Features & User Guide - Astound

RCNBUSINESSPHONEwith Call ManagerFeatures &User Guide

Welcome toRCN Business Phonewith Call ManagerThank you for choosing RCN Business Phone as yournew telephone system.By partnering with RCN Business Services, you nowhave access to an advanced phone system with theinnovative calling and collaboration features you need tohelp you work more efficiently and be more productive.Please take a minute to review this guide. It willprovide you with the information you need to get themost out of your service.

5OverviewWith over 30 productivityenhancing tools and aneasy-to-use Web-basedapplication to control andmanage phone features andcalls, Business Phone withCall Manager is the perfectsolution to help businessesstay better connected withcustomers, suppliers andemployees.Please refer to the Table ofContents at the right forquick reference to theavailable features.Logging in:User Call Managermyphone.rcn.comUse your RCN Business Phone number andVoice Mail PIN to log into the Call Manager.Table of Contents6Business Phone AccessCommon Phone Access CodesCall Manager DashboardLogging into Call Manager8Voice Mail FeaturesAccessing Voice MailMessage Playback KeysE-fax1012Call Manager FeaturesMessages & CallsCall ManagerContactsSettingsCaller ID FeaturesCaller ID OverviewCaller ID BlockingCaller ID Permanent Blocking14Forwarding FeaturesForwarding DestinationsForwarding Settings on PhoneForwarding Settings in CallManager16Call Barring &Follow Me FeaturesTypes of Call BarringSetting Call Bar LevelsFollow Me Settings18Contact FeaturesSpeed DialClick-to-Dial

7BusinessPhoneAccessThis section providesinformation about thefeatures you can useto help you streamlinecommunication and workmore efficiently, includingstep-by-step instructions thatwill help walk you throughthe easy set-up process.You’ll learn how to log in toyour Business Phone’s CallManager, listen to Voice Mail,configure personal phonesettings, transfer calls, andactivate frequently usedshortcuts to maximizeyour service.Common PhoneAccess CodesLogging into Call Manager and Voice MailCreate a PIN (from yourbusiness phone)Access into Call ManagerFeatureActivateDeactivateAutomatic CallBack*66n/aStep 1: PressBlock Caller ID(per call)*67automaticStep 2: Follow instructions tocreate your PINStep 2: At login screen, enter your10-digit phone numberStep 3: Use PIN to access VoiceMail and Call ManagerStep 3: In the password field, enteryour 4 to 9 digit PINCall Forward*72 Number*73Do Not Disturb*78 or phone key*79 or phone keyVoice Mail*98 or phone keyn/aAnonymousCall RejectionCall ManagerCall ManagerBlock Caller ID(permanent)Call ManagerCall ManagerCall ForwardingRulesCall ManagerCall ManagerSimultaneousRingCall ManagerCall Manager*98Messages & CallsDisplay new and saved Voice Mail messages,missed calls, dialed calls and received calls.You can also play or delete messages.Step 1: Enter this URL in browser:myphone.rcn.comContactsManage your contactsand speed dials.Call ButtonInitiate call usingyour browserDropdownHelp MenuCall ManagerDashboardGet user instructionsfor all of the CallManager tabs andadditional tutorials.The dashboard gives quickaccess to the most frequentlyused information such as:SettingsCustomize thehandling of yourcalls, messages,notifications andreminders. Voice Mail messages Contacts Missed calls Call Forwarding optionsMissed Call LogClicking on a name or number gives youadditional options such as calling back.Call ManagerDefine how your incomingcalls are handled.

9Voice MailFeaturesAccessing Voice MailAccessing Voice Mail in Call ManagerAccess from YOUR Business LineVoice Mail in Call Manager allows user to play and view Voice Mail.Step 1: Access Call ManagerList of Voice MailsStep 2: Click Massages and CallsStep 3: Click Message TabMessagesAccess from ANY phonePlay ButtonStep 1: Dial your phone numberActionsDrop DownMenuClick to listento audio file ofVoice MailStep 2: Wait for greetingStep 3: Press Reply to Voice Mail Mark Voice Mail as new* Forward as Email(with Voice Mail as.wav file)Step 4: Enter your PINMessage Playback KeysPlayback Key FunctionKeyIncreases message volume6Incrementally increases messagevolume6 (pause) 6Slows playback speed7Incrementally slows playback speed7 (pause) 7Pauses playback (up to :20) audible“ping” sound will be heard during pause8Resumes playbackrepeat 8Increases playback speed9Incrementally Increases playback speed9 (pause) 9Date and time of message66Skips message back :0577Skips message forward :0599Voice MailPlaybackPopup WindowControl playback andsave, delete or closeeach Voice Mail Forward as Voice MailNew Voice MailButtonRecord and send newVoice Mail to the numberyou enter in boxE-faxWith E-fax, faxes can be downloaded as .pdf message to computer.Step 1: Access Call ManagerStep 2: Click Massages and CallsStep 3: Click FaxesThe playback keys, are only active during the playback ofa message. They are designed to help you listen to yourmessages, for example by skipping back a few secondsto repeat an important detail.Delete All ButtonDeletes entire Voice Mail box

11CallManagerFeaturesMessages & CallsContactsMessages & Calls displays new and savedVoice Mail messages. It also shows you:You can organize contacts and see extensions and short codes that are managedby the Business Group Administrator as well as: Missed Calls Create new contacts Dialed Calls Create groups of contacts (such as customers, personal, etc ) Received Calls I mport a CSV file from a program that can export a CSV file (such as Outlook inWindows or the Contacts App in OS X) Deleted Voice Mail messages Export contacts (In a CSV format for use in other programs) Create Speed Dials (such as 41 for 1-212-555-4141)Call ManagerAllows detailed configuration on how callsare handled. The other tabs available onthe Call Manager tab are: Forwarding – Forward all calls, if theline is busy, no answer, or if certaincallers call to a predetermined number Follow Me – Create rules to forwardcalls to find you at nearly any numberyou choose Screening – Allows you to put yourphone in “Do Not Disturb” mode, rejectcalls automatically from specifiednumbers or anonymous calls and lastlymake calls from certain numbers ringdistinctivelySettingsSettings allows you to configure your Call Manager account and phone with someadditional options. The other tabs available on the Settings tab are: Messages – Manage Voice Mail settings such as:-- How many seconds before Voice Mail picks up (default is 24 seconds)-- Forward a .wav file to an email address-- L og in options and what information is played by default when listening toVoice Mail-- R ecord a new greeting or different greetings for when your line is busy, callsoutside normal business hours or if they’re calling from your business group Calls – Additional call forwarding and blocking options as well as generaloptions such as Caller ID display on outgoing calls and auto-answer Click-to-Dialcalls Notification and Reminders – Where notification and reminders should be sent

13Caller IDFeaturesCaller IDCaller ID BlockingThis is standard Caller ID Service. It willdisplay both name and number of theincoming caller.Prevents your phone number and/or name from appearing on the display unit ofthe called party. “P” “Private” or “Anonymous” will show on their display units.ActivationCall ManagerDeactivation Call ManagerCaller ID Permanent BlockingActions in Call ManagerA permanent blocking service applied on your request. Caller ID Blocking willremain active at all times unless you deactivate this service before you place eachphone call.Step 1: Click SettingsStep 2: Click CallsStep 3: General Tab Withhold caller ID when making calls Display caller name for incoming calls Display caller number for incoming callsIf the called party has “Anonymous Call Rejection” your call will not be completedif the Caller ID Blocking feature is activated.Caller ID Blocking must be deactivated to be able to reach the called party. Afterdeactivating the Caller ID Blocking, ID and number will appear on the Caller ID ofthe called party.Per call DEACTIVATION of Caller ID Block (before you dial)*82 Phone NumberIf you have deactivated “Withhold Caller ID when making calls” you can stilltemporarily block your Caller ID Name and Number on a per call basis.Per call ACTIVATION of Caller ID Block (before you dial)*67 Phone Number

15ForwardingFeaturesForwarding DestinationsForwarding Settings in Call ManagerThe Call Manager tab in Call Managergives many different Call Forwardingoptions.Busy/No AnswerActions in Call ManagerForwards incoming calls to a specifiednumber, when the dialed number is busy.Click box to turn feature on. Clicking againremoves check and turns feature off.Selected CallerForwards incoming calls from numbers you select.Your configuration of unconditional, busy and delaycall forwarding will impact this setting.Step 1: Click Forwarding Normal Calls Anonymous VIP Unwanted Additional OptionsForwarding Settingson PhoneImmediatelyForwardClick box to turnfeature on. Clickingagain removes checkand turns feature off.Forward all calls if the line is busy,no answer or if certain callers call toa predetermined number. The CallManager gives you different CallForwarding options.Forwarding Phone OptionsKeyCall Forwarding Activation*72Call Forwarding Deactivation*73Unavailable Forward Calls Activation*63Unavailable Forward Call Deactivation*83ForwardingDestinationsDrop Down MenuYou can accesspreviously savedforwarding numbers inthis drop down menu.You can also choose“Other” and enter anynumber into the box.Forwarding DestinationsYou can enter commonly used forwarding phone numbersto be saved and accessed later in drop down menus.

17CallBarring &Follow MeFeaturesTypes of Call BarringFollow Me SettingsVarious levels of outgoing calls can beblocked via Call Manager:Also known as Enhanced Sim Ring, Follow Me settings allows you to configureadditional ring settings for your phone via your Web Portal account. LocalThis setting provides a way for you to configure additional numbers that will ringinstead of or as well as your own number, any of which can answer the call. National & Mobile International Premium Rate OperatorSetting Call Bar LevelsCall Barring Levels are established byyour Administrator to define the callingprivileges that will be assigned to eachindividual number.Actions in Call ManagerFollow not only allows additional numbers to ring but gives our customers theability to modify how long the call rings to each number.Step 1: Check the box The box stating “Forward calls you receive to one or more alternate destinations”must be checked to activate the feature.Step 2: Add Rule(s) Clicking the add rule button on the button left corner will result in a pop-box withinformation to enter. When entering rules you have a few factors that alter thecall flow. Destination-The number to which it rings (Select either “My Phone or “Other”). Length of ring- How long you want it to ring at the selected number (NOTE: 1 ringis approximately 6 seconds).Step 1: Click Settings Permit Forwarding- Forward calls you receive to one or more alternatedestinations.Step 2: Click Calls Description- This is an optional field in case you need to label your rules.Step 3: Click Call BlockingSelect/Deselect options as neededStep 3: Review Once you’ve entered your rules, you can review the grid displaying the call flowwhen your business line is called. Please keep in mind the sum of each stage in seconds must be less than thelength of time before Voice Mail answers the call. (Default is 24 seconds).Otherwise the Business Line’s Voice Mail will not capture the call.Step 4: Apply