Warranty Program - Media.homefiniti

Emergency ServiceKEY RULES FOR THE FASTEST POSSIBLEEMERGENCY SERVICEThe best way to handle an emergency isto be prepared and informed when anemergency occurs.Be sure you check the suggested itemsBEFORE calling for emergency service.Read or be familiar with all theinformation in this Emergency Servicesection.Do not call your New Home Specialist.They are not equipped to handle youremergency.Emergency contact information for your home is located in your electrical panel boxand in this binder.WHAT IS AN EMERGENCY?In many cases, such as fire, theft, or the like, it is easy to recognize an emergency. Forour purposes, we define an emergency as an unexpected and quickly continuingcondition that if not immediately repaired will promptly cause further and continuingdamage to the residence.Items reported as emergencies which in fact are non-emergencies as defined hereinmay result in billing to the homeowner by the subcontractor involved. Non-Emergenciesare reported during submittal of routine Warranty Service cycles at the 12 Week and 10Month anniversary of closing.We hope the foregoing information will assist you should an emergency arise. Byfollowing the suggestions, you will assist everyone in providing you with the best possibleemergency service outside of normal working hours. Your cooperation is appreciated.Call your HVAC vendor for service during your first year of warranty.12

Emergency ServiceHEAT EMERGENCYHEAT EMERGENCY1. No heat in residence.Before calling for NO HEAT IN RESIDENCY EMERGENCY SERVICE outside of normalbusiness hours, check the following:1. Check circuit breaker box to be sure all circuit breakers are in “ON” position.2. Check the thermostat to be sure temperature setting is higher than thecurrent room temperature.3. Make sure the furnace disconnect switch is in the “ON” positionThe following is NOT considered to be a Heat Emergency and the homeowner isliable for a service charge plus applicable repair costs for service rendered outsideof normal business hours:1. Heat is on and apparently working, but the temperature is inadequate oruncomfortable. If you have a multi-level home and are experiencing more thanan 8-degree difference between floors, please contact your HVAC vendordirectly to schedule an appointment. Note: This is a non-emergency.Followed up with an email or phone call notification to Quality Builders Warrantyvia the Chesapeake Homes portal. Submit just as you would a service request.ELECTRICAL EMERGENCYELECTRICAL EMERGENCYNo electricity throughout the residence.Before calling for ELECTRICAL EMERGENCY SERVICE outside of normal business hours,check the following:1. Check the circuit breaker box to be sure the circuit breakers for theelectrical circuits in question are in the “ON” position.2. Be sure cause of difficulty is not a defective appliance or otherplugged-in equipment.3. Be sure cause of difficulty is not a loss of power throughout the neighborhood.If such should be the case, call your local power / electric company.13

Emergency ServiceELECTRICAL NON-EMERGENCYThe following are not considered to be electrical emergencies and the homeowner is liablefor a service charge plus applicable repair costs for service rendered outside of normalbusiness hours:No electricity to individual receptaclesor outlets in separate rooms.Oven or range is operating but oneelement or one part is not working.This is more than likely a situation withthe appliance. Please schedule anappointment with your appliancemanufacturer at the numbers listed atthe front of this manual.One inoperative electrical circuit iscausing one or more switches or outletsin one room or in parts of several roomsto be inoperative.Electrical arc observed when wall switchor appliance (especially the garbagedisposal) is turned on.(Switch circuit breakers to “OFF” position, then switch one by one back to the“ON” position, until the item in questionis located. Report same to the electricalsubcontractor on the next working day).Followed up with an email or phonecall notification to Quality BuildersWarranty via the Chesapeake Homesportal. Submit just as you would aservice request.GAS EMERGENCYIf you smell natural gas on the exteriorof your home, contact the gas companyimmediately. Call your local gascompany; they have a 24-hour servicedepartment to handle gas emergencies.Natural Gas Utility will advise youregarding safety precautions until sucha time as they can respond to the gasleak.Followed up with an email or phonecall notification to Quality BuildersWarranty via the Chesapeake Homesportal. Submit just as you would aservice request.14

Emergency ServicePLUMBING EMERGENCYBefore calling for PLUMBING EMERGENCY SERVICE outside of normalbusiness hours, check the following:In case of a leak shut off the water supply at valve controls to fixture in question.If a leak is in the wall, cut off supply at the house water cut-off valve.PLUMBING EMERGENCYWater leak on supply line (not fixture) not individually controllable(such as in the wall).Clogged main sewer line causing back-up in fixtures. 30 days after closing, sewerback-ups are not warranted unless defects occurring during construction are evident.Followed up with an email or phone call notification to Quality Builders Warranty viathe Chesapeake Homes portal. Submit just as you would a service request.PLUMBING NON-EMERGENCYThe homeowner is liable for a service charge plus applicable repair costs for servicerendered outside of normal business hours:No hot water.Hot water supply or temperature isinadequate for requirementsClogging or stoppage affecting only asingle fixture.Water leakage from a fixture, sink orcommode where cut-off valves areaccessible and could be used to cut offthe water flow.Followed up with an email or phonecall notification to Quality BuildersWarranty via the Chesapeake Homesportal. Submit just as you would aservice request.15Water leakage from a drain lineoccurring ONLY when a fixture, sinkor bathtub is drained or used.(Further leakage could be preventedby non-use of fixture).Continuous flow of water throughcommode tank.Frozen plumbing pipes. Frozen pipesare rarely a problem in this area,but occasionally because of variationin house exposure, wind and shading,some freezing may occur. THIS IS NOT APLUMBING EMERGENCY.Your Plumbing System must bewinterized and is a homeownerresponsibility.

Emergency ServiceIN SUB-FREEZING WEATHER, THE FOLLOWING PRECAUTIONS SHOULDBE OBSERVED:When your kitchen and bathrooms are situated on exterior walls, please open the doorsand have faucets dripping in freezing temperatures. The Builder will not be responsible forany frozen water pipes. All pipes have been adequately insulated to prevent freezing duringnormally anticipated cold weather. If you have cut-off valves inside for outside faucets, besure to turn them off during winter and drain outside faucets.*If you have an exterior tankless water heater, prior to inclement weather ensure the heattape on the water heater is plugged in.ROOF LEAK EMERGENCYThe information previously noted has covered in detail the steps to be taken to gainrelief from plumbing leaks. Roof leaks differ from plumbing leaks in that repaircannot normally take place until the rain stops and the roof material is dry. Theadhesives and mastics used to seal roofing imperfections or damage will notnormally adhere to wet surfaces.We do service such leaks on an accelerated basis however, and we ask that younotify Quality Builders Warranty as soon as signs of wetness are observed. If thiscondition is not noticed during a time when Quality Builders Warranty is open, holdyour Service Request until the start of the next normal business day.ROOF LEAK SERVICE REQUESTRoof leak Service Requests will be taken by telephone.It is important to mark or identify the area where water is observed, and ifpossible, to mark the exact source point in the roof or wall, if it is known.This will permit exact location of the problem when the repairman callsat your residence.Followed up with an email or phone call notification to Quality Builders Warrantyvia the Chesapeake Homes portal. Submit just as you would a service request.16

Specific WarrantyGuidelines andHomeownerMaintenance ForLasting Quality

Specific Warranty Guidelines & H/OMaintenance For Lasting QualityThis portion of your Homeowner’s Manual will give you helpful ideas about themaintenance of the many systems and materials used in your home. Maintainingyour new home is similar to maintaining a new car, the more you adhere to the“scheduled maintenance plan,” the longer your car will run and the moreefficiently it will operate. Your home is no exception. Attention to detail, such aschanging return air filters, replacing caulking, and understanding the best way toclean countertops and bathtubs, are just a few of the ways you can extend the useful enjoyment of your home and ensure its highest possible resale value for yearsinto the future.We hope you will take the time to review this information, and put its many ideasto use.BREAKING IN YOUR HOMEThe ten-year warranty manual from Quality Builders Warranty (QBW) you receivedwith the purchase of this home will address questions you may develop over time.The QBW manual is an excellent starting point in your determination as to whether anitem has fallen outside the allowable standards, and we hope you will take the time toreview this material as well.Your new home deserves good care. As with any product involving the assembling ofvarious materials, parts, and mechanical devices – all through human craftsmanship –your new home may require certain minor adjustments. However, in general, theupkeep and maintenance of your new home is your responsibility! Your continuedattention to and repair of the occasional small items as they occur, will pay dividendsto you and your family in the form of years of pleasant, comfortable, and major troublefree living.Properly maintained, your home will provide you a place of shelter, comfort, andenjoyment for many years to come. During the “break-in” period a little care andcommon sense will go a long way in assuring that your home “performs” to yourexpectations, thereby enhancing your pride of ownership. General knowledge of howthe materials and systems in your home react to changes in temperature, humidity,shrinkage, and expansion, along with an understanding of proper maintenanceprocedures, will enable you to more fully understand the adjustments that your home,and every home, will go through over the years.18

Specific Warranty Guidelines & H/OMaintenance For Lasting QualityYour warranty specifically applies to items constructed on your property byChesapeake Homes. Items that do not fall under the terms and conditions of thiswarranty are set out on the following pages. For a specific reference number, pleaserefer to your Quality Builders Warranty Limited Agreement Booklet that is providedto you in this binder.FOUNDATIONYour home is built on concrete footings, engineered to meet existing soilconditions and the various loads created by the home, wind and other factors.Nonetheless, you should expect some degree of settlement or shrinkageto occur as it does in every home. Again, the ten-year warranty manual willaddress when the effects of this shrinkage may have exceeded allowabletolerancesLANDSCAPINGShrubbery and nursery trees arenon-warranted items and will not bereplaced by the builder.It is the homeowner’s responsibilityto regularly water the sod, trees,and bushes. It is recommended towater sod daily, especially duringspring and summer months, toensure sod takes root.Adding topsoil to the yard, raising thelevel of dirt around the foundation, andinstalling additional flowerbeds orlandscaping voids any responsibility onthe part of Chesapeake Homesregarding drainage problems.Your lot has been finely graded, raked and seeded to the property lines with eitherFescue, Centipede, or Bermuda grass seed, and sod, depending on the time of the year.Also, a predetermined amount of shrubbery has been planted in a mulched bed. Whilewe’ve given you a good start, creating the lawn of your dreams is up to you. The fourbasic ingredients required are the seed, water, fertilizer and a lot of sweat equity!A good tip for having a lush lawn during the winter in this climate is to overseed withWinter Rye Grass that will stay green most of the winter and be lush looking about thetime the Azaleas and Dogwood are in full bloom.19

Specific Warranty Guidelines & H/OMaintenance For Lasting QualityIf you bring in additional top soil or plant additional shrubs, be careful not to fill in thedrainage swales that were established along property lines, between adjacentproperties or along the rear of your yard. These drainage swales and the finish gradingof the entire lot were done in accordance with a drainage plan for theentire community. If you alter or fill them, you run the risk of being held liable forflooding or damage to a neighboring property.Trees, shrubbery, landscaping, seeding, and grading are approved and certified at thetime of final inspection. From that point, the builder is not responsible for damageoccurring from owner neglect, Acts of Nature (wind damage, rain or storm erosioncausing gullies or washouts that may a

ity Builders Limited Warranty for which Chesapeake Homes is responsible, you should con-tact Quality Builders Warranty since the Limited Warranty has a very specific Complaint and Claims procedure. If Quality Builders Warranty determines that Chesapeake Homes has a repair responsibility under the Limited Warranty, the item(s) will be addressed.