Q.APPRAISAL QUICK REFERENCE GUIDE - Franklin American

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Q.APPRAISAL QUICK REFERENCE GUIDE

ACCESSING THE APPRAISAL MANAGEMENTSYSTEMQ.appraisal Quick Reference Guide2

APPRAISAL ORDER FORMLoan, Property, and Borrower Information willauto-populate if the content is in FAMC systems. Any fields outlined in yellow are required inorder to complete the Appraisal Order Form. Appraisal Management Quick ReferenceGuide link is available. Greyed out boxes cannot be revised/edited. FHA Agency Case Numbers aren’t editableunless the EMB is a Principal Agent. For SOs and SOFAs, the case number will autopopulate from FAMC systems. The Case Number must be orderedprior to ordering the appraisal.Property Information Select Yes or No if For Sale By Owner. If property is a TBD, once a property has beenidentified, the Customer needs to follow the“Lender Certified Approvals/TBD PropertiesProcedures found on theWebsite Resources Training Materials.Borrower Information Confirm Primary Borrower Phone. The Borrower’s e-mail address will carry overto the payment section on Borrower paidappraisals.Q.appraisal Quick Reference Guide3

APPRAISAL ORDER FORMProperty Information Select Yes or No if For Sale byOwnerProperty Contact Information If No is selected, Realtorinformation is required If Yes is selected, SellerInformation is required If Refinance, the PropertyContact will default to PrimaryBorrowerAdd Alternate ContactAdd additional property contact byclicking on the Add AlternateContactQ.appraisal Quick Reference Guide4

APPRAISAL ORDER FORMBroker Notification Information This section will allow the Customer to add additional e-mail notifications.The person logged in and placing the order will populate under the Broker Notification Information.The Customer has the ability to add additional e-mail addresses for additional recipients of the E-mail Notifications Options as shown.The Customer can Select All or as many notifications as desired.Order Update will always be checked. This field is not editable.The additional e-mail addresses can be for Processors, Assistants, Loan Officers or even Realtors, etc.Note: At this time, once the order is complete, the Notifications cannot be changed.Q.appraisal Quick Reference Guide5

APPRAISAL ORDER FORMAppraisal PaymentInformationBorrower Paid AppraisalsThe earliest date to collect fees must be current in order for the borrower to pay for the appraisal. Under Paid By, select PrimaryBorrower or Broker. ConfirmPayee Address. If Primary Borrower paid,Primary Borrower e-mail isrequired. If this has alreadybeen provided, the field willauto-populate. NOTE: It is essential thePrimary Borrower’s e-mailaddress is correct. The paymentprocess is governed by theprimary borrower’s e-mailaddress. If this incorrect, itcould cause significant delays.Broker: In order for the borrower to pay for the appraisal, the LE has to be RECEIVED, not signed. The NOI must be completed. The Broker must input the NOI date on the Loan Status page.EMB: The NOI must be completed; the EMB must input the NOI date on the Loan Status page.Q.appraisal Quick Reference Guide6

APPRAISAL ORDER FORMAppraisal Payment InformationBroker/EMB Paid appraisals Under Paid By, select Broker. The Payee E-mail will automatically default tothe user who is logged in and completing theorder.Appraisal RequestProduct Type Simply click on the drop down and make theproduct selection.Save The Save function simply allows the user to“save” their information and complete theirappraisal order at a later date. Save will not “save” the Product Type. The Product Type will have to be re-selectedbefore the appraisal order can be finalized. It willsave all other data.Click Order Appraisal.Q.appraisal Quick Reference Guide7

APPRAISAL MANAGEMENTSuccess MessagingSuccess messaging will appear on the Appraisal Management page when the Appraisal Product has been successfully ordered.Next Steps Payment Purchase loans The ability to upload the most recent and fully executed purchase contract and all addendums to the DocumentUpload tab.Q.appraisal Quick Reference Guide8

APPRAISAL MANAGEMENTImportant!The payment needs to bemade ASAP.The appraisal process willnot start until the paymentis processed.Payment ProcessOnce the product has been successfully ordered, an e-mail will be generated to the Borrower or Broker/EMB requesting payment.Note: The Broker/EMB is designated as the person logged in and placing the order.The link will remain active for 3 days. If a payment hasn’t been made after 3 days, clicking on the link will generate a new “PaymentRequest” e-mail.Click on Make A Payment link to make the payment.Q.appraisal Quick Reference Guide9

APPRAISAL MANAGEMENTPayment Process Credit Card Information Enter the credit card information on the appraisalpayment landing page. All fields are required. Click Pay. A message will appear with a paymentconfirmation.Q.appraisal Quick Reference Guide10

APPRAISAL MANAGEMENTPayment Process Credit Card Information, continuedThe person making the payment will also receive an e-mail “payment confirmation.”Q.appraisal Quick Reference Guide11

APPRAISAL MANAGEMENTThe AppraisalManagement page hasfour categories to assistwith the management ofyour appraisal product.These include: Communications Document Upload Additional Productsand History Payee HistoryReminder: All fields outlined inyellow are required. The link to theAppraisal ManagementQuick Reference Guideis provided.Q.appraisal Quick Reference Guide12

APPRAISAL MANAGEMENT On the Communicationspage, you can CreateNew Messages to theAMC, and also view theIncoming and OutgoingMessages logs. Any incoming messageswill allow the user toreply directly to thatmessage.Q.appraisal Quick Reference Guide13

APPRAISAL MANAGEMENTUse the Document Uploadfeature to upload salescontracts, etc.Can Upload From CurrentImages Click on the button forUpload From Current Images. Select from the drop down,then click Submit. Click View Current Images toview the document you willbe sending before you send it. Note: The most recent copyof the document will be sentif more than one exists.Upload From Device Drag and Drop A copy will fire to FAMC’sQ.image and the AMCUpload History View uploaded documents byscrolling to the bottom of thepage.Q.appraisal Quick Reference Guide14

APPRAISAL MANAGEMENTThe Additional Products &History page is where youwill: Order Additional(supplemental)Appraisal Products Cancel AppraisalProducts View HistoryTo Order AdditionalAppraisal Product, selectwho is paying for theproduct, select theProduct Type, then clickOrder Appraisal.Remember For all Borrower Paid products (including additional products), twothings must happen: The borrower(s) must receive the LE and Provide a Notice of Intent to Proceed.Q.appraisal Quick Reference Guide15

APPRAISAL MANAGEMENTTo Cancel AppraisalProduct, select theActive Product Typeand click CancelAppraisal.Depending upon theorder status, the fullamount paid for theorder may not berefunded uponcancellation.A message will be sentto the AMC to cancelthe appraisal order.Product Order History will provide a snapshot of your order history.Q.appraisal Quick Reference Guide16

APPRAISAL MANAGEMENTPayee History View the payment history for all appraisal products on the Payee History page. If the payee needs to be changed, contact Appraisal Services.Equal Housing Lender; Franklin American Mortgage Company, 6100 Tower Circle, Suite 600, Franklin, TN 37067. Company NMLS #1599. For mortgage bankingprofessionals only; not authorized for distribution to consumers or third-parties. All info herein is current as of 02/28/18 and subject to change without notice.This presentation is made available to trusted partners of Franklin American Mortgage Company and is intended for sales enhancement purposes only. The material presentherein is not intended as legal advice nor does it represent the counsel or opinion of Franklin American Mortgage or its employees. Borrowers must qualify in accordance withcurrent Franklin American Mortgage product and program guidelines (login as a registered user at www.franklinamerican.com to view). All attendees should consult theircompany’s policies, procedures, and/or internal compliance/legal guidelines regarding all regulatory or compliance matters. MKT-20935Q.appraisal Quick Reference Guide17

APPRAISAL ORDER FORM Q.appraisal Quick Reference Guide 3 Loan, Property, and Borrower Information will auto-populate if the content is in FAMC systems. Any fields outlined in yellow are required in order to complete the Appraisal Order Form. Appraisal Management Quick Reference Guide link is available. Greyed out boxes cannot be revised/edited.

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