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Thermostats (including base) Heat pump refrigerant recharging Baseboard convectors Hydronic circulating pumpsNot Covered: Grills and registers, insulation, dampers, ductwork where asbestos is present, improperly sized ductwork, locating leaks to ductwork, diagnostic testing of ductwork when required by any federal, state or local law,regulation, or ordinance, or when required due to installation or replacementof any system equipment.Not Covered: Auxiliary space heaters, cable heat, mini-split ductless systems(including heat pump versions), filters (including electronic air cleaners), registers, fuel storage tanks, heat lamps, fireplaces and key valves, humidifiers,baseboard casings and grills, chimneys, flues and vents, underground or outside components and piping for geothermal or water source heat pumps,well pumps and well pump components for geothermal or water source heatpumps, grain, pellet, or wood heating units (even if only source of heating),electronic, computerized, pneumatic and manual system management and zonecontrollers and heat pump refrigerant recapture, reclaim and disposal.NOTE: Company is only responsible for providing access for covered ductworkrepairs through unobstructed walls, floors or ceilings and will return the opening to a rough finish. Coverage for diagnosis, access, repair or replacement ofductwork located in or below a concrete slab and Items encased in or covered byconcrete is limited under this Contract to a maximum of 500 in the aggregate.NOTE:WATER HEATER — COVERED Coverage for diagnosis, access, repair or replacement of heating systemsutilizing steam, heated water or glycol is limited under this Contract to amaximum of 1,500 in the aggregate.(Includes tankless water heaters) All parts, except; If Company determines that a package unit or the condenser of a centralair conditioning or heat pump split system must be replaced, Company willreplace the unit with a unit that meets current federal, state or local government efficiency standards. This note also applies to Central Air Conditioning.Not Covered: Holding or storage tanks, flues and vents, fuel storage tanksand solar equipment.ELECTRICAL — COVEREDCENTRAL AIR CONDITIONING — COVERED Wiring Plugs Junction boxes Switches and fuses Conduit Telephone wiring Circuit breakers (including ground fault) Panels and sub panels Refrigeration System (Includes heat pump) Thermostats Refrigerant lines Condensing unit Air handling unit Refrigerant recharging Liquid and suction line dryers Fuses, breakers, disconnect boxes and wiring Evaporator coils (including thermostatic expansion valves) Evaporative Cooler Built-in Electric Wall UnitsNot Covered: Door bells, computer, audio, video, intercom, fixtures, alarm –and all associated wiring or cables. Inadequate wiring capacity, sensor, relay,low voltage systems, timed circuits, phone jacks and wiring which is the property of the phone company.KITCHEN APPLIANCES — COVERED Dishwasher Garbage Disposal Instant Hot Water DispenserNot Covered: Mini-split ductless systems (including heat pump versions), registers, grills, filters (including electronic air cleaners), gas air conditioners, window units, underground or outside piping and components for geothermal orwater source heat pumps, humidifiers, cooler pads, roof jacks or stands, electronic, computerized, pneumatic and manual system management and zonecontrollers and refrigerant recapture, reclaim and disposal. Trash Compactor Oven/Range/Cooktop Microwave Oven (built-in only)Not Covered: Rotisseries, handles, lights, knobs, dials, racks, baskets, rollers,removable trays, removable buckets, door glass, interior lining, lock assemblies, magnetic induction units, meat probe assemblies and clocks (unless theyeffect the primary function of the unit).NOTE: If Company determines that a package unit or the condenser of a centralair conditioning or heat pump split system must be replaced, Company willreplace the unit with a unit that meets current federal, state or local government efficiency standards. When replacing the condenser of a central air conditioning or heat pumpsplit system, Company will replace any covered component as well as modifythe plenum, indoor electrical, air handling transition and duct connections asnecessary to maintain compatibility and operating efficiency as required bythe manufacturer of the replacement unit, including the installation of thermostatic expansion valves.GARAGE DOOR OPENERS — COVERED Switches Motor Receiver unit Push arm Capacitor Track assembly CarriageNot Covered: Remote transmitters, adjustments, doors, hinges and springs.NOTE: Company will not proceed with diagnosis, repair or replacement of aunit until current safety standards are met.DUCTWORK — COVERED Ductwork from the heating or cooling unit to the connection atregister or grill.5

Sample Contract Coverage - continuedCENTRAL VACUUM SYSTEM — COVEREDFirst Class Upgrade All parts, except;The following Items are covered when the First ClassUpgrade (FCU) Option is elected. Optional coverage Items (*)must be purchased for FCU to apply. Note: some Items arenot available (NA) for the seller.Not Covered: Hoses and accessories which are removable.NOTE: Company is not responsible for gaining or closing access to floors, wallsor ceilings to locate the malfunction or to effect repair or replacement.Buyer / SellerATTIC AND EXHAUST FANS — COVEREDP*PPPPP All parts.CEILING FANS — COVERED All parts, except;Not Covered: Light kits and remote transmitters.PEST CONTROL SERVICES — COVERED Mice Spiders Crickets Silverfish Ground Beetles Clover Mites Ants (unless not covered) Earwigs Roaches Centipedes Pillbugs Sowbugs MillipedesPPPPPPNOTE FOR BUYER: The Contract holder may purchase optional coverage up to 60days from Contract Effective Date. Such coverage is not effective until payment isreceived by Company and coverage terminates upon Contract expiration.For new construction coverage, the Contract holder may purchase optional coverage at any time during the Contract term for brand new Items. Such coverage isnot effective until payment is received by Company and coverage terminates uponContract expiration.6Heating: Registers, grills, filters, heat lamps. icrowave Oven (built-in only): Interior lining, door glass,Mclocks, racks, knobs. lumbing: Faucets (replaced with chrome builder’s standard),Pshower head and shower arm, hose bibbs, toilets (replaced withlike quality up to 300 per occurrence).P PP P Trash Compactor: Removable buckets, knobs.P P here local building permits are required prior to commencingWreplacement of appliances, systems or components, Companywill pay up to 250 per occurrence for such local building permits.Company will not be responsible for replacement service whenpermits cannot be obtained.P P ompany will pay costs related to refrigerant recapture, reclaimCand disposal (if required) and the removal of an appliance, systemor component when Company is replacing a covered appliance,system or component.P P ompany will repair or replace a system or appliance that wasCimproperly installed, modified or repaired, or was not properlymatched in size or efficiency at any time prior to or during theterm of this Contract provided the system is not undersized relative to the square footage of area being cooled or heated. In theevent that a covered mismatched system or improper installation,modification or repair is in violation of a code requirement, Limited Code Upgrade applies.P PL imited Code Upgrade: Company will pay up to 250 in theaggregate under this Contract to correct code violations wheneffecting approved repairs or replacements. Company may, at itsoption, pay the Contract holder in lieu of performing the work. All parts of both battery operated and hard wired smoke detectors.NOTE FOR SELLER: The following coverage is optional for the Seller at an additional charge. Garage Door Openers: Hinges, springs, remote transmitters.P PSMOKE DETECTORS — COVEREDOPTIONAL COVERAGE FOR BUYER AND SELLERDuctwork: Grills, registers. ven/Range/Cooktop: Rotisseries, racks, handles, knobs, dials,Ointerior lining.SUBTERRANEAN TERMITE TREATMENT — COVEREDNot Covered: Infestation in decks or fencing or any infestation outside theconfines of the foundation of the home or garage, repair of damage caused bysubterranean termites.Contract holder will pay a one time 200 service call fee per Contract to ourcontractor for Subterranean Termite Treatment. Repeat visits are free of charge.All work will be performed by a licensed structural pest control contractor.Dishwasher: Racks, baskets, rollers, knobs, dials.P PNot Covered: Fire ants, pharaoh ants, carpenter ants, fungus and wood destroying organisms, flying insects, termites, fleas, ticks and rats. Treatment for subterranean termite infestation.Air Conditioning: Filters, registers, grills, window units.NA Clothes Washer and Dryer: Knobs, dials. ompany will cover fees associated with the use of cranes orCother lifting equipment required to service roof-top heating or airconditioning units.

OPTIONAL COVERAGE Free standing ice maker:All parts which affect the primary function of the ice maker andwater dispenser, except;NOTE FOR SELLER: The following optional coverage is not available.NOTE FOR BUYER: The Contract holder may purchase optional coverage up to 60days from Contract Effective Date. Such coverage is not effective until payment isreceived by Company and coverage terminates upon Contract expiration.Not Covered: Filters, removable components which do not affect the primaryfunction, interior thermal shells, insulation and refrigerant recapture, reclaim anddisposal.For new construction coverage, the Contract holder may purchase optional coverage at any time during the Contract term for brand new Items. Such coverage isnot effective until payment is received by Company and coverage terminates uponContract expiration.CLOTHES WASHER AND DRYER — COVERED All parts, except;Not Covered: Plastic mini-tubs, soap dispensers, filter and lint screens, knobsand dials, venting and damage to clothing.POOL/SPA EQUIPMENT — COVERED Salt water cell Circuit board Pumps Timers Filters Valves Pump motors Heating units Pool sweep motor and pumps Above ground plumbing and electricalWELL PUMP — COVERED(Limited to one well pump per home) All parts of well pump utilized exclusively for domestic use,except;Not Covered: Well casings, booster pumps, piping or electrical lines, holding,pressure or storage tanks, redrilling of wells, damage due to lack of water, tampering, well pump and well pump components for geothermal or water sourceheat pumps, improper installation and access to repair well pump system.Not Covered: All cleaning equipment, including pop up heads, turbo valves, poolsweeps, liners, lights, structural defects, solar equipment, inaccessible components, jets and fuel storage tanks, electronic, computerized, pneumatic andmanual system management and zone controllers, disposable filtration medium,chlorinators, ozonators and other water chemistry control equipment and materials, waterfalls, ornamental fountains and its pumping systems, heat pumps,salt, panel box, remote controls and dials.NOTE: Coverage for Salt Water Pool/Spa Equipment salt water cell and circuitboard is limited under this Contract to a maximum of 1,500 in the aggregate.SEPTIC TANK PUMPING — COVERED One time pumping per Contract if the stoppage is due to septictank backup, except;Not Covered: Septic tanks, leach lines, cesspool, mechanical pump or systems, cost of locating or to gain access to the septic tank, cost of hook-ups,disposal of waste and chemical treatment of the septic tank or sewer lines.KITCHEN REFRIGERATOR — COVERED All parts, except;Not Covered: Insulation, racks, shelves, handles, lights, interior thermal shells,food spoilage, stand alone freezers, refrigerators located outside kitchen areaand refrigerant recapture, reclaim and disposal.SEPTIC TANK SYSTEM — COVERED(Maximum coverage up to 500)NOTE: Coverage is for any one of the following types of kitchen refrigerator/freezerunits and is limited under this Contract to a maximum of 2,500: a built-inkitchen refrigerator/freezer unit, a built-in combination of an All Refrigeratorunit and an All Freezer unit, or a free standing kitchen refrigerator/freezer. Repair or replacement of ice makers, ice crushers, beverage dispensers andtheir respective equipment will only be completed when parts are available. Jet pump Aerobic pump Sewage ejector pump Septic tank and sewer line from house to septic tankNot Covered: Seepage pits, leach lines, leach beds, lateral lines, cleanout andpumping of septic tank.ADDITIONAL REFRIGERATION — COVERED(Maximum coverage up to 1,000)ECO UPGRADE — COVEREDThis option provides coverage for the following with a combined total of four appliances: additional refrigerator, wet bar refrigerator, wine refrigerator, free standingfreezer and free standing ice maker.In the event that any of these covered appliances (dishwasher, refrigerator, free standing freezer, clothes washer) or gas furnace cannot be repaired, subject to all other Contract terms and limitations,including modifications, will be replaced with ENERGY STAR qualified products (if available) with similar features, efficiency andcapacity. The Contract holder has the option of replacing the gasfurnace with a 90 percent efficiency model. All parts of a refrigerator (including wet bar and wine refrigerator)and free standing freezer, except;Not Covered: Kitchen Refrigerator, insulation, racks, shelves, handles, lights, icemakers, ice crushers, beverage dispensers and their respective equipment, interior thermal shells, food spoilage and refrigerant recapture, reclaim and disposal.7

Sample Contract Coverage - continued8. Contract covers only single family residential-use property,residential-use resale property or residential-use newconstruction property. Residential property over 5,000 squarefeet, multiple units, guest houses and other structures arecovered if the appropriate fee is paid. Contract is for ownedor rented residential property, not for commercial property orpremises converted into a business, including but not limitedto, nursing/care homes, fraternity/sorority houses or day carecenters.LIMITS OF LIABILITY1. Common areas and facilities of mobile home parks andcondominiums are not covered. If dwelling is 5 units ormore, common systems and appliances not located withinthe confines of each individual unit are excluded.2. Repairs or replacements required as a result of missingparts, fire, flood, smoke, lightning, freeze, earthquake, theft,storms, accidents, mud, war, riots, vandalism, improperinstallation, acts of God, damage from pests, lack ofcapacity or misuse are not covered by this Contract.9. Company will determine, at its sole discretion, whether acovered system or appliance will be repaired or replaced.When replacing any appliance, Company will not pay forany failures that do not contribute to the appliance’s primaryfunction including, without limitation, TVs or radios built intothe kitchen refrigerator. Company will replace with equipmentof similar features, efficiency and capacity but is not responsiblefor matching brand, dimensions or color. Company reservesthe right to have a component or part rebuilt or to replace witha rebuilt component or part.3. Liability is limited to repair or replacement cost of Item dueto normal wear and tear. Cosmetic defects are not covered.4. Company is not responsible for consequential, incidental,emotional distress, pain or suffering, tort or exemplarydamages, secondary damage, loss resulting from themalfunction of any Item, or a Service Contractor’s delayor neglect in providing, or failing to provide, repair orreplacement of an Item.10. Company may obtain a second opinion.11. Company is not responsible for repairs arising frommanufacturer’s recall of covered Items, manufacturer’s defectsor for Items covered under an existing manufacturer’s,distributor’s or in-home warranty. The covered Items mustbe domestic or commercial grade and specified by themanufacturer for residential use.5. Solar systems and components including holding tanksare not covered. Electronic, computerized, pneumatic andmanual system management and zone controllers are notcovered.6. Company is not responsible for any corrections, repairs,replacements, upgrades, inspections or other additionalcosts to comply with federal, state or local laws, utilityregulations, zoning or building codes. Company is notresponsible to pay any costs relating to permits, haulaway fees, construction, carpentry or relocation ofequipment. Company is not responsible for gainingor closing access to Items except where noted in thisContract. Company is not responsible for alterations ormodifications made necessary by existing equipmentor installing different equipment except where notedin the Central Air Conditioning section of this Contract.Company will not alter structure to effect repair orreplacement, nor refinish or replace cabinets, countertops,tile, paint, wall or floor coverings or the like.12. Company is not responsible for repair or replacement ofany system, appliance, component or part thereof that haspreviously, or is subsequently, determined to be defective bythe Consumer Product Safety Commission or the manufacturer,and for which either entity has issued, or issues a warning orrecall, or when a failure is caused by manufacturer’s improperdesign, use of improper materials, formula, manufacturingprocess or manufacturing defect.13. This Contract does not cover routine maintenance.CUSTOMER SERVICE7. Company will not effect service involving hazardous or toxicmaterials, including asbestos or any other contaminants.Company is not responsible for any claim arising out ofany pathogenic organisms regardless of any event of causethat contributed in any sequence to damage or injury.Pathogenic organisms mean any bacteria, yeasts, mildew,virus, fungi, mold or their spores, mycotoxins or othermetabolic products.1. Telephone service is available at all times. During normalworking hours your call will be dispatched within 4 hours ofconfirmation of coverage. The services contracted for will beinitiated under normal circumstances by the service companywithin 48 hours after request is made by the Contract holder.Contract holder’s telephone call to Company describing8

the problem is considered sufficient notice. Company willcommence diagnosis without first requiring the completionof a written claim form or other such form of proof of loss.When your coverage is confirmed, Company will dispatchyour call to a qualified contractor. The contractor will callyou to schedule a mutually convenient appointment time.Company will consider it an emergency when failure of acovered Item renders the home uninhabitable; in theseinstances, Company will make reasonable efforts to expediteemergency service. If you should request Company toperform non-emergency service outside of normalbusiness hours, you will be responsible for payment ofadditional fees, including overtime charges.Corporation (Company), and are not guaranteed by a servicecontract reimbursement insurance policy.You may cancel this purchase within 7 days of the Contract EffectiveDate and receive a full refund within 30 days. After 7 days, thisContract is noncancelable by the Contract holder unless by mutualagreement of the Contract holder and Company.The request for cancellation must be in writing.Company will not cancel your Contract except for any of thefollowing reasons:1. Nonpayment of Contract fees when due.2. Contract holder pays the 60 service call fee for each separatetrade call. Trade call means each visit by an approvedcontractor, unless multiple visits are required to remedythe same problem. Persons dispatched for trade calls areindependent contractors, not agents or employees of theCompany. Company warrants contractor’s work for 30 days. Ifthe Item fails outside this time period, an additional servicecall fee will be charged. Failure to pay the service call feemay delay processing of future claims. Subterranean TermiteTreatment customers only: There is a one time 200 servicecall fee per Contract for Subterranean Termite Treatment.2. The subscriber’s fraud or misrepresentation of facts materialto the issuance of this Contract, or in presenting a claim forservice thereunder.3. This Contract provides coverage prior to the time that aninterest in residential property to which it attaches is sold andthe sale of the residential property does not occur.If this Contract is cancelled, the Contract holder shall be entitledto a pro rata refund of the paid Contract fee for the unexpiredterm, less a 50 administrative fee and all service costs incurredby Company.3. Contract holder and Company may agree on payment ofcash in lieu of repair or replacement. Payment is made basedon Company’s negotiated rates with its suppliers, which maybe less than retail.YOUR DUTIES4. Sometimes there are problems and delays in securing partsor equipment. When the Items are secured, they are installedpromptly without any further service charge.You are responsible for the following: (i) Protecting appliances/systems; (ii) Reporting claims promptly and (iii) Installing andmaintaining appliances/systems following manufacturer’sspecifications.TRANSFER OF CONTRACTMISCELLANEOUSIf your covered property is sold during the term of this Contract,you have the right to assign this Contract provided that you notifyCompany of the change in ownership and submit the name of thenew owner by phoning (800) 992-3400 to transfer coverage.This Contract is issued pursuant to a license granted by theTexas Real Estate Commission

sale of a home. Protect Your Investment & Enjoy Your Home From the very first day coverage begins, your First American CRES Platinum home warranty plan will safeguard your budget and home against unexpected home system and appliance repairs that can occur when purchasing a home. Save Time, Energy & Money No more hassles searching the yellow .