Fast Track 3000 User Manual - Delphi Display

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Delphi Display Systems, Inc. RDS-INSFTTCUPage 1 of 82Title: Fast Track Timer User / Configuration ManualDoc Number: RDS-INSFTTCURevision: ADepartment: SalesArea: TrainingImplementation Date: 12.6.12Approved and released Standardoperating procedureType of Document: TrainingReview Period: 365 daysFast Track TimerConfiguration / User ManualDelphi Display Systems, Inc.PROPRIETARY INFORMATIONConfidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCUThis page intentionally left blankConfidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reservedPage 2 of 82

Delphi Display Systems, Inc. RDS-INSFTTCUPage 3 of 82TABLE of CONTENTS1INTRODUCTION . 51.11.21.32PC SYSTEM REQUIREMENTS . 6USING THIS MANUAL . 6GENERAL. 7PRINCIPLES OF OPERATION . 72.1SAMPLE NORMAL TIMING SEQUENCE . 82.2MULTIPLE VEHICLES. 82.3ELECTRICAL POWER . 92.4LCD MONITOR (DTIS ONLY) . 92.5REMOTE DISPLAYS. 92.5.1Set Remote Addressing . 112.6LED STATUS LIGHTS. 122.7REMOTE CONTROL KEYPAD . 133SOFTWARE INSTALLATION (USING SUPPLIED THUMB DRIVE) . 143.13.24SCOPE . 15STARTUP . 15CONFIGURATION . 164.1.1Direct Port Configuration . 164.1.2Network E3 Configuration . 164.1.3Disconnect Timer. 174.2SITE . 174.3FILE . 194.3.1Open . 204.3.2Save / Save As . 204.3.3Print . 214.3.4Print Preview . 214.3.5Print Setup . 224.3.6Exit . 224.4STATUS BAR . 224.5UNIT PARAMETERS . 224.6SITE PARAMETERS . 234.6.1Store Hours . 244.6.2Dayparts . 244.6.3Shifts . 254.6.4Targets . 254.6.5Headings . 264.7PRINTER OPTIONS . 264.7.1Remote Display . 274.7.2Access Code . 284.7.3Night Mgr . 284.7.4Drive-thru Cfg . 294.7.5Event Labeling . 304.7.6Multi-Station Config . 314.8CONNECT . 314.9DISCONNECT . 324.10REMOTE CONTROL . 32Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCUPage 4 of 824.10.1 Remote Control Screens . 334.10.2 Activity . 344.10.3 View Configuration Screens . 354.10.4 View Periods. 354.10.5 View Target Times . 364.10.6 Menu . 364.10.7 Remove Car . 374.10.8 Reset Loop . 374.10.9 Print Store Header . 384.11MANUAL REPORTS . 39DAILY, W EEKLY, AND MONTHLY REPORTS. 394.11.1 Daily Reports . 404.11.2 Weekly Reports . 414.11.3 Monthly Reports . 434.11.4 Hourly and Custom Reports . 444.11.5 Dayparts Report . 454.11.6 Shifts Report . 474.11.7 Year to Date Reports . 494.11.8 Car by Car Reports . 494.12PARAMETERS PROGRAMMING . 504.12.1 Assign Access Codes . 514.12.2 Time/Store Hours . 524.12.3 Store Heading. 534.12.4 Set Dayparts . 544.12.5 Set Shifts . 554.12.6 Set Targets . 574.12.7 Set Printer Options . 594.12.7.1Set Remote Display Options . 594.12.8 Night Manager . 614.13DIAGNOSTICS . 634.14RESET MEMORY. 644.15DOWNLOAD . 654.16UPLOAD . 654.17SCHEDULER . 654.18ACL . 664.19REPORTS . 674.20ENTERPRISE . 684.21HELP . 705ANALYZING DATA . 715.15.25.35.45.55.6ARCHIVE REPORT . 71EVENT REPORT . 72PERIOD REPORT . 73TARGET REPORT . 74CAR REPORT . 75ON DEMAND REPORTS . 776IMPORTING TO EXCEL. 787DEFINITION OF TERMS . 808CHANGE HISTORY . 82Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCUPage 5 of 821 Introduction The Fast Track 3000 Series Timer (herein also referred to as the Timer) helps you operate a drive-thrustore more efficiently and profitably by tracking the progress of customer vehicles through the orderingand delivery process. Management and staff can use this information in crucial ways to: Analyze service time Improve productivity Set performance goals and incentives Measure performance Predict staffing requirements based on past experience Compare shifts, seasons, and storesThe Fast Track PC Software (the Software) is an application that allows your computer to communicate with your Fast Track 3000 Series Timer (Fast Track Timer). The Software application allows a user to use a PC as a remote console to operate/program or view the Fast Track Timer or download data forviewing and analyzing. This manual describes how to install and use the Software application on your personal computer and to communicate with your Fast Track Timer. The PC Software operates on a personal computer (PC) using Microsoft Windows 95 or higher operating system platform. The Software requires an interface between the PC and the Fast Track Timer. This interface may be a cable connecting your PC directly to the RS-232 port of the Fast Track Timer, an Ethernet networkinterface card (NIC) using a local area network (LAN) or wide area network (WAN).The Timer is a measurement instrument that is only as good as the sensors connected to it for vehicledetection. Listed below are factors to consider when deciding which type of detection to use:GROUND LOOPS are strongly recommended for use in drive-thru applications because: They detect metal mass ONLY Troubleshooting is fairly simple. Sensitivity adjustments are easy. They are NOT directly exposed to the environment, such as falling rain and snow, leaves blowingin the wind, pedestrians, animals, etc. Careless drivers cannot damage them by bumping into them because there is nothing forcareless drivers to bump into. They usually last many years with trouble-free operation.SONAR SENSORS are not recommended for use in drive-thru applications because: They detect ANYTHING that passes in front of them, including but not limited to falling rain andsnow, leaves blowing by in the wind, pedestrians, animals, insects, employees hanging theirhands or food containers out the window, etc. They are usually directly exposed to the environment and any movement in their field of viewactivates the output, which effects whatever is connected to the output (drive-thru timers, POS,order-confirmation systems, etc. They are usually surface mounted and can be easily broken or misaligned by a collision fromcareless drivers. The initial material and labor costs of installing a sonar sensor are comparable to the initial costsof installing a ground loop. In the very likely event a sonar sensor must be replaced long before aground loop must be replaced, the total cost of the sonar sensor will exceed that of the groundloop.Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCU1.1PC System Requirements 1.2Page 6 of 82The Fast Track PC Download and Remote Control Software application.A Personal Computer: o Windows * 2000 or XP. note-if you are using Windows 7 or Vista, please see document“Installing Fast Track Software on Windows 7 and Vista”o 133Mhz Pentium or greatero Microsoft .NET Framework version 2.0 or highero 32 Mb of RAMo At least 65Mb of free hard disk space (additional space is required for data download)o USB port One or more Fast Track 3000 Series Timer.One or more of the following types of interface for communication:o RS-232 cableo Network Interface CardUsing this ManualThis manual will familiarize you with all of the Timer’s functions and instruct you how to customize itsbehavior to meet your special or changing requirements. Simply look in the Table of Contents or Index forthe section describing the feature. The manual also gives you step-by-step instructions on how to performroutine operations such as resetting sensors, producing reports on demand, customizing automaticoperation, and adjusting to changes in requirements.You will find the following symbols and characters used throughout this manual:(Italics)ItalicsWarning!NOTE:See ARROWS[BRACKETS] ENTER Represents a particular key stroke on the keyboardUsed as commands to left click your mouse onAlert you to possible operational problems or loss of informationLets user know that additional information may be obtainedelsewhereHyper linked references to another section within this guide or to theInternetUse the mouse pointer to click on theUp, Down, Left, and Right arrow keysappropriately to move from field to fieldwithin the screen. (The field you arecurrently in is indicated by the invertedtext on the screen.)(Example: [MANUAL REPORTS]) Use ARROW KEYS to move tothe menu option line specified in the brackets.Angle brackets around a key means to click that key toselect the option. This notation is used throughout thismanual to indicate the actions you should take to get theresults you want.NOTE: A guide is provided on the bottom of each screen for screen movement, field changes,exiting to menu, etc.NOTE: In Remote Control, (See - Section 4.10), use the mouse pointer and click on the desiredkey to activate the command instructed in each step of this section.Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCU1.3Page 7 of 82General The Fast Track 3000 Series Timer operates automatically with a minimum of operator attention, updatingthe data on its Activity screen through Remote Control and Remote Displays, and downloading regularlyscheduled automatic reports.2 Principles of OperationA fully functional Fast Track Timer system is comprised of several components: Main ConsoleRemote Display (or LCD if using DTIS)Cashier Window Loop (if applicable)Pick-up Window LoopAdditionally, in order to function properly, the Fast Track Timer System relies on input from: Customer Furnished Audio Communication SystemMenu Board Loop / DetectorFigure 1 - Single Lane ExampleNote: The Figure above shows an example of a typical single lane drive-thru. The Fast Track Timer canvirtually be configured for any other restaurant setup. (See Appendix)Caution: Operating a one window Fast Track Timer in a two-window store without an eventmeasurement at the cashier window (first window), can result in inconsistent and inaccurate readings ofboth line times and car counts. An event that is not measured during a cars movement through the drivethru lane distorts measurement of actual time between events and can lead to excessive Drive-Offs.Having both, higher and lower than actual times can be recorded under the following scenarios.Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCU2.1Page 8 of 82Sample Normal Timing SequenceThe Main Console’s interface with the customer-furnished Intercom and Vehicle Detector allows the Timerto detect a vehicle that has been greeted via Intercom upon arrival at theMenu Board. Window Loops allow the Timer to detect the car’s arrival at and departure fromthe cashier and service window and/or other detection points. For simplicity, the following sequence ofevents assumes that there are Loops at the Cashier Window and Pick-Up Window (See Figure 1):Event 1. A vehicle arrives at the Menu Board where the Loop detects its presence. A VEHICLEPRESENCE SIGNAL is sent by the Vehicle Detector to the Main Console which starts the timingsequence.Event 2. An employee keys the Intercom microphone to greet the customer. The employee’s voicegenerates a GREET CANCEL signal that is sent to the Main Console which records the time as theGREET time.Event 3. When the vehicle departs from the Menu Board deactivating the Menu Board Loop theVEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as the MENU time.Event 4. When the vehicle arrives at the Cashier Loop, a VEHICLE PRESENCE SIGNAL is sent to theMain Console. The Main Console interprets the time as WAIT time.Event 5. When the vehicle departs from the cashier's window deactivating the Cashier Loop theVEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as the CASHIERtime.Event 6. When the vehicle arrives at the Pick-Up Loop, a VEHICLE PRESENCE SIGNAL is sent to theMain Console. The Main Console interprets the time as WAIT time.Event 7. When the vehicle departs from the service window, deactivating the Pick-Up Loop, theVEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as PICK-UP time.Additionally the Main Console interprets the time as this customer's TOTAL Line Time.Figure 2 - Events in the Drive Thru Lane2.2Multiple VehiclesThe Timer is capable of keeping track of up to 16 vehicles moving simultaneously through each drive-thrulane. The Timer can track the progress of each vehicle independently, accurately noting when each carmoves onto or off a vehicle detection zone.Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCU2.3Page 9 of 82Electrical PowerThe Timer’s electrical power, supplied by an external transformer, is always left on. The transformer isconnected to a 110 VAC power outlet.WHEN POWER RETURNS AFTER ANY INTERRUPTION, THE FAST TRACK 3000 SERIES TIMERTESTS ITSELF AND ANY ATTACHED REMOTE DISPLAYS.When power is applied, the Remote Display(s) powers on and shows its numerical address. The RemoteDisplay(s) then shows digits counting down from 9 to 0 and beeps during the process, allowing you toverify that the Display(s) is working properly. Each Remote Display then resumes displaying the elapsedtimes and average times for its assigned event. When the timer has completed its boot sequence, thetimer will beep three times.2.4LCD Monitor (DTIS only)If the customer has purchased a DTIS system, a LCD monitor will be required to show the necessary datato store personnel. The data shown is configured on the 3000 series Timer by the installer following thecompletion of the hardware installation.2.5Remote DisplaysThe Remote Displays are 5-by-9 inch modules with three illuminated digits visible on both sides. TheDisplays show minutes and seconds to document the time each car spends during key steps in theordering and sales process. (When no cars are in the drive-thru, the Displays show the average vehicletimes during the shift or other appropriate time period.)Figure 3 - Remote DisplayA Fast Track Timer may have up to six Remote Displays, one standard plus up to five optional. The firstfour (address 1- 4) show two types of data: 1) the elapsed time for the event assigned to the RemoteDisplay, continuously updated during the event; and, 2) the average time for the event computed over thedaypart, shift, day, week, month, or year to date (as selected by the user), after the car leaves the station.The average time is re-computed after each car leaves the event assigned to the Remote Display, and isshown by flashing numerals once the event station is no longer occupied.One to Four Remote Displays May be programmed to:Confidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCU Page 10 of 82Show the elapsed time for a selected event in progress.Show the average event time for a selected time period (indicated by flashing mode).Show the same information on more than one Display (example: one Remote for your cashierand customers, and another for your cooks).Communicate information through audible beeps (example: a car arrives at a station).The fifth & sixth addressed Remote Display is a Special Percentage Remote that may be programmed to: Show the percentage of cars that satisfy the A-grade target time on any selected event. The optional Remote Display setting serves as a special percentage Remote Display that can beused to monitor speed service, as well as to provide performance incentive for crewmembers.The percentage Remote Display shows, in either green or red digits, the percentage of carssatisfying the particular grade’s target time is below a percentage selected by the user; theRemote Display’s digits will be red. If the percent is equal to or higher than the selectedpercentage, the digits will be green. Only the two color Remote Displays have this capability(older remotes are only a single red color). The percentage Remote Displays will display the Atarget only, while the other Remote Displays 1 through 4 will allow you to specify any target gradeyou wish.Time in Minutes and SecondsDisplaying Percentage of carsIn A-grade TargetTime in Seconds onlyConfidential Document:Do not copy or distribute without written permission from Delphi Display Systems, Inc.Copyright 2012. [Unpublished Work]. All rights reserved

Delphi Display Systems, Inc. RDS-INSFTTCUPage 11 of 822.5.1 Set Remote AddressingDepending on what model of the Remote Display the data will be shown either in minute: seconds,seconds only, or percentage. Time data will be displayed only during the hours the store is open. Whenthe store is closed, only a colon (:) is shown on the minutes: seconds Remote Display; seconds RemoteDisplay is blank; and percentage Remote Display shows the percent sign (%) and the number 0.IF IT IS NECESSARY TO CHANGE A REMOTE DISPLAY’S ADDRESS, USE THE FOLLOWING STEPS: Unplug the five-pin DIN connector from the top of the Remote Display and remove the display fromits mounting. On the top of the Remote Display is a DIP switch access cover, push the cover to gain access tothe DIP switch. Set the switches according to the address you desire. Plug the 5-pin DIN connector back into the Remote Display and verify that it has the correctaddress. If it is correct, disconnect the DIN connector, push the DIP switch cover back to its originalposition, remount the Remote Display back onto the mounting brackets and then reconnect theDIN connector.Figure 4 - Dip Switch PositionsIMPORTANT! While Remote Displays that show the time of the same event can have either the sameor different addresses, if you want two or more Remote Displays to show the time of differentevents, each display must be set to a different address.The address of the Remote is the third digit only of the first number that comes up after you power on theRemotes, e.g., for example, the address for 275 would be 5; the address for 005 would also be 5. (If theDisplay’s address is 001, it will show the time that Remote #1 is programmed to show as indicated on theRemote Display screen. If a Remote’s address is 002, it will show the time that Remote #2 is progr

The Fast Track PC Software (the Software) is an application that allows your computer to communicate with your Fast Track 3000 Series Timer (Fast Track Timer). The Software application allows a user to use a PC as a remote console to operate/program or view the Fast Track Timer or download data for viewing and analyzing.

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