12-July-2022 Interaction Reporter - Genesys
PureConnect 2022 R3Generated:18-October-2022Content last updated:Interaction Reporter10-June-2020Printed HelpSee Change Log for summary ofchanges.AbstractThis document is a printable version of the Interaction Reporter help.Interaction Reporter, an add-on module for IC Business Manager, allowsyou to generate pre-defined reports.For the latest version of this document, see the PureConnectDocumentation Library at: http://help.genesys.com/pureconnect.For copyright and trademark information, pyright and trademark information.htm.1
Table of ContentsTable of ContentsAbout Interaction Reporter226Report ManagementPureConnect Data Dictionary2626About the User Interface28Related Topics28Run a Report29Running a Report29Run a reportRunning a report from a saved filter2930Using Report Filters30Filter ViewCreating a report filterImporting or Exporting a report filterLoading or Saving a report filterResetting filter parameters3030313132View a Report33Viewing a Report33ActiveReports viewer toolbarCrystal Reports viewer ToolbarCustomizing the Workspace View333535Customizing Interaction Reporter Workspace Views35Splitting your Workspace ViewMoving a View to a another Tab GroupDisplaying a list of Report Views and Filter Views in a Tab Group353536Viewing a Sample Report37Related Topics37Export Report Data37Exporting Report DataExporting Formatted DataExporting Unformatted Data373940Interaction Reporter reports41Viewing a Sample Report41Related Topics41Analyzer Reports41Analyzer Scoring Detail ReportKeyword Hit Report4143Dialer Reports46Agent Success Results ReportCall History ReportCampaign Disposition Summary ReportCampaign Statistics ReportCampaign Success Results ReportCall Analysis ReportAgent Utilization ReportAgent Disposition Summary ReportAgent Utilization by Campaign ReportBest Time to Call Analysis ReportCall Answer Distribution Report4749505355586063646667Interaction Optimizer Reports69Schedule Adherence and Conformance Detail ReportSchedule Adherence and Conformance Summary ReportActual vs. Forecast Historical Analysis ReportHeadcount Summary: Scheduled vs. Forecasted ReportIndividual Schedule Detail ReportIndividual Schedule Summary ReportSchedule (Graph) ReportSchedule (Graph) All Schedules: Published and not Published ReportSchedule (List) ReportSchedule (Text Based) All Schedules: Published and not Published ReportSchedule (Text Based) ReportSchedule Unit Detail Report2697071747677777980818283
Time Off Request by Agent ReportTime Off Request by Scheduling Unit Report8686Interaction Process Automation Reports88Process Detail ReportWork Items ReportProcess Summary Report889091Line Reports93(Graph) Calls Entered Line Group by Hour Report(Graph) Calls Inbound Entered Line Group by Hour Report(Graph) Calls Outbound Blocked Line Group by Hour Report(Graph) Calls Outbound Line Group by Hour Report(Graph) Erlang Study Report(Graph) Percent All Lines Busy by Hour Report(Graph) Percent Line Group Busy by Hour ReportLine Activity by Hour ReportLine Group All Trunks Busy for Interval by Day ReportLine Group Identification ReportLine Group Least Used Trunks by Day ReportLine Summary and DetailLine Group Summary and Detail9395969899101102104105107108109112Queue Reports115(Graph) Abandoned Call Profile Report(Graph) Answered Call Profile Report(Graph) Profile of Average Speed of Answer Report(Graph) Profile of Calls Abandoned in 1st Service Level Report(Graph) Profile of Calls Answered in 1st Service Level Report(Graph) Profile of Calls Entering ACD Report(Graph) Profile of Maximum Wait to Answer ReportQueue Service LevelQueue Summary and Detail115117118118120121122122125Interaction Quality Manager Reports131Calibration DetailsCalibration Question Group Details ReportCalibration Recording SummaryDeleted Recording Audit by Date ReportDeleted Recording Audit by User ReportRecorder Questionnaire Detail ReportRecorder Scoring Summary ReportRecorder User Scoring Summary ReportQuality Scoring Details131135138143144145145147148Tracker Reports150Tracker Individual Detail ReportTracker Individual Summary ReportTracker Interaction Segment Detail by IC User ReportTracker Interaction Segment Summary by IC User ReportTracker Location Detail ReportTracker Location Summary ReportTracker Organization Details ReportTracker Organization Summary Report150153155158161163164167User Reports168Fax Detail ReportFax Summary ReportFax Envelope Detail ReportFax Failure Detail ReportFax Failure Summary ReportUser Performance Summary ReportUser Call DetailUser Call SummaryUser AvailabilityUser Productivity168171172173174175178181185188Wrap Up Codes192Wrap Up Codes192Account Code - Supervisor195Account Code Call Detail by Date ReportAccount Code Call Detail by User ReportAccount Code Call Summary by Date Report1951971993
Account Code Call Summary by User Report201Agent Queue Activation203Queue Activation by Agent ReportAgent Activation by Workgroup Report203205Call - Supervisor207(Graph) Area Code Report(Graph) Calls Processed User Comparison Report(Graph) Incoming Calls by User Report(Graph) International Remote Number Logical Component One Report(Graph) Outgoing Calls by User Report(Supervisor) Caller ID Detail Report(Supervisor) Caller ID Summary Report(Supervisor) User Outbound Call Summary by Number Dialed ReportArea Code/Exchange Summary ReportHourly Call Summary by Extension ReportDialed Number Detail ReportInternational Remote Number Logical Component Two Summary ReportStation ID Detail ReportStation ID Summary ReportDirector ReportsDirector 224226226226DNIS Detail ReportStatistics Group DNIS Daily Report226228General Administrative231(Supervisor) IA Change Notification History Report(Supervisor) IC Change Notification History Report232233Interaction Feedback234Satisfaction Trends (Line Graph) ReportSurvey Scoring Detail ReportSurvey Scoring Summary ReportSurvey vs. Quality Scores Report234234237238IVR239IVR Audit ReportIVR Breakdown ReportIVR Exit Path ReportIVR Summary ReportIVR Summary Abandoned Report239240242243244Queue/Wrap-up246Queue Period Statistics Agent Wrap Up Code by Queue Detail ReportQueue Period Statistics Wrap-up Code Summary ReportLegacy Historical Reports246247249(Supervisor) Agent Availability Detail Report(Supervisor) Agent Availability Summary Report(Supervisor) Number Search Report(Supervisor) User Call Detail Report(Supervisor) User Call Summary ReportAgent Availability Detail ReportAgent Availability Summary ReportAgent Availability with Activation ReportAgent Performance Detail for Queue ReportAgent Performance Detail for Queue by Date by Interaction Type ReportAgent Performance Detail for Queue by Interval ReportAgent Performance Summary for Queue ReportCaller ID Summary by Date ReportCaller ID Summary by User ReportDistribution Queue Performance (Date by Queue by Interaction Type) ReportDistribution Queue Performance (Date by Queue) ReportDistribution Queue Performance (Queue by Date Grouping) ReportDistribution Queue Performance (Queue by Date by Interaction Type) ReportDistribution Queue Performance (Queue by Date by Interval) ReportDistribution Queue Performance (Queue by Date) ReportDistribution Queue Performance (Queue by Interaction Type) ReportIVR Summary by Date ReportLine Activity Summary by Day ReportLine Activity Summary by Line 82286289292295299302305306307
Line Group Activity Summary by Day ReportLine Group Activity Summary by Line ReportLine Group All Trunks Busy for Interval By Grade of Service ReportQueue Period Statistics Abandon ReportQueue Period Statistics Abandon Report (Accumulative Percentage) ReportQueue Period Statistics Response ReportQueue Period Statistics Response Report (Accumulative Percentage) ReportRecorder Scoring Detail ReportRecorder Scoring Summary for Admin ReportRecorder Scoring User Summary for Admin ReportTracker Interaction Segment Detail for Admin ReportTracker Interaction Segment Summary for Admin ReportLegacy Reports309310312314316319321323324325327330333Wrap Up Codes ReportLine Detail ReportLine Summary ReportQueue Detail ReportQueue Service Level ReportQueue Summary ReportUser Availability Detail ReportUser Availability Summary ReportUser Call Detail ReportUser Call Summary ReportUser Productivity Detail ReportUser Productivity Summary ReportLine Group Detail ReportLine Group Summary ReportQuality Scoring Details ReportCalibration Details ReportCalibration Recording Summary 6358362Miscellaneous topics365Account Code Call Detail by Date Report Filter365Parameters365Account Code Call Detail by Date Report Help365ParametersRecord Selection Criteria:Formulas:365367367Account Code Call Detail by User Report Filter367Parameters367Account Code Call Detail by User Report367ParametersRecord Selection Criteria:Formulas:367368369Account Code Call Detail for Current User Report Filter369Parameters369Account Code Call Detail for Current User Report Help369Parameters369Account Code Call Detail for Current User Report371Parameters371Account Code Call Summary by Date Report Filter373Parameters373Account Code Call Summary by Date Report Help373ParametersRecord Selection Criteria:Formulas:373374374Account Code Call Summary by User Report Filter375Parameters375Account Code Call Summary by User Report Help375ParametersRecord Selection Criteria:Formulas:375376376Account Code Call Summary for Current User Report Filter377Parameters377Account Code Call Summary for Current User Report Help377Parameters3775
Account Code Call Summary for Current User Report378Parameters379Line Group Activity Summary by Day Report Help380Parameters381Actual vs. Forecast Historical Analysis Report Filter382Parameters382Actual vs. Forecast Historical Analysis Report Help382ParametersRecord Selection Criteria for this report includes:382383Adding the AND property to a parameterAdherence Detail by Date Report Filter384384Parameters384Adherence Detail by Date Report Help385Parameters385Adherence Detail by Date Report386Parameters386Adherence Detail by User Report Filter387Parameters387Adherence Detail by User Report Help388Parameters388Adherence Detail by User Report389Parameters389Adherence Summary by Date Report Filter390Parameters390Adherence Summary by Date Report Help390Parameters390Adherence Summary by Date Report391Parameters391Adherence Summary by User Report Filter391Parameters391Adherence Summary by User Report Help392Parameters392Adherence Summary by User Report393Parameters393Adherence Summary Percentage by Date/User Report Filter393Parameters393Adherence Summary Percentage by Date/User Report Help394Parameters394Adherence Summary Percentage by Date/User Report395Parameters395Adherence Summary Percentage by User/Date Report Filter396Parameters396Adherence Summary Percentage by User/Date Report Help396Parameters396Adherence Summary Percentage by User/Date Report398Parameters398Agent Activation by Workgroup Report Filter399Parameters399Agent Activation by Workgroup Report Help399ParametersVisual ElementsRecord Selection Criteria:399400400Agent Availability Detail Report Filter400Parameters400Agent Availability Detail Report Help400Parameters401Agent Availability Summary Report Filter402Parameters402Agent Availability Summary Report Help402Parameters402Agent Availability with Activation Report Filter404Parameters404Agent Availability with Activation Report Help404Parameters4046
Agent Disposition Summary Report Filter406Creating a report filterRunning a reportReport Parameters406406406Agent Disposition Summary Report HelpAgent Disposition Summary Report406407ParametersSample reportReport Element DescriptionsStored ProcedureTables407407407408408Agent Performance Detail for Queue by Date by Interaction Type Report FilterFlexible FieldsParameters409409409Agent Performance Detail for Queue by Date by Interaction Type Report HelpFlexible FieldsParameters409409410Agent Performance Detail for Queue by Interval Report Filter413Flexible FieldsParameters413413Agent Performance Detail for Queue by Interval Report Help413Flexible FieldsParameters413414Agent Performance Detail for Queue Report Filter417Parameters417Agent Performance Detail for Queue Report Help418Parameters418Agent Performance Summary for Queue Report Filter420Parameters420Agent Performance Summary for Queue Report Help420Parameters421Agent Success Results Report Filter423Creating a report filterRunning a reportReport Parameters423423423Agent Success Results Report HelpAgent Success Results Report423424ParametersSample reportReport Element DescriptionsStored ProcedureTables424424424425425Agent Utilization by Campaign Report Filter426Creating a report filterRunning a reportReport Parameters426426426Agent Utilization by Campaign Report HelpAgent Utilization by Campaign Report426426ParametersSample reportReport Element DescriptionsStored ProcedureTables427427427427428Agent Utilization Report Filter428Creating a report filterRunning a reportReport Parameters428428428Agent Utilization Report HelpAgent Utilization Report428429ParametersSample reportReport Element DescriptionsStored ProcedureTables429429429430430Analyzer Report Parameters4317
Analyzer Scoring Detail Report Filter431Creating a report filterRunning a reportReport Parameters431431431Analyzer Scoring Detail Report HelpAnalyzer Scoring Detail Report432433ParametersSample reportReport Element DescriptionsStored ProcedureTables433433433434434Annotating a Report434To annotate your report:Adding a graphic with textAdding a graphic without text434435435AnnotationsArea Code/Exchange Summary Report Filter436436Parameters436Area Code/Exchange Summary Report Help436ParametersRecord Selection Criteria:436436Backward and ForwardBest Time to Call Analysis Report Filter437437Parameters437Best Time to Call Analysis Report HelpBest Time to Call Analysis Report437437ParametersSample reportReport Element DescriptionsStored Procedure437437438438Calibration Details Filter439ParametersParameter Descriptions439439Calibration Details HelpCalibration Details440440ParametersParameter DescriptionsSample reportReport Element DescriptionsStored ProcedureTables/Views440441441441442442Calibration Details Report Filter442Creating a report filterRunning a reportReport Parameters442443443Calibration Details Report HelpCalibration Details Report444445ParametersSample reportReport Element DescriptionsStored ProcedureTables445445446446447Calibration Question Group Details Report Filter447Creating a report filterRunning a reportReport Parameters447447447Calibration Question Group Details Report Help448Calibration Question Group Details ReportParametersReport ParametersSample reportReport Element DescriptionsStored ProcedureTables449449449450451451451Calibration Recording Summary Filter4518
ParametersParameter Descriptions452452Calibration Recording Summary HelpCalibration Recording Summary452453ParametersParameter DescriptionsSample ReportReport Element DescriptionsStored ProcedureTables/Views453453454454455455Calibration Recording Summary Report Filter455Creating a report filterRunning a reportReport Parameters456456456Calibration Recording Summary Report HelpCalibration Recording Summary Report457458ParametersSample reportReport Element DescriptionsStored ProcedureTables458458458459459Call Analysis Report Filter460Creating a report filterRunning a reportReport Parameters460460460Call Analysis Report HelpCall Analysis Report460460ParametersSample reportReport Element DescriptionsStored ProcedureTables461461461462462Call Answer Distribution Report Filter463Parameters463Call Answer Distribution Report HelpCall Answer Distribution Report463463ParametersSample reportReport Element DescriptionsStored Procedure463463463464Call History Report Filter464Creating a report filterRunning a reportReport Parameters464464464Call History Report HelpCall History Report465466ParametersSample reportReport Element DescriptionsStored ProcedureTables466466466467467Caller ID Detail For Current User Report Filter467Parameters467Caller ID Detail For Current User Report Help467Parameters468Caller ID Detail For Current User Report469Parameters469Caller ID Summary by Date Report Filter470Parameters470Caller ID Summary by Date Report Help470Parameters470Caller ID Summary by User Report Filter471Parameters471Caller ID Summary by User Report Help471Parameters4729
Caller ID Summary for Current User Report FilterParametersCaller ID Summary for Current User Report HelpParametersCaller ID Summary for Current User ReportParametersCampaign Disposition Summary Report FilterCreating a report filterRunning a reportReport ParametersCampaign Disposition Summary Report HelpCampaign Disposition Summary ReportCategoryWrap-up CodeParametersSample reportReport Element DescriptionsStored ProcedureTablesCampaign Statistics Report FilterCreating a report filterRunning a reportReport ParametersCampaign Statistics Report HelpCampaign Statistics ReportParametersSample reportReport Element DescriptionsStored ProcedureTablesCloseContinuous ScrollCopyDeleted Recording Audit by Date Report FilterParametersDeleted Recording Audit by Date Report HelpParametersRecord Selection Criteria:Deleted Recording Audit by User Report FilterParametersDeleted Recording Audit by User Report HelpParametersRecord Selection Criteria:Dialed Number Detail Report FilterParametersDialed Number Detail Report HelpParametersRecord Selection Criteria:Campaign Success Results Report FilterCreating a report filterRunning a reportReport ParametersCampaign Success Results Report HelpCampaign Success Results ReportParametersSample reportReport Element DescriptionsStored ProcedureTablesDialer Report ParametersDistribution Queue Performance (Queue by Date by Interval) Report HelpParametersDistribution Queue Performance (Queue by Interaction Type) Report FilterParametersDistribution Queue Performance (Date by Queue by Interaction Type) Report 493
Parameters493Distribution Queue Performance (Date by Queue by Interaction Type) Report HelpParameters493493Distribution Queue Performance (Date by Queue) Report Filter496Parameters496Distribution Queue Performance (Date by Queue) Report Help496Parameters496Distribution Queue Performance (Queue by Date by Interaction Type) Report FilterParameters499499Distribution Queue Performance (Queue by Date by Interaction Type) Report HelpParameters499499Distribution Queue Performance (Queue by Date by Interval) Report FilterParameters502502Distribution Queue Performance (Queue by Date Grouping) Report FilterParameters502502Distribution Queue Performance (Queue by Date Grouping) Report HelpParameters502502Distribution Queue Performance (Queue by Date) Report Filter505Parameters505Distribution Queue Performance (Queue by Date) Report Help505Parameters505Distribution Queue Performance (Queue by Interaction Type) Report HelpParameters508508DNIS Detail Report Filter510Parameters510DNIS Detail Report Help510ParametersRecord Selection Criteria:Formulas:511511512Export Report ButtonExport Crystal Report DataFax Detail Report Filter512512513Creating a report filterRunning a reportReport Parameters513513513Fax Detail Report Help513Fax Detail ReportParametersSample reportReport Element DescriptionsStored ProcedureTables513514514514515515Fax Envelope Detail Report Filter515Parameters515Fax Envelope Detail Report Help516ParametersRecord Selection Criteria:Formulas:516516516Fax Failure Detail Report Filter517Parameters517Fax Failure Detail Report Help518ParametersRecord Selection Criteria:Formulas:518518518Fax Failure Summary Report Filter519Parameters519Fax Failure Summary Report Help520ParametersRecord Selection Criteria:Formulas:520520520Fax Summary Report Filter521Creating a report filterRunning a reportReport Parameters521521521Fax Summary Report Help52211
Fax Summary ReportParametersSample reportReport Element DescriptionsStored ProcedureTables522522522522522522FindGo to first pageGo to last pageGo to next pageGo to previous page(Graph) Abandoned Call Profile Report Filter523523523523523523Parameters523(Graph) Abandoned Call Profile Report Help524Parameters524(Graph) Answered Call Profile Report Filter525Parameters525(Graph) Answered Call Profile Report Help526Parameters526(Graph) Area Code Report Filter527Parameters527(Graph) Area Code Report Help527ParametersRecord Selection Criteria:527527(Graph) Calls Entered Line Group by Hour Report Filter528Parameters528(Graph) Calls Entered Line Group by Hour Report Help528ParametersRecord Selection Criteria:528529(Graph) Calls Inbound Entered Line Group by Hour Report Filter529Parameters529(Graph) Calls Inbound Entered Line Group by Hour Report Help529ParametersRecord Selection Criteria:530530(Graph) Calls Outbound Blocked Line Group by Hour Report FilterParameters531531(Graph) Calls Outbound Blocked Line Group by Hour Report HelpParametersRecord Selection Criteria:531531532(Graph) Calls Outbound Line Group by Hour Report Filter532Parameters532(Graph) Calls Outbound Line Group by Hour Report Help532ParametersRecord Selection Criteria:533533(Graph) Calls Processed User Comparison Report Filter534Parameters534(Graph) Calls Processed User Comparison Report Help535ParametersRecord Selection Criteria:535535(Graph) Erlang Study Report Filter535Parameters535(Graph) Erlang Study Report Help536ParametersRecord selection criteria:536536(Graph) Incoming Calls by User Report Filter537Parameters537(Graph) Incoming Calls by User Report Help538ParametersRecord Selection Criteria:Formulas:538538538(Graph) International Remote Number Logical Component One ReportParameters538538(Graph) International Remote Number Logical Component One Report HelpParametersRecord selection criteria:53953953912
(Graph) Outgoing Calls by User Report FilterParameters(Graph) Outgoing Calls by User Report HelpParametersRecord Selection Criteria:Formulas(Graph) Percent All Lines Busy by Hour Report FilterParameters(Graph) Percent All Lines Busy by Hour Report HelpParametersRecord Selection Criteria:(Graph) Percent Line Group Busy by Hour Report FilterParameters(Graph) Percent Line Group Busy by Hour Report HelpParametersRecord Selection Criteria:(Graph) Profile of Average Speed of Answer Report FilterParameters(Graph) Profile of Average Speed of Answer Report HelpParametersRecord selection criteria:(Graph) Profile of Calls Abandoned in 1st Service Level Report FilterParameters(Graph) Profile of Calls Abandoned in 1st Service Level Report HelpParametersRecord selection criteria:(Graph) Profile of Calls Answered in 1st Service Level Report FilterParameters(Graph) Profile of Calls Answered in 1st Service Level Report HelpParametersRecord selection criteria for this report includes:(Graph) Profile of Calls Entering ACD Report FilterParameters(Graph) Profile of Calls Entering ACD Report HelpParametersRecord selection criteria:(Graph) Profile of Maximum Wait to Answer Report FilterParameters(Graph) Profile of Maximum Wait to Answer Report HelpParametersRecord selection criteria:Headcount Summary: Scheduled vs. Forecasted Report FilterParametersHeadcount Summary: Scheduled vs. Forecasted cord Selection Criteria for this report includes:554555Hourly Call Summary by Extension Report Filter555ParametersHourly Call Summary by Extension ReportParametersRecord Selection Criteria:Individual Schedule Detail Report FilterParametersIndividual Schedule Detail Report HelpParametersRecord Selection Criteria for this report includes:Individual Schedule Summary Report FilterParametersIndividual Schedule Summary Report HelpParametersRecord Selection Criteria for this report includes:Interaction Optimizer Report ParametersInteraction Process Automation Report ParametersInteraction Quality Manager Report ParametersInternational Remote Number Logical Component Two Summary Report 559559559559
Parameters559International Remote Number Logical Component Two Summary Report HelpParametersRecord selection criteria:560560560IVR Audit Report Filter560Parameters560IVR Audit Report Help561ParametersRecord Selection Criteria:561561IVR Breakdown Report Filter561Parameters561IVR Breakdown Report Help562ParametersRecord Selection Criteria:562562IVR Exit Path Report Filter563Parameters563IVR Exit Path Report Help564ParametersRecord Selection Criteria:564564IVR Summary Abandoned Report Filter565Parameters565IVR Summary Abandoned Report Help565ParametersRecord Selection Criteria:565566IVR Summary by Date Report Filter567Parameters567IVR Summary by Date Report Help567Parameters567IVR Summary Report Filter568Parameters568IVR Summary Report Help568ParametersRecord Selection Criteria:568569IVRKeyword Hit Report Filter569570Parameters570Keyword Hit Report HelpKeyword Hit Report570570ParametersSample reportReport Element DescriptionsViews570570571572Line Activity by Hour Report Filter573Parameters573Line Activity by Hour Report Help573ParametersRecord Selection Criteria:573574Line Activity Summary by Day Report Filter574Parameters574Line Activity Summary by Day Report Help575Parameters575Line Activity Summary by Line Report Filter576Parameters576Line Activity Summary by Line Report Help577Parameters577Line Detail Report Filter578Creating a report filterRunning a reportReport Parameters578578578Line Detail Report Help578Line Detail ReportParametersSample reportReport Element DescriptionsStored Procedure57857957957957914
Tables580Line Group Activity Summary by Day Report Filter580Parameters580Line Group Activity Summary by Line Report Filter580Parameters580Line Group Activity Summary by Line Report Help580Parameters580Line Group All Trunks Busy for Interval by Day Report Filter582Parameters582Line Group All Trunks Busy for Interval by Day Report Help582ParametersRecord Selection Criteria:582583Line Group All Trunks Busy for Interval By Grade of Service Report FilterParameters583583Line Group All Trunks Busy for Interval By Grade of Service Report HelpParameters584584Line Group Detail Report Filter585Creating a report filterRunning a reportReport Parameters585585585Line Group Detail Report Help586Line Group Detail ReportParametersSample reportReport Element DescriptionsStored ProcedureTables586586586586587587Line Group Identification Report Filter587Parameters587Line Group Identification Report Help588ParametersRecord Selection Criteria for this report includes:588588Line Group Least Used Trunks by Day Report Filter589Parameters589Line Group Least Used Trunks by Day Report Help590ParametersRecord Selection Criteria:590590Line Group Summary and Detail Filter591ParametersParameter Descriptions591591Line Group Summary and Detail HelpLine Group Summary and Detail591591ParametersParameter DescriptionsSample reportReport Element DescriptionsStored ProcedureTables/Views592592592593594594Line Group Summary Report Filter595Creating a report filterRunning a reportReport Parameters595595595Line Group Summary Report Help595Line Group Summary ReportParametersSample reportReport Element DescriptionsStored ProcedureTables595596596596597597Line Report ParametersLine Summary and Detail Filter597598ParametersParameter Descriptions598598Line Summary and Detail HelpLine Summary and Detail59859815
ParametersParameter DescriptionsSample reportReport Element DescriptionsStored ProcedureTables/Views599599599600600600Line Summary Report Filter601Creating a report filterRunning a reportReport Parameters601601601Line Summary Report Help601Line Summary ReportParametersSample reportReport Element DescriptionsStored ProcedureTables602602602602603603Main Report tabMenu BarMultiple Page ViewNavigation PaneNumber Search for Current User Report Filter603603603603604Parameters604Number Search for Current User Report Help604Parameters604Number Search for Current User Report605Parameters605Page IndexPrevious Page Next Page Page IndexPrintProcess Detail Report Filter606606606607Creating a report filterRunning a reportReport Parameters607607607Process Detail Report Help608Process Detail ReportParametersSample ReportReport Element DescriptionsStored ProcedureTables608608608608609609Process Summary Report Filter610Creating a report filterRunning a reportReport Parameters610610610Process Summary Report Help610Process Summary ReportParametersSample reportReport Element DescriptionsStored ProcedureTables611611611611612612Quality Scoring Details Filter613ParametersParameter Descriptions613613Quality Scoring Details HelpQuality Scoring Details613613ParametersParameter DescriptionsSample reportReport Element DescriptionsStored ProcedureTables/Views613614614614615615Queue Activation by Agent Report Filter616Parameters61616
Queue Activation by Agent Report Help616ParametersVisual ElementsRecord Selection Criteria:616617617Queue Detail Report Filter617Creating a report filterRunning a reportReport Parameters618618618Queue Detail Report HelpQueue Detail Report619619ParametersSample reportReport Element DescriptionsStored ProcedureTables619619619620620Queue Period Statistics Abandon Report (Accumulative Percentage) Report FilterParameters620620Queue Period Statistics Abandon Report (Accumulative Percentage) Report HelpParameters621621Queue Period Statistics Abandon Report Filter623Parameters623Queue Period Statistics Abandon Report Help623Parameters623Queue Period Statistics Agent Wrap Up Code by Queue Detail Report FilterParameters625625Queue Period Statistics Agent Wrap Up Code by Queue Detail Report HelpParametersRecord Selection Criteria:Formulas:625625626626Queue Period Statistics Response Report (Accumulative Percentage) Report FilterParameters
Call History Report Campaign Disposition Summary Report Campaign Statistics Report Campaign Success Results Report . by Campaign Report Best Time to Call Analysis Report Call Answer Distribution Report Interaction Optimizer Reports Schedule Adherence and Conformance Detail Report Schedule Adherence and Conformance Summary Report Actual vs .
Alignment REPORTER website www.alignment-reporter.com. 3.2.1. Installing the Windows software If using the Alignment REPORTER CD, place it in the CD-ROM drive. The Alignment REPORTER welcome screen should appear automatically. If not in possession of the CD, visit www.alignment-reporter.com to create an account and download the software.
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1 McAfee Web Reporter Introduction The McAfee Web Reporter software (hereinafter Web Reporter) creates reports that show you how people in your organization are using the Internet. Web Reporter provides the reporting tools to identify issues in your organization such as liability exposure, productivity loss, bandwidth overload, and security .
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National Bank of the Republic of North Macedonia Statistics Department Skopje, 31 January 2023 Press Release Significant developments in interest rates of banks and savings houses1: . 12.2021 1.2022 2.2022 3.2022 4.2022 5.2022 6.2022 7.2022 8.2022 9.2022 10.2022 11.2022 12.2022 in % on annual level
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