Amadeus Ticket Changer (ATC) Refund: How To Refund An E-ticket

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Amadeus Ticket Changer (ATC) Refund: How to refund an e-ticket Procedure For a list of participating carriers and deployed markets, refer to the Amadeus Help pages FQNATC/CXR To initiate an automated refund with ATC by e-ticket number and to display the refund record, enter: TRF172-9876543210/ATC Entry Description TRF Transaction code 172- 3-numeric airline code, dash 9876543210 10-Digit document number /ATC Slash, ATC Refund indicator Note: Refer to the More Details section below for pre-requisites and other notes about processing ATC refunds. Automated refund with ATC by FA/FH element To initiate an automated refund with ATC by PNR FA/FH element line number for an eticket from a retrieved PNR and to display the refund record, enter: TRF/L6/ATC Entry Description TRF Transaction code /L6 Slash, PNR line number of the FA or FH element /ATC Slash, ATC Refund indicator

Automated refund with ATC from the query report To initiate an automated refund with ATC from the query report and to display the refund record, enter: TRF/I-121/ATC Entry Description TRF Transaction code /I121 Slash, query report item identifier (I), dash, sequence number of the item in the query report /ATC Slash, ATC Refund indicator Additional options for initiating an automated refund with ATC: Entry Description Full refund. Examples: /FULL TRF172-9876543210/ATC/FULL TRF/L6/ATC/FULL (e-ticket from the PNR) TRF/I-121/ATC/FULL (e-ticket from the query report) You can process an automated refund with ATC without displaying the refund record first by entering the /ATC and the /FULL option with the ticket number, the PNR FA/FH element line number, or the query report sequence number of the item you want to refund. Note that processing an ATC refund with the /FULL option does not mean that a ticket is fully refunded. ATC Refund still calculates the refundable fare amount and taxes of an unused or partially used ticket and subtracts the cancellation fee, if there is any, from the refundable amount. The refund is registered in the sales report. When you process a refund with the /FULL option, the system does not display the refund record first, before processing it. If you made a mistake you cannot ignore the refund but must cancel it from the query report instead.

Slash, airline stock provider identifier, dash, two-character code of the airline stock provider (example: 6X) Example: /T-xx TRF172-9876543210/T-6X/ATC (e-ticket) TRF/L6/T-6X/ATC (e-ticket from the PNR) TRF/I-121/T-6X/ATC (e-ticket from the query report) Slash, currency when different to the original currency used. Example: /CURRxxx TRFTRF172-9876543210/ATC/CURUSD (e-ticket) TRF/L6/ATC/CURUSD (e-ticket from the PNR) TRF/I-121/ATC/CURGBP (e-ticket from the query report) Note: If the item you display from the query report is already refunded, the refund record is displayed in the currency used for the refund only. Note: The default or alternate currency fields of your office profile must allow the currency you enter in the currency override entry option. Slash, Involuntary ATC Refund. Examples: /INV TRF172-9876543210/ATC/INV TRF/L6/ATC/INV (e-ticket from the PNR) TRF/I-121/ATC/INV (e-ticket from the query report) A fictitious CAT33 is built to compute the refund amounts as the CAT33 is ignored. More details Initiating an Automated Refund with ATC To initiate an automated refund with ATC and to display the refund record before processing it, you enter the /ATC option and the ticket number, the PNR FA/FH element line number, or the query report sequence number of the item you want to refund. The refund record is displayed in cryptic mode (panel mode is not supported). The refund record is automatically updated with the refundable taxes, the fare refund, and the cancellation fees, which have already been deducted from the refund total.

For ATC refund you can use the normal refund entries to update (TRFU), redisplay (TRF), process (TRFP) or ignore (TRFIG) the refund record and the refundable tax record. For ATC refund, manual updates of the following elements affect the guarantee of an ATC refund, and are indicated with a \* in the line of the refund record to the right of the updated element: Fare paid, Fare used, Cancellation fee, or Tax Refund When you enter TRFP to process the refund, the refund is registered in the sales report. Reference: Amadeus Help pages HE ATC, GPREF, GPRE2 E-Ticket Coupon Status Checks with ATC Refund When you refund an electronic ticket with ATC Refund, the status of the e-ticket coupons is checked by the system. For an e-ticket to qualify for ATC Refund, the status of the unflown e-ticket coupons must be O (Open for Use) or A (Airport Control). If these conditions do not apply, this error is returned: INVALID COUPON STATUS FOR ATC TRANSACTION

Amadeus Ticket Changer (ATC): How to reissue an e-ticket Procedure 1. Retrieve the PNR. To do this Enter By Amadeus record locator RT YE95CC By e-ticket number TWD/TKT172-1234567890 and RT YE95CC or RT*E (to retrieve record locator from e-ticket display) If the PNR was created in another GDS or has been purged by the system, you must create a new PNR with all mandatory PNR elements and enter the original ticket number manually. NM1ROBINSON/ROB MR; AP PAR 3349755512; RFMR ROBINSON; TKOK; FHE 172-1234567890 2. Rebook itinerary, for example from an availability display. Book new itinerary, if the PNR has been purged. For example: SS1Y2 3. Cancel the old flight segments, and the old TST (if required). If you have created a new PNR go to step 4. XE2-3 TTE/T1 Note: If there is a partial change of the itinerary or a partial reissue/revalidation of a multi-passenger PNR, the old TST must be deleted first (TTE) before you can make an Amadeus Ticket Changer pricing entry. 4. Reprice itinerary, for example, with Amadeus Ticket Changer Best Pricer Informative Pricing (without TST/TSM storage). FXE For other ATC pricing entries, refer to the cryptic help page by entering HE ATC GP FXF.

Note: If a PNR contains multiple passengers and the ticket numbers are all passenger-associated, you can reprice the PNR for all passengers in one entry without specifying passenger/ticket number-association. You must, however, specify the passenger-association if not all the passengers/tickets in the PNR are reissued. Note: To reprice a multi-passenger PNR, you can select each passenger by passenger number, passenger and ticket number, or by PNR FA/FH element line number. Note: If a partially used ticket is reissued or revalidated, you must include a segment selection in your pricing entry. All unflown segments must be specified in the pricing entry. 5. Store a confirmed pricing, for example, with the Amadeus Ticket Changer Best Pricer confirmed pricing (with TST/TSM storage) FXO You can also enter segment association in your Amadeus Ticket Changer pricing entry, for example FXO/S4-5 or FXO/S3,6,8. For other ATC pricing entries, refer to the cryptic help page by entering HE ATC GP FXF. 6. To reprice a PNR with Amadeus Ticket Changer confirmed pricing for e-ticket: FXQ/T# (for electronic ticket if FA/FHE line is on the PNR). If not, enter the ticket number, for example: FXQ/TKT 172-1234567890 7. To reprice a PNR with Amadeus Ticket Changer confirmed pricing for paper tickets: FXQ/T6*90C34 FXQ Transaction Code /T6 Slash, FA/FH element line number identifier (T) and FA/FH element Line Number (6) *90C34 Asterisk, last two digits of the ticket number to be reissued or revalidated (90), coupon identifyer (c) and coupon numbers to be reissued (3,4)

For additional information refer to the Amadeus Help Pages: HE FXQ 8. Display the reissue TST (optional). TQT 9. Display the residual value and the penalty TSM, if there are any (optional). TQM/M1 or TQM/M2 10. Redisplay the PNR (enter RT) 11. Cancel the old form of payment of the original ticket, e.g. XE 11 (not required in a new PNR) Enter the form of payment for the new ticket and for the TSMs (if there are any): To do this Enter For the new ticket, in the case of an additional collection (old and new FOP) FPO/CASH /CASH For the new ticket, in the case of a residual value (old FOP only) FPO/CASH For the residual value TSM (old FOP) 4/FPO/CASH (TSM-M for MCOs) TMI/M1/FP-O/CASH (TSM-P for EMDs) For the penalty TSM (new FOP) 5/FP CASH MCOs) TMI/M2/FP-CASH EMDs) (TSM-M for (TSM-P for 12. Display the e-ticket record of the original ticket, for example: TWD/L7 13. Issue the new e-ticket and the TSMs (penalty and residual value TSM, if there are any). TTP (to issue e-ticket only) TTM (to issue MCOs only) For EMD issuance, you must use the combined TTP/TTM entry (not applicable in the U.S. market). In the U.S. Market:

TTP/EXCH (Ticket) TTM/EXCH (MCOs) Note: If the ATR field in your office profile is set to 2, you must make the combined ticketing entry. Note: Travel agents and non-Amadeus e-ticket server/central ticketing airlines must display the e-ticket record (TWD) of the original ticket first before issuing the new ticket.

Display the e-ticket record of the original ticket, for example: TWD/L7 13. Issue the new e-ticket and the TSMs (penalty and residual value TSM, if there are any). TTP (to issue e-ticket only) TTM (to issue MCOs only) For EMD issuance, you must use the combined TTP/TTM entry (not applicable in the U.S. market). In the U.S. Market:

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