PSTN VoIP PBX User Manual - CEM Solutions

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User ManualPSTN / VoIP PBXVersion 2.8Version 2.0

PSTN/VoIP PBX - IntroductionTable of Contents1. Product introduction . 40.1. Overview . 42. Getting Started With the PSTN/VoIP PBX . 52.1. Installation . 52.2. Notification LEDs (On the Front Panel): . 62.3. Quick Installation Wizard . 72.4. Accessing the Main GUI (Graphical User Interface) . 73. System Status. 94. Setting up the Features . 104.1. Configure hardware . 104.2. Extensions (Analog & SIP) . 104.2.1. Create New User:. 114.2.2 Modify/Delete selected users . 134.3. Trunks . 164.3.1. Analog Trunks . 164.3.2. VOIP Trunks. 174.3.3. Adding a New VoIP Account Details . 174.3.4. Editing / Deleting an Existing VoIP Account: . 184.4.2. Restore Default Calling Rule. 214.5. Dial plans . 214.6. Time Intervals . 224.7. Voicemail Groups. 234.7.1. Configuring a Voicemail Group . 234.8. Music on Hold (MOH) . 244.9. Call Queues . 254.9.1. Configuring a Queue . 254.9.2. Agent Login Settings . 274.9.3. Agent Settings . 284.10. Greeting Messages . 284.10.1. Recording Voice Files . 284.10.2. Uploading Voice Files . 29User Manual v2.8www.cem-solution.net1

PSTN/VoIP PBX - Introduction4.11. IVR . 304.12. Incoming Calling Rules . 324.13. DID Routing . 335. General Settings . 345.1. Voicemail . 345.1.1. General settings (Accessing, Retrieving & Managing Voice Mail). 34Email Settings for Voicemail . 375.2. Network Settings . 385.2.1. WAN Configuration . 385.2.2. LAN Configuration . 385.2.3. Host Configuration . 395.3. Feature Settings. 395.4. Admin Settings . 415.4.1. General Preferences . 415.4.2. Language . 425.4.3. PBX Settings . 425.4.4. Reboot. 445.5 SIP Settings . 445.5.1. General . 445.5.2. TOS . 455.5.3. NAT . 465.5.4. Misc . 475.5.5. Codecs . 486. Additional Features . 496.1. Conferencing:. 496.2. Follow Me . 506.2.1. Follow-me Preference for Users. . 506.2.2. Follow-me Options . 506.3. Directory. 516.4. Call Record . 516.4.1.Call Record Files . 516.4.2.Call record Settings . 526.5. Bulk Add. 536.6. Ring Groups . 536.7. Paging/Intercom . 55User Manual v2.8www.cem-solution.net2

PSTN/VoIP PBX - Introduction7. Tools. 567.1. Back Up: . 567.2. Firmware Upgrade . 567.3. File Editor . 577.4. Asterisk CLI. 577.5. Diagnostics . 578. Status . 588.1. Call Detail Records . 588.2. Active Channels . 588.3. System Info . 599. APPLY Changes . 5910. Managing & Handling PSTN/VoIP PBX Features . 6010.1. Attended Transfer . 6010.2. Blind Transfer. 6010.3. Conferencing. 6010.4. Call Forwarding . 6110.5. Call Parking. 6110.6. Call Hold and Retrieve . 6110.7. BLF (Busy Lamp Field) Support . 6110.12. Hard Reset . 6210.14. NPA Dialing. 62Appendix-A: Glossary of Terms. 64User Manual v2.8www.cem-solution.net3

PSTN/VoIP PBX - Introduction1. Product introduction1.1. OverviewThe PSTN/VoIP PBX is a compact system that puts the rich features of a high-end PBX intothe reach of small businesses. Its built-in voicemail, multi-level auto attendants, remoteextensions and sophisticated call handling features help businesses reduce communicationscosts, while allowing employees to stay connected worldwide. Setting up and configuring thePSTN/VoIP PBX is a breeze with the user-friendly GUI and this document will show you justhow easy it is!A typical network diagram shows the function of PSTN/VoIP PBX as below.User Manual v2.8www.cem-solution.net4

NANO 2 - Getting Started2. Getting Started With the PSTN/VoIPPBX2.1. Installation1. Unpack your PSTN/VOIP and make sure you received everything.Each box contains: 1 x PSTN/VOIP PBX1 x AC adapter (120V-220V) 2 wall plugs (EU & US)1 x Ethernet cable2. Plug in your PSTN/VOIP PBX LAN port to your PC using the network cable provided3. Plug the power cable to the PSTN/VoIP PBX. After 10 secs, All the 6 LEDs startblinking and LEDs turn to orange after the completion of boot up.4. Check your PC network settings and make sure that you have enabled the DHCP5. Use following IP address in web browser to start the configuration process: Factory default login credentials are:Username: adminPassword: admin7. Follow the quick setup wizard stepsUser Manual v2.8www.cem-solution.net5

NANO 2 - Getting Sttarted2.2. Notificcation LEDsL(On thee Front Panel)):Importaant Note:a) We strongly reecommend you to change the PSTN/VoIPPPBX Admmin Passwoord fromFactoryy default to Alpha numeric passwword to reduuce the posssibility of a security breeach.b) Use Mozilla Fireefox Only!c) Bootup process of the PSTTN/VoIP PBXX takes aboout 3-4 minssanual v2.8User Mawww.cem-solution.net6

NANO 2 - Getting Started2.3. Quick Installation WizardBy following the Wizard, you will create a very basic configuration file allowing you to makeand receive calls thus confirming your PSTN/VOIP PBX is fully functional. Most of thefeatures won’t be visible until you complete the wizard and access the full fledge userinterface.After the completion of Quick setup wizard, PSTN/VOIP PBX will reboot and launch thebasic configuration file you’ve created. You are ready to test! You will also have access tothe full fledge user interface and all the features offered.Once the reboot is done, Connect the WAN port of the PSTN/VoIP PBX to your networkswitch ,also you can remove the LAN connection and use the WAN IP to access the FullFledge User Interface of the PSTN/VOIP PBX. The WAN IP address can be obtained bydialing **# from the Analog phone which is connected to the PSTN/VoIP PBXImportant Note:We strongly recommend you to access the PSTN/VoIP PBX webGUI after completion ofQuick setup wizard through WAN IP address. LAN interface only for initial setup.Make sure to add the port number 8088 at the end of your IP address when logging in.For Eg: WAN IP address can be obtained by dialing **# from the Analog phone which isconnected to the PSTN/VoIP PBX2.4. Accessing the Main GUI (Graphical UserInterface)Connect an Analog phone to the any of the FXS ports of the PSTN/VoIP PBX and dial “* *”to get the WAN IP address of the unit. Using the IP address obtained, open the Webbrowser and type: http:// WAN IP Address:8088 . Here is an example of how it should look: Manual v2.8www.cem-solution.net7

NANO 2 - Getting StartedOr also you can access the GUI of the PSTN/VoIP PBX by connecting a PC to the LAN portof the PSTN/VoIP PBX. Enable the DHCP option in the Network Settings of the PC, andthen enter in the Web Browser Address field. (Where192.168.113.1:8088 is the default local LAN IP address of the PSTN/VoIP PBX).On the login screen, the default username and password is “admin” and “admin”respectively. Press the Login button to enter the PSTN/VoIP PBX web panel. To change thepassword, please refer to the General Settings Admin Settings Æ PBX Settings sectionin the navigation.Important Note:The PSTN/VoIP PBX comes with default credentials admin/admin you have to change theseas soon as possible to avoid getting hacked. cannot be held responsiblefor unauthorized access to the PSTN/VoIP PBX. Please make sure you secure your PBX byplacing it behind a firewall and changing passwords with frequency. Kindly avoid usingmultiple login to the GUI.User Manual v2.8www.cem-solution.net8

NANO 2 – System Status3. System StatusNavigation to System status, Status of PSTN/VoIP PBX including Memory Status, VoIPStatus, Networking Status and Client Status (to see which clients are connected to thesystem).After you login, you are brought to a System Status screen, which offers information aboutthe PSTN/VoIP PBX, and help files to assist you in learning about all the different features ofthe system.1. Under Trunks you will see the Registration Status of the VoIP Account(s) configured.If it displays “Registered” then it is successfully configured and connected.2. Under Conference Rooms you will see all Conference Extensions available orunavailable.3. Under Parking Lot you will see all Parking Extensions available or unavailable.4. Under Extensions you will see all the users and the extensions connected to thePSTN/VoIP PBX. Also you can sort out the extension by clicking in the extension5. Under Queues you will see all Queue Extensions available or unavailable.6. Under System status System Info General you will have a summary of yourGeneral information, such as Hostname, Server Date & time zone, Uptime.7. Under System status System Info Memory Status you will see total memoryresources, including RAM usage, Compact Flash usage (to store voice files andvoicemail) and Inbox status (for voicemail inbox).8. Under System status System Info Network Status you will have a summary ofyour Network information, such as Hostname, WAN IP Address, Subnet Mask, WANMAC Address and Default Gateway (you may refer to Settings Network Settings formore info).9. Under System status System Info Disk you will have a summary of Disk usageand Disk free space available on the file system.User Manual v2.8www.cem-solution.net9

NANO 2 – Setting up Features4. Setting up the Features4.1. Configure hardwareAnalog Hardware Setup & ConfigurationPort Configuration: Port Configuration allows you to manually configure Ports 5 and 6either as FXS ports or FXO ports, which are configurable ports on the PSTN/VoIP PBX. Thatmeans you can configure these ports to be either as FXS ports (to connect Analog Phones)or FXO ports (to connect PSTN line).Important Note:1. After choosing the port configuration click on Update Settings Button, PSTN/VoIP PBX will rebootfor the changes to take effect. Once the system comes up you can use the ports as per yourconfiguration.2. Please make sure to disconnect incoming PSTN Line connected to the Port Number 5 and 6 beforeyou switch from 4FXS and 4FXO Mode to 6FXS and 2FXO Mode. It may damage your PSTN/VoIPPBX Unit.4.2. Extensions (Analog & SIP)Extensions are the core of the PSTN/VoIP PBX. An extension is a number mapped to aperson. So basically, every employee that is connected to the PSTN/VoIP PBX should havetheir own unique extension number, so that he/she can be reached, and be able to placecalls.The PSTN/VoIP PBX supports 2 types of Extensions: IP Extensions and Analog Extensions.User Manual v2.8www.cem-solution.net10

NANO 2 – Setting up FeaturesIP Extensions:IP extension are devices that have only data networking connection such as Ethernet andthey communicate with the PSTN/VoIP PBX using IP based protocol for signaling and Voice,examples are IP Phone, Soft Phone application. The PSTN/VoIP PBX can support up to 75IP Extensions registration.Analog Extensions:An Analog Extension is used with a regular telephone system which can be connected to anavailable FXS port on the back of the PSTN/VoIP PBX. The PSTN/VoIP PBX can have up to6 Analog Extensions.All the features are supported by both the Analog and IP extensions.Extensions can be part of other features, such as: Queues and Voicemail Groups. Also, theextension can have a voicemail of its own.4.2.1. Create New User:You have to create atleast one Dialplan using Dialplan option before trying to createAnalog/IP ExtensionsNavigation: Users Create New user: This is where you setup your Analog/IP extensionsTechnologySIPSelect "SIP" if the user is using SIP or a SIP deviceAnalog Stationselect the FXS port need to be configured from the dropdown menu.Codec PreferenceSelect audio and video codec for the extension. Theavailable codecs are: G711U-law, G711A-law, G.726,G.722, G.729, H.263 and H.263p.GeneralExtensionThe extension number associated with the user.CallerID NameConfigure the CallerID Name associated with the userDial PlanSelect one from the dropdown box (appears only if dialplansare created using Dialplans).By Default: Dialplan1CallerID NumberConfigure the CallerID Number that would be applied forUser Manual v2.8www.cem-solution.net11

NANO 2 – Setting up Featuresoutbound calls from this user.Note: The ability to manipulate your outbound Caller ID maybe limited by your VoIP provider.Enable Voicemail for the User: Enable this extension so that it can be visible when addingmembers to the Voicemail Group and Voicemail. The Voicemail PIN password will be sameas the password provided to the Extension while creating an Extension. This will applies toboth Analog and IP Extension. If you are trying to access or retrieve Voice Message, usethat particular Extension password.Email Address: Mail address which the user wishes to receive mails (for Voicemail)VoIP SettingsSIP PasswordConfigure the password for the user.NATUse NAT when the PSTN/VoIP PBX is on a public IPcommunicating with devices hidden behind NAT (e.g.,broadband router). If there is one-way audio issue, usually it'srelated to NAT configuration or Firewall's support of SIP andRTP ports.Can ReinviteBy default, the PSTN/VoIP PBX will route the media steamsUser Manual v2.8www.cem-solution.net12

NANO 2 – Setting up Featuresfrom SIP endpoints through itself. If enabled, the PBX willattempt to negotiate with the endpoints to route the mediastream directly. It is not always possible for the PSTN/VoIP tonegotiate endpoint-to-endpoint media routing. The defaultsetting is "No".InsecurePort: Allow peers matching by IP address without matchingport number. Very: Allow peers matching by IP address without matchingport number. Also, authentication of incoming INVITEmessages is not required. No: Normal IP-based peers matching and authentication ofincoming INVITE.The default setting is “No".Advanced OptionsIn DirectoryCheck this option if the user is to be listed in the systemtelephone directoryIs AgentCheck this option if this user is a call queue memberIncoming Call recordRecord the incoming callsNote: calls with G722 and G729 codecs don’t recordOutgoing CallrecordRecord the outgoing callsNote: calls with G722 and G729 codecs don’t recordPickup GroupSelect a Pickup Group where a phone picksup the incomingcall if it matches one of the call’s call groups.Important Note:The Incoming/ Outbound calls with G722 and g729 codec won’t be recorded4.2.2 Modify/Delete selected usersNavigation: Users: This is where you can edit / delete existing Analog/IP Extensionsindividually.User Manual v2.8www.cem-solution.net13

NANO 2 – Setting up FeaturesOn the right side of the page, you can see the list of extensions you have setup. To edit, ordelete any of them, simply click the appropriate icon provided to the right of eachaccount/Extension.Once you click on the Edit button of an Extension then it will display the information of thatparticular extension. Here you can change the required details and then click on the UpdateExtension button to save the changes made.You can delete an extension by clicking on the delete button of the extension from the list ofextensions displayed.You can delete many existing extensions by clicking on the Delete Selected Users buttonafter marking in the check boxes of extensions from the list of extensions displayed. Click okthe popup window to delete the selected users.Important Note:Make sure to click the APPLY CHANGES button in the top navigation bar, after adding /editing / deleting any Extension. The APPLY CHANGES tab appears if some changes aremade and not saved.4.2.3. Busy Lamp Field(BLF)Shows mainly three status 1)Ready 2)Ringing 3)On the phone.Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extensionconnected to the same PBX is busy or not. This has to be configured manually from thephone user and it is usually done by making use of the web interface. When configured, thephone subscribes to a resource list available on an IP PBX to be notified with suchinformation about other extensions. Here is the configuration in eyebeam softphone.User Manual v2.8www.cem-solution.net14

NANO 2 – Setting up FeaturesUser Manual v2.8www.cem-solution.net15

NANO 2 – Setting up Features4.3. TrunksNavigation: Setup Trunks Analog Trunks: Here you can configure the Analog Trunks.4.3.1. Analog TrunksThe analog trunk options are listed in the table below.Analog TrunksChannelsSelect the channel for the analog trunk.Trunk NameSpecify a unique label to identify the trunk when listed inoutbound rules, incoming rules and etc.Fax DetectConfigure a Fax extension where incoming Fax will bedetected and received.User Manual v2.8www.cem-solution.net16

NANO 2 – Setting up Features4.3.2. VOIP TrunksNavigation: Setup Trunks VOIP Trunks: This is where you setup VoIP Trunk, ormanage existing ones.In this page, fill in the Provider Name, Host name, Host Port, Username, Password andProxy information given to you by your VoIP provider (known as SIP Credentials). Apply anyCodec Settings required. You can prioritize your active codec’s by using the drop downbuttons.After you have entered the details, click the Save button at the bottom.4.3.3. Adding a New VoIP Account DetailsCreate New SIP trunkContext NamingYou can select the context naming based onusername/Provider name/Assigned by asterisk GUI. ByDefault: Based on UsernameProvider NameConfigure a unique label to identify this trunk when listed inoutbound rules, inbound rules and etc.Host NameConfigure the IP address or URL for the VoIP provider’sserver of the trunk.Host PortEnter the port number given by the VOIP provider. 5060 isthe default SIP port. If configuring any roaming extension orif connecting PSTN/VoIP to public network then considerchanging the SIP port for better security. Once port changesare done , for registering IP phones/sip phone use domainname sip port number .UsernameEnter the username to register to the trunk from theprovider.PasswordEnter the password to register to the trunk from the provider.QualifyIf you enable Qualify, asterisk will send the SIP Optionscommand regularly to check that the device is still onlineFax DetectConfigure a Fax destination where incoming Fax will bedetected and received.User Manual v2.8www.cem-solution.net17

NANO 2 – Setting up FeaturesDID RoutingDID Routing Routes calls to a single ,specific extension.TrunkingWithoutRegistrationTrunking Without Registration is to make voip trunk callsfrom PSTN/VoIP Without Registration.Outbound ProxyConfigure Outbound proxy to send Outbound signaling tothat proxy.4.3.4. Editing / Deleting an Existing VoIP Account:On the right side of the page, you can see the list of VoIP trunk you have setup. To edit, ordelete any of them, simply click the appropriate icon provided to the right of each trunk.Onceyou click on the edit button of a VoIP trunk then it will display the information of thatparticular VoIP trunk, here you can change the required details and click on the Save buttonand then click on the apply changes tab to save the changes made.To ensure successful registration of your VoIP Trunk, you must click the “System Status” tabon the top navigation menu (see Status section for more info)Important Note:Make sure to click the APPLY CHANGES tab in the top navigation bar, after adding any new VoIPtrunk, or editing / deleting.4.4 Outgoing Calling Rule4.4. Outgoing Calling Rule4.4.1 New Calling RulesNavigation: Setup Outgoing Calling Rules New Calling Rule: This is where youconfigure Dial out Rules.Outgoing Calling Rules represent the prefix sequence used to dial when making an outgoingcall either through PSTN (Analog) or VoIP. There are two ways to make outgoing calls forthe registered extension users: VoIP / SIP trunk via ITSP gatewayLINE/PSTN trunk via FXO portUser Manual v2.8www.cem-solution.net18

NANO 2 – Setting up FeaturesCalling Rule NameConfigure the name of the calling rule (e.g., local, long-distance, andetc). Letters, digits,etc.PatternAll patterns are prefixed with the " ".X: Any Digit from 0-9.Z: Any Digit from 1-9.[12345-9]: Any digit from 1 to 9.N: Any Digit from 2-9.".": Wildcard. Match one or more characters."!": Wildcard. Match zero or more characters immediately.Caller ID NameConfigure the CallerID Name associated with the FXO trunkUser Manual v2.8www.cem-solution.net19

NANO 2 – Setting up FeaturesYou can even use the Calling rule to route it to local extensions as Destination or Route thecalls to Trunks created so as to make the calls successful. There as still many options likestriping the number of digits from front, prepend the digits before dialing and filter. There isalso another alternative way if the trunk fails to route the call i.e. Failover Trunk analternative trunk to route calls.Send this call through trunkUse TrunkSelect the trunk for this outbound rule.(FXO/VOIP Trunk)StripAllows the user to specify the number of digits that will bestripped from the beginning of the dialed string before the callis placed via the selected trunk.PrependSpecify the digits to be prep ended before the call is placedvia the trunk. Those digits will be prepended after the dialingnumber is stripped.FilterThis option is used to filter out certain characters. Thecharacters listed in the field will

Each box contains: 1 x PSTN/VOIP PBX 1 x AC adapter (120V-220V) 2 wall plugs (EU & US) 1 x Ethernet cable 2. Plug in your PSTN/VOIP PBX LAN port to your PC using the network cable provided 3. Plug the power cable to the PSTN/VoIP PBX. After 10 secs, All the 6 LEDs start blinking and LEDs turn to orange after the completion of boot up. 4.

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