Avaya Aura Communication Manager And Session Manager . - Spectralink

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Spectralink 84-Series Wireless TelephoneAvaya Aura Communication ManagerandAvaya Aura Session ManagerInteroperability Notes(to be used as an addendum to the Avaya DevConnect compliance testingApplication Notes)1725-86991-000 Rev: ASeptember 2014

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesCopyright Notice 2014 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the namesand marks associated with Spectralink’s products are trademarks and/or service marks of SpectralinkCorporation and are common law marks in the United States and various other countries. All othertrademarks are property of their respective owners. No portion hereof may be reproduced or transmittedin any form or by any means, for any purpose other than the recipient’s personal use, without the expresswritten permission of Spectralink.All rights reserved under the International and pan-American Copyright Conventions. No part of thismanual, or the software described herein, may be reproduced or transmitted in any form or by anymeans, or translated into another language or format, in whole or in part, without the express writtenpermission of Spectralink Corporation.Do not remove (or allow any third party to remove) any product identification, copyright or other notices.NoticeSpectralink Corporation has prepared this document for use by Spectralink personnel and customers.The drawings and specifications contained herein are the property of Spectralink and shall be neitherreproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant anylicense to make, use, or sell equipment manufactured in accordance herewith.Spectralink reserves the right to make changes in specifications and other information contained in thisdocument without prior notice, and the reader should in all cases consult Spectralink to determinewhether any such changes have been made.NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENTINCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIMEPERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBEDHEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, ORGIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.Contact InformationUS Location800-775-5330European Location 45 7560 2850Spectralink Corporation2560 55th StreetBoulder, CO 80301Spectralink Europe ApSLangmarksvej 348700 Horsens, 725-86991-000 A.docxSeptember 20142

ContentsAbout This Guide . 6Product Support . 6Spectralink References . 6Specific Spectralink references . 7Avaya DevConnect documents available on the Spectralink Support Site . 7Avaya Documentation . 8Conventions Used In This Document . 8Icons . 8Typography . 9Chapter 1: Overview . 11System Diagram .11Test infrastructure version Information .11Feature Configuration and Test Summary .12Chapter 2: Before You Start . 14Configure the Spectralink 84-Series Handset .15Connect the handsets to the wireless LAN .15Create and modify parameters for your deployment .15Configuration files are received by the handset .17The handset is registered .17Test the Solution .19Chapter 3: SIP Feature Configuration and Configuration ParameterTest Details . 20Avaya Aura SIP Registration Interval .20Method 1 .20Method 2 .21SIP Digest Authentication .21Basic Calls .22Voicemail Integration.22Message Waiting Indication (MWI) .23Call Waiting .23Multiple Calls per Line Key or Maximum Calls per Line.24Conference 3-way .24Transfer: Blind .25Transfer: Announced .25Transfer: Attended .251725-86991-000 A.docxSeptember 20143

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesCaller ID .25Hold and Resume.25Music On Hold.26Call Reject .26Do Not Disturb .26Call Park .26DTMF via RFC2833.26Call Forward .27Call Forward All Calls using the handset .27Call Forward All Calls using Feature Access Codes (FACs) .27Call Forward No Answer .27Call Forward Busy .28Feature Access Codes .28SIP Using TCP .28Method 1 .29Method 2 .29G.711u, G.711a, G.729A, and G.722 Codecs .29Default 8400 Advertised Codec List.29Codec selection on the Aura system .29Verifying the Codec the handset is using .31Multiple Line Keys (or Registrations) per Handset .31‘Paired’ Lines (Shared Line, Bridged Line, - Ring Both Phones’) generally .32Programming the 84-Series Phone to Support the Shared User Profile .34Trunk Calling .34Integration with 46xxsettings file.35Personal Profile Manager Integration .35Avaya Presence .35Failover / Fallback / Redundancy / Resiliency .35SRTP .35TLS .36Chapter 4: Troubleshooting and Analyzing SIP on the Avaya AuraSystem . 37How to gather SIP traces on the Aura system through System Manager .37Dropped packets due to firewall failures .42Working with the Aura Session Manager’s Integrated SIP Firewall .44Verifying the Registration Status of the 84-Series Handset on the Session Manager 50DSCP Values .50Call Control DSCP .51Audio DSCP .521725-86991-000 A.docxSeptember 20144

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesAppendix A . 55Sample Configuration Files.55000000000000.cfg.55site.cfg .5600000000000-directory.xml .5700907a0dccbd-ext.cfg .5800907a00f1907-ext.cfg .5800907a00f1907-ext.cfg .59Appendix B . 60Creating a DNS SRV record in a Windows Server .60Create a DNS A Name record for the Callserver (or Verify an A name record alreadyexists for the Callserver) .62Create a SRV Record for the Callserver .65DNS Verification and Troubleshooting .681725-86991-000 A.docxSeptember 20145

About This GuideThis guide was written as an addendum to the Avaya DevConnect produced Application Notesdescribing the procedures for configuring the 8400 by Spectralink for compliance testing withthe Avaya Aura Communication Manager and Avaya Aura Session t/files/resource files/spectra8400SM63.pdf.Administrators and those interested in the 8400 / Avaya Aura integration should begin theirinvestigation using that document, and refer to this document for more in-depth featuredescriptions and analysis, troubleshooting tips and tricks, and other interoperability notesdiscovered in the course of testing in Spectralink’s labs.Product SupportSpectralink wants you to have a successful installation. If you have questions please contact theCustomer Support Hotline at 1-800-775-5330.The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain Time.For Technical Support: mailto:technicalsupport@Spectralink.comFor Knowledge Base: http://support.Spectralink.comFor Return Material Authorization: mailto:nalarma@Spectralink.comSpectralink ReferencesAll Spectralink documents are available at http://support.Spectralink.com.1725-86991-000 A.docxSeptember 20146

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesTo go to a specific product page:Select the Product Category and Product Type from the dropdown lists and then select theproduct from the next page. All resources for that particular product are displayed by defaultunder the All tab. Documents, downloads and other resources are sorted by the date they werecreated so the most recently created resource is at the top of the list. You can further sort thelist by the tabs across the top of the list to find exactly what you are looking for. Click the title toopen the link.Specific Spectralink referencesSpectralink 84-Series SLIC Administration Guide The SLIC tool provides step-by-stepinstructions for configuring wireless settings required for the handsets to associate with thewireless LAN.Spectralink 84-Series Wireless Telephone Deployment Guide The Deployment Guide providessequential information for provisioning and deploying the handsets. It covers deployment usingthe SLIC tool as well as manual deployment.Spectralink 84-Series Wireless Telephone Administration Guide The Admin Guide is acompanion guide to the Deployment Guide. It provides detailed information about settings andoptions available to the administrator through configuration files and through the handsets .Time-saving shortcuts, troubleshooting tips and other important maintenance instructions arealso found in this document.Spectralink 84-Series Wireless Telephone User Guide The User Guide provides detailedinformation about using the features of the 84-Series handsets.Spectralink 84-Series Wireless Telephones Web Developer’s Guide The Web Developer’sGuide provides Web application creators with information for developing and deploying Webapplications that interface with Spectralink handsets.Avaya DevConnect documents available on the Spectralink Support SiteApplication Notes for Spectralink 84-Series Wireless Telephones and Avaya AuraCommunications Manager and Avaya Aura Session Manager iles/resource files/spectra8400SM63.pdf)Application Notes for Avaya Aura Session Manager 6.3 covers the basic configuration andrequirements of a SIP based endpoint that will support the 84-Series phone in the Avaya AuraCommunications Manager and Session Manager. It also shows how to build and configure aSIP endpoint through the Avaya Communication Manager and System Manager interfaces.These Interoperability Notes are an extension of that document and cover additional variations,features, and configurations you may wish to utilize in order to enhance the 84-Series / AvayaAura Integration.Application Notes for PIVOT by Spectralink (87-Series) Wireless SIP Telephones and AvayaAura Communication Manager and Avaya Aura Session Manager Document1725-86991-000 A.docxSeptember 20147

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability /files/resource %20Notes.pdf)While Application Notes for Spectralink 84-Series Wireless Telephones and Avaya AuraCommunications Manager and Avaya Aura Session Manager 1.0 provides the steps necessaryto provision a SIP endpoint, they do not cover the initial configuration or license requirements forSIP implementation on the Avaya Aura system. These requirements are described in the notesfor the 87-Series and can be applied to an 84-Series installation. This document also containsadditional details regarding License requirements and initial SIP configuration.Avaya DocumentationThis document does not attempt to cover even a small subset of the features and functionalityavailable in the Avaya Aura Communications Manager and Session Manager. Please navigateto the Avaya support site for the latest Avaya branded Conventions Used In This DocumentIconsIcons indicate extra information about nearby text.WarningThe Warning icon highlights an action you must perform (or avoid) to avoidexposing yourself or others to hazardous conditions.CautionThe Caution icon highlights information you need to know to avoid a hazard thatcould potentially impact device performance, application functionality, successfulfeature configuration and/or affect handset or network performance.NoteThe Note icon highlights information of interest or important information that willhelp you be successful in accomplishing a procedure or understanding a concept.TipThe Tip icon highlights information that may be valuable or helpful for users toknow, such as special techniques, shortcut methods, or information that will makeuser tasks easier to perform.1725-86991-000 A.docxSeptember 20148

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesWebThe Web Info icon highlights supplementary information available online such asdocuments or downloads on support.Spectralink.com or other locations.TimesaverA time-saving tip is typically used to mention or highlight a faster or alternativemethod for users who may already be familiar with the operation or method beingdiscussed.Admin TipThis tip advises the administrator of a smarter, more productive or alternativemethod of performing an administrator-level task or procedure.Power UserA Power User Tip is typically reserved for information directed specifically at highlevel users who are familiar with the information or procedure being discussed andare looking for better or more efficient ways of performing the task. For example,this might highlight customization of a feature for a specific purpose.TroubleshootingThis element can be used in any type of document and is typically used to highlightinformation to help you solve a relevant problem you may encounter, or to point toother relevant troubleshooting reference information.SettingsThe Settings icon highlights information to help you zero in on settings you need tochoose for a specific behavior, to enable a specific feature, or access customizationoptions.TypographyA few typographic conventions, listed next, are used in this guide to distinguish types of ghts interface items such as menus, soft keys, file names, anddirectories. Also used to represent menu selections and text entry to thehandset.1725-86991-000 A.docxSeptember 20149

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesConventionDescriptionItalicsUsed to emphasize text, to show example values or inputs, and to showtitles of reference documents available from the Spectralink Support Website and other reference sites.Underlined blueUsed for URL links to external Web pages or documents. If you click textin this style, you will be linked to an external document or Web page.Bright orange textUsed for cross references to other sections within this document. If youclick text in this style, you will be taken to another part of this document.Fixed-width-fontUsed for code fragments and parameter names.This guide also uses a few writing conventions to distinguish conditional information.ConventionDescription MACaddress Indicates that you must enter information specific to your installation,handset, or network. For example, when you see MACaddress , enteryour handset’s 12-digit MAC address. If you see installed-directory ,enter the path to your installation directory. Indicates that you need to select an item from a menu. For example,Settings Basic indicates that you need to select Basic from theSettings menu.1725-86991-000 A.docxSeptember 201410

Chapter 1: OverviewSystem DiagramBelow is a system diagram depicting the lab setup used to test the Spectralink 84-Seriesinteroperation with the Avaya Aura system.Test infrastructure version Information Avaya Aura System Manager Version: 6.3.7.7.2275 Avaya Aura Session Manager Version: 6.3.7.0.637008 Avaya Communications Manager Version: 6.3-03.124.0 Avaya Communications Manager Messaging Version: 6.3-26.0 Spectralink 8400 Series Handset Software Version: 4.7.0.2324 and 4.7.0.23271725-86991-000 A.docxSeptember 201411

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability Notes Motorola 6532 Access Point Software Version: 5.2.3.0-023DFeature Configuration and Test SummaryA description of each feature tested and comments about the functionality can be found in theFeature Configuration and Test details section of this guide.Features TestedSupportedDirect to Avaya Aura Session Manager SIP RegistrationYSIP Digest AuthenticationYBasic CallsYVoicemail IntegrationYMessage Waiting Indication (MWI)YCall WaitingYMultiple Calls Per Line Key (or per registration)YConference: 3-wayYTransfer: BlindYTransfer: AnnouncedYTransfer: AttendedYCaller IDYHold and ResumeYMusic On HoldYCall RejectYDo Not DisturbYCall ParkYDTMF via RFC2833YCall ForwardYFeature Access CodesYTCPYG.711u, G.711a, G.729A, and G.722 CodecsYMultiple Line Keys (or registrations) per handsetY‘Paired’ lines (shared line, bridged line, etc. – ‘ring both phones’ generally)YTrunk CallingYIntegration with 46xxsettings fileNPersonal Profile Manager (PPM) IntegrationNAvaya PresenceN1725-86991-000 A.docxSeptember 201412

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesFeatures Not TestedFailover / Fallback / Redundancy / ResiliencyTLSSRTP1725-86991-000 A.docxSeptember 201413

Chapter 2: Before You StartThis document presumes that two conditions exist in your Avaya Aura deployment: SIP is provisioned and functioning on the Avaya Aura system. SIP User Profiles and associated Endpoints have been provisioned in the Avaya Aurasystem to support the Spectralink 84-Series handsets.If both or one of these are not yet done, see the relevant Avaya Aura DevConnect guide(s).1725-86991-000 A.docxSeptember 201414

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesConfigure the Spectralink 84-Series HandsetConnect the handsets to the wireless LANThe first step in connecting the Spectralink 84-Series handset to the Avaya Aura system is toget the handset connected to the wireless LAN. Detailed discussions of this topic are availablethrough the Spectralink support web site: ralink-84-series-wireless-telephone. See Spectralink 84-Series Wireless TelephoneDeployment Guide or the Spectralink 84-Series SLIC Administration Guide.Create and modify parameters for your deploymentA significant variable in provisioning the Spectralink 84-Series handsets is setting theparameters in the .cfg files provided with the software. The test scenario conducted in our labsmodified two files provided with Spectralink software 4.7.0: Flat Deployment files site.cfg andMACaddress-ext.cfg. We also included a 000000000000-directory.xml file that could be used topre-populate useful Feature Access Codes. The parameters for these files should provide singleline functionality and enough information to allow the Spectralink 84-Series’s registration withthe Avaya Session Manager.Use the Spectralink 84-Series Deployment Guide for an in-depth discussion of provisioningserver requirements, other provisioning deployment configuration file models, and a high levelover-view of the provisioning process.Per-phone configurationThe MACaddress-ext.cfg file provides per-handset line registration parameters. One file iscreated for each handset that is deployed. The following parameters were used in theMACaddress-ext.cfg file for the test scenario. These parameters align with those provided bythe MACaddress-ext.cfg template provided for the Flat Deployment scenario.reg.1.address "4615@engr.local"specifies the SIP URI address to be used for registration. Notethe inclusion of the SIP Domain Namereg.1.displayName "4615"specifies the display name used in SIP Signaling for the linereg.1.label "4615"specifies the label that will appear on the handset for the linereg.1.auth.userID "4615"specifies the authentication user id to be used for response todigest authentication challengesreg.1.auth.password "4615"specifies the authentication password to be used for response todigest authentication challengesmsg.mwi.1.subscribe "4615"specifies the value to use in SIP Subscribe messages for thisregistration when requesting to be notified of Voice MailMessage Waiting Messages1725-86991-000 A.docxSeptember 201415

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesSite-wide configurationThe site.cfg file provides global or site-wide parameters. One file is configured for the facility.The following parameters were used in the test scenario. Some of these conflict with theparameters provided by the site.cfg template provided for the Flat Deployment scenario, asnoted. Note that in the example below all of the parameters belownp.normal.alert.messageWaiting.tonePattern are simply matters of personal preference, and notnecessary for basic registration or functionality. Additional parameters included as personalpreferences for logging and polling are also included in the sample config file set inAppendix A. Hopefully they serve to provide examples of the types of parameters you mightwish to enable for all handset users at your site.reg.1.x parameters replace the SIPserver voIpProt.x parametersreg.1.server.1.address "172.29.102.92"specifies the address of the proxy server thatwe will register with i.e. the Aura SessionManagerreg.1.server.1.port "5060"specifies the port we will use to attemptregistrationsreg.1.server.1.expires "300"specifies the desired registration interval. Notethat this value significantly reduces the defaultinterval and is recommended due to specialcircumstances presented with wireless devicesthat can be turned off.voIpProt.SIP.use486forReject "1"specifies the handset should send 486, ratherthan 603 messages when rejecting a callup.oneTouchVoicemail "1"enables one-touch voicemail dialingmsg.mwi.1.callBackMode "contact"specifies that we will contact the server using acall with the number specified bymsg.mwi.1.callback. Note that “registration” isthe parameters in the template. “Registration”was not tested.msg.mwi.1.callBack "4999"specifies the number the phone will dial whenattempting to contacting the Voice Mail systemnp.normal.alert.messageWaiting.tonePattern "silent"specifies that when message waitingindications are received, the phone will not playan audible toneParameters below are optional and are included in the site.cfg template, except as noted.dialplan.digitmap ""Nulls the existing dialplandialplan.impossibleMatchHandling "2"Forces the phone to wait for the user to pressthe send key before delivering digits to thereg.1.serverup.screenCapture.enabled "1"enables screen captures on your handset useful for bug reporting. Not provided in thesite.cfg template.1725-86991-000 A.docxSeptember 201416

Spectralink 84-Series Wireless Telephones and Avaya Aura Communications Manager and Session Manager: Interoperability NotesThe 000000000000-directory.xml file provides a way to populate handsets with Feature AccessCodes or directory numbers you would like all handsets to receive. Note that once a handset isdeployed and in use, it will create a MA

Application Notes for Avaya Aura Session Manager 6.3 covers the basic configuration and requirements of a SIP based endpoint that will support the 84-Series phone in the Avaya Aura Communications Manager and Session Manager. It also shows how to build and configure a SIP endpoint through the Avaya Communication Manager and System Manager .

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