My EPP Two-Factor Authentication FAQs - USDA

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National Finance CenterProcessing TipMy EPP Two-Factor Authentication FAQsWhat are the minimum technology requirements required for Two-FactorAuthentication?The minimum technology requirements for using two-factor authentication is either of thefollowing:1. A device capable of receiving text messages.2. A device capable of running an authentication application.How do I validate my email address and establish two-factor authentication?1. Visit the NFC Home page and select the My EPP icon from the application launch pad.2. View/read the warning page and select "I agree" to access the My EPP log in page.If you use eAuthentication to log into My EPP:1. Select the eAuth log in button. You will be redirected to the eAuthentication Log In page. Youmay be prompted to select your Agency before being prompted to sign in to eAuth. PIV isrequired for all eAuth-enabled Agencies, but you may still have the capability to log in withyour username and password.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 1

2. Once logged in, you will be prompted to create a user ID and password.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 2

3. After establishing your user ID and password, you will be prompted to enter or edit your workemail address. If you do not have a work email address, please select "I Don’t Have a WorkEmail Address."4. You will receive an email via your work email address that contains a verification code. Enterthe verification code into My EPP.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 3

5. After verifying your work email address, you will be prompted to enter your personal emailaddress.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 4

6. You will receive an email via your personal email address that contains a verification code.Enter the verification code into My EPP.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 5

7. After establishing your personal email address, you will be prompted to choose a two-stepauthentication option. At this point, the employee has two options to choose from for thesecond factor of their two-step authentication.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 6

If you use a user ID and password to log into My EPP:1. Enter your user ID and password and select the log in button.2. Once logged in, you will be prompted to create a user ID and password (if you are a newuser).National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 7

3. After establishing your user ID and password, you will be prompted to enter or edit your workemail address. If you do not have a work email address, please select "I Don’t Have a WorkEmail Address."4. You will receive an email via your work email address that contains a verification code. Enterthe verification code into My EPP.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 8

5. After verifying your work email address, you will be prompted to enter your personal emailaddress.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 9

6. You will receive an email via your personal email address that contains a verification code.Enter the verification code into My EPP.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 10

7. After establishing your personal email address, you will be prompted to choose a two-stepauthentication option. At this point, the employee has two options to choose from for thesecond factor of their two-step authentication.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 11

Text Message (SMS) Authentication Option1. If you choose the Text Message (SMS) option, you will be prompted to enter your phonenumber and select submit.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 12

2. You will receive a verification code via text message on your phone. Enter the verificationcode into My EPP.3. After establishing your phone number, you will receive a text message confirming that twofactor authentication has been enabled for My EPP and you will then be logged into the MyEPP applicationNational Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 13

Authentication Application Option1. If you choose authentication application, you will be shown a text-based verification codeand a QR code.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 14

2. You can choose to enter the text-based verification code OR scan the QR code with yourphone via the app.3. Once you have verified through the authentication application you will then be logged into MyEPP.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 15

How do I change my two-factor authentication options (phone number oremail)?1. Visit the NFC Home page and select the My EPP icon from the application launch pad.2. View/read the warning page and select "I agree" to access the My EPP log in page.3. Log in to My EPP with either your user ID and password or via eAuthentication.4. Select the Preferences menu option and a drop-down menu will appear. Select the ChangeTwo-Step Authentication menu option.5. Select Reset Security and follow the prompts to change your old authentication settings. Youwill be prompted to enter the verification code sent to your “verified” work email address (thisis the work email address that was verified when you logged in and set up two-stepauthentication), your personal email address, or the telephone number associated with yourtwo-step authentication.6. You will be prompted to choose a new two-step authentication option. The prompts will thenfollow the same process as the first-time setup.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 16

What if I do not have the use of SMS text message?As an alternative method to receiving a verification code via SMS text messaging, you may alsoutilize an authentication application. NFC provides a list of possible authentication applications for employees to use on thetwo-factor authentication screen in My EPP, but they may use other authenticationapplications or browser plugins. Authentication applications are device specific i.e.Windows, iOS (Apple), and Android.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 17

If employees are currently limited as to which applications or browser plugins they mayinstall on their government furnished equipment they may utilize personal computers orsmartphones to install the available authentication applications.Note: Please be aware of the following in regards to using any authentication application: The NFC Contact Center (NCC) is not able to provide support for any authenticationapplications outside of what is provided via the EPP two factor setup information. Employees located outside of the United States cannot utilize SMS via internationalphone numbers to perform two factor authentication and should be directed to use anauthentication application.I can get an SMS text message, but I am still having problems. NCC can confirm the phone number currently setup for two factor by a given employee. With direction from an authorized Agency point of contact, NCC can reset the two factorSMS setup to allow an employee to set a new phone number for SMS authentication. Employees not receiving an SMS should contact their cell provider to confirm the SMS isnot being blocked from delivery. NFC has received a number of reports of T-Mobilecustomers and small cell carrier customers not receiving SMS until contacting theircarrier technical support for assistance. Please allow time to receive the authentication code via SMS before requesting a secondcode. Some issues have been identified due to users requesting multiple codes and notusing the latest code provided.Is there an alternate way to authenticate via e-Auth?Yes, NCC can set employees to eAuthentication only if the employee works for USDA, DoJ, orDHS; upon direction of an authorized Agency point of contact.I established two-factor authentication and don't remember whatinformation I used. Can you reset it for me?Yes. NCC can reset the entire two-factor setup of a given employee with direction from anauthorized Agency point of contact only.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 18

Why is NFC not allowing the use of email for the second factorauthentication?The Office of the Chief Information Officer (OCIO) has mandated that the two-factorauthentication process is in accordance with NIST standards as a means of strengtheningNFC's security posture. OCIO set forth guidelines for implementation and the use of email wasrestricted.If an employee is unable to navigate the two-factor authentication process,how can they obtain their information from My EPP?The employee must contact their HR Office.How do I contact NCC for assistance?You may contact NCC for assistance at 1-855-NFC4GOV (1-855-632-4468), from the hours of6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays). Pleasebe advised that you may experience extended hold times.National Finance Center13800 Old Gentilly RoadNew Orleans, Louisiana 70129Page 19

utilize an authentication application. NFC provides a list of possible authentication applications for employees to use on the two-factor authentication screen in My EPP, but they may use other authentication applications or browser plugins. Authentication applications are device specific i.e. Windows, iOS (Apple), and Android.

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