Way Forward To Business Intelligence

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WHITEPAPERIntelligent Automation:Way Forward to Business Intelligence

Intelligent AutomationWHITEPAPER Intelligent AutomationTABLE OF CONTENTSThe Evolution in Process Automation: An Overview.Why it is time to move beyond traditional RPA and embraceIntelligent Process Automation?.Why Intelligent Automation is the New Normal forAgile Enterprise?.Common application areas where Intelligent Automation Solutionsare in action and creating greater impact.Best Practices For Intelligent Enterprise AutomationImplementation in Crisis: Accelerate the growth drumbeat.Intelligent Automation Development Lifecycle:The roadmap to Improved Operational Efficiencies.Seize the future growth opportunities with Kellton Tech02

SummaaryWHITEPAPER Intelligent AutomationSUMMARY:Do you know over 80 percent of enterprises will increase Hyper Intelligent AutomationAdoption by 2025? The global pandemic has turned the world upside down, and created asense of urgency for enterprise automation plans. As a result, there is a surge in IntelligentAutomation (IA) investments to deal with new industry pressures and disruptions in digitaltransformation efforts stemming from the pandemic situation.IA (Robotic Process Automation Artificial Intelligence) is a hot topic these days, with everybusiness leader and decision-maker seeing it as a game-changer to accelerate digital transformation. In their business automation toolbox, it comes at the top to scale automation,mitigate risks, predict uncertainties, and build a resilient business that can weather stormsand stand strong. Intelligent Process Automation is dramatically moving toward the mainstream, and helping enterprises across all industries to improve decision-making capabilities, mitigate business continuity risks, enhance the operations, and elevate efficiency.In this whitepaper, you will learn:The Shift in Process AutomationWhy it is time to move beyond traditional RPA andembrace Intelligent Process Automation?What is Hyper Intelligent Automation & whyIntelligent Automation is the New Normal for AgileEnterprise?Common application areas where IA Solutions are inaction and creating greater impactBest Practices For Intelligent Enterprise AutomationImplementation in Crisis: Accelerate the growthdrumbeat.Intelligent Automation Development Lifecycle: TheRoadmap To Improved Operational EfficienciesSeize the future growth opportunities with KelltonTech03

The Shift in Process Automation: An OverviewWHITEPAPER Intelligent AutomationThe Shift in Process Automation: An OverviewThe evolution of Process Automation spans human history and it has revolutionizeddramatically over recent years. According to 97 percent of IT decision makers and leaderssurveyed for a new research by Camunda, it is a linchpin for digital transformation poweringinnovation across an enterprise. Typically, Process Automation can be categorized asRule-base andtransactional rolesMachine learning andinstruction-drivenAdaptive learning andcognitive automation Invoice processing Finance Planning and Analysis Contact/call center agents Basic reconciliations MIS reporting Big data and analytics Data entry and document indexing Preparing investor reports Employee screening and verification Mass email generation and extraction Medical transcription Natural language reporting IT helpdesk and support Crime prevention through predictiveand behavioral analyticsStructured dataClass 1 : Basic automationThe best application is withstructured data, involvingtransactional work activitiesand rule-based processes.Commonly used to replace oraugment ‘swivel-chair’ typework activities. Requiring themanual transfer of data fromone system to another, therebybypassing integrationprogramming.Structured andunstructured dataClass 2: Enhanced automationToolsets incorporate moreadvanced technologies thatenable the recognition ofunstructured data(such asemail).Capable of adapting ascircumstances change withinthe environment.The benefits of suchtechnologies are oftensignificant, and the businesscase is often compelling(largely due to theself-learning characteristics).unstructured dataClass 3: Cognitive automationThe genesis and evolution ofcognitive toolsets are generallyfounded in today’s disruptivetechnologies. Artificialintelligence, natural languageprocessing. Bigdata analytics,evidenced- based learning andthe “internet of things”datacollection.Provides decision support andadvanced decision algorithms.Advanced the knowledge baseautomatically and leveragesophisticated predictiveanalytics to get smarter.From screen scraping software to Robotic Process Automation (RPA) and Artificial Intelligence(AI), the foundational automation technologies undergone many breakthrough advancements andemerged in a new era of innovation: Intelligent Automation. It is the next stage in the digitaltransformation journey beyond traditional RPA technology applied by companies to automaterule-based enterprise processes that are repetitive, have greater complexity and require humanjudgment. This paradigm shift - moving the burden of processes from humans to technology –has led to greater flexibility, speed, quality and precision within the legacy systems.04

The Shift in Process Automation: An OverviewWHITEPAPER Intelligent AutomationFrom the routine to the revolutionary business processes, Intelligent Automation is changingthe way business is done earlier in every sector and helping enterprises broaden the horizonof new possibilities and decision-making capabilities by quickly synthesizing vast chunks ofunstructured data and automating entire workflows. This has, in turn, excited the manyforward-looking organizations in nearly every sector for immediate adoption of IntelligentEnterprise Automation Technologies toRespond quickly to complex inquiriesStreamline business processes and make complex decisions fasterIncrease efficiency and qualityReduce labor costs and reassign workers from "low to higher value" tasksBuild business resilience and mitigate riskGain operational efficiencies and incremental ROIImprove customer satisfaction and workforce productivityEra 2Era 3The ManualExecution AgeThe TacticalAutomation AgeThe Age of with:Humans with MachinesWorkforce sizeEra 1ttpuouManual execution of alltransactional andvalue-add processes.Automation of manual,transactional processesthat require minimal humantouchAi-enabled automation thatenhances specialist humanskill sets (e.g., machinelearning, analytics)Automation processes05

Why It’s Time To Move Beyond Traditional RPA andEmbrace Intelligent Process AutomationWHITEPAPER Intelligent AutomationWhy it’s time to move beyond traditionalRPA and embrace Intelligent ProcessAutomation?Robotic Process Automation (RPA) is expected to reach a compound annual growth rate(CAGR) of 32.8% from 2021 to 2028 according to a report published by Grant ViewResearch. As enterprises chase to digital transformation and business agility duringCOVID-19, many C-suite leaders and decision makers are realizing that these efforts needto go beyond traditional approach to close operational gaps that are breaking down theirinternal functional silos. To them, Robotic Process Automation (RPA) acts as a linchpin touplift core automation capabilities with greater efficiency, speed, and consistency ofoperations.Of course, RPA as an emerging technology penetrates deeper into the existinginfrastructure and replicates the tedious (repetitive) rules-based tasks by mimicking humanactions mainly via orchestrated UI interactions. This way, it plays a vital role in freeinghumans from all mundane computer-related functions and encourage them to concentrateon more strategic tasks by quickly removing the burden of performing mechanicaloperation. At many levels, RPA works as the most straightforward strategy to accelerate thedigital transformation journey via quick deployment ofAdvanced cognitive technologies to drive business agility and add cognitive intelligenceby analyzing unstructured and semi-structured data.Software tools and bots following a set of predefined rules to process structured dataand automate end-to-end processes 70% faster.User interface (UI) interactions and APIs to integrate and perform data transcription06

Why It’s Time To Move Beyond Traditional RPA andEmbrace Intelligent Process AutomationWHITEPAPER Intelligent AutomationThereby, RPA technology enabling organizations to capitalize on core benefits like higherspeed, faster turnaround time, and unprecedented levels of quality, but they won’t be ableto experience faster decision-making capabilities, better scalability and risk-taking ability ofArtificial Intelligence. Here’s why the traditional RPA implementations typically fail to scaleand meet expectations:Processes are dynamic:Business processes that are rule-based, of high volume, error-prone, depend on multiplefragmented systems for data are under RPA capabilities. But if an enterprise involves decision-making on a case-by-case basis, the concept of traditional RPA technology defeats.The more dynamic processes need higher manual intervention which can be mimicked byusing Artificial Intelligence and Cognitive RPA.RPA bots go dumb when target UI changes:RPA bots are born to follow instructions and very consultative deployments. They typicallygo dumb in unexpected scenarios with no clarity on given instructions or memo. They arenot good at learning and responding — such abilities would be more appropriate for Intelligent Automation.Relying on weak governance:RPA bots tend to doom when run autonomously without support. They work best whenprocesses are thoroughly optimized and selected carefully. Non-standardized processeswith bad design demand frequent human intervention and often make RPA deployment abig failure. A robust governance framework is much needed to avoid automation failures.30-50%of initial RPAproject fail23%Onlyof bot deploymentsreach scale363% ofbusiness leaders citeunsatisfactoryimplementation speed307

Why It’s Time To Move Beyond Traditional RPA andEmbrace Intelligent Process AutomationWHITEPAPER Intelligent AutomationThat’s when many forward-looking organizations realized that RPA solutions are not enoughand there is an immediate necessity to go beyond with their human counterparts andembrace Intelligent Automation (IA) to experience a judgment-based response through AI,Machine Learning and Dynamic workflows. Counting on its exponential value, businessesare harnessing the power of this innovative technology at the core of their next generationoperating model to drive a holistic transformation along with business agility, reducedoperational risks, improved ROIs in triple-digit percentages, hyperconnected customerexperience and decision-making capabilities.In its full extent, Intelligent Process Automation (IPA) typically comprises five coretechnologies: Robotic Process Automation to automate routine tasks. Smart workflow to manage handoffs between different groups. Machine learning/advanced analytics to better predict behaviors. Natural-language generation (NLG) to replicate internal and external management reportsautomatically. Cognitive agents to utilize AI's inherent computational intelligence for more accuratedecision-making.Indeed, the shift from RPA to Intelligent Process Automation marks the road ahead foroperational intelligence, greater business value and agility by simply "taking the robot out ofthe human" and implementing these ‘4 levels of AI-Enablement’ as discussed below:Level 0:Enhanced RPA (not AI)Screen recorded with visual flow designerComplex rule setscomplex userinteraction capabilities with keyboard, mouse, swipe and behaviormodelling. Use of natural language processing tools for text(OCR), speech and otherinteraction.Level 1:Languages &Context Aware Virtual assistants to help with process development. Fix and validate data as necessary for context. Can deal with unstructured data and inputs. Automatically identify process flows in new systems (“process discovery”)Level 2: Anticipate and mitigate process flow exceptionsIntelligent Process Understand UI changes & make dynamic process changesAwareness Find and Fix missing or incorrect data. Automatic process documentation. Suggest and make modification to processes to improve overall flowLevel 3: Learn from itself to figure out better ways to handle process flow.Autonomous Process Automatic orchestration of multiple bots to optimize processes.Optimization08

Why Intelligent Automation is The New NormalFor Agile Enterprise?WHITEPAPER Intelligent AutomationWhy Intelligent Automation is the New Normalfor Agile Enterprise?Intelligent Enterprise Automation is ushering in a new era of innovation, productivity, digitaltransformation and business agility amidst global COVID-19 pandemic. It plays pivotal rolein creating operational efficiencies, unprecedented quality levels and greater precision bymarrying Artificial Intelligence — including Natural Language Processing, Machine Learning,and Machine Vision — with Robotic Process Automation.Unlike many standalone technologies that only automate existing repetitive processes andcreate short-term wins, Intelligent Automation allows organizations to optimize processes,drive hyper personalize customer experiences, deliver greater cost reduction benefits andimprove decision making capabilities by mimics human thought and action to manageballooning volumes of data with greater speed, accuracy and consistency.McKinsey in its online surveys of 85 OEMs and users worldwide revealed that strategicinvestments in Robotics and Automations has led to 80% reduction in cost, 55% improvement in quality, 54% increase in productivity and 54% improvement in capabilities of existing robots. Organizations in nearly every sector are leveraging this customer-centric automation technology toCounter inefficiency across business processes: It accelerates theprocess of digital transformation via replicating human intelligence withdigital systems and perform complex tasks such as planning, budgeting,analysis and decision making with no compromise on speed and quality.This way Intelligent Enterprise Automation strategy drive demonstrablegains in efficiency and productivity while cutting down on process complexities.Manage unstructured data: It helps companies to be more innovative byautomating their decisions on the parameters of unstructured and structured data. The robust Intelligent Process Automation Architecture ismature enough to detect and produce large amounts of information, automate the workflow, analyze data and quickly make contextual decisions.09

Why Intelligent Automation is The New NormalFor Agile Enterprise?WHITEPAPER Intelligent AutomationDeliver hyper personalized customer experience: Intelligent Automationalways go a step ahead and deliver hyper personalized customer experience faster via virtual agents and conversational bots. It leverages aconversational-business approach that acts as a catalyst towards digitaltransformation and help businesses to gain new customers as well asretain existing ones while adapting the changing market scenario in thenew normal.Business Leaders see Intelligent Automation as a key pillar to Respond, Recover andThrive during the challenging times of COVID-19RespondRecoverThrivePrepare to continueLearn and emergePrepare for the next normalAutomation providesresilience duringreduce humanworkforce availabilityRestore the impacton operations withrapid processautomationScale up value-addwork with humans,transactional withautomation Enable businesscontinuity withunimpeded digitalworkforce Minimize manualtasks. Operate and monitorremotely Enable businesscontinuity withunimpeded digitalworkforce Minimize manualtasks. Operate and monitorremotely Invest oninfrastructure thatallows fast demand/workload-drivenincrease ordecrease ofcapacities. Use the digitalworkforce torespond easily todynamicallychanging demand.Re-imagingcustomerinteractions and theworkforce withautomation Clearly defined rolesplits, interactions,and communications between thehuman and digitalworkforce. Digitize customerjourneys to engageand excitecustomers and staff.Reap rewards of alean and unencumbered humanworkforce workingalongsideautomation Incorporateintelligentautomation toenable real-timedecision makingand deliver thesesolutions tocustomers andemployees at scale. Improve ITproductivity to lowercost base and fundrapid, flexibledigital-solutiondevelopment.Deliver excellentcustomerinteractions withautomation Customize the userexperience. Provideomnichannelexperiences overthe sameknowledge base toenable customers tointeract viapreferred channel. Leverage analyticsfor insights ondigitized customertouchpoints.10

Common Application Areas Where IA Solutions are InAction and Creating Greater ImpactWHITEPAPER Intelligent AutomationCommon application areas where IA Solutionsare in action and creating greater impactThe COVID-19 has accelerated the Digital Transformation and now the future belongs toIntelligent Operations in the new post-pandemic normal. Consumerism, digital and datadisruption are the major determining forces why many organizations are shifting from RPAto Intelligent Automation in a contactless world to unlock business longevity, resilience,and breakthrough growth outcomes.According to a Deloitte’s report, over 77 percent of CEOs stated that the COVID-19pandemic has accelerated their digital transformation plans. Banks have shifted to digitaloutreach engagements, Grocery stores have embraced online ordering and delivery,Educational Institutes have transitioned to 100 percent online learning and digital classrooms, Doctors are inclined towards delivering telemedicine. The list goes on.And this is just the beginning.Irrespective of their current level of digital maturity, companies are strengthening theirautomation capabilities to drive real operational transformation faster. As a result, theIntelligent Enterprise Automation Systems are being deployed in nearly every businessdomain ranging fromRetail & Commerce: Online Shopping, Warehouse Logistics, ssortmentoptimization, Transaction security, Data-driven planning across supplychains, handsfree lows,procurement,appointment scheduling and alerting.Insurance: claim and appraisal processing, payment calculation, regulatorycompliance and policy managementTelecom: Customer account management, call centers, network operationsBanking and Finance: Discounting and financing, Commercial lending,Anti–money laundering, credit and guarantee issuing, Cash management11

WHITEPAPER Intelligent AutomationCommon Application Areas Where IA Solutions are InAction and Creating Greater ImpactBanking and Finance: Discounting and financing, Commercial lending,Anti–money laundering, credit and guarantee issuing, Cash managementLogistics and Transportation: Route optimization, supply planning,autonomous cars, unmanned delivery via AI-controlled dronesHealthcare: Data retrieval, processing and decision-making, medicalimaging, patient assistance, research and drug discovery, predictivediagnosing, remote monitoring in wearable medical devices.A recent Deloitte’s annual global survey of executives highlights over 73 percent ofrespondents surveyed said that their enterprises have already embarked on a path toIntelligent Process Automation strategy to ensure scalability and rapid deployment:TECHNOLOGY PORTFOLIO OF RESPONDENTS TO SUPPORT INTELLIGENT AUTOMATION STRATEGYAlready implementingPlan to implement in the next 3 yearsCurrently no plans to 34%52%14%PROCESS 4%29%47%PROCESS MINING20%42%38%12

Best Practices for Intelligent Enterprise AutomationImplementation in Crises: Accelerate The Growth DrumbeatWHITEPAPER Intelligent AutomationBest Practices For Intelligent EnterpriseAutomation Implementation in Crisis:Accelerate the growth drumbeatIntelligent Enterprise Automation has taken a quantum leap during the pandemic when manybusinesses grappling with chronic digital disruption. To be more agile and resilient, organizationsare implementing several COE best Intelligent Automation practices as the key catalyst for betterprocess design, maximum efficiency, future-proofing critical operations, streamlining back-endprocesses and improved decision-making capabilities.Here are a few best COE practices for Intelligent Process Automation every decision-makershould keep in mind to fast-track the digital transformation journey:01Creating a Proof of Concept: It is a surefire way to identify the success rate of an IPA strategywhen applied in the confines of a customized business environment. A successful PoC approachoffers a broader clarity on unearthing questions such as organization readiness, the processeslimitations, governance structure and technology integrations. It helps to Find out most high-volume processes first that are error-prone, speed-sensitive and requiringirregular labor efforts. Ensure prioritization by lining-up business processes with automation potential. Make sure that the Intelligent Process Automation implementation is in line with an executionstrategy planned. Maintain quality standards by setting well-defined standards, procedures and guidelines.02Vendor Selection & Creation of Pilots: To begin with the groundwork to scale-up automationeffort, build a core team of vendors, solutions architects, business analysts, and automationspecialists who will be responsible for developing, deploying, managing, and measuring automation projects across the enterprise. After selecting your RPA implementation partners, now it'stime to go ahead and run a live pilot by putting an automated process into everyday operationswithin the business. Don't forget to set targets for the pilot and create a detailed evaluation togain pilot performance.13

Intelligent AutomationWHITEPAPER Intelligent Automation03Go live & Scale-up: At this point, an automated process is in action according to the organization’s implementation model. Now, scaling is required across the enterprise to find out improvement areas where automation can fundamentally make a difference. Establish a Centre of Excellence for quick IPA adoption and concentrate on top-down opportunities to transform core enterprise processes, broaden capabilities to handle complex automation, building a fallback plan,designing the governance of new critical processes, and monitor changes in operations.04Go deeper and Innovate: It is an important step in the expansion phase to accelerate the adoption of RPA, achieving intelligent automation and seamlessly transforming the entire business.Full-scale IPA integrations add business intelligence, agility and interactive insights even in themost complex business processes.Implementing the above-discussed operational best practices within an enterprise plays a significantrole in gaining immediate tangible business benefits like improved productivity, greater cost efficiencies, compliance traceability, rapid deployment, scalability and enhanced quality. Are you ready totake the next leap?14

Intelligent AutomationWHITEPAPER Intelligent AutomationIntelligent Automation DevelopmentLifecycle: The Roadmap To ImprovedOperational EfficienciesIntelligent Enterprise Automation is all about connecting dots - People, Business Processes, andAdvanced Technologies to amplify the digital transformation journey while fueling exponentialbusiness growth. Within an organization, it works as a holistic(orchestrated) approach that keepspushing the company's legacy systems over the automation tipping point and helps transformingbusiness processes forever with quick adoption of RPA, Artificial Intelligence, Machine Learning,Analytics, and NPL technologies.In contrast to traditional automation, Intelligent Process Automation drives innovation, agility andenhanced customer experience at each step of the development cycle. When implementedstrategically it brings a significant value for an organization – at warp speed without compromising cost, quality or speed. At Kellton Tech, we strictly follow a typical six-step Intelligent Automation Development Lifecycle aligned to business priorities to deliver better-quality solutions thataccelerate your organization’s automation capabilities, and improve operational decisions.Here’s our Intelligent Automation Development Lifecycle that can proceed independently atevery step throughout the business process to do end-to-end workflow optimization and hyperscale the digital transformation journey.15

WHITEPAPER Intelligent AutomationIntelligent AutomationSeize the future growth opportunities withKellton TechDo you know the COVID-19 crisis is typically altering the landscape? To thrive in the new normal,organizations must harness the power of Intelligent Automation to keep pace with rapidly-shiftingcustomers and industry needs. Seize the business growth with Kellton Tech. As an innovativetechnology partner, we help smart enterprises to capitalize on the benefits of Intelligent ProcessAutomation by improving their faster decision-making capabilities and risk-taking ability withmore precision.We deploy the right enterprise-grade automation strategies in a shorter time frame to deliverexponential benefits such as Cost Efficiency by reducing human labor on mundane tasks and helping organizations refocustheir assets on high-value efforts. Optimizing the business processes much faster with greater accuracy and speed to deliverimproved operational efficiency, visibility, better technology integration, and greatercompliance. Mitigating potential security threats and compliance concerns by minimizing fraud, and errorrates. Unlocking infinite growth opportunities by delivering hyper-personalized customer experiencesat the right time in the right format and on the right channel.Kellton Tech is a ‘Born Digital’ technology consulting and services company founded on theNorth America: 1.844.469.8900belief of ‘Infinite Possibilities with Technology.’ The company has helped startups to FortuneAsia: 91.124.469.8900500 clients build disruptive Digital Transformation solutions and leverage technology as aEurope: 353.76.604.2716competitive differentiator for their businesses. Driven by deep domain knowledge andtechnology expertise, Kellton Tech adds value to client relationships by being as a TrustedPartner. A rapidly growing company, Kellton Tech has been placed four times on the DeloitteGeneral Inquiries:ask@kelltontech.comTechnology Fast 50 India list and has been recognized by Forbes Asia as one among the Top200 companies in 'Best under a Billion' 2017 List. With operations across the US, Europe,India, and Asia-Pacific, we are consistently on the lookout for the next competitive advantage. Please visit our website www.kelltontech.com.1416

embrace Intelligent Process Automation? What is Hyper Intelligent Automation & why Intelligent Automation is the New Normal for Agile Enterprise? Common application areas where IA Solutions are in action and creating greater impact Best Practices For Intelligent Enterprise Automation Implementation in Crisis: Accelerate the growth drumbeat.

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