2009 Syn-Apps L.L.C.
SA-Announce Notification System User Manual Version 8.0.0 2009 Syn-Apps L.L.C.
About Syn-Apps Syn-Apps L.L.C. was founded in 2000 as a consulting firm focused on developing software for IP telephony. Since that time Syn-Apps has more than tripled in size and has expanded its consulting services to include enterprise application development. We believe that our relatively small firm is able to fulfill the needs of our customers more efficiently and inexpensively than our larger competitors. Syn-Apps has an extensive knowledge base in numerous technologies, including .NET, C#, VB.Net, SQL Server, Java, C and other mainstream development tools. Syn-Apps additionally has a strong background in network design and networking fundamentals. We believe this combination of experience in a broad range of technologies allows us to offer our customers an end-to-end application development solution. We believe that in order to have a successful application deployment one should not only understand the development environment but also understand how the application will interact with the rest of network. Syn-Apps employs one of the Cisco Systems Engineers that was responsible for the network development and design for many Fortune 100 companies. We believe that this enables us to become a valuable asset to any development team. Syn-Apps developers have a wide variety of development experience in many diverse industries. Our developers have been employed by, or consulted for companies such as Microsoft, Cisco, General Motors, General Dynamics, Bloomberg, and many others. All of our developers have a keen understanding of the software development life cycle and know how to develop successful applications. At Syn-Apps we understand the importance of a team environment and are comfortable developing and sharing information to ensure that the best of breed product is produced.
Contents 3 Table of Contents Part 1 SA-Announce Overview 9 Part 2 Application Features 12 Part 3 Manual Conventions 15 Part 4 System Requirements 17 1 Application . Server Requirements 18 Window s 2003. Server 19 Window s 2008. Server 20 Disabling UAC . 21 Disabling Public . Firew all 22 Disabling IE. Enhanced Security 23 Creating ASPNET . User Account 24 Installing IIS. 25 Installing ASP.NET . 26 2 Cisco. Communications Manager Requirements 27 Com m unications . Manager 3.x 28 Com m unications . Manager 4.x, 5.x , 6.x, 7.x, 8.x 28 Adding Device . Pack (CM 5.x, 6.x, 7.x, 8.x) 29 Com m unications . Manager Express 30 3 Network . Requirements 31 Firew all Ports. 31 Multicast Requirem . ents 32 Part 5 Installation Procedure 34 Part 6 Configuration Utility 36 Part 7 Post Configuration Steps 39 1 Authentication . URL 40 2 IP Phone . Services 41 Part 8 Initial Application Configuration 43 1 Application . Login 44 2 Service . Configuration Options 45 Advanced Settings . 47 Phone Features . 48 3 Multicast . Configuration 49 4 User Management . 52 5 IP Phone . Tests 55 Part 9 Notification Group Configuration 58 1 Notification . Group Types 59 2009 Syn-Apps L.L.C. 3
4 SA-Announce User Guide Ad Hoc . 61 Auto Conference . 62 Em ergency Alert . 66 Holler . 67 Norm al . 68 RecordNPlay . 69 Respond . 70 Schedule . 71 Text . 72 Wokkie Tokkie . 73 2 Notification . Group Setup 74 3 Email. 76 4 IP Phones . 77 5 Desktop . Clients 78 6 External . Phones 79 7 IP Speakers . 80 8 Paging . Relays 81 9 Legacy . IP Speakers 82 10 Beacons . 83 11 Mass . Notification 84 Part 10 Creating Emergency Alert Groups 86 Part 11 Creating Schedules 90 1 Schedule . Overrides 92 Part 12 Sending A Text Message 94 1 Message . Browser 96 Part 13 Server Redundancy 98 1 Creating . A Cluster 99 2 Creating . Server Groups 102 3 Associate . Server Groups 103 Part 14 Web Service (API) 105 Part 15 Email Settings 109 Part 16 Amber Alert Settings 111 Part 17 Weather Alert Settings 114 1 Weather . Alert Supported Events 116 Part 18 Background Music Settings 120 Part 19 IP Phone Services Configuration 122 2009 Syn-Apps L.L.C.
Contents 5 1 Notification . Group Directory 123 2 Web. Dialer Directory 124 3 Phone . Message Browser 126 4 7921/25/26 . - Push-to-Talk 127 5 Phone . Service URL 128 Part 20 Paging Relay Configuration 131 1 Supported . Paging Relays 133 2 Paging . Relay Setup 133 Part 21 Syn-Apps IP Speaker Configuration 137 1 Supported . Syn-Apps IP Speakers 139 2 Syn-Apps . IP Speaker Setup 139 Part 22 Desktop Notification Client Configuration 143 Part 23 AND IP Speaker Configuration 145 1 Supported . AND IP Speakers 147 2 AND. IP Speaker Setup 147 Part 24 Valcom IP Speaker Configuration 151 1 Supported . Valcom Speakers 152 2 Valcom . IP Speaker Setup 153 Part 25 CyberData IP Speaker Configuration 156 1 Supported . CyberData Speakers 157 2 CyberData . Speaker Setup 158 Part 26 Alertus Configuration 161 1 Supported . Alertus Devices 163 2 Alertus . Device Setup 163 Part 27 Everbridge Configuration 165 1 Everbridge . Setup 166 Part 28 Facebook Configuration 168 Part 29 Twitter Configuration 170 Part 30 Analog Paging System Integration 172 1 Supported . Analog Systems 174 2 Supported . Analog Interfaces 174 Part 31 Busy Detection Options 176 2009 Syn-Apps L.L.C. 5
6 SA-Announce User Guide 1 XML. Busy Detection 176 2 TAPI. Busy Detection 176 Create Application . User 178 Install and Configure . TSP 179 Part 32 Information Center 181 Part 33 Custom Wave File Upload 184 Part 34 Customizing Audio Feedback 187 1 Audio . File Descriptions 187 Part 35 Advanced Paging Configuration 191 1 SA-Announce . Multicast Router/Switch Configuration 191 2 Multi-Site . Centralized SA-Announce Server 192 3 SA-Announce . High-Level Protocol Use 193 Part 36 Troubleshooting Guide 195 1 Installation . / Configuration 196 Window s Env. Issues 197 Installation Issues . 198 Licensing Issues . 199 Configuration . Issues 200 2 Web. Interface (GUI) 203 GUI Log File . 204 Group Creation . 205 Text Message . 207 Other . 208 3 Broadcaster . Service 209 Broadcaster . Log Files 210 Service Start. Issues 212 End Point Com . m and Issues 213 Audio Issues. 215 4 Scheduler . Service 216 5 Phone . Services 217 Groups Directory . 218 Web Dialer . 219 API . 220 Part 37 Help and Support 222 1 Documentation . 222 2 Knowledge . Base 223 3 Prepare . Report 224 4 Contact . Syn-Apps Support 225 2009 Syn-Apps L.L.C.
Contents 7 2009 Syn-Apps L.L.C. 7
SA-Announce Overview Part 1
SA-Announce Overview 1 9 SA-Announce Overview SA-Announce Notification System [8.3.14] The SA-Announce Notification System is a feature-rich notification system that couples to Cisco Unified Communications Manager to provide text and audio notifications across an enterprise. The notifications can be real time, such as emergency alerts and live audio notifications (IE paging / intercom), or they can be scheduled via the scheduling system. SA-Announce integrates the phone system with a large number of disparate end points such as Cisco IP Phones, Legacy Overhead Systems, PC Desktops, AND IP Speakers, Syn-Apps IP Speakers, Valcom IP Speakers, CyberData IP Speakers, Email, Mass Notificaiton, Syn-Apps Paging Relay, and Alertus beacon devices. Notifications can be made by simply picking up the phone and dialing the notification group directory number (as well as other methods such as automated via a relay or web). The SA-Announce Notification System has numerous audio streaming models that can be used to accommodate almost any notification requirements from one centralized server. With the addition of the Syn-Apps Paging Relay (a unicast to multicast device) even non-multicast enabled wide-area networks can provide notification to all remote sites using one centralized SA-Announce server. Streaming models include Unicast, Server Sourced Multicast, Relay assisted multicast and Phone Sourced Multicast. Recent feature additions for SA-Announce include: Feature Description SA-Announce8.3.14 Server Redundancy Join multiple SA-Announce servers into a cluster to facilitate automated failover. SA-Announce 8.3.13 Weather Alerts Weather Alerts have been updated to use the new NWS CAP feed. Short duration events such as Tornado Warning can now be monitored. Many other interesting events such as Civil Warnings and 911 Telephone Outage are also available. SA-Announce 8.2.0 Group Opening Tone Assign custom audio files to serve as the notification group opening tone. AND Speaker Text Options Text messages now allow configuration of the text color, scroll speed and number of loops for AND IP speakers. Schedule Time Zone Schedules now have an associated time zone for large deployments. SA-Announce 8.0.0 Auto Conference SA-Announce Auto Conference is a new feature that leverages the CUCM Meet Me conference to automatically create and join predefined users to a conference. AND IP Speaker Support SA-Announce now supports AND IP Speakers. Desktop Notification Client SA-Announce now supports the Syn-Apps Desktop Notification Client allowing users of SA-Announce to target PC desktops with live and stored audio messages as well as text messages, polls, amber alerts and weather alerts. 2009 Syn-Apps L.L.C.
10 SA-Announce User Guide The SA-Announce Notification System has been created using ASP.NET 3.5 to provide a rich user interface. Menus and lists that contain multiple items are searchable, simply highlight the menu or list in question and begin to type, the selection indicator will select the first matching item in the list. Tables and grids are sortable by clicking on the column header or the column you wish to sort on. All entries in the GUI are validated on the client side to prevent typographical errors. Tables and grids that can contain thousands of entries use a client side caching model that will allow for good performance without overloading the client or server system. 2009 Syn-Apps L.L.C.
Application Features Part 2
12 2 SA-Announce User Guide Application Features SA-Announce Notification System offers its users a multitude of features. Define notification groups of end points which you can activate as simply as calling a phone number from any phone on the network including analog phones. Extends existing phone systems to notification systems with minimal installation and management Endpoint Support - SA-Announce supports notifications to the following endpoint types: Endpoint Description Cisco XML IP Phones SA-Announce supports all Cisco XML enabled IP Phones Syn-Apps IP Speakers SA-Announce supports Syn-Apps IP Speakers offering plug and play integration Valcom IP Speakers SA-Announce supports both version 1 and version 2 of the Valcom IP Speakers CyberData IP Speakers SA-Announce supports the full line of CyberData IP speakers Atlas/AND IP Speakers SA-Announce supports the full line of Atlas/AND IP Speakers featuring Supervised Delivery Syn-Apps Desktop Notification Client Target the PC Desktop with audio and text notifications featuring Supervised Delivery Overhead Systems SA-Announce supports integration with all analog overhead paging systems Analog Telephones SA-Announce supports intercom from Atlas IP speakers to analog phones Email SA-Announce supports email notifications per notification group Alertus Integrate with Alertus beacons providing ADA compliance and a more comprehensive coverage model Everbridge Integrate with Everbridge to allow MASS external notifications like SMS, Text-toSpeech, and E-mail Facebook Integrate with your Facebook account, this can be useful for delivering campus events to students, etc. Twitter Integrate with your Twitter account and automatically update your Twitter status when a notification group is activated Notification Types - SA-Announce supports the following types of notification: Notification Type Description Live Audio Live audio notification groups including one-to-many one way and two way intercom Stored Audio Stored audio notifications including scheduled events (IE school bells) and emergency alert notifications Auto Conference Leverages the CUCM Meet Me conference to automatically create and join predefined users to a conference Amber Alerts Integrate with CodeAmber.org to deliver Amber Alerts and Endangered Child Alerts Weather Alerts Integrate with the National Weather Service and deliver localized weather alerts (Watches, Warnings, Advisories) Text Messages and Polls Text messages can be sent to all endpoint types that support text. Polls can also be sent and gathered results can be viewed in real-time. 2009 Syn-Apps L.L.C.
Application Features 13 Other Features - SA-Announce offers its users the following features: Feature Description Server Redundancy Multiple SA-Announce servers can be clustered together for automatic fail over of notification groups. Dynamic Notification Groups Dynamically associate IP Phones, IP speakers and Desktop Clients to a notification group using filters Group Opening Tone Assign custom audio files to serve as the notification group opening tone Notify from Speaker Initiate an intercom or emergency alert notification from Atlas IP Speakers Emergency Alert notification groups Define groups for emergency notification (IE school on lockdown / tornado warning / etc) Busy Detection SA-Announce monitors active calls and prevents conversations from being interrupted by paging External Phones Interface Easily add virtual phones to integrate with overhead paging systems and other external resources Background Music Service Stream music to your Cisco IP Phones. *A multicast streaming source such as the Syn-Apps paging relay is required Extension Mobility Support SA-Announce now supports extension mobility on CUCM 4/5/6/7/8 Enhanced User Management Create user based access with granular permissions and global administration access Configurable Streaming Model Unicast and Multicast support to all digital audio endpoint types Paging Relay A hardware solution for non-multicast enabled wide area networks, sources multicast streams from the local site Secure Notification Groups Any notification group can be secured with a DTMF security code System Information Center View notification history, Login history, Scheduled broadcast history, Text history and all relevant system information Troubleshooting Automatically create a trouble report and send relevant data to Atlas via FTP Multicast Troubleshooting Enhanced multicast tests to determined if your network is properly configured 2009 Syn-Apps L.L.C.
Manual Conventions Part 3
Manual Conventions 3 15 Manual Conventions This manual describes installation, configuration, administration and use of the SA-Announce notification system. Chapters of the manual that refer to the application web administration interface will have the main tab, page and in some cases secondary tab identifier of the web page begin referred to. For example the notification group configuration section refers to the main tab "Groups", page "Create / Edit Groups" and in most cases the secondary tab (e.g. "General"), this would be presented at the top of the manual page being viewed as " Groups Create / Edit Groups: General". Bold text is generally used to signify items in the configuration / management interface that need to be or can be configured. The Notification Group Configuration chapter of the manual describes each of the Create / Edit Groups tabs in detail, other chapters like Creating
SA-Announce Notification System User Manual Version 8.0.0. About Syn-Apps Syn-Apps L.L.C. was founded in 2000 as a consulting firm focused on developing software for IP telephony. Since that time Syn-Apps has more than tripled in size and has expanded its consulting
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