AppManager For Microsoft Exchange Server 2007 - NetIQ
NetIQ AppManager forMicrosoft Exchange Server2007Management GuideApril 2011
Legal NoticeTHIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THETERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSEAGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWAREDESCRIBED IN THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOTLIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOTALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOTAPPLY TO YOU.This document and the software described in this document may not be lent, sold, or given away without the prior writtenpermission of NetIQ Corporation, except as otherwise permitted by law. Except as expressly set forth in such licenseagreement or non-disclosure agreement, no part of this document or the software described in this document may bereproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, or otherwise,without the prior written consent of NetIQ Corporation. Some companies, names, and data in this document are used forillustration purposes and may not represent real companies, individuals, or data.This document could include technical inaccuracies or typographical errors. Changes are periodically made to theinformation herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may makeimprovements in or changes to the software described in this document at any time. 2011 NetIQ Corporation. All rights reserved.U.S. Government Restricted Rights: If the software and documentation are being acquired by or on behalf of the U.S.Government or by a U.S. Government prime contractor or subcontractor (at any tier), in accordance with 48 C.F.R.227.7202-4 (for Department of Defense (DOD) acquisitions) and 48 C.F.R. 2.101 and 12.212 (for non-DOD acquisitions),the government’s rights in the software and documentation, including its rights to use, modify, reproduce, release, perform,display or disclose the software or documentation, will be subject in all respects to the commercial license rights andrestrictions provided in the license agreement.Check Point, FireWall-1, VPN-1, Provider-1, and SiteManager-1 are trademarks or registered trademarks of Check PointSoftware Technologies Ltd.ActiveAudit, ActiveView, Aegis, AppManager, Change Administrator, Change Guardian, Compliance Suite, the cube logodesign, Directory and Resource Administrator, Directory Security Administrator, Domain Migration Administrator,Exchange Administrator, File Security Administrator, Group Policy Administrator, Group Policy Guardian, Group PolicySuite, IntelliPolicy, Knowledge Scripts, NetConnect, NetIQ, the NetIQ logo, PSAudit, PSDetect, PSPasswordManager,PSSecure, Secure Configuration Manager, Security Administration Suite, Security Manager, Server Consolidator, VigilEnt,and Vivinet are trademarks or registered trademarks of NetIQ Corporation or its subsidiaries in the USA. All other companyand product names mentioned are used only for identification purposes and may be trademarks or registered trademarks oftheir respective companies.For purposes of clarity, any module, adapter or other similar material ("Module") is licensed under the terms and conditionsof the End User License Agreement for the applicable version of the NetIQ product or software to which it relates orinteroperates with, and by accessing, copying or using a Module you agree to be bound by such terms. If you do not agree tothe terms of the End User License Agreement you are not authorized to use, access or copy a Module and you must destroy allcopies of the Module and contact NetIQ for further instructions.
ContentsAbout this Book and the Library.vAbout NetIQ Corporation .viiChapter 1Introducing AppManager for Exchange Server 2007 and 20101Chapter 2Installing and Configuring AppManager for Exchange Server 2007 and 20105Understanding Microsoft Exchange Server 2007 and 2010.1How AppManager Can Help.2System Requirements.5Installing the Module .6Deploying the Module with Control Center.7Silently Installing the Module .8Verifying Your Installed Module .8Permissions for Discovering Exchange Server Resources .9Discovering Exchange Server Resources.10Configuring and Monitoring Database Availability Groups .11Configuring and Monitoring Clusters .13Configuring the PowerShell Execution Policy.15Upgrading Knowledge Script Jobs .19Changing Configuration Settings.20Troubleshooting PowerShell Errors.22Chapter 3Reporting with Analysis Center23Chapter 4Exchange 2007 Knowledge Scripts27System Requirements for Analysis Center Reports.23Installing the Report Package .24Exchange Server 2007 and 2010 Analysis Center Report Templates.24All BestPracticesAnalyzer.29All ClockSynchronization.32All EventLog .33All ServiceStatus .34CAS Activity .36CAS Connectivity .42CAS OABAvailability .46CAS PublicFolderAvailability.47ETS ExternalMail.48ETS MessageHygiene .51HTS Connectivity .54Contentsiii
HTS SendersAndRecipients .56HTS TransportDumpster .59MBS ClusterOwner .61MBS DatabaseStateChange .62MBS DatabaseStatus.65MBS MailboxAccessibility .68MBS MailboxUsage .70MBS MailFlow .72MBS MessagingRecordsMgmt .73MBS PublicFolderUsage .76MBS Replication.78Transport BackPressure .81Transport QueueStatus.83UMS CallActivity.87UMS Connectivity.90UMS Failures .92UMS Performance .95Recommended Knowledge Script Group .98ivManagement Guide
About this Book and the LibraryThe NetIQ AppManager product (AppManager) is a comprehensive solution for managing, diagnosing,and analyzing performance, availability, and health for a broad spectrum of operating environments,applications, services, and server hardware.AppManager provides system administrators with a central, easy-to-use console to view critical server andapplication resources across the enterprise. With AppManager, administrative staff can monitorcomputer and application resources, check for potential problems, initiate responsive actions, automateroutine tasks, and gather performance data for real-time and historical reporting and analysis.Intended AudienceThis guide provides information for individuals responsible for installing an AppManager module andmonitoring specific applications with AppManager.Other Information in the LibraryThe library provides the following information resources:Installation Guide for AppManagerProvides complete information about AppManager pre-installation requirements and step-by-stepinstallation procedures for all AppManager components.User Guide for AppManager Control CenterProvides complete information about managing groups of computers, including running jobs,responding to events, creating reports, and working with Control Center. A separate guide isavailable for the AppManager Operator Console.Administrator Guide for AppManagerProvides information about maintaining an AppManager management site, managing security,using scripts to handle AppManager tasks, and leveraging advanced configuration options.Upgrade and Migration Guide for AppManagerProvides complete information about how to upgrade from a previous version of AppManager.Management guidesProvide information about installing and monitoring specific applications with AppManager.HelpProvides context-sensitive information and step-by-step guidance for common tasks, as well asdefinitions for each field on each window.The AppManager library is available in Adobe Acrobat (PDF) format from the NetIQ Web on/default.asp?version AMDocumentation.About this Book and the Libraryv
ConventionsThe library uses consistent conventions to help you identify items throughout the documentation. Thefollowing table summarizes these conventions.ConventionBoldUse Window and menu items Technical terms, when introducedItalics Book and CD-ROM titles Variable names and values Emphasized wordsFixed Font File and folder names Commands and code examples Text you must type Text (output) displayed in the command-line interfaceviBrackets, such as [value] Optional parameters of a commandBraces, such as {value} Required parameters of a commandLogical OR, such asvalue1 value2 Exclusive parameters. Choose one parameter.Management Guide
About NetIQ CorporationNetIQ, an Attachmate business, is a global leader in systems and security management. With more than12,000 customers in over 60 countries, NetIQ solutions maximize technology investments and enable ITprocess improvements to achieve measureable cost savings. The company’s portfolio includes awardwinning management products for IT Process Automation, Systems Management, Security Management,Configuration Audit and Control, Enterprise Administration, and Unified CommunicationsManagement. For more information, please visit www.netiq.com.Contacting Sales SupportFor questions about products, pricing, and capabilities, please contact your local partner. If you cannotcontact your partner, please contact our Sales Support team.Worldwide:www.netiq.com/about netiq/officelocations.aspUnited States and Canada: 888-323-6768Email:info@netiq.comWeb Site:www.netiq.comContacting Technical SupportFor specific product issues, please contact our Technical Support spNorth and South America:1-713-418-5555Europe, Middle East, and Africa: 353 (0) 91-782 677Email:support@netiq.comWeb Site:www.netiq.com/supportContacting Documentation SupportOur goal is to provide documentation that meets your needs. If you have suggestions for improvements,please email Documentation-Feedback@netiq.com. We value your input and look forward to hearingfrom you.Contacting the Online User CommunityQmunity, the NetIQ online community, is a collaborative network connecting you to your peers andNetIQ experts. By providing more immediate information, useful links to helpful resources, and access toNetIQ experts, Qmunity helps ensure you are mastering the knowledge you need to realize the fullpotential of IT investments upon which you rely. For more information, please visithttp://community.netiq.com.About NetIQ Corporationvii
viii Management Guide
Chapter 1Introducing AppManager for ExchangeServer 2007 and 2010AppManager for Exchange Server 2007 and 2010 lets you monitor the operation, performance, andavailability of Microsoft Exchange Server, version 2007 and version 2010.Understanding Microsoft Exchange Server 2007 and 2010Previous versions of Microsoft Exchange employed traditional communication methods whereby e-mail,voice mail, and fax traffic not only traveled different paths through communication networks (frequentlyrequiring separate sites and servers), but were accessible only by different tools such as telephones,computers, and fax machines.With Exchange Server 2007 and 2010, users receive e-mail, voice mail, fax messages, and calendar datadirectly into one inbox, and can access the inbox from a variety of applications, such as Microsoft OfficeOutlook, Outlook Web Access, mobile devices, or the telephone. This unified messaging systemsimplifies the user experience and reduces the number of servers required to provide e-mail, voice mail,and fax services.Five server roles provide flexibility in deploying Exchange Server 2007 and 2010. With the exception ofthe Edge Transport server role, which must be deployed on a server in the perimeter network, all otherroles can run on one server or multiple servers, depending on the needs and size of your organization. Hub Transport server role moves messages between the other server roles and applies compliancepolicies to messages while they are in transit. Client Access server role enables users to access their inbox from Outlook Web Access, POP3, IMAP4, Outlook Anywhere, and Exchange Server ActiveSync. Edge Transport server role provides antivirus and anti-spam protection for your Exchangeorganization. Mailbox server role holds users’ mailbox databases, which contain e-mail, calendar, contact, task,voice mail, and fax data. Unified Messaging server role lets users receive voice mail, e-mail, fax messages, and calendar data intheir Exchange inboxes. It also enables voice access to the inbox from any telephone, and hosts anyspeech-enabled Automated Attendant that your organization may employ.Chapter 1 Introducing AppManager for Exchange Server 2007 and 20101
How AppManager Can HelpAppManager for Exchange Server 2007 and 2010 monitors Exchange Server 2007 and Exchange Server2010 resources installed in both clustered and non-clustered environments, as well as DAG environments.The module supports the following environments: Cluster continuous replication (CCR) combines the replication and replay features in ExchangeServer 2007 with the failover features of Microsoft Cluster services. CCR is a solution that can bedeployed with no single point of failure in a single datacenter or between two datacenters. Single copy clusters (SCC), known as shared storage clusters in previous versions of Exchange Server,are present in Exchange Server 2007. Local continuous replication (LCR) is a single-server solution that uses creates and maintains a copyof a storage group on a second set of disks that are connected to the same server as the productionstorage group. LCR provides asynchronous log shipping, log replay, and a quick manual switch to acopy of the data. Database availability group (DAG) is a set of up to 16 Microsoft Exchange Server 2010 Mailboxservers that provides automatic database-level recovery from a database, server, or network failure.DAG replaces CCR, SCC, and LCR on Exchange 2010 servers. For more information, see“Configuring and Monitoring Database Availability Groups” on page 11.The Exchange2007 Knowledge Scripts raise events in the AppManager Operator Console or ControlCenter. The scripts collect information about server roles that you can use for trend analysis andreporting.With AppManager for Exchange Server 2007 and 2010, you can monitor the following: The Windows Event Log for warnings and errors whose source is either the Best Practices Analyzer orExchange services Running status of all Exchange Server 2007 and 2010 services Clock synchronization Response time for ActiveSync, Outlook Web Access, Outlook Web services, and the Autodiscoveryservice Number of messages in queue and change in queue size Status of send, receive, and foreign connectors Speed of mail flow to a specified e-mail address or Mailbox server Availability of offline address books and public folders Accessibility of mailbox database Communication between Hub Transport server and Mailbox server Synchronization between Hub Transport server and Edge Transport server Response to SMTP requests Replication health Mailbox database status Available disk space2Management Guide
Cluster ownership Message management: deleting, journaling, moving Performance for the Unified Messaging server, including user response latency, operation responsetime, queued messages, queued OCS user notifications, and disconnected calls, and access to theMailbox server, Hub Transport server, and Active DirectoryChapter 1 Introducing AppManager for Exchange Server 2007 and 20103
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Chapter 2Installing and Configuring AppManager forExchange Server 2007 and 2010This chapter provides installation instructions and describes system requirements for AppManager forExchange Server 2007 and 2010.This chapter assumes you have AppManager installed. For more information about installingAppManager or about AppManager system requirements, see the Installation Guide for AppManager, whichis available on the AppManager Documentation Web site: ation/default.asp.System RequirementsAppManager for Exchange Server 2007 and 2010 has the following system requirements:ItemRequirementNetIQ AppManager installed on theAppManager repository (QDB)computers, on the Exchange computersyou want to monitor (agents), and on allconsole computers7.0.1, at minimum. For support of Windows Server 2008, hotfix 71704 is required, orthe most recent AppManager Windows Agent hotfix. For enhanced data collection, hotfix 72040 for the AppManagerrepository (QDB) is required. For enhanced Control Center performance, the following hotfixesare recommended: Hotfix 71408 Hotfix 71468 Hotfix 71516 Hotfix 71647For more information, see the AppManager Suite Hotfixes Web page.AppManager for Microsoft WindowsThe most recent version, for support of Windows Server 2008. Formodule installed on the repository, agent, more information, see the AppManager Module Upgrades & Trialsand console computersWeb page.Microsoft Windows operating systeminstalled on agent computersOne of the following: Windows Server 2008 R2, including SP1, Enterprise or StandardEdition, Enterprise or Standard Edition 64-bit Windows Server 2008, including SP or SP2 64-bit Windows Server 2003 R2, including SP2, Enterprise orStandard EditionChapter 2 Installing and Configuring AppManager for Exchange Server 2007 and 20105
ItemRequirementMicrosoft Exchange Server installed onthe agent computersOne of the following: Microsoft Exchange Server 2010, including SP1 Microsoft Exchange Server 2007, including SP1, SP2, or SP3Microsoft Exchange Server Role installed At least one of the following Exchange Server roles installed:on the agent computers Client Access Role Edge Transport Role Hub Transport Role Mailbox Role Unified Messaging RoleMicrosoft .NET Framework installed onthe agent computersVersion 3.0For the latest information about supported software versions and the availability of module updates, visitthe AppManager Supported Products page at .asp. If you encounter problems using this module with a later version of your application, contactNetIQ Technical Support.For more information about system requirements and instructions for installing the AppManager agent,repository, and management server, see the Installation Guide for AppManager.Installing the ModuleThe setup program automatically identifies and updates all relevant AppManager components on acomputer. Therefore, run the setup program only once on any computer. The pre-installation check alsoruns automatically when you launch the setup program.You can install the module in one of the following ways: Run the module setup program, AM70-Exchange2007-7.x.x.0.msi, which you downloaded fromthe Web. Save the module setup files on the distribution computer, and then delete the olderversions of the module setup files. For more information about the distribution computer, see theInstallation Guide for AppManager Use Control Center to install the module on the remote computer where an agent is installed. Formore information, see “Deploying the Module with Control Center” on page 7.To install the module:1. Run the module setup program on all AppManager repository (QDB) computers to install theKnowledge Scripts and reports. Run the setup program on the primary repository computer first. Then run the setup program onall other repository computers. For repositories running in active/active and active/passive clusters, run the setup program on theactive node. Then, copy the following Registry key to the non-active node.HKEY LOCAL MACHINE\SOFTWARE\NetIQ\AppManager\4.02. Install the module on the Exchange 2007 or 2010 computer you want to monitor (agent computer).Use one of the following methods: Run the module setup program. Use Control Center to deploy the installation package.6Management Guide
3. Run the module setup program on all Operator Console and Control Center computers to install theHelp and console extensions.4. Configure the PowerShell Execution policy, and, if necessary, establish a trust relationship betweenNetIQ Corporation and the user accounts that will run the Exchange2007 category of KnowledgeScripts. For more information, see “Configuring the PowerShell Execution Policy” on page 15.5. Ensure proper permissions and memberships are set before discovering Exchange Server 2007 and2010 resources. For more information, see “Permissions for Discovering Exchange Server Resources”on page 9.6. If you have not already discovered Exchange resources, run the Discovery Exchange2007 Knowledge Scripton all agent computers where you installed the module. For more information, see “DiscoveringExchange Server Resources” on page 10After the installation has completed, you can find a record of problems in theExchange2007 Install.log and PowerShellHost Install.log files, located in the\NetIQ\Temp\NetIQ Debug\ ServerName folder.Deploying the Module with Control CenterYou can use Control Center to deploy the module on a remote computer where an agent is installed. Thistopic briefly describes the steps involved in deploying a module and provides instructions for checking inthe module installation package. For more information, see the Control Center User Guide for AppManager,which is available on the AppManager Documentation Web site: ation/default.asp.Deployment OverviewThis section describes the tasks required to deploy the module on an agent computer.To deploy the module on an agent computer:1. Verify the default deployment credentials.2. Check in an installation package.3. Configure an email address to receive notification of a deployment.4. Create a deployment rule or modify an out-of-the-box deployment rule.5. Approve the deployment task.6. View the results.Checking In the Installation PackageYou must check in the installation package, AM70-Exchange2007-7.x.x.0.xml, before you can deploythe module on an agent computer.To check in a module installation package:1. Log on to Control Center and navigate to the Administration pane.2. In the Deployment folder, select Packages.3. On the Tasks pane, click Check in Packages.Chapter 2 Installing and Configuring AppManager for Exchange Server 2007 and 20107
4. Navigate to the folder where you saved AM70-Exchange2007-7.x.x.0.xml and select the file.5. Click Open. The Deployment Package Check in Status dialog box displays the status of the packagecheck in.Silently Installing the ModuleYou can run the module setup program, AM70-Exchange2007-7.x.x.0.msi, silently (without userintervention) from a command prompt on the local computer.Run the following command from the directory in which you saved the module setup program. Thiscommand installs the module using default settings.msiexec.exe /i "AM70-Exchange2007-7.x.x.0.msi" /qnwhere x.x is the actual version number of the module setup program.To create a log file that describes the operations of the module setup program, add the following flag tothe command noted above:/L* "AM70-Exchange2007-7.x.x.0.msi.log"The log file is created in the directory in which you saved the module setup program.For more information, see “Performing a Silent Installation” in the Installation Guide for AppManager.Verifying Your Installed ModuleTo verify installation on many computers, run the ReportAM CompVersion Knowledge Script. Ensureyou discover a report-enabled agent before running this script. For more information, see the Help for thescript.To verify installation on one or only a few computers, use the Operator Console.To verify your installed module with the Operat
AppManager for Exchange Server 2007 and 2010 monitors Exchange Server 2007 and Exchange Server 2010 resources installed in both clustered and non-clustered environments, as well as DAG environments. The module supports the following environments: Cluster continuous replication (CCR) combines the replication and replay features in Exchange
HP OpenView Operations, and AppManager activities. For example, you should be familiar with HP OpenView . and monitoring specific applications with AppManager. The AppManager library is available in Adobe Acrobat (PDF)
Introducing AppManager for Lotus Domino AppManager for Lotus Domino provides Knowledge Scri pts designed to give you a comprehensive view of how the Domino server performs. The capabilities of the Knowledge Scripts in the Domino category include the following: Monitoring the status of Domino server and th
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Cisco IP phones NetIQ has tested AppManager for IP Phone Quality with Cisco IP phone models 7910, 7940, 7960, and 7970, using Cisco CallManager versions 3.3(4), 4.0, and 4.1. 4 Management Guide Installing the Module The setup program automatically identifies and updates all relevant AppManager components on a
Installing Exchange Server 2019 on Windows Server Core 2019 (optional) After completing this module, students will be able to: Describe the key features and functionality of Exchange Server. Describe the Exchange Server architecture. Describe the requirements and options for deploying Exchange Server. Deploy Exchange Server.
Microsoft Exchange Server 2010 1 F5 enables secure, agile, and optimized Exchange Server 2010 deployments Microsoft Exchange Server is the undisputed industry leader in corporate messaging. Microsoft Exchange Server 2010 provides businesses with email, calendar, and contacts on the PC, phone and web, so employees can stay connected and in sync.
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