Paramount Dispatch Software— Reducing Uncertainty Since 1987.

G MPDS MEDICAL PRIORITY DISPATCH SYSTEM

MPDS MEDICAL PRIORITY DISPATCH SYSTEM

GET THE RIGHT INFORMATIONAT THE RIGHT TIME TO THE RIGHT PEOPLE EVERY CALLG“Information is the reduction of uncertainty”ProQA Paramount Dispatch Software— reducing uncertainty since 1987.

“Help me! My baby has stopped breathing—tell me what to do!” This caller’s 911 communication centercould tell her exactly what to do because they were using MPDS. The certified calltaker was able to quickly gather thecrucial information needed to dispatch responders and then, working together with the mother using over-the-phonePre-Arrival Instructions, they helped her baby begin breathing again on his own, even before the paramedics arrived. Thebaby made a complete recovery. Cases like this one and millions of others are why the MPDS is the most widely used andrespected calltaking protocol worldwide. Shouldn’t you be using it?The Medical Priority Dispatch System includes the following features: Use of a Case Entry system: The MPDS Protocol provides a standardized method for answering each call. OnCase Entry, the event location and callback number are verified, and the appropriate Chief Complaint is selected. Identification and ordering of Key Questions: The protocol prompts the calltaker to ask the right questions foreach Chief Complaint. The questions and instructions are logically ordered with scene safety first, followed byother essential information. Logic-based selection of dispatch codes: Recommendations for dispatch codes are driven byon-scene event information provided by the caller. The dispatch codes ensure that calls are triaged according todesignated agency-defined response policy. Pre-Arrival Instructions for life-threatening situations: Based on information provided by the caller, the protocolguides calltakers to instructions for specific, life-threatening situations such as choking, childbirth, and airwayarrest. Calltakers can initiate a Zero-Minute Response by providing the caller with easy-to-follow, step-by-stepPre-Arrival Instructions so help can be given immediately while responders are on the way. Post-Dispatch Instructions for callers: These important instructions help the calltaker direct the caller to improvescene safety and the effectiveness of the overall response. Critical EMD Information for calltakers: These reminders provide direction to the calltaker in notifying additionalagencies, communicating with responders, and providing specific information to individuals en route.

THE MPDS PROVIDES THEFOLLOWING BENEFITS:“I can’t imagine working withoutMPDS.When used properly, itprotects both the citizensand responders!”– Carole Morey, ManagerMedical Transport Coordination CenterTRAININGESTABLISHMENT OF A UNIFIEDSTANDARD helps ensure that each callerreceives comparable levels of serviceregardless of the Chief Complaint orthe calltaker’s experience. A unifiedstandard also facilitates qualityimprovement procedures becauseeach dispatcher’s performance isobjectively evaluated.SAFE PRIORITIZATION OF RESPONSESenables agencies to triage responsesaccording to the seriousness of the incidentand local needs. This process maximizesresource utility while minimizing thepotential for emergency medical vehiclecollisions and resource depletion.CERTIFICATION OF EMERGENCYMEDICAL DISPATCHERS (EMDs) buildsconfidence in the community and efficiencyin the communication center. Appropriatetraining always provides the highest level ofreturn when using the MPDS.EMD Certification CourseThis 24-hour course provides the best medical dispatch training on theplanet. Students receive background information related to calltaking anddispatch functions including in-depth, hands-on practice with the MedicalPriority Dispatch System (MPDS) Protocol in preparation for immediate on-QUALITY IMPROVEMENT PROCEDURESmeasure individual performance againsta defined standard. QI ensures a highstandard of service for every call regardlessof the calltaker’s experience.line use. This training is applicable for dispatch personnel, supervisors, andcommunication center managers.EMD-Q Certification CourseThis 16-hour course highlights the essential principles of case review forMPDS calls. This training is applicable for supervisors and communicationcenter managers and essential for all quality improvement personnel. Thiscertification, when combined with AQUA Evolution quality improvementREDUCTION OF LIABILITY results whenagencies work from a recognized standardof best practices, prioritize responses,certify calltakers, and maintain a robustQI program. All of this is available throughthe use of MPDS, which provides the mostcomplete package in liability protection formedical dispatch.software, can dramatically cut the time spent on case review. On-locationsoftware training is available, providing the intensive hands-on experienceneeded for quick results.EMD Leadership TrainingA one-day seminar that provides managers and supervisors with theconcepts, theory, and best practices they need to make important decisionsabout improving and maintaining the vital processes of their respectivecommunication centers.ACCREDITED CENTER OF EXCELLENCErecognition is achieved by maintaining thehighest level of excellence at the dispatchand communication center operationslevels. This accreditation by the InternationalAcademies of Emergency Dispatch isonly given to the very best communicationcenters and ensures their communitiesthat they are receiving the best possibleemergency services.

SOFTWAREProQA Paramount Dispatch Software pairs theSoftware Training offered by Priority Dispatch Corp. power of the IAED protocols with the latest computertechnology, increasing the speed and accuracy of thewhole calltaking process. It helps emergency dispatchersmove smoothly through Case Entry and Key Questioning,assisting calltakers in quickly determining the appropriateresponse code for each case and clearly displaying theresponse configuration specifically assigned to the codeby their local agency authorities. ProQA Paramount thenguides calltakers in providing all relevant Post-Dispatchand Pre-Arrival Instructions, as well as important casecompletion information.provides an excellent hands-on experience with ProQAParamount and AQUA Evolution software. This course isdesigned for both communication center managers andemergency dispatchers.AQUA Evolution Quality Improvement Softwareautomates the case review process for your quality improvement staff. Data entry, compliance scoring, recordkeeping, reporting, and more can be done quickly andaccurately. AQUA Evolution helps you quantify that theemergency calltakers in your agency are providing quality service in compliance with all standards establishedby the International Academies of Emergency Dispatch.Pinpoint specific training needs and liability risks anddocument your continuous improvement efforts. Intoday’s world, public safety agencies simply must have adefendable quality improvement program to help protectthem from liability lawsuits. AQUA Evolution is a powerfultool that helps you meet this need with minimal commitments of time and personnel.The Extended Service Plan (ESP) is a must for allProQA Paramount and AQUA Evolution users who wantto stay at the forefront of the protocol system. An extended12 months of access to software support is included.ESP guarantees free updates to your current version anddiscounts on future versions of software.Software Support is available in a variety of options,allowing you maximum flexibility. We provide outstanding advanced software support for all of our softwareproducts. Our friendly and knowledgeable software support staff can be reached via phone and email 24/7/365.Whether you need answers to problems, guidance installing and setting up our software, or integrating with any ofour various CAD/Telco partners, we’re there to help youevery step of the ch.net/support800-363-9127 or 801-363-9127

CARDSETSThe cardset delivers the MPDS in a durable 18” x 10” flip-file format with individualprotective card pockets. Cardsets allow dispatchers to quickly move through Case Entryand Key Questioning. Determinants clearly display the response configuration specifically assigned to the code by local agency authorities. Additional Information and PreArrival and Post-Dispatch Instruction cards are clearly linked and easy to access, as wellas important case completion and DLS information.QUALITY IMPROVEMENTAQUA Evolution Quality Improvement Software automates the entire emergency dispatch case review process, assisting with everything from data entry, compliance scoring, record keeping, reporting, and more. It provides a defendableQI program that pinpoints and documents QI needs and areas for improvement.The EMD-Q Course is the first comprehensive QI training course designed specifically for EMD centers. This in-depth, hands-on training course is designed to help youestablish an effective QI process using your in-house experts to do a professionalreview of your center’s emergency dispatch cases.The QA Guide is a spiral-bound 7 ½” x 5 ¾” full-color flip book that providescommunication supervisors, managers, and QI officers easy access to the protocols.Essential for case review and dispatch performance evaluation, it is the perfectcompanion for AQUA Evolution QI software.The Case Evaluation Pad provides the form QI officers use for consistent case review when evaluatingemergency dispatcher performance. The completed Case Evaluation form becomes the official CaseEvaluation Record. Written to correlate with the Medical Protocol, this 8 ½” x 11” notepad has 50 sheetsand an easy-tear spine.SUPPORT PRODUCTSThe Field Responder Guide provides a response code interpretation reference for field useon-line during responses and for completing incident reports. This spiral-bound 5” x 3” flipbook has a waterproof, tearproof cover and convenient incident tabs.The Case Entry Pad provides a convenient format for taking case notes during training or on-linedispatching. Written in protocol format, this 5 ½” x 8 ½” notepad has 100 sheets and an easy-tear spine.Continuing Dispatch Education CDs provide interactivemultimedia lessons focused on the protocol Chief Complaints.These lessons are great training tools and each one counts as twohours of Continuing Dispatch Education credit for recertification.

WWW.PRIORITYDISPATCH.NETFOR ADDITIONAL INFORMATION, PLEASE VISIT OUR WEBSITE.Bar CodeEDICAL MARKETING BROCHUREKT(D) / IAED (I) / PSI (S) / REGENT (R) / BOTH (B) / FIRE (F) / POLICE (P) / MEDICAL (M) /AQUA (AQA) / EDQ / ANNALS (ANLS) / PROQA (PQA)DisciplinedicalAE110 SOUTH REGENT STREET, SUITE 500 SALT LAKE CITY, UTAH 84111 USA 800-363-9127 INTL 801-363-9127 FAX 801-363-9144 EMAIL AE-BRO-160408*M-NAE-BRO-160408160407 2016 Priority Dispatch Corp. NAE

110 SOUTH REGENT STREET, SUITE 500 SALT LAKE CITY, UTAH 84111 USA 800-363-9127 INTL 801-363-9127 FAX 801-363-9144 EMAIL sales@prioritydispatch.net