Volkswagen Roadside Assistance Member's Handbook
Volkswagen Roadside AssistanceMember’s handbookVolkswagen Roadside AssistanceIssue: PVW18246
Volkswagen Roadside AssistanceHelp when you need itTraffic information servicesAvailable from the Highways AgencySometimes, unforeseen circumstances arise and you may needhelp with your vehicle in the unlikely event of a breakdown.Volkswagen Roadside Assistance is there to give you the bestpossible advice and practical help. It is operational 24 hoursa day, 365 days a year.The Highways Agency provides live trafficYou can speak to an advisor at the Highwaysinformation on England’s motorways andAgency Information line 24 hours a day onmajor A roads in a number of ways to help0300 123 5000*. These advisors have accessyou plan your journey. The Agency’s websiteto live traffic data so you can get updates ongives you access to up to date informationall major incidents on motorways and majoron the current traffic conditions includingA roads across England. You can also useunplanned incidents such as accidentsthis service to report any urgent road safetyand congestion, lane closures and otherissues, for example debris on the road.restrictions due to improvement works.When calling for assistance, please haveYour Volkswagen Roadside Assistance isthe following information to hand:renewable at the end of the first year. DetailsFor the latest live traffic information visit:www.highways.gov.uk.There are over 2,000 large electronic signsacross the Agency’s network to inform you of Your name and locationof how to renew your Volkswagen Roadside Registration number and colourAssistance will be sent to you in due course.Live traffic information is also availableyou to slow down or reminding you not to Volkswagen modelCustomers with hearing difficulties willon compatible mobile devices atuse a mobile phone while driving. Description of the issueneed to enter prefix 18001 before diallingwww.highways.gov.uk/mobile or Your mileage (if known)the relevant number to be connected toalternatively, iPhone users can download aof your vehicle A telephone number where you canType Talk or use the SMS facilities onfree travel news app by going to the iTunesbe contacted07855 828 282. These services are notstore and searching for ‘Highways Agency’.available outside the United Kingdom.Please do not make arrangements without* Calls from landlines to 0300 numbers can cost up to8p per minute but are free from some landline providers;mobiles usually cost more. Please check costs with yourservice provider.The app allows you to check how the trafficis flowing on motorways and major A roadsfirst contacting Volkswagen RoadsideVolkswagen Roadside AssistanceAssistance on 0800 777 192. All calls toin partnership with RAC.Volkswagen Roadside Assistance aretraffic conditions ahead. They also carry roadsafety campaign messages such as warningin England before you begin your journeyor when you stop for a break – never use amobile phone while driving.recorded. This will help us to confirmdetails of a call that may be incompleteThe Agency’s National Traffic Operationsor unclear.Centre also provides live updates usingthe micro-blogging site Twitter. Thisservice will let you know of any major trafficincidents, along with timely information tohelp you on your way. This includes regionalfeeds providing live traffic information. Forthe full index and map of the areas covered,visit www.highways.gov.uk/twitter.Image: Crown Copyright, Highways Agency.23
Volkswagen Roadside AssistanceVolkswagen Roadside Assistance provides the following (please refer to the Terms andConditions on page 7):1. Roadside assistance In the event of a breakdown, Volkswagen Roadside Assistance will attend to either repairor recover the vehicle.2. Home assistance6. Secure storage In the event that the immobilised vehicle needs overnight storage, this will bearranged by Volkswagen Roadside Assistance.7. Message service Volkswagen Roadside Assistance will pass on any urgent messages to friends,family and business colleagues following a breakdown or accident.8. Caravan/trailer assistance Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being In the event of a breakdown at home, Volkswagen Roadside Assistance will attendtowed by the recovered vehicle to be transported to a place of safety. Size/weightto either repair or recover the vehicle.restrictions apply. Please see point 16 on page 33 for more information.3. Vehicle recovery9. European Assistance In the event that the vehicle cannot be repaired at the roadside or at home, Volkswagen Volkswagen Roadside Assistance will also provide roadside assistance, recovery,Roadside Assistance will arrange for the vehicle to be taken to the most appropriaterepatriation, replacement vehicle and accommodation whilst you are travelling outsideauthorised Volkswagen Retailer or Repairer for repair.the United Kingdom within Europe*. Should you need to call us, please use the relevant4. Accident recoverynumber for the country: If the vehicle has been immobilised due to a road traffic accident, Volkswagen RoadsideAssistance will arrange for the vehicle to be taken to an authorised bodyshop or the most0800 290 112(Freephone within Franceand Monaco only)0472 43 52 55(Pay call)Republic of Ireland1 800 535 005(Freephone)Rest of Europe00 33 472 43 52 55(Pay call)For Serbia and Montenegro99 33 472 43 52 55(Pay call)For Azerbaijan, Belarus,Georgia, Russia and Ukraine810 33 472 43 52 55(Pay call)France and Monacoappropriate authorised Volkswagen Retailer or Repairer.5. Onward travel In the event of recovery following breakdown, where your vehicle cannot berepaired within a reasonable time, Volkswagen Roadside Assistance will organiseone of the following:Car hire* In the event of mechanical or electrical breakdown only, Volkswagen RoadsideAssistance will arrange and pay for a replacement vehicle up to a maximum of twodays. This excludes road traffic accidents.or:Hotel accommodationOvernight accommodation for the driver and up to seven passengers.* Please see page 12 definition of ‘European Territory’ for a list of applicable countries.The telephone numbers are correct at the time of going to print (January 2012).(This does not include the cost of meals and drinks.)or:Alternative travel Volkswagen Roadside Assistance will arrange alternative transport for the driverIf you are calling from a United Kingdom mobile phone, your network provider may notallow you to call a freephone 1800 number. Please check with your service provider priorto travelling. Customers who are affected can contact us on 00 44 800 777 192. Your networkprovider may charge you for this call.and up to seven passengers to the driver’s destination, e.g. by taxi or train.*4 Please note: If car hire is made available, the driver must be able to satisfy the requirements of thevehicle hiring company, which may include age restrictions. They will wish to see a valid drivinglicence and may also ask for a refundable deposit to cover fuel charges, insurance costs and anyextra days hire.Calls may be recorded and/or monitored. Customers with hearing difficulties willneed to prefix 18001 before dialling the relevant number to be connected to Type Talkor use the SMS facilities on 07855 828 282. These services are not available outsidethe United Kingdom.5
Volkswagen Roadside Assistance(continued)Volkswagen Roadside AssistanceTerms and ConditionsChecklist before leaving the United Kingdom:Make sure that you have the following original documents and other items with youand have familiarised yourself with the Terms and Conditions of your policy: Credit/Debit card Motor insurance certificate/Green Card (contact your motor insurer before takinga vehicle out of the United Kingdom to find out if you need a Green Card or to upgradeto fully comprehensive insurance) Vehicle registration document Driving licence (including paper counterpart if it is a photocard licence) Spare set of keys Passport Statement of insurance or booking reference International driving permit (where necessary) Set of spare light bulbs and warning triangle High visibility jackets for all occupants Check policy details are correctThe tables on pages 10 – 11 provide further guidance on individual country requirements.Volkswagen Roadside Assistance can also provide you with the following services:1. Accident AssistanceContents If the vehicle is immobilised as a result of a road traffic accident, Volkswagen RoadsideAssistance provides an Accident Assistance Helpline to guide the driver through thelegalities of liability and insurance notification, following the accident.2. Legal helpline Volkswagen Roadside Assistance will provide general advice on any legal motoringmatter, although this is not a substitute for taking independent specialist legal advicewhere necessary.To take advantage of either of the above services, please call 0800 777 192 and select theappropriate option.6How to obtain assistance in theUnited Kingdom8How to obtain assistance abroad8List of Europeanmotoring requirements10Service whilst abroad21Requirements and limitations28Exclusions31European claims procedureand conditions35The services12Definition of words12Extending your VolkswagenRoadside Assistance36Service in the United Kingdom14Caring for our customers377
How to obtain assistance in theUnited KingdomBreakdowns on MotorwaysOn continental motorways (including service areas) You MUST use the roadside emergencytelephones. You cannot call RAC control centres from these. You will be connected tothe police or authorised motorway services, who will send a breakdown recovery vehicle.However, this will only be to the recovery company’s own depot if they cannot fix the VehicleIf the Vehicle has a Breakdown in the– contact RAC using the numbers listed in the table on page 5 as soon as You can, if possibleUnited Kingdom, please follow thesefrom the recovery company’s depot.simple steps:You may have to pay labour and towing charges on the spot – an authorised tariff is normally Call Us on 0800 777 192.applicable. You should obtain a receipt to claim a refund on Your return Home. Advise the operator that You haveVolkswagen Roadside Assistance.Mobile and phone costsProvide Your Details to the operator.RAC will not reimburse the cost of any telephone calls You make in connection with Advise the operator of the location ofany Breakdown (including mobile phone calls).the Vehicle, the nature of any issue,and provide any other informationIt may not be possible for an RAC control centre to call a mobile or car phone but when it is,requested by the operator.You may still have to pay the cost of any international call. Some service providers chargefor calls to freephone numbers. The regulations on the use of mobile and in-car phones varyPlease do not go ahead and makefrom country to country. Please check with Your service provider that Your phone meets theYour own arrangements, as We cannotrequirements and standards for the countries in which You are travelling.arrange reimbursement of costsincurred without prior authorisation.How to obtain assistance abroadEuropean Motoring Assistance applies to Vehicles registered with the relevantVehicle Licensing Agency and operates throughout the European Territory.To obtain help in the event of a Breakdown, Accident, fire or theft, or if the only qualifieddriver is medically unfit to drive, please call the RAC control centre listed in the tableon page 5 and state that the Vehicle has European Motoring Assistance and give thefollowing information: Your name. The model and registration number of the Vehicle. Your location and telephone number – if You are on a Motorway see also‘Breakdowns on Motorways’ on page 9.Please see page 5 for all telephone numbers to call for assistance when in Europe.89
List of European motoring requirementsThe tables below outline the items required to be carried to comply with local laws, inWhilst every effort has been made to ensure the material in this table is accurate,addition to those which Volkswagen Roadside Assistance recommend in case of difficulties.Volkswagen Roadside Assistance cannot be held responsible for any subsequent changes.c Compulsorynnnynnnnyynynnnynnnyyynr Recommendedy Yesn No – Not required/Not applicable.This document was printed in January 2012 and the information provided was correct at time of going to print.We advise that You check the local laws of the countries You are travelling alRepublic of IrelandRomaniaRussia (West of Urals)San MarinoSerbia and MontenegroSlovakian RepublicSloveniaSpainSwedenSwitzerlandTurkey (West of Bosporus)UkraineMotorway tollschargedccccccccccrccrccccccccrCrash helmets 171818181818Driver’s minimum ageMotorway �10–12–10–12–Minimum age forchild in front seatwith child restraint 3Crash helmets formotorcyclistscccccccccccccccccccccccGB stickerDriver’s minimum agerrrrrrrrrcrrrrrrrrrrrrrSpare bulbsMinimum age forchild in front seatwith child restraint 3rrccccrrrcrcrcrrcrrcrrcFirst aid kitGB stickerrrcrccrrrrrcrcrrcrrcrrcFire extinguisherSpare bulbsrcccccccccc1ccrcr2ccrccccWarning triangleFirst aid kitcccccccccc–ccccccccccccDriving informationHeadlight convertorsFire BelarusBelgiumBosnia HerzegovinaBulgariaCroatiaCyprus (South)Czech ibraltarGreeceHungaryItalyLatviaWarning triangleCountryMotoring accessoriesDriving informationHeadlight convertorsMotoring crccccccccccccccrrcccccnnnynnnnynynnnnyyyynyync Compulsory r Recommended y Yesn No – Not required/Not applicable.1 Twowarning triangles are compulsory in Cyprus (South) and Turkey (West of Bosporus).In Macedonia two warning triangles are required when towing a trailer.2 Warning triangles or hazard lights are acceptable in France, but motorists are strongly recommendedto carry a warning triangle in their vehicle.3Where there is no figure shown there is no minimum age limit for a child in the front passenger seat.11
The servicesHomeUnited Kingdom/UKMeans Your permanent residence in theMeans England, Scotland, Wales, Northern IrelandUnited Kingdom.For some or all of the following services, Volkswagen UK haspurchased an insurance policy from RAC to cover such services.Please note that You do not have any rights under the policybetween Volkswagen UK and RAC.Definition of wordsPeriod of CoverMeans the Period of Cover by VolkswagenMeans the Vehicle You are driving whose Detailsdate the Vehicle was registered with the Vehiclehave been provided by Us to Our Contractor.Licensing Agency.meaning in these Terms and Conditions andMeans any person, including RAC, who We use towherever these words appear they have theprovide the services described in this document.following meaning:DetailsAccidentMeans Your name and Vehicle registration number,Means an accidental crash immobilising themake and model.insured Vehicle.European TerritoryApproved RepairerAlbania, Andorra, Armenia, Austria, Azerbaijan,Means a repairer approved by Volkswagen UK.Belarus, Belgium, Bosnia Herzegovina, Bulgaria,BreakdownMeans unforeseen mechanical or electrical failureduring the Period of Cover in the United Kingdomor in the European Territory which has eitherimmobilised Your Vehicle or made it unsafeto drive.Means the Driver and Vehicle LicensingMeans RAC Motoring Services and/or RACAgency (DVLA), Swansea SA6 7JL responsibleInsurance Limited.for registration of vehicles in the United KingdomIs equipment not carried by RAC patrols or RACcontractors and includes, but is not limited to,winching and specialist lifting equipment.The Party/Your PartyMeans the persons including You, travelling withYou for the whole period of the journey.We/Our/UsMeans Volkswagen UK and/or third partyacting on Our behalf.You/YourMeans the owner of the Vehicle and anyother person driving the Vehicle with theowner’s consent.Liechtenstein, Lithuania, Luxembourg, Macedonia,Malta, Moldova, Monaco, Netherlands, Norway,Poland, Portugal, Republic of Ireland, Romania,Russia (West of the Urals), San Marino, Serbiaand Montenegro, Slovakian Republic, Slovenia,period You could be liable for the equivalent ofBosporus), Ukraine.hire company, category of hire car and location.Specialist EquipmentGibraltar, Greece, Hungary, Italy, Latvia,Spain, Sweden, Switzerland, Turkey (West of theamount could be higher and varies according tohaving its registered office in the United Kingdom.Department of Transport for customers living inthe Isle of Man.Croatia, Cyprus (South), Czech Republic, Denmark,Means if a hire car is damaged during the hireYour credit card charged. In some cases theKingdom or a person employed by a companyand the equivalent authority in Northern Irelandfor vehicles in Northern Ireland. Or the Isle of ManEstonia, Finland, France, Georgia, Germany,Collision Damage Waiverthe first 150 – 550 (approximately) and haveVehicle Licensing AgencyRACMeans a person living permanently in the UnitedContractorVehicleRoadside Assistance being 12 months from theResident of the United KingdomBelow are certain words that have a specificand for the purpose of this document includesJersey, Guernsey and the Isle of Man.Fulfillment MaterialMeans the confirmation of policy coverageprovided to You by Us or on Our behalf.The Collision Damage Waiver covers the amountabove the excess.1213
Service in the United Kingdom Assistance following an Accident, fire, theft or vandalism or other incident normallycovered by a motor insurance policy. We can arrange assistance if You pay for the costof assistance. (You may be able to recover these costs under the terms of Your motorinsurance policy.)Cover applies to Vehicles registered with the relevant Vehicle Licensing Agency only. The tow or transport of any Vehicle, which, in Our reasonable opinion, is loaded beyondits legal limit.Roadside If You are stranded on a public highway (or other accessible road or area to which thepublic has the right of access) as a result of a Breakdown to Your Vehicle, We will arrange Any Vehicle in a position where We cannot work on it or tow it, or wheels have beenremoved, We can arrange to rectify this but You will have to pay the costs involved. If there are animals in the Vehicle, their onward transportation is at Our sole discretionand is carried out solely at Your risk. We will not insure any animal or livestock in transit,for a Contractor to assist You who will try to repair the Vehicle at the roadside.during any onward transportation.Roadside includes labour at the scene of the Breakdown but not labour at any garageto which the Vehicle is taken.RecoveryIf the Vehicle cannot be repaired at the roadside, or if repairs are unwise, We will arrangefollowing variations:Recovery has the same features and limitations as Roadside but with thefor the Vehicle and up to eight people to be taken to an Approved Repairer. If You wish the Recovery operates only in the United Kingdom.Vehicle to be taken to any other destination We will use reasonable endeavours to assist if If We cannot arrange for the Vehicle to be repaired locally within a reasonable time,We will arrange for the Vehicle and up to eight people to be taken to an Approved RepairerYou pay for the towage costs for the whole distance.or to any other single address. If there are more than five people this may require twoseparate Vehicles. An adult must accompany any persons under the age of 16.If You cannot readily get to the Vehicle, We will arrange, if practicable, to have it towedto a place of safety and stored until You can collect it. The customer must be in attendance of Ireland.with the Vehicle at the time of Breakdown and at the time of assistance. If the Vehicle isstored, this is at the customer’s cost. Residents of Northern Ireland are also entitled to be recovered from the Republic In the event that the Vehicle is vandalised or is involved in a road traffic Accident,We will provide Recovery to the nearest Volkswagen UK approved bodyshop orto a destination of Your choice.Roadside does not cover: Routine servicing of the Vehicle. Breakdowns which would be prevented by routine servicing of Your Vehicle. Any labour other than that incurred at the roadside including, without Caravans, trailers or other objects being towed.limitation, garages. A second Recovery if:Recovery does not cover: The cost of parts, fuel or other supplies.a) the original issue has not been repaired properly by a party other than RAC; Replacing tyres or windows.b) RAC have advised You that it is a temporary repair; or Missing or broken keys. We will try to arrange the services of a locksmith ifc) the desired destination cannot accept the Vehicle due to company opening hours orother restrictions.You pay them direct. The cost of ferry crossings, road toll and congestion charges. Vehicles being demonstrated or delivered by motor traders, or used under trade plates.If a second Recovery is required, this service can be provided but a charge will be Vehicles, which in the reasonable opinion of Our patrol or Contractor, had broken downmade dependent on the service required, time of day and distance. These chargesor were unroadworthy before You took out Your Policy.will be payable by credit/debit card prior to the relevant service being provided. Vehicles within ¼ mile of Your Home or where You normally keep the Vehicle. 14 Use of the services having the object or effect of avoiding repair costs. For example if Contaminated fuel. However, We will arrange for the Vehicle to be taken to a local garagea Vehicle can be repaired in a reasonable time We may not arrange recovery but arrangefor You to arrange and pay for any work carried out.for repair instead. Any Vehicle storage charges before, during or after any assistance provided by Us.15
Service in the United Kingdom(continued)Onward TravelIf We cannot arrange for the Vehicle to be repaired locally within a reasonable time,We will arrange one of the following;Either a hire car of similar size/capacity for 48 hours to enable You to complete Your journey,providing that there is one available and that You can meet the requirements of the car hireAt Homesupplier which may include:At Home has the same features and limitations as Roadside but with the following variations: At Home is only available in the United Kingdom. At Home allows You to use Roadside services within ¼ mile of Home or the place whereYou normally keep the Vehicle. Age limits. Drivers must be at least 21 years of age. The need to have a current driving licence, and, if held, a driving licencephotocard with You. Limitations on acceptable types or number of motoring offence penalties and/or penaltypoints endorsed on Your driving licence.At Home does not cover: The need to provide a valid credit/debit card number. (Alternatively, the car rental Rectifying failed repairs attempted by You or someone on Your behalf.provider will require a deposit of no less than 50 and may also undertake a simple credit Caravans, trailers or other objects being towed.check, before releasing the vehicle to You). All hires are subject to the supplier’s terms The reimbursement of taxi fares.and conditions.Or overnight accommodation for You and Your Party up to a maximum of 150 per personin total or 500 for each Party whichever is less. This does not include the cost of providingmeals and drinks. You will have to pay for any extra hotel or transport costs.Or a refund of the cost of public transport, standard class rail or other transport, for thedriver, and up to seven passengers to reach the end of their journey, subject to a maximumof 150 per person or 500 for a Party whichever is less.The following are not covered: Caravans, trailers or other objects being towed. Any Onward Travel Benefits, as stated above, before Our attendance of theBreakdown incident. Any charges arising from Your use of the hire car, such as fuel costs, deposit, anyinsurance excess charges, collecting and returning the vehicle and any costs dueto You keeping the car after the agreed period of hire (You must settle these chargesdirectly with the supplier). A second use of Onward Travel Benefits if the original issue has not been properlyrepaired by a third party other than RAC or if RAC have advised You that it isa temporary repair. Any Onward Travel Benefits, as stated above, if the Vehicle has been involved inan Accident. Any Onward Travel Benefits, as stated above, due to mis-fuelling, lost keys,lock-outs, kerb collisions, wheel changes and punctures.1617
Service in the United Kingdom(continued)Motor Insurance claim reportingWe can, if Your insurers will let Us, report the details of Your Accident to Your insurancecompany, and ask them to contact You at a time convenient to You to arrange repairs etc.Please note: that many of the above services can also be provided to You once You have leftthe scene of the Accident.Lost and broken keysFurther servicesIn the event that You lose, break, or lock Your keys in Your Vehicle. We will attempt to locateThese are the services We can provide to You once You have left the scene:a replacement/spare key and get this to You using a taxi. Or after taking a fair and reasonableview of the circumstance We may decide to recover You, the Vehicle and its passengers to thenearest Volkswagen UK Retailer.Call back – at a time to suit youWe will call You back to deal with any other issues that You may have and provide a moredetailed view of Your options.Accident CareAccident Care is subject to all of the relevant terms set out in this document,in addition to the terms set out below.Legal adviceWe can provide You with initial legal advice related to Your Accident including uninsuredlosses, repair advice, traffic offences, consumer disputes and the best ways of getting theAccident Care servicesbest value for Your Vehicle if it is a write-off.At the sceneThese are the services that We can provide to You at the scene:The legal advice is provided by RAC Legal Services who are part of RAC Motoring Services.AdviceReplacement vehicle assistanceWhen You phone, We will give You advice on a wide range of issues, including whatIf You are not liable for the Accident and the other party’s insurer agrees with this (and ininformation You need to collect, whether You need to contact the police, and how tocertain other circumstances at an additional cost) We may be able to assist You in obtainingdeal with the other party.a like for like temporary replacement vehicle until Your Vehicle is repaired or until You buya replacement.Vehicle driveability checkThrough asking You a series of questions, We will assist You in determining the driveabilityThis will be subject to certain restrictions and the terms and conditions of the vehicleof Your Vehicle.supplier who will contract with You directly.Virtual insurance claim formPersonal injury claims assistanceWe can collect and record all the relevant information about the Accident for You,We can provide a personal injury consultation with a qualified legal professional to assesswhich We can supply to You at anytime in writing, by fax or e-mail, or over the telephone.the prospects of pursuing a claim for compensation for Your injuries or uninsured losses.Liability assessmentWhere We consider You have a claim We will, with Your agreement, refer Your claim to anWe can, if We have enough information, give You a preliminary view on who We thinkappropriate firm of solicitors to act on Your behalf.is liable and advise You how to deal with the situation.For further information call Us on 0800 777 192,please select the appropriate option for Accident Care,or visit Our website at jury/1819
Accident Care terms and conditions1. RAC Accident Care services do not form a policy of Insurance.Service whilst abroad2. RAC Accident Care will only be provided following Your involvement in an Accidentin the United Kingdom (please note that restrictions on certain services may apply inNorthern Ireland).3. We can stop providing You with Accident Care at any time if We reasonably believeA Vehicle is covered only if it is being used for a journey and returning to the United Kingdomwithin the Period of Cover. Any number of journeys are covered each up to 90 days in(at Our discretion) that the service You are requesting goes beyond the scope of Accidentduration but not for longer stays. There is an overall limit of 2,500 per claim applied toCare or will cause Us to incur unreasonable costs on Your behalf (for example, if any claimclaims relating to the European Motoring Assistance level of cover.is disputed by Your insurers, We will not be obliged to assist You in pursuing the claim).This will not affect Your membership with Us for any other services.4. Any contract for goods or services We obtain on Your behalf will be between You andIn the event of a Breakdown We will procure for the following, subject to the limitationsfor each section.the third party supplier (unless We notify You otherwise). We will not be responsible forthe terms of any agreement with a third party supplier, or for the implications to You ofService in the United Kingdom en route to the European Territoryentering into a contract on those terms. You should therefore check the terms of any suchIf You are stranded on a public highway through Breakdown of the Vehicle on the outwardagreement carefully, to ensure that You are happy with them.journey from Home, to Your point of departure from the United Kingdom, or on the
Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply. Please see point 16 on page 33 for more information. 9. European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery,
contacting Volkswagen Roadside Assistance on 0800 777 141. All calls to Volkswagen Roadside Assistance are recorded. This will help us to confirm details of a call that may be incomplete or unclear. your Volkswagen Roadside Assistance is renewable at the end of the third year. Details of how to renew your Volkswagen Roadside
Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered Vehicle to be transported to a place of safety. Size/weight restrictions apply. Please see point 16 on page 32 for more information. 9. European Assistance Volkswagen Roadside Assistance will also provide roadside assistance, recovery and .
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the contrary, Your Volkswagen Roadside Assistance will be automatically renewed at the end of each year. A reminder will be sent to advise of the cost of Volkswagen Roadside Assistance, and any changes to terms and conditions that will take effect at renewal. If You do not want to renew on this basis, You should
2 Volkswagen Roadside Assistance Handbook Volkswagen Roadside Assistance Handbook 3 Sometimes, unforeseen circumstances arise and you may need . * Calls from landlines to 0300 numbers can cost up to 8p per minute but are free from some landline providers; mobiles usually cost more. Please check
Roadside Assistance under your Volkswagen Assist membership is provided by AGA Assistance Australia Pty Ltd ABN 52 097 177 trading as 'Allianz Global Assistance' ('Allianz Global Assistance'). Whenever you request roadside vehicle assistance under your membership, you will be making that request to Allianz Global Assistance, who will .
Every Volkswagen car is registered for Volkswagen Roadside Assistance for 4 years from its date of sale. This provides the vehicle with home or roadside recovery in the unlikely events of breakdowns across India (within covered limits). The services can be extended further to 1 year or 2 years and can be renewed annually for a nominal cost,
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