End-of-Sale And End-of-Life Announcement For The Perpetual . - Cisco

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Product End-of-Life NoticeCisco publicEnd-of-Sale and End-of-LifeAnnouncement for thePerpetual Licensing forCisco Unified Contact CenterExpress - Replaced by FlexContact Center 2022 Cisco and/or its affiliates. All rights reserved.Page 1 of 14

ContentsOverview3End-of-life milestones4Product part numbers5Product migration options14For more information14 2022 Cisco and/or its affiliates. All rights reserved.Page 2 of 14

OverviewEOL14626Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for CiscoUnified Contact Center Express - Replaced by Flex Contact Center. The last day to order theaffected product(s) is August 1, 2022. Customers with active service contracts will continueto receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 ofthe EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for theaffected product(s). Table 2 lists the product part numbers affected by this announcement.For customers with active and paid service and support contracts, support will be availableunder the terms and conditions of customers' service contract.Cisco is committed to long-term support for our customers with on-premises and Partner Hosted ContactCenter deployments. Collaboration Flex Plan for Contact Center supports multiple deployment models: Onpremises, partner hosted, and cloud. Some of the customer benefits of Flex Plan include: Flexible payment methods – monthly, annual, and full Software Support that is included - never find yourself uncovered Simplified licensing structure Better license entitlements to Cisco Collaboration solutions An easy migration to the cloudThe perpetual licensing included in this EOL announcement (Replaced by Flex Contact Center) is: Unified Contact Center Express [UCCX]This EOL announcement pertains to all versions of the product above.NOTE: The following products will continue to be available under perpetual licensing: Unified IP Interactive Voice Response [IPIVR] Non-production Services [NPS] kit for UCCXFor more information about Collaboration Flex Plan for Contact Center, reference the ordering guides at thislink: boration-ordering-guides.html. 2022 Cisco and/or its affiliates. All rights reserved.Page 3 of 14

End-of-life milestonesTable 1.End-of-life milestones and dates for the Perpetual Licensing for Cisco Unified Contact Center Express Replaced by Flex Contact nt DateThe date the document that announces the end-of-sale and end-of-lifeof a product is distributed to the general public.January 31, 2022End-of-Sale Date:App SWThe last date to order the product through Cisco point-of-salemechanisms. The product is no longer for sale after this date.August 1, 2022Last Ship Date:App SWThe last-possible ship date that can be requested of Cisco and/or itscontract manufacturers. Actual ship date is dependent on lead time.October 30, 2022End of New ServiceAttachment Date:App SWFor equipment and software that is not covered by a service-andAugust 1, 2022support contract, this is the last date to order a new service-and-supportcontract or add the equipment and/or software to an existing serviceand-support contract.End of ServiceContract RenewalDate:App SWThe last date to extend or renew a service contract for the product.August 1, 2023Last Date of Support:App SWThe last date to receive applicable service and support for the productas entitled by active service contracts or by warranty terms andconditions. After this date, all support services for the product areunavailable, and the product becomes obsolete.July 31, 2024HW HardwareOS SW Operating System SoftwareApp. SW Application SoftwareThe last day to attach or renew multiyear Software Support Services (SWSS) for perpetual onpremises calling is August 1, 2022. Only single year contracts will be available after this date. Customers whoneed additional licensing and / or to renew software support should move to FLEX Contact Center. 2022 Cisco and/or its affiliates. All rights reserved.Page 4 of 14

Product part numbersTable 2.Product part numbers affected by this announcementEnd-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberCCX-12-25E-ADDEnhanced 25 seatsadd-on Promo BundleSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-12-25P-ADDPremium 25 seatsadd-on Promo BundleSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-125-EPHACCX 12.0 UPGRADE ENH-PRE HA-HASee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-25ECCX 12.5 Enhanced 25 See the Productseat Promo BundleMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-25E-ADDCCX 12.5 Enhanced 25 See the Productseats add-on PromoMigration OptionsBundlesection below fordetailed information onreplacing this product.-CCX-125-25PCCX 12.5 premium 25seat Promo BundleSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-25P-ADDCCX 12.5 premium 25seats add-on PromoBundleSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-5ECCX 12.5 Enhanced 5seat Promo BundleSee the ProductMigration Optionssection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductDescriptionAdditional InformationPage 5 of 14

End-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberCCX-125-5PCCX 12.5 Premium 5seat Promo BundleSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-A-E-LICCCX 12.5 ENH SeatQty 1 LICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-A-P-LICCCX 12.5 PRE SeatQty 1 LICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-ADD-K9CCX 12.5 Add-onLicensesSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-E-SVR-LICCCX 12.5 NEW ENHServer LicenseSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-EHA-LICCCX 12.5 ENH HALICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-LIC-K9CCX 12.5 NewLicensesSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-MED-K9CCX 12.5 MediaSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-N-E-LICCCX 12.5 ENH SeatQty 1 LICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductDescriptionAdditional InformationPage 6 of 14

End-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberCCX-125-N-P-LICCCX 12.5 PRE SeatQty 1 LICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-NFR CCX 12.5 NFR Kit: PRE See the ProductHA 6 seats, CR,Migration OptionsAQM,WFMsection below fordetailed information onreplacing this product.-CCX-125-OBIVRLICCCX 12.5 PREOutbound IVR Port Qty1 LICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-P-SVR-LICCCX 12.5 NEW PREServer LicenseSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-PAKCCX 12.5autoexpanded PAKSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125-PHA-LICCCX 12.5 PRE HALICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-125125EPHAPAKCCX 12.5 UPGRADESee the ProductPAK - 12.5 EHA - 12.5 Migration OptionsPHAsection below fordetailed information onreplacing this product.-CCX-125MEDIAKITK9CCX 12.5 Qty 1 CCXMedia Kit - NOLICENSESSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-125-EHAPAKCCX 12.5 EHAUPGRADE PAKSee the ProductMigration Optionssection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductDescriptionAdditional InformationPage 7 of 14

End-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberCCX-U-125-PHAPAKCCX 12.5 PHAUPGRADE PAKSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-10-125K9 CCX ENH 10.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-11-125K9 CCX ENH 11.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-12-125K9 CCX ENH 12.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-3X-125K9 CCX ENH 3.X to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-4X-125K9 CCX ENH 4.X to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-50-125K9 CCX ENH 5.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-60-125K9 CCX ENH 6.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-70-125K9 CCX ENH 7.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductDescriptionAdditional InformationPage 8 of 14

End-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberCCX-U-E-80-125K9 CCX ENH 8.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-85-125K9 CCX ENH 8.5 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-E-90-125K9 CCX ENH 9.0 to 12.5ENH Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-EHA10125K9 CCX ENH HA 10.0 HAto 12.5 HA ENH MajorUpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-EHA11125K9 CCX ENH HA 11.0 HAto 12.5 HA ENH MajorUpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-EHA12125K9 CCX ENH HA 12.0 HAto 12.5 HA ENH MajorUpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-EHA4X125K9 CCX ENH HA 4.X HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-EHA50125K9 CCX ENH HA 5.0 HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-EHA60125K9 CCX ENH HA 6.0 HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductDescriptionAdditional InformationPage 9 of 14

End-of-Sale ProductPart NumberProduct DescriptionCCX-U-EHA70125K9 CCX ENH HA 7.0 HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-EHA80125K9 CCX ENH HA 8.0 HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-EHA85125K9 CCX ENH HA 8.5 HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-EHA90125K9 CCX ENH HA 9.0 HA to See the Product12.5 HA ENH MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-UOIVR10125K9 CCX OB IVR 10.0 to12.5 OB IVR UCSSMajor UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-UOIVR11125K9 CCX OB IVR 11.0 to12.5 OB IVR UCSSMajor UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-UOIVR12125K9 CCX OB IVR 12.0 to12.5 OB IVR UCSSMajor UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-UOIVR85125K9 CCX OB IVR 8.5 to12.5 OB IVR UCSSMajor UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-UOIVR90125K9 CCX OB IVR 9.0 to12.5 OB IVR UCSSMajor UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductPart NumberReplacement ProductDescriptionAdditional InformationPage 10 of 14

End-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberReplacement ProductDescriptionAdditional InformationCCX-U-P-10-125K9 CCX PRE 10.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-11-125K9 CCX PRE 11.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-12-125K9 CCX PRE 12.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-3X-125K9 CCX PRE 3.X to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-4X-125K9 CCX PRE 4.X to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-50-125K9 CCX PRE 5.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-60-125K9 CCX PRE 6.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-70-125K9 CCX PRE 8.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-80-125K9 CCX PRE 8.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Page 11 of 14

End-of-Sale ProductPart NumberProduct DescriptionReplacement ProductPart NumberReplacement ProductDescriptionAdditional InformationCCX-U-P-85-125K9 CCX PRE 8.5 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-P-90-125K9 CCX PRE 9.0 to 12.5PRE Major UpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-PHA10125K9 CCX PRE HA 10.0 HAto 12.5 HA PRE MajorUpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-PHA11125K9 CCX PRE HA 11.0 HAto 12.5 HA PRE MajorUpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-PHA12125K9 CCX PRE HA 12.0 HAto 12.5 HA PRE MajorUpgradeSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX-U-PHA4X125K9 CCX PRE HA 4.X HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-PHA50125K9 CCX PRE HA 5.0 HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-PHA60125K9 CCX PRE HA 6.0 HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-PHA70125K9 CCX PRE HA 7.0 HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.- 2022 Cisco and/or its affiliates. All rights reserved.Page 12 of 14

End-of-Sale ProductPart NumberProduct DescriptionCCX-U-PHA80125K9 CCX PRE HA 8.0 HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-PHA85125K9 CCX PRE HA 8.5 HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX-U-PHA90125K9 CCX PRE HA 9.0 HA to See the Product12.5 HA PRE MajorMigration OptionsUpgradesection below fordetailed information onreplacing this product.-CCX125-125-EP-S1CCX 12.5 UPGRADE Qty 1 ENH-PRE SeatLICENSE ONLYSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX125-E-P-SUPAKCCX 12.5 UPGRADEPAK - 12.5, ENH-PRESeatSee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX125-E-P-UPAKCCX 12.5 UPGRADEPAK - 12.5, ENH-PRESee the ProductMigration Optionssection below fordetailed information onreplacing this product.-CCX125125-EPHAPAKCCX 12.5 UPGRADESee the ProductPAK - 12.5 EHA - 12.5 Migration OptionsPHAsection below fordetailed information onreplacing this product.-CCX-125-SYSTEMK9CCX 12.5 System- 2022 Cisco and/or its affiliates. All rights reserved.Replacement ProductPart NumberReplacement ProductDescriptionSee the ProductMigration Optionssection below fordetailed information onreplacing this product.Additional InformationPage 13 of 14

Product migration optionsCustomers should migrate from Cisco Contact Center perpetual licenses with Software Service and Support(SWSS) to equivalent entitlements available through Collaboration Flex Plan for Contact Center. For moreinformation about Collaboration Flex Plan for Contact Center reference the Ordering Guides at this collaboration-ordering-guides.html.Service prices for Cisco products are subject to change after the product End-of-Sale date.For more informationFor more information about the Cisco End-of-Life Policy, go to: cy.html.For more information about the Cisco Product Warranties, go -listing.html.To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intendedto help customers understand the content described in the English version. This translation is the result of acommercially reasonable effort; however, if there are discrepancies between the English version and thetranslated document, please refer to the English version, which is considered authoritative.Printed in USA 2022 Cisco and/or its affiliates. All rights reserved.C51-xxxxxx-xx01/22Page 14 of 14

End-of-life milestones and dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center Milestone Definition Date End-of-Life Announcement Date The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. January 31, 2022 End-of-Sale Date:

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RECORD CASH SALE 8. Once you submit the cash sale, click Details and Process which will show the cash sale number. 9. Click the Cash Sale number hyperlink. 10. On the View Cash Sale page, click the print icon, then Click to download. 11. Click on the downloaded PDF and click the print icon. This printed page should be included with your items for