4G Assure Set Up Guide - BT Business

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Let’s get started4G AssureSet up guide

HelloWhat’s in the boxWelcome to your 4G Assure.USB docking stationOnce you’re set up you’ll never lose businessbecause of a lost connection. If you’re newto BT broadband, plug in 4G Assure to getonline straight away, no need to wait for yourbroadband line to be activated.What’s in this guideSet up and get connected4What your dongle and hub lights mean6Check your 4G signal strength8Get more with the BT Business app9Need some help?10Other information11You’ll need to make sure your hub is pluggedin and switched on before setting up your newdongle. For how to get set up, see page 4.Ordered a bundle? Set things up in this order.1. Business Hub24G Assure dongle(SIM card inside)2. 4G Assure3. IP phone or other kit

Get to know your 4G AssureUSB docking stationDongleUSB connectorLightSee page 6 for whatthe light means.USB dockUSB connectorRemovable cap3

Set up and get connectedSetting up 4G Assure is quick and easy. You’ll need a Business Smart Hubor Business Hub 5 before you can use your 4G Assure.Remember you can get connected and online straight away, even if yourbroadband hasn’t been activated yet. Here’s how to set up:123Set up your hubSet up your dongleConnect your devicesPlug in your hub and switchit on by pressing the powerbutton on the back.Connect the USB dockingstation to the USB port on yourhub, then plug the dongle intothe docking station.Now you’re online and up andrunning, connect your devices.When the hub’s lights are on,it’s ready. If you get stuck, seeyour hub’s set up guide.Your hub is ready whenthe lights turn steady blueor purple.Always keep your 4G Assureplugged into your hub to avoidany loss of connection.4You’ll need the hub’s wirelessnetwork name and password.They’re on the back of the hub,and it will be called somethinglike BTBHub6-ABCD.

1Connect to yourhub’s wireless:Only use the plugthat came withyour hub.Select your wireless network:Using Guest Wi-Fi?BTBHub6-ABCDEnter your wireless password:8888wwwwwWWWAdmin password forHub Manager:2The passwordis case sensitive.Guest Wi-Fi isn’t availablewhen connected via your4G Assure, only when you’reconnected via broadband(the hub light will be blue).38888WWWWUSB dockingstation.USB port.Powerbutton.5

What your dongle and hub lights meanDongleNo lightGreen light flashing twiceevery two secondsBlue light flashing onceevery two secondsSteady blue lightThe dongle isn’t pluggedinto the docking stationor the hub isn’t onMake sure your hub is on,then plug the dongle intothe docking station.The dongle is readyYour dongle is workingnormally and you don’tneed to do anything.The dongle is connectingto the 4G networkGive it a minute or two – ifit doesn’t connect, see howto check your signal onpage 8.The dongle is connectedto the 4G networkYour dongle is workingnormally.6

HubSteady blue lightSteady purple lightBusiness Smart HubBusiness Smart HubBusiness Hub 5Business Hub 5Your dongle is connected to thehub and the hub is working on thebroadband networkYour dongle will kick in if there’ssomething wrong with yourbroadband connection.Your dongle is connected to thehub and the hub is working on the4G networkYour hub and dongle are workingnormally. We may call you if wenotice any problems with thebroadband network.7

Check your 4G signal strengthTo get the most from your 4G Assure, it’s important to have a strong 4G signal.1 Make sure your dongle is plugged into the docking station and thedocking station is connected to your hub (see page 5).2 Open a web browser – i.e. Chrome, Safari etc – and typebtbusinesshub.home/4gassure into the address bar to openHub Manager.3 If prompted, enter the Admin password – it’s on the settings cardon the back of your hub.4 Check the mobile signal level. If it’s weak (one bar or below), trymoving the dongle and docking station to a new position toimprove the signal strength. It’s best near a window as walls and structures can affect the signal.Having the shortest distance between 4G Assure and the outsidewill give you the best connection. Your signal will instantly update on the Hub Manager as you moveyour 4G Assure, helping you to identity the best position for 4G signal.8Business Smart HubBusiness Hub 5Remember: you need a BT Business SmartHub or BT Business Hub 5 with its poweron before you can use your dongle. Yourdongle won’t work with a different kind ofrouter or a different BT hub.

Get more with the BT Business appThe BT Business app makes it easy to manage your BTaccount and get help if you need it. You can also check yourconnection status.Use it to: track or change an order and get updates about its status check or change an engineer appointment view your bills and manage payments get help with your business services track a fault check your broadband speed.If you can’t find what you need, you can chat with us, or log in to yourBusiness account at bt.com/business/myaccountDownload the BT Business app9

Need some help?Get help from the appDownload the BT Business app for more help. See page 9.Go to bt.com/business/4GAssurehelpIt’s the quickest and easiest way to get help, all day, every day.Chat to us at bt.com/bbchatWe’re here to help Monday to Friday, between 8am and 8pm.Get help from other usersJoin the conversation in the Business Community Forum atbusiness.forums.bt.comCall usIf you need to talk, give us a ring on 0800 800 154. Make sureyou’re next to your hub and dongle with a computer or device ifyou call.10

Other informationExposure to radio frequency energyRadio transmission informationThis device has been designed to comply with applicable safety requirementsfor exposure to radio waves. These requirements are based on scientificguidelines that include safety margins designed to assure the safety of allpersons, regardless of age and health.Frequency range (MHz)Max power in therange (dBm)GSM900: 880MHz-91532.74GSM1800: 1710MHz-178529.56WCDMA Band I: 1920MHz-198022.36WCDMA Band VIII: 880MHz-91523.11LTE Band 1: 1920MHz 198022.88LTE Band 3: 1710MHz 178523.29LTE Band 7: 2500MHz 257022.06The highest SAR values for this model when it was tested were:LTE Band 8: 880MHz 91523.48Maximum 10g SAR(W/kg)LTE Band 20: 832MHz 86223.31The radio wave exposure guidelines use a unit of measurement known as theSpecific Absorption Rate, or SAR. Tests for SAR using standardised methodswith the device transmitting at its highest certified power level in all usedfrequency bands.The International Commission on Non-Ionizing Radiation Protection (ICNIRP)recommends a limit for SAR: it’s 2 watts per kilogram (W/kg) averaged over10 grams (g) of tissue.BandBody (15mm)Body (5mm)LTE Band III0.841.81Radio Equipment Directive Declaration of ConformityBritish Telecommunications Plc declares that the radio equipment typeBT Business LTE USB stick complies with Directive 2014/53/EU.The full text of the EU declaration of conformity is available atbt.com/business/hubhelpRecyclingYour 4G Assure is classed as electrical or electronicequipment, so DO NOT put it in your normalrubbish bin. Please recycle where facilities exist.11

Offices worldwideThe services we’ve described in this publication may not always beavailable and we may change them. Nothing we’ve written here iscontractual. When we supply services and equipment, our terms andconditions apply. British Telecommunications plc 2019.We’re registered in England at 81 Newgate Street, London EC1A 7AJ.Company number 1800000.All third party trade mark rights are acknowledged. Call 0800 800 150to get this leaflet in Braille, large print or audio CD.7.0

Remember: you need a BT Business Smart Hub or BT Business Hub 5 with its power on before you can use your dongle. Your dongle won't work with a different kind of router or a different BT hub. Business Smart Hub Business Hub 5 1 Make sure your dongle is plugged into the docking station and the docking station is connected to your hub (see page 5).

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