BT Cloud Voice: Voicemail

Get the message –wherever you areBT Cloud Voice: voicemail

ContentsOverview of the service 3Getting started 4Messages 5Checking whether you have any messages Listening to, saving and deleting messagesPersonal options Choosing the message that greets your callers Choosing a different pinFax settings 6Using BT Cloud Voice voicemail Call Diversion Call Waiting Call Waiting and Call Diversion 7Help 92

1571Main menuMessagesPersonal optionsreplaysavedelete123789skip backpauseskipforwardgreetingmessageaccessPIN12This map gives you anoverview of the servicefor BT Cloud Voice125Main menufax3

GettingstartedUse the right type of phoneYou can use any Cloud Voice phone.Dial 1571To access Cloud Voice voicemail fromyour phone and follow the instructions.*Back to the previous instruction9Help4

MessagesChecking whether youhave any messagesYou’ll see the red message indicatorlight on your phone or have an emailto confirm you have a message.Listening to, saving and deletingmessagesCloud Voice voicemail will tell you how many new andsaved messages you have after you dial 1571.Use the buttons on your phone or speak into the handsetto tell Cloud Voice voicemail what you want to do witheach message.Messaging spaceCloud Voice voicemail saves up to 120 messages and willtell you if your storage is almost full.If someone calls when your message box is full, they’ll heara message to call back later.Time limitSaved messages will be automatically deleted after30 days. And new messages which haven’t been listenedto will automatically be deleted after six months.Main menuMessagesreturn callreplaysave012789skip backpauseskipforward1You can hang up at any time5

PersonaloptionsChoosing the messagethat greets your callersWhen you can’t answer your phone,Cloud Voice voicemail answers witha standard greeting asking yourcallers to leave a message for you.If you prefer, you can record your ownpersonal greeting.Your greeting can be up to oneminute long. Remember to press 2to save your new message.Personal greetingStandard greetingMain menuMain menuPersonal options2Personal options2Greeting message1Greeting message1Record greeting1Standard greeting2If you record your own message,remember that Cloud Voice voicemailtakes calls when you’re on the phoneas well as when you’re out or don’tanswer.Wait for toneYou can always revert to the standardgreeting if you want to.#recordlistenuse123re-recordExample message“ Thank you for calling. I can’t take yourcall right now, so please leave yourname and message after the tone andI’ll call you back as soon as I can.”*to cancelrecording andreturn togreeting menuContinues on next page6

Choosing a different PINFax settingsTo listen to your messages from a different phone, you’ll need your PIN. You canchoose a remote access PIN that’s easy for you to remember after dialling 1571.You can turn fax reception on or off. Option one turnsit on and option two turns it off.For the security of your Cloud Voice voicemail service, you won’t be able tochoose a PIN with simple sequences like 1234.You can only change your PIN from your own phone.Main menuon12Personal optionsFax settings2PIN--52-Enter PINoff12changesuppressionoptionsYou can hang up at any time*Back to the previous instruction9Help7

Using BT Cloud Voice voicemailCall Diversion1. If you divert all your callsCalls are diverted to the number you’vechosen straight away.Someone calls youThe call is divertedto the numberyou’ve chosen2. If you divert calls that you don’t answerCalls are diverted to the number you’vechosen. Cloud Voice voicemail takes any newcalls when you’re engaged.3. If you divert calls when you’re engagedCalls are diverted to the number you’vechosen. Cloud Voice voicemail takes any callsthat you don’t answer.Someone calls youSomeone calls youCall Diversion ringing periodRinging periodYou’re alreadyon a callThe call goes tovoicemailYou don’t answerYou’re alreadyon a callYou don’t answerThe call is divertedto the numberyou’ve chosenThe call is divertedto the numberyou’ve chosenThe callerhears theringing toneThe call goes tovoicemailYou can hang up at any timeContinues on next page8

Call WaitingCall Waiting and Call DiversionIf you’re on the phone when a new call is incoming, you’llhear the Call Waiting beeps. You can press Recall to answerthe call before it goes to voicemail.The services work together in the same way as BT Cloud Voice and CallDiversion unless you divert calls that you don’t answer. You’ll then choosebetween taking the new call or letting it go to voicemail.You can set the BT Cloud Voice ringing period to ‘long’ togive yourself more time to answer.Someone calls you while you’re on the phoneSomeone calls youBT Cloud Voice ringing periodBT Cloud Voice ringing periodYou can hear the Call Waiting beeps and thecaller hears the Call Waiting messageYou’re engagedon a callYou don’t answerthe new callYou answer thenew callThe call goes tovoicemailUse the Recall buttonto handle your callsIf a customer ignores their Call Waiting and the callerleaves a message in the Cloud Voice mailbox, there are no‘message alert’ attempts for the customer.You can hang up at any timeYou answerYou hear the Call Waitingbeeps and the caller hearsthe Call Waiting messageYou don’t answerthe new callYou don’t answerThe call is divertedto the numberyou’ve chosenYou use Recall totake the new callThe call goes tovoicemail9

HelpYou can find out more information about BT Cloud Voice onbtbusiness.custhelp.comOr you can contact our IP Comms Service Hubs on0800 389 0537Click here to read our Privacy policyOffices WorldwideThe services described in this publication are subject to availability and maybe modified from time to time. Services and equipment are provided subject toBritish Telecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract. British Telecommunications plc 2019. Registered office: 81 Newgate Street,London EC1A 7AJ. Registered in England No. 1800000.April 202010

Using BT Cloud Voice voicemail Call Diversion 1. If you divert all your calls Calls are diverted to the number you've chosen straight away. 2. If you divert calls that you don't answer Calls are diverted to the number you've chosen. Cloud Voice voicemail takes any new calls when you're engaged. 3. If you divert calls when you're engaged