MTAT.03.231 Business Process Management (BPM) (for Masters Of IT .
MTAT.03.231Business Process Management (BPM)(for Masters of IT)Lecture 10: Process Monitoring and MiningMarlon Dumas(based on lecture material by Wil van der Aalst and AnaKarla Alves de Medeiros http://www.processmining.org)
Business Process Lifecycle Management Process identification Process modelling (as-is)Process analysisProcess improvement (to-be)Process implementationProcess executionProcess monitoring/controlling22
Process Monitoring and tiationProcessMonitoring &ControllingAnalysisProcessexecution Michael zur Muehlen3
Types of Process Monitoring Runtime Monitoring (Business Activity Monitoring)– Viewing the load of the process– Identifying problematic cases– Identifying late cases (risk of missing deadlines), etc. Post-mortem Monitoring (aka Business Process Analytics)– Performance KPIs: cycle times, resource utilization, error rates, – Identification of bottlenecks See for example:– BizAgi BAM: http://wiki.bizagi.com/en/index.php?title Analysis Reports BAM– Analytics: http://wiki.bizagi.com/en/index.php?title Analysis Reports Analytics4
Process Monitoring: DashboardsProcess CycleTimeof OrderProcessingProcessFrequencyof OrderProcessingProcess Cycle Timeof Order Processingsplit up to differentPlantsIDS (2003)5
Beyond Monitoring – Process Mining2) process model3) organizational model1) basicperformancemetrics4) social network5) performancecharacteristics6) auditing/securityIf then www.processmining.org6
Process Mining Tools ARIS Process Performance ManagerPallas Athena ReflectOneFujitsu InterstageProM7
Process Mining – The ProM Frameworkwww.workflowcourse.com8
Starting point: event logsevent logs, audittrails, databases,message logs, etc.unified event log(MXML or XES format)9
Event Log: Mining XML (MXML) formatwww.processmining.org10
Event Log: Mining XML (MXML) formatwww.processmining.org11
Event Log: Mining XML (MXML) formatwww.processmining.org12
attributes ofan eventend ofactivitystart ofstart ofactivityprocessinstance13PAGE
Process discoveryαalgorithmwww.processmining.org14
Process Discovery – Quick ExerciseCaseID Task Name OriginatorTimestampCaseIDTask NameOriginator1File FineAnne20‐07‐2004 14:00:00 3 Reminder2File FineAnne20‐07‐2004 15:00:00 2Process Payment system22‐08‐2004 09:05:001Send Billsystem20‐07‐2004 15:05:00 2Close casesystem22‐08‐2004 09:06:002Send Billsystem20‐07‐2004 15:07:00 4 ReminderJohn22‐08‐2004 15:10:003File FineAnne21‐07‐2004 10:00:00 4 ReminderMary22‐08‐2004 17:10:003Send Billsystem21‐07‐2004 14:00:00 4Process Payment system29‐08‐2004 14:01:004File FineAnne22‐07‐2004 11:00:00 4Close Casesystem29‐08‐2004 17:30:00Send BillProcess1 Paymentsystem22‐07‐2004 11:10:00 3 ReminderJohn21‐09‐2004 10:00:00system24‐07‐2004 15:05:00 3 ReminderJohn21‐10‐2004 10:00:001system24‐07‐2004 15:06:00 3Process Payment system25‐10‐2004 14:00:00Mary20‐08‐2004 10:00:00 3Close Case25‐10‐2004 14:01:004Close Case2 ‐08‐2004 10:00:0015
Conformance testingwww.processmining.org16
Conformance Checking Compare process model and event log:highlight deviations and measure conformance. Compare constraints/business rules and eventlogs: check e.g. the 4-eyes principle.17
ProM e.com18
Advanced Features: Decision mining19
Advanced Features: Social networkmining20
Social networks based on hand-over of work21
Business Process Management (BPM) (for Masters of IT) Lecture 10: Process Monitoring and Mining . Business Process Lifecycle Management 2 . 3 Process design Process execution Imple- mentation Process design Process execution (Re-) implemen- tiation Process Monitoring & Controlling
MTAT.03.174 Project Management Lecture 6: Resource Allocation Hughes B., Cotterell M., Software Project Management, Fifth Edition, McGraw-Hill Higher education, 2009 Chapter 8 203 How to map the activity plan to available resources Allocation of resources leads to - Review and modify the activity plan - Revise stages
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