Willis Towers Watson 2020 Compensation Survey Launch - WTW Co

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Willis Towers Watson 2020 Compensation Survey Launch Singapore 12-March 2020 willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only.

Today’s Speakers Kar Ning, Ho Practice Leader, Rewards Data & Software, Singapore Kurt Tan Consultant, Rewards Data & Software, Singapore willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Nariah Ismail Consultant, Rewards Data & Software, Singapore 2

Housekeeping Today’s webinar is being recorded. We will be able to share a link with you after the event ends. We welcome you to revisit the content and share it with your colleagues. All dial-in participants will be muted to enable the speakers to speak without interruption. Please note that the audio for this event will be streamed via the webinar platform and you need to have your speakers on or headphones plugged in to hear the content. Questions can be submitted via the Q&A chat box on your screen and we will address these over email after the webinar. There will be also be a live polling session where you can cast your vote. willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 3

TODAY’S AGENDA 1. STEPPING INTO Y2020 2. DRIVING SOLUTIONS THROUGH DATA 3. SEAMLESS PARTICIPATION ENABLED WITH TECH 4. CONSISTENT & RELIABLE JOB-MATCHING METHODOLOGY 5. TOP 5 HR PRIORITIES IN Y2020 willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 4

01. STEPPING INTO Y2020 willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 5

BUSINESS OUTLOOK Y2020 Business Outlook Projection – Singapore Given the recent COVID-19 outbreak, organisations in Singapore are expecting worse business performance as compared to the initial projection made few months ago. 4% 4% 10% 12% 10% 68% of companies 63% 33% 68% 62% 35% 61% 63% 28% 26% 60% 30% surveyed are expecting negative financial impact on business performance 31% 1% 2017 Q1 Better 2018 Q3 2019 Q1 Same / No Change 2019 Q3 Worse 2020 Q1 (Based on data collected in late Nov/Dec 2019) 2020 Q1 (Revised based on data collected from COVID-19 Pulse Survey in late Feb 2020) Source: Willis Towers Watson 2020 Q1 Salary Budget Planning Preliminary Report – Singapore, Willis Towers Watson COVID-19 Readiness Pulse Survey – Singapore willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 6

BUSINESS OUTLOOK Y2020 Business Outlook Projection – Other Markets As the outbreak continues to spread across the globe, major markets are also expecting negative impacts on business results 4% 4% 10% 12% 1 in 3 companies 10% 57% 63% 68% 62% 61% 63% 76% 60% in the United States of America are expecting moderate or large negative impact in business results the next 6 months In Hong Kong, More than two-thirds 33% 2017 Q1 Better 35% 2018 Q3 28% 2019 Q1 Same / No Change 26% 2019 Q3 30% 2020 Q1 (based on data collected in late Nov/Dec 2019) 31% 42% 24% 1% 1% Singapore United States companies hold negative market sentiment to last over the next quarter Hong Kong (Based on COVID-19 Pulse survey conducted in late Feb/early Mar 2020) Worse Sources: Willis Towers Watson 2020 Q1 Salary Budget Planning Preliminary Report – Singapore, WTW Singapore COVID-19 Readiness Pulse Survey, WTW USA COVID-19 Survey – Variable Compensation Implications, WTW Hong Kong COVID-19 Pulse Survey willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 7

TALENT OUTLOOK Y2020 Hiring Outlook – Singapore Recruitment remains relatively stable year over year with a 6% of companies citing reduction in headcount due to automation, outsourcing or use of contingent workers. Recruitment plan in Singapore in the next 12 months 21% 73% 6% Add Maintain Reduce Top 3 Functions for Recruitment in the next 12 months 2019 Attrition Rates - Singapore 11.20% 1 Sales (56%) 4.0% 2 Information Technology (40%) 3 Engineering (32%) Voluntary Involuntary Source: Willis Towers Watson 2020 Q1 Salary Budget Planning Preliminary Report – Singapore willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 8

Poll Question – Are there plans to adjust your organization’s sales targets in view of the negative business outlook? A. Yes, we have adjusted our sales targets B. Yes, we are considering making adjustments to our sales targets C. No, we have no plans to adjust our sales targets willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 9

SALARY INCREASE TRENDS Singapore Salary Increase Trends Over The Last 2 Decades Past epidemic outbreak showed that such event does not have direct impact on salary increase level, except during the global financial crisis Salary increase level was not greatly affected as market recovered strongly shortly after the SARS outbreak % 8.0 Crippled economy caused workers’ pay to be stunted. Salary increase level was reported to be the lowest 75% of companies surveyed do not plan to adjust their salary increment budget 6.0 4.0 2.0 Salary Increase 0.0 2000 2001 2002 2003 2004 SARS Outbreak 2005 2006 2007 2008 2009 2010 2011 2012 Global Financial Crisis 2013 2014 2015 2016 2017 2018 2019 2020 COVID-19 Outbreak Source: Willis Towers Watson COVID-19 Readiness Pulse Survey – Singapore willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 10

STEPPING INTO Y2020 The world of work is fundamentally changing ECONOMIC CHALLENGES causing de-layering, downsizing, restructuring, merger and acquisition activity and constant changes CHANGING WORKFORCES (demographics, older workers, generational differences) Increasing INFLUENCE OF THE DIGITAL on most aspects of work Advances in technology is enabling greater use of ANALYTICS AND AI Increasing GLOBAL COMPETITION, with increasing labor cost pressure FREQUENT CHANGES IN SKILLS REQUIRED WAR FOR TALENT and labor availability concerns PACE OF CHANGE has dramatically increased SOCIAL MEDIA is changing employee expectations willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 11

02. DRIVING SOLUTIONS THROUGH DATA willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 12

SURVEYS & SOLUTIONS Our Global Presence Our market data covers more than 110 countries globally across 40 industries Asia Pacific GB and Western Europe Australia Bangladesh* Brunei* Cambodia* China Hong Kong India Indonesia Japan Laos Macau Malaysia Myanmar* New Zealand* Philippines Singapore South Korea Sri Lanka* Taiwan Thailand Vietnam* Austria Belgium Denmark Finland France Germany North America Ireland Italy Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland UK Central and Eastern Europe, Middle East and Africa Albania* Algeria Angola* Armenia* Azerbaijan* Bahrain* Belarus* Bosnia Herzegovina* Botswana* Bulgaria Cameroon Iraq* Israel Jordan* Kazakhstan Kenya* Kuwait Latvia* Lebanon* Lesotho* Libya* Lithuania* Oman Pakistan* Poland Qatar Romania Russia Saudi Arabia Senegal* Serbia Slovakia Slovenia South Africa Tanzania* Togo Tunisia Turkey Uganda* Ukraine UAE Uzbekistan* Zambia* Zimbabwe* Canada United States Latin America Argentina Brazil Chile Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Honduras Mexico Nicaragua Panama Paraguay* Peru Puerto Rico Uruguay 10,000 Participations Over 45,000 Jobs Reported 31 million Incumbents *General Industry Plus Report available (an all-inclusive report that includes all available general industry roles PLUS industry jobs) willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 13

SURVEYS & SOLUTIONS Rewards Data and Software (RDS) Our Industry Approach INDUSTRY SPECIFIC Pharmaceutical & Health Sciences *Financial Services High Tech Consumer Products & Retail Construction & Engineering Media Real Estate & Hospitality New Education Legal (Regional) New *Financial Services include Banking, Asset Management, Insurance, Reinsurance willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 14

SURVEYS & SOLUTIONS Rewards Data and Software (RDS) Our Industry Approach INDUSTRY SPECIFIC CROSS INDUSTRY Artificial Intelligence and Digital Talent Pharmaceutical & Health Sciences *Financial Services High Tech General Industry Consumer Products & Retail Construction & Engineering Media Executive Real Estate & Hospitality New Education Legal (Regional) New *Financial Services include Banking, Asset Management, Insurance, Reinsurance New SkillsVueNew Start-Up Membership* New *Only for qualified companies willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 15

DIGITAL OFFERING Digital Products Framework Key trends Automation will result in new combinations of work, talent, skill requirements and work relationships. 27% 25% of organizations are changing the way their jobs are designed to be done by those with more skills; set to rise to 45% in 3 years of organizations are changing the way their jobs are designed to be done by those with lower skills; set to rise to 42% in 3 years Use of free agent workers set to rise by FTEs set to reduce from in the next 3 years to 77% globally in the next 3 years 50% willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 83% 16

DIGITAL OFFERING Digital Products Framework Our comprehensive offerings support organisations in re-inventing your digital strategy Position-based Pay Products & Advantages High Tech Compensation Survey Artificial Intelligence and Digital Talent Survey Understand market pay for corporate, industry-specific, and digital talent jobs within and across industries willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 17

DIGITAL OFFERING Digital Products Framework Our comprehensive offerings support organisations in re-inventing your digital strategy Position-based Pay Products & Advantages High Tech Compensation Survey Artificial Intelligence and Digital Talent Survey Understand market pay for corporate, industry-specific, and digital talent jobs within and across industries Digital Market Practice Digital Transformation Practices Report Learn about digital talent management challenges, practices and policies willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 18

DIGITAL OFFERING Digital Products Framework Our comprehensive offerings support organisations in re-inventing your digital strategy Position-based Pay Products & Advantages High Tech Compensation Survey Artificial Intelligence and Digital Talent Survey Understand market pay for corporate, industry-specific, and digital talent jobs within and across industries Digital Market Practice Skill-based Pay Digital Transformation Practices Report SkillsVue Learn about digital talent management challenges, practices and policies Visualize digital skills prevalence and premiums willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 19

DIGITAL OFFERING Digital Products Framework Our comprehensive offerings support organisations in re-inventing your digital strategy Position-based Pay Products & Advantages High Tech Compensation Survey Artificial Intelligence and Digital Talent Survey Understand market pay for corporate, industry-specific, and digital talent jobs within and across industries Digital Market Practice Skill-based Pay Job Reinvention Digital Transformation Practices Report SkillsVue WorkVue Learn about digital talent management challenges, practices and policies willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Visualize digital skills prevalence and premiums Break down job through reskilling and upskilling, redeploy and repurpose existing roles Identify future skills to support development of workforce 20

DIGITAL OFFERING Digital Products Framework Our comprehensive offerings support organisations in re-inventing your digital strategy DIGITAL STRATEGY Position-based Pay Products & Advantages High Tech Compensation Survey Artificial Intelligence and Digital Talent Survey Understand market pay for corporate, industry-specific, and digital talent jobs within and across industries Digital Market Practice Skill-based Pay Job Reinvention Digital Transformation Practices Report SkillsVue WorkVue Learn about digital talent management challenges, practices and policies willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Visualize digital skills prevalence and premiums Break down job through reskilling and upskilling, redeploy and repurpose existing roles Identify future skills to support development of workforce 21

DIGITAL OFFERING Artificial Intelligence & Digital Talent and High Tech Survey Understand market pay for corporate, industry-specific, and digital talent jobs within and across industries across 29 countries Job Role: Predictive Analytics – Career Professional (AEM050-P3) 100,000 United States Germany Total Target Compensation Singapore Hong Kong China United Kingdom Spain Austria Belgium Japan Ireland France Italy Indonesia Sweden Singapore salaries are relatively competitive globally Turkey Taiwan Brazil Russian Federation Netherlands Poland Malaysia Mexico Philippines 0 0 20,000 40,000 60,000 80,000 Base Salary Source: WTW 2019 Artificial Intelligence and Digital Talent survey willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 22

DIGITAL OFFERING Artificial Intelligence & Digital Talent and High Tech Survey Identify the highest paid jobs Asia Pacific What are the highest paid digital jobs around the world? 1. IT Architecture (Systems Design) 2. Information Technology Project Management 3. IS and Cyber Security Development Europe, Middle East and Africa 1. IT Architecture (Systems Design) 2. IS and Cyber Security Development 3. Information Technology Generalist Latin America 1. Agile/Scrum Master Project/Program Management 2. IT Architecture (Systems Design) 3. Back-End Development North America 1. Digital Strategy 2. Web Architecture 3. Front-End Development Source: WTW 2019 Artificial Intelligence and Digital Talent survey willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 23

DIGITAL OFFERING Artificial Intelligence & Digital Talent and High Tech Survey Visualize premiums for hot digital jobs in Singapore Average of Digital Jobs IS and Cyber Security Database Design and Analysis Network Planning and Implementation Information Technology Project Management IT Architecture (Systems Design) IT / Software Development Digital Marketing Digital Experience Data Science and Business Intelligence Managerial (M2 – M3) Career Band 13% 12% 12% 7% 10% 9% 7% Average of Digital Jobs 1% Corporate Functions -2% -3% 4% 6% Professional (P3 - P4) Career Band 21% 9% Corporate Functions 16% 14% 6% 0% 7% 4% Average of Digital Jobs Source: WTW 2019 Artificial Intelligence and Digital Talent Survey – Singapore, WTW 2019 High Tech Survey – Singapore, WTW 2019 General Industry Survey - Singapore willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 24

DIGITAL OFFERING Digital Transformation Practices Report Learn about digital talent management challenges and practices Differentiated pay and rewards for digital talent Source: WTW 2019 Artificial Intelligence and Digital Talent survey, WTW Digital Transformation Practices Report - APAC willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 25

DIGITAL OFFERING SkillsVue A first-of-its-kind, interactive analytics platform enabling you to see the impact of skills on pay for the digital industry. Does your organisation know how much to pay for hot digital skills? willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 26

DIGITAL OFFERING SkillsVue A first-of-its-kind, interactive analytics platform enabling you to see the impact of skills on pay for the digital industry. Does your organisation know how much to pay for hot digital skills? Are you aware of the skills gaps in your organisation? willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 27

DIGITAL OFFERING SkillsVue A first-of-its-kind, interactive analytics platform enabling you to see the impact of skills on pay for the digital industry. Does your organisation know how much to pay for hot digital skills? Are you aware of the skills gaps in your organisation? willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. Do you find it hard to achieve internal pay equity with your digital workforce? 28

DIGITAL OFFERING SkillsVue Address questions on skills gaps and how much to pay for hot digital skills Understand the most prevalent skills by job role Data Science – Intermediate Professional 100% Data Science Generalist Are you aware of the skills gaps Predictive Analytics in your organisation? Data Engineering 0% Analytics Mathematics R Python Machine Learning Source: WTW 2019 Artificial Intelligence and Digital Talent survey, WTW Digital Transformation Practices Report - APAC willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 29

DIGITAL OFFERING SkillsVue Address questions on skills gaps and how much to pay for hot digital skills Understand the most prevalent skills by job role Data Science – Intermediate Professional 100% Data Science Generalist Are you aware of the skills gaps Predictive Analytics in your organisation? Data Engineering Analytics 0% Do you find it hard to achieve R Python Machine Learning Take a holistic approach of role-based benchmarking skills-based benchmarking Does your organisation know how much to pay for hot digital skills? Mathematics Skill: Hadoop 120,000 Market P50 Entry (Professional) 6.4% Intermediate (Professional) Career (Professional) 0 internal pay equity Specialist (Professional) with your digital workforce? Source: WTW 2019 Artificial Intelligence and Digital Talent survey, WTW Digital Transformation Practices Report - APAC willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 30

EXECUTIVE COMPENSATION Executive Compensation Data Offering Quality data for sound executives compensation decisions Key Features Global Executive Data Membership - companies that submit data globally enjoy exclusive benefits Borderless data available - blend data across countries based on unique peer group Disclosed Data available in select markets through Custom access Flexibility to purchase data any time during the year end Additional Benefits of Executive Surveys Unique scope factors that impact executive pay are collected and market data can be viewed by Incumbent Revenue Responsibility, Corporate Reporting Level, Board Membership More data reported for most senior executive roles (Global Grade 18 and above) compared to all-employees survey Customize result to include Board or Executive Committee members only, and to include disclosed data for nonparticipants in select markets Combine jobs and/or levels to reflect the unique job roles willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 31

PUBLICATIONS Rewards Data and Software (RDS) – Publications Off-the-shelf products available. Participation not required! Workforce Analytics Cross Industry Salary Index Performance Pay and Sales Incentives Company Benefits and Practices Benchmark Select Compensation Report Geographic Salary Differentials Salary Budget Planning Survey Guide to Severance Policies and Practices Global 50 Remuneration Planning Global Starting Salaries Company Car Benefits Benefits Profile and Employment Terms Learn more about data available on WTW Publications here. willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 32

03. SEAMLESS PARTICIPATION ENABLED WITH TECHNOLOGY willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 33

PARTICIPATION STEPS Steps and timeline to participate Step 1: Confirm Participation Schedule a conversation with WTW Consultants Decide on your participation options and countries Submit Order Form Before May willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 34

PARTICIPATION STEPS Steps and timeline to participate Step 1: Confirm Participation Schedule a conversation with WTW Consultants Step 2: Prepare to Participate Step 3: Complete Submission Wait for “Time to Participate” email Submit, validate, and finalize data for 3 components via WTW online data collection portal in respective formats: Login to Data Services Participation Portal Compensation on WTW Data Submission Workbook Benefits Design Practices (BDP) on WTW online questionnaire HR Policies & Practices (HRP) on WTW online questionnaires Decide on your participation options and countries Download helpful resources Submit Order Form Watch Job-Matching video or schedule a session with WTW Download Data Submission Workbook or Turnaround File Before May willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 35

PARTICIPATION STEPS Steps and timeline to participate Step 1: Confirm Participation Schedule a conversation with WTW Consultants Step 2: Prepare to Participate Step 3: Complete Submission Wait for “Time to Participate” email Submit, validate, and finalize data for 3 components via WTW online data collection portal in respective formats: Login to Data Services Participation Portal Compensation on WTW Data Submission Workbook Benefits Design Practices (BDP) on WTW online questionnaire HR Policies & Practices (HRP) on WTW online questionnaires Decide on your participation options and countries Download helpful resources Submit Order Form Watch Job-Matching video or schedule a session with WTW Download Data Submission Workbook or Turnaround File Before May April to July willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 36

PARTICIPATION STEPS Steps and timeline to participate Step 1: Confirm Participation Schedule a conversation with WTW Consultants Step 2: Prepare to Participate Step 3: Complete Submission Wait for “Time to Participate” email Submit, validate, and finalize data for 3 components via WTW online data collection portal in respective formats: Login to Data Services Participation Portal Compensation on WTW Data Submission Workbook Benefits Design Practices (BDP) on WTW online questionnaire HR Policies & Practices (HRP) on WTW online questionnaires Decide on your participation options and countries Download helpful resources Submit Order Form Watch Job-Matching video or schedule a session with WTW Download Data Submission Workbook or Turnaround File Before May April to July Step 4: Access Reports Access your Compensation reports online via WTW Compensation Software – Data Interactive Access your Benefits Design Practices (BDP) and HR Policies & Practices (HRP) reports via Benefits Online Aug to Oct* *Report delivery timeline varies by industry willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 37

PARTICIPATION STEPS Changes to Jobs in 2020 Download Participant Guide from Data Services Participation Portal for more details Drone Operations E-Commerce Architecture AI - Computer Vision AAT120 AID016 AID142 Natural Language Processing Cloud Computing Engineering Business Ethics and Compliance AID144 AID170 AFU030 Diversity Contract Law Regulatory Compliance Law AHR114 ALG010 ALG070 Tax Law E-Commerce Marketplace ALG080 AMK190 Customer Experience Management Customer Contact Center Training/Coaching Retail Buying AMS090 RBY000 willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. AMS070 Retail Store Sales and Operations - Mobile Devices and Services CSO070 38

SURVEY OPTIONS Compensation Survey Offering Covering all employee levels and sector-specific roles, our surveys capture comprehensive market compensation, benefits and HR policies data Survey Elements Components and Value Proposition Compensation Scope Factors: Employee location Geographic responsibility Salary information: Base pay Guaranteed bonus Allowances Variable pay (actual and target) Long-term incentives Methodology: Career bands/levels and global grades grouped by job functions and disciplines (areas of specialization) Mode of Delivery WTW Compensation Software Survey options Standard / Custom / Premium willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 39

SURVEY OPTIONS Compensation Survey Offering Covering all employee levels and sector-specific roles, our surveys capture comprehensive market compensation, benefits and HR policies data Survey Elements Components and Value Proposition Compensation Scope Factors: Employee location Geographic responsibility Salary information: Base pay Guaranteed bonus Allowances Variable pay (actual and target) Long-term incentives Methodology: Career bands/levels and global grades grouped by job functions and disciplines (areas of specialization) HR Policies and Practices Salary review and budget practices Compensation policies and practices Starting salaries Variable pay Company cars Guaranteed payments, cash allowances and perquisites Education, training and professional development Attraction, retention and termination Length of service awards Mode of Delivery WTW Compensation Software Benefits Online Survey options Standard / Custom / Premium Standard / Custom willistowerswatson.com 2020 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 40

SURVEY OPTIONS Compensation Survey Offering Covering all employee levels and sector-specific roles, our surveys capture comprehensive market compensation, benefits and HR policies data Survey Elements Components and Value Proposition Compensation Scope Factors: Employee location Geographic responsibility Salary information: Base pay Guaranteed bonus Allowances Variable pay (actual and target) Long-term incentives Methodology: Career bands/levels and global grades grouped by job functions an

For Willis Towers Watson and Willis Towers Watson client use only. Source: Willis Towers Watson 2020 Q1 Salary Budget Planning Preliminary Report Singapore, Willis Towers Watson COVID-19 Readiness Pulse Survey

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