THE PROFESSIONAL SOLUTION FOR THE APPOINTMENT BASED SALON OR DAY SPA. Salon

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THE PROFESSIONAL SOLUTIONFOR THE APPOINTMENT BASEDSALON OR DAY SPA.salonPART OF THE AWARD WINNING SHORTCUTS SUITE.

WELCOME TO SHORTCUTS SALON, OUR EXCITING NEW RELEASE FOR THEHAIR AND BEAUTY MARKET. DESIGNED BY INDUSTRY PROFESSIONALS, FORINDUSTRY PROFESSIONALS, SHORTCUTS SALON INCLUDES VALUABLEADDITIONS AND IMPROVEMENTS.2As the world standard in salon and spa management software with over 5500clients throughout 25 countries - Shortcuts continues to research and cater tothe needs of the worldwide salon and spa market. Shortcuts has a softwarewelcomesolution to suit every business need.THE SHORTCUTS SUITEXpress - The efficient solution built for ‘walkin’based salons.Salon - The professional solution for theappointment based salon or day spa.to salonWith features to manage your entire business Shortcuts can help you increaseprofits and create greater efficiency. Shortcuts’ award winning solutions offerunprecedented ease-of-use, flexibility, power and dependability. Whether yourun a small suburban hair salon, a fully networked multi-station day spa or aEnterprise - A central management solution foryour multi-site salon or day spa business.multiple-site chain or franchise, Shortcuts is the solution you’ve been looking for.o n t e n t s6.10.14.18.POINT OF SALESECURITY &REPORTINGCLIENTMANAGEMENT& MARKETINGMAINTENANCE& SUPPORT4.8.12.16.APPOINTMENTBOOKSTOCK &SERVICEMANAGEMENTWALKIN MANAGER& EMPLOYEEROSTEREDUCATION &TRAINING

design &functionalityonline supportsms technologyKNOWLEDGE BASEHi Jo, Vogue Salonconfirming appoint11:00AM, Sat 24July. Reply:YES Confirm,NO Cancel, or ph5556 2145Shortcuts website hosts a knowledgeTRUE TOUCH ENVIRONMENTbase of articles to assist with commonThrow away the keyboard as Shortcutsdifficulties and questions usually directedhas incorporated a new on-screento the Helpdesk. Such articles coverkeyboard creating a true touch screenconfiguration, education, errors andenvironment!problems, file transfer applications andSMS is fast becoming an essentialmarketing. The documents are easilycommunications tool for businesses.downloadable and prove an efficient wayShortcutsof solving common questions at yourconfirmations from Shortcuts to esphones,fullyandautomatedbacktothefrequently by the Helpdesk Manager toAppointment book as a ‘confirm’ orensure issues are up to date and relevant‘cancel’. The reduction in costs andto the current version on the market.increase in staff efficiency is trulyamazing. And now messagemedia andSUPPORT FORUMShortcuts can provide you with SMSThis Support Forum is an avenue formarketing! So there is no excuse for youcurrent Shortcuts clients to share ideas,not to be heard. Send birthday wishesNEW LOOK ICONSadvice and gain valuable feedbackand promotions via SMS for the ultimateIn these days of botox and plasticrelated to the regular day to day runningcost-effective marketing campaign.surgery, Shortcuts has been given itsof Shortcuts. The forum is monitored byown face lift! Icons, menus and thethe Helpdesk team daily.Confirmationresearch &developmentMarketing uses a standard dial-upscreen theme have all been updated for afresh new mic.The Shortcuts R&D team is the largest ofits kind in the salon and spa industry.Based in Brisbane, Australia the teamconsult with the international reseller andagent channel gaining valuable feedbackfrom the market and clients in regards totrends in salon management technologyto remain at the forefront of leading edgetechnologies.3

appointment bookAs the hub of your salon management system, the appointment book isfaster, neater and easier - allowing better time management as servicetimes are automatically allocated. Each appointment is linked to a client enablingtheir visit and sales history information to be easily accessed and viewed.What’s more, through integration with the point of sale, the client’s bookedservices waits in a queue for a speedy check out, minimising brain strain!Navigate through the calendar, as you would flick pages of a book and makefuture bookings a breeze. Use client tags to mark a client’s status and recogniseimportant staff messages and client warnings at a glance.CONFIRMATION MANAGERCAPABILITIES - ncedappointment confirmation. ConfirmationShortcuts is now made even easier withManagertheconfirmation lists from the allycreatecapabilities to employees and configurebook.services to require any combination ofdirectly from the confirmation list or sendcapabilities.confirmation requests via SMS to theYou can then call the clientclient’s mobile phone. The ConfirmationNow the appointment maker ’capabilities, avoiding slip ups likebooking a stylist in to give a client afacial!helpbookensureisalwaysdramatically reducing no shows.AVAILABILITY ASSISTANT - NEWIdealforthehecticsalon,theAvailabilities Assistant is the mostefficient way to search for the nextavailable appointment slot.Based on your search requirements i.e.time and employee, this feature willhighlight the available times as you flickthrough the appointment book.Make double booking appointments a4willthing of the past.yourfull,a

5SHORTCUTS APPOINTMENT BOOKMAKES MANUAL SYSTEMS LOOKPREHISTORIC.appointmentTHE SHEER EASE AND USABILITY OFTHIS POPULAR FEATURE OFFERS ATRULY INTEGRATED APPROACH,LINKING THE APPOINTMENT BOOKWITH CLIENT INFORMATION AND THEPOINT OF SALE.book

6AS YOUR COMPLETE INTELLIGENTCASH REGISTER, THE POINT OF SALEIS DESIGNED TO PROCESS PRODUCT,SERVICE AND GIFT CERTIFICATETRANSACTIONS.pointof sale

epoint of saleProduce end of day figures and record sales tax collected easily andefficiently with Shortcuts Point of Sale. Detailed client history records arecreated automatically as sales are linked to clients. With flexible and easy to usefeatures like barcoding, gift certificate tracking, discounts, promotions and pettycash, Shortcuts offers you exceptional power and efficiency at the Point of Sale.END OF DAYThe End of Day feature provides a built inSession totals can also be hidden fromcalculator, a wide range of reports and athe user until all takings have beensimple, easy to use Wizard. The Wizardentered, plus a full audit trail of balancingtakes employees step-by-step throughis available. Shortcuts End of DayShortcuts Cash Movements have beenthecashfeature offers unprecedented accuracy,greatly enhanced allowing you to viewdenominations and payment types tosecurity and efficiency for your business.allprocessofenteringCASH MOVEMENTS - ENHANCEDcurrentandoutstandingcashbalance the registers, produce sessionmovements. Petty cash taken from thetotals, generate a range of new andtill is recorded and balanced when cashexisting reports and complete sessionand receipts are returned. Also, takingfloats. Sessions can be balanced at anymoney for banking and adding money totime of the day and terminals can bethe float has now been made easier,balanced individually or as a group.developing a complete audit ed,forensuringShortcuts keeps an eye on the till as allcomplete petty cash management.these movements are recorded forbalancing, linked to the End of DayGROUPSfeature.Ever had difficulty processing groups atthe point of sale?Shortcuts Groups feature identifiesgroups such as families and corporateclients, allowing them to be processedsimply and quickly as a single transactionat the point of sale, while their history andvisit information are recorded separately.7

stock managementservice managementShortcuts helps you manage your stock accurately and efficiently with aninformative and flexible stock control feature.Track product sales and profitability performance, orders and delivery details, andalways know the exact value of stock on hand. Print, fax or email automaticallygenerated orders and easily print barcode labels. Products can be grouped, sorted andselected by company, line, supplier, category or sub-category. Intuitive controlsService customisation allows forset times, multiple blocks andtiered pricing, making appointmentbookingeasierasShortcutsautomatically allocates the requiredservice time.simplify setup, offer enhanced flexibility and allow for simple and fast data entry. Viewand edit order details within one simple screen. Produce a complete audit trail for eachproduct giving you sales, order, stocktake, transaction histories, and much more.EMAILING STOCK ORDERS - NEWShortcuts has made replenishing yourstock now even easier!If you have an email address setup for asupplier in the Supplier Details window,you can automatically email your supplierSTOCKTAKEwhenever you place an order, saving youView and edit service details, includingStocktake supports automated and adtime and hassle as you keep your stockmultiple block services, directly from thehoc stocktakes for a higher level oflevels up.services screen, ensuring you can breaksimplicity and accuracy with minimaldown services to allocate employeedisruption to your business individual products, companies, suppliersClients’ previous services are alsoand even categories/sub-categories ofdisplayed in the service selection screenproducts. The responsible employeefor quick and easy selection.featureensuresstaffconductingstocktakes are accountable for theirUsing the Capabilities feature, assignaccuracy as Shortcuts conceals currentsingle or multiple capabilities for servicesstock levels. You determine who uses theto ensure the right employees arefeature according to their security setup.booked in for services.8s

9SAVE TIME AND HASSLE WITHSHORTCUTS STOCK ANDSERVICES MANAGEMENT WITHITS HANDY STOCKTAKE ANDSERVICE CUSTOMISATION ABILITY.stock&servicemanagement

SHORTCUTS SECURITY AND REPORTS10FEATURE PROTECTS AND PROVIDESFEEDBACK ON THE BUSINESS SIDE OFYOUR SALON, ASSISTING YOU TO KEEP AFINGER ON THE PULSE OF THE DAY TODAY OPERATIONS.securityreporting&

&securityThe information contained in your salon management system is the lifeblood of your business. Shortcuts ensuresyou maintain peace of mind knowing your information is protected from employee dishonesty, loss of clientinformation, product shrinkage, and cash drawer misuse.Shortcuts security canThe security levels are activated by thekeep your informationlog on/off feature which times outunder safe lock and key,when the computer is not in use,by personalising yourencouraging employees to log on andsecurity settings for eachoff. This ensures actions performed orstaff member dependingareas accessed are completely traceableon their level.and responsibility for error or loss canbe quickly identified. Shortcuts securityBy restricting access to areas, icons,is also compatible with swipe cardscreens and menus within Shortcuts,verification technology, removing thethese user profiles allow employees toneed for remembering PIN codesRelax in the knowledge your informationview a simplified version of the program.altogether.and assets are safe.reportingShortcuts includes over 130 reports enabling vital aspects of your business to be reported on. The comprehensiveand powerful reporting feature is designed to ensure you always have your finger on the pulse of your business.need to take your business to the top andchoices, including an enhanced datekeep it there.The reports enginerange selection that allows you toincludes simple search capabilities andgenerate default date ranges using boththe ability to display your business logocalendar and business periods. You canin the report headers of print outs andalso save customised report parametersemails. You can also define reports byto simplify the generation of commonemployees/employee levels, company/reports.line, supplier, category/sub-category,terminals or service category, giving youeven more control over which areas ofFrom detailed stock reporting through toemployeeperformancefiguresthe business you want to examine.andbusiness transaction records, ShortcutsShortcuts’provides you with the information e11

walkin managerShortcuts Walkin Manager is a revolutionary feature for the salon and spaindustry, ideal for high volume Walkin style outlets.Integrating with the appointment book, this feature manages client wait times, staffavailability, service times, existing appointments, business hours, break times andtasks to ensure all staff resources are utilised thoroughly.The Walkin Manager also provides accurate information on staffefficiency and displays the total number of clients waiting, returning andin service at a glance.The Walkin Manager also supports groups, enabling a single transaction at the Point ofSale. The groups feature offers maximum flexibility, allowing visits to be created firstand then assigned to a group, or vice versa.employee rosterwOrganise employee hours and track wages and commissions easily withShortcuts Employee Roster.By integrating the appointment book, youwill always be aware of staff availabilitywhen scheduling appointments.Also, track log on/off times and view andedit employee attendance histories withease, relieving the burden of rostering.View reports on employee sales vs labourCONFIGURABLE ROSTER SHIFT TYPESas the employee roster is linked to theSpecify your own Roster Shift Types toappointment book, allowing you to keepappear on the roster, appointment bookup with your team and set overall andand reports, allowing you to betterindividual goals.manage and control employee availabilityand work times for payroll.12

TRACK AND ORGANISE STAFFRESOURCES EASILY WITHSHORTCUTS WALKIN MANAGER13AND EMPLOYEE ROSTER.walkinmanageremployee roster&

14clientmanagement &marketingLOOK AFTER YOUR MOST PRECIOUSASSET AS SHORTCUTS’ POWERFULDATABASE RECORDS ALL THEREIS TO KNOW ABOUT YOUR CLIENTS.

client managementEvery client wants to be recognised, every client wants to feel special.Provide a more personalised service with Shortcuts.Shortcuts’ powerful client databasedirectly into the database with speed.provides comprehensive and detailedThe fully integrated database allows youinformation, including contact details,to readily access information from thedemographics, and customisable fields.appointment book, point of sale andEnter and update client information, visitmany other areas within the system,notes, purchasing and photo historyensuring workflow is never interrupted.marketingShortcuts Marketing feature allows you to strategically identify and market to your clients. Increase service orproduct sales by targeting specific client groups. The only limit is your imagination!CLIENT LOYALTY CLUBSCapitalise on your most valuable asset byintroducing a client incentive programabove and beyond the standard discount.&Shortcuts support a points-based systemwhereby clients are rewarded based onthe dollar amounts they spend, the morethey spend - the more they earn. It’s awin-win situation; your valued clients arerewarded and encouraged to return,Using the powerful database searchresulting in increased client loyalty.HISTORY VISIT NOTES & DETAILS - NEWengine you can source clients byNow you can keep a closer eye on yourtheir purchasing history (products orprofessional stock levels as the newservices), demographics, date ranges,History Notes and Visit Details featurenew clients, client referrals, non-returningallows you to record the quantity of eachclients, birthdays and much more.professional product used for servicesCombine your search results with aforpowerful letter and you have a targetedstandardised way of entering client visitaudience for the perfect edmoreandevaluated from reports.15

education & trainingShortcuts Education Department consists of specialist education professionals responsible for the development andimplementation of an educational framework that is delivered to both resellers and clients worldwide. Through dedicationto our clients we endeavour to assist growing their businesses.ONLINE ACADEMYtheir progress, identifying any areas ofTake your business to the next level withweakness. The lessons are highlyShortcuts Streamlined Training Tour. Ininteractive and use multimedia topartnership with Nexus Revolution,present the content in an innovative andleading salon consultants, the serieseffective manner. The tasks your staffprovides a holistic approach to salonperform are covered in ‘showmanagement.me’, ‘guide me’ and ‘assess me’lessons, simulating the look andShortcuts Streamlined helps maximisefeel of Shortcuts in a safeclients Shortcuts system with a focus ontraining environment, and encouragingincreasing clientele, increasing clients’increased levels of staff performance.Having efficient, well trained staff isaverage dollar spend, which in effectintegral to the success of your business.Shortcuts Online Academy maximisesShortcuts Online Academy is a first foryour investment in your technology, yourthe salon and spa industry, providingpeople and your business.just-in-time online training for your staffin many aspects of Shortcuts includingrebooking rates, and increasing clients’increases business turnover.accredited trainersOur dedicated Shortcuts AccreditedSTREAMLINED TRAINING TOURTrainers follow a structured trainingPOS, client management, appointmentprogram to provide all your basic trainingbook, stock, end of day and marketing.needs, offering a wide range of options.Thediscreteonlinelessonsareconvenient and cost-effective, so trainingThe devised training program is basedcan be delivered when your staff needon client and reseller feedback toit, and at a time that suits you andease the transition of computerisingyour business. Training can even bewith Shortcuts. Training is divided intoundertaken at home over the internet ormultiple stages depending on eachfrom CD-ROM.client’s individual needs.The online lessons are accessed by yourEnsure you are trained according tostaff through a simple login that tracksShortcuts standards by requesting atheir performance and allows you to viewShortcuts Accredited Trainer.16e

HAVING EFFICIENT, WELL TRAINEDSTAFF IS INTEGRAL TO THE SUCCESSOF YOUR BUSINESS.education&training17

18maintenancesupportSHORTCUTS’ WORLDWIDENETWORK OF HELPDESK STAFFIS AVAILABLE EVERY BUSINESSDAY TO GUIDE YOU THROUGH ANYTECHNICAL QUESTIONS.&

&maintenance & supportSurebiz is Shortcuts’ complete maintenance package, entitling you to free upgrades for the length of your subscription,so you can rest assured you’re kept up to speed with our latest technological advancements.As a Surebiz client you will support us torequires, making support calls fast andDon’t be left out of the technology race,continue developing new upgrades as wethorough. Plus, we are constantlyensure your most vital business tool isstrive to move forward and keep up withupdating our system to decrease waitupdated to continue increasing yourthe ever changing demands of growingtimes.business’ efficiency.Your subscription entitles you to:For all your hardware and training needssalons and spas. Not only do upgradesinclude major and exciting new features,but from feedback, small improvements All upgrades and new releasesShortcuts or your dedicated reseller isand fixes can make the entire systemdeveloped by Shortcuts within youronly a phone call away. They will install,moresubscription period.train and configure your Shortcutsreliable,increasingbusinesssystem to ensure a smooth and easyefficiency. Free patches, updates, new additionstransition to Shortcuts with minimalYour Surebiz subscription also providesand improvements to the functionality ofdisruption to your business.you with unlimited* Helpdesk supportShortcuts.* Fair use policy appliesincluding computer dial-ins and otherexclusivities#.Shortcuts’ Unlimited* helpdesk phone supportworldwidenetworkof#Vary each yearaccredited resellersfor enquiries regarding any of theShortcuts Software concentrates onShortcuts solutions.developingworldclasssoftwaresolutions for its clients and relies on aHelpdesk staff is available every business day to guide you through any tech- Unlimited* dial-ins to fix errorsnical questions. The included supportremotely from the national helpdesk. Thisfeature in Shortcuts provides you with allcan be done using various remote accessthe information a Helpdesk Techniciantools, via an internet TCP/IP session.distribution network of dedicated ITprofessionals.Your Reseller is there from the firstdemonstration through to configuration,WHAT YOU GET WITH YOUR MEMBERSHIPtrainingandcustomersupporttoprovide our software solution with theproper hardware platform and trainingprograms. Although these Resellers arenot part of Shortcuts as a companythey have agreed to provide the highestquality of assistance to ShortcutsSoftware clients.FREE UPGRADES & PATCHESUNLIMITED HELPDESK SUPPORTUNLIMITED DIAL-INS19

THE SHORTCUTS SUITEXPRESSThe efficient solutionbuilt for ‘walkin’ basedsalons.SALONThe professional solutionfor the appointmentbased salon or day spa.ENTERPRISEA central managementsolution for yourmulti-site salon or day“Since changing to Shortcuts from acompeting product - may I say that thereis no comparison - we have grown in leapsand bounds. My staff think it is fun to useand even the clients comment all the time!As far as my overall quality of life isconcerned, I have much more free timethanks to Shortcuts.”DEE SALMAS, VESVIAN“When needing to incorporate acomputerised business managementsystem, we conducted an exhaustivesearch trialing programs from the U.K,the U.S.A and Canada. Now, for almost adecade, Shortcuts has played an integralrole in the growth of our company,maturing over time and providing us withthe essential tools for our everydayoperations. Shortcuts is our ‘silentpartner’.”JOHN HALL-KENNEY, VANITY BEAUTY THERAPYspa business.www.shortcuts.com.au“Shortcuts was our obvious choice. Aprofessional system for a professionalsalon”BENNI TOGNINI, TOGNINI’S HAIR SKIN BODY“Having used three different salonsoftware packages over the past 12 yearswe could be regarded as pioneers. Wethought the other systems were OK untilwe tried Shortcuts - and wow what adifference it has made! We never realisedthat a computer could actually replace penand paper, but the Shortcuts AppointmentBook alone has revolutionised the way wedo business with our clients, and ourstaff's efficiency has to be seen to bebelieved”MICK LUPPINO, LUPPINO’S HAIRDRESSING“One look at Shortcuts and we made thedecision to switch salon software. Themarketing possibilities are astounding,and our everyday routines are faster andmore accurate.”STEPHEN MARR & LUCY VINCENT, STEPHEN MARR“Potentially, we can derive repeatbusiness from a customer every six toeight weeks, I have found Shortcuts isexcellent at helping us to do that.”RENYA XYDIS, VALONZProudly Australian Owned & MadeShortcuts SoftwarePO BOX 763, Spring Hill QLDAUSTRALIA 40041800 061 015 61 7 3834 3232www.shortcuts.com.auinfo@shortcuts.com.au Shortcuts Software. The IBM Business Partner emblem is a registered trademark of IBM Corporationin the U.S., other countries, or both. All other trademarks are copyright their respective companies.

INDUSTRY PROFESSIONALS, SHORTCUTS SALON INCLUDES VALUABLE ADDITIONS AND IMPROVEMENTS. As the world standard in salon and spa management software with over 5500 clients throughout 25 countries - Shortcuts continues to research and cater to the needs of the worldwide salon and spa market. Shortcuts has a software solution to suit every business need.

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