The Total Economic Impact Of Cisco Webex Meetings Devices

1m ago
1.35 MB
30 Pages
Last View : 4d ago
Last Download : n/a
Upload by : Aydin Oneil

A Forrester Total Economic Impact Study Commissioned By CiscoOctober 2019The Total EconomicImpact Of CiscoWebex Meetings DevicesCost Savings And Business BenefitsEnabled By Webex Meetings Devices

Table Of ContentsExecutive SummaryKey Findings12TEI Framework And Methodology5The Webex Meetings Devices Customer JourneyInterviewed OrganizationsKey Challenges6Solution Requirements7Key Results7Composite Organization8Analysis Of BenefitsProductivity Increase From Reduced Time Starting Meetings1010Travel Cost Savings14Productivity Increase Due To Reduced Travel Time BetweenMeetings16IT Hardware And Software Cost Avoidance18Unquantified Benefits19Flexibility21Analysis Of CostsSoftware License FeesProject Director:Amy Harrison662222Cost Of Webex Devices22Training And Administration Costs23Increased Bandwidth Costs24Financial SummaryAppendix A: Total Economic ImpactAppendix B: Endnotes252627ABOUT FORRESTER CONSULTINGForrester Consulting provides independent and objective research-basedconsulting to help leaders succeed in their organizations. Ranging in scope from ashort strategy session to custom projects, Forrester’s Consulting services connectyou directly with research analysts who apply expert insight to your specificbusiness challenges. For more information, visit 2019, Forrester Research, Inc. All rights reserved. Unauthorized reproductionis strictly prohibited. Information is based on best available resources.Opinions reflect judgment at the time and are subject to change. Forrester ,Technographics , Forrester Wave, RoleView, TechRadar, and Total EconomicImpact are trademarks of Forrester Research, Inc. All other trademarks are theproperty of their respective companies. For additional information, go

Executive SummaryCumulative BenefitsOf Webex Meetings DevicesBenefit attributed to the valuederived from adding devices to aWebex meetings install45% of total benefitsROI450%Organizations strive to have intimate relationships with customers,prospects, and employees. To do this, technology leaders must find waysto share more information in more engaging ways. Cisco providescollaboration tools designed to create a broadly available experience to itsusers. Webex meetings software, including Webex Meetings and WebexTeams, used together with video devices, such as Webex Room Kits orWebex Boards, offers the opportunity for groups to meet, focusing on thecontent of the meeting, not the technology powering it.One senior manager of technology services told Forrester: “We have over650,000 internal clients, and Cisco Webex Boards combined with Webexmeetings software allows us to have a really clean experience. The futureis Business-to-business video that we will leverage to interact with ourcustomers. You just want to very quickly push a button, have aconversation, and get it done and move on about your day.”Cisco commissioned Forrester Consulting to conduct a Total EconomicImpact (TEI) study and examine the potential return on investment (ROI)enterprises may realize by deploying Webex meetings devices together.While Webex meetings devices offer value when used on their own,customers experience an incremental uplift when the technologies areused in combination. The purpose of this study is to provide readers with aframework to evaluate the potential financial impact the combination ofWebex meetings devices together brings to their organizations.Some examples of the improved experience using Webex meetings devices together include:Benefits PV 26 millionNPV 21.3 millionPayback 3 months Using the Webex Meetings or Teams apps to effortlessly pair with,start or end a meeting, or wirelessly share content on a Webexdevice (such as Webex Board, Room Kits or DX80). 1 Using your Webex device to dial into a Webex Meetings or Teamscall through a variety of ways: clicking the Webex button, clickingon a URL, entering personal meeting rooms, or having themeeting call your device. Transferring an ongoing Meetings or Teams call from a mobiledevice onto a room based Webex device mid-meeting or takingthat meeting with you on your mobile device if you have to leavethe meeting early.To better understand the benefits, costs, and risks associated with thisinvestment, Forrester interviewed several customers with years ofexperience using Webex meetings devices. Prior to using Webexmeetings devices together, interviewees reported spending more timethan they wanted just connecting to meetings. After pairing Webex deviceswith meeting software, users were able to start meetings almost instantly.Why did you choose to deploy both Webex meetings and devices?“The native integration. The fact that it’s all one development strategy makesthe software and the hardware interact so much cleaner. The experienceitself is a lot simpler and much better.”Senior manager, enterprise technology services, financial services1 The Total Economic Impact Of Webex Meetings Devices

Key FindingsProductivity increase from timesavings using both Webexmeetings devices to runefficient meetings 8.58MTravel cost savings:100% attributable toadding meetings devices 3.54M“With the click of a link, themeeting starts in just a couple ofseconds on the device. If youconnect from your app on youriPhone, you simply put it next tothe Webex Board, and itrecognizes you. It’s all about theusability; the many ways you canconnect to meetings has becomeeasy.”IT business analyst, high techWe asked interviewees to discuss the value they received from deployingWebex meeting software together with devices. While the quantifiedbenefits reflect the combined value, one interviewee expressed thissentiment: “Our collaboration efforts were about 50% more successful dueto implementing the Webex devices. The Boards and Room Kits allowedthe frequent users of Webex Meetings and Teams the simplified ability torun meetings with video, but also gave everyone native wireless sharingcapabilities, which was a massive improvement over sharing the wire orinstalling some software to use a dongle. Combine that with the integrationto Webex Meetings, and we had amazing success.”Quantified benefits. The following risk-adjusted present value (PV)quantified benefits are representative of those experienced by thecompanies interviewed:› Productivity increase from reduced time starting meetings. Bywalking into a room and simply clicking the big green button or holding aphone next to a device, customers interviewed for this study describedstarting meetings as easy and seamless. Users were able to regain 8minutes of productive meeting time. Over three years, this saved over 21.3 million dollars in productivity costs.› Travel cost savings. After organizations got a taste for how real thevideo and holistic collaboration experience was, they started exploringways to reduce travel costs. Interviewees reported IT teams choosing tohold annual meetings virtually instead of in-person, saving over 100,000 in their first year.› Productivity increase due to reduced travel time between meetings.Organizations with campus-like environments or that have clusters ofcorporate office buildings in various parts of town reported anywherefrom 15- to 45-minute drive time savings from internal meetings. Whenmultiplied across an organization, the productivity boost equated to morethan 2.7 million dollars.› IT hardware and software cost avoidance. IT executives repeatedlyreported being able to eliminate telephony costs in addition to repetitivecollaboration tools. This saved more than 727K over three years.As part of this analysis, we asked interviewees what percentage of valuethey would attribute to the use of devices, in combination with Meetings orTeams. Responses ranged from 40% to 50%, with interviewees stating thatthe addition of hardware made their experiences that much more valuable.For this reason, Forrester assigned a 45% value to the addition of devicesto a Meetings or Teams install. These enhancements include functionalityexamples such as:› Best overview, speaker tracking, and face recognition. Automaticallydetects meeting participants by name, placing a nameplate beneaththeir face; switches between active speakers and provides ideal framingso participants see vivid images of speakers.› Portability of meetings. Ability to use devices to start and end meetingsand move meetings from room devices to mobile devices and viceversa.› Uninterrupted workflow. Whiteboarding and notations saved in thesecure, shared teams space.2 The Total Economic Impact Of Webex Meetings Devices

Unquantified benefits. The interviewed organizations experienced thefollowing benefits, which are not quantified for this study:› Configuration flexibility. Interviewees described it as a win that Ciscooffers so many different configuration options. Customers are not forcedto discard their previous technologies that still have lifetime value. “Wedeployed Webex Meetings and Teams to all of IT, and we introduced thisconcept of team chat and team meeting, and it really clicked. For me,the light went on when I saw all the integration with meetings and whatwe can do with Webex. We carried on, and we deployed a Room Kit orWebex Board to every single conference room in the organization. Forus, it was full steam ahead.”› Data-driven facilities planning. Facilities organizations can now utilizedata to understand exactly what kind of meeting spaces their companiesrequire. Reporting tools from Cisco Webex Control Hub show who wasin the meeting, activity, duration, etc. Companies are using this for spaceplanning purposes, to build out exactly the kind of spaces their usersneed.“The business loves the fact thatthey can communicate andcollaborate on any deviceanywhere. People love Webexand the integration it provides.They love the big green buttonwhen they walk in the room andthey’re able to just click it, startthe meeting, and not remembercodes and passwords andmeeting numbers.”Senior director of infrastructure andoperations, healthcare› Changing customer experiences. This seamless collaborationexperience gives companies the opportunity to change the way theyinteract with their customers and prospects. The ability to connect withcustomers face to face with one push of a button allows employees tobetter understand what their customers are experiencing in the moment.› Collaboration that works. Siloed organizational structures exist in mostcompanies, and business schools identify it as a top challenge. Allowingemployees to make connections by seeing and reading faces allows formore human relationships and less digital text bombs being tossed overwalls. Because of the ease of clicking the big green button from anydevice to start a meeting, interviewees saw a rapid adoption of thesecollaboration technologies.› Better handoffs and faster time-to-problem-resolution. Companiescan leverage spaces in Webex Teams to access whiteboard sessionscreated on Webex Boards and share amongst the global teams.Handoffs are much easier because all communications and documentsare stored in a shared, secure place.› Mobile workforce enablement. Enterprises are increasingly allowingfor more flexible schedules and working environments. Intervieweesdescribed how they are training their workforces to connect to meetingsfrom any device, to break down barriers between technology andproductivity. The simplicity afforded by being able to start meetings andshare content from a mobile device or to connect to a Webex videodevice makes movement between the home office and work officeeffortless.› Data security. Regulatory environments require companies to havecomplete control of their data, which becomes increasingly difficult in aglobal enterprise. CIOs must ensure users comply with safe datastorage practices. By using Webex Meetings and Teams, users willalways have the appropriate access to the encrypted companysanctioned file storage.Costs. Organizations chose the combined solution of Webex meetings devices because of the clear, consistent user experience it provides. Justas compelling was the flexibility in configuration of device choicesavailable. The interviewed organizations experienced the following riskadjusted PV costs:3 The Total Economic Impact Of Webex Meetings Devices

› Three-year Webex meetings license fees totaled 2.57M. The peruser, per-year license costs included both access to Webex Meetingsand Teams software.› Webex devices cost 1.68M. A combination of Webex Room Kits,Webex Boards, and other collaboration devices allowed for a flexibleconfiguration.› Training and administration cost 438K over three years. Training,and the cost of one FTE, totaled a risk-adjusted PV of 438K. Someorganizations chose to manage these processes with existingheadcount, eliminating the need for this cost.› Increased bandwidth cost 50K. While companies report trends ofbandwidth requirements doubling every year, increased video does drivean uptick in bandwidth needs.Forrester’s interviews with five individuals from four existing customersand subsequent financial analysis found that a composite organizationbased on these interviewed organizations experiences benefits of 14,333,560 while using Webex Meetings and/or Teams alone andexperiences a 45% uplift when Webex devices are added. For thecomposite organization, this results in total combined benefits of 26,061,018 over three years versus costs of 4,739,447, adding up to anet present value (NPV) of 21,321,571 and an ROI of 450%.4 The Total Economic Impact Of Webex Meetings Devices

TEI Framework And MethodologyFrom the information provided in the interviews, Forrester has constructeda Total Economic Impact (TEI) framework for those organizationsconsidering implementing Webex meetings devices.The objective of the framework is to identify the cost, benefit, flexibility, andrisk factors that affect the investment decision. Forrester took a multistepapproach to evaluate the impact that Webex meetings devices can haveon an organization:The TEI methodologyhelps companiesdemonstrate, justify,and realize thetangible value of ITinitiatives to bothsenior managementand other keybusinessstakeholders.DUE DILIGENCEInterviewed stakeholders and Forrester analysts to gather data relative tothe increased efficacy of Webex meetings devices when used together.CUSTOMER INTERVIEWSInterviewed five individuals from four organizations using Webex meetings devices to obtain data with respect to costs, benefits, and risks.COMPOSITE ORGANIZATIONDesigned a composite organization based on characteristics of theinterviewed organizations.FINANCIAL MODEL FRAMEWORKConstructed a financial model representative of the interviews using theTEI methodology and risk-adjusted the financial model based on issuesand concerns of the interviewed organizations.CASE STUDYEmployed four fundamental elements of TEI in modeling the impact ofWebex meetings devices: benefits, costs, flexibility, and risks. Given theincreasing sophistication that enterprises have regarding ROI analysesrelated to IT investments, Forrester’s TEI methodology serves to provide acomplete picture of the total economic impact of purchase decisions.Please see Appendix A for additional information on the TEI methodology.DISCLOSURESReaders should be aware of the following:This study is commissioned by Cisco and delivered by Forrester Consulting. Itis not meant to be used as a competitive analysis.Forrester makes no assumptions as to the potential ROI that otherorganizations will receive. Forrester strongly advises that readers use their ownestimates within the framework provided in the report to determine theappropriateness of an investment in Webex meetings devices.Cisco reviewed and provided feedback to Forrester, but Forrester maintainseditorial control over the study and its findings and does not accept changes tothe study that contradict Forrester’s findings or obscure the meaning of thestudy.Cisco provided the customer names for the interviews but did not participate inthe interviews.5 The Total Economic Impact Of Webex Meetings Devices

The Webex Meetings Devices CustomerJourneyBEFORE AND AFTER THE WEBEX MEETINGS DEVICES INVESTMENTInterviewed OrganizationsFor this study, Forrester conducted five interviews with Webex meetings devices customers. Interviewed customers include the following:INDUSTRYREGIONINTERVIEWEEEMPLOYEE SIZEHigh techHeadquartered in New YorkProduct owner, cloudcollaboration technology100,000 employees in 170countriesHigh techHeadquartered in New YorkIT business analyst100,000 employees in 170countriesHealthcareHeadquartered in Lachen,SwitzerlandSenior director of IT8,000 employees in over 80countriesFinancial servicesHeadquartered in New YorkSenior manager, enterprisetechnology services14,000 employees with over100 officesHealthcareHeadquartered in NorthCarolinaSenior director,infrastructure andoperations1,500 employees in 22offices globallyKey Challenges› Inconsistent quality of experience. The senior director ofinfrastructure described with disdain the cries from employees abouttheir previous toolset before they deployed Webex Meetings andTeams. “The No. 1 complaint was that online meetings suck. Peopleconsistently dropped off listening to garbage audio, or the mute featuredidn’t work, or it took them 15 minutes to start every single meeting.Time and time again, we saw it. It’s just ridiculous how inconsistent thattool operated.”› Loyalty to niche solutions that didn’t translate to ubiquitousconference experience. As with many technology solutions, differentbusiness groups tried and adopted various point solutions anddeveloped a loyalty to them. While one solution may provide anexcellent desktop experience, it was cumbersome to join from aconference room or mobile phone.“We did an evaluation, and welooked at all our tools. I knowthis is not unique to us, but wehad a whole page of differentcollaboration tools that are outthere, and nobody knowswhich one they should beusing. It’s disruptive. It will beneat to see when everybody’son one common platform howthis transforms.”Senior manager, enterprisetechnology services, financialservices› Multiple choices of tools creating chaos. Every intervieweedescribed the pain of getting a meeting started, whether it was fiddlingwith the cables or choosing the right tool. With Webex meetings devices, employees now understand they just need to click the greenbutton from their mobile or Webex devices.“Every single time people get into a conference room, there’s just so much fumbling going on, and people arenot sure how to join the meeting. Which of our three collaboration tools am I supposed to use? Now, everyoneknows it’s a Webex meeting.”Senior director of infrastructure and operations, healthcare6 The Total Economic Impact Of Webex Meetings Devices

› It’s expensive to run redundant tools. For every tool in anorganization, there are license fees and support costs. Byconsolidating tools, organizations reduced their overallcommunications costs. One interviewee listed off all the tools theorganization was paying for; the organization was spending anestimated extra 200,000 per year that it eliminated.Solution RequirementsThe interviewed organizations searched for a solution that:› Is easy to use and works well every time.› Provides consistent quality and a single platform for collaborating.› Allows customers to leverage their existing infrastructure investmentsbut still provides the same cohesive experience.› Enables employees and customers to join meetings easily with thesame access to secure collaboration tools.› Complies with organizational security requirements.After an extensive request-for-proposal (RFP) and business caseprocess evaluating multiple vendors, the interviewed organizations choseWebex meetings devices and began deployment:› Three out of four organizations are completely cloud based, but oneorganization has a hybrid solution for its Webex deployment.“Our desired outcome was thatwe wanted easy, single-buttonpush meetings. We wantedboth software and hardwarethat would work well togetherfor immersive meetingexperiences. And we alsowanted to start to drag downsome of the need to havepeople physically present in anoffice location to have aneffective meeting.”Senior manager, enterprisetechnology services,financial services› Three organizations chose to standardize on Webex Boards in theirnew built-out conference rooms. The other chose to leverage existinginvestments in screens and underlying infrastructure but deployedWebex Room Kits in that scenario. Finally, all four organizations wereusing Webex Meetings and Teams software along with Webex devices.Key ResultsThe interviews revealed key results from the Webex meetings devicesinvestment:› It enabled remote work organizational structures. Video is a gamechanger for creating team connections. The senior director of ITdescribed how the Webex Teams spaces created in conjunction withcrisp video enables his ability to manage his team. “We are a prettymuch virtual organization, and we have folks that report into each otherfrom all areas of the country. Webex Meetings actually enabled thatorganizational structure. As an example, five of my direct reports areremote, and they have pretty big responsibilities. If it wasn’t for theability to have an immersive video experience like this and be able toad hoc meet in our Teams spaces, it wouldn’t work.”7 The Total Economic Impact Of Webex Meetings Devices“Just this morning, I happenedto be in the room before themeeting started and the voiceof Webex came on and said,‘Would you like me to start thismeeting for you?’ And I said,‘Okay,’ and it started themeeting. I mean, it can’t beany easier now.”Senior director, infrastructure andoperations, healthcare

› It just works. Consistently, each interviewee described how theirorganization’s users were happy with their experiences and how mucheasier meetings became when they used the Meetings or Teamssoftware in combination with the Webex Boards or on their personaldevices. One user didn’t just talk about it; they provided proof. Figure 1shows the rapid adoption of video meetings. The dark blue shows theincrease in total meetings being held in Meetings or Teams while thelight blue bar shows the rapid increase of meetings utilizing video. Byadopting and using these technologies, companies are actually able torealize the productivity benefits, including improved adoption andusage, described in this case study. Interviewees discussed howprevious attempts at collaboration initiatives failed because thetechnology worked inconsistently or was just too cumbersome.Figure 1It enabled cost savings. Every interviewee described being able toreduce overall costs for collaboration technologies, including a significantreduction in public switched telephone network (PSTN) charges. Oneinterviewee reported saving 50,000 per year on session initiationprotocol (SIP) trunks and 41,000 per month on redundant collaborationtools. When creating an internal business case to roll out Cisco Webexmeetings devices, the customer reported saving 35% of theorganization’s previous spend per month.Composite OrganizationBased on the interviews, Forrester constructed a TEI framework, acomposite company, and an associated ROI analysis that illustrates theareas financially affected. The composite organization is representativeof the four companies that Forrester interviewed and is used to presentthe aggregate financial analysis in the next section. The compositeorganization that Forrester synthesized from the customer interviews hasthe following characteristics:8 The Total Economic Impact Of Webex Meetings Devices

Description of composite. The global, multibillion-dollar, business-tobusiness organization provides sales, customer support, andservice/warranty support for its products and services in high volume.The organization has a strong brand, global operations, a large partnerprogram, and direct customer base. Creating strong customerrelationships is its top priority, followed by a commitment to have adedicated and engaged workforce.Deployment characteristics. The organization has global operationsacross 45 remote offices and just over 10,000 employees. The companyis growing and plans to expand both its regional and national officelocations. It also has a 10% work-from-home population and embracesthis trend. Of the employee population, 50% are information workers whoregularly attend meetings. Of those 50%, 10% are senior leaders whoprimarily spend their days in meetings. Finally, the company has atradition of a monthly all-employee meeting in which all offices streaminto headquarters.Key assumptions10,000 employeesCampus-like HQ45 remote offices50% information workerpopulation1,000 senior-levelemployees“The Webex Boards are the icing on the cake for Teams. Teams itself is a great software with a goodamount of potential still, but the Boards really bring the experience to life. Let’s not forget about themobile app. All three combined are a great experience, consistent, allowing you to truly be mobile andnot lose out on the experience. I would say that the hardware gives us more than 40% more success.”Senior manager, enterprise technology services, financial services9 The Total Economic Impact Of Webex Meetings Devices

Analysis Of BenefitsQUANTIFIED BENEFIT DATA AS APPLIED TO THE COMPOSITETotal BenefitsRef.BenefitYear 1Year 2Year 3TotalPresentValueAtrProductivity increase from reduced timestarting meetings 7,660,800 7,660,800 7,660,800 22,982,400 19,051,276BtrTravel cost savings 1,164,960 1,499,904 1,656,000 4,320,864 3,542,822CtrProductivity increase due to reducedtravel time between meetings 1,101,600 1,101,600 1,101,600 3,304,800 2,739,516DtrIT hardware and software costavoidance 292,500 292,500 292,500 877,500 727,404 10,219,860 10,554,804 10,710,900 31,485,564 26,061,018Total benefits (risk-adjusted)45% of total benefits is attributable tothe addition of Webex devices to aMeetings or Teams deploymentProductivity Increase From Reduced Time StartingMeetingsInterviewed organizations all reported a reduced time savings in startingmeetings. Depending on their legacy collaboration technology, the waysgroups saved time included:› Reduced searching for cords and physically connecting to a screen.› Enabled easier meeting startup with one button and/or voice assistant,which asks users to start the meeting.10 The Total Economic Impact Of Webex Meetings Devices 11,727,458The table above shows the total of allbenefits across the areas listed below,as well as present values (PVs)discounted at 10%. Over three years,the composite organization expectsrisk-adjusted total benefits to be a PVof more than 26 million.

› Enhanced connections with remote team members because they couldsee attendees’ faces and names in the room quickly and easily.The high-tech IT business analyst said: “I can see the statistics of howfast the client is able to connect to a meeting. So, in most casessomething like 2 to 4 seconds. Joining is as easy on Webex Board as it ison a PC. There are so many ways of connecting, so if you join from theapp or you have your iPhone, then you can just put it on a Webex Board.It’s all about the usability, and the fact that there are so many differenteasy ways can you connect to a meeting.”Companies reported ease of use significantly contributed to the rapidadoption of Meetings and Teams: “Ease of use where people who arenot technology inclined are able to easily get into a room. They use thebig green button for proximity in Webex Teams or ask them if they wantto start their meeting on their screen. Or now Webex Assistant is saying,‘Hey, can I start your meeting?’ We made it so simple for people to usethis stuff, so they use it. It’s when technology is difficult, folks tend to shyaway and just do things the old way or don’t use it. So, the easier wemake it, the more they use it.”45% of the totalbenefit, or 8.57million, is enabledby the addition ofdevices.Forrester took a conservative approach to modeling this productivityincrease, as the possibilities for efficiency savings are massive,depending on the size and scale of an organization.Forrester assumed:› There are three “types” of employees: entry-level task workers, midlevel information workers, and senior-level employees.› The composite organization is comprised of a total of 10,000employees, and all employees meet one time per month.› There are 5,000 information workers at a mid-level salary and 1,000senior-level employees at a higher-level, fully burdened salary.› Forrester Analytics’ Business Technographics data states that 95%of information workers spend between 2 and 4 hours per day inmeetings. 2 The model assumes mid-level information workers meet atleast four times per day while senior-level employees meet at least 10times per week and travel one week out of the month.› Employees save 8 minutes per meeting by starting meetings moreeasily. Interviewees reported that they saved as much as 15 minutesstarting a meeting down to literally seconds. Forrester assigned an 8minute savings as found in research by analyst Nick Barber. 3Forrester applied three different salary levels based on findings from jobdescriptions on The model applied a 25% productivityrecapture because not all time saved will be spent working.An organization’s ability to experience a similar productivity increase willbe based on:› The size and scope and demographics of the organization.› The number of meetings each demographic group conducts monthly.› The salaries of each demographic group.To account for these risks, Forrester adjusted this benefit downward by10%. In addition, the model assumes 95% of that time saved applies tothe overall savings model. This yields a three-year, risk-adjusted totalbenefit PV of 19,051,276.11 The Total Economic Impact Of Webex Meetings Device

Some examples of the improved experience using Webex meetings devices together include: Using the Webex Meetings or Teams apps to effortlessly pair with, start or end a meeting, or wirelessly share content on a Webex device (such as Webex Board, Room Kits or DX80). 1 Using your Webex device to dial into a Webex Meetings or Teams

Related Documents:

May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)

̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions

On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.

Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được

Food outlets which focused on food quality, Service quality, environment and price factors, are thè valuable factors for food outlets to increase thè satisfaction level of customers and it will create a positive impact through word ofmouth. Keyword : Customer satisfaction, food quality, Service quality, physical environment off ood outlets .

Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. Crawford M., Marsh D. The driving force : food in human evolution and the future.

Le genou de Lucy. Odile Jacob. 1999. Coppens Y. Pré-textes. L’homme préhistorique en morceaux. Eds Odile Jacob. 2011. Costentin J., Delaveau P. Café, thé, chocolat, les bons effets sur le cerveau et pour le corps. Editions Odile Jacob. 2010. 3 Crawford M., Marsh D. The driving force : food in human evolution and the future.

MARCH 1973/FIFTY CENTS o 1 u ar CC,, tonics INCLUDING Electronics World UNDERSTANDING NEW FM TUNER SPECS CRYSTALS FOR CB BUILD: 1;: .Á Low Cóst Digital Clock ','Thé Light.Probé *Stage Lighting for thé Amateur s. Po ROCK\ MUSIC AND NOISE POLLUTION HOW WE HEAR THE WAY WE DO TEST REPORTS: - Dynacó FM -51 . ti Whárfedale W60E Speaker System' .

Glossary of Social Security Terms (Vietnamese) Term. Thuật ngữ. Giải thích. Application for a Social Security Card. Đơn xin cấp Thẻ Social Security. Mẫu đơn quý vị cần điền để xin số Social Security hoặc thẻ thay thế. Baptismal Certificate. Giấy chứng nhận rửa tội

More than words-extreme You send me flying -amy winehouse Weather with you -crowded house Moving on and getting over- john mayer Something got me started . Uptown funk-bruno mars Here comes thé sun-the beatles The long And winding road .

Phần II: Văn học phục hưng- Văn học Tây Âu thế kỷ 14- 15-16 Chương I: Khái quát Thời đại phục hưng và phong trào văn hoá phục hưng Trong hai thế kỉ XV và XVI, châu Âu dấy lên cuộc vận động tư tưởng và văn hoá mới rấ

Lời Nói Đầu K inh Bát-Nhã (Prajna) đƣợc lƣu hành rất sớm tại Ấn độ. Khoảng 700 năm sau khi Phật diệt độ (cuối thế kỷ II đầu thế kỷ III Tây lịch), lúc Bồ-tát Long Thọ

UNESCO in consultation with thé National Commission for UNESCO as well as b non- overnmental or anizations NGOs in officiai artnershi with UNESCO. Nominations must focus on a s ecific ESD ro'ect or ro ramme. Each Member State or NGO can make u to three nominations for an édition of thé Pri

1.2. Chương Trình 0% Lãi Suất Ưu Đãi Mua Sắm không áp dụng cho Chủ thẻ Tín Dụng Thương Mại. The Installment Plan With 0% Interest is not applicable for HSBC Business Credit Card. 1.3. Loại tiền tệ được sử dụng trong Chương Trình 0% L

For centuries, Baccarat has been privileged to create masterpieces for royal households throughout the world. Honoring that legacy we have imagined a tea service as it might have been enacted in palaces from St. Petersburg to Bangalore. Pairing our menus with world-renowned Mariage Frères teas to evoke distant lands we have

HƯỚNG DẪN LỰA CHỌN DÂY & CÁP HẠ THẾ DÂY & CÁP HẠ THẾ A/ LỰA CHỌN DÂY & CÁP : Khi chọn cáp, khách hàng cần xem xét những yếu tố sau: - Dòng điện định mức - Độ sụt áp - Dòng điện ngắn mạch - Cách lắp đặt - Nhiệt độ môi trường hoặc nhiệt độ đất

Niagara University-Toronto Canada Simon Fraser University Canada University of British Columbia (UBC) Canada University of Toronto Canada . 5 Nắm bắt xu thế phát triển công nghệ của thế giới, Trường Đại học Công nghệ .

Traditional, Command, Market 3. The former Soviet Union was an example of what kind of economic system? Command 4. Which economic system allows for the most individual freedom? Market 5. In which economic system does the government have the most control? Command 6. In which economic system do individuals do things based on customs & beliefs .File Size: 3MBPage Count: 55Explore furthertypes of economic systems worksheet answer key pdflaspalmasbr.comTypes Of Economic Systems Worksheet Pdf - worksheetnovenalunasolitaria.blogspot.c Types of Economic Systems Worksheet PDF Economic .www.scribd.comCommand, traditional, and market economiesdsfepf2015.weebly.comTypes of Economic Systems Worksheet.pdf - Name: Date .www.coursehero.comRecommended to you b

Total Station (Geodimeter/Trimble) 4 Total Station (Leica TPS Series) 10 Total Station (Leica Robotic) 15 Total Station (Leica/Wild Older Models) 23 Total Station (Nikon) 24 Total Station (Pentax) 25 Total Station (Sokkia Set) 27 Total Station (Sokkia Robotic) 31 Total Station (Spectra Focus 30) 33 Total St

- Types of Economic Impacts - measures of Economic Impacts - results - Economic Activity Impacts - Aviation's Contribution to Gross Domestic Product - Changes over Previous Years - manufacturing - Impact on Other Industries - Supply Chain management - Impact on International Tourism state Economic impact conclusion List of tables and Figures .