Galileo E-Tracker - User Guide - Travelport

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Galileo e-Tracker –User Guide

Galileo and the Globe Device are registered trademarks of Galileo International in the United States andother countries. Other trademarks used are trademarks of the respective third party owners.For additional copies of this User Guide, please contact your Galileo account executive.Galileo Number GN 745/4.0ii

Table of ContentsTable of ContentsIntroduction . 1Electronic TicketStatus. 1Launching and working with Galileo E-Tracker . 4Search criteria. 7Voiding a ticket. 7Coupon Status . 7Reporting .8Changing Password . .13iii

IntroductionIt is estimated that 4% of all air segments ticketed in the Galileo systemremain unused after the date of travel. The passenger may request a refundon the ticketed segment or exchange it for future travel. In addition, you areable to track and manage unused segments using the Galileo system andyour back-office system.The coupon status indicates whether or not the segment has been used.This data is stored in the airline system and not in the Galileo system. It canbe retrieved using a TE entry in Focalpoint, but the process of trackingunused segments is complicated and slow because different systems holdthe necessary data.Galileo E-Tracker gives you the ability to record and check all electronictickets issued on the Galileo system. The current status of tickets may bedisplayed using extensive search and sort capabilities.Large reports of up to 5000 coupons may be generated. You may void aticket if required, and also produce a report in different formats such as XMLand CSV. These can be imported into a variety of applications.Galileo E-Tracker is accessed in a browser environment, and a toolbarbutton provides easy access from Focalpoint, Viewpoint or Galileo Desktop.Note: Galileo E-Tracker is also available with Focalpoint Net.Electronic Ticket Status CodesThe table on the opposite page indicates the possible actions that may beperformed on an e-ticket where the status is OPEN, ARPT or UNVL. Noactions can be taken on an e-ticket with any other status.Galileo e-Tracker User Guide1

The following status codes are used.E-Ticket YYThe ET flight coupon is eligible for allcoupon status updatesARPTYYYThe operating carrier has secured the ETcoupon prior to the scheduled departureUNVLYNNIndicates that the validating carrier hasdetermined that the coupon is no longeravailable for use as ticketed. The couponmay only be exchanged.CKINNNNThe passenger has made his presenceknown to the operating carrierLFTDNNNThe passenger has boarded the aircraftSUSPNNNThe validating carrier has restricted theuse of the ET flight couponIREGThe operating carrier's control is beingextended beyond the normal 48 hourperiod provided for under Airport Control,Check In or Lifted/BoardedEXCHNNNThe value of the ET coupon has beenused as payment for a new transactionFLWNNNNThe journey associated with the ET flightcoupon has been completedRFNDNNNThe unused value of the ET flight couponhas been returned/remitted to thepassengerVOIDNNNCancellation of the entire electronic sale.Void is only applicable when all couponshave a status of O (open for use). A voidrequest is only valid for an original saletransaction or a new ticket issued as aresult of an exchange/reissue transaction.CLSDNNNThe validating carrier has determined thatthe coupon is not available for useREMVNNNThe validating carrier has removed eticketing data from their system when theticket has been fully used.USED2

Launching and Working with Galileo E-TrackerGalileo E-Tracker is a web-based solution and may be accessed using thefollowing URL.https://etracker.galileo.comScreen response:Note: Your username and password will be supplied by your Galileoaccount manager.3

Screen response:Note: The screen may be pre-populated with previously used searchcriteria.Search CriteriaThe following search qualifiers are available: Coupon status Airline code Travel date range Ticket number Record locator Passenger name Origin airport code Destination airport code4

Screen display:The options tab allows you to specify the following: The pseudo city code that you wish to search XML or CSV format for an e-ticket report The number of lines displayed on a pageCompleted screen example, featuring a specified date range:Note: Applicable travel dates may be selected from the calendar or entered manually using the formatDD/MM/YYYY, e.g. 01/09/2005Galileo e-Tracker User Guide5

Sample screen response:Points to note: The grey bar indicates that 115 records are displayed. Use the scrollingfunction on the right-hand side of the display or amend the selecteddates to reduce the screen output. Click the appropriate icon at the top-right of the screen to print the reportor save it to an Excel spreadsheet. Ticket numbers are displayed in date order in which they were issued.Galileo e-Tracker User Guide6

Voiding a TicketTake the following steps to void a ticket:1. Click on the ticket number link to void the ticket if required.Example response:Note: Tickets may only be voided within the usual BSP reporting period.2. Click Void to void the ticket or Cancel to abort the void process.Example void response:Coupon StatusReports generated by Galileo E-Tracker are built from the status of vendorcoupons stored in a centrally managed private database. This enablesreports to be generated much more quickly than if Galileo E-Tracker had toaccess vendor links directly. The database is automatically refreshed on adaily basis so that report data is always up to date.Note: If you wish to retrieve a coupon status directly from the vendor, clickon the coupon status link and the report will be updated within a fewseconds.Galileo e-Tracker User Guide7

ReportingReport Options, as seen below, allows for the report format and number of lines on your report.Search Tool allows for the selection of ticket data to develop the reportGalileo e-Tracker User Guide8

The following screen, Search Tool, illustrates all of the available search criteria. Fill in as muchinformation as possible to ensure your report covers your search. See chart below for definitions of eachCoupon Status.Once all of the applicable selections have been made, click on SEARCH. RESET can be used to erasethe selections and start over.Galileo e-Tracker User Guide9

The Search Results tab will reveal the results of the fields selected in a report format. The report can beprinted, or saved by clicking on the appropriate icon on the right side of this page.Each report will be populated with all of the data applicable to the ticket.- Three new column headingsFare basisTicket valueTour CodeAny column headings un-populated will be left blank, as in the example below for the tour code.If the Locator, Name or Ticket Number headers are selected, the order of the information will change.- Locator – record locators will appear in order- Travelers names will appear in alphabetical order- Ticket numbers will be in numeric orderSearch Result Example #1-Galileo e-Tracker User Guide10

Search Result Example #2 –This search resulted in a conjunction ticket and multiple page report example.- The conjunction ticket is indicated by the green dot to the right of the ticket number.- The number of pages is shown on the top right side o the report, with arrows to use to page through thereport.- Total number of items appears on the top left hand side of the report.Galileo e-Tracker User Guide11

Alert An agent alert will appear to the right of the Search and Reset buttons at the bottom of the screenwhenever the selected data cannot produce a results.Galileo e-Tracker User Guide12

Changing the Password –This screen can be obtained by selecting the Change Password link at the top of any of the screens.Galileo e-Tracker User Guide13

Once the Old and New Passwords have been added, the approval screen is returned, confirming that thepassword has been changed.Voiding a ticket through e-Tracker –Though this function was introduced through the first version of e-Tracker, it is no longer applicable as allmarkets now have same day voiding periods. You can request a voided ticket list in the Search Toolscreen and have the information attached to those tickets displayed in the Search Results.Galileo e-Tracker User Guide14

Voiding a Ticket Take the following steps to void a ticket: 1. Click on the ticket number link to void the ticket if required. Example response: Note: Tickets may only be voided within the usual BSP reporting period. 2. Click Void to void the ticket or Cancel to abort the void process. Example void response: Coupon Status

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