Stellar Shipping Guide - Seattle Made

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Stellar Shipping GuideTo avoid any shipping delays or errors, shipping labels must be created using FedEx Ship Manager atfedex.com.FedEx help is available at fedex.com or call FedEx Customer Service at 1.800.GoFedEx (1.800.463.3339). Thefollowing screen shots are samples created using fedex.com and are designed to assist you.To ship with FedEx Ship Manager at fedex.com,you will need Internet access, an inkjet or laserprinter.Go to fedex.com.Enter your user ID and password Stellar createdand provided to you.Click “Login”You will have the ability to change the password – refer topage 5 & 6 for instructions.Section “From” This will default to your shippinglocation. Verify information is correct.1

Stellar Shipping Guide (cont’d)Section “To” Select appropriate receiving location from thedrop down menu and information willautomatically populate with one of Stellar’sdesignated addressesSection “Package & Shipment Details” Ship date: The ship date defaults to today’sdate. A future date can be entered. No. of packages: Enter the total number ofpackages in your shipment, or choose thenumber using the drop down. Weight: Enter the total weight of the package.If multiple packages in your shipment, you mustenter the weight for each package (refer to theyellow insert). Declared Value:DO NOT ENTER A DECLARED VALUEIf a declared value is entered, you will becharged back the cost of coverage. Service type: Default is “FedEx Ground” Package type: Your Packaging2

Stellar Shipping Guide (cont’d)Section “Billing Details” Bill Transportation to: Defaults to “ Your reference: Defaults to " If you have more than one shipping location,select the appropriate VENDOR ID from the dropdown in the P.O. no. field.Please do not ship multiple POs in a single carton.Section “Complete your Shipment” Click “Ship”Print label and attach to package3

FedEx ShippingAdministrationUser initiated password changeChanging your password1. Log in to FedEx Shipping Administration2. From the shipping window, click My Profile near the top of the screen.3. At the Login & Contact Information screen, click Edit.4

FedEx Shipping AdministrationUser initiated password change (cont’d)4. Enter your current password, your new password and confirm the new password by entering it a secondtime. Finally enter your answer to the secret question (the first time around, your entry is recorded forfuture use) and click Save.And that’s all there is to it!5

Overview of Customer Support OptionsUseful Resources for Vendors Using FedExFedEx Activation DeskDedicated support for vendors shipping via FedEx. When contactingthe FedEx Activation Desk, please provide the name of the companythat specified the use of FedEx for their inbound shipments.FedEx U.S. Customer ServicePickup scheduling, tracking, drop-off locations, rates, supplies, newaccount setup, package returns, package charges, general information.FedEx Freight Customer SupportPickup scheduling, truckload, LTL, volume/backhaul and freightforwarding services information.1.866.xxx.xxx (toll-free)Monday through Friday, 8 a.m. - 5 p.m. 93.4585 (toll-free)www.fedexfreight.comFedEx LTL International (Canada)1.866.393.4685 (toll-free)FedEx International Customer Service1.800.GoFedEx1.800.463.3339(say "international services")Rates, tracking, pickup scheduling, Harmonized Codes, general shippinginformation.FedEx Billing Online SupportAssistance with accessing or navigating FedEx Billing Online1.800.GoFedEx 1.800.463.3339(say “billing")FedEx Customer Technical SupportAssistance with FedEx shipping solutions, including FedEx Ship Manager atfedex.com, FedEx Ship Manager hardware or software and FedEx ShipManager Enterprise.FedEx Customer Claims and Revenue ServicesAssistance with claims, credits and refunds, invoice copies, billinginquiries, and duty and tax inquiries.FedEx Dangerous Goods - Hazardous MaterialsInformation on shipping dangerous goods (Express service) orhazardous materials (Ground service), including regulatoryrequirements and shipping forms.FedEx Regulatory 9(say "claims")1.901.434.3200 (Hotline) or1.800.463.3339(say“dangerous goods”)1.800.851.3336U.S. export documentation and customs requirements worldwide.6

Assistance with FedEx shipping solutions, including FedEx Ship Manager at fedex.com, FedEx Ship Manager hardware or software and FedEx Ship Manager Enterprise. 1.877.339.2774 FedEx Customer Claims and Revenue Services Assistancewithclaims, creditsand refunds,invoice copies,billing inquiries, and duty and tax inquiries. 1.800.GoFedEx 1.800.463 .

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