Managed IT Services Overview, Importance And Benefits - Veritis

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Managed IT ServicesOverview, Importance and Benefits

WhitepaperINDEX01. Introduction02. Defining Managed IT Services03. Why Managed IT Services?3.1 Core Business Focus3.2 Proactive Support3.3 Staying Ahead3.4 Improved Security04. Financial Benefits of Managed Services4.1 Enhanced User Productivity4.2 Reduced Infrastructure Costs4.3 Low Investments4.4 Scalability4.5 Improved Overall Productivity05. ROI From Managed IT Services06. In-house IT vs. Managed IT07. Conclusionc 2020 Veritis Group Inc

WhitepaperIntroductionThe global IT business landscape is evolvingrapidly with the increasing influx of innovative anddisruptive technologies.However, the businesses are overwhelmed by theIT and security demands that come with operatingin the modern IT world. Apart from regular patchmanagement and frequent tech upgrades, the ITteams must ensure that the services are secure andfollow governmental and regulatory compliancepractices.This caused a high influx of responsibility for theinternal IT teams, heightening the lack of time,resources and expertise needed to maintain optimalefficiency and reliability.At this juncture, Managed IT Services emerged as aneed of the hour for businesses as a solution to theireverchanging business needs.c 2020 Veritis Group Inc1

Defining Managed IT ServicesWhitepaperManaged Services or Managed IT Services refers to outsourcing/offloading theorganization's IT operations to an expert third-party organization, i.e., ManagedService Providers (MSPs). The MSPs take the responsibility of some or all sortsof IT needs including infrastructure, applications, security, and maintenance,among others.Why Managed IT Services?According to CompTIA’s 2016 Buying Guide forManaged Services, 64% of organizations are usingManaged Services.Moreover, the global Managed Service market isprojected to propel from USD 223.0 billion in 2020to USD 329.1 billion by 2025, at a CAGR of 8.1%.The developed economies like the USA andCanada are the major revenue contributors in theglobal Managed Services market.c 2020 Veritis Group Inc2

WhitepaperWhat Factors Made Managed IT Services so Important in US?Core Business FocusMSPs take care of all your IT services and processes soyou can stay focused on your core businessuninterrupted.Proactive SupportMSPs have a broad range of IT expertise to resolve issueseffectively. They employ the latest software tools andprocesses to proactively monitor endpoints to preventtechnical problems before they arise.c 2020 Veritis Group Inc3

WhitepaperStaying AheadMSPs ensure that your IT infrastructure is upgraded andupdated on par with the latest technological innovations,and helps you stay ahead of the curve.Improved SecurityMSPs put efforts to secure the IT infrastructure of yourorganization. It's not only about having adequate securitymeasures at disposal but also about defending andrecovering against any cyberattack. MSPs are abreastSECUREwith everchanging and challenging security landscapeand bring in the experience and expertiseEven though MSPs provide an excellent option for IT firms to improve their overall ITperformance, many organizations, particularly SMBs, consider it as a riskyinvestment.c 2020 Veritis Group Inc4

WhitepaperHowever, with MSPs, there are a host of benefits that directly translate into cost savings.Managed IT Services help organizations ensure that the right people and the rightresources are allocated in the best possible ways. This, in turn, provides financial benefits,regardless of whether you run a large or small business.Financial Benefits of Managed IT Services1. Enhanced User ProductivityAnnually, the average employee was losing 12.4 hours due to server downtime and6.2 hours for network downtime. These unplanned downtime costs organizationsUSD 58,118 for every 100 users. (Source: IDC)However, Managed IT Services help organizations in reducing server and networkdowntime by more than 85%.2. Reduced Infrastructure CostsMSPs take control of your infrastructure so that you can downsize the on-site infrastructure. Not only the cost of the hardware, but the organization can also see savings related to space, electric power, licensing, training, and consulting.c 2020 Veritis Group Inc5

WhitepaperAccording to IDC's study, the organizations saved USD 146,801 per 100 usersannually just on infrastructure-related costs.3. Low InvestmentsWith Managed IT Services, the organization’s necessity for the initial investments oftechnology costs is compromised. As the service is an operational expense ratherthan a capital expenditure, there is no need for high stakes for hardware and software upfront. You need to pay for the service through a low monthly investment.4. ScalabilityIn the rapidly changing digital landscape, businesses can experience a change at amoment's notice. So, the organizations are obliged to scale up and down based onthe changing business needs. Managed IT Service provides the ultimate flexibilityto the organization to expand and contract as and when needed.5. Improved Overall ProductivityManaged IT Services create a reliable, scalable and well-supported IT environmentthat helps in improving overall business productivity. According to IDC, theorganizations with Managed Services came up with an annual benefit of USD 229,511.c 2020 Veritis Group Inc6

Whitepaper2ReducedInfrastructure Costs3Low Investments4Scalability1Enhanced UserProductivityFinancial Benefits ofManaged IT Servicesc 2020 Veritis Group Inc5ImprovedOverallProductivity7

ROI From Managed IT ServicesWhitepaperWhile cost savings are perceived clearly from the above-mentioned section, Returnon Investment (ROI) is still an important aspect to know.According to the study by IDC, the organizations spent USD 274,326 per 100 users. Theyreceived benefits worth USD 888,085 per 100 users for a Net Present Value (NPV) of USD613,759. The companies received pay-back in under six months and an ROI of 224%.Net Present Value (NPV)ROI ----------------------------------InvestmentEven though Managed IT Services offer a hostof lucrative benefits, the companies shouldfirst assess 'In-house IT vs. Managed IT’ anddetermine which solution suits best.c 2020 Veritis Group Inc8

In-house IT vs. Managed ITWhitepaperIn-house ITAdvantages:The businesses have ultimate control of the crucial business dataEliminates the risk of third-party security breaches, cloud downtimeand any other business threatsFacilitates the availability of immediatesupport whenever the need arisesThe internal IT team will develop anin-depth knowledge of the firm's internalinfrastructure and systemsDisadvantages:Managing expenses is an uphillUnavailability of internal IT team canhamper productivityc 2020 Veritis Group Inc9

WhitepaperSmaller companies become overly reliant on a small IT team, which could leadto complicationsManaging own IT is entirely on the hook for the costs, maintenance and supportof the hardware and softwareManaged IT ServicesAdvantages:The businesses can see on-site resource savings related to floor space humanresource and infrastructure, among othersc 2020 Veritis Group Inc10

WhitepaperMSPs provide Service Level Agreements (SLAs) which further secure yourinterests in the deal as you’re covered legally for varying needsMSPs offer a broad scope of services which can address your business needsthat can change with timeMSPs offer value-added services that go beyond managing networks. They takeresponsibility for managing infrastructural spending and optimizing resourceutilization.The client will have the assurance of quality service on par with the SLAReplacing an MSP is easier than replacing the internal IT team if the offeredservices are below the expectationsDisadvantages:As Managed IT Services are provided remotely, they escalate the need forextensive cloud infrastructureOne of the significant issues with Managed IT Services is the availability ofMSPs when neededc 2020 Veritis Group Inc11

WhitepaperConclusionIT support team has become a non-negotiable investment in the present days.However, it should not be an investment that causes a dent in other crucial businessinvestments.Implementing Managed IT Services should positively impact your cost/profit margins.So, it’s imperative to take the time to find the right Managed IT Service Provider (MSP).c 2020 Veritis Group Inc12

Whitepaperc 2020 Veritis Group Inc

Managed Services, 64% of organizations are using Managed Services. Moreover, the global Managed Service market is projected to propel from USD 223.0 billion in 2020 to USD 329.1 billion by 2025, at a CAGR of 8.1%. The developed economies like the USA and Canada are the major revenue contributors in the global Managed Services market.

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