Using Salesforce Commerce Cloud Adapter - Oracle

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Oracle CloudUsing the Salesforce Commerce CloudAdapter with Oracle IntegrationF32775-04November 2021

Oracle Cloud Using the Salesforce Commerce Cloud Adapter with Oracle Integration,F32775-04Copyright 2021, Oracle and/or its affiliates.Primary Author: Oracle CorporationThis software and related documentation are provided under a license agreement containing restrictions onuse and disclosure and are protected by intellectual property laws. Except as expressly permitted in yourlicense agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license,transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverseengineering, disassembly, or decompilation of this software, unless required by law for interoperability, isprohibited.The information contained herein is subject to change without notice and is not warranted to be error-free. Ifyou find any errors, please report them to us in writing.If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it onbehalf of the U.S. Government, then the following notice is applicable:U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software,any programs embedded, installed or activated on delivered hardware, and modifications of such programs)and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government endusers are "commercial computer software" or "commercial computer software documentation" pursuant to theapplicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use,reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/oradaptation of i) Oracle programs (including any operating system, integrated software, any programsembedded, installed or activated on delivered hardware, and modifications of such programs), ii) Oraclecomputer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in thelicense contained in the applicable contract. The terms governing the U.S. Government’s use of Oracle cloudservices are defined by the applicable contract for such services. No other rights are granted to the U.S.Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications thatmay create a risk of personal injury. If you use this software or hardware in dangerous applications, then youshall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure itssafe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of thissoftware or hardware in dangerous applications.Oracle, Java, and MySQL are registered trademarks of Oracle and/or its affiliates. Other names may betrademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks areused under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc,and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registeredtrademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products,and services from third parties. Oracle Corporation and its affiliates are not responsible for and expresslydisclaim all warranties of any kind with respect to third-party content, products, and services unless otherwiseset forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not beresponsible for any loss, costs, or damages incurred due to your access to or use of third-party content,products, or services, except as set forth in an applicable agreement between you and Oracle.

ContentsPreface123AudiencevDocumentation AccessibilityvDiversity and InclusionviRelated ResourcesviConventionsviUnderstand the Salesforce Commerce Cloud AdapterSalesforce Commerce Cloud Adapter Capabilities1-1What Application Version Is Supported?1-1Workflow to Create and Add a Salesforce Commerce Cloud Adapter Connection to anIntegration1-2Create a Salesforce Commerce Cloud Adapter ConnectionPrerequisites for Creating a Connection2-1Create a Connection2-4Configure Connection Properties2-5Configure Connection Security2-5Test the Connection2-6Upload an SSL Certificate2-7Refresh Integration Metadata2-9Add the Salesforce Commerce Cloud Adapter Connection to anIntegrationBasic Info Page3-1Invoke Action Page3-2Invoke Operations Page3-2Summary Page3-4iii

4Implement Common Patterns Using the Salesforce Commerce CloudAdapterSynchronize a Salesforce User with a User in the Salesforce Commerce Cloud Application4-1Use the Pagination Concept in an Integration4-2Fetch Records in Salesforce Commerce Cloud Using the Query Operation4-5iv

PrefaceThis guide describes how to configure this adapter as a connection in an integration in OracleIntegration.Note:The information in this guide applies to all of your Oracle Integration instances. Itdoesn’t matter which edition you’re using, what features you have, or who managesyour cloud environment. You’ll find what you need here, including notes about anydifferences between the various flavors of Oracle Integration when necessary.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources ConventionsAudienceThis guide is intended for developers who want to use this adapter in integrations in OracleIntegration.Documentation AccessibilityFor information about Oracle's commitment to accessibility, visit the Oracle AccessibilityProgram website at http://www.oracle.com/pls/topic/lookup?ctx acc&id docacc.Access to Oracle SupportOracle customers that have purchased support have access to electronic support through MyOracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx acc&id info or visit http://www.oracle.com/pls/topic/lookup?ctx acc&id trs if youare hearing impaired.v

PrefaceDiversity and InclusionOracle is fully committed to diversity and inclusion. Oracle respects and values havinga diverse workforce that increases thought leadership and innovation. As part of ourinitiative to build a more inclusive culture that positively impacts our employees,customers, and partners, we are working to remove insensitive terms from ourproducts and documentation. We are also mindful of the necessity to maintaincompatibility with our customers' existing technologies and the need to ensurecontinuity of service as Oracle's offerings and industry standards evolve. Because ofthese technical constraints, our effort to remove insensitive terms is ongoing and willtake time and external cooperation.Related ResourcesSee these Oracle resources: Oracle Cloudhttp://cloud.oracle.com Using Integrations in Oracle Integration Using the Oracle Mapper with Oracle IntegrationConventionsThe following text conventions are used in this document:ConventionMeaningboldfaceBoldface type indicates graphical user interface elements associatedwith an action, or terms defined in text or the glossary.italicItalic type indicates book titles, emphasis, or placeholder variables forwhich you supply particular values.monospaceMonospace type indicates commands within a paragraph, URLs, codein examples, text that appears on the screen, or text that you enter.vi

1Understand the Salesforce Commerce CloudAdapterReview the following conceptual topics to learn about the Salesforce Commerce CloudAdapter and how to use it as a connection in integrations in Oracle Integration. A typicalworkflow of adapter and integration tasks is also provided.Topics: Salesforce Commerce Cloud Adapter Capabilities What Application Version Is Supported? Workflow to Create and Add a Salesforce Commerce Cloud Adapter Connection to anIntegrationSalesforce Commerce Cloud Adapter CapabilitiesThe Salesforce Commerce Cloud Adapter enables you to create an integration with aSalesforce Commerce Cloud application. You can configure the Salesforce Commerce CloudAdapter as an invoke connection in an integration in Oracle Integration.The Salesforce Commerce Cloud Adapter provides the following benefits: Provides metadata caching support. Provides invoke (target) connection support for performing the following types of actionsagainst the selected object and operation:–Create or Update (create or update a record in Salesforce Commerce Cloud)–Query (get records from Salesforce Commerce Cloud)–Delete (delete a record from Salesforce Commerce Cloud) Enables you to perform actions such as Create or Update, Query, and Delete on customobjects. Supports Salesforce Commerce Cloud APIs protected using OAuth 2.0 two-leggedauthentication. Supports Data and Shop APIs.The Salesforce Commerce Cloud Adapter is one of many predefined adapters included withOracle Integration. You can configure the Salesforce Commerce Cloud Adapter as an invokeconnection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see theConnectivity Certification Matrix.See Connectivity Certification Matrix.1-1

Chapter 1Workflow to Create and Add a Salesforce Commerce Cloud Adapter Connection to an IntegrationWorkflow to Create and Add a Salesforce Commerce CloudAdapter Connection to an IntegrationYou follow a very simple workflow to create a connection with an adapter and includethe connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks,and provides links to instructions for each step.StepDescription1Access Oracle Integration.More InformationGo to https://instance URL/ic/home2Create the adapter connections for theapplications you want to integrate. Theconnections can be reused in multipleintegrations and are typically created by theadministrator.Create a Salesforce CommerceCloud Adapter Connection3Create the integration. When you do this, youadd trigger (source) and invoke (target)connections to the integration.Create Integrations in UsingIntegrations in Oracle Integration andAdd the Salesforce Commerce CloudAdapter Connection to an Integration4Map data between the trigger connection data Map Data in Using Integrations instructure and the invoke connection dataOracle Integrationstructure.5(Optional) Create lookups that map thedifferent values used by those applications toidentify the same type of object (such asgender codes or country codes).Manage Lookups in UsingIntegrations in Oracle Integration6Activate the integration.Activate Integrations in UsingIntegrations in Oracle Integration7Monitor the integration on the dashboard.Monitor Integrations in UsingIntegrations in Oracle Integration8Track payload fields in messages duringruntime.Assign Business Identifiers forTracking Fields in Messages andManage Business Identifiers forTracking Fields in Messages in UsingIntegrations in Oracle Integration9Manage errors at the integration level,connection level, or specific integrationinstance level.Manage Errors in Using Integrationsin Oracle Integration1-2

2Create a Salesforce Commerce CloudAdapter ConnectionA connection is based on an adapter. You define connections to the specific cloudapplications that you want to integrate. The following topics describe how to defineconnections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Refresh Integration MetadataPrerequisites for Creating a ConnectionYou must satisfy the following prerequisites to create a connection with the SalesforceCommerce Cloud Adapter: Create an API Client Configure Open Commerce API Settings Find Your Current Salesforce Commerce Cloud API VersionCreate an API Client1.Log in to your Account Manager using the URL https://account.demandware.com.2.Click API Client.3.Click Add API Client. The Add API Client page is displayed.2-1

Chapter 2Prerequisites for Creating a Connection4.Enter a display name and password, then confirm the password.5.Copy the values for your API client password. You'll need to enter this value in theClient Secret field when you configure security for your Salesforce CommerceCloud Adapter connection in Oracle Integration. See Configure ConnectionSecurity.6.In the Organizations section, click Add to assign organizations to the API client.A list of organizations is displayed.7.Select the organizations you want to assign to the API client and click Add.8.(Optional) In the Roles section, click Add to assign roles to the API client. A list ofroles is displayed.9.Select the Salesforce Commerce API role and click Add.10. After all the required details are entered, click Save.11. When complete, click API Client. The details of your new API client are displayedin a list on the API Clients page and an API client ID is identified by the displayname.Note:Use the client ID later when configuring security for your SalesforceCommerce Cloud Adapter connection. See Configure ConnectionSecurity.2-2

Chapter 2Prerequisites for Creating a ConnectionConfigure Open Commerce API SettingsNote: For the Shop API, the operations configured in the site context in the OpenCommerce API (OCAPI) settings are displayed on the Operations page of theAdapter Endpoint Configuration Wizard. If there is no operation configured inthe site context, the operations configured in the global context are displayedon the Operations page. For the Data API, only the operations configured in the global context in theOCAPI settings are displayed on the Operations page of the Adapter EndpointConfiguration Wizard.You must configure the OCAPI settings. These are mandatory settings required to manageOCAPI client permissions in order to invoke the APIs. You must provide permissions to theOCAPI client on the operations that you need to perform. Only the operations configured inthe OCAPI settings are displayed on the Operations page of the Adapter EndpointConfiguration Wizard.You can configure OCAPI settings. See Configuring OCAPI settings in Business Manager.Note: The operations configured in the OCAPI settings may not be displayed instantlyon the Operations page of the Adapter Endpoint Configuration Wizard becauseof the cache mechanism of Salesforce Commerce Cloud. You can invalidate thecache to see the configured operations without any delay. If the operation is not configured in the OCAPI settings, OCAPI declines theclient application request and returns an HTTP 403 (Forbidden) error statusresponse code.In addition, there are minimal access privileges (see the following table) that you mustprovide to the client in the OCAPI settings before you create a Salesforce Commerce CloudAdapter connection. These APIs are used by the Salesforce Commerce Cloud Adapter togather metadata information.HTTP MethodAPIPurposeGET/sitesGet a list of sites to populate thefields within site-specific fields.GET/locale info/localesGet a list of locale information topopulate the fields withinlocalized fields.GET/system object definitions/{Get a list of attribute definitionsobject type}/attribute definitions for the Product object to makevariation value keys in themapper.2-3

Chapter 2Create a ConnectionHTTP MethodAPIPurposeGET/custom object definitions/{Get a list of attribute definitionsobject type}/attribute definitions for the custom object.Find Your Current Salesforce Commerce Cloud API VersionYou can find your current Salesforce Commerce Cloud API version by accessing yourown API, the meta API. The meta API provides information about the available APIs.1.Open a browser and enter the URL in the following format:https://my instance/s/-/dw/meta/rest/dataA list of API versions released by the Salesforce Commerce Cloud instance isdisplayed.2.In the displayed list, the name field shows the API version of the SalesforceCommerce Cloud instance and the status field shows the status of the APIversion such as obsolete, deprecated, or current.Note:The Salesforce Commerce Cloud Adapter supports current anddeprecated API versions.3.Scroll down to the bottom and find the API version with status current. Forexample:"name":"20.10","status":"current"Create a ConnectionBefore you can build an integration, you have to create the connections to theapplications with which you want to share data.To create a connection in Oracle Integration:1.In the left navigation pane, click Home Integrations Connections.2.Click Create.Note:You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers andOutbound Invokes.) A basic routing integration (See Add a Trigger (Source) Connection.)2-4

Chapter 2Create a Connection3.In the Create Connection — Select Adapter dialog, select the adapter to use for thisconnection. To find the adapter, scroll through the list, or enter a partial or full name in theSearch field and clickSearch.4.5.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin tocreate their own integrations. The name you enter is automatically added in capitalletters to the Identifier field. If you modify the identifier name, don't include blankspaces (for example, SALES OPPORTUNITY).b.Enter optional keywords (tags). You can search on the connection keywords on theConnections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection. When you selecta role, only the connection properties and security policies appropriate to that role aredisplayed on the Connections page. If you select an adapter that supports bothinvoke and trigger, but select only one of those roles, you'll get an error when you tryto drag the adapter into the section you didn't select. For example, let's say youconfigure a connection for the Oracle Service Cloud (RightNow) Adapter as only aninvoke. Dragging the adapter to a trigger section in the integration produces anerror.d.Enter an optional description of the connection.Click Create.Your connection is created. You're now ready to configure the connection details, such asconnection properties, security policies, connection login credentials, and (for certainconnections) agent group.Configure Connection PropertiesEnter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Host field, enter the host URL in the following format.https://my instance3.In the API Version field, enter the API version to use. See Find Your Current SalesforceCommerce Cloud API Version.4.Click OK.Configure Connection SecurityConfigure security for your Salesforce Commerce Cloud Adapter connection.You can select the Client Credentials security policy to execute the Data API. Or you canselect the Business Manager user grant security policy to execute both the Shop and DataAPIs. The Shop API is not supported when you configure the Client Credentials securitypolicy for your Salesforce Commerce Cloud Adapter connection.2-5

Chapter 2Create a ConnectionNote:The Alerts and Ocapi Configs objects of Data API are only supported whenyou configure the Business Manager user grant security policy for yourSalesforce Commerce Cloud Adapter connection.1.Go to the Security section.2.From the Security Policy list, select the security policy.3.4.5. Business Manager user grant: Select this security policy to execute bothShop and Data APIs. Client Credentials: Select this security policy if you need to execute only theData API. The Shop API is not supported when you configure the ClientCredentials security policy for your Salesforce Commerce Cloud Adapterconnection.If you select Business Manager user grant.a.In the Username field, enter the username.b.In the Password field, enter the password.c.In the Client Id field, enter the client ID that you obtained after performing thesteps in the prerequisites section. See Create an API Client.d.In the Client Secret field, enter the client secret that you obtained afterperforming the steps in the prerequisites section. See Create an API Client.If you select Client Credentials.a.In the Client Id field, enter the client ID that you obtained after performing thesteps in the prerequisites section. See Create an API Client.b.In the Client Secret field, enter the client secret that you obtained afterperforming the steps in the prerequisites section. See Create an API Client.Click OK.Test the ConnectionTest your connection to ensure that it's configured successfully.1.In the page title bar, click Test. What happens next depends on whether yourconnection uses a Web Services Description Language (WSDL) file.If YourConnection.Then.Doesn't use a WSDL The test starts automatically and validates the inputs you providedfor the connection.2-6

Chapter 2Upload an SSL CertificateIf YourConnection.Then.Uses a WSDLA dialog prompts you to select the type of connection testing toperform: 2.3.Validate and Test: Performs a full validation of the WSDL,including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending onthe number of imported schemas and WSDLs. No requests aresent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntaxcheck on the WSDL. No requests are sent to the operationsexposed in the WSDL.Wait for a message about the results of the connection test. If the test was successful, then the connection is configured properly. If the test failed, then edit the configuration details you entered. Check for typos,verify URLs and credentials, and download the diagnostic logs for additional details.Continue to test until the connection is successful.When complete, click Save, then click.Upload an SSL CertificateCertificates are used to validate outbound SSL connections. If you make an SSL connectionin which the root certificate does not exist in Oracle Integration, an exception is thrown. Inthat case, you must upload the appropriate certificate. A certificate enables Oracle Integrationto connect with external services. If the external endpoint requires a specific certificate,request the certificate and then upload it into Oracle Integration.To upload an SSL certificate:1.In the left navigation pane, click Home Settings Certificates.All certificates currently uploaded to the trust store are displayed in the Certificatesdialog. Thelink enables you to filter by name, certificate expiration date, status, type, category, andinstallation method (user-installed or system-installed). Certificates installed by thesystem cannot be deleted.2-7

Chapter 2Upload an SSL Certificate2.Click Upload at the top of the page.The Upload Certificate dialog box is displayed.3.Enter an alias name and optional description.4.In the Type field, select the certificate type. Each certificate type enables OracleIntegration to connect with external services. X.509 (SSL transport) SAML (Authentication & Authorization) PGP (Encryption & Decryption)X.509 (SSL transport)1.Select a certificate category.a.Trust: Use this option to upload a trust certificate.i.b.Click Browse, then select the trust file (for example, .cer or .crt) toupload.Identity: Use this option to upload a certificate for two-way SSLcommunication.i.Click Browse, then select the keystore file (.jks) to upload.ii.Enter the comma-separated list of passwords corresponding to keyaliases.Note:When an identity certificate file (JKS) contains more than oneprivate key, all the private keys must have the same password. Ifthe private keys are protected with different passwords, theprivate keys cannot be extracted from the keystore.iii. Enter the password of the keystore being imported.c.Click Upload.SAML (Authentication & Authorization)1.Note that Message Protection is automatically selected as the only availablecertificate category and cannot be deselected. Use this option to upload a keystorecertificate with SAML token support. Create, read, update, and delete (CRUD)operations are supported with this type of certificate.2.Click Browse, then select the certificate file (.cer or .crt) to upload.3.Click Upload.PGP (Encryption & Decryption)1.Select a certificate category. Pretty Good Privacy (PGP) provides cryptographicprivacy and authentication for communication. PGP is used for signing, encrypting,and decrypting files. You can select the private key to use for encryption ordecryption when configuring the stage file action.2-8

Chapter 2Refresh Integration Metadataa.b.Private: Uses a private key of the target location to decrypt the file.i.Click Browse, then select the PGP file to upload.ii.Enter the PGP private key password.Public: Uses a public key of the target location to encrypt the file.i.Click Browse, then select the PGP file to upload.ii.In the ASCII-Armor Encryption Format field, select Yes or No. Yes shows theformat of the encrypted message in ASCII armor. ASCII armor is a binary-totextual encoding converter. ASCII armor formats encrypted messaging in ASCII.This enables messages to be sent in a standard messaging format. Thisselection impacts the visibility of message content. No causes the message to besent in binary format.iii. From the Cipher Algorithm list, select the algorithm to use. Symmetric-keyalgorithms for cryptography use the same cryptographic keys for both encryptionof plain text and decryption of cipher text.c.Click Upload.Refresh Integration MetadataYou can manually refresh the currently-cached metadata available to adapters that haveimplemented metadata caching. Metadata changes typically relate to customizations ofintegrations, such as adding custom objects and attributes to integrations. There may also becases in which integrations have been patched, which results in additional custom objectsand attributes being added. This option is similar to clearing the cache in your browser.Without a manual refresh, a staleness check is only performed when you drag a connectioninto an integration. This is typically sufficient, but in some cases you may know that a refreshis required. For these cases, the Refresh Metadata menu option is provided.To refresh integration metadata:Note:The Refresh Metadata menu option is only available with adapters that haveimplemented metadata caching.1.In the left navigation pane, click Home Integrations Connections.2.Go to the row of the connection to refresh.3.Select Refresh Metadata from themenu.A message is displayed indicating that the refresh was successful.Metadata refresh for connection "connection type" has been initiatedsuccessfully.2-9

3Add the Salesforce Commerce Cloud AdapterConnection to an IntegrationWhen you drag the Salesforce Commerce Cloud Adapter into the invoke area of anintegration, the Adapter Endpoint Configuration Wizard is invoked. This wizard guides youthrough configuration of the Salesforce Commerce Cloud Adapter endpoint properties.The following sections describe the wizard pages that guide you through configuration of theSalesforce Commerce Cloud Adapter as an invoke in an integration. The SalesforceCommerce Cloud Adapter cannot be used as a trigger in an integration.Topics: Basic Info Page Invoke Action Page Invoke Operations Page Summary PageBasic Info PageYou can enter a name and description on the Basic Info page of each adapter in yourintegration.ElementDescriptionWhat do you want to callyour endpoint?Provide a meaningful name so that others can understand theresponsibilities of this connection. You can include English alphabeticcharacters, numbers, underscores, and hyphens in the name. You can'tinclude the following characters: What does this endpointdo?No blank spaces (for example, My Inbound Connection)No special characters (for example, #;83& or righ(t)now4)except underscores and hyphensNo multibyte charactersEnter an optional description of the connection’s responsibilities. Forexample:This connection receives an inbound request tosynchronize account information with the cloudapplication.3-1

Chapter 3Invoke Action PageElementDescriptionSelect API typeSelect the API type. Data API Shop APINote: You must configure the Business Manager user grant securitypolicy for your Salesforce Commerce Cloud Adapter connection toexecute the Data and Shop APIs. The Shop API is not supported when you configure the ClientCredentials security policy for your Salesforce Commerce CloudAdapter connection. See Configure Connection Security.Select site(Only displayed if youselected the Shop APIoption.)Select the site, such as Ref Arch, Site Genesis, Site Genesis Global,and so on.Invoke Action PageSelect the type of action to perform:ElementDescriptionSelect action type Create or Update: Creates a new recordor updates the existing record in theSalesforce Commerce Cloud application.Delete: Deletes the record from theSalesforce Commerce Cloud application.Query: Retrieves information from theSalesforce Commerce Cloud applicationcorresponding to the selected object andoperation.Invoke Operations PageSelect the object and operation to perform in the Salesforce Commerce Cloudapplication.ElementDescriptionSelect object type Standard objects: Displays businessobjects delivered as part of the SalesforceCommerce Cloud application.Custom objects: Provides an option tosearch custom objects you created andshows the custom objects accordingly.The fields that appear are based on the object type you select. If you select Standardobjects, the following options are displayed.3-2

Chapter 3Invoke Operations PageElementDescriptionSelect operation type (Displayed if the Queryaction is selected on the Action page) Retrieve/GET: Retrieves records f

The Salesforce Commerce Cloud Adapter enables you to create an integration with a Salesforce Commerce Cloud application. You can configure the Salesforce Commerce Cloud Adapter as an invoke connection in an integration in Oracle Integration. The Salesforce Commerce Cloud Adapter provides the following benefits: Provides metadata caching .

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