 1Migrate your PPPoE user name and password from your original router.1.Power on your original and new routers.2.Connect the WAN port of the original router to port 1, 2 or 3 of the new router using an Ethernet cable.When the LAN and WAN indicators of the new router light solid on for 3 seconds after blinking fast, your PPPoE11
user name and password are migrated successfully.3.Step 2Remove the original router.Connect devices.1.After successful migration, plug the Ethernet cable that has connected to the internet into the WAN portof the new router.2.Connect your wireless device such as a smart phone to the WiFi network of the new router using theWiFi name and password on the bottom label of the router.Step 3Set up the router.1.Start a web browser on the phone that has connected to the router, and visit tendawifi.com.2.Tap Start.12
3.The system populates your PPPoE user name and password automatically. Tap Next.4.Set the WiFi name (SSID), WiFi password and login password.13
5.Tap Next.--EndWait a moment. Connected. Connect wireless devices to the WiFi network of the router again using the WiFiname and password you set to access the internet. Wired devices can access the internet directly if they haveconnected to port 1, 2 or 3.For more functions, refer to relevant contents in this user guide.2.2.2 Setting up on computerStep 1Migrate your PPPoE user name and password from your original router.1.Power on your original and new routers.2.Connect the WAN port of the original router to port 1, 2 or 3 of the new router using an Ethernet cable.14
When the LAN and WAN indicators of the new router light solid on for 3 seconds after blinking fast, your PPPoEuser name and password are migrated successfully.3.Step 2Remove the original router.Connect devices.1.After successful immigration, connect WAN port of the new router to an Ethernet cable that hasconnected to the internet.2.Connect your computer to port 1, 2 or 3 of the new router using an Ethernet cable.A desktop computer can connect to the WiFi network of the router only when it is installed with awireless adapterStep 31.Set up the router.Start a web browser on the computer that has connected to the router. Enter tendawifi.com in theaddress bar and press Enter.15
2.Click Start.3.The system populates your PPPoE user name and password automatically. Click Next.4.Set the WiFi name (SSID), WiFi password and login password.16
5.Click Next.--EndWait a moment. Connected. Connect wireless devices to the WiFi network of the router again using the WiFiname and password you set to access the internet. Wired devices can access the internet directly if they haveconnected to port 1, 2 or 3.If you want to configure more functions of the router, click More.17
3 Web UI description3.1 Logging in to the web UI of the routerThis section describes how to log in to the web UI of the router to manage your router. For the first time to set upyour router, refer to Chapter 2 Set up to access the internet for instructions.1.Start a web browser on the computer connected to your router. Enter tendawifi.com in the address bar,and press Enter.2.Enter the login password of your router, and click Login.--EndIf the figure above does not appear, set the Local Area Connection of your computer to Obtain an IPaddress automatically and Obtain DNS server address automatically. For detailed setting steps, refer toA.1 Setting the IP address of your computer in appendixes. Then try logging in again.Log in to the web UI of the router successfully. See the following figure:18
3.2 Logging out of the web UI of the routerIf you log in to the web UI of the router and perform no operation within 5 minutes, the router logs you out. Inaddition, click Exit on the upper right corner of the web UI can log out as well.19
4 Internet StatusThe Internet Status page allows you to view the network status of the router, online devices, WiFi informationand other status information.4.1 Network statusThis page shows the current network status of the router.When the internet iconis displayed, the router is connected to the internet successfully and devices canaccess the internet through the router.Parameter description:ParameterDescriptionCurrent SpeedThe upload and download rates of the WAN port.WAN IP AddressThe IP address of the WAN port.Firmware VersionIt specifies the current firmware version of the router. After upgrading the firmwareversion of the router, you can view the current firmware version here to check whetherthe upgrade is successful.20
When Connection failed is displayed, click Connection failed to enter the Internet Settings page, and performaccording to the onscreen instructions to solve the issue.4.2 Online device/USB/WiFi extenderThe right part of the Internet Status page shows the number of portable USB device inserted into the router,online devices, and gets you to know more about WiFi extender.4.2.1 Online deviceClick Online to find detailed information about online devices. See the following figure:21
Add to BlacklistClick Add to Blacklist to add unknown devices to the blacklist. Devices in the blacklist cannot access the internetthrough the router.Remove from BlacklistTo remove a device from the blacklist, click Online on the Internet Status page. Then click Blacklist on theManage Device page and locate the corresponding device. Click Remove.Devices removed from the blacklist can access the internet through the router.4.2.2 USBClick USB to view detailed information about the USB devices connected to the router.22
If a USB device is connected to your router, the USB page appears as follows: (USB Kingston DT 101 G2 is used asan example here)To disconnect your USB, click Unmount.23
After you disconnect your USB device, the USB page appears as follows:For detailed information about USB function of your router (Only AC10U supports USB function), click USB AppCenter to access the USB App page.4.3 WiFi informationThe upper-right part of the Internet Status page displays the WiFi names (SSIDs) of 2.4 GHz and 5 GHz WiFinetworks. After the router accesses the internet, you can connect wireless devices to 2.4 GHz and 5 GHz WiFinetwork SSIDs to access the internet.24
To change WiFi names or passwords of 2.4/5 GHz WiFi network, clickon the Internet Status page, andconfigure the parameters on the WiFi Settings page. See the figure below:Set your WiFi names and passwords. If WiFi password is not set before, you need to select the encryption modebefore setting the WiFi password. After configuring the parameters, click Save. Refer to Chapter 6 WiFi Nameand Password for detailed instructions.25
Only devices supporting 5 GHz signal can scan and connect to the 5 GHz WiFi network of the router. Youare recommended to encrypt your wireless network for higher network security.4.4 Other informationClick the router iconon Internet Status page. You can know more about the basic information, WAN portstatus, LAN port status and WiFi status of the router. See Chapter 12 System Settings for detailed parameterinformation.26
5 Internet Settings5.1 OverviewThis page allows you to set internet parameters. Generally, the router detects your internet connection typeautomatically when you use the router for the first time or after you reset the router. You are recommended toselect the detected connection type and follow the onscreen instructions to finish internet setup.The following table may help you understand your internet connection type. If you are still uncertain about yourinternet connection type, consult your ISP.ConnectionTypeDescriptionPPPoEISP user name and password are provided by your ISP.Dynamic IPAddressYour ISP does not provide ISP user name, password or other information about IP address.Static IPAddressYour ISP provides IP address, subnet mask, default gateway, DNS server(s).To access the configuration page, click Internet Settings. PPPoE is used as an example here.27
Parameter description:ParameterDescriptionWAN PortIt specifies the current status of the WAN port
When you use AC10/AC10U for the first time, wireless devices connect the router's WiFi network using this WiFi password to set up internet access. After the router is connected to the internet, if this password is not changed, wireless devices (such as smart phones) connect the router's WiFi network using this WiFi password. Otherwise,
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