Webex Contact Center
DatasheetWebexContact Center 2022 Cisco and/or its affiliates. All rights reserved.
Datasheet2Contents 2022 Cisco and/or its affiliates. All rights reserved.03Product overview05Features and benefits26Data security and data privacy26Global availability27System requirements27Licensing30Ordering information30Cisco Collaboration Flex Plan31Technical support services31Cisco and partner services31Cisco environmental sustainability32Cisco Capital32For more information
Datasheet3Product overviewWebex Contact Center is a next-generation cloud contact center solution inspired by customers and architectedfor business.Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center’sbest-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloudwithout sacrificing security (Figure 1). As a cloud-based subscription, Webex Contact Center enables rapid time tomarket and time to new revenue while minimizing upfront capital investment.Figure 1. Webex Contact Center’s native cloud architecture—agile and secureReduce complexityand expense 2022 Cisco and/or its affiliates. All rights reserved.Enhance productivityand lower the totalcost of ownershipBring security andunlimited visibility, flexibility,and scalability to WebexContact CenterSpeed to deploy newfunctionality drasticallyreduced comparedto premise-basedcontact centers
Datasheet4Digital-first customer experiences:When they want, how they want itComplete collaboration portfolio from asingle, security-focused market leaderWith support for text / SMS, social media, chat,email, and calling contact options, customers canconnect through the channel (or channels) of theirchoice. Voice and chat AI-powered Virtual Agentsgive customers options for natural, fast, and easy24/7 self-service.Contact center agents can rely on the support ofcross-department, cross-functional subject matterexperts—all with a common goal of providing delightfulcustomer experiences—the first time, every time. Withavailable Webex collaboration tools for messaging,calling, meetings, and even headsets and phones,agents benefit from a common user experience.Organizations and administrators benefit from easeof management of contact center and collaborationtools and users through the single Webex Control Hub.Intuitive agent experiences andAI-powered agent assistanceAn extensible, intuitive agent desktop provides anideal central command center for agents to providethe best possible customer experiences. Its fresh,modern, widget-based design allows administratorsto provide all the tools an agent might need in a singleinterface.Optional integrated Webex Workforce Optimizationprovides tools for workforce management, qualitymanagement, and workforce analytics.The result: Increased first-call resolution, agentsatisfaction, and retention.Next-generation, fully customizable platformA micro services-based, cloud-provider-agnosticplatform provides enterprise-grade horizontalscalability and rapid feature innovation and deployment.Business user-focused tools such as a drag-and-dropflow control builder empower flexibility and managementwithout burdening IT resources.Integration with business applications such asSalesforce, Microsoft Dynamics, and Zendeskreduce context switching. Cloud data analytics powerreal-time and historical reporting and dashboards forbusiness optimization.The result: Accelerated feature delivery, reduced ITsupport overhead, and improved securityand compliance. 2022 Cisco and/or its affiliates. All rights reserved.Whether you’re a new business creating your firstcontact center, a medium-size business looking toimprove contact center operations, or a large enterpriseneeding visibility and control over multiple contact centersites, Webex Contact Center empowers you to deliverthe future of customer experiences.A path to cloud at your pace with theCollaboration Flex PlanWebex Contact Center is available as part of theCisco Collaboration Flex Plan, which provides anintelligent and practical path for migrating from anon-premises to cloud contact center and collaborationsolutions at your own pace, with an award-winninguser experience at every step.For real-time feature updates and release dates,see the What’s New in Webex Contact Centerarticle on help.webex.com.
Datasheet5Features and benefitsRouting and queue managementWebex Contact Center intelligently distributescalls across: Teams and agents in multiple sitesRemote agentsRouting strategies can be created to leverage skillassignments at the team or agent level.Agent availability and skill sets are accurately matchedwith customer priority, value, and needs. Agents aremore productive, and customers are better served.From a simple, user-friendly interface, supervisors canchange routing strategies without knowing complexscripting languages. This allows customer organizations to maximize resources and respond quickly tochanging conditions.Modifications to routing strategies take effect immediately and can be applied to current calls in queue.With Webex Contact Center, calls are queued in thecloud network, not on-premises based equipment.This approach provides substantial savings in telecomhardware, toll charges, and bandwidth. The ability tocentrally manage contact center resources on a globallevel eliminates variances in queue times among sitesand lowers administration expenses.Routing type optionsWebex Contact Center offers a full range routing optionsto serve a variety of contact center needs.Webex Contact Center supports routing strategies thattake into account the real-time nature of channels suchas voice and chat. This allows administrators to definethe number of simultaneous real-time interactions anagent, team, or site should be tasked with handling atany given time. Alternatively, agents, teams, or sites maybe set to an “exclusive” routing status, whereby they areonly accountable for one conversation at any time. 2022 Cisco and/or its affiliates. All rights reserved.Routing options include:Skills-based routing: This helps contact centers manageagent skill sets at a granular level to optimize call routingstrategies. Agents can be assigned multiple skills andskill types based on their proficiencies. Agents’ skills canbe defined as: A proficiency score of 1 to 10A “true” or “false” valueA predefined valueFree-form textLongest available agent routing: Incoming contactsget directed to the agent who has been available forthe longest time.Capacity-based team routing: Allows routing of calls tophone numbers, without requiring agents to sign on tothe system. This is effective when the people taking thecall are not traditional call center agents or the calls maybe answered by voicemail, answering machines, orhunt groups.The capacity-based team does not have specific agentsassigned to it, and the agents do not use the WebexContact Center agent desktop. A capacity-based teammight be used to represent a voice mailbox or an agentgroup that is not managed by the Webex Contact Centersystem. The capacity of such teams is determined by thecapacity setting, which can be overwritten by team capacity strategies defined in the routing strategy module.Global routing overrides can be applied to one or moreentry points.Call distributionCall distribution configuration, management, andreporting is managed through the web-based WebexContact Center flow builder. Access rights are restrictedby user login, so customer administrators or supervisorscan only manage the sites for which they are responsible.
Datasheet6Call distribution (Continued)Flow builderCallers are provided with queue positions and expectedwait times based on average speed of answer viaa standard, complementary professional servicesprovided script.The Webex Contact Center flow builder provides a dragand-drop interface that allows business users to buildcustom voice contact flows on top of system-generatedevents (such as agent answer, transfer, hang up) as wellas external third-party variables, allowing contacts to behandled with precise workflows and routing.Webex Contact Center offers the ability to prioritize calldistribution based on agent skill set. The routing modulein the dashboard allows users the ability to designatehow calls are distributed to agents.An intuitive drag-and-drop UI allows users to create,edit, and validate flows before publication.Call queues can cascade through groups made up of asingle team or multiple teams and can include specificskill requirements. There is no hard limit to the numberof skills that can be assigned to an agent.The flow builder also supports Virtual Agent inclusion inthe flow sequence to deflect routine or low complexityinquiries from live agents and route escalation based onunderstood caller intent.Agents can be made automatically available after a call,go unavailable, or have a set break between calls.Build flows dynamically using variables and our all-newexpression tester, as well as pull in third-party datausing the HTTP request activity.Agents can be configured to have manual wrap-up timeor auto wrap-up time: In manual wrap-up, the agent receives a period oftime determined by the administrator to completetheir after-call wrap-up. This can be extended by theagent if the administrator enables this capability. In auto wrap-up, the agent will be immediatelyavailable after the call. If the agent needs to gooffline for a meeting, training, or lunch break, theagent can change his/her status to an idle state.No communications are routed to the agent in theidle state. If an agent, for whatever reason, fails to answer a callrouted to them, the call is immediately taken backand rerouted to another available agent (“Redirect onNo Answer”, or RONA). To avoid sending additionalcalls to a non-responsive agent, the non-respondingagent is put into an unavailable state and must toggletheir status back to an active state to resumetaking calls.Flow builder provides the ability to configure and use CallAssociated Data (CAD) variables, transfer activity, andcourtesy callbacks based on Place In Queue (PIQ) andEstimated Wait Time (EWT), while the caller hears music.Enable common custom flow requests, including playingprompts, Dual-Tone Multi-Frequency (DTMF) / touchtonemenus, digit collection, and courtesy callbacks based onPlace In Queue (PIQ) and Estimated Wait Time (EWT),screen pops, music in queue, and triggers for feedbackcollection with experience management.Allow transfer activity in flow control to enable opt out ofqueue by transferring a call to a Directory Number (DN),with or without voicemail configured.Provide agents with context upon answer with the abilityto initiate screen pops from events.The GoTo activity, flow chaining, allows for termination ofa current flow and hand off a voice call to an entry pointor another flow.Call prioritization allows administrators to assign priorityto inbound calls in a queue. 2022 Cisco and/or its affiliates. All rights reserved.
Datasheet7Disposition codes (wrap-up codes)Administrators can create disposition codes (wrap-upcodes) that can track the reason for a call’s end and thereason for agent inactivity (idle codes).The idle reason codes can be for any non-contactrelated agent activity. They allow supervisors to trackagent availability in detail.There are specific reports—called auxiliary codereports—that track idle codes and wrap-up codes.Support for voice, email, social, and chat channels via anomnichannel task pane with state timers. Incoming call requests will not be delivered toagents in case of phone, device, or network failure.Incoming call requests are returned to the queue,and the agent state is changed to RONA. Newrequests will not be delivered to an agent who isin the RONA state. The task pane allows agents to select to acceptall tasks across multiple channels (chat, email, andsocial) at the same time, as well as allowing theagent to view unread digital channel messages andprioritize those for reply.Callback optionsWebex Contact Center offers callback from queuefunctionality. When the queue reaches a specificpredetermined point, callers can be offered the optionto leave their phone number for a callback rather thanwaiting in queue.Courtesy callback allows an organization’s administratorto configure a path for the caller by making them awareof the Estimated Wait Time (EWT) and opt for a callback, retaining their position in queue.Agent desktopWebex Contact Center features provide agentswith an experience-focused, extensible agent desktop.The following features optimize agent efficiencyand productivity:Agent state timer and connected timer: The agentstate timer displays the time that has elapsed since theagent is in the current state. If an agent is in an Idle stateand switches between any other idle states, the timerdisplays the time spent in the current state, and the totaltime spent in all the idle states together. After the agentaccepts a request, the connected timer displays the timethat has elapsed since the request was accepted. Multiple agents can edit and save Call AssociatedData (CAD) variables with real-time updates.Agents can make outbound calls when they are inthe available state.Agents can search by availability state. 2022 Cisco and/or its affiliates. All rights reserved.A badge in the task list pane indicates the number ofunread chat and social messaging conversations.Incoming requests appear either in the task list paneor in a popover flash for a few seconds before theagent state is changed to Redirect On NoAnswer (RONA).Identify agents for consult or transfer call: In the transferrequest and consult request dialog boxes, a drop-downlist displays the enterprise address book includingnames and phone numbers to more accurately selectthe appropriate contact.Channel capacity: Agents can view the number ofcontacts that can be handled on each media channelat a given time.Agent interaction history provides the ability for agentsto view previous communications with a customeracross all channels (voice, email, chat, and social).Virtual Agent: A voice transcript widget is available foran agent to see previous chat bot interactions (optional).Campaign call: Agents can review the customer’scontact information before making an outbound previewcampaign call.
Datasheet8Agent desktop (Continued)Notification settings: Agents can enable or disabledesktop, silent, or sound notifications and can use aslider to adjust volume.Accessibility: The agent desktop supports featuresthat improve accessibility for low-vision andvision-impaired users.Toaster notifications: The agent desktop supportsbrowser toaster notifications.Agent performance statistics are available for agents toassess performance during the course of the day.Screen-pop: The browser pops up on the agent desktopwhen an agent accepts the incoming call. The agentcan view screen-pop details, either in a new tab or thescreen pop tab of the Auxiliary Information pane, basedon the screen-pop display settings.Administrator desktop layout and customization options.Pause and resume recording: Agents can pause andresume recording of a call.Desktop layout reset: Agents can reset a customizedlayout to the default desktop layout. Agents can alsomaximize and restore widgets to suit theirpersonal preferences.Sub-layout feature: Administrators can define nesteddesktop layouts, with finer control over widgetplacement and sizing.Profile picture: Agents or administrators can add andupdate profile picture in user profiles.Keyboard shortcuts: Agents can use keyboard shortcutsfor specific desktop functionalities.Switch to dark mode: Agents can enable or disable thedark background theme of the agent desktop.Error report downloads: Agents can download error logsfor administrators to use in troubleshootingAgent sign out: Agents are notified when the supervisorsigns out an agent from the agent desktop.Install as an application: Agents can install the agentdesktop as a desktop application. 2022 Cisco and/or its affiliates. All rights reserved.Administrators can customize the agent desktoplayout and assign it to a team. There are two typesof desktop layouts: Default layout: This system-generated desktoplayout is available for all the teams.Custom layout: Administrators can create layoutsbased on the requirements of specific teams andassign to one or more teams.The custom layout allows an administrator to customizethe following elements: Title and logoThird-party applications via iframe or webcomponent-based desktop widgetsDrag-and-drop and widget resizingNotification timer and maximum notification countIcons, tabs, header, pages, page-level widgets, andcustom widgetsWidgets, which can be defined to be persistent andbe displayed on all pages of the agent desktopWhen an agent signs in to the agent desktop, thedesktop layout associated with the agent’s team isavailable to the agent. The agent can customize thedesktop layout by using the drag-and-drop andresize features.
Datasheet9LocalizationThe agent desktop, management portal, and Analyzeruser interfaces support localization in the followinglanguages: Bulgarian, Catalan, Chinese (China), Chinese(Taiwan), Croatian, Czech, Danish, Dutch, English,Finnish, French, German, Hungarian, Italian, Japanese,Korean, Norwegian Bokmål, Polish, Portuguese,Romanian, Russian, Serbian, Slovak, Slovenian, Spanish,Swedish, and Turkish.Remote agent supportWebex Contact Center uses existing endpoints for calldelivery. These endpoints can be: PSTN phonesCell phonesWith Webex Contact Center, all agents are essentiallyremote agents, and have the exact same capabilitiesregardless of endpoints. All Automatic Call Distribution(ACD) features work the same for all agents, whetherthey are local or remote and regardless of the telephonyendpoint. Supervisors can monitor and record callshandled by agents, whether remote or in office. Theonly equipment required is: A PC with a broadband connectionA supported browserAn addressable phone numberBuilt-in disaster recoveryBusinesses can seamlessly redirect call center trafficduring unexpected emergencies such as naturaldisasters, transport facility outages, or other powerdisruptions.A phone, computer, and Internet connectivity are allthe equipment agents need to be productive anywhere.Single Sign-On (SSO)The solution simplifies login and password management for agents and supervisors and allows them tolog in just one time for access to all Webex ContactCenter applications. 2022 Cisco and/or its affiliates. All rights reserved.All Webex Contact Center applications are integratedwith the default Webex Control Hub identity service. Thisallows partners and customer to SSO into any contactcenter application using their Control Hub credentials.In addition to using the built-in identity service of ControlHub, a customer can redirect the authentication requestto their organization’s common identity provider (IdP).This feature requires the IdP to confirm to SecurityAssertion Markup Language (SAML) 2.0 with certainadditional configuration requirements. A list of testedSSO IdPs and high-level steps to validate other IdPservices is provided here.Webex Control HubWebex Contact Center is integrated withWebex Control Hub to: Provide a unified administration experience for allWebex collaboration services, including Meetings,Calling, Messaging, and Contact CenterAllows a simplified user onboarding experience forone or many Webex collaboration services througha single interfaceControl entitlements, security, and complianceFor customer administrators, Webex Control Hubprovides a web-based interface for: Managing your organizationManaging your usersAssigning servicesOnboarding and provisioning Webex Contact CenterAI portfolio servicesManaging connectors for services such asCRM integrationsManaging system connectivity to text / SMS andsocial channelsA service-specific administrator role allows users torestrict partner, external, and customer administratoraccess to contact center-specific administrationactions only.
DatasheetWebex Control Hub (Continued)Flexible PSTN options (Cisco PSTN, Cisco CloudConnected PSTN (CCP) or local gateway (LGW) can beeasily added and provisioned via Webex Control Hub.For partner administrators, Webex Control Hub is thecentral point for all provisioning and ordering servicesfor end customers. In Webex Control Hub, you can: Add new customer organizations as managedorganizations for your partner organizationView all your customer organizationsAccess customer organizations foradministrative activitiesThe Service Details section available in the contactcenter settings in Webex Control Hub allowsadministrators to quickly identify platform-levelconfigurations applicable to the customer organizationsincluding country of operation, platform details,digital and voice channels, and telephony optionsWebex Control Hub cross-launches into the WebexContact Center Management Portal, providing ease ofuse through a single login.Management PortalThe Webex Contact Center Management Portal providesadministrators and supervisors with web-based tools forreal-time, end-to-end management and administrationof their contact centers. Users can: Set up flexible routing strategies and call flowsAssign multi-skilled agent to queuesSet a Default Outdial ANI (Automatic NumberIdentification) for the contact center organization atthe tenant levelMonitor performance in real time via dashboards andcall monitoringAccess historical reporting and analytics to trackcustomer trendsAgent state dashboard allows administrators andsupervisors to log out inactive agents 2022 Cisco and/or its affiliates. All rights reserved.10Supervisory features(call monitoring, coaching, and barge-in)Supervisory features, including monitoring, coaching,and barge-in, are Premium Agent license features.Supervisors can use the real-time dashboard to view thelatest contact and agent states.A web-based dashboard provides a centralized pointto manage and monitor calls and multimedia contacts.Supervisors have a real-time view of call volumesand agent activity across all sites, networks, andtechnologies. Call center managers have the tools andinformation to measure and manage distributed contactcenter operations in real time.Queue status and contacts waiting in the queue aredisplayed on the supervisor interface in real time.The call monitoring feature allows supervisors to accesscalls for the teams they manage and to listen in onconversations, either from the corporate network orthrough a remote dial-in connection. This can be donewithout the caller or agent knowing. The supervisor cancoach or barge into the call at any time. If required, thesupervisor can coach the agent on the conversationprivately or create a three-way conference to join anongoing conversation. The call monitoring application supports severalflexible options to provide the flexibility thatsupervisors need. Monitoring can be done on acontinuous, one-time, or scheduled basis. A combination of one or more queues, sites, teams,and agents can be provided to create a monitoringschedule or supervisors can choose to monitor asession in real time.Supervisors also can change an agent’s skill profile inreal time. This capability gives supervisors tactical toolsto manage their agent teams and support contact centermanagement objectives.
Datasheet11Call recordingThe call recording module enables authorized users torecord calls and create recording schedules.The call recording application allows supervisors oradministrators to decide the recording schedule foreach queue. Recording can be restricted at the site, team, andagent level and includes the flexibility of decidingwhether all or only a percentage of total calls willbe recorded.The recording schedule also provides an optionto allow agents to pause recording for a specificduration when sensitive information is to be shared.The recording management feature is a jukeboxlike application that allows supervisors access to callrecordings that can be filtered by queues, sites, teams,and agents.Compliance call logging records all calls that are servedby a given queue. This setting is useful for customerswho require 100% recording for compliance purposes.Percentage call recording enables customers to recorda subset of their calls. This allows administrators tospot check call quality across the enterprise or performtargeted quality monitoring of certain agents, teams, orcall center sites. Calls to be recorded can be: Selected randomly by the system on apercentage basis.Scheduled by time and/or day.Based upon criteria such as the site, team, or agentto whom the call is routed.Recordings are stored on the recordings portal thatprovides archival and retrieval of call recordings.Call recordings may be stitched to a single file. This application also allows call recording tobe tagged using business-specific labels thatsignificantly reduces access times. The application has an advanced search option thatallows search of call recordings for CAD variables,call attributes such as Dialed Number IdentificationService (DNIS), Automatic Number Identification(ANI), session ID, recording duration, andcustom attributes.Music on holdAgent updates are persisted to CAD variable values.New recordings can be uploaded from the web-baseddashboard at any time and made available to callers innear-real time. Users can choose between two different audiorecording options: compliance call logging orpercentage call recording. 2022 Cisco and/or its affiliates. All rights reserved.Administrators and supervisors can downloadrecordings using an API.Music and messaging are recorded and saved as a.wav file. This file is then uploaded to Webex ContactCenter and is available for use in any queue configuredon the platform.
Datasheet12Digital ChannelsDigital channels in Webex Contact Center includingemail, chat, SMS, and social messaging come with:Business logic orchestration – the flow builder helpscreate extensive self-help and pre-treatment ofcontacts. Dozens of nodes offer capabilities like CRMintegration, logic crunching and decision making,generic HTTP requests, screen pop and many more.Bot Builder – a Natural Language Processing (NLP)/Natural Language Understanding (NLU)-based botbuilding tool which integrates into business logic via aQ&A bot or a Task Bot.Google Dialogflow integration into the flow builder isalso supported.Queueing and routing – the flow builder allows forgranular queuing of contacts.Routing capabilities range from simple Longest AvailableAgent to more complex Skills Based Routing with skillrelaxation.Webex Contact Center agent desktop – contact handlingby agent in a true blended fashion. Allows multipledigital contacts to be handled in parallel. Additionally,they can leverage productivity improvement toolssuch as predefined response templates with variablereplacement capability and trigger workflow, and ScreenPop to present customer pages.Email channel capabilitiesThe subject line of emails is scanned for businessspecific keywords to decide the skill group or queueto which they need to be routed. Initial pre-treatmentflows can also determine routing based on informationobtained from integrated business systems such asCRMs.Once they are placed inside a queue, the workdistribution engine assigns them to available agentsbased on the queuing algorithm selected in the system. 2022 Cisco and/or its affiliates. All rights reserved.Upon accepting an email, a rich text editor opens upfor agent to compose a response, or an agent canalso simply send a quick plain text response.Emails have reply, reply-to, or forward functionality toallow agents to engage other internal supporting teams.Agent can transfer email messages to other queues(for instance upon misclassification or to a reviewqueue).The agents can respond to emails with a standardemail response template with full visibility on thepast interactions of that customer.Organizations can mask Payment Card Information(PCI) and related information per the Payment CardIndustry Data Security Standard (PCI DSS).For email we offer integration with any email system.Emails can be preprocessed for various queuingoptions like key words in subject/body or some CRMdip. Once an email contact is routed to an agent, itopens a rich text editor for the agent to compose aresponse. An agent can handle up to 5 emails – reply,reply all, forward; edit the To/CC fields etc. Attachmentsare supported. There is an option to send a plain textquick response.PCI service helps mask body text or drop attachmentswhich contain sensitive card holder information as perthe Payment Card Industry Data Security Standards(PCI DSS).
Datasheet13Email channel capabilities (Continued)Webex Contact Center email capabilities include: Pulling emails from multiple email accountsvia different ingress pointsPredefined response templates with greetingsand signatures Response templates can be locked(not modifiable by agent) or unlocked Has the facility to auto- replaceparameters from the contactRouting emails based on subject linekeyword analysis An email editor with rich text capabilities Reply/Reply All/Forward Editable To, CC fields Email requeue (transfer to another orsame email queue) Support for attachments withconfigurable limits Multi-session support for emailcontacts (up to 5) Reporting on emails in Analyzer Providing conversation groupings foragentsto see history Wrap-up codes Audible indicators for new email arrivalText / SMS and social mediachannel capabilitiesWebex Contact Center supports text / SMS and socialmedia as a customer engagement channels. For socialmessaging apps, Facebook Messenger and WhatsAppare available first, with future plans to expand to othersocial media platforms.Supports multiple numbers for text / SMS, allowing customers to offer different numbers for support of differentlanguages.
Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected . and the agents do not use the Webex Contact Center agent desktop. A capacity-based team . reporting is managed through the web-based Webex Contact Center flow builder. Access rights are restricted by user login, so customer .
Cisco Webex Room Panorama Codec Plus based devices Audio connector type: 3.5 mm mini jack Cisco Webex Codec Plus Cisco Webex Room Kit Plus Cisco Webex Room 55 Dual Cisco Webex Room 70 Other devices Audio connector type: 3.5 mm mini jack Cisco Webex Room Kit Cisco Webex Room 55 Check for latest Webex device software here. Webex devices .
The Webex Work bundle provides Webex Teams messaging, Webex Meetings (Webex Meetings Center 1000), and Webex Calling (VAR or SP) on a single subscription for an affordable price. The Webex Work . Webex Work bundle is billed on a per-user basis with the ability to commit to a
How to download WebEx Productivity Tools from WebEx Portal Illinois.webex.com illinois2.webex.com State of Illinois WebEx Portal 1. Log in to Illinois.webex.com or illinois2.webex.com 2. Click “Downloads” from the
Supported Cisco Endpoints: Webex Room Series, Webex Board 55 G1.5, Webex Board 70 G1.5, Webex Board 85. Components Used The information in this document is based on these software and hardware versions: Webex Room Navigator - Wall mount version (CS-T10-WM-K9 ). Webex Room Navigator - Table stand version (CS-T10-TS-K9 ). Webex Room Kit Plus.
Some examples of the improved experience using Webex meetings devices together include: Using the Webex Meetings or Teams apps to effortlessly pair with, start or end a meeting, or wirelessly share content on a Webex device (such as Webex Board, Room Kits or DX80). 1 Using your Webex device to dial into a Webex Meetings or Teams
WebEx Meeting Center User Guide for Hosts, Presenters and Participants. on your WebEx site for more details of the Cisco WebEx Meeting Center features. How to access your Net Conference . To access your Net Conference go directly to the URL from your favorites and login . https:// companyname .webex.com . Training Cisco WebEx self paced .
- Double-click the WebEx One-Click icon on your desktop. - Go to Start Programs WebEx Productivity Tools WebEx One-Click. 2 In the One-Click Panel, click Edit WebEx Settings. The WebEx Settings dialog box appears. To open the WebEx Settings dialog box from the One-Clic
Is it so hard to say sorry? 21 Asia Pacific Public Relations Journal Vol. 18, 2017 A Denial strategy has two components – Simple Denial and Shifting the Blame. An individual or organisation accused of wrong-doing may simply deny committing the
