UC Irvine Health Secure Mail Message Center

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UC Irvine Health Secure Mail Message CenterUC Irvine Health is committed to protecting the privacy of its member’s information, especially their protected healthinformation (PHI). UC Irvine Health is complying with the privacy requirements of the Health Insurance Portability andAccountability Act of 1996 (HIPAA), as well as other laws aimed at safeguarding privacy. Additionally, UC Irvine Health maintainsits own privacy and security policies and procedures that are designed to protect customer privacy.UC Irvine Health is using secure e‐mail services to protect e‐mail. For both our associates and externalparties with whom they transmit PHI via e‐mail, UC Irvine Health Secure Mail makes securedcommunications easy.This web site will help you understand how messages will arrive to you and how to retrieve them at nocost to you. You only need to register once, and there are only a few simple steps to access themessages. You also can reply to the message securely at no cost to you. The privacy of businesscommunication is important to us, and we want to ensure your information stays private.*"Protected Health Information" or PHI is medical information, as well as demographic information about UC Irvine Healthmembers, that is collected as part of administering their health care benefits. PHI contains "individually identifiable healthinformation." This is information that includes both health care information and demographic details such as an individual'saddress, gender, Social Security number, or date‐of‐birth. Insurance applications with medical histories, for example, containindividually identifiable health information.Getting StartedFirst‐time RegistrationBelow are the steps for external recipients of UC Irvine Health’s Secure Mail to follow in order to register a password. First‐timerecipients will only need to register once in order to view the message and any future messages.1. You will receive an e‐mail in your regular e‐mail inbox notifying you of a “New Secure Email Message Received” from securemessage system.Figure 1: Inbox displaying new secure message email‐If the message has not arrived in your Inbox please check your spam filter, junk mail folder.Figure 2: Secure message email in Spam Folder

Click on “securedoc.html” attachment to complete the NEW USER REGISTRATION form and view the secure message.Figure 2: Secure Email Envelope Notification Message2. Click on the “Register button” to begin the registration processFigure 3: First time registration envelope

Complete the online registration form and click the REGISTER button at the bottom of the page to create a user account.Figure 4: New Registration FormNote: Type a password that is at least seven characters and must meet two of the following three conditions; Contain both alphabetic and numeric characters Contain both uppercase and lowercase characters Contain at least one special character such as: !@# % &3. Re‐enter your password4. Type a Password reminder phrase5. Click Register6. The message page is displayed7. A confirmation email has been sent to your email address for this account.To View the Secure Email Message1. Return to Secure Message Envelope displayed in your browser or return to email message and Open the securedoc.html fileattachment to view the Secure Email Envelope as above.Figure 5: New Secure Email Message2. Enter your newly created Password.

Figure 5: UC Irvine Health Secure Message Center Login3. Click “Open Online”Replying to Secure e‐Mail Messages1. Open your secure message and open the “securedoc.html” attachment to “Sign In” and view the message.Figure 6: Secure Message2. Sign in with your Password and click “Open Online” to view the message

Figure 7: UC Irvine Health Secure Message Center Login3. Click Reply to reply to the senderFigure 8: Secure Message Reply4. Type your response and click on the attachment button to add files.

The attachment limits, including how many files you can attach, and the maximum combined file size limit is indicated on the AttachFile page which is available when composing a message.5. Click Send when your reply is completedFAQHow does UC Irvine Health Secure Message Center Work?When you receive an encrypted email via UC Irvine Secure Mail Message Center, you will receive a notification email thatcontains a “securedoc.html” attachment. If you are a ZixCorp or ZixMail user, then you will receive the email directly in youremail inbox, just like any other email. If you are not a ZixCorp or ZixMail user, then you will receive an encrypted email messagein your regular email that contains the “securedoc.html” attachment. You will need to open the attachment to Register andview the email. First‐time users go through a one‐time registration process. During First‐time registration you will create aprivate password to receive and reply to our secure messages. After signing in to our Secure Message Center, you can view yourmessage and any attachments over a Secure Sockets Layer (SSL) connection.How do I request a Password Reminder?1. On the Log In page, click Forgot your password? Send a password reminder2. Type your email address in the box provided3. Click Enter. An email with the reminder will be sent to your regular email InboxI forgot my password. How do I get a new password?1. On the Log In page, click the link Forgot your password? Change your password. The Change Password form is displayed2. Type your email address and new password3. Note: Type a password that is at least seven characters and must meet two of the following three conditions; Contain both alphabetic and numeric characters Contain both uppercase and lowercase characters Contain at least one special character such as: !@# % &4. Re‐enter New Password. New Password Reminder5. Click Submit Password. You will receive a confirmation email to activate the new password

What should I do if I receive an error message when I try to log in?Make sure that you've entered your Log In information correctly. If you still receive the error message, use the Passwordreminder on the Log In page: Forgot your password? Send a password reminder. Then type your email address and click Enter.The system will email you the phrase you entered when you selected your password.How do I get an expired message back?If the message has expired, there is no way to access it. Due to the security features of UC Irvine Health Secure Mail, the senderof the message must re‐send it.If you have any questions, please contact support at 714-456-3333 or email postmaster@hs.uci.edu

1. You will receive an e‐mail in your regular e‐mail inbox notifying you of a "New Secure Email Message Received" from secure message system. Figure 1: Inbox displaying new secure message email ‐ If the message has not arrived in your Inbox please check your spam filter, junk mail folder. Figure 2: Secure message email in Spam Folder

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