COPA Verizon Business Clarification Responses-final

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Verizon Business Clarification ItemsVerizon Business Clarification Itemsfor the Commonwealth of PennsylvaniaRFP# 61000043391.Each page of your responses includes the following disclaimer at the bottom:"This document contains Verizon material that shall not be disclosed,duplicated, or used for any purpose other than to evaluate this proposal."Please confirm that you have read Part I-20 of the RFP and understand that thedisclaimer will be given no effect by the Commonwealth.Verizon Business ResponseVerizon has read Part I-20 and understands that the disclaimer will be given no effectby the Commonwealth.2.In Exhibit C - SOW after page 3, you have included the document "BusinessContinuity & Emergency Management Strategies". Is this document meant tobe internal to Verizon only, or is it in response to the Commonwealth'semergency preparedness requirement?Verizon Business ResponseEmergency preparedness is a critical element to continuity planning. The ‘BusinessContinuity & Emergency Management Strategies’ document is an internal publicationthat showcases the Verizon teams, tools, and resources associated withpreparedness. It was included in our response to further demonstrate that Verizonhas contingencies in place that will enhance our ability to provide critical businessservices to the Commonwealth with little or no interruption. More specifically, thispublication provides an overview of Verizon’s Business Continuity (BC) Program, thefully dedicated internal organization that manages the program world-wide, BusinessContinuity plan content, and an Emergency Management program with descriptionsof the emergency response teams and resources that support it upon activation.When teamed with Verizon’s “Global Pandemic Planning” document, the combinedpreparedness profile fully addresses the Commonwealth’s emergency preparednessrequirement, as stated.April 6 20091

Verizon Business Clarification Items3.Please provide a listing of all partners and subcontractors you are including aspart of your response. For each partner/subcontractor provide a briefdescription of that entity, the roles and duties assigned to it, and the length oftheir service under your proposal.Verizon Business ResponseVerizon has assembled a robust, service oriented team of subcontractors to supportthe Commonwealth’s requirements over the next 7 to 10 years. Our team membersinclude:VerizonSubcontractorCompany descriptionSubcontractor RoleLength ofservice forproposalAdept ConsultingServices, Inc.Adept Consulting Services,Inc., a PA certifiedDisadvantaged Business, isa leading provider of ITservices with strengths indelivering projectmanagement, full life cycleapplication developmentservices, technicaloperational and networksupport services, ITstaffing, and help deskservices to Commonwealthagencies. Adept andTransfer Technology, Inc.joined in 2008 under theAdept Consulting Services,Inc company name.Adept will provide the 7x24x365Help Desk services in support ofthe Verizon proposed services.Adept will develop and maintainall call flow and troubleresolution scripts necessary toprovide Tier 1 trouble resolutionand coordination with theappropriate Verizon NetworkOperations Center. Adept willdevelop and maintain escalationprocedures and contact lists forall Verizon provided services,and will manage the escalationprocess through to troubleresolution.Adept will provide projectcoordination and managementfor all voice cpe and cablingservices provided by theirsubcontractor Blackbox.Services will beprovided for theduration of theCommonwealthcontract term.Clark ResourcesClark Resources, a PAcertified DisadvantagedBusiness, providesstrategic government andpublic affairs services andstaffing to local, county andstate entities throughout theCommonwealth.Clark Resources will providetwo resources to supportVerizon's Program ManagementOffice. They will provide a Thirdparty Vendor Management(TPV) Specialist who willprovide oversight andmanagement of the TPV's onthe Verizon team, and a ChangeAnalyst who will assist with theoverall coordination of thestandard change managementprocess in support of theVerizon program.Services will beprovided for theduration of theCommonwealthcontract term.April 6 20092

Verizon Business Clarification ItemsVerizonSubcontractorCompany descriptionSubcontractor RoleLength ofservice forproposalPC Network Inc.PC Network Inc. is a PAcertified woman-ownedmanaged IT servicesprovider delivering staffing,managed services andsystems engineeringsolutions to commercial,government andeducational customers.PC Networks will provideservices in support of the EndUser Satisfaction Surveys forthe Commonwealth. They willdevelop, administer and reporton the End User SatisfactionSurveys requested by theCommonwealth, includingcreation of a dashboard.Services will beprovided for theduration of theCommonwealthcontract term.IntegralisIntegralis, Inc. provides afull portfolio of managedsecurity, IT infrastructure,consulting and technologyintegration services. Theyhelp organizations achievea greater depth of securityprotection, compliance andservice availability.Integralis, Inc. is a divisionof Integralis AG, a leadingglobal IT security servicesprovider.Integralis will provide 7x24x365managed security services insupport of the CommonwealthTelecommunications ManagedServices contract. Integralis willsupport services from theirredundant Hartford, CT, andAlisa Viejo, CA, SOCs for boththe enterprise and individualCommonwealth agencies.Integralis will support managedsecurity services for theCommonwealth in several areassuch as Firewalls, IntrusionPrevention Systems, ContentFiltering appliances, and EmailScanning. Managed servicesinclude policy management,platform management, patching,change management, incidentmanagement and escalation,remote system managementand rebuild and reporting.Services will beprovided for theduration of theCommonwealthcontract term.Fujitsu NetworkServicesFujitsu Network Services isa leading provider of opticalequipment managementand IT-based businesssolutions for the globalmarketplace. Fujitsumanages a variety ofoptical networks for Verizonacross many markets.Fujitsu will provide the24x7x365 NOC monitoringservices for COPANet. Fujitsuwill provide 4-hour On-siteTechnical Support, as well as,Spares Managementcoordination with CiscoSmartNet, and FiberMaintenance Managementcoordination with Sunesys fortroubleshooting and openingtickets, when needed.Services will beprovided for theduration of theCommonwealthcontract term.April 6 20093

Verizon Business Clarification ItemsVerizonSubcontractorCompany descriptionSubcontractor RoleLength ofservice forproposalSunesysSunesys provides acomprehensive range ofservices, including thedesign, installation,maintenance and repair ofvirtually every type ofnetwork infrastructure.They specialize in providingbest in class routinemaintenance andemergency response onoutside plant facilities.Sunesys will provide theCOPANET fiber maintenanceand repair services required forthe Commonwealth, includinglocation support for PA One-CallServices.Services will beprovided for theduration of theCommonwealthcontract term.Level 3CommunicationsLevel 3 is a Tier 1 Internetprovider.Verizon will utilize Level 3 as thesecond Internet ServiceProvider for dedicated Internetservice.Services will beprovided for theduration of theCommonwealthcontract term.Bryn Mawr Alliance,LLCBryn Mawr Alliance is an ITconsulting firm specializingin IT business alignment,solution architectures, andprogram management.Bryn Mawr Alliance will provideservices in support of theVerizon Program ManagementOffice to ensure Verizonservices are aligned with theCommonwealth requirementsand business needs.Services will beprovided for theduration of theCommonwealthcontract term.4.The Commonwealth's RFP was aimed at encouraging creativity andresourcefulness. A component of the recently passed federal stimulus program(American Recovery and Reinvestment Act of 2009) calls for the acceleration ofbroadband across our nation. All states will be involved in this effort which willrequire coordination with providers and with stakeholders, communities andconstituencies that will benefit from the deployment. While this is not arequirement of the RFP, what incentives, efforts, resources (financial orotherwise), coordination, could be brought to bear as a "value-add"proposition to assist the Commonwealth in achieving enhanced success underthe federal broadband stimulus effort?Verizon Business ResponseSince 1995, Verizon and Texas A&M University’s have a unique strategicrelationship that combines the technical expertise of the industry with the academicand training expertise of education and healthcare. The relationship has developeda suite of consulting services focused upon enabling healthcare communities, K-12schools, higher education, and government to better utilize technology via successfultelecommunications models and distance learning implementations. To date, thispartnership has provided technical assistance and program assistance to over 1000April 6 20094

Verizon Business Clarification ItemsVerizon client organizations. This same opportunity is being made available to theCommonwealth of Pennsylvania as a value-add enhancement. The Academy forAdvance Telecommunications and Learning Technology continually enhancesresearch programs and can assist by capitalizing on other technology expertisefound throughout Texas A&M University system.In response to the Commonwealth’s question seeking a provider that utilizes“thought leadership” in acceleration deployment and adoption of broadband acrossthe Commonwealth of Pennsylvania, Verizon would like to offer to host a two dayplanning session with Dr. Walt Magnussen (see attached bio), Director of TheAcademy for Advance Telecommunication and Learning Technology. This sessionwould be designed to formulate a strategy which could include workingcollaboratively with Pennsylvania’s top universities to identify how and in which areato capitalize on NTIA (NTOP grant) and RUS funding for Pennsylvania.The two day planning session with the Commonwealth will aid in developing the keyelements of a Pennsylvania plan: Identify business model and financial plans to secure and efficiently leveragediverse sources of funding and integration of for-profit providers; Performance of needs assessments to ensure service offerings meet stakeholderneeds; Development of scalable network architecture, infrastructure and technologyroadmaps to ensure the network meets projected needs and future expansionincluding integration and interoperability with other provider networks, hometelehealth, and integration of new technologies supporting mobility; and Marketing activities to include additional participants.Verizon’s Government Affairs organization has been closely monitoring the AmericanRecovery and Reinvestment Act of 2009. The Broadband and Rural fundsassociated with this Act total 7.2B and will be disbursed via a Grant process by theNational Telecommunications and Information Agency (NTIA) and the Rural UtilitiesService (RUS). Verizon has followed the series of meetings, including the publiccomments sessions and is fully prepared to provide information on the Grant requestprocess as it is defined by the NTIA and RUS.5.It is presumed that a portion of the network that will be used is owned byVerizon North, yet Verizon North is not referenced in the response. Pleaseconfirm if Verizon North network will be used. If it will not, please clarify whatnetwork will be used.Verizon Business ResponseVerizon North facilities will be used by Verizon Business to provide access serviceswhere required.April 6 20095

Verizon Business Clarification Items6.The proposed COPANET design incorporates the existing COPANET fibernetwork, with the addition of 4 1GB Ethernet circuits at 1 CTC and 4 1GBEthernet at 400 North Street. Please explain the rationale behind the need foradditional bandwidth.Verizon Business ResponseUtilizing the circuit inventory and bandwidths provided by the RFP, Verizondetermined how much bandwidth would be required to connect COPANET to the PIPData Network. This connectivity will provide access to all locations not residing onCOPANET from those residing on COPANET. For building locations residing onCOPANET, Verizon consolidated ATM circuits from the circuit inventory onto theseEthernet circuits for delivery across COPANET to the appropriate terminatingbuilding. The following circuits from the inventory were consolidated onto 8 1GBcircuits:COPANET LocationCircuit Quantity1 Technology Park1006 Hemlock Drive/43 N. CircleDrive4 - DS3's and 5 - OC3's3 - OC3's101 S 2nd St2 - DS3's1010 N 7th St2 - DS3's1400 N Cameron St2 - DS3's, 6 - OC3's, 2 - OC12's17 N 2nd St2 - DS3's2301 N Cameron St2 - DS3's30 N 3rd St310 North St333 Market St303 Walnut Street5 N 5th St501 North St55 Walnut St601 Forster St613 North St651 Boas St901 N 7th St910 Capitol St400 Market St400 North StTotal Bandwidth1 - DS3 and 2 - OC3's2 - OC3's1 - DS3 and 2 - OC3's6 - DS3's and 2 - OC3's2 - OC3's4 - DS3's1 - DS3 and 2 - OC3's4 - DS3's and 1 - OC32 - OC3's4 - OC3's2 - DS3's2 - DS3's2 - OC3's4 - OC3's8.442 GbpsThe following diagram depicts a sample of how each agency’s unique VPN onPrivate IP will be provisioned across COPANET and the 8 consolidated GigE circuits.April 6 20096

Verizon Business Clarification ItemsIt was determined that traffic to and from COPANET, to and from other locationswould require a total of 8GB of bandwidth to Verizon's Private IP network. Twolocations were utilized for redundancy purposes. All agency traffic betweenCOPANET and other agency locations will be provisioned across these 8 circuits oneach agency’s MPLS based Virtual Private Network (VPN). Upon award, Verizonwould work with the Commonwealth to determine exact traffic patterns to design themost effective connectivity to COPANET from locations off COPANET, in the eventthe bandwidth requirements are different than determined from the circuit inventory.7.The proposed statewide solution states that all network sites will connect tothe Private IP (PIP) network when they are installed. Please explain theexpected benefits of this approach and how it relates to COPANET.Verizon Business ResponseVerizon will utilize COPANET for the metropolitan area network access in theHarrisburg area. Verizon will also utilize COPANET to provide access services toApril 6 20097

Verizon Business Clarification ItemsPrivate IP via 1 Technology Park and 400 North Street for all COPANET locationsutilizing a combination of VRF Lite technology and VLAN technology inherent in theCOPANET 6504s as well as the MPLS VPN capabilities inherent in Verizon’s PrivateIP service. Private IP would be utilized to provide connectivity to locations statewide.Private IP is Verizon's MPLS based network architecture that provides any to anyconnectivity across the state of Pennsylvania. Private IP will be the means by whichall locations not on COPANET will gain access to the network. Agencies will be ableto take advantage of the following benefits of Verizon's Private IP network: The ability to expand networks to higher speeds or to multiple locations in a fullymeshed any-to-any environment. No need to add a connection-oriented overlay to the Private IP network toencrypt tunnels as the Private IP network is as secure as a layer 2 network. Agencies can leverage the extensive in region Ethernet footprint Verizon hasbuilt to support data networking requirements. Ethernet access provides highbandwidth options, is cost effective, provides significant bandwidth granularityand simplicity and Ethernet technology is familiar to data network engineers. Utilizing the Class of Service capabilities provided by PIP, the Commonwealth isable to leverage the benefits of IP (Layer 3) and the benefits of the Data Linklayer (Layer 2) to obtain network performance levels required for mission criticalapplications. Private IP is the platform that enables all Verizon Business e-businessapplications. This will allow Verizon to partner with the Commonwealth indeveloping overall communication solutions as opposed to merely providingtransport. Using Private IPs MPLS technology, the Commonwealth can create multiplesecure connections to trading partners, vendors, and customers withoutimplementing and managing IP Security (IPSec) tunnels. Enhanced disaster recovery. PIP’s any-to-any structure allows it to easily reroute all data from or destined to a disaster-struck site. PIP can re-route the datato or from a site that is running normally and intact. Unlike ATM and Frame-Relaynetworks, in which backup PVCs are required at all locations during an event,PIP remote sites can quickly and easily re-route to backup locations whenneeded. This allows applications to be available at any networked location duringan event. As these application requirements change, Verizon will work with theCommonwealth to see that the required multiple redundant layers areincorporated into the network.8.April 6 2009Your proposal response describes Verizon Internet Cable services as reliable,high bandwidth communications using circuits installed by Internet Cableproviders. Please name the proposed providers of this service.8

Verizon Business Clarification ItemsVerizon Business ResponseThe Internet Cable service is provided, via New Edge Networks to Verizon, utilizingCharter Communications, Cox Communications, and Time Warner Cable in theirrespective areas of service.9.Your proposal response states that the Commonwealth’s Remedy system willbe e-bonded with the Verizon internal trouble ticketing system. Please describethe e-bonding process as it relates to Remedy and how this process isidentified in the project plan.Verizon Business ResponseThe E-Bonding interface is the artery that will connect the COPA Remedy system toVerizon systems for trouble-ticketing.Verizon’s e-bonding services include integration adaptors which present the ebonding messaging in a range of interface protocols and client emulations. Verizonsupports both web services clients and Remedy API clients.The Verizon systems appear to Remedy as a Remedy user, and it typically interactswith “staging forms” that are mapped by the Remedy workflow logic to the productionRemedy user forms. As part of the e-bonding implementation, Verizon will provideproject management and IT resources who will work with COPA staff to establishboth process maps and data maps to ensure a proper end-to-end business processthat support both system’s functional requirements. The Verizon e-bondingintegration provides the scripting support to tailor the interface as needed to meet themapping requirements.By e-bonding with Verizon Business, COPA will benefit from a system-to-systeminterface that enables automation of the troubleshooting of communications services,rather than relying on manual processes.There are three phases in the project plan for e-bonding activities:April 6 2009IT Project Plan - Phase 1180dWed 6/24/09Tue 3/2/10IT Project Plan - Phase2180dWed 10/28/09Tue 7/6/10IT Project Plan - Phase 3150dWed 7/7/10Tue 2/1/119

Verizon Business Clarification Items10.Your proposal response states that you provide security services to sevenCommonwealth agencies today. Additionally, you state that since the securityinfrastructure is in place, these agencies will not be subject to transitionactivities. Please identify the seven agencies, describe all the security servicesprovided to each agency and illustrate what security infrastructure is already inplace.Verizon Business ResponseThere are seven existing Commonwealth agencies who are leveraging a variety ofIntegralis managed security services for managed firewalls, intrusiondetection/prevention, SSL VPN's, IPSec VPN's, and security proxies. In leveragingIntegralis managed services, existing agencies have deployed SSA applianceinfrastructure and the necessary managed services network connectivity.The following are the levels of security services currently in use by theCommonwealth agencies and the descriptions of what each service provides. SecureWatch ClassicFault Monitoring SecureWatch PremiumVulnerability Monitoring, Rulebase Management, Full Logfile, Analysis, SecurityAlerting & Escalation (Includes SecureWatch Classic) SecureManage ClassicRemote System Rebuilds and Platform Management (Includes SecureWatchPremium excluding Logfile Analysis and Security Alerting and Escalation) SecureManage PremiumFully Managed Service (Includes all services from SecureWatch Classic andPremium and SecureManage Classic)April 6 200910

Verizon Business Clarification ItemsThe following is a listing of the services provided to each existing agency and thequantities of devices involved.Gaming Control BoardSecureWatch ClassicCisco PIX FirewallsPA State PoliceOPRSSecureManage PremiumNokia FirewallsQty. 9ISS IDP DevicesQty. 2SecureManage PremiumNokia FirewallsDPWDCNRAOPCApril 6 2009Qty. 6SecureManage PremiumNokia FirewallsQty. 10ISS IDP DevicesQty. 2BlueCoat DevicesQty. 2Checkpoint ConnectraQty. 1SecureManage PremiumNokia FirewallsOAGQty. 2Qty. 2SecureManage PremiumNokia FirewallsQty. 2Proventia IPSQty. 2SecureManage PremiumNokia FirewallsQty. 8Proventia IPSQty. 211

Verizon Business Clarification Items11.Your proposal response states that a Security Service Appliance (SSA) will beinstalled at each agency’s site and located as close as possible to the devicesunder management. Please describe how these devices will be installed ateach location and how many devices will be deployed throughout theenterprise.Verizon Business ResponseThe SSA appliance is placed at the edge between an organization's high speedenterprise infrastructure and its lower speed wide area network (WAN) connections.The SSA appliance provides secure connectivity to the security operations centerand at the same time efficiently correlating events. We are deploying two SSAs inhigh availabililty mode with dial backup for each enterprise COPA site. Agenciesalready using Integralis security services will leverage already-deployed SSAdevices.12.Your proposal response states that devices being monitored by the SOC areconfigured to send their logs to the SSA. Servers being managed also haveagent software installed for performing additional Verizon services. Pleasedescribe how many SSA agents will be installed and on what Commonwealthservers.Verizon Business ResponseThe SSA appliance communicates with devices under management using the mostappropriate method. Depending upon the particular vendor device being managed,this method may involve native communication with the device (an agentlessconfiguration) or may require an Integralis agent be installed on the device-- this isreferred to as an "SSA Agent." SSA Agents only communicate with the SSAappliance. Examples of agentless managed devices include Juniper firewalls,Juniper IDP, Juniper SSL VPN, and Bluecoat security proxies. Examples of devicesrequiring SSA agents are Checkpoint firewalls, Checkpoint management server andJuniper management server.13.April 6 2009Your proposal response states, “given that Verizon will not have access to thetechnical details of the CTMS platform until February 2011, the Commonwealthunderstands appropriate due diligence shall be required in order to ensure thesuccess of this development and subsequent transition. The focus of this duediligence will be to gain a complete understanding of CTMS’ system interfaces,process flows, and data flows.” Please state if you completed any duediligence activities as it relates to the CTMS platform and responding to theCTMS requirements outlined in the RFP? If so, please explain this activity.12

Verizon Business Clarification ItemsVerizon Business ResponseNo, Verizon has not been able to complete any due diligence in relation to the CTMSplatform since the specifics of the platform will not be available to us until theconclusion of the existing providers’ contract.14.Your proposal response states that you are “a respected authority andprovider of industry-leading security products.” Can you explicitly name all thesecurity products proposed in the solution and what security services eachsecurity product can provide to the Commonwealth?Verizon Business ResponseSecurity products in the proposed solution include: Juniper firewalls for stateful packet inspection and access control; Juniper Intrusion Detection and Protection (IDP); Juniper Secure Access Solution for Client and Clientless Virtual PrivateNetworking (VPN) for Remote Access; Bluecoat SG for web security content filtering; Webroot in-the-cloud for email security and anti-spam services.15.Your proposal response states that you will offer a solution that allows theCommonwealth to evolve to technology that will result in measurable costsavings. Specifically, you plan for the consolidation of multiple facilities into asingle location, thereby reducing overall circuit cost. Can you identify whichspecific Commonwealth facilities can be consolidated and the location wherethey will be consolidated?Verizon Business ResponseAs was done for COPANET locations, as part of the due diligence process inresponding to the RFP, Verizon analyzed all the high speed ATM circuits andconsolidated the bandwidth requirements onto redundant Ethernet Private IPconnections.The locations where the consolidation occurred were as follows:Circuit ConsolidationLocation100 LACKAWANNA AVESCRANTONPA18503April 6 2009Qty. 5 OC3s and 1 DS3 consolidated ontoQty. 2 400M GigE Private IP Circuits13

Verizon Business Clarification ItemsCircuit ConsolidationLocation1000 ROUTE 522SELINSGROVE PA1101 S FRONT STHARRISBURG PA17870Qty. 1 OC3s and 2 DS3 consolidated ontoQty. 2 150M GigE Private IP Circuits17104Qty. 1 OC3s and 2 DS3 consolidated ontoQty. 2 150M GigE Private IP Circuits1400 SPRING GARDEN STPHILADELPHIA PA19130Qty. 7 DS3s consolidated onto Qty. 2 150MGigE Private IP Circuits15200 KUTZTOWN RDKUTZTOWNPA19530Qty. 4 OC3s and 1 DS3 consolidated ontoQty. 2 300M GigE Private IP Circuits1825 STANLEY DRHARRISBURG PAQty. 3 OC3s consolidated onto Qty. 2 250MGigE Private IP Circuits17103200 PROSPECT STEAST STROUDSBURG PA2140 HERR STHARRISBURG PA2300 VARTAN WAYHARRISBURG PA2601 N 3RD STHARRISBURG PA2986 N 2ND STHARRISBURG PA300 LIBERTY AVEPITTSBURGH PA301 CHESTNUT STHARRISBURG PAQty. 4 OC3s consolidated onto Qty. 2 300MGigE Private IP Circuits1830117103Qty. 2 OC3s and 1 DS3 consolidated ontoQty. 2 200M GigE Private IP Circuits17110 DS3Qty. 5 DS3s consolidated onto Qty. 2 100MGigE Private IP Circuits17110Qty. 3 DS3s consolidated onto Qty. 2 100MGigE Private IP Circuits17110Qty. 4 OC3s consolidated onto Qty. 2 200MGigE Private IP Circuits15222Qty. 5 DS3s consolidated onto Qty. 2 100MGigE Private IP Circuits17101Qty. 3 DS3s consolidated onto Qty. 2 100MGigE Private IP Circuits400 E 2ND STBLOOMSBURG PA 17815Qty. 4 OC3s consolidated onto Qty. 2 300MGigE Private IP Circuits72 CAMPUS DRLOCK HAVEN PAQty. 4 OC3s consolidated onto Qty. 2 300MGigE Private IP Circuits821 S MATLACK STWESTCHESTERPA19382Qty. 3 OC3s consolidated onto Qty. 2 200MGigE Private IP Circuits840 WOOD STCLARIONPA16214Qty. 3 OC3s and 1 DS3 consolidated ontoQty. 2 200M GigE Private IP CircuitsACADAMY ST & COLLEGE AVEMANSFIELD PAQty. 4 OC3s consolidated onto Qty. 2 300MGigE Private IP CircuitsBUILDING 27A SHIPPENSBURG PAQty. 6 OC3s consolidated onto Qty. 2 500MGigE Private IP CircuitsApril 6 200914

Verizon Business Clarification ItemsCircuit ConsolidationLocationVAUX & LOGAN ANNEXCHEYNEY PAQty. 4 OC3s consolidated onto Qty. 2 300MGigE Private IP CircuitsW FREDERICK ST MILLERS VILLE, PAQty. 3 OC3s consolidated onto Qty. 2 200MGigE Private IP CircuitsThe following diagram depicts the technology utilized for this consolidation:Verizon will work with the Commonwealth to accomplish this type of consolidation atany other locations where multiple agencies and/or security zones exist, and may nothave been apparent in the circuit inventory. Private IP’s virtual private network (VPN)capabilities allow Verizon to segment agency networks onto separate privatenetworks. In addition, Verizon will utilize the Virtual Routing Forwarding (VRF) Litecapability mentioned in our RFP response to maintain separate VRF tables to extendthe privacy and security of the MPLS VPN network down to the various LANs in eachApril 6 200915

Verizon Business Clarification Itemsmulti-agency office. This enables the Commonwealth to segment the network, thusdedicating bandwidth for each agency and/or security zone based on its uniqueneeds.With VRF Lite, each agency can access one Cisco router at the multi-agencylocation. Each LAN segment will have its own VRF table, thereby separating itstraffic from other agencies to help ensure privacy. As a result of using VRF Lite, theCommonwealth can recognize a cost savings by eliminating the need to purchaseand install multiple routers and dedicated connections.16.April 6 2009Your proposal response states that you will offer a solution that allows theCommonwealth to evolve to technology that will result in measurable costsavings. Specifically, you propose enhanced voice technology capabilities thatwill allow for a dedicated rate for all local calls originating from a Centrex line,thus eliminating the additional costs associated with switched calls. Can youclarify what these enhanced voice technologies are and if the Commonwealthcurrently utilizes them today? If it does utilize them, where are they utilized andby what agencies are they utilized.16

Verizon Business Clarification ItemsVerizon Business ResponseVerizon's voice solution to the Commonwealth will afford cost savings through anumber of financial and technical plans. In a standard TDM environment, Verizoncan rate the originating LD as Dedicated Originated which will extend cost savings tothe Commonwealth. Additionally, Verizon has proposed an IP based voice solutionthat can incorporate both local and long dista

Level 3 is a Tier 1 Internet provider. Verizon will utilize Level 3 as the second Internet Service Provider for dedicated Internet service. Services will be provided for the . Verizon North facilities will be used by Verizon Business to provide access services where required. Verizon Business Clarification Items April 6 2009 6

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